Sales Jobs in Md

At Franklin Templeton, we're advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that's both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs.

Come join us in delivering better outcomes for our clients around the world!

The Investment Risk Team serves as the independent second line of defense for U.S. investment risk programs, providing effective risk oversight across liquidity, derivatives, and counterparty risk, ensuring strong governance and regulatory compliance. The team partners closely with investment, compliance, and governance stakeholders to provide credible challenge, strategic insight, and protection of investors and the firm. Joining this team offers exposure to senior leadership, regulatory engagement, and the opportunity to shape firmwide risk frameworks.

How you will add value as an Investment Risk Director:

• You will own the Liquidity Risk Management Program under SEC Rule 22e-4.
• You will oversee liquidity risk globally across registered investment funds and institutional accounts
• You will provide secondary oversight of derivatives risk under SEC Rule 18f-4, applying leadership and strategic thinking to guide the organization's approach.
• You will drive counterparty and credit risk initiatives that strengthen risk management frameworks and ensure their alignment with broader organizational goals
• You will establish integrated investment risk governance and escalation processes.
• You will shape strategic investment risk priorities and regulatory alignment.
• You will deliver clear risk reporting to senior leaders and governance bodies.
• You will represent Investment Risk in firmwide committees and working groups.
• You will manage regulatory examinations and remediation efforts.
• You will lead, mentor, and develop Investment Risk team members.
• You will advance risk data, analytics, and reporting capabilities.

What will help you be successful in this role:

Experience: 15+ years in investment management or financial services; experience in credit, liquidity, or investment risk functions; strong knowledge of U.S. SEC investment risk regulations

Education & Certifications: Bachelor's degree in a quantitative or finance-related discipline; CFA or FRM designation preferred

Soft Skills: Clear and confident communicator; strong analytical judgment and attention to detail; ability to lead independently and influence stakeholders

Technical Skills: Experience with VBA, R, or Python; experience using Power BI or Tableau; strong SQL skills for data analysis; familiarity with Bloomberg LQA, MSCI Barra, FactSet, or Aladdin

Work schedule & location: This is a hybrid role based in Baltimore, Fort Lauderdale, Boston, or NYC, combining in-office collaboration with remote work flexibility.

Franklin Templeton offers employees a competitive and valuable range of total rewardsmonetary and non-monetarydesigned to support their well-being and recognize their time, talents, and results. Along with base compensation, employees are eligible for an annual discretionary bonus, a 401(k) plan with a generous match, and recognition rewards. We also offer a comprehensive benefits package, which includes a range of competitive healthcare options, insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays) and a motivational wellbeing program. We expect the annual salary for this position to range between $175,000 - $220,000, depending on location and level of relevant experience, plus discretionary bonus.

Our culture is shaped by the variety of perspectives and experiences brought by talent from around the world. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.

By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have your needs covered. Learn more about the wide range of benefits we offer at Franklin Templeton.

Highlights of our benefits include:

• Three weeks paid time off the first year
• Medical, dental and vision insurance
• 401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits
• Employee Stock Investment Program
• Tuition Assistance Program
• Purchase of company funds with no sales charge
• Onsite fitness center and recreation center*
• Onsite cafeteria*

*Only applicable at certain locations

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to . In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.

Pay Range: $15.25 - $16.03 hourly

The High Volume FAST Team Member is responsible for working as part of the Field Activity Support Team (FAST), primarily in a single store, to own and execute \"start to finish\" variable tasks such as planograms, signage, price changes and physical inventories, as well as provide support for other tasks including merchandise and fixture assembly, and the maintenance of all signage. The High Volume FAST Team Member will interact with customers and team members, while delivering a Legendary Customer Experience.

Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams.

