Jobs in Decatur, GA

Now hiring for a Customer Support Operations Coordinator in Atlanta!

This is a temporary to permanent hire position working a hybrid schedule.

About the Role

We are seeking a highly organized and detail‐oriented Support Operations Coordinator to join our team. In this role, you will oversee the full lifecycle of support tickets within the call center, ensuring timely responses, proper escalations, and high‐quality resolutions. You will help maintain the health of the ticket queue, support agents with process clarity, and continuously improve documentation, scripts, and workflows to enhance efficiency and customer experience.

Key Responsibilities:

Ticket & Queue Management

• Monitor inbound support tickets to ensure timely assignment, updates, and resolution within SLA.
• Identify stalled, aging, or misrouted tickets and take corrective action.
• Route escalations to the appropriate internal teams (Tier 2, Tier 3, Support).
• Track daily ticket volume, backlog, and closure rates.

Quality & Process Improvement

• Review recurring issues and recommend updates to troubleshooting scripts and runbooks.
• Partner with the team to refine workflows that reduce handle time and improve first‐contact resolution.
• Identify documentation gaps and create or update knowledge base content.
• Analyze ticket trends to recommend training topics or process enhancements.

Support Operations Coordination

• Serve as the point of contact for ticketing system best practices and improvements.
• Ensure agents follow documentation standards and resolution procedures.
• Collaborate with cross‐functional teams to resolve systemic issues impacting support.

Reporting & Metrics

• Generate daily and weekly reports on ticket status, SLA performance, backlog, and escalations.
• Highlight risks, bottlenecks, and operational issues to leadership.
• Track improvements in script and runbook effectiveness over time.

As a RemX Customer Support Operations Coordinator We Offer You:

• Competitive pay
• Paid weekly (Direct Deposit or ATM Debit Card available)
• Access to health benefits and retirement plan
• A personal recruiter to help with job searches and assistance when at work!

Required Skills & Experience:

• 2-4 years of experience in a call center, technical support, or service operations environment.
• Excellent organizational skills with the ability to manage multiple priorities.
• Strong analytical mindset with the ability to identify process inefficiencies.
• Clear written and verbal communication skills; technical writing experience is a plus.
• Experience creating or maintaining support documentation is preferred.

Find A Job That Works for You!

Each and every day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people. That's why we work hard to find you the right job at the right company. Explore all the exciting opportunities RemX offers and find the right job for you!

Akrometrix, founded in 1994 and based in Georgia, is a global leader in thermal warpage and strain metrology within the electronics industry. Grounded in pioneering research from Georgia Tech, the company specializes in delivering innovative metrology techniques that address thermo-mechanical surface flatness issues in electronic manufacturing. Known for its cutting-edge technologies like shadow moiré systems and digital fringe projection modules, Akrometrix has shipped over 300 systems to customers in more than 15 countries worldwide. Committed to customer satisfaction and forward-thinking solutions, Akrometrix is a trusted partner to its global clientele, providing both advanced equipment and test services.

This is a full-time, on-site role for an Operations Manager based in Atlanta, GA. The Operations Manager will oversee daily operations, lead cross-functional teams, and ensure optimal productivity across departments. Key responsibilities include inventory management, process optimization, supervising production workflows, and ensuring compliance with safety and quality standards. Additional duties include coordinating with the sales, engineering, and customer support teams to streamline operations, identify areas of improvement, and implement solutions that enhance operational efficiency.

• Strong leadership, organizational, and problem-solving skills to effectively manage teams and drive operational efficiency
• Proficiency in process optimization, inventory management, and production workflows
• Experience in project management and cross-functional team collaboration
• Excellent communication skills for working with internal teams and external stakeholders
• Technical knowledge or experience in metrology, manufacturing, or electronic component production is an asset
• Proficiency in data analysis, reporting tools, and ERP systems is preferred
• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field
• Prior experience in a similar operations or managerial role preferred

Ninyo & Moore, a SOCOTEC Company, is seeking an experienced Principal Geotechnical Engineer to lead a new division in Atlanta, Georgia as General Manager and Principal-in-Charge. This role combines technical leadership, business development, and team management to drive operational and financial success.

