Jobs in Hilliard Ohio Online

About , Inc.

, Inc. is a leading online gifting and experiential commerce company with a family of iconic brands including , Harry & David, Cheryl’s Cookies, , Things Remembered, and more. Our mission is to inspire more human expression, connection, and celebration—powered by innovative customer experiences and a seamlessly integrated technology ecosystem.

Key Responsibilities

Strategic Technology Leadership

• In conjunction with the Business and Product Management, define and execute a multi-year technology vision and roadmap spanning:
• Customer Care platforms (CCaaS (Contact Center as a Service), CRM, customer accommodations, digital engagement, WFM and analytics
• Develop and execute Enterprise Order Management integrations for exception handling
• Collaborating with Product Management to develop AI & Virtual agents’ strategy and execution
• Align technology investments to measurable business outcomes including:
• CSAT / NPS improvement
• Cost-to-serve reduction
• CSRs end-to-end productivity improvements
• Establish scalable, API-first, cloud-native architecture aligned to enterprise standards.

Technology Platform & Solution Ownership

• Ensure reliable, secure, compliant, and scalable technology platform to deliver operational capability across:
• Voice, chat, email, SMS, and digital service channels
• Integrated order capture and exception handling
• Work collaboratively within IT (and business) on integrations across ERP, WMS, TMS, Digital Commerce, Payments, real-time Inventory visibility and enterprise data platforms to drive a seamless customer and agent experience
• Collaborate on Customer Center strategy, design, reliability, and optimization:
• IVR, call routing, telephony platforms
• Order exception management workflows
• Self-service and agent assisted transactions
• Ensure peak-readiness and high availability (99.9%+ uptime) across all platforms.

Delivery & Modernization

• Lead large-scale technology transformation programs including:
• CCaaS implementation & migrations
• CRM modernization
• Workforce forecasting, planning and scheduling solutions
• Autonomous agents and customer experience improvements
• Implement agile engineering practices with outcome-based delivery.
• Establish architecture standards for technology selection, deployment, lifecycle management, and technical governance.
• Support modernization initiatives leveraging:
• Intelligent call routing and speech recognition
• Predictive inventory analytics
• Automated order exception handling

Innovation& Intelligent Automation (AI/ML, Agentic AI, Bots)

• Support adoption of AI, machine learning, and intelligent automation across customer care.
• Support implementation of Agentic AI and autonomous workflow agents to:
• Address and resolve WIMO calls
• Resolve order exceptions
• Automate refunds, replacements, and adjustments
• Proactively manage inventory imbalances
• Assist agents with real-time recommendations and next-best actions
• Collaborate and support conversational AI, chatbots, voice bots, and virtual assistants to increase containment, improve personalization, and reduce cost-to-serve.
• Deploy predictive analytics and ML models for:
• Call volume forecasting
• Order risk scoring
• Inventory demand sensing
• Backorder prevention
• Establish foresight metrics, alerts and early-warning dashboards to anticipate service spikes, fulfillment bottlenecks, delivery and inventory constraints before customer impact.
• Partner with Data & Analytics to operationalize semantic-layer-driven intelligence into customer[1]care systems.

Operational Excellence & Reliability

• Own production support, incident management, and platform stability.
• Reduce incident rates and Mean Time to Resolution (MTTR).
• Ensure resilience, disaster recovery readiness, and business continuity.
• Optimize system performance to handle seasonal and promotional peaks.

Data, Analytics & Automation

• Enable analytics layer to help business improve:
• Call containment
• Forecast accuracy
• Agent productivity
• Customer and Agent experience
• Cost-to-serve
• Establish KPI dashboards measuring both technical and business performance impact.

Leadership & Cross-Functional Collaboration

• Build and lead high-performing engineering, architecture, and operations teams.
• Partner closely with:
• Product Management and Customer Care Operations
• Supply Chain & Fulfillment
• Digital Commerce
• Finance & FP&A
• Security & Compliance
• Influence executive stakeholders and participate in steering committee governance.
• Ensure alignment with enterprise Intake Planning and capital prioritization processes.

Qualifications:

Experience

• 10+ years of progressive senior technology leadership and management of enterprise platforms experience (Sr. Director or VP level).
• eCommerce environments ($1B+ revenue).
• Experience managing global teams (including off-shore development centers) and large technology portfolios.

