Jobs in Aliso Viejo

Sales Development Representative (Lead Manager / Acquisitions Specialist) - GG Homes | Irvine, CA

Are you a relentless communicator who thrives on the hunt? Do you get energized by making connections, qualifying opportunities, and knowing that your hustle is what fills the pipeline?

GG Homes is looking for a driven Sales Development Representative who's hungry to break into real estate acquisitions, loves being on the phone, and is ready to build serious income through performance. This is a role where your activity directly creates your opportunity—and your paycheck.

If you want a company that rewards your effort, invests in your growth, and makes winning feel like a celebration, let's talk.

Who We Are

GG Homes is a fast-growing real estate investment company and one of Southern California's leading cash buyers. We've built our success on delivering real solutions to homeowners while creating an environment where high performers can truly thrive.

Here's what makes us different: we believe in celebrating wins as much as we believe in working hard to achieve them. Whether it's team trips to Cabo after record months, Din Tai Fung lunches when we crush our goals, or sunset yacht dinners with the team, we make sure success feels rewarding—not just financially, but personally too.

The Role: Sales Development Representative (Lead Manager / Acquisitions Specialist)

This is a high-activity, phone-first role for communicators who are quick on their feet and relentless in their follow-through. As an SDR, you are the engine that powers GG Homes' acquisition pipeline. You'll be cold calling potential sellers, managing and qualifying inbound leads, and setting high-quality appointments for our Acquisitions Managers to close.

You won't be waiting for deals to come to you—you'll be creating them. Every call is a chance to build rapport, uncover motivation, and move a potential deal forward. The best SDRs treat their lead lists like a business, attack every dial with purpose, and take pride in the quality of the appointments they set.

What You'll Actually Do

• Cold call property owners from targeted lead lists to generate seller interest and uncover motivated leads
• Qualify inbound leads quickly and accurately, identifying the right sellers for our Acquisitions team
• Set high-quality, confirmed appointments for Acquisitions Managers—quality matters as much as quantity
• Build genuine rapport with sellers over the phone, earning trust and keeping conversations moving forward
• Follow up consistently with leads who aren't ready yet, turning "not now" into "let's meet"
• Manage your pipeline with precision in Salesforce, keeping every lead properly tracked and updated
• Hit daily, weekly, and monthly activity and appointment-setting targets
• Communicate clearly with Acquisitions Managers to ensure smooth handoffs and maximum close rates
• Strategize with leadership to refine your approach, improve conversion rates, and stay ahead of the market

Who You Are

Your DNA

• Natural communicator – you build trust fast, listen well, and know how to keep a conversation moving in the right direction
• Relentless and resilient – you make 100 calls, bounce back from 99 rejections, and come back the next day ready to go again
• Competitive and self-motivated – you track your own numbers and always try to beat yesterday's performance
• Organized and disciplined – you follow up on every lead, keep your CRM clean, and never let a deal fall through the cracks
• Hungry to grow – you want to learn the business, sharpen your skills, and eventually move into a closing role
• Coachable – you take feedback seriously, implement it fast, and improve continuously

Your Experience

• Background in phone-based sales, customer service, or lead generation—real estate, solar, insurance, financial services, home improvement, automotive, or similar industries preferred
• Demonstrated ability to hit call volume and conversion targets in a high-activity environment
• Experience handling objections and keeping prospects engaged even when they push back
• Comfortable working with CRM tools—Salesforce experience is a plus
• Strong verbal communication and active listening skills
• No real estate experience required—if you're driven, coachable, and ready to work, we'll train you on everything else

Compensation

We offer the best of both worlds: a solid base draw for stability, plus uncapped commission so your hard work translates directly into significant income.

• Base Salary Draw of $60,000 + Uncapped Commission Structure
• Realistic First-Year OTE: $100,000–$150,000 (for consistent performers)
• Top Performers Earn $400,000+ (we have team members doing it right now)
• No commission ceiling—your earning potential is completely in your control

This is a real opportunity to build financial freedom and fast-track your career in real estate.

