Jobs in Alameda

Title: VP, Customer Experience & Success

Location: USA (Bay Area preferred)

Reports to: President

Team Size: 50+ (CS, Professional Services, Support, CS Ops)

Company: Milestone Inc.

About Milestone:

Milestone Inc. is a leading Digital Experience Software and Services company focused on AI-first discovery, personalization, and conversion across all digital touchpoints. Our platform enables brands to be visible in search engines and AI answer engines through structured data, entity intelligence, and AI-driven orchestration.

We serve complex, multi-location enterprises across hospitality, banking/financial services, and MarTech-driven organizations, operating a hybrid SaaS + Services business model at scale.

VP - CS Role Overview:

Milestone is seeking a strategic, revenue-oriented VP of Customer Experience & Success to own retention, expansion, partnerships, and customer outcomes across a global customer base.

This is a revenue-adjacent executive role, accountable for GRR, NRR, churn reduction, expansion ARR, payback period, and customer lifetime value—not just customer satisfaction.

The VP - CS will design and operate a modern, AI-powered Customer Success engine, spanning onboarding through expansion, while leading distributed teams across the US, India, Canada, and Mexico.

Problems We Are Looking to Solve:

The VP - CS will be entrusted with solving systemic, enterprise-level challenges including:

• Lifecycle execution challenges across onboarding, adoption, renewal, and expansion
• Limited predictability in churn risk, renewals, and expansion forecasting
• Scalability and repeatability in CS playbooks
• Fragmentation across SaaS + Services delivery models
• Underutilization of AI and automation in CS workflows
• Weak executive-level customer relationships in complex verticals

Key Responsibilities:

1. Strategic Customer Success & Revenue Ownership

• Own and improve GRR, NRR, churn, expansion ARR, CLV, and cohort health
• Operate and forecast a multi-million-dollar global book of business
• Design and run end-to-end scalable and repeatable lifecycle playbooks:
• Onboarding → Adoption → Value Realization → Renewal → Expansion
• Establish a rigorous operating cadence:
• QBRs, executive reviews, health scoring, churn risk models, expansion pipelines
• Directly align CS outcomes with Company OKRs and board-level metrics
• Own the creation of systematic, built-in expansion engines so that customers adopting the Milestone product stack have defined, automatic ARR growth year over year.

2. Global Leadership & Operating Rigor

• Lead and scale 60+ global team members across CS, PS, Support, and CS Ops
• Implement clear playbooks, SLAs, escalation models, and governance
• Drive tight cross-functional alignment with Sales, Product, Marketing, Engineering, and Delivery
• Lead change management for:
• New processes
• Pricing & packaging shifts
• AI-enabled workflows and tooling

3. MarTech, Hospitality & Banking Domain Leadership

• Bring deep expertise in MarTech ecosystems:
• CDPs, CRMs, personalization, attribution, ABM, campaign orchestration
• Demonstrate direct experience serving hospitality and banking / financial services clients:
• Translate platform capabilities into vertical-specific business outcomes
• Act as an executive partner to CMOs, CDOs, Heads of Digital & Loyalty

4. AI, Automation & CS Technology Leadership

• Deploy AI-driven Customer Success capabilities, including:
• Predictive health scoring
• Churn and risk signals
• Automated play triggers & next-best-action systems
• Renewal and expansion forecasting
• Drive automation across the CS stack:
• CRM, ticketing, in-app guidance, chatbots, knowledge bases
• Improve:
• Time-to-value
• CS productivity
• Margin and scalability
• Continuously evaluate and optimize AI tools across CS and MarTech ecosystems

5. Hybrid SaaS + Services Model Excellence

• Operate seamlessly across:
• Recurring SaaS (land-and-expand, usage-driven models)
• Services (projects, retainers, SOWs, campaigns)
• Define clear value, scope, and success metrics for blended offerings
• Partner with CS Ops / Rev Ops to standardize:
• Handoffs
• Capacity planning
• Margin and profitability tracking
• Replace hero-driven delivery with repeatable, scalable execution models

