Jobs in Cold Spring, KY

Role: IT Project Manager IV

Location: Cincinnati, OH

Duration: 10+ Months

Job Summary:

Project management responsibilities include the coordination and completion of projects on time within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities and monitor and summarize progress of project. Prepare reports for upper management regarding status of project.

Primary Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Develop spreadsheets, diagrams and process maps to document need

Day-to-day responsibilities include but are not limited to:

• Act as project manager across up to 5 work streams in Commercial Digital
• Create detailed project plans including critical path milestones and deliverables
• Facilitate / Participate in status calls, prepare update decks, and emails for varying levels of leadership
• Track Issues/Risks and escalate accordingly to leadership
• Manage cross team dependencies
• Liase between Commercial Digital and external dependent squads

Qualifications:

• Degree in Business Management or other related discipline
• Project Management Professional (PMP) Certifications
• Proven working experience in project management
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills

Preferred Skills: Experience in AI / Worflow automation, i.e. Claude code, Zapier, etc.

Sales Enablement, Market Manager

Location: Cincinnati OH or surrounding area

Asurion is a global leader in technology protection and support solutions. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion provides worldwide best-in-class premier support, service, repair, replacement, and delivery. This position resides in the Customer Solutions team focused on any customer facing solution from processing claims to technical support.

POSITION OVERVIEW:

The Sales Market Manager is responsible for building and growing productive relationships across the Field Sales Channels to achieve and exceed assigned sales targets and company initiatives. Acting as a sales enabler, the Sales Market Manager will improve the performance of UBREAKIFIX stores and the Delivery Expert Setup channel through proactive email, zoom, and in-person support within their geographic market. Through the establishment of operational partnerships, support will include the development of revenue/sales strategies, field training of experts, leadership coaching, data interpretation, accountability conversations, and driving the excitement of a sales culture. This position will also work other internal cross-functional areas to identify growth opportunities and process improvements.

This role requires a valid driver's license and up to 4 days of weekly travel to uBreakiFix stores and Forward Stocking Locations within your region using a reliable personal vehicle (mileage reimbursed). Air travel and overnight stays may be required.

ESSENTIAL JOB SKILLS/DUTIES:

• Effectively develop and maintain relationships to guide and impact behavioral changes, drive sales incentives and contest and set site expectations

• Partner with Sales Enablement leadership to understand organizational priorities, create onsite coaching plans priorities to drive store change or policy reinforcement

• Adhere to general standard operating procedures for onsite visits

• Provide guidance on policy and procedures as well as best practices

• Serve as an Expert sales coach guiding practice sessions and role plays, observing real-time interaction and provide In the Game Feedback

• Meet or exceed a diverse set of goals and matrix developed based on organizational goals

• Identify opportunities within the customer interaction experience and partner with sales leaders to conduct training as needed

• Serve as the primary Asurion voice for assigned sites with the ability to provide readouts daily and adhoc readouts on current site state

• Partner with stakeholders to resolve problems and remedy issues as they arise

• Ongoing communication with key team members on site progress

• Administrative tasks such as managing travel and expense reports timely and in adherence with outlined company and team guidelines

SKILLS:

Technical skills:

• Expert experience with the Serve, Solve, Sell approach

• Excellent working knowledge of the Microsoft Office Suite

• Exceptional public speaking, interpersonal, and skilled in written communication

• Comfortable with a great deal of self-governing and ambiguity; able to continue to complete work and drive results in such an environment

• Ability to guide stakeholders and provide pertinent information to make informed decisions

• Ability to handle frequent and sweeping change in a fast-paced environment

• Ability to work successfully as a co-located team with both Asurion and client employees

• Self-starter and can work autonomously with little supervision.

• Ability to work a flexible schedule inclusive of holidays, nights and weekends.

• Ability to travel over 75% of time; including air travel and car rental

• Maintains a current driver's license in good standing

Soft/Leadership skills:

• Active listener; strong communication - verbal and nonverbal

• Probes; good analysis; solves more detailed problems

• Manages time; self-directed in most work areas; assists others

• Builds relationships with teammates and establishes relationships with key stakeholders

• Detailed understanding of the products and services offered.

