Jobs in Galena Park, TX

Data Center Project Leader (6-month contract-to-hire)

Location: Various (Approximately 80% travel required)

Hourly Pay 36.00/hr.

Description for Data Center Project Leader:

We are currently Seeking a Data Center Project Leader to provide functional management and technical leadership of on-site field work. This individual will lead and supervise field crews, ensuring projects are executed safely, on schedule, and in alignment with client expectations. The Project Leader is responsible for execution of the work, proper documentation, and customer service while supporting high-purity gas and fluid systems, including large-scale data center projects.

Responsibilities for Data Center Project Leader:

Essential Duties / Responsibilities

• Manage project activities and personnel to ensure projects progress on schedule and within prescribed budget.
• Establish work plans and staffing for each phase of the job, including personnel and required resources (e.g., propane, waste tanks).
• Delegate work, set expectations, and monitor activities of technicians per project.
• Demonstrate leadership qualities to lead crews and effectively communicate with clients.
• Serve as a mentor to Associate Technicians and Field Technicians.
• Execute processes including derouging, bio-cleaning, hydrostatic and pneumatic testing, and system drying to dewpoint.
• Manage gross profit for assigned jobs.
• Perform pH neutralization, calibration, and testing methods.
• Facilitate 10-minute safety talks and monthly safety training.
• Troubleshoot equipment failures and resolve mixture-related issues.
• Work with various chemicals including citric, caustic, and other hazardous chemicals.
• Calculate, install, and operate specialized equipment; set up skids and hoses to optimize flow and chemical contact.
• Complete Pre-Job Hazard Analyses (PJHA).
• Load and unload company vehicles with appropriate equipment and chemicals for job assignments.
• Drive company vehicles including trucks, sprinter vans, and forklifts.

Other Duties / Responsibilities

• Complete all required safety training.
• Assist other technicians, project leaders, or customers as needed.
• Maintain work areas to CEO (Clean, Efficient, Organized) / 5S standards.
• Handle multiple tasks simultaneously.
• Comply with all safety policies, practices, and procedures.
• Perform other duties as assigned by the Operations Manager.

Requirements for Data Center Project Leader:

Education / Training / Certifications

• High school diploma or GED strongly preferred.
• OSHA 10 and/or 30 certification.
• Technical training or Associate's Degree preferred.
• HAZWOPER and Confined Space certifications preferred.

Related Experience

• Experience leading field teams in project-based environments (e.g., superintendent, shift supervisor, team lead, associate superintendent, foreman, crew lead).
• Experience with flow systems including pumps, flushing, and chemical cleaning of piping.
• Pipefitting experience or pipefitting skill set is strongly preferred.
• Experience with systems such as hydronic piping (HVAC), water treatment, drinking water lines, oil & gas flushing, or purging.

Knowledge / Skills / Abilities

• Ability to read and understand work instructions, documents, correspondence, and memos.
• Effective verbal and written communication skills in English.
• Ability to operate and lift equipment weighing up to 50 pounds.
• Ability to don appropriate Personal Protective Equipment (PPE).
• Ability to perform basic mathematical functions (rates, ratios, percentages).
• Moderate computer skills including Microsoft Word, Excel, and Outlook.

License

• Possess a valid Class "C" driver's license with an acceptable driving record.

Schedule & Travel

• Approximately 80% travel required, including extensive overnight travel by land and/or air.
• Willing and able to work significant overtime, including holidays, weekends, and short-notice call-ins.
• 30–50% of work shifts may require night work.

Work Environment & Physical Requirements:

• Exposure to moving mechanical parts, dust, fumes, smoke, toxic chemicals, and strong odors.
• Noisy, wet, humid, or poorly lit environments at times.
• Work on ladders, rooftops, scaffolding, bucket trucks, and in confined spaces.
• Physical requirements include standing, walking, sitting, lifting, climbing, stooping, kneeling, crouching, reaching, and use of hands and fingers.

Benefits for Data Center Field Leader:

• Health insurance eligibility on 1st day of employment (Medical, Dental)
• 401k after 6 months of employment
• Accrued Paid Time Off

About Us

Tinci Materials is a global leader in green chemical innovation, specializing in cutting-edge new energy lithium battery materials and high-performance daily cosmetics ingredients. As the world's largest supplier of lithium battery electrolytes, we pride ourselves on fostering a diverse, inclusive, and forward-thinking workforce that drives our mission to redefine sustainability in the materials industry.

