Sales Jobs in Berkeley Alameda County, CA

About Bristlecone:

Bristlecone is the industry’s largest pure-play supply chain service provider.

As the trusted partner for AI-first supply chain transformations, we specialize in empowering customers with tech-enabled solutions for planning, sourcing, and fulfillment. Through our consulting, platforms, and supply chain build and enablement expertise, we help Global 2000 organizations in the life sciences, retail, consumer goods, manufacturing, and high-tech industries drive visibility, resiliency, and efficiency across their supply chain.

Guided by a consulting-led approach, we serve as strategic partners to customers throughout their supply chain transformation journey. With comprehensive advisory and implementation capabilities, we offer high-value consulting spanning domains, processes, and change management, ensuring tailored solutions that drive meaningful outcomes for each customer. Bristlecone is headquartered in San Jose, California, with locations across North America, Europe, and Asia. It is part of the Mahindra Group.

Learn more at Opportunity Employer

Bristlecone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Consulting Partner – Supply Chain & Technology Consulting

Overview

We’re looking for a Consulting Partner to join our Supply Chain Consulting practice and lead strategic growth within the Technology and Hyperscaler sector. This is a senior, client-facing leadership role—ideal for a consulting executive who thrives at the intersection of supply chain transformation, digital enablement, and large-scale enterprise innovation.

The Consulting Partner will shape strategy, drive consulting-led revenue, and lead delivery excellence across key technology accounts. Success in this role requires deep supply chain domain expertise, strong consulting sales acumen, and the ability to engage senior client stakeholders to influence digital transformation agendas.

Key Responsibilities

• Serve as the supply chain consulting leader for major technology accounts, guiding account strategy, solution design, and delivery execution.
• Grow consulting revenue by identifying, sourcing, and closing consulting-led opportunities aligned to account and market objectives.
• Lead consulting delivery excellence, ensuring high-quality execution, client satisfaction, and measurable business outcomes.
• Partner closely with Client Partners and Delivery Partners to align consulting pursuits with broader account growth and delivery strategies.
• Build executive-level relationships across client organizations to drive supply chain, cloud, and operations transformation initiatives.
• Develop account-specific thought leadership—including industry insights, whitepapers, and executive roundtables—focused on digital supply chain and transformation trends.
• Mentor consultants and managers to strengthen practice capability and advance consulting career development.

Qualifications

• Previous consulting experience is required.
• Experience at a Big 4 or Tier 1 IT services consulting firm is strongly preferred.
• 10+ years in supply chain, ideally within the technology, digital, or hyperscaler ecosystem.
• Proven record of consulting-led account growth, including developing, selling, and delivering multi-year transformation engagements.
• Strong understanding of digital supply chain solutions, cloud transformation, and technology-enabled operating models.
• Exceptional client engagement and executive communication skills, with the ability to drive alignment across business and IT stakeholders.
• Entrepreneurial mindset with a track record of achieving growth targets and leading cross-functional teams.
• Someone with established Google relationships highly desired.

Additional Requirements

• Location: Mountain View, CA or surrounding area.
• Work Model: Hybrid – regular onsite collaboration with client and internal teams.
• Travel: Up to 25% based on client and project needs.
• Education: Bachelor’s degree required; MBA or Master’s in Supply Chain, Operations, or related discipline preferred.

Privacy Notice Declarations for California based candidates/Jobs:: careers

Bath Concepts Independent Dealers is a leading name in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are seeking Show & Event Demonstrators to join our winning team. Customer service experience is a plus, as you will be interacting with event attendees, discussing our product and securing sales leads for our team. Hourly pay + bonuses based on quality appointments.

Essential Duties:

• Attract visitors and staff booth at shows and events
• Promote product and provide basic product overviews to attendees
• Book appointments
• Maintain a professional appearance throughout event
• Ensure cleanliness and organization of booth
• Engage with passers-by to draw them into the booth
• Explain basic product features and benefits
• Secure entry forms or book in home sales appointments
• Collect daily leads and provide to Event Coordinator

Qualifications:

• Strong communications skills
• Positive, outgoing personality
• Ability to work in a fast-paced environment
• Travel to booked shows/events (must have reliable transportation)
• Ability to stand for long periods of time
• Ability to lift 30 pounds
• Available to work weekends

Hourly: $19.20 - $19.20

The Sales Associate is responsible for providing quality customer service and driving product sales. The Sales Associate is knowledgeable in each product area or department in our store. Upholds policies, procedures, and standards listed in the visual manual. They must fully promote each sale and/or promotion. Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding customer service and promoting the merchandise in stores.

