Sales Jobs in Columbia, MD
55 positions found
Minimum Qualifications: High School Diploma or General Education Degree (GED) 1-3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred Experience/Requirements: Must possess good decision-making skills, be very organized and detail oriented.
Must have excellent oral and written communication.
Ability to use discretion.
Problem Solving and ability to escalate matters when needed.
Data analysis and interpretation skills.
Speed and accuracy with attention to detail.
Dispatching and scheduling.
Proficient in Microsoft Office (Word, Excel & PowerPoint) Responsibilities: This position is responsible for scheduling service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork.
May support warehouse and/or other office functions.
Essential Duties and Responsibilities Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.
Responsible for creating work orders, providing status to customer and following up with technicians.
Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
Complete contract paperwork and QC paperwork.
Schedule sub-contractor work.
Work with technicians to ensure all paperwork is completed properly within the designated time.
Maintain appointment schedules.
Order material and equipment.
Receive material/equipment and issue material and equipment to technicians.
Complete daily reports.
Assist in coordinating activities such as scheduling, customer notification and equipment procurement.
Conduct physical inventory.
Act as a liaison between Sales, Project Managers and technicians.
Other duties as assigned.
Physical Demands: While performing the duties of this job, the employee is regularly required to sit and twist; use hands and arms to reach, handle, push, pull or feel; speak and hear.
The employee is frequently required to stand and walk.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
Work Environment: Normal office environment.
The noise level in the work environment is usually moderate.
The Director of Allocation is a senior leader responsible for architecting and governing enterprise allocation and distribution strategy across two distribution centers. This role ensures optimized inventory flow, store-level assortment precision, and disciplined execution aligned with financial and merchandise objectives.
Reporting into the SVP GMM, this role partners closely with Planning, VP/DMMs, Ecommerce and Store Operations to drive speed to floor, inventory productivity, and profitable growth.
Key Responsibilities-
Enterprise Allocation & Distribution Strategy
- Lead enterprise allocation and distribution strategy across two DCs, ensuring optimal product flow and capacity alignment.
- Govern inbound routing, flow prioritization, and allocation cadence to maximize speed to floor and inventory productivity.
- Establish allocation guardrails that align with financial plans and merchandise strategy.
Store Assortment & Size Planning
- Lead development of pre-season size curves and assortment architecture by store cluster for the DMM’s and Buyers.
- Continuously analyze size selling performance and optimize size distribution to minimize markdown and lost sales.
- Oversee store-level assortment execution to ensure alignment with brand strategy and local demand.
Inventory Optimization & Transfers
- Direct inter-store transfer strategies to rebalance inventory, protect margin, and optimize sell-through.
- Monitor store-level inventory health and proactively mitigate aging risk.
- Partner with Planning to align allocation with OTB, inventory turn, and GMROI objectives.
Cross-Functional Partnership
- Partner laterally with Director of Planning and VP/DMMs to align allocation execution with financial and merchandise strategies.
- Collaborate with Ecommerce and Store Operations to support speed-to-floor initiatives, pre-pack optimization, and DC processing efficiencies.
- Serve as the allocation lead in weekly business reviews and strategy sessions.
Performance & Analytics
- Drive performance against Sales, GM%, GMROI, Inventory Turn, and in-stock targets.
- Leverage data analytics to continuously refine allocation algorithms, store clustering, and replenishment methodologies.
- Lead reporting and visibility across allocation performance metrics.
Leadership & Organizational Development
- Build and lead a high-performing allocation organization.
- Assess strengths and development needs of team members; establish succession planning.
- Simplify and streamline allocation processes to improve agility and decision speed.
- Act as a change agent in evolving retail and supply chain environments.
Education & Experience
Bachelor’s degree required.
8–10+ years of progressive allocation and inventory management experience, including direct leadership of multi-unit retail allocation teams.
Experience managing inventory flow across multi-DC environments strongly preferred.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions-
▪ Sit for more than 6 hours per shift
▪ Use hands to finger, handle and feel
▪ Reach with hands and arms
▪ Talk and/or hear
▪ Stand for up to 2 hours at a time periodically
▪ Walk or move from one location to another
▪ Occasionally may need to climb, balance, stoop, kneel, or crouch
▪ Lift and/or move up to 10 pounds regularly and up to 25 pounds occasionally
▪ Punctuality and regular attendance consistent with the company’s policies are required for the position.