Job Overview

We are seeking an experienced Civil Engineering Specialist to join our dynamic team in Baytown, TX. The successful candidate will play a key role in the construction of civil and structural components for a major chemical plant project. This position requires strong technical expertise, project management skills, and the ability to collaborate with multidisciplinary teams to ensure safe, timely, and cost-effective project delivery.

What You Will Do

1.Verify civil construction against drawings and specs,including drawings, specifications, and calculations, ensuring compliance with industry standards, codes, and project requirements.

2.Review contractor's on-site management plan and support construction manager to follow up the detailed execution.

3.Witness tests and inspections according, including coordination with owner's assigned testing services.

4.Review contractor's field RFIs and submittals with design team.

5.Participate with support construction manager on meetings and site situations.

6.Ensure all civil works adhere to safety regulations, environmental guidelines, and quality assurance protocols.

About You

Skills and Qualifications

1. Major in Civil Engineering, Structural Engineering, or a related field ; Professional Engineer (PE) license in the U.S. is highly preferred.

2.Minimum 5 years field experience with proven project experiences.

3. In-depth knowledge of U.S. civil engineering codes and standards (IBC, ACI, ASCE, ASTM) and familiarity with local building regulations in Texas (or willingness to learn state-specific requirements).

4. Proficient in using civil engineering software tools, including AutoCAD, Revit, Civil 3D, and Microsoft Project (or similar project management tools); experience with cost estimating software (e.g., RSMeans) is a plus.

5. Strong understanding of industrial construction processes, including foundation design, site development, utility systems, and structural steel/Concrete construction; familiarity with chemical facility EHS requirements is an advantage.

6. Excellent project management skills, with the ability to manage multiple tasks, meet tight deadlines, and adapt to changing project needs in a fast-paced environment.

7. Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, subcontractors, regulatory authorities, and senior management.

8. Demonstrated commitment to safety and quality; strong problem-solving skills and attention to detail.

9. Legal authorization to work in the United States (no sponsorship required at this time).

Preferred Skills

1.OSHA certificate is a plus.

2.Bilingual is a plus (English & Spanish, or English & Chinese).

What We Offer

1.Competitive salary and performance-based bonuses.

2.Comprehensive benefits package, including health insurance and retirement plans.

3.Opportunities for professional growth and development.

4.A collaborative and inclusive work environment.

Position Overview

We are seeking a highly experienced land development leader to oversee horizontal construction across multiple active projects. This individual will act as the owner's representative and will be responsible for cost control, schedule management, contractor oversight, quality assurance, and risk mitigation from preconstruction through project closeout.

This is a senior-level role requiring 20+ years of hands-on experience in heavy civil construction and/or land development projects including grading, utilities, paving, and site infrastructure.

The ideal candidate has successfully managed multiple projects simultaneously and understands how to control contractors, prevent cost overruns, and deliver predictable outcomes.

Key Responsibilities

1. Preconstruction & Bid Management

• Review civil plans for constructability and scope gaps
• Develop and standardize bid packages for horizontal scopes
• Lead bid leveling and contractor comparison analysis
• Assist in contractor selection and contract negotiation
• Identify risk exposure prior to contract execution
• Develop realistic baseline construction schedules

2. Contractor Oversight & Field Execution

• Serve as Owner's Representative across multiple projects
• Enforce contract scope, schedule milestones, and performance standards
• Review and validate monthly pay applications
• Evaluate and negotiate change orders
• Monitor manpower, equipment, and production rates
• Conduct regular site visits to ensure schedule and quality compliance

3. Schedule & Risk Management

• Maintain master schedules for all active projects
• Identify early warning signs of delays and develop recovery plans
• Coordinate sequencing across grading, wet utilities, dry utilities, and paving
• Anticipate permitting and inspection risks
• Maintain 2–3 week lookahead schedules for active sites

4. Budget & Cost Control

• Track budget vs commitments vs actual expenditures
• Maintain change order logs and forecast final cost projections
• Prevent scope creep and contractor overbilling
• Provide accurate cash flow projections
• Recommend cost-saving strategies without compromising quality