• :Oversee division operations, budgets, and workload planning
• .Serve as Principal-in-Charge on major projects, providing technical oversight and quality review
• .Mentor and guide project managers and technical staff
• .Manage client relationships, contracts, and project deliverables
• .Track KPIs, financial performance, and implement corrective actions as needed
• .Support business development and strategic growth initiatives

.
Qualification

• s:B.S. or M.S. in Civil or Geotechnical Engineerin
• g.10+ years of experience managing engineering projects and team
• s.Licensed Professional Engineer (PE) require
• d.Strong leadership, communication, and organizational skill
• s.Proficiency in geotechnical design softwar
• e.Ability to visit field sites as needed; valid driver's license require

Denali Health is a premier clinical research network dedicated to advancing medical science through high-quality clinical trials. Our Atlanta site is a hub of innovation, conducting studies that bring new therapies to patients who need them most.

We believe in investing in potential. We recognize that Certified Nursing Assistants (CNAs), Medical Assistants (MAs), and Foreign Medical Graduates (FMGs) possess the critical medical knowledge and patient care skills necessary to excel in research. At Denali, we provide the training and mentorship to turn your clinical background into a thriving career in the pharmaceutical and research industry.

Are you a medical professional looking for more than just a job? Do you want to move away from standard bedside care and into the cutting-edge world of drug development?

As a Research Assistant (RA), you will work side-by-side with our Clinical Research Coordinators (CRCs) and Investigators. You will be the \"hands and eyes\" of our studies, managing patient visits, processing lab samples, and ensuring data accuracy. This role is designed as a career accelerator—our goal is to train you to eventually become a Clinical Research Coordinator.

• Patient Care & Procedures: Perform clinical tasks such as phlebotomy (blood draws), obtaining vital signs, ECGs, and height/weight measurements for study participants.
• Data Integrity: Assist in collecting and entering source data into Electronic Data Capture (EDC) systems with high accuracy.
• Lab Management: Process biological specimens (centrifuging, pipetting, freezing) and prepare them for shipment according to IATA guidelines.
• Subject Recruitment: Assist with pre-screening potential patients over the phone and reviewing medical history to see if they qualify for studies.
• Administrative Support: Maintain study binders, organize supply inventories, and assist with scheduling patient visits.

We are specifically seeking individuals with a strong medical foundation who are eager to learn the regulations of research (GCP/FDA).

Required Qualifications:

• Background: Must fall into one of the following categories:
• Certified Nursing Assistant (CNA) with phlebotomy skills.
• Certified Medical Assistant (CMA/RMA).
• Foreign Medical Graduate (FMG) looking to gain US clinical experience.
• Clinical Skills: Proficiency in phlebotomy (blood draws) and taking vitals is highly preferred.
• Tech Savvy: Comfortable using computers, navigating electronic medical records (EMR), and learning new software quickly.
• Soft Skills: Excellent bedside manner, empathy for patients, and a \"no task is too small\" attitude.

Preferred (But Not Required - We Will Train!):

• Previous experience in a clinical research setting.
• IATA certification (shipping dangerous goods).
• GCP (Good Clinical Practice) certification.

• Mentorship: You will be paired with experienced CRCs who will teach you the \"Denali Way\" of research.
• Career Pathway: We have a clear promotion track
• Diverse Environment: We value the deep medical knowledge FMGs bring and the practical, hands-on efficiency of MAs and CNAs.
• Standard Hours: Enjoy a more predictable schedule compared to hospital shifts or emergency care.

Please submit your email us at a brief statement explaining why you want to transition into Clinical Research. If you are an FMG, please highlight your medical background in your summary.