As a High Volume FAST Team Member, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts Monday thru Thursday unless otherwise dictated by business needs.
• Communicate proactively and regularly with District FAST Supervisor on work completion, issues, and offer solutions to overcome.
• Complete planograms and resets accurately and in a timely manner.
• Maintain visual merchandise standards.
• Perform store specific measurements.
• Complete store layout initiatives.
• Perform accurate counts for store inventories, as well as cycle counts.
• Complete Tractor Way top cap process.
• Complete store price changes accurately and in a timely manner.
• Hang store signage including, but not limited to, Circulars, Price Cuts and Managers' Specials.
• Assemble merchandise, fixtures and PDQs.
• Perform detailed recovery and review planogram integrity.
• Deliver on our promise of Legendary Customer Service through GURA:
  • Greet the Customer.
  • Uncover Customer's Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Ensure the customer has a Legendary shopping experience that differentiates from the competition.
• Provide peak coverage as needed (e.g., DAT).
• High Volume FAST Team Members also may be required to perform other duties as assigned.

Experience: Prior retail and/or merchandising experience is required. Farming, ranching, pet/equine, or welding knowledge is preferred. Must be 18 years of age or older.

Education: A high school diploma or equivalent is preferred, but not required. Regardless of education level, High Volume FAST Team Members must be able to read, write and count accurately.

• Farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Must be self-directed and have the ability to complete assignments with little to no assistance.

• Working environment is favorable, generally working inside with moderate noise.
• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines

• Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).
• Ability to occasionally lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to handle and be in contact with birds/poultry.
• Ability to successfully complete all required training.
• Sitting
• Standing (not walking)
• Walking
• Kneeling/Stooping/Bending
• Reaching overhead
• Lifting up to 50 pounds
• It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
• It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.

At Daz & Company, we are an environment of opportunity. We specialize and focus in sales and retail management. Our most recent contracts have us active in the technology and entertainment industries.

We are looking for a team player that has the ability to achieve sales objectives, provide excellent client representation, and thrives in a positive social environment. The ideal Sales Representative will also possess outstanding leadership skills and the ability to effectively communicate, train, and develop others.

Additional Responsibilities for our Sales Representatives

• Collaborate with the team on driving productivity
• Meet and engage with customers, in-person, in a retail-setting
• Achieve sales objectives

Entry Level Sales Representative Requirements:

• Entry level experience in working with people in a sales role, face-to-face customer service, retail, restaurant, and/or hospitality
• Willingness to learn and adapt
• Motivated to hit goals
• Great at communication
• Self-sufficient
• Excellent team player
• Sportsmanship mentality

Work perks at Daz & Company:

• Learning and development
• Positive work environment
• Advancement opportunities
• Recognition and incentives
• Travel
• Mentorship from executive management team
• Competitive pay structure offering base + commission averaging $50,000-80,000+/year

Position Overview

Serve as a technical advisor to sales teams and clients by translating requirements into complete, accurate, and executable structured cabling solutions. This role bridges pre‑sales, estimating, and operations by delivering compliant designs, pricing, documentation, and effective project handoff for SCS RFPs.

Key Responsibilities

• Act as a technical advisor to account executives and clients throughout the pre‑sales and proposal lifecycle

• Conduct on‑site surveys to assess infrastructure, pathways, and constructability

• Perform detailed client needs analyses to define scope, assumptions, and solution requirements

• Generate accurate Bills of Materials (BOMs) and labor estimates within P&L constraints

• Develop comprehensive Statements of Work (SOWs) for Structured Cabling Systems (SCS) RFPs

• Define and document project assumptions, terms & conditions, and exclusions for proposals

• Review RFP documentation and prepare RFIs as required

• Design functional, code‑compliant solutions aligned with core product offerings and technical capabilities

• Provide technical support during scope reviews, pre‑bid meetings, and client presentations

• Participate in pre‑bid meetings and proposal strategy discussions

• Lead or participate in project kickoff meetings to transfer scope, risks, and execution details to operations

• Ensure design and estimate accuracy to support successful project execution and margin targets

Core Technical Skills

Ability to read and interpret:

• Cabling pull schedules

• Floor plans, ceiling plans, and riser diagrams

• Line diagrams and system schematics

Strong understanding of:

• Structured cabling installation methodologies

• Proper rack fabrication

• Copper and Fiber Cable Termination Standards

Additional competencies:

• Proven experience estimating large‑scale commercial cabling projects

• Proficiency in mathematics, statistics, and data analysis for cost modeling

• Expertise with analytical tools such as spreadsheets and database managers

• Strong ability to interpret technical specifications, drawings, and contract documents

Professional Skills

• Exceptional analytical skills with strong attention to detail

• Clear, concise technical and narrative report writing skills

• Strong written and verbal communication skills for client‑facing and internal collaboration

• Excellent time management with the ability to manage multiple deadlines

• Highly organized, self‑motivated, and effective at multitasking

• Strong troubleshooting and problem‑solving capabilities

Tools & Technology

Microsoft Office Suite:

• Excel (estimating, analysis, labor modeling)

• Word (SOWs, RFP responses, documentation)

• PowerPoint (technical and sales presentations)

Additional tools:

• Salesforce (document management and collaboration)

• Bluebeam (document markup and take‑offs)

Experience & Education

• 5+ years of experience in commercial structured cabling or low‑voltage environments (preferred)

• BICSI Technician Certification

• Demonstrated knowledge of end‑to‑end delivery of cabling installation projects

Physical Requirements

• Ability to stand and/or walk active job sites during surveys and pre‑construction activities

Growth & Development

This role offers hands‑on training and mentorship with experienced estimators and technical staff, with opportunities for advancement into a Senior Estimator (RCDD) role based on performance and experience.

JOOLA is seeking a Senior Demand Planner to play a critical role in driving forecast accuracy, optimizing inventory levels, and supporting scalable growth across our global business. This role will partner closely with cross-functional teams—including Product, Sourcing, and Sales—to align supply with demand in a fast-paced, high-growth environment.

The ideal candidate brings strong analytical capabilities, a proactive mindset, and the ability to translate market insights into actionable planning strategies.

Responsibilities:

1. Demand Forecasting & Analysis

• Develop and maintain SKU-subsidiary level demand forecasts in monthly increments, incorporating historical data, market trends, and subsidiary input.
• Validate forecasts with subsidiary leaders to ensure alignment with local market dynamics (e.g., regional promotions, cultural trends).

1. Cross-Functional Collaboration

• Partner with the sourcing team to translate demand plans into actionable production schedules and sourcing strategies.
• Work with the product development team on assortment planning, including phase-in/phase-out recommendations for SKUs.

1. Executive Reporting & Insights

• Prepare and present demand forecast insights to executives, highlighting trends, seasonal patterns, gaps, risks, and opportunities.
• Provide actionable recommendations to address forecast variances and capitalize on emerging market opportunities.

1. Process Optimization

• Identify and mitigate risks (e.g., supply chain disruptions, tariff changes) impacting demand plans.
• Implement tools and methodologies to improve forecast accuracy and operational efficiency.

1. Regional Market Expertise

• Monitor regional economic, cultural, and competitive factors influencing demand (e.g., holidays, regulatory changes).

Qualifications:

Education & Experience

• Bachelor’s degree in Supply Chain Management, Business, Statistics, or related field. Master’s degree or MBA preferred.
• 4+ years in demand planning, inventory management, or supply chain roles, preferably in multinational organizations.
• Experience in US and American markets, with knowledge of regional logistics, consumer behavior, and regulatory environments.

Technical Skills

• Proficiency in demand planning tools (e.g., SAP IBP, Oracle Demantra, Kinaxis) and ERP systems (e.g., SAP, Oracle).
• Advanced Excel skills (PowerQuery, pivot tables, macros) and data visualization tools (Power BI, Tableau).
• Strong understanding of statistical forecasting methods (e.g., moving averages, regression analysis).

Soft Skills

• Excellent communication skills to collaborate with global teams and present insights to executives.
• Analytical mindset with attention to detail.
• Fluency in English.

Preferred Qualifications

• APICS/IBF certification (e.g., CPIM, CSCP).
• Experience using Python libraries (e.g., Pandas, NumPy, statsmodels, scikit-learn, fbprophet) to build demand forecasting models
• Experience in consumer goods, retail, or manufacturing industries.

