Jobs in Chevy Chase Section Five Maryland
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Position Summary:
Partners with the JHM VP of Safety and Quality to support the health system goals of eliminating preventable harm, continuously improving patient outcomes and patient/family experience, reducing waste/cost in healthcare delivery and achieving health equity. Supports external reporting to achieve national leader performance and minimize financial risk in pay for performance programs. Works collaboratively with entity and health system leaders, clinical departments, service lines and external experts to improve patient outcomes and ensure the highest performance.
Role Accountabilities Include:
- In collaboration with the JHHS VP of Safety and Quality, system and entity leaders, recommends strategic objectives for improving quality processes and outcomes, safety, equity and value that align with the national leader strategy and JHM strategic plan.
- Develops comprehensive strategic and tactical plans to achieve JHM, JHHS and Armstrong Institute goals and priorities.
- Partners to ensure a reliable, timely and streamlined safety and quality reporting system to provide clinical and administrative leadership with the information necessary to monitor performance.
- Partners to establish appropriate indicators, ensure that they are monitored, and assess for continuous improvement.
- Supports entity leaders to ensure that all external regulatory requirements are met or exceeded.
- Serves as liaison for quality and safety performance and initiatives with federal/state regulatory agencies, clinicians, leadership and external experts.
- Identifies, leads and supports interdisciplinary efforts in clinical transformation to eliminate preventable harm, improve patient outcomes and experience, reduce waste and ensure equity across the continuum of care.
- Initiatives, oversees and integrates comprehensive safety and quality programs.
- Establishes strong linkages with key stakeholders for patient safety and quality across the health system.
Qualifications:
- Master’s degree in healthcare, business administration or related field.
- 5 years of management experience.
- 10 years of relevant healthcare experience.
- Experience leading patient safety and quality.
- Knowledge and experience in healthcare delivery, patient safety, healthcare quality, performance improvement, healthcare regulation, pay for performance, and public reporting.
- Demonstrated ability to lead to impact patient safety and quality outcomes.
- Experience in a health system leadership role preferred
- Employees who are clinical are required to have a license in the State of Maryland as a Registered Nurse (RN), Pharmacist, a Medical Doctor (MD), a Doctor of Osteopathy (DO), or a Physician Assistant (PA), for example.
- National certification in patient safety and/or healthcare quality
About the Company:
Celltrion USA is Celltrion’s U.S. subsidiary established in 2018. Headquartered in New Jersey, Celltrion USA is committed to expanding access to biologics to improve care for U.S. patients. Celltrion USA will continue to leverage Celltrion’s unique heritage in biotechnology, supply chain excellence, and best-in-class sales capabilities to improve access to high-quality biopharmaceuticals for U.S. patients. Celltrion Healthcare, which suggested a new growth model in the Korean biopharmaceutical industry through biosimilars, is now advancing to new challenges to become a global pharmaceutical provider. Just as it has overcome many obstacles in the past, Celltrion Healthcare will successfully pave the path for global direct selling, which has never been achieved yet by Korean biopharmaceutical companies. As it continues to surpass its current success, Celltrion Healthcare will take a leap forward to become a leading global biopharmaceutical company.
Celltrion Healthcare provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world.
POSITION SUMMARY
The Key Account Director (KAD) Sales - Oncology is responsible for the strategic engagement with Integrated Delivery Systems (IDNs), health systems, large group practices and high-volume HCPs to drive the launching, adoption and selling of the assigned portfolio of Celltrion USA, Inc. (“Company). This role is pivotal in executing market access strategies, fostering provider relationships, and ensuring successful product launches within the assigned territory. Other responsibility includes analysis of sales data to identify opportunities for business growth in assigned territory.
Territorial assignment is Washington, DC/Virginia Area.
KEY ROLES AND RESPONSIBILITIES
Strategic Planning and Execution- Deliverplans and achieve sales goals on budget.
- Develop and implement comprehensive business plans tailored to key accounts and align with national objectives/local market dynamics.
- Identify and prioritize opportunities within IDNs and large health systems to maximize biosimilar uptake.
