Jobs in Clifton, NJ

R&D Scientist II – Materials / Polymer Focus (Lab-Based) - 626501

Location: Franklin Lakes, NJ (Onsite – 5 days/week)

Duration: 12-month contract (W2)

Pay Rate: ~$35.75 - $37.75/hr.

Overview

We are seeking a junior-level R&D Scientist II to join a Specimen Management R&D team, supporting the development of blood collection devices (e.g., tubes, needles, plastic components).

This role is highly lab-focused (≈50%+ hands-on testing) and ideal for candidates with a background in materials science, polymer chemistry, or chemical engineering who enjoy bench work and experimental testing.

Key Responsibilities

• Conduct material characterization and testing, including:
• FTIR, DSC, TGA, rheology, and mechanical testing
• Environmental Stress Cracking (ESC) and Thermal Cycle Analysis (TCA)
• Design and execute lab experiments and test protocols
• Perform root cause investigations related to material and product failures
• Support material selection, qualification, and vendor/material changes
• Prepare samples and prototypes for internal and external testing
• Document results and provide data-driven recommendations
• Assist with small-scale material assessments and innovation efforts
• Maintain lab equipment and follow Good Laboratory Practices (GLP)
• Collaborate with cross-functional teams (R&D, Manufacturing, Quality, etc.)
• Support testing involving human blood samples (training and PPE provided)

Required Qualifications

• Bachelor’s or Master’s degree in: Materials Science, Polymer Chemistry, Chemical Engineering, Mechanical Engineering, or related field
• 2+ years of laboratory experience (industry or academic)
• Hands-on experience with materials testing and characterization
• Strong interest in polymer/material science (non-metal/ceramic focus)
• Comfortable working in a lab-heavy, hands-on role
• Basic knowledge of statistical tools (Excel, Minitab, etc.)
• Ability to conduct independent research and literature reviews

Preferred Qualifications

• Polymers or plastic materials (especially for medical devices)
• Material formulation or modification
• ESC, TCA, or similar testing methods
• Exposure to analytical chemistry techniques
• Experience working with biological materials or blood samples
• Background in tissue engineering or DNA-related work (nice-to-have)

Work Environment & Expectations

• 50%+ lab-based work (testing, characterization, experimentation)
• Remaining time focused on analysis, reporting, and innovation projects
• Fully onsite role (no remote option)
• No travel required
• Dynamic, fast-paced R&D environment
• Opportunity for long-term growth

Interview Process

• Initial screening with Hiring Manager
• Follow-up panel interview with project team (virtual via Teams)

Ideal Candidate Profile

• Early-career scientist with a strong materials/polymer background
• Curious, hands-on, and eager to learn
• Comfortable working independently in a lab setting
• Interested in medical device R&D and material innovation

At C&W Services, we live by the belief that Better Never Settles. We're dedicated to creating a positive impact globally, and we're looking for talented individuals to join our team.

C&W Services provides compelling benefits, including:

• Weekly Pay
• Comprehensive Benefits that start on your first day
• Training, Development, and Advancement Opportunities
• A Clean and Cutting-Edge Facility
• A Safety-First Culture

About the Role

As a Facilities Maintenance Technician, you’ll perform maintenance and repair of mechanical, electrical, and other building systems in accordance with standard operating procedures, manufacturer specifications, and safety policies. While this role does not include direct supervisory responsibilities, you may provide mentorship and training to entry-level technicians.

You’ll support multiple industrial facilities within the account, performing both preventative and reactive maintenance to keep operations running safely and efficiently.

Key Responsibilities

• Maintenance: Perform routine and preventive maintenance on buildings and equipment, including HVAC, carpentry, plumbing, and electrical work.
• Execution: Complete work orders as assigned by supervisors, ensuring all requests are documented and finalized properly.
• Work Orders: Respond to, execute, and close out requests in the CMMS system, recording accurate time, work performed, and materials used for tracking and billing.
• Support: Provide general maintenance support across multiple facilities as needed.
• Safety: Follow all C&W Services safety procedures and maintain a safe, clean work environment.

Basic Qualifications

• High school diploma or equivalent.
• Minimum of one (1) year of relevant experience in facilities maintenance or a related field.
• General knowledge of tools, building maintenance procedures, and industrial facility equipment.
• Ability to perform repairs on basic electrical, plumbing, and mechanical systems.
• Strong written and mathematical skills.
• Valid driver’s license and reliable personal vehicle required. Travel between sites will be a requirement of the role.