• Adaptable to change; can help support others through change

• Contributing team member and leverages relationships to advance work

• Provides peer to peer feedback and coaching to new team members

• Inspires peers through engagement, team support and continuous improvement.

• Accountable for own performance and supporting efforts of team, acting with a customer first mindset.

EDUCATION AND EXPERIENCE:

Preferred Education and Experience

• Prefer a minimum of 6 months of previous experience in retail technology, sales, customer service or related field

• Prefer a minimum of 6 months of experience using smart technology products

LICENSES / CERTIFICATIONS:

Required Licenses/Certifications

• Maintains a current driver's license in good standing

TRAVEL REQUIREMENTS:

Travels: Yes

Percent of time: 75%

Overnight required: Yes

NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.

ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.

THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.

Location: Cincinnati, OH – onsite

Travel: Up to 15% travel may be required. Travel expenses are reimbursable.

Work Hours: Standard 40-hour work week with occasional overtime as required to support project timelines and system installations.

Employment Type: This role is expected to start as a 6+ month contract-to-hire opportunity. The client may consider direct full-time employment (FTE) for the right candidate.

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for an Electrical Design Engineer – Material Handling / Conveyor Systems (AutoCAD Electrical)

The Senior Electrical Engineer will design, develop, and support electrical systems for specialized equipment used in manufacturing, distribution, and automation environments.

This role requires strong technical expertise in electrical system design, particularly in material handling and conveyor-based systems, combined with the ability to lead projects and collaborate with cross-functional teams.

The engineer will participate in all phases of the product lifecycle, including concept development, electrical design, installation support, and system commissioning.

Key Responsibilities

• Design electrical systems and components using AutoCAD Electrical (ACAD E) or similar CAD tools for:
• Control panels
• Field wiring
• Power distribution systems
• Develop electrical schematics, technical drawings, and documentation that meet industry standards and customer requirements.
• Perform research and analysis to develop solutions for complex electrical and automation challenges.
• Lead electrical design efforts across projects, ensuring delivery on time, within budget, and according to specification.
• Coordinate with Project Managers, Controls Engineers, engineering team members, vendors, and customers to ensure seamless project execution.
• Support equipment installation and commissioning, including occasional on-site troubleshooting and technical support.
• Prepare technical documentation, compliance reviews, and engineering reports.
• Ensure adherence to applicable quality standards, safety protocols, and regulatory requirements including NFPA and NEC.
• Manage multiple concurrent projects and priorities in a fast-paced engineering environment.
• Provide technical leadership and mentorship to junior engineering staff.

Preferred Industry Experience

• Experience in industries such as:
• Manufacturing automation
• Distribution center automation
• Material handling systems
• Warehouse automation
• E-commerce fulfillment systems
• Exposure to:
• Automated guided vehicles (AGVs)
• Mobile robotics
• Warehouse optimization systems
• Real-time supply chain solutions
• Experience working with Rockwell-based controls environments is beneficial.

Qualifications / Requirements

• Bachelor's degree in Electrical Engineering, Electrical Engineering Technology, or a related field (or equivalent experience).
• Minimum 5 years of professional electrical engineering experience in industrial automation, equipment design, or similar heavy-industry applications.
• Strong AutoCAD Electrical (ACAD E) experience is required.
• Experience designing electrical systems for material handling conveyor systems is required.
• Ability to interpret and create electrical drawings, symbols, and technical documentation.
• Experience coordinating projects and managing engineering deliverables.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Must be able to work onsite in the Blue Ash / Cincinnati area.
• Must be able to work OT as needed for projects.
• Must have reliable transportation and authorization to work in the United States.
• Must be able and willing to travel up to 15% as required to support project work, installations, and related business needs. Travel expenses are reimbursable.