Title: Direct Hire Manager

Location: Atlanta, GA

Type: Fulltime

Who We Are:

SPECTRAFORCE is at the forefront of redefining the staffing, technology, and consulting sectors. Privately and diversity-owned, we're among the fastest-growing firms in the US, on a short-range mission to hit the $1B revenue mark. Our success is rooted in the principle of human connection, epitomized by our NEWJOBPHORIA ethos - the joy and freedom in work that empowers our team and clients to excel.

The Opportunity:

We are looking for a motivated and dynamic Direct Hire Manager to join our growing direct hire division in Atlanta, GA. The Direct Hire Manager will lead initiatives to drive business growth and cultivate enduring client relationships. This role focuses on strategic business development and sales, aiming to identify, cultivate, and secure new opportunities for the organization. Additionally, this position involves mentoring and developing a high-performing sales team to foster a culture of excellence.

A Glimpse Into Your Day:

• Provide mentorship, guidance, support and develop team members to enhance sales and business development skills
• Identify and pursue new business opportunities through strategic prospecting and networking
• Develop and execute plans to secure new client logos and expand market share
• Conduct cold-calling and follow-ups to establish initial contact and arrange in-person meetings with potential clients
• Utilize market research to identify potential clients and stay informed about industry trends and competitors
• Build and maintain strong, long-lasting client relationships through regular in-person meetings, phone calls, and email communication
• Understand client needs and provide tailored staffing solutions to meet their hiring requirements
• Act as a trusted advisor to clients, providing insights and recommendations on hiring strategies and market conditions
• Manage the entire sales cycle from initial contact to contract negotiations and closure
• Develop and deliver compelling sales presentations and proposals to prospective clients
• Achieve and exceed sales targets and KPIs set by the company
• Promote team successes, encourage innovation, and foster a culture of continuous improvement
• Build and maintain relationships with appropriate client stakeholders including Talent Acquisition and Client Hiring Managers, and the MSP teams (if applicable)
• Hit weekly meeting targets and gather heads-up and exclusive positions from the hiring managers
• Maintain and update client data in designated systems
• Work closely the recruitment teams for optimum account performance
• Clarify job requirements with client managers, coordinate interviews, gain insight into the interview process, and provide feedback form the managers to the client team
• Negotiate offers with candidates and clients to maintain maximum margin levels
• Continually explore new opportunities with clients
• Perform other duties assigned

Who You Are:

• Minimum two (2) years experience in business development, sales, or account management
• Staffing/agency experience (preferred)
• Experience with direct hire staffing (preferred)
• Successful ability to identify, cultivate, and secure new business opportunities
• Exceptional verbal and written communication skills including proven ability to develop strong rapport and relationships quickly
• Ability to provide strategic thought leadership; build strong relationships and handle negotiations tactfully and successfully
• Highly driven with a robust work ethic, adept at working independently and in fast-paced environments
• Demonstrated ability to be resilient and persistent in overcoming obstacles to achieve business goals
• Proficient with Microsoft Office Suite

Exclusive Benefits:

• A strong cultural environment, recognized by Inc. Best Workplaces and Women's Choice Awards, with 72% female leadership.
• Unlimited PTO from your very first day guilt-free time off is our promise!
• A comprehensive suite of health, dental, vision, and other insurances
• 401(k) plans with employer matching
• Reimbursements for both gym memberships and cell phone expenses*

Join Us:

• Eager to make a mark? Were thrilled to meet you! Start your journey to NEWJOBPHORIA. Lets embark on this exciting path together!
• SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation.
• *Please note that exact benefits and salary amounts are dependent on location, years of experience, and other factors.

