Jobs in Chillum, MD
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This is a great opportunity for someone who excels in Tier III support and problem management and enjoys driving root-cause resolution and process improvements.
Job Description: Tier III Deputy will be responsible for day to day running of Tier III support operations, including responding to critical calls during business hours and bringing in appropriate technical staff for resolution.
Tier III Deputy will manage the ticket queue and auxiliary work efforts, including SOP creation and root cause analysis efforts, that can help lower the overall number of tickets received by the team.
Additionally, they will help make recommendations to development teams to better align their work with the needs of the customer base.
Leads problem analysis and resolution meetings to identify and prevent recurring incidents and develop a plan to implement the resolution as appropriate.
Oversees process improvement efforts and reports on the status of enhancements.
Responsible for the prevention of recurring incidents by determining root cause and driving implementation of corrective actions.
Leads the Problem Management process, training and advising users on process, and mentoring first-level associates.
Operates with appreciable latitude in developing methodology and presenting solutions to problems.
Delivers results of the problem investigation to stakeholders.
Monitors and supports incident management in production, development, and test environments.
Responsible for managing the life cycle of all problems and for the end-to-end management of problem investigations by facilitating root cause investigations and progressing the implementation of corrective and preventive measures.
Creates, maintains, and ensures compliance with problem management guidelines, procedures, policies, and end-to-end processes.
Creates, updates and maintains end-user documentation.
Works with other infrastructure teams to help with internal documentation and process enhancement ensuring that all groups are working at an optimum level in terms of major incident and problem management.
Develops and populates Knowledge Management Database with known troubleshooting procedures.
Develops Known Errors and "lessons learned" on all escalated incidents.
Identifies vulnerabilities and opportunities for improvement, as well as maintains metrics to help develop analysis that will drive improvement in all areas of program operations.
Serves as an escalation point between client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
Creates necessary dashboards/reports to show progress/performance metrics.
Creates, tracks, and documents incident tickets and records data in data management system.
Minimum Qualifications Bachelor’s Degree in Business/Information Systems or related field preferred or equivalent relevant experience.
ITIL Certification and/or Problem Management Certification preferred.
5-10 years industry experience in Incident Management and/or Problem Management Candidates must have a current secret security clearance Other Job Specific Skills An advanced understanding problem management best practices.
Expertise in supporting/working within an ITIL structured environment especially in problem management.
Demonstrates ability to manage multiple assignments and prioritize work in a timely manner.
Excellent technical writing skills.
Must be a team player who is comfortable communicating with team members, managers, and client/customer.
A self-starter who is capable of working independently and as a team on assigned tasks.
Extensive experience with fault and performance monitoring and reporting tools.
Must possess flexibility in a frequently changing environment.
Strong oral and written communication skills including the ability to translate technical issues/concepts into ways for non-technical staff to understand.
Strong analytical skills to lead the resolution process for complex problems requiring in-depth evaluation.
Proven ability to communicate complex technology solutions across to technical and non-technical audiences, as well as management and executive leadership.
Ability to use data mining, validation, and aggregation as well as testing and explaining results.
Highly skilled in the implementation, integration, testing, and support of distributed applications.
Demonstrated ability to quickly understand complex systems.
#cjpost Tier III Deputy will be responsible for day to day running of Tier III support operations, including responding to critical calls during business hours and bringing in appropriate technical staff for resolution.
Tier III Deputy will manage the ticket queue and auxiliary work efforts, including SOP creation and root cause analysis efforts, that can help lower the overall number of tickets received by the team.
Additionally, they will help make recommendations to development teams to better align their work with the needs of the customer base.
Leads problem analysis and resolution meetings to identify and prevent recurring incidents and develop a plan to implement the resolution as appropriate.
Oversees process improvement efforts and reports on the status of enhancements.
Responsible for the prevention of recurring incidents by determining root cause and driving implementation of corrective actions.
Leads the Problem Management process, training and advising users on process, and mentoring first-level associates.
Operates with appreciable latitude in developing methodology and presenting solutions to problems.
Delivers results of the problem investigation to stakeholders.
Monitors and supports incident management in production, development, and test environments.
Responsible for managing the life cycle of all problems and for the end-to-end management of problem investigations by facilitating root cause investigations and progressing the implementation of corrective and preventive measures.
Creates, maintains, and ensures compliance with problem management guidelines, procedures, policies, and end-to-end processes.
Creates, updates and maintains end-user documentation.