6. Executive, Entrepreneurial & Culture Leadership

• Bring an entrepreneurial mindset suited for ambiguity and scale
• Build a strong CS leadership bench in the Bay Area while leveraging global teams
• Demonstrate executive presence through:
• Board-level storytelling
• Strategic customer engagement
• Partner and ecosystem leadership
• Serve as a culture carrier, reinforcing:
• Ownership over activity
• Accountability over intent
• Customer obsession over internal comfort

Ideal Candidate Profile:

We are seeking a strategic, data-driven, and execution-focused CS leader who:

• Thinks in outcomes, revenue, and systems, not just relationships
• Operates comfortably with C-suite buyers in complex enterprises
• Understands SaaS economics and services margin deeply
• Can design scalable operating models and still drive execution
• Is equally credible with boards, customers, and frontline teams
• Strong learning mindset

Required Experience & Qualifications:

• 15–20+ years in SaaS, MarTech platforms, agencies, or high-growth B2B environments
• Proven VP or Sr Director experience owning retention and expansion outcomes
• Previous high growth/startup experience is must have
• Strong command of CS economics:
• GRR, NRR, churn, expansion, payback period, cohort health
• Deep exposure to hospitality and/or banking verticals
• Global leadership experience across multi-time-zone teams
• Bay Area presence preferred

Key Focus Areas (2026 Lens):

• Revenue retention and expansion predictability
• Lifecycle playbook standardization at scale
• AI-powered CS workflows and automation
• Executive-level customer partnerships
• Margin improvement across SaaS + Services
• Establishing and Growing Partnership /Agency Programs

KPI & Metrics Ownership:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Churn Rate (Logo & Revenue)
• Expansion ARR
• Customer Lifetime Value (CLV)
• Time-to-Value
• Renewal Forecast Accuracy
• CS Productivity & Margin
• Customer Sentiment (NPS / CSAT)
• AI Automation Adoption & Efficiency Gains

What Success Looks Like (First 12–18 Months):

• Measurable improvement in GRR, NRR, and churn reduction
• Globally adopted lifecycle playbooks
• Predictable renewal and expansion forecasting
• AI-driven CS workflows delivering efficiency gains
• Strong executive relationships across top accounts
• A scalable, high-performing global CS leadership team

Why Milestone:

• Founder-led, award-winning, AI-first platform
• Deep focus on GEO, AI visibility, and customer outcomes
• Opportunity to shape Customer Success as a true growth engine
• Certified Great Place to Work

JOB SUMMARY

The Chocolate Factory Tour Guide performs an important role on the Marketing team, in conjunction with our Production team. They are responsible for managing the day-to-day operational requirements of these two key functions.  With a focus on customer service and a strong understanding of the TCHO Brand, the Chocolate Factory Tour Guide will ensure a consistent and excellent customer service experience in the factory. This position reports directly to the SVP of Marketing.

Factory Tour & Events Operations 

The Factory Tour & Events Manager will have operational oversight over TCHO’s Factory Tour and Events business, this position will be focused around delivering a consistent branded TCHO experience to drive Factory Store sales and Tour ticket revenue.

• Maintain high quality staff on the Factory Tour & Events team, ensuring effective staffing, sales transactions, inventory management, and tour scheduling, and most importantly customer experience;
• Ensure excellent customer service and offer visitors an educational experience including TCHO’s history, mission, manufacturing processes, and products;
• Ensure effectiveness of merchandising solutions
• Continually develop the Factory Tour & Events business to maximize revenues and brand experience;
• Work with Marketing team to drive factory tour and events promotional efforts through partnerships, advertising, deals, and other traffic generating activities

Factory Tours, Classes and Chocolate Experiences

These tasks involve managing ticketed tour and educational activities, staffing, and responsibilities. Specific tasks include, but are not limited to:

