Information Technology Jobs in Berkeley, CA
161 positions found — Page 6
Job Title: Bay Area Sales Leader
Department: Sales / Alliances
Location: San Francisco Bay Area, CA (Hybrid)
Reports To: Chief of Alliance and Head of HiTech Business
Experience: 10β15 years
Position Summary
The Bay Area Sales Leader is responsible for regional revenue growth, new logo acquisition, and strategic account expansion across client full portfolio. This role blends enterprise hunting, consultative selling, and alliance-driven goβtoβmarket execution. Success requires a leader who thrives in highβgrowth environments, operates with autonomy, and brings a strong network within the Bay Area technology and cloud ecosystem.
Key Responsibilities
Revenue Growth & Territory Leadership
- Own regional revenue targets across Data & AI, Cybersecurity, Cloud Governance, Automation, and Digital Resilience.
- Build and manage a high-quality pipeline across enterprise and high-growth technology accounts.
- Lead the full sales lifecycle: prospecting, qualification, solution shaping, proposal development, negotiation, and closure.
Strategic Partnerships & Ecosystem Development
- Collaborate with the Chief of Alliance and HiTech Business to execute joint GTM strategies with hyperscalers (AWS, Azure, Google Cloud), ISVs, and technology partners.
- Strengthen clients presence in the Bay Area innovation ecosystem through partner engagement and co-selling motions.
Executive Relationship Building
- Build trusted relationships with CIOs, CTOs, CDOs, CISOs, and senior business leaders.
- Conduct executive briefings, workshops, and strategic discussions to shape client transformation roadmaps.
Market Engagement & Thought Leadership
- Represent client at regional AI, cloud, cybersecurity, and innovation events.
- Serve as a visible ambassador for client in the Bay Area technology community.
Cross-Functional Collaboration
- Work closely with solution architects, delivery leaders, and alliance managers to ensure successful execution and referenceable outcomes.
- Maintain strong pipeline discipline, forecasting accuracy, and executive-level communication.
Required Qualifications
- 10β15 years of experience in enterprise technology or services sales, with at least 8 years in direct sales or regional leadership.
- Proven track record of hunting and closing multimillionβdollar enterprise deals.
- Experience selling in at least two of the following domains:
- Data & AI / analytics
- Cybersecurity
- Cloud governance, FinOps, or SecOps
- Intelligent automation
- Business continuity or digital resilience
- Strong understanding of enterprise transformation drivers including AI adoption, data modernization, automation, and security/compliance.
- Demonstrated ability to engage Cβsuite executives and lead complex, consultative sales cycles.
- Bachelorβs or Masterβs degree in Engineering, Business, Computer Science, or related field (MBA preferred).
Preferred Qualifications
- Established network within the Bay Area technology, AI, cloud, and innovation ecosystem.
- Experience building new territories or verticals in high-growth or entrepreneurial environments.
- Background working with hyperscalers (AWS, Azure, Google Cloud) and ISV partner ecosystems.
- Familiarity with venture-backed or innovation-driven enterprise environments.
Key Skills and Competencies
- Entrepreneurial mindset with strong ownership and accountability.
- Excellent communication, negotiation, and executive presentation skills.
- Strategic thinking with the ability to translate client needs into compelling solution roadmaps.
- Collaborative leadership style with the ability to influence cross-functional and partner teams.
- High energy, resilience, and adaptability in fast-paced environments.
Compensation and Benefits
- Competitive base salary with a high-performance variable incentive plan.
- Potential equity or long-term incentive opportunities tied to regional growth impact.
- Comprehensive benefits package including health coverage, retirement plans, and flexible PTO.
- Clear career progression pathways into broader regional or national sales leadership roles.
We are hiring Full-Stack Enterprise AEs who can own the entire revenue cycle β from prospecting to closing and expansion.
This is not a traditional βwait for SDR handoffβ role.
You will operate as a self-sufficient seller empowered with:
- FlashRev list-building
- AI SuperAgent
- Parallel Dialer
- AI Meeting Agent
- Automated workflows
Your Mission:
Land and expand 6β7 figure deals with U.S. and global enterprise customers.
You will sell FlashLabsβ AI GTM automation to:
- Fintechs (payments, wallets, neobanks)
- Insurtech
- Lending & BNPL platforms
- Brokerages & wealth tech
- Exchanges
- Compliance-driven fintech teams
Key Responsibilities
- Own the full sales cycle: from ICP targeting β outbound β qualification β demo β proposal β close β expansion.
- Conduct high-impact discovery with VPs, C-suite, and transformation teams.
- Deliver tailored demos of FlashLabs SuperAgent, FlashAI Voice, FlashRev, and AIFlow.
- Use our AI outbound engine + self-sourced pipeline to drive meetings.
- Conduct intelligent prospecting (email, LinkedIn, phone, AI agents).
- Build and maintain a strong top-of-funnel independently.
- Lead multi-threaded enterprise sales cycles (6β12 weeks).
- Handle InfoSec, legal, procurement, and compliance reviews.
- Build ROI, business cases, and transformation proposals.
- Drive land-and-expand motions across teams, departments, and regions.
- Partner with CS to ensure adoption and value realization.
- Grow accounts into multi-year, high-ACV partnerships.
- Become a domain expert in AI GTM automation.
- Relay product feedback to engineering to guide the roadmap.
- Represent FlashLabs at industry events, webinars, and executive briefings.
Strategic Channel Account Executive β Strategic Partners
Preferred Location: SF Bay Area or Greater Sacramento Area
**On-site presence is required a minimum of 3 days per week, with your assigned partner**
About Intermedia
Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.
Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you wonβt be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. Whatβs more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!
Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each otherβs back!
Are you ready to make your mark?
About The Role:
Intermedia is seeking a Strategic Channel Account Executive to work alongside Intermediaβs top partners to sell cloud communication services to mid-market and enterprise customers headquartered within the United States and Canada.
A successful Strategic Channel Account Executive will have experience in selling business solutions in one or more of the following or closely related categories: PABX, UCaaS, Call Center, SaaS and must have a proven track record of meeting revenue quotas on both a monthly and annual basis. The ideal SCAE must be technically proficient and demonstrate self-sufficiency. Proficiency in managing the sales process working in conjunction with an indirect sales channel is preferred.