▪ Average work week is 40 hours, which can vary depending on business need.
▪ The work environment for this position is a moderately noisy office setting.
General Information:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-DNI
The Director of Planning is a senior leader responsible for leading the enterprise merchandise planning function and managing a high-performing planning organization. Reporting to the SVP/GMM, this role serves as the strategic financial partner to the VP/DMM organization, translating product and vendor strategies into disciplined financial plans that drive profitable growth, inventory productivity, and margin expansion.
This leader owns the end-to-end planning process — from long-range strategy through in-season execution — and provides financial governance and recommendations to support executive decision-making, including Open-to-Buy oversight.
Key Responsibilities-
Enterprise Planning Strategy
- Lead development of long-range (1–3 year) and annual merchandise financial plans in partnership with the SVP/GMM and VP/DMM peers.
- Translate corporate growth objectives into actionable plans across Sales, Gross Margin, Inventory, and Turn
- Establish financial guardrails that balance top-line growth with margin and inventory productivity.
Open-to-Buy & Financial Governance
- Own and manage the enterprise Open-to-Buy (OTB) process, providing recommendations and risk assessments to the SVP/GMM for final approval.
- Monitor commitments, receipts, and inventory liability to ensure alignment with financial targets.
- Identify emerging risks and opportunities, proactively recommending adjustments to protect profitability and cash flow.
Forecasting & Risk Management
- Lead pre-season and in-season forecasting processes incorporating sales trends, promotional strategies, product launches, cost changes, and market conditions.
- Drive timely reforecasting and scenario planning to support executive decision-making.
- Provide financial validation during quarterly strategy reviews and brand sign-off meetings.
Inventory & Markdown Strategy
- Develop inventory investment strategies that optimize in-stock performance while protecting margin and turn.
- Oversee markdown and aging strategies to maximize sell-through and minimize margin erosion.
- Ensure inventory plans align with inbound capacity, promotional calendars, and channel strategies.
Cross-Functional Partnership
- Partners laterally with VP/DMM peers to align vendor, class, and assortment strategies with financial objectives.
- Collaborate with Allocation and Supply Chain to optimize product flow across stores and digital channels.
- Partners with Finance to align annual, monthly, and in-season financial plans, ensuring consistency between merchandise strategy, corporate forecasts, and financial reporting.
- Support new and remodeled store openings through disciplined assortment and inventory planning.
Leadership & Team Development
- Lead, coach, and develop a high-performing planning team, including hiring, performance management, and succession planning.
- Establish clear accountability standards and elevate analytical rigor across the planning organization.
- Build scalable processes, tools, and reporting that enhance visibility and decision quality.
Performance Management
- Monitor and drive key KPIs including Sales, GM%, Inventory Turns, GMROI, Markdown, and Working Capital efficiency.
- Lead continuous improvement initiatives that strengthen enterprise financial performance.
Education & Experience
Bachelor’s degree required.
8–10+ years of progressive merchandise planning experience, including direct people leadership.
Demonstrated ability to influence senior cross-functional leaders and translate financial insights into actionable business strategy in a multi-channel retail environment.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions-
▪ Sit for more than 6 hours per shift
▪ Use hands to finger, handle and feel
▪ Reach with hands and arms
▪ Talk and/or hear
▪ Stand for up to 2 hours at a time periodically
▪ Walk or move from one location to another
▪ Occasionally may need to climb, balance, stoop, kneel, or crouch
▪ Lift and/or move up to 10 pounds regularly and up to 25 pounds occasionally
▪ Punctuality and regular attendance consistent with the company’s policies are required for the position.
▪ Average work week is 40 hours, which can vary depending on business need.
▪ The work environment for this position is a moderately noisy office setting.
General Information:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#LI-DNI
Come work for us!
We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store.
Our employees are key to our success.
Job Summary:
The Allocator is responsible for planning and analyzing the company’s inventory to ensure the proper allocation of merchandise as well as forecasting sales in order to complete the proper flow of merchandise to the correct stores at the correct time.
Duties/Responsibilities:
- Analyze trends, store performance and customer profiles in order to distribute merchandise appropriately.