Benefits & Culture

We work hard, but we also make sure it's worth it. Here's what you get when you join GG Homes:

• Flexible PTO – we trust you to manage your time and recharge when you need to
• Full Health Benefits – Medical, Dental, Vision, 401(k)
• Sales Competitions & Incentives – trips to Cabo, luxury dinners, cash prizes, and recognition for your wins
• Team Experiences – sunset yacht dinners, Padres games, escape rooms, deep sea fishing, sushi omakase, and more
• Beautiful Office Space – newly renovated with catered lunches, cold brew on tap, and premium snacks
• Homebuyers Program – we'll help you buy your own property
• Real Estate License Sponsorship – we'll cover the cost if you don't have one
• Ongoing Training & Development – learn from experienced closers and continuously sharpen your skills
• Clear Path to Promotion – top SDRs are first in line when Acquisitions Manager seats open up
• Supportive Team Environment – work with driven people who celebrate each other's wins and push each other to be better

GG Homes is an equal opportunity employer. We hire based on talent, character, and drive.

Interested in learning more? Apply with your resume and tell us why you're ready for this opportunity. We're looking for people who are serious about their success and ready to be part of something special.

Location: Irvine, California

Employment Type: Full-time, onsite

About Us

We are a growing real estate company dedicated to helping buyers, sellers, and investors navigate the market with confidence. Our team is passionate about delivering exceptional service and building a strong presence in the communities we serve.

We are seeking a proactive and detail-oriented Marketing Coordinator to support our day-to-day marketing initiatives and help expand our digital presence. This is an excellent opportunity for someone early in their marketing career who is eager to learn, contribute ideas, and grow within a fast-paced industry.

Role Overview

The Marketing Coordinator will assist in executing marketing campaigns, managing social media platforms, coordinating content, and supporting lead generation efforts.

This role is ideal for someone who is organized, creative, and comfortable balancing multiple projects while working collaboratively with internal teams and external partners.

Templates, tools, and brand guidelines will be provided to support content creation.

Key Responsibilities

• Assist in managing social media platforms (e.g., Instagram, LinkedIn, Xiaohongshu (RedNote), YouTube, etc)
• Coordinate marketing content, including scheduling posts and preparing promotional materials
• Create social media graphics and short-form videos using user-friendly tools
• Collaborate with external vendors such as photographers, videographers, and designers as needed
• Track basic marketing metrics such as engagement, traffic, and inquiries
• Support email campaigns and client communications
• Ensure brand consistency across all marketing channels
• Provide general marketing and administrative support to the team

Basic Qualifications

• 0–2 years of marketing experience
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Familiarity with major social media platforms
• Positive attitude with a willingness to learn
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment

Preferred Qualifications

• Chinese (Mandarin) speaking is preferred, as this role may support marketing initiatives targeting Chinese-speaking audiences
• Bachelor’s degree in Business Administration, Marketing, Graphic Design, Art, Real Estate, or a related field
• Basic experience with video editing tools (e.g., CapCut, Premiere, Final Cut, or similar)
• Familiarity with Canva or other user-friendly design platforms
• Comfortable creating simple marketing materials for social media
• Comfortable working in a multicultural environment and supporting diverse client audiences

Why Join Us

• Hands-on experience across multiple areas of marketing
• Opportunity to grow into a Marketing Coordinator role
• Collaborative and supportive team environment
• Exposure to real estate marketing strategies and business operations
• High visibility with opportunities to contribute ideas

Description

RN - Labor and Delivery at Providence St. Joseph Hospital Orange in Orange, CA. This position is Per Diem and will work 12-hour Night shifts.

The fast-paced Labor and Delivery has the privilege of welcoming more than 4,700 babies into the world each year. Our team is also trained in OB Triage and Antepartum care. We are a Magnet Designated hospital and are known throughout Orange County as a high-risk obstetric service, attracting moms and babies with complicated medical conditions. Our team is comprised of OB Hospitalists, Nurse Practitioners in our OB Triage, dedicated OB Anesthesia, and resource nurses from our Float Pool and Postpartum units.

St. Joe's is the first Providence hospital to obtain the Advanced Certification in Perinatal Care through The Joint Commission, recognizing our team for our high-quality standards and the exceptional care we provide every day. Join our team of clinicians providing care to our littlest patients and their families and enjoy an excellent compensation and benefits package.