Key components of the role:
- Establishing strong business relationships with current and prospective partner management teams with the goal of articulating Intermediaβs partner strategy
- Youβll become the resident expert on Intermediaβs UC solutions, and youβll be the primary sales lead working through partners with their sales ecosystem to close end customer business
- On-site presence is required a minimum of 3 days per week, with your assigned partner
- You will develop a strong understanding of key differentiators, internal / external systems, sales methodologies and processes
- Prospect for new business through qualifying and selling software solutions and services in conjunction with the strategic partner ecosystem
- Close deals β Youβll work in conjunction with the partner through the entire sales process to close key opportunities
- Conduct one-on-one and/or group sales presentations and solution demonstrations
- Track customer information, forecasts, and reports
- Work with the partner to manage contract signoff, while working in conjunction with the legal department
- Pipeline creation β campaigns, joint partner events, prospecting with partners
- Joint Selling β lead customer meetings, demos, quotes, proposals
What you will bring to the role:
- 5+ years of direct sales experience
- Proficient and consultative-selling-skills
- Demonstrable track record of personal development and closure of business
- Knowledge and experience in selling UCaaS, Cloud Contact Center, related applications.
- Experience selling to corporate clients and/or Telecom Service Providers
- Excellent communication skills, sound presentation skills, business aptitude and work ethic are requirements of this position. In person, and over AnyMeeting
- Competent closer
- Capable of representing the company at the most senior levels
- Demonstrated ability to accurately manage a multi-channel pipeline and forecast in
- Collaborative, solutions, consultative selling
- Technical Proficiency β an ability to learn and present Intermediaβs UC solutions to the right audience at the correct altitude
- Bachelorβs Degree or equivalent combination of education and experience
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as βProtected Classesβ). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Role Overview
Cascade AI is hiring a Senior Account Manager to own renewals, expansion, and strategic account growth across our existing customer base.
This is a commercially oriented role. You will manage a portfolio of accounts, drive adoption, run QBRs, map stakeholders, and identify expansion opportunities across new departments and workflows.
You are not responsible for implementation β that function is owned separately. Your focus is revenue retention and growth within existing logos.
What This Role Is
This is not a support or onboarding role.
This is a revenue-carrying account ownership role focused on:
- Re-selling into the same organization
- Expanding into new departments (HR β IT, Legal, Finance)
- Strengthening executive relationships
- Driving renewal confidence
You will operate as the commercial owner of your accounts post-sale.
Core Responsibilities
1. Own Renewals
- Manage renewal timelines and negotiation strategy
- Identify risks early and create mitigation plans
- Ensure customers clearly understand value delivered
- Forecast accurately and maintain strong renewal hygiene
2. Drive Expansion Within Accounts
- Map accounts across departments and stakeholder groups
- Identify new workflow and use-case expansion opportunities
- Position Cascadeβs value to new executive buyers
- Partner with AEs where appropriate to close larger expansions
Expansion at Cascade often means entering new departments, not just increasing seat counts. This requires strategic navigation and commercial skill.
3. Lead QBRs & Executive Conversations
- Run structured Quarterly Business Reviews
- Anchor discussions in value, ROI, adoption, and roadmap alignment
- Build relationships beyond day-to-day users
- Multi-thread across HR, IT, Finance, Legal, and other stakeholders
4. Drive Adoption & Account Health
- Monitor usage and engagement data
- Recommend actions to improve adoption and workflow integration
- Work closely with Implementation to ensure time-to-value
- Identify and qualify expansion signals within accounts
5. Account Strategy & Mapping
For each account, you will maintain:
- Executive stakeholder map
- Expansion pathways
- Risk assessment and mitigation plan
- Quarterly action plan
You should be able to clearly articulate:
- Where growth will come from
- What risks exist
- What next steps are required
Cross-Functional Collaboration
You will work closely with:
- CEO, Sales, and Marketing (for larger expansions or joint selling motions)
- CS Implementation for onboarding and complex rollout support
- Product & Engineering to communicate strategic customer feedback
This role requires influence without formal authority.
Who You Are
- 5+ years in Account Management, Strategic CSM, or post-sale revenue roles
- Experience owning renewals and expansion quotas
- Comfortable navigating enterprise stakeholders
- Strong account mapping and multi-threading skills
- Confident running executive-level conversations
- Commercially minded and revenue-oriented
Bonus:
- Experience selling across departments within the same organization
- Experience in B2B SaaS, HR tech, IT systems, or enterprise AI
About Cascade
Cascade AI is an AI-first, agentic platform for back-office operations automation, with initial use cases in HR and IT.
Our specialized AI agents automate high-impact internal workflows, from employee-facing support like benefits decision support, leave planning, onboarding, and policy guidance, to operational automation across HR and IT teams, including analytics, service workflows, and compliance processes.
We partner with forward-thinking employers to deliver instant, personalized, and secure AI-driven support to reduce administrative burden, improve service delivery, and modernize internal operations.
Backed by Gradient Ventures (Googleβs AI fund) and trusted by large enterprise customers, Cascade is defining the next category of AI-native enterprise software.
The Role
Weβre hiring a Mid-Market Account Executive to drive new business across growth-stage and mid-market employers.
This is a quota-carrying, full-cycle sales role. Typical deal sizes range from $40Kβ$150K in ACV, with opportunities to expand accounts over time.
You will own the entire workflow, from pipeline generation and MQL conversion to discovery, proposal, negotiation, and close.
At Cascade, Sales owns revenue end-to-end. That includes:
- Generating outbound pipeline
- Converting inbound MQLs into qualified meetings
- Running structured discovery
- Advancing and closing opportunities
You are expected to maintain 3β5x pipeline coverage relative to quota and manage forecasting with rigor and discipline.
This is a hunter role with high autonomy and high accountability.
Youβll work closely with the CEO, Head of Sales, and Marketing to refine messaging, target the right accounts, and build a repeatable mid-market motion.
What Youβll DoGenerate Pipeline
- Prospect into target accounts through cold calls, email sequences, LinkedIn, referrals, and creative outreach.
- Build and maintain a healthy, self-sourced pipeline.
- Convert inbound MQLs into qualified discovery meetings and pipeline.