5. Quality Control & Project Closeout

• Enforce quality standards for grading, compaction, utilities, paving, and drainage
• Coordinate testing (compaction, concrete, asphalt, pressure testing, etc.)
• Manage punch lists and deficiency corrections
• Ensure proper as-builts, warranties, and documentation are collected
• Oversee successful municipal acceptance and turnover

6. Agency & Utility Coordination

• Coordinate with municipalities, inspectors, and utility providers
• Proactively track permits, inspections, and approvals
• Resolve field issues impacting public agency compliance
• Support entitlement and development team with construction-related input

7. Systems & Process Development

• Develop standardized scopes of work for horizontal trades
• Create reporting templates for cost, schedule, and risk
• Implement construction oversight systems that scale with company growth
• Improve internal processes for construction management

Qualifications

• 20+ years of experience in heavy civil construction and/or land development
• Extensive experience with grading, underground utilities, stormwater systems, paving, and site infrastructure
• Experience managing multiple projects simultaneously
• Strong contract and change order negotiation experience
• Deep understanding of construction scheduling and sequencing
• Experience working for a civil contractor, developer, or both
• Strong field presence and ability to command contractor accountability
• Proven ability to control budgets and prevent overruns

Preferred:

• Experience serving in a Project Executive, Senior PM, or Owner's Rep role
• Background in both contractor and developer environments
• Strong municipal and utility coordination experience

Leadership Profile

We are looking for a senior professional who:

• Is proactive, not reactive
• Identifies problems before they become expensive
• Holds contractors accountable
• Understands how contractors price and where risk hides
• Is comfortable managing difficult conversations
• Can operate independently without constant oversight

Reporting Structure

This position reports directly to company leadership and will work closely with development, finance, and executive teams.

Compensation

Competitive salary commensurate with experience, plus performance-based bonus tied to project delivery metrics (cost control, schedule adherence, and quality outcomes).

Impact of the Role

This role is critical to ensuring predictable project delivery, cost discipline, contractor accountability, and scalable growth as the company expands its land development portfolio.

POSITION SUMMARY:

TPC Group is seeking a Senior Process Engineer to translate business needs into tangible value through creative and innovative process design. This position has an important role in developing new process designs with R&D while also updating existing designs for projects to expand capacity, reduce costs, enhance process safety and compliance.

This role is part of a collaborative process engineering/R&D team that bridges fundamental chemistry and real-world applications, translating molecular innovation into measurable performance benefits in end-use systems. The successful candidate will have a natural curiosity with unwavering desire for process improvement and optimization with the ability to work across functions to bring ideas from concept to commercialization. Demonstrated creativity & proactive approaches to identifying and creating value is a must. The successful candidate will demonstrate being a change agent and one who works with a sense of urgency, who is excited about problem solving and implementing technical developments.

Experience Should Include:

Process Design/Capital Projects/EPC

• Develops thorough and complete process design packages (PDP's) in accordance with project schedules in support of capital projects. Such packages include the design basis, PFDs, equipment specifications, and economics for viable design alternatives.
• Conducts option analysis for all process designs to identify most effective business solutions.
• Fluent in FEL process and preferred experience with EPC project work and engineering packages reviews.
• Complies with all regulations, RAGAGEPs, and internal requirements applicable to process design.
• Proficient in the use of process design software and simulation packages such as Aspen Plus, Aspen EDR, SiNET, etc

Process Technology

• Knowledgeable of a number of different types and uses of technology for a variety of applications is desirable. Experience in technologies relevant to TPC such as: C4 extractive distillation, hydrogenation/dehydrogenation, isobutylene derivatives (MTBE, ETBE, PIB, DIB, MMA, butyl rubber, etc), as well as in the areas of energy/sustainability efforts is a plus.
• Leads feasibility studies for technology improvement programs.
• Translates laboratory and process development data into equipment and unit designs, process design packages.

Process Safety

• Participates and supports project specific PHA's.
• Knowledge of Process Safety Management is essential.
• Experience working in PSM coverage facilities.

Scale-Up & Process Integration

• Work with appropriate development team(s) to transition successful chemistries from the laboratory to pilot and production scale.
• Use Design of Experiments (DoE) and data-driven methodologies to optimize process conditions and ensure reproducibility.
• Experience working with toller manufacturing as a means to scale up technology advancements is a plus.