Blue Cypress is seeking a Utility Management Services (UMS) Director to oversee our company's utility management consulting services group. This position will work closely with our existing UMS staff in Atlanta, Seattle, and Cincinnati, seeking to expand work with current clients, win work with new clients, expand our services, and facilitate career development of staff. As an integral part of our business development and technical team, the UMS Director will oversee UMS staff, client projects, develop and maintain client relationships, and oversee business development activities. The ideal candidate has a minimum of 20 years of increasing responsibility and experience primarily as a utility management and/or engineering consultant at an A&E firm; public sector experience is also valued. This job posting is for Atlanta, but we would consider a candidate in the Seattle area as well. The successful candidate will have a strong professional network within either the Atlanta or Seattle metro area and a technical focus on water, wastewater, and/or stormwater systems. This candidate must have a successful track record of leadership, developing and maintaining client relationships, managing complex projects, delivering projects on time and on budget, leading business development activities, and managing a team. They should thrive in a fast-paced environment and exemplify Blue Cypress's values: Collaboration, Strategic Development, and Improvement-Oriented Growth.

Responsibilities include:

• Provide specialized management consulting services in areas that may include: strategic planning, infrastructure management/asset management, operational optimization/lean processes, regulatory support, maintenance management, capital planning/forecasting, system planning, technology selection/on-boarding, data management/analytics/visualization, etc. More detailed related duties may include:
• Plan, design, and implement operations and maintenance optimization and capital planning and renewal strategies for water, wastewater, and/or stormwater for utilities.
• Design and oversee analyses on large infrastructure datasets, such as GIS, computerized maintenance management system (CMMS), customer information systems, condition assessment/inspection databases, capacity assessment/hydraulic modeling, etc.
• Perform services on-site as necessary to support client engagement
• Ensure project managers in the department successfully deliver projects on time and on budget by staying informed on projects, monitoring progress, and providing support to mitigate risk.
• Perform quality control and quality assurance reviews of deliverables in accordance with Blue Cypress policy, including project management reviews
• Maintain and grow client relationships and assess client needs with the goal of delivering tailored, cost effective, solutions. Oversee business development activities such as client engagement, proposal writing, and presentations
• Be accountable for UMS-related operations metrics such as bookings and revenue goals, utilization, workload management and resource allocation, accuracy of timesheets and expense reports, and other metrics as assigned
• Work in a fast-paced environment with oversight from the Owner. Take direction from and proactively communicate to multiple internal stakeholders including the COO and Marketing & Business Development Manager
• Lead internal strategic business planning for the UMS group and lead/direct internal strategic initiatives
• Develop business development strategies in collaboration with the Marketing & Business Development Manager and the Regional Directors
• Mentor early-, mid-, and senior-career staff including
• Giving timely, constructive feedback
• Being responsible for professional development planning
• Embody, maintain and promote Blue Cypress culture
• Implement and promote Blue Cypress policies, processes, and procedures.
• Oversee UMS internal operations
• Periodic travel required
• Perform other related duties as necessary or assigned

Minimum Qualifications

• Bachelors degree in Civil Engineering, Environmental Engineering, or a related technical discipline
• Minimum of 20 years of experience primarily as an engineering consultant in an Atlanta or Seattle A/E firm; public sector experience also valued. Focus on water, wastewater or stormwater systems
• Advanced proficiency in utility management and asset management consulting services
• Demonstrated positive personal brand developed with partners and clients identified by being a go-to resource
• Demonstrated strong people management skills with ability to strengthen and build team dynamics
• Ability to receive and act upon constructive feedback
• Demonstrated strong project management skills with ability to effectively manage collaborative teams with concurrent projects and deadlines
• Established network of contacts in utility field within the Southeastern or Pacific Northwest regions, particularly Atlanta- or Seattle-metro, including local engineering firms and utility clients
• Proven ability to establish and grow client base
• Strong written and verbal communication skills
• Enthusiasm, professionalism, creativity, and strong interpersonal skills
• Outstanding critical thinking skills
• Must be detail-oriented and able to prioritize, multitask, and organize complex projects
• Strong interest in local government and public agency operations and management, utility management, and asset management consulting services
• Ability to periodically travel to other Blue Cypress locations as well as utilities across the region or country

