Jobs in Auburndale, MA

Job Title: Clinical Research Associate (CRA) – Oncology

Location: Boston, MA (Hybrid or Remote, with travel)

Reports to: Director of Clinical Operations

Our client is a Boston-based biotechnology company dedicated to developing innovative oncology therapies that address unmet medical needs. The team is driven by scientific rigor, patient-centricity, and collaboration to advance cutting-edge cancer treatments from early development through late-stage clinical trials.

Position Summary

The Clinical Research Associate (CRA) will support the planning, execution, and monitoring of oncology clinical trials in compliance with ICH-GCP, FDA regulations, and company SOPs. The CRA will serve as a key liaison between investigative sites and the clinical operations team, ensuring data integrity, patient safety, and operational excellence across assigned studies.

Key Responsibilities

• Conduct site qualification, initiation, monitoring, and close-out visits for oncology clinical trials
• Ensure protocol compliance, data accuracy, informed consent integrity, and patient safety
• Monitor AE/SAE reporting, protocol deviations, and essential documentation
• Train and support site staff and maintain strong site relationships
• Review and maintain study documentation and Trial Master File (TMF)
• Track site performance, identify risks, and proactively resolve issues
• Collaborate cross-functionally and provide timely monitoring reports
• Support audit and inspection readiness

Qualifications

• Bachelor’s degree/Master's degree in Life Sciences, Nursing, or a related field (required)
• 2+ years of CRA experience in clinical research (oncology preferred)
• Experience monitoring interventional clinical trials (Phase I–III preferred)
• Knowledge of Good Clinical Practices (GCP), clinical monitoring, study site oversight and management.
• Strong knowledge of ICH-GCP and FDA regulations
• Excellent communication, organizational, and problem-solving skills
• Ability to manage multiple sites and travel up to 30%

Offer

• Salary 100-150k (depending on level of experience)
• Career development opportunities in a growing oncology-focused organization
• Collaborative, mission-driven work environment in the Boston biotech hub

We are currently looking for a detail-oriented Estimator to join our tight-knit, fast-growing team. The ideal candidate is precise, consistent, and capable of completing multiple tasks at a time. You will be involved in the preparation of all phases of the preconstruction process from conceptual through construction documents.

This position will support the sales & management team by delivering first class client service, renovations, and new construction for projects in the public/private commercial, institutional, historical, multi-family, historical, healthcare and residential sectors, which range in size from $500k to $50 million+.

Responsibilities

• Build a comprehensive understanding of project strategy and deploy this knowledge throughout the Estimating process.
• Lead team to milestones to ensure the knowledge of the project and its requirements are current.
• Attend pre-bid meetings and site tours to be fully versed on how the site will affect subcontractor pricing. This includes working with Operations to include a site logistics plan.
• Review project plans and specifications.
• Manage the subcontractor bid management process; establish the proper subcontractor list; manage subcontractor coverage; manage information flow; and coverage maintenance throughout the life cycle of an estimate.
• Ensure adequate market coverage by maintaining a current knowledge of where the coverage stands.
• Develop thorough scopes of work that cover all aspects of a project, and ensures subcontractors comply with the scope produced.
• Review and analyze bids for conformance to project specifications, price, and related items. Discuss and resolve any questions with subcontractor prior to submission of final estimate.
• Prepare accurate quantity takeoffs.
• Determine labor, material, and equipment costs.
• Attend client meetings to discuss estimates, answer questions, and resolve issues regarding pricing and estimates.
• Review quotes and estimates with the Project Management Team.
• Develop initial procurement logs to ensure projected schedule can be achieved.
• Perform purchasing of subcontractor and vendors in a timely manner.
• Support the field, as required, by assisting in drawing review, scope review and preparation of change requests.
• Prepares multiple budgets for all phases (i.e., conceptual, schematic, design/development, final phase), and provide thorough reconciliation for client and internal review.
• Analyze completed projects to compare estimated costs to actual costs and determine the reason for any discrepancies.
• Conduct cost analysis at completion of project.
• Prequalify subcontractors to limit risk.