St. Joseph Hospital is four-time designated for Magnet status, the highest recognition for nursing excellence. Since 2007, St. Joseph Hospital has been recognized as a Magnet hospital—a prestigious designation from the American Nurses Credentialing Center (ANCC), which recognizes organizations that provide the highest-quality care.

Providence nurses are not simply valued – they’re invaluable. You will thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best nurses, we must empower them. Learn why nurses choose to work at Providence by visiting our Nursing Institute page.

Join our team at St. Joseph Hospital Of Orange. As a Providence caregiver, you’ll apply your specialized training to deliver world-class health with human connection and make a difference every day through your extraordinary care.

Required Qualifications:

• Graduation from an accredited nursing program.
• Upon hire: National Provider BLS - American Heart Association
• Upon hire: California Registered Nurse License.
• National Provider NRP - American Academy of Pediatrics upon hire
• 1 year Nursing experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Southern California, Providence provides care throughout Los Angeles County, Orange County, High Desert and beyond.

Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 419132

Company: Providence Jobs

Job Category: Nursing-Patient Facing

Job Function: Nursing

Job Schedule: Part time

Job Shift: Multiple shifts available

Career Track: Nursing

Department: 7540 SJO L AND D

Address: CA Orange 1100 W Stewart Dr

Work Location: St Joseph Hospital-Orange

Workplace Type: On-site

Pay Range: $54.05 - $83.90

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Job Description: Regional HR Manager (Employee Relations Focus)

Job Title: Regional HR Manager (Employee Relations Focus)

Location: On-site in Ladera Ranch, CA 92694

Reports to: Director, Field Human Resources

Department: Human Resources

FLSA Status: Exempt

Job Purpose

The Regional HR Manager serves as a strategic HR partner to field leadership, delivering high-impact support across employee relations, compliance, leave management, and HR program execution. This role is critical to ensuring consistent application of HR policies and practices across ALKEME’s growing footprint. The Regional HR Manager will operate independently within their assigned region and will not have direct reports.

Key Responsibilities

1. Strategic HR Partnership

• Serve as a trusted advisor to regional business leaders on HR matters including workforce planning, organizational changes, and talent development.
• Align HR strategies with business goals to support growth, performance, and engagement.

2. Employee Relations & Investigations

• Lead investigations into employee concerns, policy violations, and workplace conflicts.
• Provide guidance on performance management, disciplinary actions, and terminations.
• Ensure fair, consistent, and legally compliant resolution of employee issues.

• 3. Leave Management & Compliance
• Administer and track employee leaves (FMLA, ADA, state-specific programs) in coordination with centralized HR support.
• Ensure compliance with federal, state, and local employment laws and internal policies.
• Support audits and reporting requirements as needed.

4. HR Program Execution

• Implement enterprise-wide HR initiatives such as performance reviews, engagement surveys, and training programs.
• Support onboarding, offboarding, and employee lifecycle processes in partnership with HR Operations.
• Promote ALKEME’s culture and values through field-level engagement and communication.

5. Organizational Support

• Provide input on organizational structure, role design, and workforce transitions.
• Partner with Talent Acquisition and HR Centers of Excellence to support hiring, retention, and development efforts.

Qualifications

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 4+ years of progressive HR experience, preferably in a multi-site or field-based environment.
• Strong background in employee relations, compliance, and HR operations.
• Experience in the insurance industry is preferred, but not required.

Knowledge, Skills & Abilities

• In-depth knowledge of employment law and HR best practices.
• Strong interpersonal and communication skills with the ability to influence without authority.Ability to manage multiple priorities across a geographically dispersed workforce.
• Proficiency in HRIS systems and case management tools.

Working Conditions

• This role requires regular travel within the assigned region (up to 25%).

About Company:

Who Are We?

ELIQUENT Life Sciences is a leading global consulting group delivering regulatory affairs, pharmacovigilance, quality, and compliance solutions that support pharmaceutical, biotechnology, medical device, and combination product companies across therapeutic modalities, phase-based pathways, and major global markets.

Why explore your future at ELIQUENT?