Candidate Profile

Successful candidates typically demonstrate:

• Ability to work effectively in dynamic engineering environments where priorities may shift and multiple projects run simultaneously.
• Strong collaboration and communication skills with cross-functional engineering teams.
• Practical understanding of electrical hardware, industrial automation systems, and conveyor-based equipment.
• Comfort working independently while coordinating with project managers and other engineering disciplines.
• Interest in contributing to long-term engineering initiatives and growing within the organization.

Work Environment & Schedule

• 40 hours per week, standard schedule with occasional overtime as needed to support project timelines and installations.
• Office-based role with close collaboration across engineering and project teams.
• Home every night (no extensive travel required).
• On-call support may be required during critical installation phases (rotational basis).
• Travel is typically less than 15%, with advance notice provided when possible.

Physical Aspects / Work Environment:

• Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.
• Regularly/Occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Regularly/Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.
• The noise level in the work environment may be high.
• Reasonable accommodations may be made to enable individuals to perform the essential functions.

Compensation depends on experience but is typically $45-55/hr W2 with a target salary to convert at 100-110K plus 10% bonus

ABOUT KORE1

Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.

Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.

Title: Account Executive

Reports To: Manager of Business Development/Sales Team Leader

Department: GTM

Location: Cincinnati, OH

Position Status: Salary Exempt

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary:

As an Account Executive (AE) for DMG, you will play a crucial role in driving our business growth by identifying, acquiring, and growing clients within the facility management sector. As an Account Executive, you will undergo comprehensive training to learn our operations, product, sales processes, and client management strategies. This role requires a mix of consultative selling, operations, strategic thinking, and effective communication to deliver value and exceed sales goals.

What You'll Do:

• Participate in structured training programs on sales techniques, operations, product knowledge, and client relationship management.
• Build and maintain strong, long-term client relationships through regular communication and a deep understanding of their business needs.
• Prepare and deliver compelling presentations and product demonstrations that highlight value and return on investment (ROI).
• Learn and maintain an accurate and up-to-date pipeline using CRM tools (e.g., Salesforce).
• Manage the full sales cycle and operations for your book of business from initial contact to execution; ensuring contracts are structured for long-term success.
• Understand clients’ facility management needs and tailor solutions to meet their specific requirements.
• Support the team in achieving monthly and quarterly sales targets.
• Shadow client interactions to gain hands-on experience in consultative selling.
• Collaborate with teams to allocate resources effectively and optimize service delivery.
• Conduct regular check-ins to assess client satisfaction and gather feedback.
• Address client concerns and resolve issues in a timely and satisfactory manner.
• Serve as the primary point of contact for client inquiries and requests.
• Provide regular updates on sales metrics, forecasts, and progress toward goals.
• Providing peace of mind by always being available to the customer.
• Other duties as assigned by management.

What You Need:

• 0-6 years’ experience in inside sales, account management or operations.
• Bachelor’s degree in business, marketing, or a related field is preferred but not required.
• Previous sales or operations experience in facility maintenance is preferred but not required.
• Proven track record in B2B or B2C sales is preferred but not required.
• Experience in using Salesforce and other CRM type software is preferred but not required.
• Working knowledge of all Microsoft Office applications (Word, SharePoint, Teams, PowerPoint, Excel, Outlook).
• Eagerness to learn and grow in a fast-paced sales and operations environment.
• Ability to provide uninterrupted peace of mind to our customers; day, night, and weekends.
• Basic understanding of how to navigate customer organizations to gain access to key individuals, management, and purchasing decision makers.
• Excellent oral and written communication skills, multi-task oriented, and strong public speaking skills.
• Proficient understanding of facility management services and industry best practices is a plus.
• Proficient client relationship management skills.
• Ability to work in an entrepreneurial environment and work as part of a go-to-market team.
• Lives Divisions Basics.
• Valid Driver’s License.
• Limited business travel when required to support accounts and business growth.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.

What You'll Get:

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.

Some of our many benefits include:

• Health, dental and vision coverage on day 1.
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

• Divisions Maintenance Group is an equal opportunity employer.