• Manage tour reservation system to streamline reservations and payment for public and private reservations, ticketed events etc.
• Train Factory Tour & Events staff ensuring all team members have the necessary tools and training needed to perform TCHO tours and additional educational programming, ensuring tour guides provide customers an educational experience including our information about our history, mission, manufacturing processes, and products;
• Ensure that public & private tour inquiries are responded to swiftly and accurately.
• Schedule tour staffing based on projected tours and related activities
• Track effectiveness of factory tour-ways and maintain a customer friendly environment that best represents the TCHO brand & culture

Tour Store Responsibilities: 

The Tour Guide will have operational oversight over the TCHO factory store:

• Tour day operations of the factory tour store, where tour participants receive 25% off their purchase after the guided tour
• Report, monitor and responsibly manage inventory levels
• Maintain high visual merchandising standards
• High level of customer service

EXPERIENCE & REQUIREMENTS

The ideal candidate will have 2+ years of experience in a role where interacting with the public is highly important (event marketing, tour guide, teacher, instructor, etc.), have a creative eye for retail merchandising, and be strongly committed to providing an excellent customer experience. The successful candidate will be enthusiastic about quickly gaining an in-depth understanding of TCHO products, manufacturing processes, Direct Trade sourcing program, history and philosophy, and have the communication and interpersonal skills needed to educate and engage both visitors and retail team employees about TCHO.

• 2+ years of experience in a highly public role (event marketing, tour guide, teacher, instructor, etc.)
• Professional or personal experience in event planning or educational communication is preferred
• Strong interpersonal skills
• High level of enthusiasm and self-motivation
• Ability to prioritize and manage time effectively
• Technically proficient in required software for general business and retail operations
• Flexible work schedule required including weekend and holiday availability. Peak business periods may require extended workdays and work weeks 
• Ability to lift and move product weighing up to 30 pounds

HOURS

This is a part-time, non-exempt position. Hours for the position will be determined by the hours of operation for the Factory Tours & Events, which typically run during the morning weekday hours. Tours can be flexible, anytime between 9 am – 1 pm with occasional weekend tours.

Hourly rate - $24 - $26 / hour

We hire interns the same way we hire full-time team members — for initiative, ownership, and the ability to build.

Remote or Hybrid

Atlas Cup is building the world’s first professional orbital racing league — creating a new category of sport at the intersection of spaceflight, AI, and global media.

We are hiring a small cohort of interns to work directly alongside our leadership team on the foundational challenges of building a new sport from scratch. Interns at Atlas Cup contribute to real projects across partnerships, marketing, legal, and policy — helping shape how competition in space is defined, structured, and brought to the world.

This is an opportunity for highly motivated students who want hands-on experience at the frontier of sports and space.

Interns may work in one or more of the following areas:

Partnerships & Business Development

• Support sponsor and partner research, outreach, and strategy
• Help identify prospective teams, media partners, and ecosystem stakeholders
• Assist with market analysis and strategic planning

Marketing & Communications

• Support brand development, content creation, and social media initiatives
• Assist with campaign planning and audience engagement strategies
• Help develop materials for partners, media, and public communications

Legal & Policy

• Support research on space law, regulatory frameworks, and international policy
• Assist with partnership agreements and legal structuring initiatives
• Help analyze governance models across sports leagues and international organizations
  

• Work directly with Atlas Cup leadership and functional leads
• Contribute to real projects with meaningful ownership and impact
• Conduct research, analysis, and strategic support across league development initiatives
• Help shape the operational and commercial foundation of Atlas Cup
• Participate in regular team discussions and planning sessions
  

• Currently enrolled undergraduate, graduate, or law student (or recent graduate)
• Strong academic record and demonstrated initiative
• Interest in sports, space, technology, media, or emerging industries
• Excellent communication, analytical, and organizational skills
• Comfortable operating in fast-moving, early-stage environments
• Curious, resourceful, and proactive

Students from diverse academic backgrounds are encouraged to apply, including business, engineering, law, public policy, marketing, communications, and related fields.

• Summer 2026 cohort (exact dates flexible based on academic calendar)
• Remote or hybrid participation
• Part-time or full-time options available
• Direct mentorship from Atlas Cup leadership
• Opportunity to contribute to a first-of-its-kind global sports league

Compensation will be provided consistent with experience, role scope, and applicable regulations.