Qualifications

• Bachelor's degree in construction related field, or equivalent combinations of technical training and/or field experience
• A minimum of 5-7 years construction experience inclusive of 3 years of estimating projects with a commercial general contracting company. Field experience a plus
• Strong Estimating skills and experienced in estimating self-perform carpentry trades
• Management Experience including delegating, coaching, mentorship, and providing timely feedback
• Strong communication and presentation skills
• Strong knowledge of construction techniques and means & methods.
• Strong knowledge of Massachusetts subcontractor base.
• Successful candidate must possess a high degree of self-motivation, strong interpersonal, verbal and written communication skills; attention to detail; work in a team environment and be able to work accurately under pressure to meet deadlines.
• Must be proficient with Microsoft Excel, Word and Outlook. Experience with Onscreen Takeoff and Database Estimating software similar to Sage is a plus.

Hybrid Tues, Wed, Thurs onsite in Boston, MA

An American real estate investment trust that owns, develops, and operates wireless and broadcast communications infrastructure in several countries. The organization focuses on long-term value creation and operational excellence across its portfolio.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $60.00 to $70.00/hr. w2

Responsibilities

• Assess third-party vendors for inherent and residual risk across cybersecurity, privacy, compliance, financial stability, and operational resilience.
• Conduct and review vendor due-diligence questionnaires, SOC reports, penetration test results, and other security and compliance documentation.
• Monitor vendor performance and risk posture over time, track remediation plans, and validate corrective actions.
• Collaborate with Procurement, Legal, IT Security, and Business Owners to identify, document, and mitigate third-party risks.
• Maintain the TPRM platform with accurate data, evidence management, workflow tracking, and progress updates.
• Independently manage end-to-end TPRM assessments and reassessments for 30+ vendors per month, including communications, follow-ups, and timely review of questionnaires and artifacts.
• Maintain up-to-date progress notes within the tool for leadership and internal partner visibility.
• Support enhancements to TPRM policies, procedures, risk scoring methodologies, and leadership or regulatory reporting.

Experience Requirements

• Minimum 2 years of TPRM or risk-related experience required; 3 to 5 years of related industry experience preferred.
• Knowledge of the third-party or vendor management lifecycle, related controls, processes, and risk exposure across identification, selection, management, and termination.
• Strong operational risk management experience across identification, assessment, mitigation, prioritization, monitoring, and reporting.
• Understanding of regulatory requirements and expectations related to TPRM.
• Strong organization, planning, and project management skills with the ability to prioritize and meet deadlines.
• Ability to work with cross-functional groups and multiple organizational levels to achieve results.
• Leadership capability to drive and motivate stakeholders to outcomes.

Education Requirements

• Bachelor’s degree or equivalent work experience.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact

Job ID: JN -

We are seeking a Chief Engineer to join our dynamic team at Flagship Facility Services LLC. In this pivotal role, you will oversee engineering operations and ensure the highest standards of facility maintenance and management. Your leadership will be crucial in delivering exceptional service to our clients while driving operational efficiency. The Chief Engineer must ensure the highest level of professionalism, while meeting the clients’ needs, and a commitment to achieving the goal of 100% uptime throughout the engineering team.