Responsibilities include:

• Identifies and develop process solutions which meet the performance and flexibility needs of the business.
• Performs process simulation and other modeling needed to evaluate potential process and equipment design alternatives.
• Leads larger capital projects (>$150k) by developing scope / PDD's, creating/leading vetting presentations, and assisting with the FEL process.
• Develops or modifies process flowsheets, including PFDs and P&IDs.
• Applies approved design practices, work processes, and design tools to develop innovative, cost-effective solutions.
• Leads feasibility studies for technology improvement programs.
• Applies regulatory requirements (laws, RAGAGEPs, and company standards) to process design.
• Conducts economic analysis to various design options to facilitate the most effective business solutions.
• Business Development Support (including work on R&D projects).
• Creates technical documentation and ensures learnings are being published.
• Interfaces with Plant Engineering to:
• Evaluate data for projects to optimize the process.
• Address technical issues which require advanced process troubleshooting and modeling.
• Develop and lead long-term project scopes (option and benefit analysis) for unit related improvement projects.
• Be primary contact or interface for the unit for R&D programs and initiatives.
• Address technical issues that require long-term solutions.

Behaviors that lead to success at TPC:

• Ask a lot of questions, be curious, and have insights into your work.
• Be nimble, embrace the speed and ambiguity of TPC culture.
• Ability to self-manage and set your own priorities and schedule.
• Ability to make conclusions with limited data yet drives to make data-based decisions and conclusions.
• Be comfortable working in multiple roles (ie, wearing multiple hats).
• Respect for others. Strong collaboration capabilities; approachable, supportive, and group oriented.
• Creative problem solving.

QUALIFICATIONS:

• BS or MS in Chemical Engineering
• 10+ years of experience in the industry.

Working Environment:

• Comfortable working in an industrial environment
• Able to lift and move up to 25 pounds, climb stairs & ladders.
• Able to (infrequently) work shifts during pilot plant campaigns and operational turnarounds.
• Able to take part in operations turnaround activities (including: entry into vessels, towers, reactors).

Applicants must be eligible to work continually for any US employer without any company sponsorship.

Senior UI Developer (React)

Environment: On-Prem Enterprise (.NET / C# Backend)

Level: Senior / Lead Contributor

Greenfield Modernization Initiative

Overview

We are hiring a Senior UI Developer to lead the design and development of modern, enterprise-grade React applications. This role is heavily front-end focused (60–70% React) with 30–40% hands-on C#/.NET backend contribution.

This is a true greenfield opportunity — rebuilding legacy applications from scratch using modern technologies and best practices. The ideal candidate is a senior-level engineer who can architect front-end solutions, establish reusable libraries, and work directly with business stakeholders to deliver clean, intuitive user experiences. This is not a maintenance role and not a pure backend position. We are looking for a senior React expert who can lead from the front technically.

Responsibilities

• Design and build scalable React applications from the ground up
• Architect front-end structure, state management, and component libraries
• Lead modernization efforts replacing legacy systems
• Own UI standards, patterns, and reusable components
• Translate business requirements directly into functional and polished UI solutions
• Work directly with stakeholders to understand workflows and user needs
• Develop and integrate REST APIs using C#/.NET
• Contribute to backend services where needed (30–40%)
• Mentor developers and provide technical direction on UI best practices
• Ensure performance, maintainability, and scalability of solutions

Required Qualifications

• 7+ years of software development experience
• 4+ years deep hands-on experience with React (SPA architecture)
• Strong understanding of modern JavaScript / TypeScript
• Experience architecting front-end solutions — not just building features
• Experience building reusable component libraries
• Solid experience with C# and .NET (API development, integration)
• Experience working directly with business stakeholders
• Strong communication skills and ability to lead technical discussions
• Experience modernizing or rebuilding legacy systems

What This Role Is

• Senior-level, hands-on builder
• Front-end owner and technical leader
• Design-minded engineer without reliance on a UX team
• Comfortable operating in an on-prem enterprise environment

Senior Director of Compensation

Houston, TX

Our client, a large managed care organization in Houston, has an opportunity available for a Senior Director of Compensation. Reporting to the Chief HR and Administrative Officer, the Senior Director, Compensation serves as the enterprise leader responsible for the strategic design, governance, and oversight of the organization's compensation philosophy, executive compensation programs, incentive structures, and job architecture framework.