Atlas Cup is an equal opportunity employer and values diverse perspectives and backgrounds.

Interested?

Please include:

• Resume
• Short note explaining your interest in Atlas Cup
• Area(s) of interest (Marketing, Partnerships, Legal, or Policy)

Senior Environmental Project Manager - CEQA

Location: San Francisco Bay Area (Hybrid)

Sequence has been exclusively retained to identify a Senior-level Environmental Project Manager for one of the nation’s most respected, long-standing, multi-discipline environmental and planning consultancies supporting public- and private-sector clients throughout California and beyond.

Our client is a well-established firm with decades of history, a collaborative culture, and a deep bench of technical specialists. They are seeking a seasoned CEQA professional who can own projects end-to-end, lead teams, and serve as a trusted advisor to clients and agencies.

This is a true senior-level role – not a paper-pushing position. You’ll be hands-on where it matters, but also entrusted with responsibility, judgment, and autonomy.

What This Role Looks Like

You’ll work within a cross-disciplinary team of planners, biologists, air/noise specialists, and designers on a diverse portfolio of projects across California. The work spans CEQA/NEPA documentation and compliance, public infrastructure, utilities, parks and open space, residential and institutional development, and long-range planning efforts. Including working on efforts related to General Plans, Specific Plans and Park Master Plans.

This role blends technical excellence with project leadership:

• Leading and managing CEQA/NEPA documents from scoping through certification
• Independently drafting clear, defensible environmental analysis
• Managing scopes, schedules, budgets, and subconsultants
• Serving as a primary client contact and representing clients at meetings and hearings
• Coordinating with agencies and regulatory bodies
• Helping set the tone for quality, responsiveness, and accountability on projects

While some travel and occasional evening meetings are part of the work, the firm is intentional about sustainable workloads and flexibility, offering a hybrid schedule that supports both collaboration and balance.

Who Were Looking For

• Bachelor’s degree in environmental studies, planning, or a related field (Master’s a plus)
• Strong working knowledge of CEQA and NEPA
• Familiarity with California environmental laws and agencies (e.g., CEQA, NEPA, ESA/CESA, Clean Water Act; BAAQMD, CDFW, RWQCB, USACE, etc.)
• Prior experience managing public- and/or private-sector environmental projects
• Excellent technical writing and analytical skills
• Organized, detail-oriented, and comfortable managing multiple priorities
• Collaborative by nature, but confident working independently

Why This Opportunity Stands Out

• Stable, well-respected firm with a people-first culture
• Interesting, high-impact projects across California
• Hybrid work model with strong internal support
• Clear room for continued growth and leadership
• Competitive hourly compensation with overtime eligibility

This is an excellent opportunity to join an innovative and progressive organization. A place where a motivated self-starter interested in advancing their career would find a long-term home.

The position offers competitive compensation, bonuses, vehicle, and a very strong benefits package, including health/vision/dental insurance, holiday/vacation, performance bonuses, 401k with match, life insurance, disability insurance, wellness programs, etc. Progression and other profit opportunities would also be available.

The roles is ideally slated to be based in the Bay Area (East or South Bay) but could be flexibly structured throughout Northern California. It's structured with a Hybrid work schedule, home based with occasional travel to client locations. The organization would be open to helping assist with relocating of a capable professional into the area from another region of California (essentially anything of reason can be structured for the right individual).

Apply here, through our corporate website at: , or submit to:

Sequence Staffing

2008 Opportunity Drive, Suite 140

Roseville, CA 95678

Phone: 916-782-6900

Email:

“Sequence: Where a handshake still means everything.”

Office Assistant

Location: San Francisco, CA

Work Type: 100% Onsite

Schedule: Monday–Friday, 8:00AM–4:30PM

Contract Duration: 3 months

Pay Rate: $31/hour

We are hiring an Office Assistant on behalf of our client.