Medical/Healthcare company looking for an medical sales rep in CINCINNATI, OH

IF you're interested/qualified, please send your resume - thx!

SALARY - $75K Base plus commission and car allowance OTE first year is $120K with room for growth

Territory is all of GREATER CINCINNATI with some regional travel throughout the area- 15-20% travel required for this med device job and you must be on board with that part. (1-2 days a month of overnight travel)

candidates must live in greater CINCINNATI or surrounding suburbs.

Looking for candidates that have around 1 year of light med/pharma sales, or candidates that have a solid 2-5 years of outside fortune 1000 b2b sales rep from companies like ADP, PAYCHEX, CINTAS, PAYCOM, UNIFIRST, XEROX, BEVERAGE SALES, ERAC, etc.

**NO JOB HOPPERS PLEASE**

bachelors degree required for this position.

Hire Type: Direct Hire

Benefits: Benefits from day 1 with almost 100% coverage! In addition to 11 paid holidays, 2-3 weeks vacation, 401K, etc.

Target Salary:$120,000-150,000

Bonus/ Incentives/ Stock Options: up to 20% annual bonus

Job Summary: Plan, organize, and direct the design engineering staff to develop specialized structures for North American Class 1 and Transit applications. Lead the development and standardization of the design engineering processes for the production and assembly of products across seven facilities within the US. Responsible for implementing and championing new methodologies to improve the consistency and timeliness of the design engineering activities, as well as streamline and clarify projects to reduce completion time.

Job Duties:

• Manage engineering personnel (including direct reports) to ensure projects are completed and released according to specifications and schedules
• Champion the continuous improvement efforts of design engineering
• Identify opportunities to improve or mitigate risk through data driven process approach
• Develop designs with consideration of interested parties, manufacturability, and cost implications
• Create training programs to develop new hires, expand roles of existing employees, and empower the Design team as a whole
• Communicate with Customers and outside agencies to prioritize submittals and approvals
• Forecast team workload and schedules, develop strategies to address resources constraints; promote teamwork and shared workload
• Implement and review check sheets to monitor progress and quality of design work
• Assign and prioritize staff projects
• Manage overall design engineering backlog
• Lead product strategy vision and development requirements to achieve strategy goals, market share, cost, and OPACC objectives

Qualifications:

• Master’s degree in Engineering (PE desirable) or bachelor’s degree with equivalent required experience
• Familiarity with international standards and regulations (FRA, AAR, EN, AS/RISSB) preferred
• Experience in structural steel design, metallurgy, steel machining, and processing
• Demonstrated experience in leading product development and design processes
• Knowledge of ISO (AREMA & AAR a plus) standards and specifications related to product design and application, product development, engineering principles, and testing, to include theory, design and manufacture, project management, and data analysis
• Proven experience with design software including various 2D and 3D modeling and drawing platforms (AutoDesk-AutoCAD, Inventor, Visual Basic, LISP)
• Experience with ASME Y14.5, AIAG Core Tools (DFMEA) and Root Cause are a plus
• Strong proficiency with MS Office tools (Outlook, Excel, Word, PowerPoint) and Blueprint reading

Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

Level Up USA is hiring a Key Account Representative to join our team in Cincinnati, OH. The primary responsibility of the Key Account Representative is engaging clients in meaningful conversations about current products to increase overall sales and market penetration. We are looking for a candidate that is aligned with our mission and ready to make an impact. By collaborating with cross-functional teams and staying on top of market trends, you'll help create impactful experiences that engage our target audiences and drive sales.

Key Account Representative Task and Duties:

• Represent the brand in a positive and professional manner at various events and locations along with promotional marketing campaigns.
• Engage with customers to promote brand awareness and generate interest in products or services by showing expert product knowledge.
• Showcase and offer product demonstrations to showcase the features and benefits of the brand's offerings
• Create excitement and buzz around our brand through creative marketing strategies and demonstrations.
• Distribute promotional materials and samples to potential customers.
• Collect feedback and insights from customers to improve our products and customer experience.
• Collaborate with the marketing team to develop innovative ways to reach target audiences.
• Maintain a strong knowledge of our products and stay updated on industry trends.
• Represent Level Up USA with integrity and enthusiasm, embodying our brand values at all times.