This role establishes and maintains a competitive, fiscally responsible compensation strategy aligned with the organization's long-term business objectives of profitable growth, affordability, sustainability, and employee empowerment. The Senior Director serves as the principal advisor to executive leadership and the Governance Committee on compensation-related matters and ensures enterprise compliance with all federal, state, and regulatory requirements.

The position provides strategic leadership across compensation planning, pay equity governance, incentive risk management, labor cost modeling, and compensation-related workforce strategy initiatives.

RESPONSIBILITIES:

Executive Compensation Governance and Advisory:

• Serve as executive advisor to the Chief HR & Administrative Officer, President & CEO, and Governance Committee on executive compensation strategy and design
• Lead development and presentation of executive compensation materials for Governance Committee and Board review
• Establish governance framework for executive compensation review cycles, market benchmarking, and risk mitigation
• Ensure alignment of executive incentive structures with enterprise performance outcomes and financial sustainability

Enterprise Compensation Strategy and Philosophy:

• Develop and maintain a multi-year enterprise compensation strategy aligned with the organization's strategic plan
• Define and evolve compensation philosophy, salary structures, pay banding, and job architecture
• Lead enterprise compensation competitiveness analysis using appropriate market benchmarking methodologies
• Partner with Finance to model short- and long-term labor cost projections tied to growth strategy
• Ensure compensation investment decisions are data-driven and aligned with budget guidelines

Incentive and Sales Compensation Design:

• Design and oversee executive and general incentive programs, including managed care sales incentive plans
• Establish incentive governance controls and risk mitigation strategies
• Monitor program effectiveness and recommend strategic adjustments based on performance outcomes
• Ensure incentive structures support revenue growth while maintaining affordability and sustainability

Pay Equity, Compliance, and Risk Oversight:

• Lead enterprise pay equity analysis and corrective action planning
• Ensure compliance with all applicable wage and hour regulations, including FLSA classification integrity
• Oversee compensation-related audit activity and regulatory reporting requirements
• Establish internal compensation governance standards to mitigate financial and legal risk

Annual Compensation Planning and Execution:

• Lead enterprise annual focal point compensation planning process
• Partner with executive leadership and Finance to align merit and incentive budgets
• Provide executive-level analytics and reporting on compensation trends, Compa-ratios, pay distribution, and investment impact
• Ensure accurate and timely compensation administration processes

REQUIREMENTS:

• Bachelor's degree required, preferably in Human Resources or Business
• Certified Compensation Professional (CCP) preferred
• 12+ years of experience developing innovative compensation plans and working with the Compensation Committee of the Board of Directors to gain agreement
• 7+ years of management experience in Compensation and/or Total Rewards

MEP Superintendent

Multiple Locations: Richmond, VA, Atlanta, GA, Texas, Santa Clara, CA

Full-Time/Direct Hire Role

Description

The MEP Superintendent's is responsible for successfully managing all MEP critical deliverables for the project including early planning, develop schedule, coordinate MEP activities, manage critical equipment deliveries, and manage energization safety. Capable of developing required MEP tools to effectively plan, coordinate and manage all activities related to the MEP construction, startup, and commissioning of the mechanical, electrical, and control systems in accordance with the contract documents and project schedule. Responsible for training and mentoring junior staff members.

Responsibilities

• Assist bidding mechanical and electrical trades
• Review mechanical and electrical submittals
• Manage Equipment Procurement process
• Develop MEP critical path schedule
• Track and coordinate equipment deliveries
• Coordinate and track critical path construction and startup activities
• Organize and conduct project meetings for critical MEP activities
• Develop MOP for critical work in live environments
• Work with subcontractors and design team to provide conflict resolution for MEP issues
• Coordinate and manage the quality control process for MEP systems construction
• Manage startup and pretesting of mechanical and electrical systems
• Coordinate and support third party commissioning activities
• Manage commissioning documentation
• Build strong subcontractor and client relations

Qualifications

• Bachelor's degree in Mechanical or Electrical Engineering or equivalent work experience
• 4 years' experience in Mechanical or Electrical System Construction
• 3 years combined experience in Mission Critical Construction, Hospital Construction, MEP Project Management, or Mechanical and Electrical System Start-up and Commissioning
• Strong communication skills; verbal and written
• Strong leadership skills; able to build and lead a team
• Capable of coordinating and scheduling MEP activities
• Aptitude for problem solving
• Ability to work independently
• Motivated self-starter
• Effectively utilize computer and software technology in the performance of duties
• Preconstruction / Equipment Procurement Experience
• Willing to travel

Pay Summary:

• Base salary around $140k, depending on experience, plus bonus

Why work at OpTech/GTECH?