Works with other infrastructure teams to help with internal documentation and process enhancement ensuring that all groups are working at an optimum level in terms of major incident and problem management.
Develops and populates Knowledge Management Database with known troubleshooting procedures.
Develops Known Errors and "lessons learned" on all escalated incidents.
Identifies vulnerabilities and opportunities for improvement, as well as maintains metrics to help develop analysis that will drive improvement in all areas of program operations.
Serves as an escalation point between client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
Creates necessary dashboards/reports to show progress/performance metrics.
Creates, tracks, and documents incident tickets and records data in data management system.
Duration: 3 months+ (possible extension) Schedule: Night Shift – 7:00 PM to 7:00 AM Days: Friday, Saturday, Sunday The Payrate Information: Overall Weekly Pay Rate: $2,400.93 Hourly Pay Rate on W2: $28 Weekly Stipend: $1,392.93 Requirements: · Current ARRT certification required.
· Active District of Columbia State License required.
· Minimum 1 year of experience as a Radiology Technician.
Job Responsibilities: · Perform radiographic procedures using fixed and mobile imaging equipment in various hospital areas, including the Emergency Room and Main Diagnostic departments.
· Work under the supervision of the Radiology Manager, Supervisor, and Radiologist.
· Collaborate with radiologic technologists and hospital staff to ensure high-quality imaging and excellent patient care.
· Maintain safety standards and follow hospital imaging protocols.
Start your search today and take the first step toward your dream job! Click below to explore your options: Browse Allied Health Jobs
MedStar Health is looking for a Speech Language Pathologist to join our team at MedStar Washington Hospital Center!
As a Speech Language Pathologist, you will provide diagnosis and treatment for patients with speech-language and/or swallowing disorders resulting from neurogenic or surgical etiologies. Develops appropriate therapy modalities based on severity, determines the best methods, and a point at which therapy can be discontinued.
Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!
Primary Duties:
- Provides comprehensive diagnostic evaluations to patients with speech, language and/or swallowing disorders, including head-neck cancer patients.
- Establishes treatment goals and develops therapeutic programs. Makes determinations as to whether patient may continue eating orally, or if an alternate peripheral nutritional method is required. Provides esophageal voice training, tracheoesophageal voice training, and training in prosthetic devices. Conducts and interprets video fluorography. Conducts invasive tracheoesophageal puncture evaluations.
- Summarizes test results and prognostic evidence. Completes progress notes and related documentation in medical records and responds to referral source(s). Maintains statistical data as required by department. Determines appropriate period when therapy can be discontinued based on patient's performance and progress. Arranges for follow-up care as required.
- Performs hearing screening as required. Completes all required documentation for patient billing. Participates in interdepartmental rehabilitation team meetings, discharge rounds and family conferences. Presents speech-language in-services to nursing staff, Rehabilitation Department, and medical residents as assigned. Provides guidance to and may serve as a professional resource for graduate students completing a clinical practicum.
- Maintains current knowledge of trends and developments in the field by reading appropriate books, journals, and other literature, and by attending related seminars and conferences.
Qualifications:
- Master’s degree in Speech-Language Pathology.
- 1-2 years of progressively more responsible job-related experience.
- ASHA - American Speech Language Hearing Association.
- SP-L - Licensed Speech-Language Pathologist in the District of Columbia within 90 Days.
This position has a hiring range of : USD $60.00 - USD $60.00 /Hr.
GENERAL SUMMARY:
This position is responsible for performing general tasks for the Veterans Affairs and Rehabilitation Director, in support of their Commission, Committees and Division.
ESSENTIAL FUNCTIONS:
- Office Administration:
- Serve as receptionist
- Greet visitors and point them in the right direction, answer inquiries, and create a welcoming environment
- Screen phone calls, redirect calls, and take messages
- Receive deliveries; sort and distribute incoming mail
- Organize and schedule meetings and appointments
- Maintain calendars and invitations
- Maintain contact lists
- Coordinate on-site, virtual and other meetings/events
- Produce and distribute correspondence, such as memos, letters, emails, invoices, reports and other correspondence
- Prepare, dispatch and archive correspondence and meeting minutes
- Assist in the preparation of regularly scheduled reports
- Create and maintain filing systems, both electronic and physical
- Process citations and certificates
- Manage accounts and perform bookkeeping
- Order office supplies; create purchase requests
- Prepare the monthly credit card and travel expense reports
- Distribute payroll and payable checks
- Prepare and facilitate IT equipment and help desk requests
- Ensure operation of office equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Maintain office supplies inventory
- Determine inventory level; anticipate needs; place orders; and verify receipt of purchases
- Ship brochures/pamphlets
- Travel Arrangements:
- Coordinate airline, hotel and other required reservations
- Prepare travel requests
- Events (National Convention, Washington Conference, Spring/Fall Meetings):
- Prepare invitations, agenda, reports, etc., in connection with events
- Arrange logistics (transportation, on-site points of contact, schedule, etc.)