Preferred Qualifications

• Master's degree in engineering, public administration, business administration, environmental science, or other technical graduate science degree
• Licensed professional engineer (PE) in the State of Georgia or Washington
• Experience in environmental regulatory space
• Certification in Asset Management
• Certified Project Management Professional (PMP)
• Experience or interest in growing into airport, transit, transportation, or other physical infrastructure intensive sectors

Required software proficiencies include:

• Microsoft Office applications (Excel, Word, Outlook, PowerPoint, OneNote, Sharepoint)

Preferred software proficiencies include:

• Microsoft specialized applications (Access, Power Query, PowerPivot, Visio, Project)
• Proficient in creating pivot tables, pivot charts, writing formulas (e.g., performing v-lookups) within Microsoft Excel
• Writing queries and joining tables within Microsoft Access or similar SQL environment
• Esri ArcGIS ArcMap and/or Pro and various extensions such as Spatial Analyst
• Esri Apps including Workforce, Survey123, Collector, etc.
• Understanding of industry software such as Trimble Cityworks, Central Square's Lucity, Infor/Hansen, IBM Maximo, InfoAsset Planner, hydraulic and hydrological modeling, CCTV, FOG, Fleet, etc.
• Understanding of data warehouse and business intelligence tools such as Tableau, Qlik, Power BI, etc.

Supervisory Responsibilities:

• This position will include supervision of personnel.

Travel:

• There is potential travel up to 50%, consisting primarily of travel within the local Metropolitan Area (e.g. driving to client sites, attending meetings/conferences, etc.) with some travel to other Blue Cypress locations and to out of state clients.

Work Authorization

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Work Environment:

This is a hybrid position (in office/remote). We offer a telecommute option to work once a week from the office, with a minimum of 6 times per month at the office, and the remainder of the time to work from home. If desired, employees may work up to every day in the office instead of at home. During onboarding, new hires may be required to work more frequently in-person at the office. While in the office, the employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. Smoking and vaping shall be prohibited in all enclosed areas within the workplace.

Mid-size litigation boutique law firm seeking a Marketing Director to lead marketing and communications for the firm nationwide.

This position will collaborate with the firm's BD, graphic design, and PR professionals to execute all firm marketing initiatives.

Responsibilities include: Marketing Committee Liaison, marketing material/knowledge management, keeping all attorney contact information current, maintaining the website and social media platforms, event planning, and PR.

Candidates must have 5+ years of LEGAL marketing experience and strong technical skills.

This firm has an excellent benefit package.

For consideration please send your resume to Martha Baitcher at Wegman Partners.

Position Summary:

The Fleet Mechanic inspects, diagnoses, repairs and services mechanical issues on district vehicles and equipment. The incumbent preforms work in compliance with established safety procedures, meeting or exceeding industry and manufacturer estimated work times. A Fleet Mechanic must also be able to drive any vehicle in the fleet and be available for on-call status as needed.

Shop is open from 4:00 a.m. – 12:00 a.m. Monday through Friday

Essential Dutieas:

• Receives, reads, interprets documents and closes work orders

• Performs complex diagnostics on all vehicle systems

• Determines appropriate maintenance and repairs on all vehicle components that include, but are not limited to: brakes, engine components, transmissions, suspension components, steering components, coolant systems, air conditioners, lifts, fuel systems, exhaust systems and vehicle electrical systems, and other components on gasoline and diesel powered engines

• Performs state required bus inspections

• Receives works orders, inspects according to state standards, performs complex diagnoses and repairs within predetermined time standards

• Performs service road calls

• Accurately diagnoses the issue while using required safety procedures

• Accounts for all work performed on a work order and accounts for all parts and supplies used for repairs

• Performs heavy physical labor in a variety of outdoor conditions

• Willing to work flexible shifts, holidays, evenings and weekends

• Performs other duties as assigned by appropriate administrator

• Required to attend scheduled shift during regular business hours as mandated

Knowledge, Skills, & Abilities:

• Knowledge of original equipment manufacturer (OEM) parts and vehicle repair

• Demonstrate interpersonal skills and strong communication skills

• Ability to make decisions and problem solve relative to urgency

• Ability to prioritize and coordinate a multitude of tasks

• Must have background and knowledge of all aspects of fleet operations

• Must have good math aptitude

• Proficient computer and keyboarding skills

• Diagnostic skills

• Attention to detail

Minimum Requirements:

EDUCATION:

• HS Diploma or GED required

CERTIFICATION/LICENSE:

• ASE (Automotive Service Excellence), OEM and EPA 609 certifications preferred
• CDL license with air brake, passenger and school bus endorsement must be obtained within 3 months of hire date
• Must supply a locking toolbox, mandated hand-tools and approved safety footwear
• Annual physical and agility testing required.

WORK EXPERIENCE:

• One year of fleet maintenance experience in heavy diesel, truck or bus repair, service, or fleet maintenance.

Salary Grade: MEC

Salary Range: Salary Schedules - Atlanta Public Schools

Work Year: 261

Physical Abilities and Working Conditions

The physical abilities, working conditions and other conditions of employment listed in this document are representative of, but are not intended to provide an exhaustive list of the requirements for positions in this classification. In the event of an emergency or situation requiring guidance from Federal, State, or local or school district authorities, the requirements of this position may change temporarily or for the school year to best serve the needs of our students.

Vision: Ability to read small print and view a computer screen for prolonged periods.

Hearing: Ability to tolerate exposure to noisy conditions.

Speech: Ability to be understood in face-to-face communications, to speak with a level of proficiency and volume to be understood over a telephone or computer.

Upper Body Mobility: Ability to use hands to grasp, and manipulate small objects; manipulate fingers, twist and bend at wrist and elbow; extend arms to reach outward and upward; use hands and arms to lift objects; turn, raise, and lower head. Strength: Ability to lift, push, pull and/or carry objects which weigh as much as 5 or more pounds on a frequent basis. Incumbent may be required to physically restrain parties involved in a conflict.

Environmental Requirements: Ability to encounter constant work interruptions; work cooperatively with others; work independently; work indoors.

Mental Requirements: Ability to read, write, understand, interpret and apply information at a moderately complex level essential for successful job performance; math skills at a high school proficiency level; judgement and the ability to process information quickly; learn quickly and follow verbal procedures and standards; give verbal instruction; rank tasks in order of importance; copy, compare, compile and coordinate information and records. Understand how to manage stress.

Remote Work Requirements:

Additional Work Conditions & Physical Abilities: Ability to be flexible and adapt as needed between various in-person working environments.

The Atlanta Public School System does not discriminate on the basis of race, color, religion, sex,citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status in any of its employment practices, educational programs, services or activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

This job description is intended to accurately reflect the duties, responsibilities and requirements of the position. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. Management and administration reserves the right to modify, add, or remove duties and assign other duties as necessary.

Company Overview

Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable aluminum solutions provider. Driven by our purpose of "shaping a sustainable world together," we work alongside our customers to provide innovative solutions to the aerospace, automotive, beverage packaging and specialty markets. Headquartered in Atlanta, Georgia, Novelis has approximately 13,000 employees in 32 operating facilities on 4 continents.

Position Overview

The Lead Modeling Scientist has a key role in advancing Novelis' capabilities in computational modeling, with the primary objective of linking aluminum sheet process conditions, microstructure and texture evolution, and material properties. This work will support faster product innovation across various markets in which Novelis operates, as well as improved plant performance. The role requires an unique combination of deep expertise in metallurgy and materials science, coupled with advanced modeling proficiency.

The position focuses on predictive modeling, which is integrated with experimental validation and data analytics to optimize manufacturing processes for aluminum products. As a key member of Novelis' Americas R&D organization, the Lead Modeling Scientist will spearhead the development and deployment of multi-physics, multi-scale materials modeling and physics-guided AI modeling capabilities. These efforts are critical for accelerating the development of sustainable products and processes.