Preferred Qualifications

• Experience or knowledge of HVAC and Building Management Systems (BMS).
• Experience or knowledge of plumbing systems.
• Experience or knowledge of Fire Life Safety (FLS) systems.
• Experience troubleshooting general building systems.

Physical Demands

• Ability to reach overhead, kneel, squat, climb steps/ladders, and lift up to 50 lbs.
• Must be able to move between departments and facilities throughout the workday.
• Regularly required to type and document work in a computerized maintenance system.
• Work may be performed in a warehouse or industrial setting with fluctuating temperatures.

Why C&W Services?

We’re a global company with over 400 offices in 60 countries. We're proud of our diverse family of employees and are committed to creating an inclusive workplace. Recognized by the Human Rights Foundation as a Best Place to Work for LGBTQI+ individuals, we continue to build a culture of inclusion and respect.

What’s Next?

Ready to take the next step in your career? Apply today and join a team that’s making a difference!

**THIS IS NOT A ROLE WITH FORCEBRANDS**

About the Role

A growing organization in the food and logistics space is seeking a Business Analyst to support the development and delivery of technology-driven solutions that enhance business operations. This role partners closely with cross-functional teams to gather requirements, improve processes, and support projects from design through implementation.

This position works alongside program management and business technology leadership to analyze core workflows, support system enhancements, ensure data accuracy, and drive adoption of new tools across the business.

Key Responsibilities

• Partner with stakeholders to understand business needs, challenges, and existing processes

• Translate requirements into functional specifications for development and implementation

• Maintain process documentation, workflows, and technical guides

• Support the design, testing, and rollout of technology solutions aligned with business goals

• Assist with EDI onboarding, data mapping, and system integrations

• Build and maintain dashboards and reports using Excel and BI tools

• Ensure data accuracy through validation, cleaning, and organization

• Develop training materials and support user adoption of new systems

• Provide post-implementation support and monitor solution performance

What They’re Looking For

• Strong organizational skills and attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Curious, proactive mindset with a willingness to learn new technologies

• Strong communication skills, both written and verbal

Qualifications

• Bachelor’s degree in Business, Computer Science, Data Analytics, or a related field

• 2+ years of relevant experience (internships included)

• Proficiency in Excel and familiarity with BI tools such as Power BI

• Experience with documentation tools and workflow mapping (flowcharts, swim lanes, etc.)

• Exposure to ERP systems and process improvement initiatives

• Familiarity with automation tools and emerging technologies such as AI is a plus

Additional Details

• Industry exposure to logistics, food, or technology is preferred

• Must be authorized to work in the U.S.

• Onsite role based in Northern New Jersey

General Purpose/Summary of Job:

The Display and Exhibits Coordinator will coordinate the full logistics of all congresses and exhibits programs which include but not limited to, reviewing requests for accuracy, securing approvals, managing registration, executing customer-specific agreements, payment processing, marketing materials management, and program reconciliation.

Primary Duties and Responsibilities:

• Database management - manage promotional educational programs within our proprietary events management platform
• Budget management - assisting customer representatives within their program planning budget to ensure they meet client business rules and guidelines
• Coordinate all life cycles of Congresses and Exhibits from start to finish
• Communicate daily with customer team and appropriate stakeholders
• Run daily metric reports to ensure all tasks within the C&E are executed within a timely fashion
• Coordinate with account stakeholders (via telephone and email) regarding their event status as well as required follow-ups for any missing information. Able to read, interpret, and execute legal contracts on behalf of stakeholders.
• Ensure payments are processed in an efficient and timely manner
• Adhere to performance metrics, standard operation processes and procedures, as well as compliance guidelines for the related customer
• Maintain current knowledge of appropriate regulations, e.g., OIG, PhRMA Code
• Adherence to various policies (i.e., confidentiality, sensitive communication, intellectual property)
• Effectively manage high volume of meetings while also responding to emails and phone calls

Competency Requirements:

• Strong interpersonal, verbal, and written skills both internally and externally with the ability to effectively engage with the customer
• Skilled in Customer Service, and the ability to solve problems while ensuring customer satisfaction is met
• Strong organizational skills with great attention to detail
• Familiar with health sciences and regulated environments
• Ability to work independently, with competent decision-making skills, and successfully manage multiple priorities in a fast-paced environment
• Strong working knowledge of Gmail and Microsoft Office Product Suite, and able to quickly learn to utilize similar tools and software as needed
• Positive attitude at all times and the ability to work with a team and maintain a “Whatever it Takes” attitude
• Ability to boost team morale
• Ability to take constructive feedback and adjust in order to progress forward
• Ability to take on additional ad hoc tasks as needed to support the team without complaint
• Ability to work flexible schedules and/or extended hours to meet clients’ business needs
• Ability to maintain productivity while performing repetitive planning tasks every day
• Basic Math and Spelling proficiency
• Ability to work and thrive in a team atmosphere

Education/Skills Experience Desired:

• A background in event planning is preferred, but not required
• B.S. or B.A. degree or equivalent experience
• 3+ years’ experience working at a pharmaceutical/biotech or third-party agency a plus
• Great for individuals with a Sales, Hospitality, or Customer Service background
• Must be a go getter and very personable at the same having patience with the process
• Possess strong analytical and problem-solving skills

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Purpose Statement

The Materials Group Leader is accountable for the suitable handling and processing of the entire supplies inventory in the warehouse during his shift. In addition to supervising and assigning tasks to workers and maintaining seamless functions in the warehouse.

Key Accountabilities and Outcomes

• Loading and unloading of freight and products
• Overseeing the handling of consignments and the supervising of the loading and unloading of the same.
• Maintaining an account of the entire supplies, raw and packaging materials inventory in the warehouse.
• Ensuring the proper labeling and tagging of goods and materials.
• Following all necessary documentation and legal procedures for inbound and outbound.
• Assigning work and functions to all warehouse workers and staff during his/her shift.
• Supervising the functions and working of the warehouse workers when the supervisor is absent.
• Adhering to the compliance of all legal, food safety, food quality and safety procedures of the company.
• Supervising proper shift allocations and ensuring efficiency of shift warehouse staff when supervisor is absent.
• Organizing and conducting necessary training activities for his/her shift staff and workers.
• Report to Supervisor any improper functioning of warehouse tools and equipment.
• Supervising the proper and smooth functioning of all activities.
• Assist in the shipping department when the Shipping Team Leader is absent.
• Supervise the deliveries on supplies to the lines according to SOP’s
• Overseeing the proper loading, unloading and handling of goods and materials.
• Validating the received materials and goods with the invoices to ascertain the precision of the goods delivered.
• Ensuring the completion of all paper work relating to the received and loading of goods.
• Ensuring the proper handling and stocking of goods, in compliance with warehousing and storage norms.
• Monitoring the warehouse records and inventory and filing reports of discrepancies in quantities and damages to the supervisor.
• Coordinate the transportation needs in Supervisor’s absence.
• Communicate with the Cold Storage facilities to coordinate inbound finished product loads when the supervisor is absent.
• Coordinating with suppliers regarding the shipments and delivery of orders.

Knowledge, Skills, and Experience

• HS degree or GED
• 3 years of experience in a food-processing, pharmaceutical or chemical manufacturing organization, preferably using computerized manufacturing equipment
• Demonstrated knowledge and application of qualifications in a pharmaceutical or food manufacturing environment
• Working knowledge of FDA regulations, Good Manufacturing Practices (GMPs), HACCP, food allergens and pest control
• Demonstrated knowledge of efficient and safe manufacturing operations to include product and associate safety, OSHA standards, product quality (success rates), cost control (minimizing downtime and waste, optimizing yield)
• Demonstrated ability to analyze and resolve problems
• Demonstrated mechanical and spatial aptitude, including the ability to disassemble and reassemble equipment
• Read, write and speak English
• Basic knowledge of SAP or similar software
• Good teamwork and leadership skills.
• Ability to effectively manage time and meet necessary targets.
• Knowledge and capacity to efficiently delegate work.
• Analytical and operational skills and the ability to adapt in a fast pace work setting.
• Proficiency with the MS Office (WORD & EXCEL)
• Previous experience using Syspro and/or riteSCAN is a plus.

COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

Annual Range/Hourly Rate

$22.00 - $24.00

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Associate Experience Network at if you need assistance completing this application or to otherwise participate in the application process.

Candidates will be disqualified if the following criteria are not met:

• Employment Type: No C2C (Corp-to-Corp) or C2H (Contract-to-Hire) arrangements. W2 contract only. No referral fees will be entertained.
• Work Authorization: US CITIZEN, GREENCARD ONLY, STEM OPT or OPT (with 1.5 years left)
• Onsite
• Local To Englewood Cliffs, NJ or at least 1 hour drive to Englewood Cliffs, NJ
• 1+ years of product management or relevant experience with one or more core product functions: conducting user research, collecting requirements, writing user stories, or delivering new capabilities to end users.
• 1+ year experience with membership or subscription services and DTC purchasing flows.