- Communicate with participants to coordinate details and gather required information
- Travel in support of the organization, as required
- Perform other duties as assigned.
REPORTING RELATIONSHIP (reports directly to): VA&R Director
MINIMUM SKILLS REQUIRED FOR ESSENTIAL FUNCTIONS:
Education/Technical Knowledge:
High school diploma or equivalent; college degree preferred
Additional Skills Needed:
- Proficient in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Teams, etc.)
- Knowledge of office management systems and procedures
- Excellent time management skills and ability to multi-task and prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational and planning skills
Experience:
3 years up to 5 years
Supervision of Others:
This position involves no responsibility of authority for the direction of others.
Our Opportunity
The project manager will be based in our Arlington, Virginia headquarters. In this role you will be part of the project management team for utility scale solar for our company’s projects, including.
coordination within the company, contractors, inspectors, consultants, local counties, and other agencies. Project manager will oversee projects from permitting phase to closeout and turnover to operations and maintenance team. Responsibilities include estimating, contracting, compiling, and staying within project budget, creating, and staying on schedule, and coordinating material.
procurement and delivery to ensure project is completely in an effective manner.
Principal Duties & Responsibilities
- Prepare and execute contractor agreements written to ensure compliance with project specifications, budget, and schedule.
- Conduct annual performance reviews of direct reports.
- Manage project cost accounting and project budgets to limit financial risk.
- Manage drawing takeoffs, estimating and subcontractor agreements.
- Coordinates all aspects of the project work including equipment, materials, subcontractors, and vendors toward successful implementation of the project.
- Works with all project stakeholders, both internal and external to develop and maintain the project schedule.
- Maintains professional level of communication with subcontractors, equipment and material vendors, owners, inspectors, etc.
- Contribute/manage efforts to problem solve for drawing conflicts and coordination with project consultants, site managers, etc.
- Manage closeout effort of the projects including commissioning, training, warranties and operation and maintenance manuals for turn over to O&M dept.
Desired Knowledge, Skills, Abilities & Experience
We are looking for someone with a combination of the following knowledge, skills, abilities, and experience. If you meet at least 70% of the items below, we want to talk to you!
- 4+ years track record of expertise in project management, preferably in Utility-scale renewables in Virginia/East Coast. Those with experience at general contractor will be considered.
- Project and/or case management skills, including managing and prioritizing multiple projects and deadlines.
- High level knowledge of solar renewable energy construction process.
- Intermediate to expert skills in Microsoft Office.
- Manage construction activities, contracts, and finances to deliver projects on time and within budget.
- Proficient with Microsoft Project, P6 or similar scheduling software to create and manage critical path project schedule.
- Manage project budget, RFI, and change order management.
- Strong proficiency in Microsoft Office Suite.
- Proficient with contractor outreach and project estimation.
- Manage project RFIs, manage project submittals, and deliver project updates in organized manner.
- Coordinate project scheduling, material procurement, inspections, contractor mobilizations, etc. with construction super intendents/site managers.
- Manage and develop direct reports if necessary.
- Strong technical understanding of drawings and specifications such that one can add value to troubleshooting/problem solving communication with contractors and superintendents.
- Independent thinker able to thrive in a fast paced, dynamic environment.
- Proven ability to produce error free work under deadline.
- Team player with strong initiative, intrinsically motivated, works autonomously.
- Excellent verbal and written communication skills, including public speaking, negotiating and customer service.
- Ability to build effective relationships with internal and external stakeholders, including local communities and public officials.
- Bachelor’s degree in a related or construction management field preferred; equivalent combination of education and experience may be accepted.
COMPANY OVERVIEW - Associated Builders and Contractors is a national construction industry trade association established in 1950 with 67 chapters and more than 23,000 members. Founded on the merit shop philosophy, ABC helps members offer a robust employee value proposition, develop people, win work and deliver that work safely, ethically and profitably for the betterment of the communities in which ABC and its members work. Visit us at .