- Maximize stock levels while maintaining inventory flow and store stock position to improve sales performance.
- Maintain proper category assortment by store.
- Ensure sufficient quantities of advertised product are in stock on a per store basis.
- Set up and maintain min/ max parameters for specific store inventories.
- Maximize inventory productivity by properly allocating merchandise in terms of quantity and timing to the correct stores.
- Work closely with the Allocation Manager to understand product mix and assortment.
- Communicate with stores and operations in order to learn and understand specific requirements and opportunities.
- Utilize understanding of standard assortment strategies and nuances of supply chains to resolve store and distribution center inquiries regarding allocation and inventory.
- Collaborate with Buying groups to identify growth opportunities and minimize down-trending business. This includes identifying the best assortment of merchandise for stores, based on past sales performances, emerging trends, and store needs.
- Other duties as assigned.
Required Skills/Abilities:
- Work requires a solid knowledge of business and an excellent command of the English language to effectively communicate with management, associates and customers.
- Must have strong merchandising, product and analytical skills.
- Must demonstrate an ability to think strategically, plan and organize effectively.
- Must be able to maintain an exemplary degree of professionalism in all situations.
- General knowledge of retail math literacy and application of concepts to daily operations.
- Results driven with demonstrated critical and creative thinking skills.
- Proven ability to plan, organize, multi-task, set priorities effectively and efficiently to proactively respond to changing demands, from multiple sources.
- Able to develop and maintain effective cross-functional relationships.
- Ability to compile and analyze statistics
- Good communication skills and the ability to work in a team or independent environment
- Knowledge of distribution and replenishment systems a plus
- Solid Microsoft Excel and Word skills
Education and Experience:
- Must have a high school diploma
- 2+ years retail experience in merchandise allocations/ distributions preferred, or equal value of in store experience.
Physical Requirements:
- While performing the duties of this job, the employee is regularly required to sit. The employee must frequently use hands to finger, handle, or feel; and talk; or hear.
- The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job may include close vision, distance vision, and depth perception.
- The incumbent must be able to work in a fast-paced environment.
Compensation: Allocator pay range: $48,000 - $52,000 annually. This role will be eligible for the company 401K plan.
LI#DNI
General Information:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX familya Fortune 100 company and the world's leading off-price retailer.
Opportunity: Grow Your Career
Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.
- Role models established customer experience practices with internal and external customers
- Supports and embodies a positive store culture through honesty, integrity, and respect
- Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
- Promotes credit and loyalty programs
- Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
- Accurately processes and prepares merchandise for the sales floor following company procedures and standards
- Initiates and participates in store recovery as needed throughout the day
- Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
- Provides and accepts recognition and constructive feedback
- Adheres to all labor laws, policies, and procedures
- Supports and participates in store shrink reduction goals and programs
- Participates in safety awareness and maintains a safe environment
- Other duties as assigned
Who We're Looking For: You.
- Possesses excellent customer service skills
- Able to work a flexible schedule to support business needs
- Possesses strong communication and organizational skills with attention to detail
- Capable of multi-tasking
- Able to respond appropriately to changes in direction or unexpected situations
- Capable of lifting heavy objects with or without reasonable accommodation
- Works effectively with peers and supervisors
- Retail customer experience preferred
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Location: USA Marshalls Store 1103 Catonsville MD
This position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service.
They process checkout and/or return transactions, as well as monitor and maintain the self-checkout area.
They proactively seek product/project knowledge to provide customers with information and identify selling opportunities.
They follow all policies and procedures to ensure that shrink is minimized.
A head cashier will position cashiers and support them by expediting price checks, approving point of sale transactions and markdowns for mainline registers, self-checkout, returns, pro desk, special services, and tool rental.
They provide first level escalation for customer issues and assist in the supervision, coaching and training of other front end associates by participating in the training of new cashiers and utilizing all available tools to coach and develop other cashiers.
The preferred qualification for a head cashier is 1+ years of cashier experience.
Location: ELLICOTT CITY, MD
Our values start with our people, join a team that values you!
Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
* Success. Our winning team pursues excellence while learning and evolving
* Career growth. We develop industry leading talent because Ross grows when our people grow
* Teamwork. We work together to solve the hard problems and find the right solution
* Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
ESSENTIAL FUNCTIONS:
* Understands that safety is the number one priority and practices safe behaviors in everything they do.
* Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
* Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
* Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying \"hello\" throughout the Store as well as saying \"thank you\" with every register transaction.
* Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
* Represents and supports the Company brand at all times.
* Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
* Maintains a professional appearance and adheres to the Company's dress code at all times.
* Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
* Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
* Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
* Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
* As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
* Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
* Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
* Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
COMPETENCIES:
* Manages Work Processes
* Business Acumen
* Plans, Aligns & Prioritizes
* Builds Talent
* Collaborates
* Leading by Example
* Communicates Effectively
* Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
* Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
* Ability to perform basic mathematical calculations commonly used in retail environments.
PHYSICAL REQUIREMENTS/ADA:
* Ability to use all Store equipment, including PDTs, registers and PC as required.
* Ability to spend up to 100% of working time standing, walking, and moving around the Store.
* Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
* Ability to occasionally push, pull and lift more than 25 pounds.
* Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
* Certain assignments may require other qualifications and skills.
* Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
The base pay range for this role is $16.00 - $16.50. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
Benefits offered to all Associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401K (service requirements), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay (where legally required) and Referral Bonuses. In addition, all Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long-Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 10 days/year after eligibility commences, 9 Personal and Company Holidays. AS, ASM and SM Associates in Stores and Exempt Corporate and Buying Office roles are also eligible to receive a Bonus based on individual and business performance.
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.
Essential Job Duties and Responsibilities
- Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
- Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
- Promptly and accurately process guest purchases/return transactions using Point?of?Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
- Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner.
- Promote GameStop's unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
- Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
- Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
- Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager.
- In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including all company/store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities.
- Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to achieve optimum guest service at all times and ensure that best?in-class guest service is consistently provided.
- Approve payroll, enter paid time off e.g. wellness, make time edits, and verify that store associates are paid for all time worked.
- Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
- Ensure Omni-Channel orders are fulfilled and shipped daily.
- Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required; visually inspect associates' packages and/or belongings at store closing or at the end of a shift as appropriate. Communicate any concerns or issues to the Store Manager.
- Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
- Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor.
- Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines.
- Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager.
- Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
- Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines.
- Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date.
- Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager.
- Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
- Adhere to all opening and closing procedures.
Qualifications*
- Must provide proof of identity and eligibility to legally work in the United States.
- Must be at least 18 years old.
- High school diploma or equivalent required; associate's or accredited bachelor's degree with an emphasis in business, marketing, merchandising, or related field preferred.
- At least 6 months of retail management experience preferred.
- At least 2 years of retail sales, guest service, and/or management experience preferred.
- Video game knowledge preferred.
Key Job Skills and Abilities
- Possess an outgoing and welcoming personality with strong people skills.
- Provide genuine and individualized assistance to every guest during every visit.
- Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
- Achieve objectives in a fast-paced, rapidly changing environment.
- Work independently and within a team to perform all tasks as assigned and in a timely manner.
- Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace.
- Operate Point-of-Sale (POS) computer system.
- Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.
- Complete required paperwork properly.
- Carry out instructions furnished in written, oral or diagram form.
- Execute financial tasks in strict accordance with company policy.
- Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability.
- Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.
- Be reliable and trustworthy; always use good judgment.
- Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
- Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.
- Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).
Location(s): Silver Spring, Maryland
Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper's products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Kemper is a diversified insurance holding company that has been in business for over 100 years. We are firmly committed to serving the insurance needs of modest-income families. Our strength lies in our dedication to frequent personal home visits with new and existing customers to collect premiums, conduct sales of new policies, and address other service needs.
For new unlicensed agents, your journey begins with a paid training period. During this time, we provide the tools and guidance needed to study for and pass the licensing exams. Once licensed, you will be assigned an existing book of business, a portfolio of current customers from whom you'll collect monthly premiums. You'll earn a percentage of the premiums you collect, as well as a commission on all new sales you make. From there, the sky's the limit! Through hard work and dedication, you can increase your monthly income with every new sale. It really is that simple.
If you're passionate about serving the underserved, this is the career for you. Our agents gain personal satisfaction and community prestige by performing meaningful work that helps clients protect the people and property they cherish.
With a pay-for-performance compensation model, agents have the opportunity to determine their own paycheck. As your skills and knowledge grow, so does your income potential. Superior performance is recognized through awards, prizes, and company-sponsored trips.