Essential Duties And Responsibilities:

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Assist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Supervisory Responsibilities:

• There are no supervisory responsibilities for this role.

Qualifications:

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Sales Development Representative (SDR)

Location: San Francisco, CA (Hybrid)

Compensation: $50,000 - $52,500 base + uncapped commission

Job Type: Full-time

About Us

Demandforce, founded in 2003 and based in San Francisco, is an award-winning software company helping small businesses grow through smarter communication. Our platform includes marketing automation, appointment reminders, reputation management, and 24/7 online booking.

We’re a fast-paced, collaborative team committed to helping businesses thrive—and we’re growing fast! SDR’s will work closely with the Account Executive team to uncover the prospective client's business priorities and goals, matching them with the best service for their needs and then ensuring those clients achieve their designated business objectives.

What You’ll Do

• Make 75+ outbound calls per day to qualified leads
• Prospect and engage decision-makers to uncover business needs
• Set high-quality appointments for Account Executives
• Handle objections and rejections with confidence
• Work closely with our sales team to drive revenue growth

What You’ll Get

• $50,000 - $52,500 base salary + uncapped commission
• Paid training + 2-month commission guarantee
• Career advancement path to Account Executive
• Sales tools and tech stack training (Salesforce, ZoomInfo, etc.)
• Fun, supportive team culture
• Communication and sales skills that last a lifetime

Who You Are

• Motivated and goal-oriented
• Comfortable in a high-volume outbound sales role
• Confident communicator with great phone presence
• Able to work independently and in a team
• Excited about growth and earning potential

Benefits

• Medical, dental, vision insurance
• 401(k) with company match
• Paid time off + holidays
• FSA for medical and dependent care
• Life & disability insurance
• Commuter benefits, EAP, and more

At Internet Brands, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the compensation for this role to depend on your skills, qualifications, and experience. We encourage all interested candidates to apply.

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.

Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Internet Brands is an equal opportunity employer, and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).

Notice to California residents: you can find information about our privacy practices, on:

Are you a natural relationship builder with strong customer instincts? Do you enjoy stepping onto a production floor to solve problems just as much as you enjoy strategizing account growth? Do you love being "the face" to major OEMs and prefer a role that gets you out in the field rather than behind a desk? If so, this is the perfect opportunity to join our client, a primary equipment supplier to the North American bus industry.

The Regional Account Manager will support key OEM and fleet customers across Northern California and surrounding areas. This highly visible role blends account management, light technical/mechanical support, project coordination, field training, and regional sales growth.

You will serve as the primary point of contact for one of the region’s largest bus/vehicle manufacturers while also supporting additional transit agencies, fleets, and operators across Northern California and parts of the Central Valley.

This role is ideal for someone who loves building customer relationships, enjoys being hands‑on in production environments, and is comfortable balancing sales responsibilities with technical problem-solving.

What You'll Be Doing

Account Management & Customer Support

• Serve as the dedicated Account Manager for a major OEM in the Bay Area, visiting the customer 2–3 times per week to ensure smooth production, system performance, and issue resolution.
• Maintain strong customer relationships, identify pain points, and proactively address issues before they escalate.
• Coordinate closely with internal engineering and operations teams to troubleshoot production line challenges and facilitate solutions.
• Support multiple fleet/end‑user accounts throughout Northern California, conducting site visits, check-ins, and relationship-building.

Technical/Mechanical Support

• Provide on-site support during customer production processes — identifying mechanical issues, gathering data, and collaborating with engineering for solutions.
• Demonstrate mechanical aptitude and curiosity; able to understand technical product functions and communicate them clearly to customers.
• Perform hands-on review of customer installations and assist with resolving equipment, configuration, or application questions.