- Maintain 3β5x pipeline coverage at all times.
Run Full-Cycle Sales
- Own every stage of the sales process, from first touch to signed contract.
- Run structured discovery and stakeholder mapping.
- Deliver tailored demos and executive presentations.
- Build ROI-driven business cases for HR, IT, and Finance buyers.
- Navigate procurement and negotiate contracts confidently.
Operate as an AI-First Seller
- Leverage AI tools and Cascadeβs internal agents to increase productivity and improve deal quality.
- Use automation and structured workflows to manage pipeline efficiently.
- Contribute ideas to improve how the sales team uses AI to win.
Collaborate & Improve the Motion
- Partner with Marketing to optimize messaging and campaigns.
- Share field insights to sharpen positioning and competitive strategy.
- Help define what a repeatable mid-market playbook looks like at Cascade.
About You
- 3β5+ years of B2B SaaS sales experience (AI, HR Tech, IT, or workflow platforms preferred).
- Proven ability to generate your own pipeline, not just work inbound.
- Comfortable converting MQLs into qualified meetings.
- Experience running full-cycle sales independently.
- Strong business acumen with the ability to build ROI-driven proposals.
- Disciplined pipeline management and accurate forecasting.
- Energized by startup environments and building from zero to one.
- Curious and proactive about using AI tools to improve performance.
Success Looks Like
Within your first year, you:
- Consistently hit or exceed quota through a mix of self-sourced and inbound-converted pipeline.
- Maintain strong pipeline coverage (3β5x) with disciplined forecasting.
- Close multiple mid-market deals.
- Build a predictable outbound motion for mid-market accounts.
- Improve sales productivity by effectively leveraging AI tools.
- Contribute meaningfully to Cascadeβs evolving GTM playbook.
One of our B2B SaaS portfolio companies building engagement tools for consumer brands is looking for a Enterprise Account Executive to join the business and drive Brand Partnerships across North America.
Responsibilities
- Source and close enterprise brand partnerships to secure funded offers and revenue-share agreements with nationally recognised brands
- Structure bespoke commercial deals that are not off-the-shelf packages β aligning offer mechanics, economics, and distribution to create mutual value
- Curate a premium loyalty ecosystem
- Deliver a steady flow of compelling offers β balancing new brand acquisition with repeat partners to meet weekly refresh requirements
- Build and maintain relationships with senior decision-makers across large organisations
- Work closely with the loyalty partner and internal stakeholders to influence which verticals, categories, and brands shape the programβs evolution
- Build the partnership playbook improving packaging, positioning, and negotiation standards over time
Qualifications
- Proven experience closing complex, multi-million dollar enterprise partnerships
- Strong track record structuring bespoke commercial agreements involving funded offers and revenue-share models
- Existing relationships within large national or global consumer brands
- Strong internal drive β you operate best when given a goal and the freedom to execute
- Experience in loyalty ecosystems, retail media, or marketplace environments
- Exposure to performance-driven commercial models
- Familiarity with CRM tools such as HubSpot
Please apply to this role directly on LinkedIn. This is the only way to be considered for this role. Please do not DM any of our stakeholders about this position.
Program Manager β Autonomous Vehicle Driver/Operator Program
Location: South Bay, SF Bay Area
Salary Range: $115k to $125k
Position Summary
We are seeking an experienced and highly organized Program Manager to lead and scale our Autonomous Vehicle (AV) Driver/Operator Program. This role oversees daily AV operations, driver recruitment and training, compliance, safety performance, and crossβfunctional coordination to support safe, efficient, and highβquality autonomous vehicle testing and deployment.
This program is currently operating at Level 2 autonomy, with a planned transition to Level 3 operations later this year, requiring an even higher level of operational rigor, safety governance, and process maturity. The ideal candidate has deep experience in AV programs (Level 2 or above required), field operations leadership, and the rollout of safetyβdriven programs in regulated environments.
This position requires being onsite MondayβFriday, for the first 60 days to support program rampβup. While this role is not expected to travel frequently, openness to travel is preferred as the program expands to future markets such as Atlanta and Jacksonville.
Key Responsibilities
Program Leadership & Strategy
- Own endβtoβend management of the AV Driver/Operator Program, including planning, execution, scaling, and continuous improvement.
- Build, refine, and operationalize processes to support AV testing across multiple markets as the program matures.
- Develop KPIs to measure safety, quality, training effectiveness, operator performance, and overall program health.
- Drive operational excellence and ensure alignment with internal goals, legal requirements, and AV readiness milestones.
- Support program evolution as the fleet transitions from Level 2 to Level 3 autonomous operations.
Driver/Operator Management
- Oversee recruitment, onboarding, training, scheduling, and performance management of AV drivers/operators.
- Ensure operators meet all regulatory requirements for autonomous vehicle testing, including readiness for Level 3 operations.
- Lead retention, engagement, professional development, and ongoing operator skill enhancement.
- Partner with HR on workforce planning, staffing forecasts, and operational scaling.
Safety & Compliance
- Maintain strict compliance with federal, state, and local AV regulations.
- Build and enforce robust safety programs, particularly for Level 2 and Level 3 operational environments.
- Collaborate with Safety, Legal, and Compliance teams to ensure policies and procedures remain current and auditβready.
- Oversee incident management, including reporting, investigations, trend analysis, and corrective action planning.
- Foster a culture of safetyβfirst decision-making in all driver, testing, and operational activities.
CrossβFunctional Collaboration
- Work closely with Engineering, Product, Safety, Fleet, and Data teams to ensure operator insights feed into system and operations improvements.
- Coordinate daily vehicle deployment, testing workflow, and fleet availability.
- Support pilot programs, new market launches, and geographic expansion in future phases (e.g., ATL/JAX).
- Communicate program risks, roadblocks, and operational impacts across teams to ensure alignment.
Operational Performance & Reporting
- Monitor daily operations, identify inefficiencies, and implement process improvements.
- Manage program budgets, resource allocation, and staffing levels.
- Provide regular performance reporting to executive stakeholders, including safety metrics, operational KPIs, and risk assessments.
- Improve data quality, reduce operational errors, and enhance the reliability of operatorβcollected data.
Qualifications
Required
- 5+ years of program or operations management experience.