Responsibilities

• Supervise the performance and maintenance of all mechanical, electrical and craft services, ensuring operation within design capabilities and achieving proper environmental conditions prescribed by Building Management.
• Oversee and supervise the efficient operation of the facility equipment and systems.
• Perform requisite daily communication with Building Management on matters relating to the services performed.
• Develop operating instructions and procedures for equipment and systems. Strive toward a goal of zero down-time in operations by virtue of reliable system performance.
• Prepare operating budgets relative to the Engineering Department.
• Together with the Flagship Branch Manager, implement and conduct training programs for operating the facility equipment and systems.
• Establish and maintain periodic operational testing schedules for critical systems and equipment.
• Administer an effective and accountable preventative maintenance system tailored to the facility.
• Evaluate all equipment and systems operationally and provide the customer with a list of deficiency items and recommendations for improvement.
• Monitor and supervise subcontracted jobs to outside concerns when it is not practical for them to be performed in-house, or as may be requested by Building Management.
• Monitor an effective energy conservation and management program to ensure measures are taken to keep operating costs at a minimum.
• Possess the requisite licenses and permits required by local laws and ordinances to operate, repair and maintain the facility equipment and systems. Ensure that the on-site staff conforms to all local laws, codes and regulations. In conjunction with Building Management, establish a program for the acquisition, storage and accountability of all operating materials, tools and equipment.
• Establish a customer approved inventory control system.
• Support and maintain a work order system for the control and assignment of all on-call and unscheduled services requested by the customer.
• This system is to include the work performed, where applied, personnel assignments, time and material estimates, and authorization.
• Ensure that work responsibilities are allocated properly among subordinates by developing and implementing manpower schedules and work methods and procedures that are designed to obtain low cost and efficient operation.
• Establish performance standards for each phase of work, adhering to standard practices and quality levels.
• Carry out policies and procedures of the customer and Flagship Facility Services, Inc. concerning safety, administrative requirements, standards, practices and work methods.
• Perform any additional duties on an as required basis where such duties are within the scope of contractual limitations.
• Minimum of five (4) years’ experience in the implementation of the above.

Knowledge and Skills

• Central Plant Experience
• Mission critical facility experience- data center, hospital, science labs
• Manages all maintenance, capital, and technical projects
• Liaisons with engineers, consultants, and architects
• Working knowledge of MEP systems, building, fire, mechanical, and electrical codes
• Ability to read and interpret blueprints, schematics, technical manuals, and one-line diagrams
• Able to troubleshoot and repair motors, pumps, valves, lifts, and generators
• Working knowledge of fire alarm and suppression systems
• Electrical, hydraulic, mechanical power transmission, and pneumatic systems knowledge
• Ability to write scopes of work, method of procedures, and job safety analysis
• Acts as site EHS lead
• OSHA 10 mandatory, OSHA 30 preferred
• Ability to manage budgets and key performance indicators (KPIs)
• Ability to perform root cause analysis
• Advance knowledge of building automation systems
• Working knowledge of computerized maintenance management (CMMS) and energy management systems

Education and work experience

• Associates technical degree required, Bachelors preferred
• Must have Boiler Operator I License
• Must have Waste Water License
• Licensed HVAC, Plumbing or Electrical preferred

If you are ready to take your career to the next level as a Chief Engineer with Flagship Facility Services LLC, we invite you to apply today and be part of our commitment to excellence in facility services!

Benefits:

Our client is a global leader within nutrition, health and beauty. For their facility in Lexington, MA they are looking to hire an Associate Principal Scientist, Fermentation. This role will be responsible for fermentation science on a global basis. As head of the bioprocess team, you will link activities in fermentation and downstream recovery technologies.

The role will manage a team of scientists in the bioprocess sciences team, as well as lead close interactions with the microbiome team and other global R&D and pilot plants.

The Role

• Drive continuous improvement of methods, experimental setups, and workflows across R&D teams.
• Mentor, coach, and empower a diverse team of Scientists and Engineers, fostering an inclusive environment where all voices are values. Serve as a problem-solving consultant to internal and external project team members, including laboratory and biomanufacturing personnel.
• Lead communications with internal collaborators, third parties, and strategic partners.
• Work closely with the Lexington Strain Engineering Team and Microbiome Team to direct the development and implementation of (an)aerobic fermentation protocols to identify improved organisms and develop novel processes. Coordinate cross‑site experiments and knowledge transfer; clearly communicate progress and risks to stakeholders.
• Ensure compliance to quality, environmental, occupational health & safety procedures; uphold aseptic techniques and contamination control. Promote a positive, safe and compliant work environment.
• Work setting: Lab‑based leadership role with hands‑on experimentation and on‑the‑shopfloor coaching.