Training & Education

• Conduct paid technical training sessions for customer maintenance teams and technicians.
• Deliver clear instructions on product usage, safety, troubleshooting, and maintenance best practices.
• Ensure training materials and documentation are consistently updated and aligned with customer needs.

Regional Growth & Field Sales

• Manage and grow existing accounts while identifying new opportunities within assigned territory.
• Conduct cold visits/check-ins with regional customers to assess needs, gather feedback, and promote solutions.
• Support bid/specification efforts to ensure products are accurately represented in proposals and future orders.
• Provide timely and accurate forecasting, market feedback, and competitive insights.

Travel Expectations

• Approximately 80% travel, primarily within Northern California.
• Occasional travel to national manufacturing sites, training centers, and customer locations for onboarding and continued development.
• Expect an immersive 60-day onboarding program involving shadowing and training with team members across multiple regions.

What Experience You Bring

Required

• 5+ years of experience combining sales, account management, project coordination, and/or technical customer support.
• Strong customer-facing skills with the ability to manage expectations, resolve conflicts professionally, and build trust.
• Demonstrated mechanical aptitude, whether through previous work experience, hands-on roles, or personal/hobbyist experience.
• Ability to work independently from a home office while managing a travel-heavy schedule.
• Strong proficiency with Microsoft Office and experience using CRM tools.
• Residency in Northern California, with daily travel within the Bay Area feasible.

Preferred

• Experience supporting OEMs or large industrial/manufacturing accounts.
• Background in transportation, heavy equipment, mechanical systems, mobility, or related technical industries.
• Experience conducting customer training or technical demonstrations.
• Strong organizational skills with proven ability to prioritize across multiple customers and ongoing projects.

What's Offered

• Company vehicle and credit card for travel.
• Yearly bonus eligibility.
• Comprehensive benefits package.
• Opportunity for long-term growth in a stable, expanding division.
• Autonomy, flexibility, and the chance to make a meaningful impact with a leading provider of transportation and mechanical system solutions.

Our client is not able to provide visa sponsorship at this time. Candidates must be U.S. Citizens or Green Card holders.

Franchise Account Executive, Ad Sales
Location: Remote( Open to US-based candidates only)
Pay: $42.00-$44.80/hr. (W2)
Length: May 2026 to November 2026 with possible extension

Role Overview
The Franchise Account Executive is responsible for driving advertising revenue growth across a portfolio of enterprise restaurant franchise accounts. This role manages franchise-level advertising strategy, partners closely with enterprise account teams, and helps scale advertising and promotions adoption across franchise organizations.
This position is well-suited for a consultative seller who thrives in fast-paced, ambiguous environments and enjoys building new processes while delivering measurable revenue impact.

Key Responsibilities

• Manage advertising strategy across franchisees within a defined portfolio of enterprise restaurant accounts
• Own the full sales lifecycle, including prospecting, outreach, pitching, campaign execution, reporting, and upsell
• Drive revenue growth through both new business development and expansion of existing franchise relationships
• Spend significant time on prospecting, contact mapping, pipeline management, and client meetings
• Partner with enterprise account executives to develop and execute franchise-focused advertising strategies
• Help define go-to-market strategy and build playbooks to scale ads and promotions across franchise systems
• Collaborate cross-functionally with account management, marketing, analytics, and product teams
• Represent advertiser feedback and insights to inform product and roadmap decisions
• Develop pitch materials, sales processes, and best practices to support team scalability
• Use data and performance insights to guide recommendations aligned with advertiser goals

• 3-5 years of experience in technology sales; digital media or advertising experience preferred
• Strong consultative selling skills with experience managing complex sales cycles
• Working knowledge of digital advertising measurement, including attribution and funnel metrics
• Ability to use data and insights to inform strategy and recommendations
• Excellent written, verbal, and presentation skills
• Strong organizational skills with the ability to manage a sales pipeline effectively
• Comfortable operating in fast-moving, ambiguous environments while balancing short- and mid-term priorities
• Experience working directly with restaurant advertisers or similar verticals preferred

 

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

JD-#E2EProf

Job Title: Regional Vice President of Sales (East Coast)

Department: Business Development

Location: Remote (Located in San Diego area)

Job Type: Full-time

About Cinnamon

Cinnamon is a healthcare technology company dedicated to improving patient access to care by automating and streamlining patient assistance and affordability workflows. We partner with healthcare organizations and life sciences companies to reduce friction in financial assistance processes, improve data integrity, and ensure secure, compliant exchange of healthcare data. Our mission is to help patients access the care they need faster, with less administrative burden across the healthcare ecosystem.