REQUIRED QUALIFICATIONS

• 1+ years of product management or relevant experience with one or more core product functions: conducting user research, collecting requirements, writing user stories, or delivering new capabilities to end users.

• 1+ year experience with membership or subscription services and DTC purchasing flows.

• Experience collaborating with and aligning cross-functional stakeholders.

• Clear communication skills in a variety of forums and styles (e.g. written, presentation)

• Excellent organization and prioritization skills

PREFERRED

• Familiarity with subscription lifecycle concepts (e.g. funnel optimization, renewal, cancellation, churn drivers)

• Exposure to agile product practices and iterative releases

• Experience contributing to reusable capabilities used by multiple teams or brands

• Experience coordinating with external vendors (e.g. ticketing, validation, release support)

Responsibilities:

POSITION OVERVIEW

The Associate Product Manager, Membership is responsible for specific user journeys in the membership flow (e.g. registration, subscription purchase, renewal, cancellation).

You’ll work cross-functionally with Marketing, Engineering, Design, Growth, and Customer Experience teams to optimize key lifecycle flows. You’ll partner with brand product teams to ship improvements quickly while building requirements and measurement designed to be reusable across brands.

JOB RESPONSIBILITIES

• Work cross-functionally to establish and optimize registration and subscription capabilities across brands

• Partner with engineering to ensure seamless integrations and user flows across our identity stack and product experiences

• Synthesize user needs, business goals, and data insights into clear product requirements

• Use experimentation, analytics, and qualitative feedback to inform decisions

• Write clear PRDs, user stories, and acceptance criteria

• Build and maintain a prioritized backlog of feature requests and enhancements

• Partner with vendors to advocate for bug fixes and feature improvements and ensure timely delivery

• Help define success metrics focused on conversion and churn reduction

• Communicate tradeoffs and progress to cross-functional stakeholders

Title: Director, Major Gifts (Fundraising for National Nonprofit)

Location: On Site in Ft. Lee, NJ (Non Virtual, Non-Hybrid, Non-Remote)

Competitive Pay, Excellent Employer Sponsored Benefits, Great Perks

**Thank you for applying to this role! Due to the high volume of applicants, TPA does not accept phone calls to inquire about opportunities nor in person applications/resumes/etc.

**We will not be accepting applications/candidate profiles or referrals submitted on behalf of Staffing and Temp Agencies for temp, contract, or direct hires for this role. TPA does not accept in person applications/resumes/etc. Please apply using our online system. Thank you! **

Amazing Opportunity for Professional, Polished, Hungry, Innovative, Strategic, Fundraising Professional looking to have an immediate impact in under-served communities across the country.

Must have demonstrated success the following:

Fundraising

Major Gifts

High Net Worth Individuals

Strategic Donor Partnerships

Moves Management

Donor Relations, Donor Engagement, Donor Retention

Experience and expertise closing on $500,000K+ in revenue annually, through major gifts. Understanding of New York City philanthropy and its fundraising community; high net worth individuals, excitement around attending in-person meetings in New York City and other areas.

-Commitment to Making a Difference in the lives of the Under-Served

-Pitches/Decks/Creative Proposals

-Excellent Communication and Leadership Skills

-Revenue Generation

-Securing 5-7 figure Cash Gifts

-Portfolio Management and Growth

-High Net Worth Individuals

-Customizable Cause Marketing

Looking for an innovative, creative, professional, seasoned and established metro NYC or Northern NJ based fundraiser with a verifiable and demonstrated record of success. The Director, Major Gifts is a pivotal role leading efforts to secure the resources that sustain and expand the organization's reach. Your mission will be to develop and execute a multi-year revenue strategy, growing our current annual revenue with a blend of traditional fundraising and innovative entrepreneurial opportunities. This position requires a strategic mind, a passion for relationship-building, and a deep commitment to equity in youth sports programming. From fostering relationships with major donors to orchestrating impactful events with your team, your work will directly fuel our ability to make a difference in families and communities nationwide.