ELIQUENT Life Sciences is a trusted global consulting firm helping life sciences companies navigate regulatory complexity and bring breakthrough therapies to market. Founded by former regulators and industry experts, we offer end-to-end support in regulatory affairs, pharmacovigilance, and quality compliance. Our team is driven by a shared mission to improve global health through innovation, collaboration, and integrity. At ELIQUENT, you will be part of a purpose-led organization where your expertise contributes to meaningful impact and your growth is supported every step of the way.

About the Role:

The Process Validation Engineer plays a critical role in ensuring that manufacturing processes consistently produce products that meet predetermined quality standards and regulatory requirements. This position involves designing, executing, and documenting validation protocols to confirm that processes operate within defined parameters and yield reliable, reproducible results. The engineer collaborates closely with cross-functional teams including manufacturing, quality assurance, and regulatory affairs to identify process risks and implement corrective actions. By analyzing process data and trends, the engineer supports continuous improvement initiatives that enhance process efficiency and product quality. Ultimately, this role ensures compliance with industry standards and contributes to the successful commercialization of products within the United States market.

Minimum Qualifications:

• Bachelor’s degree in Engineering, Science, or a related technical field.
• 3+ years of experience in process validation within a regulated manufacturing environment.
• Strong knowledge of validation principles, methodologies, and regulatory requirements (e.g., FDA, cGMP, ISO).
• Experience with statistical analysis and process capability studies.
• Excellent written and verbal communication skills.

Preferred Qualifications:

• Master’s degree in Engineering, Quality Assurance, or related discipline.
• Experience in the pharmaceutical, biotechnology, or medical device industries.
• Familiarity with automation systems and computerized system validation (CSV).
• Certification in Quality or Validation (e.g., ASQ Certified Quality Engineer).
• Proficiency with data analysis software such as Minitab or JMP.

Responsibilities:

• Develop, review, and execute process validation protocols including Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ).
• Collaborate with manufacturing and quality teams to identify critical process parameters and quality attributes.
• Analyze process data to assess process capability and identify areas for improvement.
• Prepare detailed validation reports and maintain comprehensive documentation in compliance with regulatory standards such as FDA and ISO.
• Support investigations related to process deviations, non-conformances, and implement corrective and preventive actions (CAPA).
• Participate in risk assessments and process design reviews to ensure robust and compliant manufacturing processes.
• Train and mentor manufacturing personnel on process validation requirements and best practices.

Skills:

The Process Validation Engineer utilizes analytical skills daily to interpret complex process data and ensure manufacturing consistency. Strong communication skills are essential for collaborating with cross-functional teams and documenting validation activities clearly and accurately. Technical expertise in validation protocols and regulatory standards guides the development and execution of robust validation plans. Problem-solving skills are applied to investigate deviations and implement effective corrective actions. Additionally, proficiency with statistical tools and software supports data-driven decision-making and continuous process improvement.

Position Summary:

We are seeking a Human Factors Engineer who will be responsible for ensuring that medical devices are safe, intuitive, and effective for intended users by applying human factors and usability engineering principles throughout the product lifecycle. This role plans and conducts formative and summative usability studies, develops use-related risk analyses, and ensures compliance with FDA, IEC 62366, and other applicable regulatory standards. The Human Factors Engineer collaborates closely with design, clinical, regulatory, and quality teams to identify, mitigate, and validate use-related hazards, ultimately supporting safe and effective patient and clinician experiences.

This role will work to develop and follow industry best practices defining and documenting usability formative studies, qualitative assessments, summative usability studies and preparing the Human Factors engineering usability file for regulatory submission. This role will report to the Vice President of Product Design.

Key Responsibilities:

• Drive discovery research with mix method data collection techniques.
• Implement usability rating system and testing protocol.
• Work with marketing and clinical teams to create user personas, use specifications, and user groups based on target markets and regulatory testing requirements.
• Develop protocols for formative usability studies.
• Collaborate with recruiters, IRB, and consultants for validation studies.
• Moderate and conduct online and in person testing of usability studies, as well as focus groups, and interviews.
• Maintain detailed video documentation to follow and support note taking.
• Present findings to designers, engineers, and management team.
• Facilitate and document task analysis, use related risk analysis, and user interface specifications.
• Maintain traceability of critical statements and risk mitigations from observation to Instructions for Use and device training.
• Maintain awareness of and share industry trends and platform best practices in human factors, usability and digital experience on iOS, Android, and web.
• Define, test and ensure that accessibilities standards for each platform are met.
• Track cultural differences and risks for items, terminology, and features.