Role Summary

Cinnamon is seeking a Regional Vice President of Sales focused on direct pharmaceutical manufacturer relationships to drive enterprise growth across a defined territory.

This role is ideal for a senior sales leader with deep experience selling patient access, affordability, adherence, hub services, or healthcare workflow technology to pharmaceutical companies.

The Regional VP will own a regional enterprise quota and be responsible for new logo acquisition and expansion within existing pharmaceutical accounts. The role requires a consultative sales approach and the ability to navigate complex buying groups across brand teams, market access, patient services, and commercial operations.

This is a highly visible role that partners closely with the CEO, Chief Revenue Officer, and product leadership to shape Cinnamon’s direct pharma go-to-market strategy.

Key Responsibilities

Enterprise Sales Leadership

• Own a regional enterprise quota focused on pharmaceutical manufacturers.
• Lead complex consultative sales cycles involving brand teams, market access leaders, patient services organizations, and commercial operations stakeholders.
• Drive new logo acquisition while expanding relationships with existing pharma clients.
• Build and maintain a strong pipeline aligned with revenue targets.

Strategic Account Development

• Develop executive relationships within pharmaceutical companies across commercial, brand, and access functions.
• Identify opportunities where Cinnamon’s platform can improve patient affordability, access workflows, and data exchange across the patient journey.
• Partner with internal leadership on strategic opportunities, pricing strategy, and deal structuring.

Go-To-Market Execution

• Execute Cinnamon’s direct pharma sales strategy within an assigned territory.
• Identify priority accounts and develop targeted account strategies.
• Provide ongoing market intelligence and competitive insights to leadership.

Cross-Functional Collaboration

• Partner with Product, Implementation, and Customer Success teams to ensure successful client onboarding and long-term account growth.
• Collaborate with peer sales leaders to refine messaging, positioning, and sales strategy.
• Maintain disciplined CRM management and accurate revenue forecasting.

Required Qualifications

• 10+ years of enterprise sales experience in life sciences or healthcare technology.
• Proven success selling solutions directly to pharmaceutical manufacturers.
• Experience selling solutions related to patient access, affordability programs, hub services, specialty pharmacy, adherence, or healthcare workflow automation.
• Strong relationships with stakeholders across brand teams, market access, patient services, and commercial operations.
• Track record of closing complex enterprise deals with multi-stakeholder buying groups.
• Experience selling SaaS, technology platforms, or healthcare services into pharma organizations.
• Exceptional executive communication and presentation skills.

What We Offer

• Competitive base salary plus performance-based commission.
• Opportunity to shape and lead Cinnamon’s enterprise pharma sales strategy from the ground up.
• High visibility and close partnership with executive leadership.
• A mission-driven culture focused on improving patient access to care.
• Significant growth and leadership development opportunities as the company scales.

How to Apply

Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role to .

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Retirement Plan Advisor assists individuals in achieving a successful retirement and planning their financial future through group and individual presentations to new and existing defined contribution 401(k)/(a), 403(b), and/or Government 457 plan participants across all plan sizes. This role uses data-driven, analytical thinking to lead impactful conversations with participants, meets client service level agreements and achieves annual targets as assigned. This position will also assist the Relationship Management team in effectively establishing and maintaining relationships with key stakeholders within the territory assigned.

This Advisor will work with plan participants on the West Coast and bilingual Spanish skills are required.

Occasional travel is required between Colorado and California.