- Experience managing fieldβbased teams in transportation, logistics, mobility, technology, or similar operational environments.
- Experience working with Level 2 or higher AV programs (or directly comparable ADAS operations).
- Strong understanding of safety management systems and regulated operational environments.
- Proven ability to scale operational programs across teams or markets.
- Excellent analytical, organizational, communication, and stakeholder management skills.
Preferred
- Experience with autonomous vehicles, ADAS, robotics, mobility technology, or mapping/AV data collection platforms (e.g., WAYZ, MOVE).
- Knowledge of AV testing frameworks, readiness criteria, and regulatory requirements.
- Experience leading multiβsite operations or scaling field programs.
- PMP or equivalent certification.
Core Competencies
- Operational Excellence
- Safety Leadership
- Strategic Thinking
- DataβDriven Decision Making
- CrossβFunctional Collaboration
- Change Management
- Team Development & Coaching
What Success Looks Like
- High safety and compliance standards maintained across all AV deployments.
- Reduced operator-related incidents, operational errors, and data integrity issues.
- Improved training efficiency and reduced time-to-readiness for operators.
- Strong retention, engagement, and performance within the driver/operator workforce.
- Seamless coordination between field teams and engineering, ensuring rapid feedback loops and continuous improvement.
- Successful readiness and smooth transition from Level 2 to Level 3 operations.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit: Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
About Evergreen
Evergreen is the professional services division of Insight Global. At our core, we are innovative problem solvers who add value through talent and technology. We hire for long-term growth and fulfillment while fostering a people-first culture that supports one another and strives to Be the Light to the world around us. With access to talent in 50+ countries and delivery capabilities globally, we deliver world-class technical and talent services to Fortune 500 clients to power innovation and transformation.
We hire for people who embody our Shared Values: Everyone Matters, We Take Care of Each Other, Leadership is Here to Serve, High Character and Hard Work Above All Else, Always Know Where You Stand, Unity in Diversity, and Hustle & Grit.
These values are the fabric of our company. This is who we are, this is what we live by, and this is what shapes everything we do.
About the Role
This senior leadership role blends deep technical expertise with business transformation strategy. The Director of Technology Solutions will serve as a trusted advisor to executive leaders across Fortune 100 enterprises, driving large-scale technology and business transformation through the use of Data, AI, Cloud, and Engineering services. This individual will combine technical vision, business acumen, and consultative influence to shape how next-generation technology accelerates enterprise value and growth for our customers.
What Youβll Do
Strategic Leadership and Transformation
- Serve as the primary technical strategist and executive advisor to C-suite stakeholders, articulating how integrated data, AI, cloud, and engineering solutions enable innovation, operational excellence, and market differentiation.
- Lead executive-level strategy sessions and transformation roadmap discussions that align Insight Global's technology portfolio offering with the client's strategic priorities.
- Represent the company's thought leadership at key industry and executive forums, positioning the organization as a trusted transformation partner.
- Translate emerging technology trends and market insights into practical, outcome-driven strategies for product, engineering, and sales teams.
- Build and sustain high-impact relationships with senior customer decision-makers to identify and shape new opportunities for growth and innovation.
Technology Strategy and Execution
- Architect customer enterprise technology centric transformation leveraging data platforms, AI/ML models, cloud-native architectures, and modern engineering frameworks.
- Partner cross-functionally with product, delivery, and sales teams to drive execution excellence across complex digital transformation initiatives.
- Provide technical and strategic guidance in structuring large-scale digital and AI-led transformation deals.
- Anticipate client challenges and proactively recommend technology-led solutions that deliver measurable business value.
- Champion continuous innovation by integrating AI, data modernization, and engineering accelerators into client solutions.
What Youβll Bring
- 20+ years of experience in technology consulting, solution architecture, or technical sales, including 8+ years engaging with Fortune 100 clients.
- Strong technical expertise across Data architectures, AI/ML platforms, Cloud ecosystems (Azure, GCP, AWS), and modern application/engineering disciplines.
- Strong technology skillset aided by business acumen and consultative mindset, ideally grounded by an MBA or significant pre-sales/technical sales experience interfacing with customer c-level executives.
- Proven ability to communicate complex technology strategies clearly to executive audiences, including VP and C-level clients.
- Demonstrated success in leading or influencing large-scale digital transformation programs at Fortune-100 companies.
- Exceptional skills in executive presentation, negotiation, and relationship management.
- A collaborative and visionary leader comfortable influencing cross-functional teams across business and technology domains.
- Strong negotiation and problem-solving abilities.
- Willingness to travel for client engagements and strategic events as needed.
- Proven experience operating within a vendorβclient environment, managing client executive relationships, and solution delivery
- Proven experience operating within a vendorβclient environment, managing client executive relationships and solution delivery.
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
The Proctor Lead provides operational leadership and oversight of the proctoring function across all geographies. In this role, you will be the primary steward for the proctoring process, ensuring consistent protocol adherence, high-quality session delivery, and the effective utilization of proctor capacity. You will work closely with cross-functional partnersβincluding Schedulers, Site Leads, and Program Managementβto meet volume targets, performance KPIs, and critical escalation requirements while driving continuous process improvement.
Key Responsibilities:
- Team Coordination: Lead and coordinate day-to-day activities for all Proctors supporting the XR Data Program.
- Resource Management: Align staffing levels, shift patterns, and resource assignments with both forecasted and actual collection demand.
- Operational Readiness: Conduct rigorous readiness checks to ensure proctor teams are fully trained, compliant, and prepared for planned and ad hoc work.
- Performance Tracking: Monitor and report on key proctor-related KPIs, such as collection completion rates and utilization.
- Escalation Management: Review issues raised by Proctors and coordinate timely resolution or escalation of operational, technical, or protocol-related problems.
- Process Improvement: Collaborate with Trainers and Quality teams to embed lessons learned and protocol updates into standard proctor practices.
- Mentorship & Coaching: Provide structured feedback, coaching, and performance input for Proctors in alignment with the program's performance management model.
- Device Troubleshooting and Support: Ensure seamless data collection by providing immediate technical and troubleshooting support for all device and facility-related issues. You will maintain operational continuity throughout the session and manage the swift escalation of complex problems to Technical Support as required
Onsite at the Client office is required for this role.