- Identify opportunities and strategies to improve the positioning of Celltrion USA products at a local level.
Stakeholder Engagement
- Establish and maintain relationships with key decision-makers, including formulary committees, pharmacy directors and clinical leaders.
- Collaborate with cross-functional teams (e.g. Medical Affairs, Market Access, Marketing) to deliver cohesive value propositions.
Collaborate with Market Access & Contracting
- With Market Access, engage in negotiations and manage contracts within key accounts to ensure favorable terms that support adoption
- Monitor and address reimbursement challenges working closely with internal teams
- Engage HCPs in dialogue about approved indications, product efficacy/safety profiles, and treatment protocols to support on-label prescribing for appropriate patients.
Data Analysis and Reporting
- Analyze trends, competitive landscape and account performance
- Provide regular reports on key account metrics
- Collaborate with field salesforce as needed for pull-through
WORK EXPERIENCE
- Minimum of 10 years of experience in Pharma-Commercial, pre-launch launch, and post-launch of products.
QUALIFICATIONS
- Extensive knowledge and experience in biologics, biosimilars, and the full life cycle of product launch and post-launch.
- Solid business acumen, including the ability to access and interpret company provided territory data to incorporate into call planning and execution.
- Both a team player and individual contributor.
- Demonstrated excellent interpersonal, written, verbal, and visual communication and presentation skills.
- Ability to handle multiple tasks and prioritize accordingly by directing the team effectively.
- Ability to travel 50% of the time
EDUCATION
- Bachelor’s Degree required in business or related field; advanced degrees, MBA, MS in business or related field is a plus.
CORE COMPETENCIES
- Communication - clear, concise, and ability to motivate; ability to articulate about the company and products
- Knowledge - understanding of product portfolio
- Collaboration - ability to communicate across functions and at all levels in the organization
- Compliance – understands industry regulations to maintain compliance
- Nimbleness – an ability to be adaptive and responsive to changing conditions in order to seize opportunities and overcome challenges.
Celltrion USA is an equal opportunity employer. It is our policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.
#LI-DD
Rockville, MD | Hybrid | Full-Time | $135,000 – $155,000
Who We Are
The Center for Innovative GYN Care (CIGC), Innovations Surgery Center (ISC), and Visionary ASC are a physician-led surgical platform with more than 15,000 minimally invasive gynecologic procedures performed since 2013 — and one of the very few freestanding ASC platforms in the U.S. offering robotic GYN surgery outside the hospital setting. We operate independently — no hospital system, no private equity. We are expanding regionally and nationally through our NGynS physician network and additional robotic ASC platforms in Maryland and New Jersey.
The Role
We are seeking a Director of Physician Practice Operations to own the day-to-day management and performance of our physician practices. This is a hands-on leadership role with direct access to physician ownership and real operational authority across staffing, finance, compliance, and revenue cycle. This is not a hospital administrator role. You will manage a lean, high-performing specialty practice environment where execution and accountability drive results.
This Role Is NOT For You If:
• Your background is limited to hospital or health system administration
• You have not managed RCM, compliance, and staff functions simultaneously
• You are currently running a consulting practice or holding concurrent roles
What You'll Own
• Day-to-day physician practice operations across multiple sites
• Revenue cycle performance — billing accuracy, collections, payer compliance
• Budget management and financial reporting to physician leadership
• Staff hiring, training, performance management, and retention
• Provider credentialing, payer enrollment, and regulatory compliance (HIPAA, OSHA)
• Physician onboarding and integration as the platform scales
• Cross-functional coordination with Marketing, Legal, Accounting, and Growth
What You Bring
• 5+ years managing a multi-physician specialty or surgical practice
• Proven track record in revenue cycle, budgeting, and compliance oversight
• Strong analytical skills — you run on data and KPIs
• Experience working directly with physicians and clinical leadership
• Proficiency with EMR/practice management systems
• Bachelor’s required; Master’s in Healthcare Administration or Business preferred
• Located in or willing to relocate to the Washington DC / Maryland region
Compensation & Benefits
• Base salary: $135,000 – $155,000
• Performance bonus tied to financial and operational KPIs
• Comprehensive medical, dental, vision, 401(k), and PTO
Why This Role
Direct access to physician ownership. Real operational authority. A platform that is growing — and where your performance is visible and rewarded. If you’ve built your career managing high-performing specialty practices and want to own operations at a genuinely innovative surgical platform, this is the role.