Technical Expertise

• Deep knowledge of:
• CCaaS platforms (e.g., Dynamics, Genesys, Five9, NICE, Kodex)
• CRM platforms (e.g., Salesforce, Dynamics, Zendesk, ServiceNow)
• Workforce Management Solutions
• IVR and call/chat routing & optimization
• Strong understanding of:
• Cloud-native architecture
• API and microservices design
• Event-driven integration patterns
• Enterprise security and compliance standards

Leadership Competencies

• Strategic thinker with firm grasp on innovation and emerging technologies.
• Clear communicator with strong business acumen.
• Proven ability to influence C-level executives.
• Strong vendor negotiation and ecosystem management skills.
• Data-driven decision-maker with measurable results orientation.
• Exceptional team player with proven servant leadership style.

Education

• Bachelor’s degree in Computer Science, Engineering, Information Technology is required.
• Advanced degree preferred

Senior Robotics Welding Engineer

Automation Industry

Columbus, Ohio (onsite) *can provide relocation

Travel – 30% - 40%

Permanent Full Time Position

Why You’ll Love This Job:

• State of the art facility
• Focus on Work Life Balance
• Ability to work on innovative technology
• Great team culture/work environment
• Medical, Dental, Vision Plan

What You’ll Do:

• Robot Programming
• Develop and manage robot I/O structures and interfaces
• Design and implement robotic software safety systems in compliance with applicable standards
• Set up, calibrate, and maintain resistance and MIG welding equipment
• Plan welding parameters and ensure compliance with weld quality specifications
• Collaborate with simulation and controls teams during system commissioning and startup activities
• Develop and support simulation models cell layouts
• Optimize paths and cycle times
• Troubleshoot robot-related and welding process issues
• Diagnose and resolve electrical and mechanical system issues
• Perform weld quality and dimensional verification to ensure conformance to specifications

What We’re Looking For:

• Minimum of 4 years of experience programming Fanuc, Yaskawa, or KUKA robots in an integration environment
• Bachelor’s degree in Welding Engineering
• Ability to read, interpret, and implement welding schematics
• Strong mechanical aptitude, including fabrication practices and tooling adjustments
• Advanced robot troubleshooting skills involving both electrical components and program-related issues
• Experience with offline programming is a plus

Apply Today!

Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.

Please note: Candidates must be authorized to work in the U.S. without current or future sponsorship. This role is not available for C2C.

We’re partnering with a well-established manufacturer of industrial food processing equipment to find a Technical Customer Service & Order Management Specialist to join their growing team in Columbus.

This role sits at the center of the business — acting as the key link between customers, sales, engineering, and operations — ensuring orders are processed accurately, delivered on time, and customers are fully supported throughout the lifecycle.

What You’ll Be Doing:

Customer Support

• Serve as a primary point of contact for customer inquiries (parts, service, equipment)
• Provide basic technical support and identify customer needs
• Communicate order status, lead times, and updates proactively

Order Management & Systems

• Enter and manage orders within ERP systems
• Maintain accurate records in CRM platforms
• Process quotes, acknowledgments, and order changes
• Ensure accuracy across pricing, configurations, and part numbers

Logistics & Fulfillment

• Coordinate shipments with internal teams
• Track deliveries and ensure on-time fulfillment
• Resolve shipping issues and communicate updates to customers

Cross-Functional Collaboration

• Partner with Sales, Engineering, Manufacturing, and Shipping teams
• Ensure alignment on timelines, requirements, and customer expectations

Continuous Improvement

• Identify opportunities to improve processes and customer experience
• Support aftermarket growth through responsiveness and efficiency

What We’re Looking For:

• 2–5 years of experience in customer service, order management, or similar role
• Experience with ERP and/or CRM systems
• (Salesforce, SyteLine, or Pacejet highly preferred)
• Strong communication and organizational skills
• Technical aptitude — experience in manufacturing, equipment, or industrial environments is a plus
• Detail-oriented with the ability to manage multiple priorities

What Success Looks Like

• High order accuracy with minimal errors
• Fast, professional response times to customers
• Strong internal coordination across teams
• Consistent on-time delivery performance

Why Join?

• Be part of a stable, growing, family-owned company with a strong reputation in the industry
• Known for a collaborative, down-to-earth culture where people tend to stay long-term
• High visibility role with the opportunity to grow into aftermarket, service, or leadership paths
• Work closely with multiple teams and make a direct impact on customer experience

If you enjoy working at the intersection of customer interaction, technical products, and operations, this is a great opportunity to step into a high-impact role.