Required Qualifications:

• The candidate must be familiar with Design Controls (21 CFR Part 820 / ISO 13485) and have experience maintaining the Design History File (DHF).
• Demonstrated success working in startup, early-stage, or high-growth medical device environments.
• Proven ability to build process from the ground up and adapt them as the organization scales.
• Comfortable operating with ambiguity and making sound decisions with incomplete information.
• Strong bias toward action, ownership, and continuous improvement.
• Bachelors, Master’s or PhD in Human Factors, ergonomics or related field.
• 5+ years of experience in human factors engineering.
• Proven success running usability studies for medical devices.
• Proven work examples or projects running usability testing for mobile devices (iOS, or Android).
• Excellent communication, collaboration, presentation, and interpersonal skills.
• Strong process orientation and documentation abilities.
• Understanding of best practices including accessibility standards and human factor standards.

Referred Attributes:

• Entrepreneurial mindset with a passion for building systems that enable teams to do their best work.
• Excellent communication, collaboration, presentation, and interpersonal skills.
• Strong process orientation and documentation abilities.
• Understanding of best practices including accessibility standards and human factor standards.

Additional Information:

Approximately 25-30% travel may be required.

Physical requirements/Work Environment:

This position is located onsite in Irvine, CA.

This position primarily works in an office. It requires frequent sitting, standing and walking. This position requires sitting for long periods of time in front of a computer display or other digital devices. Daily use of a computer and other computing and digital devices is required. May require standing for extended periods when facilitating meetings, walking in the facilities. Some travel may be required so the ability to operate a motor vehicle and maintain a valid Driver’s license is required.

The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.

For those who want to keep growing, learning and evolving. We at KellyConnect® hear you, and we’re here for you! We’re seeking a customer service representative to work at a premier employer centrally located in Irvine, California. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

• Schedule/Compensation Details: Attractive hybrid work solution that offers the best of both worlds
• Office Rotation: Tuesday/Thursday & every other Friday
• Must live in commutable distance to Irvine, California
• Work from Home Rotation: Monday/Wednesday & every other Friday
• Competitive pay rate- $26

• Why should you apply: Medical, optical and dental benefits
• Opportunity to gain valuable experience.
• Enjoy a positive and supportive work environment.
• Paid training to ensure you have the skills & knowledge to succeed.

• What’s a typical day as a Customer Service Representative? You’ll be:
• Processing product complaints through queues and other communication channels.
• Maintaining a positive experience while investigating complaints in a timely and courteous manner.
• Accurately updating databases with pertinent details & product information.
• Escalating issues based on severity to appropriate levels as needed.
• Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints.

• This job might be an outstanding fit if you:
• Have a high school diploma or equivalent.
• Have at least 3 years of customer service experience and call center experience
• Have strong problem- solving and organizational skills.
• Are able to work in a fast-paced environment.
• Are able to work a hybrid work schedule comprised of weekly office & remote requirements.

What happens next:

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative today.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Acerca de kelly

El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.

• Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.

The Technical Customer Support Representative II provides intermediate-level technical support and customer assistance via phone, email, and chat. This role supports customers with product installation, configuration, troubleshooting, maintenance, and general product usage while delivering a high-quality customer experience.

The incumbent applies strong product knowledge, sound judgment, and problem-solving skills to resolve issues efficiently, escalate complex cases as needed, and support continuous product improvement. This position works under moderate supervision and has attained full proficiency within a defined area of responsibility.

This role supports the organization’s core objectives, including safe and responsible diver acquisition and retention, member growth, financial sustainability, and global alignment.

WHAT YOU WILL DO

(Other duties may be assigned)

Technical Support & Troubleshooting

• Diagnose and identify root causes of customer-reported issues using internal systems, customer data, and collaboration with cross-functional teams.
• Provide real-time troubleshooting support during customer interactions and submit service requests to Product & Technology teams when escalation is required.
• Coordinate follow-up with customers when issues cannot be immediately resolved, setting clear expectations and timelines.
• Educate customers on alternative solutions or workarounds while issues are under review.
• Partner with Product teams to provide user SQA testing feedback in support of product and project development.