The OpTech family of companies is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech you get health and dental benefits, but you also have training opportunities, growth opportunities, 401K and competitive pay. Apply today!

Client Title: Expeditor

Industry Standard Title:

• Project Expeditor
• Procurement Expeditor
• Capital Projects Expeditor
• Project Procurement Specialist
• Project Supply Chain Specialist

Site/Location: Houston, TX

Onsite Requirement: Hybrid

Terms: Contract role with options to extend or beyond

Overview

The Expeditor is responsible for ensuring suppliers meet purchase order commitments related to cost, delivery, quality, and documentation. This role works closely with project teams, suppliers, and internal stakeholders to proactively identify risks, resolve issues, and maintain accurate procurement and order-status tracking throughout the project lifecycle.

Key Qualifications

• Ability to work independently with minimal supervision in a global, geographically diverse environment
• Strong willingness and aptitude to learn both commercial and technical aspects of the role
• Proven problem-solving skills with the ability to balance project objectives and supplier constraints
• Strong interpersonal skills with the ability to work effectively across diverse professional backgrounds (internal and external)
• Ability to initiate, facilitate, and drive issue resolution while managing competing stakeholder interests
• Persistent and professional in supplier interactions, including escalation within supplier organizations when necessary

Knowledge & Technical Expertise

• Understanding of Global Project Methodology, Purchasing Policies & Procedures, and Expediting Expectations & Procedures
• Working knowledge of procurement and tracking systems, with the ability to leverage information systems to improve productivity
• Familiarity with manufacturing processes and market conditions for relevant commodities
• Strong understanding of MSMS and GCPPT (Global Capital Project Procurement Tracking) as the primary order-status control tools
• Ability to maintain accurate and up-to-date system data to support electronic access for project teams
• In-depth understanding of purchasing functionality within MSMS and GCPPT
• Awareness of GCPPT system limitations and the ability to provide supplemental equipment information to key stakeholders when required

Core Responsibilities

Supplier & Order Management

• Ensure suppliers comply with purchase order terms and conditions; take action when deviations occur
• Review PO files regularly and systematically:
• All files reviewed at least bi-weekly
• More frequent reviews for critical equipment or short delivery timelines
• Proactively identify and communicate potential price changes, delivery risks, delays, and technical/engineering questions to the Project Procurement Leader (PPL) and Project Team
• Process all purchase order addenda promptly to maintain GCPPT accuracy

Communication & Collaboration

• Maintain strong working relationships with:
• Supplier Document Control
• Construction Management
• Receiving
• Accounting
• Partner closely with Accounting and Receiving to resolve invoicing issues, equipment status questions, progress payments, and related concerns
• Participate in early supplier planning meetings for critical equipment to align on expediting expectations

Supplier Performance & Quality

• Support the Global Supplier Management Process through QSPP (Quality Service Product Performance) evaluations
• Provide timely and accurate supplier performance feedback to:
• Market Supply Managers (MSMs)
• Product Supply Managers (PSMs)
• Initiate and support QSPP processes for supplier claims, including providing historical purchase order data when required

Proactive Issue Management

• Anticipate supplier and project needs and escalate issues as needed to MSMs and/or PSMs
• Gather supplier shop-floor status updates, including information from contracted inspection companies
• When applicable, organize and lead inspection kick-off meetings with suppliers and inspection partners

Additional Responsibilities

• Perform assigned buying responsibilities as required

Requires Skills/Experience:

• 5 years of Expediting experience
• Industry experience (chemical manufacturing or adjacent)

OpTech/GTech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Client Support Coordinator is responsible for progressing enquiries from first contact through to confirmed booking, then supporting the reservation through key stages with clear, accurate updates.

Success in this role depends on consistently hitting service levels (SLAs), enquiry conversion, and maintaining high quality in quoting, booking and communication. The role is expected to be proactive, solutions-focused and highly organised, with strong ownership from start to finish.