To Apply: Submit your resume via LinkedIn. Confidential inquiries welcome.
Provides evaluation and physical therapy treatment in accordance with agency standards the laws and regulations governing the provision of physical therapy services in the state of Maryland District of Columbia or Virginia and other regulatory requirements.
Primary Duties and Responsibilities
Analyzes and documents patients and family's response to interventions. Evaluates measurable progress toward goals and revise the plan of care. Identifies and modifies underlying factors that impede progress toward goals. Makes recommendations for updates in plan of care using knowledge of interventions and resources.Establishes and documents teaching plan for patients/families based on patients' level of knowledge diagnosis prescribed treatment and available resources. Communicates (verbal written demonstration) respectfully with patients/families supervisor peers and other health team members. Establishes visit schedule and informs patient/family and team supervisor.Contributes to the achievement of established goals and objectives and adheres to department policies procedures quality standards and safety standards. Completes annual Code of Conduct Compliance and other mandatory training.Implements an effective physical therapy treatment plan in conjunction with the patient their family/caregiver the patient's physician and other members of the health care team and modifying treatment plan as needed.Evaluation includes interview observation palpation specialized assessments including but not limited to goniometry muscle strength testing and sensory testing. Such assessments require use of tools (e.g. goniometer sphygmomanometer stethoscope) and the possession of sight and hearing senses or the use of prosthetics that will enable these senses to function adequately.Independently implements and documents plan of care for patients with a routine to complex problems to facilitate continuity of care. Documented interventions are related to planning of care. Interventions reflect the standard of care for patient condition/diagnosis. Interventions include utilizing agency and community resources. Performs therapy interventions consistent with home care protocols. Interventions reflect knowledge of standard home care supplies and equipment used inpatient care.Independently organizes patient assignments for completion of tasks within acceptable time frames. Seeks assistance from PT III Rehab Care Manager or supervisor regarding complex patient problems. Maintains necessary clinical records collects data and prepares reports on activities. Submits completed admission records within 48 hours and daily records within 24 hours with a Ninety-five percent accuracy on technical audit. Recertification completed prior to recert date. Maintains caseload mix and productivity for acuity level of patients.Initiates and participates in regularly scheduled case conferences; includes all disciplines. Includes patient and family in mutual goal setting and care plan revision.Maintains effective working relationships with other departments and participates in multidisciplinary quality and service improvement teams. Participates in meetings and on committees and represents the department and agency in community outreach efforts. Enhances growth and development and enriches personal knowledge and skill through participation in educational programs and affiliations.Performs history and assessment related to episode of patient illness to determine the patient's habilitation/rehabilitation needs. Recommends adaptive equipment and/or home modifications to maximize the patient's functional abilities and safety. Identifies primary patient problems from assessment. Identifies discharge planning needs including referrals to appropriate community resources. Interprets abnormal clinical data to anticipate problems associated with changing patient status.Performs procedures and modalities including but not limited to therapeutic exercise functional mobility training gait training heat/cold application and ultrasound. Minimal Qualifications
Education
- Bachelor's degree in Physical Therapy from an accredited school required
- 1-2 years Clinical experience required
- PT - Physical Therapist License to practice Physical Therapy in the District of Columbia Maryland or Virginia or any combination based on work location(s) Upon Hire required and
- DL - Valid State Driver's License in good standing with a dependable vehicle for transportation Upon Hire required
- CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and
- Additional unit/specialty certifications may vary by department or business unit.
- Good clinical skills.
- Organizational skills.
- Excellent verbal and written communication skills.
- Knowledge of home equipment home care reimbursement and regulations governing PTAs.
- Verbal and written communication skills.
- Basic computer skills preferred.
- Smart Phone experience.