The Requirements

• PhD plus 8 years of experience or MSc plus 12 years of experience in Fermentation Science, Biotechnology, Biochemical Engineering, Metabolic Engineering, Microbiology, or related field - or equivalent industry experience.
• Extensive experience with bench scale (10 ml to 10 L) anaerobic and aerobic microbial fermentation equipment and technology leveraging yeast, fungi, and bacteria.
• Understanding of scale-up / scale-down of fermentation and downstream recovery operations.
• Broad microbial physiology and gut microbiome research expertise is a strong plus.
• Previous industry and direct team leadership experience with excellent project management and organizational skills (Minimum 5 years of team leadership required).
• Background collaborating with strain engineering and analytical chemistry teams (omics, modelling, protein engineering) to translate strain capabilities into bioprocess wins.

Title: Medical Director

Job Type: Full-time

Location: Hybrid 4 days per week in Brighton, MA office; 1 day remote from home

FLSA Status: Exempt

Position Summary

The Medical Director oversees all medical and clinical operations at BMI, Inc., ensuring the highest standards of patient care, regulatory compliance, and innovation. This role is responsible for the organization’s medical management strategy, providing clinical insight in areas such as utilization management, case management, provider network, contracting, pharmacy, and service operations (claims). The Medical Director also collaborates with stakeholders to optimize clinical effectiveness and integrate medical advancements into the organization's healthcare offerings.

Key Responsibilities

Medical Operations & Compliance

• Initiate and oversee the development and execution of an annual plan for medical management, ensuring alignment with the mission and goals of the Plan, financial resources, and government contract requirements with the Department of Defense.
• Establish and execute utilization management policies and work plans with the Plan’s key stakeholders to achieve medical management strategies.
• Establish and implement population health initiatives, including disease management programs, health risk screening, preventive health activities, and specialized case management.
• Ensure compliance with all federal, state, and regulatory requirements, including HIPAA, DHA, and Department of Defense regulations.
• Develop and implement policies to enhance patient safety, improve care quality, and integrate best clinical practices.

Leadership

• Collaborate with Provider Relations to establish, implement, and oversee education and outreach to network providers to align the Plan’s medical management objectives with clinical practice in the network.
• Participate in the Quality of Care Committee.
• Provide strategic leadership in medical policy, care coordination, and quality assurance.
• Manage and lead the clinical team.
• Partner with Human Resources to oversee hiring, training, and performance management of department employees.

Clinical Quality & Management

• Initiate and oversee the development and execution of an annual clinical quality management plan to achieve optimal health outcomes and exceptional service.
• Establish and oversee implementation within USFHP of quantitative outcome measures that meet HEDIS requirements and validate Plan performance.
• Track utilization trends and work with the Plan leadership team to identify outliers that may require focused review.
• Establish and execute utilization management policies with key stakeholders to achieve the medical management strategies for self-insured products.

Pharmacy & Cost Management

• Collaborate with the Chief Pharmacy Officer in developing policies and strategies for the cost-effective delivery of pharmacy benefits.
• Oversee medication management initiatives to improve prescription drug therapy and cost efficiency.

Stakeholder & External Relations

• Participate as the USFHP, Brighton Marine, physician representative in all national forums and workgroups related to medical and quality management for the US Family Health Plan.
• Develop and maintain relationships with key stakeholders, including hospitals, payers, and government agencies.
• Represent BMI in professional and regulatory forums.

Qualifications

Education & Experience

• Doctor of Medicine (MD) degree or Doctor of Osteopathic Medicine (DO) degree.
• Minimum 5 years of experience in clinical leadership, managed care, and healthcare administration.

Licensure & Certifications

• Active and unrestricted medical license.
• Board certification in a relevant medical specialty.