JOB OVERVIEW - Reporting to the Senior Director of State and Local Affairs, the Manager of State and Local Affairs will lead ABC National’s engagement with state and local governments and coordinate across the broader government affairs team. This role requires a strong understanding of the association’s policy priorities, the legislative process, and the ability to build and maintain productive relationships with lawmakers, association partners, and industry stakeholders across the country.
DESCRIPTION OF DUTIES
- Carries out ABC National’s state and local government affairs program under the supervision of ABC National’s Senior Director, State and Local Affairs and Vice President, Government Affairs.
- Promotes the merit shop agenda to state and local political organizations, private construction owners/users/contractors and state and local lawmakers via educational outreach and direct lobbying.
- Manages and works with contract lobbyists assisting ABC chapters at state and local level.
- Engages in state political groups in which staff has membership and access alongside other members of the ABC National Government Affairs team, developing relationships with state elected officials and other industry stakeholders to promote ABC’s mission and augment chapter and ABC National policy and political advocacy efforts.
- Identifies and monitors key legislation and alerts ABC National and ABC chapter staff about legislative, regulatory and political developments in a timely manner.
- Produces ABC National state and local government affairs publications.
- Addresses state and local government needs and requests from ABC members and chapter staff related to core ABC issues.
- Partners with National and ABC chapter staff on efforts to eliminate project labor agreements and other discriminatory requirements on federal, state and local projects.
- Assists chapters and ABC National staff with advocacy campaigns and other long-term initiatives alongside ABC chapters and membership around core ABC issues.
- Monitors the development and upkeep of key ABC National resources, including a blog and several publications.
- Guides ABC chapters in developing outreach materials, including creating and managing grassroots advocacy campaigns.
- Monitors government proposals and media for stories related to core ABC issues, engages in social media, relays intelligence and suggests strategy to appropriate stakeholders.
- Ensures ABC stakeholders have necessary resources and expertise to address core ABC issues.
- Contributes to fundraising efforts for ABC National’s PAC and Free Enterprise Alliance advocacy activities.
- Stays informed about federal legislation and regulations that will impact state and local governments, members and chapters.
Specialized Skills:
- Demonstrated working knowledge of legislative process at the state and local levels.
- Ability to research and analyze issues related to governmental actions and policy proposals.
- Public speaking before industry and association stakeholders and lawmakers.
- This position is based in Washington, D.C. and requires a moderate amount of travel to ABC National and chapter conferences, industry events, state legislative conferences and state legislatures.
Qualifications and Experience
- Bachelor’s degree from an accredited college or university, or an equivalent combination of education and relevant professional experience.
- At least three (3) years of demonstrated success in a Congressional or state legislative office, a legislative monitoring/consulting firm, a public policy advocacy organization, or a government/Congressional affairs office.
- Ability to travel up to 30% of the time, including local and out-of-state travel, by ground or air as needed.
- Experience working with a trade or professional association is preferred.
POSITION EXPECTATIONS
At ABC, we believe great work starts with great people. To help us achieve our strategic priorities, we seek energetic, positive, and team-driven individuals who bring the following strengths:
- Organized and Self-Motivated: Strong organizational skills with the ability to manage multiple priorities and deliver high-quality work under tight deadlines. Self-starter who takes ownership with a continuous improvement mindset
- Effective Communicator: Excellent written and verbal communication skills, with the ability to tailor messaging across diverse audiences. Trusted communicator who earns respect at all levels
- Collaborative and Professional: Team player with a positive attitude, strong interpersonal skills, and a commitment to fostering a supportive and inclusive workplace culture
- Strategic and Solutions-Oriented: Capable of developing and executing strategic goals, with awareness of organizational dynamics and a resourceful approach to problem-solving
- Technically Proficient: Skilled in Microsoft Office tools, including Outlook, Word, Excel, Teams, and PowerPoint; leverages tools effectively for efficiency
- High Ethical Standards: Demonstrates professionalism, integrity, and the highest level of personal and ethical conduct.
IMPORTANT EMPLOYMENT INFORMATION
Nondiscrimination: ABC is committed to fostering a respectful, professional workplace and making employment decisions based on merit, qualifications, and business needs. We are proud to be an equal opportunity employer and do not discriminate on the basis of any characteristic protected by law. Our goal is to recruit, develop, and retain high-performing talent from a broad and competitive candidate pool.