Join Our Exceptional Team at George Washington University Hospital
Since opening its doors in 2002, George Washington University Hospital has been at the forefront of medical innovation, providing cutting-edge care in a state-of-the-art facility. As a 395-bed tertiary care, academic medical center located in the heart of downtown Washington, DC, our hospital is renowned for its Level I Trauma Center and Level III NICU. We offer unparalleled expertise in cardiac, cancer, neurosciences, women’s health, and advanced surgical procedures, including robotic and minimally invasive techniques. Operated by Universal Health Services, Inc. (UHS), one of the nation’s leading healthcare providers, we are committed to excellence in patient care and organizational growth.
GWUH offers comprehensive benefits such as:
- Challenging and rewarding work environment
- Competitive Compensation
- Career development opportunities across UHS and our 300+ locations!
- Excellent Medical, Dental, Vision, and Prescription Drug Plan
- Generous Paid Time Off
- 401(K) with company match and discounted stock plan
- Tuition Reimbursement
- SoFi Student Loan Refinancing Program
- Employee Assistance Program
- Career development opportunities within UHS and its Subsidiaries
- More information is available on our Benefits Guest Website:
Job Duties and Responsibilities:
- Fulfill operating room circulator role during cardiac surgical procedures: Utilize expertise in open-heart surgery to assist the surgical team by managing surgical instruments, supplies, and equipment, and anticipating the needs of the surgeon and surgical team.
- Ensure patient safety: Maintain strict adherence to sterile techniques and infection control protocols, consistently monitor patient vital signs and responses to treatment, and intervene promptly in case of any complications or emergencies.
- Collaborate with interdisciplinary team: Communicate effectively with surgeons, anesthesiologists, surgical technicians, and other members of the surgical team to ensure seamless coordination and optimal patient outcomes.
- Coordinate with Intensive Care Unit (ICU) team: Collaborate closely with ICU nurses and physicians to facilitate the smooth transition of patients from the operating room to the ICU following cardiac surgery. Provide thorough handoff communication to ensure continuity of care and optimal patient outcomes.
- Provide support and assistance: Assist with patient positioning, draping, and preparation for surgery, as well as with wound closure and post-operative procedures as needed.
- Maintain accurate documentation: Record all pertinent information related to patient care, surgical procedures, and medication administration accurately and in a timely manner.
- Participate in quality improvement initiatives: Contribute to ongoing efforts to enhance patient safety, quality of care, and operational efficiency within the cardiac surgery department.
Qualifications
Qualifications:
- Valid RN license in the state of practice.
- Bachelor's degree in Nursing (BSN) preferred.
- Minimum of 2 years of experience circulating in open-heart surgery.
- Current Basic Life Support (BLS) and strongly preferred Advanced Cardiovascular Life Support (ACLS) certifications.
- Strong clinical assessment and critical thinking skills.
- Excellent communication and interpersonal skills.
- Ability to remain calm and focused during high-pressure situations.
- Commitment to upholding the highest standards of patient care and safety.
Pay Transparency - To encourage pay transparency, promote equity, and proactively address regulations, UHS and all of its subsidiaries will comply with all applicate state and local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. A posted salary range applies to the current job posting. Salary offers may be based on key factors such as education and related experience.
About GW Hospital: The George Washington University Hospital (GW Hospital) is a 395-bed tertiary care, academic medical center located in downtown Washington, DC, next to the Foggy Bottom metro. GW Hospital serves a diverse group of patients—from residents to our nation’s leaders. As an academic medical center, GW Hospital has the resources and clinical expertise necessary to provide specialized, complex care. This expertise includes cardiac, cancer, neurosciences, women’s health, trauma, and advanced surgery including robotic and minimally invasive surgery.
GW Hospital is jointly owned and operated by George Washington University and a subsidiary of Universal Health Services, Inc. (UHS). The GW School of Medicine and Health Sciences (SMHS), adjacent to the hospital, is the 11th oldest medical center in the country and the first in the nation’s capital.
The mission of GW Hospital is to provide the highest quality healthcare, advanced medical technology, and world-class service to its patients in an academic medical center dedicated to education and research.