Customer Experience & Communication

• Deliver a high-quality customer experience by actively listening, asking clarifying questions, and accurately assessing customer needs.
• Build customer loyalty through timely and effective follow-up on service requests and issue resolution.
• Monitor and communicate service request status using tools such as Zendesk and Salesforce.
• Serve as an advocate for members and customers by escalating trends or recurring issues to senior team members or relevant departments as appropriate.
• Respond to member and consumer inquiries related to eLearning, eCards, online accounts, application status, and related services.

Documentation & Workflow Management

• Accurately document customer interactions, including inquiries, actions taken, and outcomes, in designated systems.
• Manage assigned workflows, service queues, and membership or student accounts to meet established service levels.
• Review, coordinate, and process service requests across all membership levels in a timely manner.
• Provide daily reports on assigned processes and performance metrics, as directed.

Team & Department Support

• Support departmental workload fluctuations, including ticket management, processing, filing, image verification, callouts, and email support.
• Participate in training and continuous learning to maintain proficiency in tools, systems, and products.
• Maintain strict confidentiality regarding sensitive customer and employee information.
• Adhere to all company policies and procedures, including those outlined in the PADI Employee Handbook.

WHAT YOU WILL NEED TO BE SUCCESSFUL

Education and Experience

• High school diploma or General Education Degree (GED) required.
• Minimum 1 year of customer service and technical support experience, or an equivalent combination of education and experience.

Technical Knowledge & Skills

• Demonstrated analytical skills to diagnose technical issues and determine appropriate resolutions.
• Ability to clearly document technical issues, findings, and resolutions.
• Proficiency in troubleshooting digital products, applications, and systems.
• Working knowledge of Microsoft Office applications.
• Experience using Zendesk and Salesforce preferred.

Language & Communication Skills

• Ability to read, analyze, and interpret business documentation, technical procedures, and regulations.
• Ability to draft reports, business correspondence, and procedural documentation.
• Ability to communicate effectively with customers, managers, and cross-functional partners.
• Fluency in a second language is a plus.

Reasoning Ability

• Ability to apply common-sense understanding to carry out detailed instructions in written, oral, or diagram form.
• Ability to solve practical problems and adapt to situations with limited standardization.
• Ability to interpret and follow instructions in multiple formats.

Behavior Competencies

• Demonstrates professionalism, accountability, and collaboration in support of team objectives.
• Follows established procedures and accepts constructive feedback.
• Interacts respectfully and effectively with coworkers and customers.
• Contributes to a positive, inclusive, and productive team environment.

Other Skills and Abilities

• Strong written and verbal communication skills.
• Excellent organizational and time-management skills with the ability to prioritize tasks.
• Detail-oriented with a high level of accuracy.
• Professional phone presence and customer-focused demeanor.
• Ability to multitask, adapt to change, and work effectively under pressure.
• Strong interpersonal, negotiation, and conflict-resolution skills.
• Demonstrated commitment to customer satisfaction and service excellence.
• Typing proficiency of approximately 75 words per minute.
• Cultural awareness and sensitivity when interacting with a diverse global customer base.

WHO WE ARE

Founded in 1966, PADI has spent nearly six decades shaping the future of scuba diving, consistently raising the bar for the industry we love. We know who we are as a company, yet we continually evolve, keeping our mission fresh, modern, and relevant. One thing that never changes is our commitment to being “The Way the World Learns to Dive.”

With over 30 million divers certified worldwide, more than any other scuba diving agency, we are proud to live our purpose every day: Seek Adventure, Save the Ocean.

We foster a work environment that values individual contributions while thriving on collaboration to achieve shared business objectives. Our leadership team supports a healthy work-life balance through flexible hours and comprehensive benefits.

If this role excites you and you meet the requirements above, we would love to get to know you! Learn more about us at note that PADI collects personal information relating to its candidates for employment to manage the recruitment process. The organization is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. To view PADI's Privacy Notice please go to