A key expectation is that the telephone is the preferred method of communication when it will move the enquiry forward faster, build rapport or personalise service, particularly for availability checks, rate negotiation, needs analysis on incomplete enquiries, and follow-up with customers.

1) Enquiry handling, qualification and conversion (SLAs)

· Respond to new enquiries promptly via email and phone, meeting response targets and SLAs.

· Conduct needs analysis to understand key requirements (location, budget, dates, stay purpose, preferences, policies and any must-haves) and confirm any missing information.

· Own the enquiry through to booking where appropriate, maintaining momentum through structured follow-up and objection handling (availability, price, approvals and timing).

· Always be available to take calls, ensuring calls are answered within 3 rings ad with a warm, professional greeting in line with the company policy

2) Solution matching using Synergy by SilverDoor and market knowledge

· Use Synergy by SilverDoor as the starting point, where possible, for recommendations and build choice across a relevant set of options that best matches the customer's needs.

· Apply industry knowledge to identify the 'perfect match' and explain clearly why each option is suitable, highlighting benefits and differentiators.

· Ensure each quote is positioned around value: what meets the brief, what is flexible, and what the customer gains.

3) Phone-first execution and rate negotiation

· Use the telephone as the preferred method to speed up conversion and deliver a personal service.

· Call property partners/suppliers to confirm availability, clarify details and negotiate rates/terms where possible.

· Highlight negotiated savings in customer communications (e.g., improved rates, added value, flexible terms) and document outcomes clearly.

· Follow up key conversations in writing, keeping records accurate and audit-ready.

4) Quoting, reservation administration and attention to detail

· Prepare accurate, professional quotes and reservation paperwork in line with SilverDoor standards.

· Manage reservation admin tasks including amendments, extensions, cancellations, check-in information and documentation, ensuring data quality across systems.

· Maintain clean notes and statuses so enquiries can be picked up seamlessly by the wider team as part of follow-the-sun workflows.

5) Issue management and customer care

· Resolve day-to-day issues and minor complaints quickly and professionally, setting expectations and keeping the customer informed.

· Escalate early when service delivery is at risk, or when the case is complex, urgent or commercially sensitive.

6) Team contribution and continuous improvement

· Work closely with Client Consultants and Senior Client Consultants to prioritise workload, share updates and support team SLAs.

· Strive to be productive in your work and always be proactive informing managers when you have capacity to take on more.

· Contribute to improving templates, processes and knowledge bases to increase speed, quality and conversion.

Requirements:

Skills/Experience:

· Experience in a customer-facing environment with sales, conversion or service targets (inside sales, reservations, hospitality or travel is desirable).

· Confident using the phone for outbound and inbound customer conversations, including needs analysis and structured follow-up.

· Ability to negotiate or influence outcomes (rates, terms or solutions) and articulate value clearly.

Work Location: 5 days a week in our Houston office.

Trevett Facilities Recruitment USA are delighted to be partnering with a leading Facilities Management company to make the key appointment of Project Director to join their team in Houston, TX.

The Role:

Reporting to the Regional Director, the Project Director will be responsible for managing the entire M&E project lifecycle from inception to completion, ensuring projects are completed safely, on time, and within budget while identifying new business opportunities and building strong client relationships.

Key Responsibilities:

Lead project delivery, ensuring safety, quality, and compliance with all regulatory standards.

Recruit, train, and manage a team to meet current and future project needs.

Oversee the development of bids, tenders, and proposals.

Build and maintain a strong sales pipeline to meet revenue targets.

Drive cost efficiencies and profitability while ensuring adherence to technical and industry standards.

Foster strong relationships with clients and supply partners to support business growth.

Contribute to broader business strategy and ensure governance and compliance across all projects.

Requirements:

Bachelor's degree preferred

P&L experience is essential

5–8 years of relevant experience in project management or related fields.

Strong leadership, strategic thinking, relationship-building, and communication abilities.

Experience in construction, mechanical/electrical, FM, or critical environments

Proven success in project delivery and team management.

In Return:

A generous salary and bonus scheme, with great career progression opportunities.

As a leading "Investor in People" and consistently ranking high in "Best Workplaces", this is a great time to join the business and help influence their continued success and divisional growth.

My client is looking for a well organised Project Director with excellent communication and stakeholder management skills.

For more information, please contact Marcus May on:

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