• Create compelling funding opportunities and creative proposals aligning with the mission to drive revenue. Ensure that each proposal aligns with the priorities of donors and the organization while staying true to our mission.
• Identify potential prospects, develop annual and long-term fundraising strategies, and actively cultivate and steward funding relationships.
• Proficiently navigate funder meetings, acting as a fundraiser both independently and alongside leadership and other departments.
• Collaborate with the marketing and communications team to optimize corporate partnerships by implementing recognition and storytelling strategies.
• Cultivate an organizational culture that recognizes and values the importance and impact of corporate philanthropy.

You will have:

• Understanding of and lived experience in New York City and with its fundraising community; excitement around attending in-person meetings in New York City and other area
• Demonstrated history of success in leading $500K+ dollar fundraising initiatives, including securing donations from individuals, high net worth individuals, corporations, or business partners.
• Minimum of 7 years of experience in progressively responsible development leadership positions, with demonstrated success in multiple aspects of fundraising including individual and corporate giving.
• At least 7 years of professional experience in relationship management, fundraising, and/or revenue generation; experience in either the private or nonprofit sector is valued, with cross-sector experience ideal.
• Successful history of cultivating, soliciting, and stewarding new donors through a moves management process including personally making the ask.
• Proven track record in leadership and strategy development.
• Ability to build strong relationships with diverse stakeholders, including major donors, boards, business partners, and colleagues.
• An inclusive leadership style, committed to fostering a culture where every team member feels valued and driven to contribute to our collective success.
• Particular strength in prospect research and leveraging relationships, special events, and software programs to develop a substantial donor prospect pipeline.
• Proven ability to build strong and effective relationships with a wide range of stakeholders in the community, at corporations, and within the organization.
• Understanding of and lived experience in New York City and with its fundraising community; excitement around attending in-person meetings in New York City and other area

Bachelor’s Degree

Minimum of 7-10 years fundraising experience.

Experience and expertise closing on $500K+ in annual revenue, through major gifts, individual giving, corporate sponsorships, annual fundraising campaigns.

Ability to close virtual and face-to-face sales and sponsorships.

Ability to think strategically and critically with proven ability to manage multiple projects with varying priorities at one time.

Demonstrated professional and mature communications and interactions with staff, volunteers, sponsors, donors, and others to engage them toward the achievement of revenue goals.

Excellent written and oral communication and follow-up skills.

Effective presentation and engagement skills to cultivate a wide range of donors including.

Looking for qualified candidates for a client who possess the following skills for their full time and Onsite Business Process Analyst position:

• 2+ years hands on manufacturing experience / ERP experience
• Proficiency with SAP (and/or other systems)
• Familiarity around Pricing, labor standards, routing, shop-floor cost control

Title: HR Generalist

Salary: $60k-70k

Benefits: Medical, Dental, Vision benefits, 401K Retirement Plan, Paid time off, paid Holidays, and High Performance Culture

Work Schedule: M-F 8:30am – 5:30pm

Location: Hackensack, NJ General Area

Position Type: Direct Hire or Temp to Permanent

Company Overview: Rapidly growing and one of the fastest-growing neighborhood bakery cafés in the world is in search of an HR Generalist with a strong focus on recruitment. This role is heavily focused on high-volume recruiting within the fast-casual industry, partnering closely with restaurant leadership to manage full-cycle hiring while delivering a positive, efficient candidate experience. In addition, this position supports day-to-day HR administrative functions to ensure smooth, compliant, and effective human resources operations.

Responsibilities:

• Manage full-cycle recruiting for support office exempt roles, including positions within multiple departments, Operations, Development, Marketing, and Manufacturing
• Partner closely with Hiring Managers, and leadership team to understand staffing needs and hiring priorities.
• Actively source candidates through various channels and build talent pipelines to support growing teams and ongoing hiring needs.
• Screen candidates, conduct initial interviews, and coordinate interview scheduling with hiring managers.
• Guide candidates through the hiring process, ensuring timely communication and a positive candidate experience.
• Extend verbal and written job offers and support pre-employment onboarding steps.
• Monitor hiring progress and follow up with candidates and managers to ensure timely completion of onboarding tasks.
• Maintain applicant tracking system and ensure accurate documentation and completion.

Compliance & HR Administration

• Ensure recruiting and hiring practices align with company policies and applicable labor laws.
• Support HR initiatives such as audits, reporting, and process improvements related to recruiting. Report on hiring metrics, such as speed reports including time to fill and time to hire.
• Assist with inquiries related to hiring, onboarding, and basic HR questions.
• Collaborate on staffing strategies, workforce planning, and hiring best practices.