About JOOLA:

JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.

The Director of Allocation is a senior leader responsible for architecting and governing enterprise allocation and distribution strategy across two distribution centers. This role ensures optimized inventory flow, store-level assortment precision, and disciplined execution aligned with financial and merchandise objectives.

Reporting into the SVP GMM, this role partners closely with Planning, VP/DMMs, Ecommerce and Store Operations to drive speed to floor, inventory productivity, and profitable growth.

Key Responsibilities-

Enterprise Allocation & Distribution Strategy

• Lead enterprise allocation and distribution strategy across two DCs, ensuring optimal product flow and capacity alignment.
• Govern inbound routing, flow prioritization, and allocation cadence to maximize speed to floor and inventory productivity.
• Establish allocation guardrails that align with financial plans and merchandise strategy.

Store Assortment & Size Planning

• Lead development of pre-season size curves and assortment architecture by store cluster for the DMM’s and Buyers.
• Continuously analyze size selling performance and optimize size distribution to minimize markdown and lost sales.
• Oversee store-level assortment execution to ensure alignment with brand strategy and local demand.

Inventory Optimization & Transfers

• Direct inter-store transfer strategies to rebalance inventory, protect margin, and optimize sell-through.
• Monitor store-level inventory health and proactively mitigate aging risk.
• Partner with Planning to align allocation with OTB, inventory turn, and GMROI objectives.

Cross-Functional Partnership

• Partner laterally with Director of Planning and VP/DMMs to align allocation execution with financial and merchandise strategies.
• Collaborate with Ecommerce and Store Operations to support speed-to-floor initiatives, pre-pack optimization, and DC processing efficiencies.
• Serve as the allocation lead in weekly business reviews and strategy sessions.

Performance & Analytics

• Drive performance against Sales, GM%, GMROI, Inventory Turn, and in-stock targets.
• Leverage data analytics to continuously refine allocation algorithms, store clustering, and replenishment methodologies.
• Lead reporting and visibility across allocation performance metrics.

Leadership & Organizational Development

• Build and lead a high-performing allocation organization.
• Assess strengths and development needs of team members; establish succession planning.
• Simplify and streamline allocation processes to improve agility and decision speed.
• Act as a change agent in evolving retail and supply chain environments.

Education & Experience

Bachelor’s degree required.

8–10+ years of progressive allocation and inventory management experience, including direct leadership of multi-unit retail allocation teams.

Experience managing inventory flow across multi-DC environments strongly preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions-

▪ Sit for more than 6 hours per shift

▪ Use hands to finger, handle and feel

▪ Reach with hands and arms

▪ Talk and/or hear

▪ Stand for up to 2 hours at a time periodically

▪ Walk or move from one location to another

▪ Occasionally may need to climb, balance, stoop, kneel, or crouch

▪ Lift and/or move up to 10 pounds regularly and up to 25 pounds occasionally

▪ Punctuality and regular attendance consistent with the company’s policies are required for the position.

▪ Average work week is 40 hours, which can vary depending on business need.

▪ The work environment for this position is a moderately noisy office setting.

General Information:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#LI-DNI

The Director of Planning is a senior leader responsible for leading the enterprise merchandise planning function and managing a high-performing planning organization. Reporting to the SVP/GMM, this role serves as the strategic financial partner to the VP/DMM organization, translating product and vendor strategies into disciplined financial plans that drive profitable growth, inventory productivity, and margin expansion.

This leader owns the end-to-end planning process — from long-range strategy through in-season execution — and provides financial governance and recommendations to support executive decision-making, including Open-to-Buy oversight.

Key Responsibilities-

Enterprise Planning Strategy

• Lead development of long-range (1–3 year) and annual merchandise financial plans in partnership with the SVP/GMM and VP/DMM peers.
• Translate corporate growth objectives into actionable plans across Sales, Gross Margin, Inventory, and Turn
• Establish financial guardrails that balance top-line growth with margin and inventory productivity.