Key Account Representative Requirements and Qualifications:

• Prior experience as a Key Account Manager is a plus
• Superior verbal communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Able to easily build rapport with customers and clients
• Flexible scheduling availability
• Tech savvy
• Excellent team player

About Us:

Level Up USA, based in Cincinnati, is a marketing, sales, and events company dedicated to helping top-tier brands create impactful experiences and drive meaningful growth. Collaborating with iconic and innovative companies, we specialize in delivering bold and results-driven campaigns. At our core, it’s our people that set us apart—developing talent through mentorship, hands-on experience, and leadership opportunities. We are deeply invested in our community, fostering local talent and creating careers while driving sustainable growth for our team and our partners. At Level Up USA, we pride ourselves on turning big ideas into action while maintaining a fun and rewarding workplace.

Join Level Up USA today! Please submit your resumé or profile to apply. Level Up USA is an equal opportunity employer.

The Fast Track Sales Program at TQL is an opportunity to build a career with an industry leader that offers an award-winning culture, high earning potential with uncapped commission and significant opportunities for compensation and advancement. We will pay to relocate you to Cincinnati, Ohio to train with some of the top brokers in the company. Once you’ve completed training and built a solid book of business, TQL will pay to relocate you again to any of our 60+ offices nationwide. Our best in-class training and mentorship program will teach you everything you need to know about sales, logistics and supply chain management.

POSITION IS LOCATED IN CINCINNATI - PAID RELOCATION PROVIDED

What’s in it for you:

• $50,000-$55,000 minimum compensation your first year, based on education
• Includes base salary, sign-on bonus and housing allowance
• Uncapped commission opportunity
• Our average sales representative hits six figures after three years of selling
• Want to know what the top 20% earn? Ask your recruiter
• Relocation assistance package to help you get settled in Cincinnati

Who we’re looking for:

• You compete daily in a fast-paced, high-energy environment
• You’re self-motivated, set ambitious goals and work relentlessly to achieve them
• You’re coachable, enjoy solving problems and thinking on your feet
• College degree preferred, but not required
• Military veterans encouraged to apply

What you'll do:

• Receive 6 months of direct training from experienced Logistics Account Executives
• Help your account executive solve customer needs, find carriers for time-sensitive freight and manage daily operations
• Participate in hands-on and virtual training sessions
• Develop negotiation skills through prospecting and cold calling
• Build your book
• Use your training to meet sales metrics and become eligible for commission
• Establish relationships to close new customers
• Negotiate prices with customers and carriers
• Resolve freight issues to ensure timely pickup and delivery

What you need:

• Elite work ethic, 100% in-office
• Strong negotiation skills with ability to handle conflict
• Entrepreneurial mindset and exceptional customer service

Why TQL:

• Certified Great Place to Work with 800+ lifetime workplace award wins
• Outstanding career growth potential with a structured leadership track
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including employee discounts, financial wellness planning, tuition reimbursement and more

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

B I R G E & H E L D

Investing in Communities to Transform Lives.

242 Unit Multifamily Community

The Slate (Cincinnati, OH)

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
• Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
• Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
• Implement and support resident events or activities to enhance the community experience.
• Understanding Prospect and Resident Needs
• Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
• Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

• Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
• Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.
• Collaboration with the Resident Screening team (as integrated into your property portfolio(s)) to optimize leasing performance and align with property goals through standard communication channels and routine touchpoints.
• Track and manage all leasing data, including prospects, applications, and resident information, within the company’s software systems.
• Coordinate with the Resident Screening team to confirm applications are processed timely and applicants are well informed and prepared for the move-in procedure.

Data Management

• Maintain accurate and up-to-date records within the company’s property management software (Onesite).
• Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

• Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
• Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
• Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

• Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
• Support community events or initiatives aimed at enhancing resident experience.
• Understand and adhere to standard operating procedures.
• Collaborate with offsite teams as they are integrated into the property portfolio(s), ensuring alignment, operational continuity, and overall operational success of the community or communities.