Skills & Competencies

• Strong leadership, strategic planning, and decision-making skills.
• Expertise in medical management, utilization review, and provider engagement.
• Knowledge of healthcare regulations, clinical operations, and patient safety.
• Proficiency in healthcare data analytics and performance measurement tools.
• Ability to develop and implement clinical quality initiatives.
• Commitment to patient-centered care.

Physical Nature of the Job

Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the campus.

Equal Opportunity Employer Statement

Brighton Marine is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law. We strongly encourage applications from veterans and individuals with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Work Authorization

Candidates must be authorized to work in the United States without sponsorship now or in the future.

As a Zuma Sous Chef, you are responsible for supporting the Executive Chef and the Head Chef in all aspects of kitchen operations, including food preparation, menu development, staff supervision, and ensuring exceptional culinary experiences for our guests. You will collaborate closely with the culinary team to maintain high standards of quality, creativity, and efficiency in the kitchen.

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities: Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.

Life at Zuma

At Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:

Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do

Main Duties

Your key responsibilities will include:

• Oversee the day-to-day operations of the kitchen, including food preparation, cooking, and plating, to ensure consistency and adherence to quality standards
• Train and mentor kitchen staff, including line cooks, prep cooks, and other culinary team members, to maintain high levels of skill, productivity, and morale
• Supervise kitchen staff during service periods to ensure smooth and efficient operations, including proper timing of food production and delivery
• Manage inventory levels of food and kitchen supplies, and oversee ordering and receiving of ingredients and products
• Assist in scheduling kitchen staff, managing labor costs, and optimizing staffing levels to meet business demands
• Collaborate with the Executive Chef and Head Chef to develop seasonal menus, special promotions, and culinary events, and participate in menu tastings and evaluations
• Assist in budgeting and cost control measures, including monitoring food costs, portion control, and inventory management

What We Look For

Our ideal candidate embodies our values and the following:

• A genuine love for culinary experiences & a passion for Japanese cuisine
• A natural team player who is at home working in sync with a large team
• Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences
• 2+ years Sous Chef experience or senior culinary position in a high-volume restaurant or hospitality establishment
• Culinary degree or equivalent formal training preferred
• Must hold a valid health and safety certification as required by local regulations
• Ability to work flexible hours, including evenings, weekends, and holidays, as required

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

As part of our team, you’ll enjoy:

• World-Class training, designed to inspire and educate
• Global opportunities, experience hospitality around the globe with our five incredible brands
• Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.

Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.

Location: Boston, MA; New York, NY; or Washington, DC | Hybrid or Remote depending on location

Salary Range: $91,000-$101,300

Schedule: Full-time | Monday-Friday

Job Overview

Our client, a leader in the intellectual property industry, seeks an experienced IP Client Administrator (Patent) to support its growing patent prosecution practice. This role requires exceptional communication, organization, and attention to detail to ensure client satisfaction and operational efficiency. As a key team member, you’ll prepare legal documents, manage patent prosecution dockets, maintain data integrity, and serve as the liaison between clients, attorneys, and firm personnel. You’ll work independently while collaborating across teams to deliver excellent client service.

Qualifications & Skills

• Bachelor’s degree preferred.
• Minimum 3–6 years of patent prosecution experience, ideally in a law firm environment.
• Comprehensive knowledge of domestic patent procedures, terminology, and USPTO filing requirements.
• Strong written and verbal communication skills, with the ability to explain complex information clearly.
• Exceptional organizational skills and attention to detail.
• Demonstrated problem-solving and critical thinking abilities.
• Strong proficiency in Microsoft Office (Word, Excel, Outlook) and IP management software.
• Proven ability to handle multiple priorities and meet deadlines in a fast-paced environment.
• Reliable, punctual, and adaptable to changing priorities.
• Ability to maintain confidentiality and professionalism at all times.