Technical PM focused on security application deployments (not field installation). Will manage ~4 application projects annually within a lean team structure.
Location
- Preferred: San Francisco Bay Area (Oakland / San Jose area)
- Onsite: 1β2 days per week
- Limited travel (occasional data center visits in Fairfield or Rancho Cordova)
- Duration - 12 months contract
- PR - $80-$85/hr on W2
Experience Required
- Minimum: 5 years
- Preferred: 7+ years
- Mid-career minimum
- Senior candidates acceptable (must hit ground running)
Role Breakdown
- 60β70% Project Management
- 30β40% Technical / hands-on support
Top Required Skills
Core PM Skills
- Scheduling & planning
- Stakeholder management
- Change management
- Project controls
- Executive reporting
Technical Capability (Critical)
Must be able to:
- Review solution blueprints
- Review architecture diagrams
- Create/modify Visio diagrams
- Understand data mapping & migrations
- Evaluate technical deliverables
This is a technical PM, not just an administrative PM.
Preferred Industry Background
Strong preference for candidates with experience in:
- Physical security systems
- Access control
- Video surveillance
- PSIM
- Visitor management
Target companies may include:
- Meta
- Microsoft
- Palo Alto Networks
- Physical security integrators
Education
- Technical degree preferred Not mandatory if experience is strong
Certifications
- PMP preferred Not required
Soft Skills
- Strong communicator (senior leadership exposure)
- Independent
- βUtility playerβ mindset
- Comfortable in small, lean teams
Interview Process
- 2 rounds max
- Focus: PM fundamentals + technical review ability + communication
- Technical Program Manager (Contract)
- Location: Remote
- Duration: 3/16/2026 to 6/30/2026
- Team: Business Operations
- Weβre looking for a Program Manager within the Enterprise Program Management Office (ePMO) who can drive complex, cross functional programs spanning enterprise systems, business processes, and operational execution. This role blends strong program management fundamentals with technical and business systems fluency.
- This position is initially a four-month role, with the potential for extension, and is designed to augment senior program leadership capacity. The Program Manager will work closely with a Senior Program Manager to support large, multi workstream initiatives, while also independently leading smaller programs and workstreams end-to-end.
- This role is ideal for an experienced program manager with a consulting mindset who thrives in fast paced, ambiguous environments and can translate business needs into structured plans, clear execution, and executive ready insights.
Program Leadership & Delivery
- Partner with a Senior Program Manager to support large enterprise programs, helping manage scope, milestones, dependencies, risks, and delivery cadence.
- Independently own and deliver smaller programs or discrete workstreams, from intake through delivery and operational handoff (strategy ? plan ? execute ? stabilize).
- Run and support core program rituals including planning sessions, status reviews, dependency tracking, risk/issue management, and executive readouts.
- Translate business objectives and stakeholder requirements into clear program plans, timelines, and success metrics.
- Support initiatives involving enterprise platforms such as Amazon Connect, Salesforce, and NetSuite, partnering with IT, Business Systems, and functional teams.
- Contribute to programs that span Lead-to-Cash, Customer Experience, Finance, and Procurement processes in a large, enterprise software environment.
- Help ensure systems and process changes are well sequenced, clearly documented, and aligned to business outcomes.
- Champion data quality, system hygiene, and clear ownership across integrated systems and reporting.
- Work closely with cross functional partners including IT, Business Systems, Finance, Sales Ops, Customer Experience, Procurement, and Security.
- Prepare executive ready dashboards, status updates, and presentations with clear narrative, insights, and recommendations.
- Communicate program progress, risks, and trade?offs with clarity and confidence to both technical and non?technical audiences.
- Escalate issues with context, options, and data-backed recommendations.
- Develop and maintain program dashboards, reports, and documentation using tools such as Excel, Power BI, Tableau, Smartsheet, or similar.
- Analyze program data to identify trends, risks, and opportunities for improvement.
- Support process improvement initiatives by applying structured problem solving and consulting best practices.
- Ensure strong program hygiene including RAID logs, decision tracking, documentation, and governance artifacts.
- Support agile execution where applicable by coordinating backlogs, milestones, and cross team dependencies.
- Facilitate meetings and working sessions, remove blockers, and follow up on action items to maintain delivery momentum.
- Continuously identify opportunities to improve delivery efficiency through automation, AI, and tooling.
Required Experience & Skills
- 5β10 years of experience in program management, project management, business analysis, or management consulting.
- Experience working in or with enterprise technology, SaaS, or business systems teams.
- Demonstrated ability to support senior program leaders while also leading smaller initiatives independently.
- Strong analytical skills with experience producing executive level reporting and insights.
- Proficiency with analytics and visualization tools (Excel, Power BI, Tableau) and PM tools (Smartsheet, Jira, Microsoft Project).
- Ability to operate effectively in ambiguous, fast-moving environments with multiple stakeholders.
- Excellent written and verbal communication skills with a strong executive presence.
- Bachelorβs degree in business, operations, analytics, or a related field.
- Familiarity with Amazon Connect, Salesforce, and/or NetSuite.
- Exposure to Lead-to-Cash, Customer Experience, Finance, or Procurement processes in an enterprise software company.
- Experience in a PMO, transformation office, or consulting environment.
- Demonstrated interest in AI, automation, and operational efficiency.
- Strong organizational skills, attention to detail, and proactive problem-solving mindset.
- Bachelorβs degree in business, operations, analytics, information systems, or a related field, or equivalent practical experience.
- $68.97 per hour.
Director of Engineering β Salesforce (Hands-On)
Location: San Francisco, CA (On-site) (Potential of Hybrid)
Compensation: Up to $350,000 total annual compensation (Base + Bonus/Equity, DOE)
Type: Full-Time
About the Opportunity
We are partnering with a fast-growing SaaS company embarking on a greenfield Salesforce implementation. This is a strategic and technical leadership role for a Director of Engineering who comes from a strong Salesforce development background and still enjoys being hands-on.
You will own the technical vision and execution of the Salesforce ecosystem from the ground up, building a scalable, enterprise-grade platform while leading and growing a high-performing engineering team.
This is a foundational build, not an optimization of an existing environment.