EDUCATION, EXPERIENCE, AND SKILLS

• Demonstrated passion for customer service.
• Strong interpersonal skills with a customer- focused mindset.
• Strong verbal and written communication skills.
• One (1) year or more years in a customer service, sales, or customer facing role.
• Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
• Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
• Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
• A desire for professional development and continued learning.
• Ability to manage one’s time.
• Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

• Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
• Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
• Save on living expenses with exclusive employee discounts at Birge & Held properties.
• Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
• Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
• Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
• Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
• Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

Our client is a well-established specialty contractor that supports commercial construction projects from the front end through project delivery. Their team is heavily involved in design support, BIM coordination, drafting, engineering collaboration, and material planning to ensure accurate, fully coordinated drawing packages that translate cleanly into the field. As their project pipeline continues to grow, they’re looking to add an experienced BIM Technician / BIM Coordinator to support active work and help drive coordination efforts across multiple jobs.

Position Overview

The Axel Group is seeking a detail-oriented, technically strong BIM Technician / BIM Coordinator with hands-on experience in Revit, Navisworks, drafting, and model coordination to support the development of fully coordinated shop drawing and BIM packages.

This role will work closely with the project management team to create, update, and manage models used for coordination, engineering, and submittal purposes. The ideal candidate is organized, proactive, and comfortable working in a fast-paced environment where accuracy, communication, and the ability to manage multiple projects are critical. This person should be confident in BIM modeling, clash detection, drafting, Revit family creation, and coordinating with both internal teams and third-party engineers.

Key Responsibilities

• Develop and deliver fully coordinated shop drawing packages in partnership with the project management team.
• Create, modify, and maintain BIM models to support project coordination, drafting, and design efforts.
• Perform BIM modeling, clash detection, drafting, and design using Revit and Navisworks.
• Manage and coordinate Revit models across multiple active projects to ensure consistency, quality, and constructability.
• Create, modify, and update Revit families as needed to support project-specific requirements.
• Attend project-related coordination meetings and contribute to model review, issue resolution, and design alignment.
• Work closely with internal managers and team members to establish and maintain drafting standards, workflows, and best practices.
• Maintain and update drafting software/programs to support team efficiency and project needs.
• Review work for quality, accuracy, and adherence to project standards.
• Coordinate with third-party engineers to help complete fully engineered submittal packages.
• Support quantity extraction and 4D scheduling efforts through Navisworks where applicable.
• Adapt, revise, and work within files created by others while maintaining model integrity and organization.
• Manage multiple projects simultaneously while meeting deadlines and maintaining attention to detail.
• Perform additional related coordination, drafting, and BIM support duties as needed.

Skills and Qualifications

• 2+ years of hands-on experience using Revit in a drafting, BIM, or coordination capacity.
• Strong working knowledge of Navisworks and Revit, including modeling, clash detection, and coordination workflows.
• Experience with 3D model quantity extraction and 4D scheduling using Navisworks.
• Ability to read and interpret construction drawings, details, and specifications.
• Proficient with Microsoft Office, Bluebeam, Revit, and related drafting/BIM tools.
• Ability to modify, update, and work within files created by other team members or outside parties.
• Strong organizational skills with excellent attention to detail and follow-through.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong verbal and written communication skills with the ability to work effectively across teams.
• Professional, team-oriented approach with solid interpersonal and customer service skills.
• Associate’s or Bachelor’s degree in Engineering, Architecture, or a related discipline preferred.

Why Join Us?

• Join a team that plays a key role in delivering coordinated, buildable drawing packages that directly support successful project execution.
• Work on meaningful commercial projects where BIM, drafting accuracy, and coordination are highly valued.
• Be part of a collaborative environment where project management, engineering, and drafting teams work closely together.
• Opportunity to grow within a fast-moving organization that values technical ability, accountability, and quality work.
• High-impact role with visibility across multiple projects and involvement in coordination from design through submittal.