Key Responsibilities

• Build and maintain strong relationships with assigned clients, ensuring efficient communication and support.
• Prepare and file domestic patent prosecution documents and correspondence with the USPTO.
• Manage and organize client dockets in compliance with firm procedures.
• Review and process incoming correspondence, emails, and client instructions.
• Maintain accurate and organized electronic IP files.
• Develop, implement, and update standard operating procedures and client data reference materials.
• Identify opportunities to improve workflow efficiency and client satisfaction.
• Provide training and guidance to internal team members on client-specific processes.
• Collaborate across departments to ensure timely and high-quality deliverables.
• Research and retrieve information using firm databases, the MPEP, and other legal resources.
• Participate in system testing, pilot programs, and process improvement initiatives.
• Support supervisors and firm leadership with special projects as needed.

Apply today!

If you’re a detail-driven professional with a passion for patent prosecution and client service excellence, we’d love to hear from you. Apply today to join a dynamic team that values accuracy, innovation, and growth.

Founded in 1969, JOHNLEONARD, a woman-owned business, is the premier staffing choice in Boston and beyond. We provide Temporary/Contract, Direct Hire, Temp-to-Hire, and Payroll services as part of our comprehensive service offerings. JOHNLEONARD is an equal opportunity employer committed to representation, belonging, and accessibility in the workplace. All applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

LHH Recruitment Solutions is seeking a proactive and detail-oriented Quantity Surveyor III to support our client’s

Position- Quantity Surveyor III

Pay Range: $55-$61/hr.

Location- MA, NH and VT(Hybrid)

• Not looking for just electric construction if they come from civil construction that is ok

• 2-3 years estimating background is preferred

• Locations are MA, NH and VT

• Looking for experience in procurement and stakeholder, legal drafting contracts

• 3-5 years of negotiating contracts

Key Accountabilities

• Support project teams in project cost management, negotiation, technical contract compliance and dispute resolution to ensure the annual electric capital construction workplan assigned to contracted resources is effectively and efficiently delivered

• Change Management. Review change orders for contract compliance, pricing accuracy, timely submission, and proper supporting documentation

• Foster relationships with external contractors along with internal stakeholders including but not limited to Construction, Project/Program Management, Procurement, Engineering, Safety and Emergency Planning

• Support bid project development and contract risk identification ahead of award

Qualifications

• A bachelors degree is required

• 3-5 years of experience in contracts, estimating, engineering, construction management and/or project management within the electric utility or similar technical industry required

• 3-5 years of negotiating contracts and change orders to achieve value

• 2-3 years of estimating background is preferred

• EPC experience is a plus

• Proficiency with Microsoft Office including Power BI, MS Teams, SharePoint, Power Point, Excel and Word required

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

As an Assistant Branch Manager at Rockland Trust, you play a pivotal role in supporting the Branch Manager in overseeing daily operations, driving business growth, and ensuring exceptional customer service. Each day, you create a positive and motivating team environment to help staff meet branch goals and objectives, and cultivate a customer-centric retail environment focused on identifying and providing team-based solutions for customer financial needs.

With a consultative, team-oriented sales personality and outstanding personal customer skills, you take responsibility for ensuring that every customer receives a consistent World Class Customer Experience with every branch staff interaction whether in person, over the phone, or through digital channels. You are a leader in the branch, personally executing a high level of customer service and modeling these behaviors to the staff.

What You’ll Do:

• Work in direct collaboration with the Branch Manager to:
• Train, motivate, develop, and coach employees.
• Accept responsibility for individual and overall branch sales, and customer experience performance.
• Nourish branch enthusiasm for participating in product promotion and other areas of opportunity.
• Track and report branch performance.
• Maintain the operational integrity of the branch.
• Ensure proper controls are maintained over all branch operational processes and regulatory requirements.
• Communicate new and/or changed policies and procedures to branch staff.
• Develop and implement sales programs and maintain a positive sales and service environment.
• Develop and maintain effective lobby management and customer outreach efforts.
• Maintain and utilize Salesforce platform.
• Manage referral targets on both an individual basis as well as for the branch team, leveraging a needs-based, consultative sales approach and online produce recommendation guides.
• Proactively identify, report, and resolve customer issues to ensure a positive customer experience.
• Ensure team compliance with RTC policies and procedures by leading by example, demonstrating our RTC core values and delivery on our customer promises.
• Maintain a thorough knowledge of all products and services provided by the bank including Consumer Products, Home Lending, Business and Cash Management alternatives; act as a resource to others in product knowledge.
• Actively demonstrate technology and self-service channels with new and existing customers promoting ATM, online banking, and mobile banking alternatives.
• Understand and utilize Regional Based Staffing and branch staffing models to coordinate in-branch customer demand while facilitating and supervising proactive outreach such as outbound calling and external sales calls.
• Consistently meet or exceed sales and service expectations by effectively leveraging RTC needs-based product recommendations; consistently meet or exceed requirements on mystery shops.
• Show initiative in maintaining a solid foundation of product knowledge by taking advantage of trainings as they are offered and completing required trainings within the timeframes provided.
• Represent Rockland Trust by establishing meaningful roots in the communities it serves.
• Supervise branch staff in the absence of the Branch Manager.
• Assume responsibility for additional reporting duties and responsibilities as required.

What You’ll Experience:

• Meaningful relationships: We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive environment where everyone is given the chance to succeed.
• Commitment to community: We believe supporting our communities is essential, and are committed to helping those in need.
• Recognition & reward: We believe all colleagues should be recognized for their contributions
• Training & development: We believe all colleagues are critical to our future, and we will invest in their success by providing educational experiences and resources to manage and navigate their careers.
• Comprehensive benefits: Our goal is to offer our colleagues a generous benefits package, and an environment that supports a healthy work-life balance. Our benefits include competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, Vision, Pet Insurance, 401K retirement plan, Long Term Disability & Life Insurance, Child Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning wellness program and much more.

Required Qualifications:

• Must be or become a Notary Public and NMLS certified.
• Ability to generate sales excitement and act as a coach and mentor to the staff.
• Proficient in Microsoft Word and Excel with ability to operate a variety of office equipment.
• Excellent verbal and written communication skills.
• Consultative, team-oriented sales personality with outstanding customer service skills.
• Sound risk decision-making skills and strong operational proficiency.
• Supervisory abilities to provide constructive and positive feedback, and manage performance.
• Ability to meet compliance and audit requirements.
• High degree of professionalism and ability to demonstrate tact and diplomacy when needed.
• Ability to work within normal office requirements, with long periods of standing and continuous customer support.
• Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
• Serves as the bank representative in community activities
• Ability to successfully complete our training program

Preferred Skills/Experience:

• College degree and two to four years of retail banking or equivalent experience preferred.
• The ideal candidate should possess Retail Banking experience in a sales environment with strong supervisory experience.

Who We Are:

At Rockland Trust, we believe that being a great place to bank starts with being a great place to work. When our colleagues are valued and cared for, they’re empowered to make a difference for our customers and communities.

As one of The Boston Globe’s “Top Places to Work” for the past fourteen years, we know that finding the right people is just the beginning. Through competitive benefits, enriching development opportunities, and a respectful and collaborative culture, we’ve built a workplace that enhances our colleagues’ lifestyle and inspires them to reach their full potential.

For over 116 years, we have been dedicated to strengthening the neighborhoods we live in and serve. Rockland Trust offers a wide range of banking, investment, and insurance services to help individuals and businesses work toward their financial goals with more than 120 branches located throughout Massachusetts, as well as commercial banking, investment management offices, and residential lending centers across Massachusetts and Rhode Island.

Rockland Trust is the Bank Where Each Relationship Matters®. In pursuit of that promise, we foster a respectful and inclusive work environment where everyone is given the chance and resources to succeed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Additionally, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Now that you’ve heard a little bit about us, we’d love to hear more about you. Submit your application and come help us strengthen our communities- one relationship a time.