Scope of Duties

• Scheduling patients for Physical Therapy and Occupational Therapy.
• Collect copays and prepare cash, check, and credit card transactions for delivery to Cashier in accordance with hospital policies and procedures; maintain accurate logs of all transactions.
• Manage patient phone calls, including appointment coordination and follow-up.
• Provide front desk and back desk administrative office support.
• Support the Office Coordinator with insurance authorization, authorization tracking, and communication with therapists and patients regarding insurance requirements and limitations.
• Maintain organized records and ensure accurate documentation.
• Utilize Microsoft Word, Excel, and Outlook for daily administrative functions.

Required Qualifications

• Excellent customer service skills.
• Strong written and verbal communication skills.
• Experience with patient phone call management and patient scheduling.
• Front desk and back desk administrative office experience.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Prior experience in a Physical Therapy clinic preferred.

Applicants should review and understand the following:

• Confirmation that the candidate understands this is a contract role and is not guaranteed permanent placement.
• Confirmation that the candidate understands this is a fully onsite position in San Francisco.

Candidates must be U.S. Citizens or Green Card holders. No OPT, H1B, CPT, or EAD. Candidates must be local and currently located in the San Francisco Bay Area.

You may also reach our recruiter at (415) 610-5350 or Please provide your resume prior to emailing.

Company Description

Day Darmet Catering is a distinguished hospitality company located at 1068 Revere Avenue, San Francisco, California. Known for its commitment to excellence and high-quality service, the company delivers exceptional catering experiences tailored to various events and gatherings. With a strong reputation in the San Francisco area, Day Darmet Catering takes pride in crafting memorable culinary moments. The team is dedicated to innovation, customer satisfaction, and elevating the standards of the catering industry.

Role Description

This is a full-time, on-site role based in San Francisco, CA, for a Catering Cook/Chef. The Catering Cook/Chef will be responsible for food preparation, cooking, and ensuring high-quality presentation of dishes for catering events. Additional responsibilities include menu planning, maintaining kitchen cleanliness, managing food inventory, and adhering to health and safety regulations. This role requires collaboration with event staff to ensure seamless service delivery during events.

Qualifications

• Proficiency in food preparation, cooking techniques, and creative presentation
• Strong knowledge of menu planning and the ability to accommodate diverse dietary preferences
• Understanding of food safety standards, kitchen safety, and hygiene protocols
• Experience in inventory management, time management, and kitchen organization
• Excellent teamwork, communication, and adaptability skills
• Culinary school diploma or equivalent experience in catering or restaurant environments
• Ability to work efficiently in a fast-paced environment and manage multiple tasks
• Passion for culinary arts and providing exceptional service

Part-Time Event Planner (Contract) — Nonprofit Client | San Francisco Bay Area

We’re excited to partner with a leading nonprofit organization in the San Francisco Bay Area to bring on an experienced Event Planner to help design and deliver a major event in 2026 — The event is at the end of June 2026 in Los Angeles.

If you love crafting meaningful, well-organized events that bring people together — and want a flexible, part-time opportunity with purpose — this could be a great fit!

What’s in it for you:

• Be part of a mission-driven organization making a real impact
• April will average of 30 hours and May/June would be around 40 hours--Flexible, part-time schedule starting June 2026
• Earn up to $50/hour
• Opportunity to travel and be fully hands-on during each event

What We’re Looking For:

• 10+ years of event planning and management experience
• A self-starter who can work independently and stay organized under pressure
• Strong skills in vendor relations, budgeting, and contract negotiation
• Willingness to travel to Sacramento and Los Angeles for up to two weeks per event
• Based in California (Bay Area preferred)
• Available onsite during event: June 2026

If you’re passionate about creating exceptional event experiences and want to partner with a team doing meaningful work — we’d love to hear from you!

A financial services firm is seeking a Corporate Event Planner to support in-person and virtual meetings, webinars, and events. The position is fully on site at their office in San Francisco.

