Padi Jobs in Usa

The Campus Recreation Complex (CRC) is a 300,659 sq. ft. facility located on Ferst Drive on the west side of campus. The complex is a unique expansion of the existing swimming and diving venue built for the 1996 Olympic Games. Campus Recreation provides a premier recreation fitness center, aquatic center, recreation fields, and leadership challenge course for the Georgia Tech community. We offer programming that includes Intramural Sports, Club Sports, Fitness Instruction and Classes, and Outdoor Recreation.

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Dive Master: A Divemaster is a certified scuba diver who helps supervise recreational dives, assists instructors during courses, and ensuring the safety of divers. : A Divemaster is a certified scuba diver who helps supervise recreational dives, assists instructors during courses, and ensuring the safety of divers.

• Assisting Instructors:

Supporting instructors in teaching scuba courses, particularly entry-level programs.

• Safety Management:

Ensuring the safety of divers, addressing issues, and applying safety procedures.

• Dive Center Operations:

Assisting with dive logistics, equipment maintenance, and customer service.

• Customer Interaction:

Providing briefings, answering questions, and ensuring a positive diving experience.

• Skills and Qualifications:

Educational Requirements
High school diploma, GED Certificate or Vocational School Diploma

Required Experience
Up to two years of job related experience

SKILLS
Advanced Scuba Diving Certification: Requires certifications like PADI Advanced Open Water, Rescue Diver, and Emergency First Response.

Divemaster Certification: Completion of a Divemaster course from a recognized agency like PADI.

• Leadership and Communication Skills: Must be able to effectively lead divers, communicate safety procedures, and provide guidance.
• Problem-Solving and Adaptability: Able to handle unexpected situations and adapt to changing conditions.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Background Check

Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

The Technical Customer Support Representative II provides intermediate-level technical support and customer assistance via phone, email, and chat. This role supports customers with product installation, configuration, troubleshooting, maintenance, and general product usage while delivering a high-quality customer experience.

The incumbent applies strong product knowledge, sound judgment, and problem-solving skills to resolve issues efficiently, escalate complex cases as needed, and support continuous product improvement. This position works under moderate supervision and has attained full proficiency within a defined area of responsibility.

This role supports the organization’s core objectives, including safe and responsible diver acquisition and retention, member growth, financial sustainability, and global alignment.

WHAT YOU WILL DO

(Other duties may be assigned)

Technical Support & Troubleshooting

• Diagnose and identify root causes of customer-reported issues using internal systems, customer data, and collaboration with cross-functional teams.
• Provide real-time troubleshooting support during customer interactions and submit service requests to Product & Technology teams when escalation is required.
• Coordinate follow-up with customers when issues cannot be immediately resolved, setting clear expectations and timelines.
• Educate customers on alternative solutions or workarounds while issues are under review.
• Partner with Product teams to provide user SQA testing feedback in support of product and project development.

Customer Experience & Communication

• Deliver a high-quality customer experience by actively listening, asking clarifying questions, and accurately assessing customer needs.
• Build customer loyalty through timely and effective follow-up on service requests and issue resolution.
• Monitor and communicate service request status using tools such as Zendesk and Salesforce.
• Serve as an advocate for members and customers by escalating trends or recurring issues to senior team members or relevant departments as appropriate.
• Respond to member and consumer inquiries related to eLearning, eCards, online accounts, application status, and related services.

Documentation & Workflow Management

• Accurately document customer interactions, including inquiries, actions taken, and outcomes, in designated systems.
• Manage assigned workflows, service queues, and membership or student accounts to meet established service levels.
• Review, coordinate, and process service requests across all membership levels in a timely manner.
• Provide daily reports on assigned processes and performance metrics, as directed.

Team & Department Support

• Support departmental workload fluctuations, including ticket management, processing, filing, image verification, callouts, and email support.
• Participate in training and continuous learning to maintain proficiency in tools, systems, and products.
• Maintain strict confidentiality regarding sensitive customer and employee information.
• Adhere to all company policies and procedures, including those outlined in the PADI Employee Handbook.