The Role
We are seeking a Director of Engineering with:
β’ 10+ years of hands-on Salesforce development experience
β’ 4+ years leading engineering teams in an architectural or senior leadership capacity
β’ Proven experience delivering large-scale, enterprise Salesforce implementations
β’ Deep understanding of the full lifecycle: Discovery β Architecture β Build β Integration β Deployment β Maintenance and Optimization
This individual must be comfortable operating at both the executive strategy level and in the codebase when necessary.
Key Responsibilities
β’ Define and own the Salesforce technical strategy and long-term architecture roadmap
β’ Lead a greenfield Salesforce implementation from initial discovery through go-live and beyond
β’ Hire, mentor, and manage a team of Salesforce engineers and technical leads
β’ Establish engineering best practices, governance standards, and scalable design patterns
β’ Architect complex integrations across internal systems and third-party platforms
β’ Oversee data architecture, security models, and performance optimization
β’ Implement DevOps processes, CI/CD pipelines, and release management frameworks
β’ Partner closely with Product, RevOps, GTM, and executive leadership to align technical delivery with business objectives
β’ Maintain hands-on involvement in solution design, code reviews, and critical technical decisions
Required Experience
β’ 10+ years of hands-on Salesforce development (Apex, LWC, APIs, Integrations)
β’ Strong background in Sales Cloud and Service Cloud; multi-cloud experience preferred
β’ Extensive experience with enterprise integrations (REST/SOAP APIs, middleware, event-driven architecture)
β’ Experience leading multi-cloud or multi-org implementations at scale
β’ Proven leadership managing engineering teams in high-growth environments
β’ Deep knowledge of Salesforce platform architecture, governor limits, and performance tuning
β’ Experience with data migrations and large-scale system transformations
Preferred Qualifications
β’ Salesforce certifications strongly preferred (Platform Developer II, Application Architect, System Architect, CTA ideal)
β’ Experience within high-growth SaaS organizations
β’ Experience building engineering teams from the ground up
β’ Strong executive communication and stakeholder management skills
What Makes This Role Compelling
β’ Greenfield ownership of a core revenue-driving platform
β’ Executive visibility and influence across the organization
β’ Opportunity to build and scale an engineering team in San Francisco
β’ Compensation up to $350,000 annually
β’ Direct impact on company growth and long-term technical direction
If you are a technically strong Salesforce leader who thrives in high-growth environments and wants to build an enterprise-grade architecture from the ground up while leading a world-class team, this is an opportunity to make a defining impact.
MISSION
Own renewal and expansion operations across a portfolio of B2B SaaS accounts. Reduce founder dependency. Increase net revenue retention.
Company Description
MeetingPulse is a profitable B2B SaaS platform serving enterprise and high stakes live events. We are founder led, lean, and execution focused. We value clarity, accountability, and customer trust.
Role Description
You will own renewal and expansion mechanics for a defined portfolio of accounts.
This is a hands on commercial ownership role.
You will:
β’ Own renewal calendar and 120 day renewal planning
β’ Map stakeholders and buying centers
β’ Run QBR cadence where appropriate
β’ Identify and qualify expansion opportunities
β’ Drive activation and usage conversations
β’ Prepare concise expansion briefs for founder
β’ Maintain CRM hygiene and follow up discipline
β’ Escalate risk early
Founder retains:
β’ Largest strategic accounts
β’ Final negotiation
β’ Product positioning
Success Metrics
β’ 100 percent renewal plan coverage 120 days before renewal
β’ Net revenue retention improvement
β’ At least 3 qualified expansion plays per quarter
β’ Zero dropped follow ups
β’ Clear written weekly account summary
Qualifications
Required:
β’ 7+ years enterprise B2B SaaS account management
β’ Personally owned renewals and expansion quotas
β’ Comfortable operating without large support teams
β’ Strong listening skills
β’ Commercially driven, not asset driven
β’ Calm, low ego communicator
Nice to have:
* Experience with enterprise events teams
* Experience with medical meeting settings (e.g.: ad boards, product theaters, medical congresses)
Engagement Structure & Compensation
This is a part-time role, approximately 15 hours per week, structured across Tue/Wed/Thu during U.S. business hours.
Compensation is $6,000 per month ($90 per hour equivalent), with potential performance-based upside tied to net revenue retention and qualified expansion outcomes.
This engagement begins with a 90-day contract trial period with clearly defined success metrics. If both parties are aligned and performance targets are met, the role may continue on an ongoing basis.
Strategic Enterprise Account Executive | AI & Quantum Infrastructure
Location: Bay Area, CA (remote/hybrid)
Sector: Deep Tech / AI & Quantum Infrastructure
Compensation: $300,000 OTE (50/50 Split)
Join a leading Quantum & AI software company in Munich!
The Opportunity
A rapidly growing, well-funded deep-tech company at the forefront of Quantum computing and Artificial Intelligence is seeking a driven and experienced Strategic Enterprise Account Executive to lead high-value growth across the US market.
Recognised as one of the most promising AI companies globally, this organisation provides advanced software solutions that allow Fortune 500 enterprises to solve complex, high-impact challenges in finance, energy, and manufacturing. This is a senior, consultative role for a specialist who thrives where technology, business strategy, and long-term value creation intersect.
Key Responsibilities
- Market Seeding: Identify and activate new enterprise accounts across the US, focusing on AI, LLM, and Quantum infrastructure use cases.
- Consultative Strategy: Partner with C-suite stakeholders to co-create AI transformation roadmaps. You aren't selling a product; you are selling a competitive advantage.
- Complex Deal Orchestration: Lead the commercial strategy for bespoke deals ranging from $500k to $5M+, managing everything from initial discovery to final negotiation.
- GTM Leadership: Work closely with global product and engineering teams to refine the US market strategy based on direct feedback from the Bay Area tech ecosystem.
Required Experience
- 10+ years in Enterprise Sales or Strategic Business Development within the tech/infrastructure space.
- Proven Track Record: History of closing complex, high-value deals (typically $500k β $5M+) within the US enterprise market.
- Executive Presence: Significant experience influencing and advising C-level stakeholders within large corporations.
- Deep Tech Literacy: Comfort selling AI, infrastructure, or highly customised technology solutions.
- Sector Knowledge: Experience in AI, Infrastructure, or highly customised digital transformation projects is essential.