Employment Accommodations: ABC is committed to complying with all applicable laws ensuring equal employment opportunities for individuals with disabilities. It is the Association’s policy not to discriminate against a qualified employee or applicant with regard to any terms or conditions of employment because of such individual's disability or perceived disability, so long as the employee can perform the essential functions of the job, with or without reasonable accommodation. ABC provides reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability, who is an applicant or an employee, unless undue hardship and/or a direct threat to the health and/or safety of the individual or others would result.
Physical Demands: While performing the duties of this position, the employee must be able to:
- Move throughout the office or other work locations, including prolonged periods of sitting, standing, and walking.
- Hear and understand verbal communication at normal speaking levels, with or without assistance, and communicate clearly in person and over the phone.
- Use hands and fingers to operate a computer, handle documents, and control tools or office equipment.
- Occasionally stand, walk, reach with arms and hands, climb, balance, stoop, kneel, crouch, or crawl as required by the task or location.
- Visually read and interpret information on computer screens, printed documents, and visual aids both near and far, including distinguishing colors when necessary.
- Safely navigate construction sites or event locations, which may involve walking on uneven terrain, climbing stairs or ladders, exposure to outdoor weather conditions, and standing for extended periods.
- Wear required personal protective equipment (PPE), such as hard hats, safety vests, eye protection, or other safety gear, as appropriate to the site or activity.
Work Environment: This role is primarily performed in a standard office setting with minimal noise and typical working conditions.
- Depending on job responsibilities, work may also be conducted at off-site locations such as construction sites, industry events, or partner facilities. These environments may involve variable weather, uneven terrain, or other safety considerations.
- ABC supports flexible work schedules to accommodate various lifestyles and promote a healthy work-life balance. With manager approval, a hybrid remote work arrangement may be available, with the ABC office as the primary work location.
- Employee health and safety are top priorities. All applicable health, safety, and site-specific protocols must be followed—whether working in the office, remotely, or at off-site locations.
Job Overview
SUMMARY: We are currently seeking a Restaurant Managers to join our team. This is an excellent career growth opportunity for a food service professional with 2+ years of management experience and a desire to learn, grow, and lead others. As a manager, you will be responsible for leading and driving the daily operations. In addition, you will oversee the dining room operations to ensure a positive guest experience and be responsible for leading our Team Members.
JOB REQUIREMENTS:
- 2+ years of Restaurant Management experience in a high-volume and fast paced environment
- Broad understanding of hospitality, human resource, financial, marketing, and branding and aspects of the business
- Must be able to work independently, under pressure and use sound business judgment
- Problem solving, reasoning, motivation, and organizational abilities
- Open, flexible availability
RESPONSIBILITIES:
- Oversee food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
- Ensures customer satisfaction with all aspects of the restaurant and dining experience.
- Maintain the physical environment of the restaurant ensuring it is clean and sanitary both inside and out.
- Handle customer complaints, resolving issues in a diplomatic and courteous manner.
- Hiring, managing and directing associates to achieve financial goals and ensuring the delivery of exceptional guest experiences.
- Train, lead and develop our team to achieve excellence in guest experience and hospitality
- Manage all functions of our daily checklist and shift operations
- Drive excellence and standards with inventory, quality and safety
- Facility and equipment support and supervision
SKILLS:
- Strong leadership, motivational and people skills
- Ability to speak English fluently and Korean or Spanish preferably
- Ability to handle multiple tasks at once
- Strong planning and organizational skills to run a streamlined operation problem-solving ability to resolve issues as they arise
Employment Type: Full time Shift: Rotating Shift Description: General Summary: The Physician Assistant II will work in a team structure to provide the following: 1.
Perform the duties of the surgical PA2.
Provide surgical assistance in the operating room as assigned by the PA Coordinator/designee.
Perform daily post-operative rounds and follow-up with the attending surgeon.
You?re more valuable than ever ? And that?s just how we?ll make you feel.
Join Our UPMC?GoHealth Team! Sign-On Bonus of up to $15000! We are seeking experienced Physician Assistants and Nurse Practitioners to join UPMC-GoHealth Urgent Care in the greater Pittsburgh area, and locations across Pennsylvania and West Virginia .
At GoHealth Urgent Care , we go above and beyond for our patients, communities, and team members to ensure effortless, personal, and connected experiences.
Take the next step in your career as an Emergency Medicine Nurse Practitioner in Moses Lake, WA We believe in bringing ???better??? to our local community in Moses Lake???better care, better collaboration, and a deep commitment to the people we serve.
If you???re looking for a role that supports your professional growth and your connection to a vibrant community, we???d love to talk.