Open-to-Buy & Financial Governance

• Own and manage the enterprise Open-to-Buy (OTB) process, providing recommendations and risk assessments to the SVP/GMM for final approval.
• Monitor commitments, receipts, and inventory liability to ensure alignment with financial targets.
• Identify emerging risks and opportunities, proactively recommending adjustments to protect profitability and cash flow.

Forecasting & Risk Management

• Lead pre-season and in-season forecasting processes incorporating sales trends, promotional strategies, product launches, cost changes, and market conditions.
• Drive timely reforecasting and scenario planning to support executive decision-making.
• Provide financial validation during quarterly strategy reviews and brand sign-off meetings.

Inventory & Markdown Strategy

• Develop inventory investment strategies that optimize in-stock performance while protecting margin and turn.
• Oversee markdown and aging strategies to maximize sell-through and minimize margin erosion.
• Ensure inventory plans align with inbound capacity, promotional calendars, and channel strategies.

Cross-Functional Partnership

• Partners laterally with VP/DMM peers to align vendor, class, and assortment strategies with financial objectives.
• Collaborate with Allocation and Supply Chain to optimize product flow across stores and digital channels.
• Partners with Finance to align annual, monthly, and in-season financial plans, ensuring consistency between merchandise strategy, corporate forecasts, and financial reporting.
• Support new and remodeled store openings through disciplined assortment and inventory planning.

Leadership & Team Development

• Lead, coach, and develop a high-performing planning team, including hiring, performance management, and succession planning.
• Establish clear accountability standards and elevate analytical rigor across the planning organization.
• Build scalable processes, tools, and reporting that enhance visibility and decision quality.

Performance Management

• Monitor and drive key KPIs including Sales, GM%, Inventory Turns, GMROI, Markdown, and Working Capital efficiency.
• Lead continuous improvement initiatives that strengthen enterprise financial performance.

Education & Experience

Bachelor’s degree required.

8–10+ years of progressive merchandise planning experience, including direct people leadership.

Demonstrated ability to influence senior cross-functional leaders and translate financial insights into actionable business strategy in a multi-channel retail environment.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions-

▪ Sit for more than 6 hours per shift

▪ Use hands to finger, handle and feel

▪ Reach with hands and arms

▪ Talk and/or hear

▪ Stand for up to 2 hours at a time periodically

▪ Walk or move from one location to another

▪ Occasionally may need to climb, balance, stoop, kneel, or crouch

▪ Lift and/or move up to 10 pounds regularly and up to 25 pounds occasionally

▪ Punctuality and regular attendance consistent with the company’s policies are required for the position.

▪ Average work week is 40 hours, which can vary depending on business need.

▪ The work environment for this position is a moderately noisy office setting.

General Information:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#LI-DNI

Title: Customer Service Representative

Location: On-site in Baltimore, MD

Pay Rate: $ 18/hr on W2

Terms of Employment

• W2 Contract, 12 Months

• This role is full-time onsite reporting in Baltimore, MD

• Work Schedule: 08:00 am- 05:00 pm

Responsibilities:

• Handling complex or escalated customer inquiries, issues, and requests via phone, email, or chat.

• Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications.

• Processing complex orders, returns, and exchanges accurately and efficiently.

• Resolving escalated customer complaints or issues in a timely and effective manner.

• Acting as a point of contact for other customer service representatives for guidance and support.

• Mentoring and training junior customer service representatives.

• Maintaining accurate and detailed records of customer interactions and transactions.

• Analyzing customer feedback and trends to identify areas for improvement.

• Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.

• Keeping up-to-date with product knowledge, industry trends, and company policies.

Required Skills & Experience

• Junior Level experience required.

• Need prior large volume of utility call center experience

• Previous customer service experience/call center experience.

• Handling Inbound and Outbound calls

• Solid understanding of customer service principles and practices.

• Excellent communication and interpersonal skills.

• Strong customer focus.

• Ability to handle difficult or challenging situations with professionalism and empathy.