Preferred Experience:
- Network: Established relationships within the Finance, Energy, Manufacturing, or Telecom sectors are highly preferred.
- Consulting Pedigree: A background in Tier-1 Management Consulting (e.g., Deloitte, Accenture, McKinsey) or a Global Systems Integrator is highly advantageous. You must be comfortable with white-boarding solutions from scratch.
Interested? Apply directly through LinkedIn, or send your CV to
By applying to this role you understand that we may collect your personal data and store and process it on our systems. For more information please see our Privacy Notice
Founding Account Executive
Sybilion builds AI-powered forecasting and decision-support for complex industrial supply chains. We process trillions of market, climate, trade, and macro signals to give procurement, supply chain, and finance teams the information advantage they need to outsmart uncertainty.
Who this role is really for
We are looking for an outlier.
Someone with a strong track record of winning β in something.
That βsomethingβ does not have to be sales.
Maybe you:
- Built and exited a startup
- Closed complex enterprise deals
- Won national competitions (sports, music, academics, debate, chess, whatever)
- Were top of your class in a hard field
- Built a network others couldnβt access
- Sold something nobody thought would sell
What youβll own
1) Enterprise deal ownership (end-to-end)
- Source, qualify, and close mid-market and enterprise industrial accounts
- Run discovery with procurement, supply chain, and CFO-level stakeholders
- Navigate multi-stakeholder environments
- Own the full sales cycle: first contact β workshop β pilot β commercial agreement
- Drive β¬100k+ ACV deals
You are accountable for revenue.
2) Build the GTM engine with us
- Help define ICP prioritisation (polymers, chemicals, packaging, etc.)
- Shape positioning based on what resonates in real conversations
- Build repeatable processes for pipeline generation and deal progression
- Contribute to pricing strategy and packaging
You are not βa sales rep.β
You are building the commercial function.
3) High-touch relationship development
- Develop C-level and senior operational relationships
- Leverage events, industry associations, partnerships
- Open doors through credibility and persistence
- Build trust in conservative industrial environments
This is not transactional SaaS selling.
This is consultative, strategic, and long-cycle.
4) Structured execution & forecasting
- Maintain rigorous pipeline discipline
- Own forecasting accuracy
- Work closely with founders and product
- Translate client pain into product feedback
You should be comfortable discussing ROI in the millions and backing it with logic.
You might be a strong fit ifβ¦
- 3β8 years experience in enterprise sales, consulting, founding, or a high-performance environment
- You have a documented track record of being top-tier (revenue, performance, competition, academics, sport, music, etc.)
- You are comfortable selling complex, technical products (AI, data, supply chain, finance)
- You enjoy high-autonomy environments
- You prefer ownership over structure
- You are metrics-driven and competitive
- You want upside and responsibility
Bonus points
- Experience selling to industrial, manufacturing, chemicals, polymers, packaging, or supply chain companies
- Former founder or early-stage operator
- Experience with β¬100kββ¬500k ACV deals
- Comfortable with technical demos and ROI modelling
We offer:
- High responsibility
- High upside
- Direct founder collaboration
- Ground-floor equity impact
- The chance to build something durable
Account Executive
Location: San Francisco, US. Hybrid.
Funding: Seed
Weβre hiring an Account Executive for a GenAI startup changing the way AI & SaaS startups sell software. This is their 5th AE hire. Fast-growing team & ARR. Founders just moved into a bigger office on the West Coast. 400% YoY growth.
Hybrid, SF. Circa $200k OTE, + equity.
What Weβre Looking For
-Strong prospecting & closing experience
-Able to self-source pipeline
-Experience in a startup environment
-Hit 6-figure quotas (New logo)
Please apply if this looks interesting & we will reach out directly to share more information & discuss.
Strategic / Enterprise Account Executive
San Francisco | On-site | $300K OTE (50/50) + Equity
Weβre partnering with a high-growth, Series B AI infrastructure company in San Francisco that is quietly becoming the backbone behind thousands of AI-powered products.
This isnβt another AI application. Itβs the infrastructure layer that enables other software companies to ship AI-driven experiences at scale. When their customers win, itβs because this platform works flawlessly in the background.
Theyβve grown 3x year-over-year, serve category leaders, and are now scaling their enterprise motion deliberately.
Theyβre hiring a true Strategic / Enterprise AE to own complex, multi-threaded deals from first conversation through close.
Why This Role Is Different
- Youβre not selling a βnice-to-have.β Youβre selling infrastructure that companies build their products on.
- Youβll work directly with founders and senior leadership.
- The market is still greenfield, with very limited true competition.
- The bar is high. The team is small. The impact is visible.
If you want structure, layers of enablement, and brand recognition to lean on - this isnβt it.
If you want ownership, proximity to leadership, and to be part of something defining a category - keep reading.
What Youβll Do
- Own full-cycle enterprise deals end-to-end
- Sell into technical buyers (Engineering, Product, CTO) and commercial stakeholders
- Run multi-threaded sales cycles with high autonomy
- Build and close $200K+ ACV deals in a fast-scaling environment
- Operate in-office, shoulder-to-shoulder with a high-performance team
What Theyβre Looking For
- 5+ years closing enterprise or upmarket SaaS deals
- Experience selling to technical personas
- Comfortable in early-stage or scaling environments
- Proven track record above seven-figure quotas
- High integrity communicator with a consistent, transparent career story
The founders care deeply about skill and results - but they care just as much about credibility and trust.
Compensation
- $300K OTE (50/50 split)
- Meaningful equity
- 5β6 month structured ramp with guaranteed variable early on
This role has been open since late last year. The bar is high. The process is deliberate. Theyβre not compromising on quality.
If youβre a serious enterprise seller who wants to build in a category-defining AI infrastructure company - now is the time.
Conversations are moving quickly. Iβm holding discussions over the next 24β48 hours.
Email:
Or apply directly to this posting.
Confidential search. Company name shared after initial qualification.
Design Engineer
$175,000 β $250,000 USD + Significant Equity
San Francisco, CA β Willing to sponsor U.S. visas
In Office β 6 Days/Week
About the Role
TekRek is working with an early-stage, venture-backed fintech startup that is hiring a founding Design Engineer.