About Universal Health Services
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
Avoid and Report Recruitment Scams
We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.
Check out these higher-salaried federal law enforcement opportunities with the U.S. Customs and Border Protection. Your current or prior law enforcement experience may qualify you for this career opportunity with the nation's premier federal agency charged with securing our borders and protecting our country.
You may qualify for these higher-graded Border Patrol Agent (BPA) opportunities if you have current or prior law enforcement experience, including military police or local/state law enforcement.
IMPORTANT NOTICE: Duty assignments may include the Southwest Border. U.S. Border Patrol determines assignments based on operational needs, which may not align with your preferences. Relocation may be required.
EARN UP TO $30,000 IN RECRUITMENT INCENTIVES: Newly appointed Border Patrol Agents will receive a $20,000 incentive $10,000 after completing academy training and $10,000 after fulfilling a 3-year agreement. An extra $10,000 is available for prioritized locations (Sierra Blanca, Presidio, Sanderson, Comstock, Freer, Hebbronville, TX; Lordsburg, NM; or Ajo, AZ).
The U.S. Border Patrol (USBP) offers a career with camaraderie, pride, purpose, and the mission of protecting America.
If youre looking for an exciting, well-compensated federal law enforcement career, apply now. U.S. Customs and Border Protection is hiring full-time Law Enforcement Officer (LEO) positions.
Salary and Benefits
Base Salary: GL-9/GS-11: $63,148 $120,145 per year
Locality Pay: Varies by duty location
Overtime: Up to 25% additional pay
This is a career ladder position progressing from GL-9 to GS-11 to GS-12. You may be promoted after 52 weeks at each level without reapplying.
Benefits include health insurance, paid leave, and the Thrift Savings Plan (similar to a traditional or Roth 401(k)).
Duties and Responsibilities
As a BPA, you help protect the U.S. by securing borders, stopping illegal activity, and supporting economic stability.
Typical assignments include:
- Questioning individuals and inspecting documents and property
- Apprehending undocumented individuals or smugglers using covert surveillance and infrared scopes
- Tracking and interpreting signs of illegal entry
- Performing farm, traffic, building, city, and transport checks
- Patrolling using vehicles, horses, boats, ATVs, snowmobiles, or motorcycles
Qualifications
GL-9: One year of specialized experience at the next lower level, including:
- Searching detained persons, vehicles, and surroundings
- Apprehending or restraining suspects in violation of law
- Using firearms, writing reports, serving warrants, and gathering case evidence
GS-11: One year of specialized experience at the next lower grade, including:
- Using intelligence to monitor criminal threats and operations
- Leading fraud or contraband investigations
- Apprehending violators using surveillance and detection tech
There is no education substitution for GL-9 or GS-11 positions.
Other Requirements
- Citizenship: Must be a U.S. Citizen
- Residency: Must have lived primarily in the U.S. for 3 of the last 5 years
- Age: Must be referred before turning 40 (exceptions for federal or veteran law enforcement)
- Veterans: May qualify under Veterans Recruitment Appointment (VRA)
Formal Training: After hiring, agents attend the U.S. Border Patrol Academy in Artesia, NM for 6 months of instruction in immigration law, firearms, defensive tactics, Spanish, and more.
How to Apply
Click the Apply button on this page. You will be redirected to the CBP Talent Network. Select "Border Patrol Agent" and complete the pre-screening questions.
You will receive a link to the BPA Job Opening Announcements on USAJOBS. Follow all instructions and submit all required materials (resume, transcripts, etc.). Youll be evaluated based on your application and the BPA Entrance Exam.
If you have questions, contact a recruiter: /s/usbp
NOTE: Subscribers to the CBP Talent Network will receive monthly updates on webinars, expos, and job opportunities.
RequiredPreferredJob Industries- Government & Military
This is an opportunity to play a pivotal role in delivering accurate, timely, and comprehensive cost estimates for government and military construction projects—helping us uphold our reputation for excellence and reliability in the federal contracting space.