Central to the role is bridging microstructural length scales as applied to Novelis' products—including sheet and plate—and to the company's manufacturing processes such as casting, rolling, and heat treatments. The position will also focus on developing a deeper understanding of the relationships among alloy chemistry, thermomechanical processing, microstructure, properties, and overall product performance.

Responsibilities

• Develop and maintain Integrated Computational Materials Engineering (ICME) models that connect process parameters, microstructure, and properties for flat aluminum sheet products, including processes such as homogenization, heat treatment, precipitation, recrystallization, texture development and grain growth.
• Design and implement multi-scale models to link process parameters with microstructure and properties for casting, rolling, heat treatment, coating, CASH, batch annealing and related processes relative to Flat Rolled Aluminum Products.
• Constitutive behavior models: Flow stress, work hardening, strain rate sensitivity
• Formability & failure prediction models: FLD, FLC, earing, spring-back, bendability
• Create and refine process simulation tools using methods such as finite element, finite difference, cellular automata, and phase-field modeling to predict thermal and mechanical behavior.
• Integrate modeling results with experimental characterization techniques (including SEM, EBSD, XRD, DSC) and plant data to validate predictions and continually improve model accuracy.
• Build thermodynamic and kinetic models using tools like Thermo-Calc, DICTRA, TC-Prisma, and Pandat to support alloy design and process optimization.
• Lead end-to-end modeling projects, from scoping and model development through validation and deployment, with the goal of improving or innovating aluminum sheet products and processes across beverage packaging, automotive, specialties, and aerospace markets.
• Automate workflows for predicting microstructure-property relationships and incorporate feedback from plant trials to enhance model robustness.
• Collaborate with plant engineers and R&D teams to apply models for troubleshooting and improving productivity, recovery, and quality.
• Document methodologies and results in technical reports and contribute to intellectual property through invention disclosures and patents.

Minimum qualifications

• Advanced degree (M.S. or Ph.D.) in Materials Science, Mechanical Engineering, or a related field, with more than ten years of experience in computational modeling.
• Expertise in metallurgy and materials science, as well as process and microstructure modeling for metallic systems, especially aluminum alloys. Flat rolled aluminum products experience is largely preferred
• Proficiency in modeling software such as Thermo-Calc, DICTRA, TC-Prisma, and Pandat, and in numerical methods including finite element, finite difference, cellular automata, and phase-field modeling.
• Programming skills in MATLAB, FORTRAN, and C/C++, along with proficiency in statistical analysis tools like JMP and R.
• Strong understanding of metallurgical principles and characterization techniques.
• Excellent technical communication and project management skills.
• Proven track record of solving plant issues through modeling with measurable business impact.
• Experience deploying predictive models in production environments to improve throughput and quality.

Preferred qualifications

• Machine Learning for materials: Property prediction, Process window optimization, Defect classification
• Digital twin development: End-to-end process-to-property simulation
• High-performance computing (HPC): Parallel simulations, cloud computing
• Data pipelines & model deployment: MLOps, version control, model governance
• DOE (Design of Experiments)
• Multi-variable regression & sensitivity analysis
• Model calibration & uncertainty quantification

What We Offer:

Novelis' benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, driven by the marketplace, and affordable. In addition to core benefits, we provide these unique to the industry benefits:

• Family Growth Programs: Paid parental Leave, Adoption Assistance, Fertility Treatment, Childcare Discount and Nursing Mom Support
• Employee Assistance Programs: free resources available 24/7 to you and your family in the areas of mental health, family life, and career and financial guidance
• Wellness Programs: incentives for wellness activities, wellness spending account, programs for building healthy habits, virtual physical therapy for joint, back, and pelvic health, health management programs and more.
• Diabetes Management Program
• Pet insurance
• Identity Theft Protection
• PerkSpot Discount Program
• Tuition assistance and career development programs

Disclaimer:

We encourage all potential candidates to follow the protocols below and to be diligent when sharing any personal information:

• Check the job posting is live and valid via our careers page: Careers - Novelis
• Verify any communication with us by contacting our talent team at Careers – Novelis

EEO Statement:

Novelis' Global Research and Technology Center located in Kennesaw Georgia within the greater Atlanta metropolitan area is a cutting-edge full-service research and technology hub that employs approximately 200 people including world-class engineers metallurgists chemists scientists technologists and technicians. The facility includes state-of-the-art lab equipment and a diverse mix of product pilot lines that bring innovative solutions to customers in the automotive beverage can and specialty markets. Kennesaw provides a diverse and family-friendly place to live with countless museums cultural opportunities and educational institutions. Novelis is committed to the Kennesaw community and supports a number of local charitable organizations including Habitat for Humanity as well as FIRST Robotics aimed at encouraging young people to pursue the Science Technology Engineering and Mathematics (STEM) fields in order to spur the next generation of scientists and innovators.

Novelis recognizes its talented and diverse workforce as a key competitive advantage. Novelis provides equal employment opportunities to all employees and applicants. All terms and conditions of employment at Novelis including recruiting hiring placement promotion termination layoffs recalls transfers leaves of absence compensation and training are without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial or local laws.

POSITION SUMMARY:

A Maintenance Technician II, Connected Services is responsible for startups, certifications, preventative maintenance, and scheduled maintenance for battery systems related to Uninterruptable Power Supply systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist with the battery replacements and new installations.
• Assist, as necessary, with preventative maintenance of batteries with minimal disruption to customer.
• Assist in the warehouse when needed.
• Interact effectively with internal and external customers.
• Follow operational, maintenance and emergency methods of procedure (MOPs)
• Ensure strict adherence to critical facility work rule and safety procedures.
• Ability to use hand and general maintenance tools and equipment.
• Keep job site clean during replacement, installs, and maintenance.
• Assist with work in other service divisions (Switch Gear, Operations, HVAC, etc.) as needed.
• Work from schematic diagrams, sketches, and verbal instructions.
• Learn how to disconnect and connect sealed batteries in cabinets and open racks.
• Learn how to build flooded cell battery racks, and spill containment systems.
• Learn how to install flooded cell batteries onto rack systems in the customers critical space.
• Learn how to enter pre-installation test readings into our reporting format thru laptop computer.
• Learn how to collect data from PM services and import into files for reporting purposes.
• Gain experience from preventive maintenance, trouble diagnosis, routine and emergency maintenance and repairs with minimum direct supervision to DC battery systems
• Regular and reliable attendance is an essential job function.
• Other duties as assigned by Services Management.
• Travel approximately 30% or more
• Must be US citizen

QUALIFICATIONS:

Education/Experience:

• High School Diploma
• Clean driving records a must
• Safe operation of department equipment
• Elementary fix/repair techniques based on directed supervision
• Knowledge of or ability to learn basic AC/DC theory, electronic components, and electronic circuitry
• Complete training on:
• Use of Digital multimeter for AC and DC diagnostic measurements
• Use of Amp Clamp and flexible CT in DC and AC measures
• Use of Alber Cellcorder for use as a battery testing and maintenance tool for a multitude of various battery designs and chemistries
• Show understanding of proper use of:
• Isolation devices to control available voltage potentials.
• Necessary use of Arc-Flash suit and PPE.
• Show competency in the connections of series, parallel, and series-parallel battery strings.
• Understand torque values, torque-mark application, and visual inspection of completed battery cabinet installations.

Computer Skills:

• Proficient knowledge of Microsoft Office including: Word, Excel.

Certificates and Licenses:

• OSHA 10-hour certification
• NFPA-70E Safety Training

Supervisory Responsibilities:

No supervisory responsibilities

Travel: Approximately 30% or more

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; Standing and walking is required. The noise level in the work environment is usually moderate. The employee must lift and carry up to 50 – 70 pounds. The employee must occasionally lift and move up to 100 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.