The compensation for the role is fully commissioned based.
Kemper offers competitive benefits, including:
- Major Medical and Dental Insurance
- Group Life Insurance
- Short-Term & Long-Term Disability
- 401(k) with Company Match
- Paid Vacation
- Employee Stock Purchase Program
Agents are set up for success by being assigned a territory (called an agency) with an established book of business and existing customers.
Day-to-Day Activities:
- Conducting sales presentations, recommending products, and closing new sales
- Prospecting for new sales opportunities
- Maintaining strong customer relationships by collecting premiums on a pre-arranged schedule that you determine
- Responding promptly to service requests such as beneficiary changes, claims, and loans
- Record keeping, accounting for money collected, and processing policy paperwork
Agent Expectations:
- Grow the assigned territory through new sales
- Build strong working relationships with customers
- Devote the time necessary to fulfill the responsibilities of the role
- Pursue continuous professional development in insurance products and sales effectiveness
Minimum Qualifications:
- Customer service experience
- Must be at least 18 years of age
- Valid driver's license with required auto insurance coverage
- Dependable vehicle for daily travel
- Ability to pass a background check, motor vehicle report, and drug screening
- Authorization to work in the United States
Preparation:
- Licensing: We provide free access to study tools and professional guidance to help you prepare for licensing exams
- Training: New agents complete an onboarding development program that includes self-study, classroom instruction, and field mentoring by your Sales Manager
- On-the-Job Training: Earn a paycheck while learning your profession through hands-on experience
Opportunity is knocking. Don't let it pass you by!
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.
Min Compensation: USD $58,500.00/Yr.
Max Compensation: USD $71,250.00/Yr.
OverviewWhy We Need Your Talents:
Are you motivated, charismatic, and outgoing? This is your chance to be on the cutting edge of entertainment and hospitality at a property with a unique and thrilling company culture. Here at Anne Arundel County's only AAA four diamond rated hotel and casino, your communication skills will be most helpful in prospecting clients for our brand-new venue space as well as 310 guestrooms, including 52 suites.
Your business development, hotel operations, and food and beverage experience will aide in negotiating large scale event contracts. Your friendly disposition will be beneficial in travels to trade shows and other promotional opportunities. Your driven attitude will yield up to 70% bonus pay quarterly!
ResponsibilitiesWhere You'll Make an Impact:
- Develop and maintain an account base to achieve revenue goals through proactive sales.
- Prompt response to all inquiries and correspondence from clients, prospects, and lead referrals.
- Follow up on sales leads assigned by leadership.
- Responsible for implementing a sales action plan for the development of designated market segments (with or without food and beverage) which include:
- Prospecting outside sales calls.
- Performing site tours.
- Execute trade shows and sales trips as designated.
- Provide weekly and monthly reports of sales calls and marketing actions as requested by Sales Leadership.
- Step in for Sales Leadership as required in their absence.
- Excellent time management and self-motivation.
- Relationship building and networking skills.
- Excellent communication, presentation, guest relations, and organizational skills.
- Exemplary customer service skills.
- A drive for results as well as a history of delivering.
Must-Haves:
- Education: Four year college degree or equivalent education/experience.
- Experience: Minimum of two years of hotel group sales experience.
- Skill Requirements:
- Exceptional client prospecting, negotiation, and closing skills.
- Experience/account knowledge of the Mid-Atlantic Region preferred.
- Direct experience with all or some of the following hotel segments is required: Group: Corporate, Association, SMERF, Catering Events
- Knowledge of Delphi FDC preferred.
- Professional written correspondence skills.
Physical Requirements:
- Lifting, pushing, and carrying up to 20lbs.
- Infrequent bending/kneeling.
- Frequent walking, standing, and sitting.
- Climbing steps.
- No. of employees supervised: No formal supervisory responsibility.
- Travel required: Frequent for outside sales calls.
Perks We Offer You
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
Life at Live!
Individuals chosen to be part of the Live! Team can expect:
- To be part of an exciting experience unlike any other in the market.
- To be given the power and responsibility to put service and community first.
- To come together as a strong team, while valuing and celebrating our diversity.
- To be given the tools, resources, and opportunity to grow in their career.
- To work hard and have fun.
- Live is a 24 hour/7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.