A great storyteller who builds local contacts and digs to find stories that genuinely impact the market and our target audience.
If you’re ready to hit the ground running and compete in the country’s most important news market – we want to hear from you! THE SUCCESSFUL CANDIDATE: Multi-platform news consumer, well-versed in the major storylines of the day and important, ongoing isues.
Solid news judgment Writes impactful, balanced and concise copy.
Understands the digital news cycle of updating and adding to your story throughout the shift.
Skilled at utilizing social media platforms.
Committed to journalistic standards and ethics.
Takes pride in pitching A block enterprise stories that set 7 News apart from the competition.
Comfortable engaging and fostering relationships with local leaders and sources.
Performs well under pressure and able to meet strict deadlines.
Responds positively to feedback and makes adjustments as required.
Thrives in a collaborative environment and brings a positive attitude to the team.
Understands news is a 24-7 business and may require nights, weekends and holidays.
MINIMUM REQUIREMENTS: Bachelor's degree in journalism or a related field Minimum 5 years reporter experience in Top 40 market.
Significant anchor experience a plus.
Familiarity with iNews, Avid and Premiere a plus.
Sinclair is proud to be an equal opportunity employer and a drug free workplace.
Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.
About Sinclair: Sinclair, Inc.
(Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports.
The Company owns, operates and/or provides services to 178 television stations in 81 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; multicast networks CHARGE, Comet, ROAR and The Nest.
Sinclair’s AMP Media produces a growing portfolio of digital content and original podcasts.
Additional information about Sinclair can be found at .
About the Team The life-blood of our organization is our people.
We have a compelling story, a goal-oriented culture, and we take really good care of people.
How good? Here is a glimpse: great benefits, open-door policy, upward mobility and a strong desire to see you succeed.
Ready to be part of a winning team? Let’s talk.
This is a fantastic opportunity to play a key role in shaping compelling visual content across broadcast and digital platforms.
Key Responsibilities: Edit daily news video for broadcast and digital platforms, special projects, and lonmgform pieces Ingest and manage news feeds from external sources Collaborate with anchors, reporters, and producers to craft impactful visual storytelling Meet tight daily deadlines in a high-energy, fast-paced environment Qualifications: Bachelor’s degree or minimum 2 year of relevant experience in video editing for commercial production.
Proficiency in Avid NewsCutter XP and Adobe Premiere is strongly preferred Strong communication skills and ability to work effectively with team Positive attitude Basic knowledge of journalistic standards and ethics Understands news is a 24/7 business, able to work holidays, nights and weekends as needed.
Sinclair is proud to be an equal opportunity employer and a drug free workplace.
Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.
About Sinclair: Sinclair, Inc.
(Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports.
The Company owns, operates and/or provides services to 178 television stations in 81 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; multicast networks CHARGE, Comet, ROAR and The Nest.
Sinclair’s AMP Media produces a growing portfolio of digital content and original podcasts.
Additional information about Sinclair can be found at .
About the Team The life-blood of our organization is our people.
We have a compelling story, a goal-oriented culture, and we take really good care of people.
How good? Here is a glimpse: great benefits, open-door policy, upward mobility and a strong desire to see you succeed.
Ready to be part of a winning team? Let’s talk.
This is a great opportunity for someone who excels in Tier III support and problem management and enjoys driving root-cause resolution and process improvements.
Job Description: Tier III Deputy will be responsible for day to day running of Tier III support operations, including responding to critical calls during business hours and bringing in appropriate technical staff for resolution.
Tier III Deputy will manage the ticket queue and auxiliary work efforts, including SOP creation and root cause analysis efforts, that can help lower the overall number of tickets received by the team.
Additionally, they will help make recommendations to development teams to better align their work with the needs of the customer base.
Leads problem analysis and resolution meetings to identify and prevent recurring incidents and develop a plan to implement the resolution as appropriate.
Oversees process improvement efforts and reports on the status of enhancements.
Responsible for the prevention of recurring incidents by determining root cause and driving implementation of corrective actions.
Leads the Problem Management process, training and advising users on process, and mentoring first-level associates.