Message me directly or apply here to learn more.

Human Resources Business Partner

Location: Columbus, Ohio

Compensation: $80,000 - $95,000 base salary

Travel: 2-3 days per month

About the Role

Workspire is partnering with a rapidly growing, acquisition-driven manufacturing and infrastructure platform to identify an HR Business Partner based in Columbus, Ohio.

This role sits at the center of a high-growth environment, supporting both an established operation and a newly acquired business, with additional acquisitions on the horizon. You’ll partner directly with senior leadership and plant teams to build scalable HR processes, support a growing workforce, and help shape the people strategy as the organization continues to expand.

This is an opportunity for someone who enjoys being hands-on, close to operations, and part of a business that is actively building.

Responsibilities

HR Partnership & Operations

• Serve as the primary HR partner
• Partner closely with leadership to align HR initiatives with business needs and growth plans
• Support organizational integration efforts tied to recent and upcoming acquisitions

Recruiting & Talent Acquisition

• Lead full-cycle recruiting efforts for plant and operational roles
• Partner with hiring managers on workforce planning and hiring strategy
• Ensure a strong candidate experience from sourcing through onboarding

Employee Relations & Engagement

• Act as a trusted resource for employees and managers on workplace matters
• Support investigations, performance management, and employee development conversations
• Help foster a positive, compliant, and performance-driven culture

HR Compliance & Administration

• Ensure compliance with federal, state, and local employment laws
• Manage HR processes including I-9s, employee records, and policy adherence
• Support ongoing transition from PEO (TriNet) to a more scalable internal HR infrastructure

Payroll, Systems & Reporting

• Support payroll processes and ensure accuracy of employee data
• Maintain and optimize HR systems and reporting
• Partner with internal stakeholders to improve HR workflows and data integrity

Team & Process Development

• Oversee and support a local team member handling HR data entry and administrative tasks
• Contribute to building out future HR infrastructure as the company scales
• Help establish processes that will support projected headcount growth in 2026 and beyond

Qualifications

• 5–7+ years of progressive HR Generalist or HR Business Partner experience
• Experience supporting manufacturing, industrial, or plant environments strongly preferred
• Strong background in recruiting and talent acquisition for operational roles
• Familiarity with PEO environments (TriNet experience a plus)
• Working knowledge of payroll processes, HR compliance, and employment laws
• Ability to operate both strategically and tactically in a fast-paced environment
• Strong communication skills with the ability to build trust across all levels of the organization

Compensation & Benefits

• Base salary: $80,000 – $95,000
• Opportunity to grow into expanded HR leadership scope as the company scales
• Exposure to M&A activity and integration efforts
• Collaborative, team-oriented environment with strong executive partnership
• Comprehensive suite of benefits across medical, dental, and vision, generous 401k contribution, PTO, and a great internal culture

Workspire Insight

At Workspire, we partner exclusively with organizations that value experienced leadership, operational discipline, and long term investment in talent. Every opportunity we represent is vetted for impact, advancement potential, and cultural alignment because where and how you work matters.

EEO Statement

Workspire and our client partners are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Provide physical and emotional support to patients of all ages as they adapt to permanent lifestyle changes.  Patients are on the unit for approximately 2-3 weeks and you get the chance to impact their road to recovery!

What you will Do: 

Assess, plan, implement and evaluate care of patients.

Supervises and coordinates care provided by LPNs and PCAs.

Facilitates communication with physicians, families and other team members.

Hours/Schedule:  

.9 fte, 2nd shift and / or third shift every third weekend, will work 8 hour shifts during the week and 12 hour shifts on the weekend 7P-7A, during the week either 3-11 or 11-7 or can work 12 hours during the week 7P-7A

Minimum Qualifications:  

Active IA RN license

BSN preferred

No experience required

Position Highlights and Benefits 

 We care about your well-being, both physical and mental, which is why our benefit package includes:   

• Wellness programs  

• Education reimbursement  

• Personalized health insurance plans including dental and vision  

• Paid time off  

• Long- and short-term leave  

• Retirement planning  

• Life insurance coverage  

Ministry/Facility Information: 

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: 

• MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center 

• MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation 

• MercyOne Oelwein Medical Center, Community Level IV Trauma Designation 

With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa. 

MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties. 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

MRI Technologist – Outpatient Ortho Office – Latham, NY - Per Diem

If you are looking for a per diem MRI Tech position in a busy Orthopedics Office in Medical Imaging, this could be your opportunity. Here at St. Peter's Health Partners, we care for more people in more places.  This position is located at 1182 Troy Schenectady Road, Latham, NY.

Position Highlights:

• Quality of Life: Where career opportunities and quality of life converge
• Advancement:  Strong orientation program, generous tuition allowance and career development
• Office Hours:  Monday - Friday Per Diem, possible some evenings 6p-8p & some weekends

What you will do:

The MRI Technologist performs diagnostic MRI in accordance with departmental standards.

Responsibilities:

• Obtains and records a complete clinical history pertinent to examination requested.
• Evaluates requests for appropriateness; refers concerns to coordinator and/or radiologist.
• Instructs patient as to nature of the exam being performed.
• Effectively communicates with patient throughout exam being performed.
• Follows established scan protocols or radiologist’s special instructions.
• Demonstrates appropriate use of equipment and accessories.
• Selects appropriate technical factors for requested imaging exam.
• Assists in instruction of student technologists and new personnel.
• Demonstrates accurate positioning and insures patient comfort.
• Demonstrates proper screening procedures for contraindication to MRI examination.
• Ensures proper magnetic field safety at all times.
• Demonstrates knowledge of all MRI emergency procedures.
• Provides proper hearing protection to all patients and visitors.
• Effectively completes all required documentation related to patient care, imaging procedures and RIS requirements.
• Documents and reports all incidents, radiation safety concerns and equipment malfunctions to coordinator in a timely fashion.

What you will need:

• AAS Degree in Radiologic Technology
• MRI experience
• Current ARRT registration and NYS license required

Pay Range: $34.50 - $48.81

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Medical Assistant

• Demonstrates ability to recognize urgent/emergent needs of patients and initiate appropriate emergency procedures as needed.
• Demonstrates current level of knowledge of various payor regulations by functioning within those guidelines.
• Follows clinic procedure/protocol for the organization and management of the electronic medical record (i.e. test results, retrieval, filing, creation, repair, charging of electronic medical record).
• Acts to facilitate interdisciplinary communication.  Utilizes other members of the health care team in assessing the patient and analyzes patient data.  Assesses learning needs of the patient and significant others.  Gives accurate and complete information to patient and family.
• Evaluates patient and family understanding of treatment plan and/or instruc­tions.
• Assists with a variety of procedures, exams and/or operation of diagnostic equipment as assigned (i.e. EKG, spirometry, tympanometry, etc.).
• Maintains appropriate aseptic technique for preparation, pro­cedures and medications administered.
• Accurately documents all patient interactions in electronic medical record.
• Reports results and pertinent information to patients and health care team members.
• Functions according to limitations or scope of license or certification.
• Performs basic medical assistant functions (vitals, rooming, assist with procedures, immunizations, medication injections etc), under direction and supervision of provider.
• Maintains professional appearance of patient exam and procedure rooms.
• Maintains supplies in assigned area

MARGINAL FUNCTIONS:

• Work includes cross coverage in other clinic areas as team needs.
• Responsible for following equipment maintenance protocol, identifying problems, and coordinating appropriate repairs.
• Participates in Performance Improvement projects.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES).
• Certified Medical Assistant (CMA) certification or Registered Medical Assistant (RMA) certification must be obtained within first year of employment and maintained thereafter.
• Clinic/physician office experience preferred.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

• 
  
• Schedule: Monday - Friday, daytime hours (8am-5pm) *May volunteer for an occasional Saturday based on patient needs
  
• Position is full-time
  
• Location: 6161 Timber Rail Point, Fountain, CO 80817
  
• Start Date: Immediate openings available!
  
• Hiring Immediately: We respond quickly to applications, so please be ready for a call or email to schedule your interview
  
• Experience that’s a PLUS (but not required): Childcare: nanny, babysitter, preschool teacher, tutor. Mental Health Roles: QMHP, behavioral health technicians. Camp Counselors, Paraprofessionals, Caregivers, Life Skill Assistants
  

Pay (determined by education and ABA experience)

• 
  
• High School/Associate’s Degree: $20.00 – $24.00 per hour
  
• Bachelor’s Degree: $20.00 – $25.50 per hour
  
• Master’s Degree: $20.00 – $28.00 per hour