Qualifications:

• 1–3 years of experience in recruiting, HR, or talent acquisition (hospitality or retail preferred).
• Experience with high-volume hiring and fast-paced environments.
• Strong communication and organizational skills with excellent follow-up.
• Work with applicant tracking systems and HR platforms (Harri experience a plus).
• Ability to manage multiple openings at once while maintaining attention to detail.
• A proactive, team-oriented mindset with a passion for connecting people to roles where they can succeed.

BPO Manager

ProDirect Laboratory

PRODIRECT Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers.

Let's redefine excellence, together.

Job description

Position Highlights:

We are rapidly expanding our US team and are seeking a successful, enthusiastic, and self-motivated BPO Manager. Are you passionate about speaking with medical professionals, and building consultative relationships? As a key player in our Customer Success department, you'll have the opportunity to showcase your talent for driving business and providing world class service to our growing base of customer/house accounts.

We are looking for a manager who will set the overall vision and strategic plan for the Customer Success organization, focusing on driving product adoption, generating positive customer experiences, and driving growth through renewals and net retention improvements. You will manage, train and develop a team who will provide exceptional customer service to our ProDirect house and field managed accounts.

About us:

Mission Statement: To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence.

Office Based:

ProDirect Dental Laboratory

102 Chubb Avenue, Suite 102

Lyndhurst, NJ 07035

Key Responsibilities:

· Build and lead a world-class team:

o Manage, recruit and develop a high performing customer focused

o team

o Drive practices to track performance of teams and individuals

· Work cross-functionally with sales, marketing, customer service and operations teams in order to solve issues related to customer satisfaction

· Serve as a trusted advisor for customers, supporting a Customer Success Team to develop strong relationships and a deep understanding of customer needs to deliver an ongoing best-in-class customer experience

· Create and implements sales strategies to help the team achieve their sales goals.

· Set targets and objectives for the team and ensure team members meet individual and group goals.

· Track and analyses sales metrics to identify trends, patterns and opportunities for improvement.

· Provides coaching and training to sales team members to improve their sales skills and performance.

· Assist recruiting and hiring sales personnel whose skills match the company's goals.

· Works with customers to build and maintain strong relationships.

· Work closely with other departments, such as marketing and customer service, to improve the overall sales process and customer experience.

· Conduct market research to identify new business opportunities and potential customers.

· Identifies and pursues potential sales leads to expand the customer base.

· Develops pricing strategies that are competitive and profitable for the company.

· Manage the sales pipeline to ensure their team follows up on leads effectively and efficiently.

· Creates sales reports that provide insight into the team's performance and progress.

· Provides support to customers who have questions or concerns.

· Evaluates the sales team's performance and provides feedback on how to improve.

· Help promote a positive team culture that encourages collaboration, growth and success.

· Advocate for strategic customer needs and feedback

· Implement and coordinate marketing programs

· Identifying opportunities for upselling and cross-selling

Qualifications:

• 5+ years of demonstrated progressive experience leading customer success managers or account management.
• Proven experience leading teams and leveraging customer success best practices
• Proven ability to develop strategies, translate them into initiatives and track successful delivery
• Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate customer success teams.
• Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning.

· Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity.

· Able to collaborate across the organization and with external stakeholders.

· Holds strong operational skills that will drive organizational efficiencies and customer satisfaction.

· Willing and able to address escalated client issues with speed and urgency.

· Willingness to travel as needed.

· Excellent communication skills (phone and written)

· Ability to work in a team environment

· Self-motivated and driven, with the ability to thrive in a fast-paced sales environment.

· Effectively engage with professionals at all levels.

· Strong consultative relationship-building abilities

· A genuine passion for connecting with clients and understanding their unique needs.

• Bonus Points for Dental Customer Success/Lab Experience

Join our dynamic team and unleash your passion for managing, problem resolution, speaking with professionals, and developing meaningful relationships. Take the next step in your career and apply today!

Job Type: Full-time

Salary:

• $75,000 + Bonus opportunity

Benefits:

• 401(k) + 3% corporate match
• Dental/Health/Vision insurance
• Vacation and Holidays
• Referral program
• Career advancement opportunities

Work Location:

ProDirect Dental Laboratory

102 Chubb Avenue, Suite 102

Lyndhurst, NJ 07305

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer Service Management: 5 years (Required)
• Overseas Team: 3 years (Required)
• Training Staff: 5 years (Required)

Work Location: In person