Operates with appreciable latitude in developing methodology and presenting solutions to problems.
Delivers results of the problem investigation to stakeholders.
Monitors and supports incident management in production, development, and test environments.
Responsible for managing the life cycle of all problems and for the end-to-end management of problem investigations by facilitating root cause investigations and progressing the implementation of corrective and preventive measures.
Creates, maintains, and ensures compliance with problem management guidelines, procedures, policies, and end-to-end processes.
Creates, updates and maintains end-user documentation.
Works with other infrastructure teams to help with internal documentation and process enhancement ensuring that all groups are working at an optimum level in terms of major incident and problem management.
Develops and populates Knowledge Management Database with known troubleshooting procedures.
Develops Known Errors and "lessons learned" on all escalated incidents.
Identifies vulnerabilities and opportunities for improvement, as well as maintains metrics to help develop analysis that will drive improvement in all areas of program operations.
Serves as an escalation point between client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
Creates necessary dashboards/reports to show progress/performance metrics.
Creates, tracks, and documents incident tickets and records data in data management system.
Minimum Qualifications Bachelor’s Degree in Business/Information Systems or related field preferred or equivalent relevant experience.
ITIL Certification and/or Problem Management Certification preferred.
5-10 years industry experience in Incident Management and/or Problem Management Candidates must have a current secret security clearance Other Job Specific Skills An advanced understanding problem management best practices.
Expertise in supporting/working within an ITIL structured environment especially in problem management.
Demonstrates ability to manage multiple assignments and prioritize work in a timely manner.
Excellent technical writing skills.
Must be a team player who is comfortable communicating with team members, managers, and client/customer.
A self-starter who is capable of working independently and as a team on assigned tasks.
Extensive experience with fault and performance monitoring and reporting tools.
Must possess flexibility in a frequently changing environment.
Strong oral and written communication skills including the ability to translate technical issues/concepts into ways for non-technical staff to understand.
Strong analytical skills to lead the resolution process for complex problems requiring in-depth evaluation.
Proven ability to communicate complex technology solutions across to technical and non-technical audiences, as well as management and executive leadership.
Ability to use data mining, validation, and aggregation as well as testing and explaining results.
Highly skilled in the implementation, integration, testing, and support of distributed applications.
Demonstrated ability to quickly understand complex systems.
#cjpost Tier III Deputy will be responsible for day to day running of Tier III support operations, including responding to critical calls during business hours and bringing in appropriate technical staff for resolution.
Tier III Deputy will manage the ticket queue and auxiliary work efforts, including SOP creation and root cause analysis efforts, that can help lower the overall number of tickets received by the team.
Additionally, they will help make recommendations to development teams to better align their work with the needs of the customer base.
Leads problem analysis and resolution meetings to identify and prevent recurring incidents and develop a plan to implement the resolution as appropriate.
Oversees process improvement efforts and reports on the status of enhancements.
Responsible for the prevention of recurring incidents by determining root cause and driving implementation of corrective actions.
Leads the Problem Management process, training and advising users on process, and mentoring first-level associates.
Operates with appreciable latitude in developing methodology and presenting solutions to problems.
Delivers results of the problem investigation to stakeholders.
Monitors and supports incident management in production, development, and test environments.
Responsible for managing the life cycle of all problems and for the end-to-end management of problem investigations by facilitating root cause investigations and progressing the implementation of corrective and preventive measures.
Creates, maintains, and ensures compliance with problem management guidelines, procedures, policies, and end-to-end processes.
Creates, updates and maintains end-user documentation.
Works with other infrastructure teams to help with internal documentation and process enhancement ensuring that all groups are working at an optimum level in terms of major incident and problem management.
Develops and populates Knowledge Management Database with known troubleshooting procedures.
Develops Known Errors and "lessons learned" on all escalated incidents.
Identifies vulnerabilities and opportunities for improvement, as well as maintains metrics to help develop analysis that will drive improvement in all areas of program operations.
Serves as an escalation point between client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
Creates necessary dashboards/reports to show progress/performance metrics.
Creates, tracks, and documents incident tickets and records data in data management system.