Job Details

• Plan and execute virtual and in-person meetings, conferences, webinars, and events
• Act as point-person for day-of support – for both daytime and evening events
• Manage and administer virtual platforms
• Negotiate contracts with vendors
• Source and plan staff coverage for all events
• Coordinate with catering, audio-visual, and other vendors
• Salary Range: $100,000 - 115,000 annually, based on experience

Skills and Qualifications

• 3+ years’ experience in corporate event planning
• Able to provide occasional early morning and evening support
• Personable and customer service oriented
• Tech savvy, with experience administering Webinars via platforms such as Zoom
• Excellent time management and organizational skills

Gainor provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.

Investment Associate/Analyst – Affordable Housing (LIHTC)

oWOW | American Housing Company (AHC)

About

Build one of California’s fastest-scaling affordable housing platforms.

oWOW is a next-generation real estate developer building high-density mass-timber housing at roughly half the cost and time of traditional construction while significantly reducing carbon emissions.

Through American Housing Company (AHC), our affordable housing platform, we are scaling toward 2,000+ units annually across California using Low-Income Housing Tax Credits (LIHTC).

We are seeking an Investment Associate to help originate, underwrite, and execute affordable housing developments across the state.

This role offers exposure to the full development and financing lifecycle, with direct engagement with senior leadership to structure and close LIHTC transactions.

What You'll Work On

Financial Modeling & Investment Analysis

• Build and maintain LIHTC development models and capital stack analyses
• Underwrite site acquisitions and development opportunities
• Prepare investment committee memos and deal summaries

LIHTC Application Process

• Support preparation of 4% LIHTC applications
• Coordinate submissions to CDLAC, CTCAC, and other allocating agencies
• Manage documentation with consultants, legal teams, and architects

Capital Markets & Financing

• Assist in evaluating tax credit equity proposals
• Support negotiations with LIHTC syndicators and lenders
• Prepare materials for investors and financing partners

Development Execution

• Support projects from site control through financial closing
• Coordinate due diligence across development, construction, and finance teams
• Track project progress across multiple active developments

Platform Growth

• Help build standardized underwriting tools and investment frameworks
• Maintain project dashboards and development pipeline tracking
• Supportthe creation of investor materials and data rooms

Ideal Background

• 3–7 years of experience in:
• affordable housing development
• LIHTC underwriting or investment
• real estate private equity
• housing finance agencies
• LIHTC syndicators
• Familiarity with LIHTC capital stacks
• Strong financial modeling and Excel skills
• Ability to manage multiple deals simultaneously

Education

MBA preferred or a Bachelor’s degree in Finance, Real Estate, Economics, or similar field

Compensation

Competitive Bay Area compensation package including:

Base Salary: $120,000 – $140,000; Not Including Bonus and promote project-level participation

Why this Role is Unique

This is not a narrow analyst role.

You will gain direct exposure to:

• LIHTC capital markets
• affordable housing development execution
• institutional real estate structuring
• large-scale housing platform growth

You’ll help scale a platform targeting 2,000+ units annually while addressing California’s housing shortage.

#LIHTC #AffordableHousing #LowIncomeHousingTaxCredit #RealEstateDevelopment #MultifamilyDevelopment #HousingFinance #RealEstateFinance #BayAreaJobs #OaklandJobs #NowHiring #SanFranciscoJobs

Immediate need for a talented Product Marketing Manager. This is a 06+ months contract opportunity with long-term potential and is located in San Francisco, CA (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-05604

Pay Range: $80 - $85/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Develop product positioning, messaging, and segmentation using customer insights and competitive research
• Lead go-to-market planning and execution for lending products
• Design and analyze research and testing to inform decisions and improve performance
• Partner closely with product, marketing, analytics, sales, business development, and other cross-functional teams
• Drive adoption and year-over-year growth through effective marketing strategies and channel activation

Key Requirements and Technology Experience:

• 5–8 years of experience in product marketing
• Experience launching and scaling B2B and/or financial products
• Strong understanding of segmentation, targeting, and positioning frameworks
• Data-driven mindset with the ability to analyze performance and ROI
• Proven ability to prioritize, influence, and execute in a fast-paced environment
• Excellent communication and storytelling skills
• Fintech or lending experience preferred
• Experience with small and mid-sized businesses is a plus

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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