This role will focus on designing and shipping high-quality user interfaces while building AI-powered agents and customer-facing workflows. Youβll work directly with the founders in a three-person team, owning both design and frontend implementation from day one.
Key Responsibilities
- Design and ship high-quality user interfaces using Figma, NextJS, Tailwind, and TypeScript
- Build AI-powered agents and customer-facing workflows
- Translate product ideas into polished, production-ready experiences
- Rapidly prototype and iterate on new UI concepts
- Work directly with founders to define product direction
- Make fast, pragmatic design and implementation decisions
Requirements
- Exceptional UI and product design proficiency
- Ability to translate designs into production-ready HTML/CSS/TypeScript
- Strong frontend fundamentals (React / NextJS preferred)
- Experience operating in early-stage or fast-moving environments
- Interest in LLMs and AI-native user experiences
- High agency, urgency, and comfort with ambiguity
Weβre open to strong product designers who can code at a high level, as well as frontend engineers with exceptional design taste.
Why Apply?
This is a founding-level role with meaningful equity and direct product ownership. Youβll help define both the design language and user experience of an AI-native fintech platform from its earliest stages. High impact, high expectations, and significant upside.
Senior Engineer β ERP Application Support (Finance & HR)
The Center for Elders' Independence is a PACE (Program of All-Inclusive Care for the Elderly) organization (PO) that uses an interdisciplinary team approach for care planning and implementing purposeful, high quality, affordable, and integrated health care services to the elderly. Our elderly meet PACE requirements as prescribed by CMS and are referred to as participants. Our PO includes Adult Day Health Centers and primary care clinics, promoting participant autonomy, quality of life, and the ability for individuals to live in their communities.
The Position: We are seeking a Senior Engineer β ERP Application Support to provide day-to-day operational support, configuration, and issue resolution for ERP systems supporting Finance and HR functions. This role focuses on system stability, user support, and reliable execution of approved changes to ensure ERP applications effectively support business operations.
The Senior Engineer works closely with Finance stakeholders, vendors, and the Principal Application Developer (Enterprise Systems) to implement changes, resolve issues, and maintain reliable ERP system operations.
The salary range for the Senior Engineer at Center For Elders Independence is $93,850 - $140,744 per year. Wages/salary are based on the market for the Senior Engineer, as well as experience, skills, abilities and work history
Key Responsibilities:
- Work closely with Finance, HR, business analysts, vendors, and IT partners to understand operational needs and application issues. Provide timely support and solutions that align with established application designs and business requirements.
- Provide hands-on support for ERP applications, including configuration changes, user access management, workflow adjustments, and routine system maintenance. Execute approved enhancements and fixes under the guidance of senior technical leadership.
- Support ERP-related integrations with other enterprise systems such as EMR, CRM, banking platforms, and third-party vendors. Validate data accuracy and completeness for inbound and outbound integrations, escalating issues to platform or senior engineering teams as appropriate.
- Monitor ERP application health and performance. Troubleshoot and resolve application issues, incidents, and data discrepancies, serving as an escalation point for complex operational problems.
- Ensure ERP applications are operated in compliance with security policies, healthcare regulations, and internal controls. Support audits and compliance reviews by providing documentation and system evidence as required.
- Maintain technical and operational documentation for ERP configurations, workflows, and support procedures.
- Provide user support, training assistance, and guidance to Finance and HR staff.
- Assist with knowledge transfer and onboarding for new application support staff.
Education & Experience:
- Associate's degree in Computer Science, Information Technology, Finance, or a related field.
- 5+ years of experience in ERP application support, configuration, or enterprise application operations.
- Proven experience supporting financial or HR systems in a regulated environment.
- Experience working with vendors and third-party service providers.
- Technical Skills
- Strong hands-on experience supporting ERP systems for Finance and HR.
- Working knowledge of SQL for data validation and troubleshooting.
- Familiarity with application integrations and data flows across enterprise systems.
- Basic scripting skills (e.g., Python or JavaScript) for automation or issue resolution.
- Familiarity with healthcare interoperability concepts (HL7 / FHIR) from a support or validation perspective.
- Strong analytical and problem-solving skills.
- Clear communication skills for working with business users and technical teams.
Center for Elders' Independence is a PACE (Program of All-Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life, and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a capitation healthcare plan in which CEI is paid a set amount for each participant enrolled.
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries about this opportunity, please contact our Talent Specialist, Hema Malini at (63
Title: Business Process Specialist
- Hybrid Duration: 11 Months Location: Alameda, CA Hybrid
- 4 days onsite, 1 day remote Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered.
Description: The Business Process Specialist is responsible for coordinating and executing various process improvements and project implementations across Customer Service.
This role serves as a key collaborator and resource to the Global Process teams (Call Centers, IT and Training) and ensures that standard processes are documented and implemented in support of the overall vision.
Serve as CS SME for key/main processes relating to Material to support projects including UAT script writing, execution of test scripts, process documentation and implementation.
Serves as a primary department contact for system and process requirements implementations, enhancements and testing cycles.
Takes ownership of new business requirements and works with relevant call center functions to determine any new business processes and or changes to existing process.
Takes ownership of complex issues and challenges and create exception rules.
Support department SMEs in documentation best practices and maintenance in support of our Quality Adherence.
Actively identifies process improvements and drives process improvement initiatives by working cross functionally to continuously improve the systems, processes, and controls to ensure effective development, monitoring, and support is in place.
Oversees the day to day functionality of Contact Registration System and works with Global Process Teams and IT on maintenance and enhancement.
Key Responsibilities Work with Contract Registration Systems (e.g., Salesforce) and support related processes.
Participate in UAT testing, including writing and executing test scripts.
Handle process documentation and implementation across Customer Service functions.
Collaborate with call center teams, QA teams, and Global IT teams.
Support client documentation and quality adherence initiatives.
Focus heavily on process mapping and process documentation.
Top 3 Requirements Experience working with IT solutions and translating technical requirements into business processes.
Ability to work cross-functionally with large teams (IT, QA, Call Center, Global teams).
Strong experience in process mapping and process documentation.
Experience with Process mapping Data science Process documentation Interview Process: 2 rounds of interview About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
Process Documentation, process mapping, DATA SCIENCE
Remote working/work at home options are available for this role.