WHAT YOU WILL NEED TO BE SUCCESSFUL

Education and Experience

• High school diploma or General Education Degree (GED) required.
• Minimum 1 year of customer service and technical support experience, or an equivalent combination of education and experience.

Technical Knowledge & Skills

• Demonstrated analytical skills to diagnose technical issues and determine appropriate resolutions.
• Ability to clearly document technical issues, findings, and resolutions.
• Proficiency in troubleshooting digital products, applications, and systems.
• Working knowledge of Microsoft Office applications.
• Experience using Zendesk and Salesforce preferred.

Language & Communication Skills

• Ability to read, analyze, and interpret business documentation, technical procedures, and regulations.
• Ability to draft reports, business correspondence, and procedural documentation.
• Ability to communicate effectively with customers, managers, and cross-functional partners.
• Fluency in a second language is a plus.

Reasoning Ability

• Ability to apply common-sense understanding to carry out detailed instructions in written, oral, or diagram form.
• Ability to solve practical problems and adapt to situations with limited standardization.
• Ability to interpret and follow instructions in multiple formats.

Behavior Competencies

• Demonstrates professionalism, accountability, and collaboration in support of team objectives.
• Follows established procedures and accepts constructive feedback.
• Interacts respectfully and effectively with coworkers and customers.
• Contributes to a positive, inclusive, and productive team environment.

Other Skills and Abilities

• Strong written and verbal communication skills.
• Excellent organizational and time-management skills with the ability to prioritize tasks.
• Detail-oriented with a high level of accuracy.
• Professional phone presence and customer-focused demeanor.
• Ability to multitask, adapt to change, and work effectively under pressure.
• Strong interpersonal, negotiation, and conflict-resolution skills.
• Demonstrated commitment to customer satisfaction and service excellence.
• Typing proficiency of approximately 75 words per minute.
• Cultural awareness and sensitivity when interacting with a diverse global customer base.

WHO WE ARE

Founded in 1966, PADI has spent nearly six decades shaping the future of scuba diving, consistently raising the bar for the industry we love. We know who we are as a company, yet we continually evolve, keeping our mission fresh, modern, and relevant. One thing that never changes is our commitment to being “The Way the World Learns to Dive.”

With over 30 million divers certified worldwide, more than any other scuba diving agency, we are proud to live our purpose every day: Seek Adventure, Save the Ocean.

We foster a work environment that values individual contributions while thriving on collaboration to achieve shared business objectives. Our leadership team supports a healthy work-life balance through flexible hours and comprehensive benefits.

If this role excites you and you meet the requirements above, we would love to get to know you! Learn more about us at note that PADI collects personal information relating to its candidates for employment to manage the recruitment process. The organization is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. To view PADI's Privacy Notice please go to

The Aquatic Stage Staff (STAA) is responsible for all the duties and responsibilities that are outlined in the Technical Stage Staff (STAT) Job Description. Moreover, the STAA is not only responsible for assisting with dive shows and underwater activities in the Aqua Theater, as requested by the Aqua Cast Support Divers, Entertainment Rigging Specialists and/or the Aqua Theater Stage Production Manager, but also acts as a safety diver in the unlikely event of an Aqua Show related emergency.

Responsibilities

• Assist with dive shows and underwater activities in the Aqua Theater.
• Act as a safety diver in the event of an Aqua Show related emergency.
• Perform all duties in accordance with Royal Caribbean International's standards and policies.
• Conduct oneself in a professional and courteous manner at all times.

Qualifications

• 2-3 years' experience with the assembly and disassembly of stage equipment and props.
• Background in stage, technical theater and/or production.
• Completion of high school or basic education equivalency preferred.
• Minimum of one (1) full contract served as Technical Stage Staff.
• Completion of the PADI open water diver certification or better.

Required Skills

• Must have the ability to solely move heavy sets and/or props underwater.
• Ability to perform minor theatrical repair work (i.e. carpentry and painting).
• Keep up-to-date with advancements in the entertainment industry.

Preferred Skills

• Experience in a similar role within the entertainment industry.
• Strong communication and teamwork skills.