What you will do

• Conduct Retirement Readiness Reviews, as well as other individual meetings and group presentations, with targeted participants using consultative expertise to improve retirement outcomes

• Develop and maintain strategic partnerships with key stakeholders for each location within assigned territory or for assigned employer-sponsored plans

• Conduct one-on-one virtual and on-site group meeting by using various technologies in a professional manner

• Manage meeting schedule, including travel booking

• Create and execute dynamic business plans and tactics to drive positive retirement income objectives for participants

• Document interactions in Salesforce and collect required information to adhere to guidelines for regulatory compliance

• Achieve plan level and individual goals to help achieve service level agreements and business results

• Participate in client meetings, sales finals, or other external meetings as needed

• Work collaboratively across internal service and management teams to improve effectiveness

What you will bring

• Bachelor's degree or equivalent work experience in lieu of a degree

• 3 – 5 years relevant financial services experience

• Spanish bilingual skills required

• Strong presentation skills required

• Proficiency in MS Word, Excel, PowerPoint, and Teams required

• Strategic thinker who can work independently required

• Strong relationship building and territory management skills required

• FINRA Series 6, 63, 65 registrations required within established timeline; current FINRA registrations strongly preferred

• FINRA fingerprinting required upon hire

What will set you apart

• Working knowledge of Salesforce preferred

• Working knowledge of building blocks for successful retirement planning preferred

• Basic understanding of defined contribution plans preferred

• Practical experience providing high-level, consultative client interactions preferred

#PJRPA

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) –  BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on:

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Project Manager I - Platform Implementation Manager - Remote - San Francisco Bay Area

Russell Tobin & Associates is currently seeking a Project Manager I. You will work for one of our well-recognized online mobile food and delivery platform clients. The ideal candidate will have 3-5 years of work experience in onboarding customers to a new software system, implementation, project management and/or account management.

Apply now for immediate consideration!

Contract: through 07/31/2026- likely to be extended

Location: Remote

Pay Rate: $38. per hour on W2

Project Manager I - Platform Implementation Manager

Remote - but would prefer to have workers local in the following locations:

Preferred Location (Preferred, in Priority) New York City, San Francisco

Secondary Location: (Open To): Phoenix, Los Angeles, Denver, Chicago

About the team Client Commerce Platform is Client's first software-as-a-service business unit – offering a suite of products and services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels.

• Within this pod, the Platform Implementation Manager (PIM) Team was created to help our merchants onboard, implement, and grow their business from day one.
• The team supports our merchants after they sign up, through their first weeks live, and delivers top-tier service and support.

We're excited about you because…

• Bachelor's degree or equivalent work experience 3-5 years of work experience in onboarding, implementation, project management and/or account management
• Able to complete tasks accurately, effectively, and on time with superb attention to detail
• Experience working successfully cross-functionally with individual contributors
• Excellent external and internal customer presentation and communication skills
• Tech-savvy: you are curious and able to dig into technical issues and troubleshoot merchant issues before escalating them to engineering

On a day to day, this means

• Working closely with the sales and account management teams to get merchants set up for success from day one:
• Setting up kick off calls and project managing the implementation of Online Ordering, mobile apps, loyalty and gift card programs for our merchants, coordinating with several internal teams to ensure merchants are using our products as soon as they sign up for it
• Technical troubleshooting of issues (within merchants websites and internally) Educating our merchants on our products: answering "how to” questions, proactively guiding and educating them through the transition and set up process and providing operational support during the initial weeks of our products usage
• Collecting and registering feedback from merchants on our products

You will report to the Associate Manager, Strategy & Operations, and work within our Commerce Platform organization.

This primarily remote role, prefer someone close to one of our corporate hubs for easy co-working and collaboration across the team on occasion.

You're excited about this opportunity because you will…

• Drive merchant onboardings & implementations with clear, concise communication.
• Deliver strong presentations and handle merchant frustrations with grace and support.
• Train our merchants on Client's Online Ordering product and functionality.
• Leverage your tech-savviness and curiosity to troubleshoot merchants technical issues.
• Become a product expert and cross-functional subject matter expert on Online Ordering.
• Collaborate and support our sales and account management teams with their merchant implementation challenges.
• Share product and operations feedback with our team on a regular basis to share our team's trajectory and product offerings.
• Meet our team's high bar of internal and external service and timeline goals.
• Highlight opportunities for leadership to improve team workflows and merchant success.
• Be able to achieve immediate results and adapt to an evolving work environment.
• Look for ways to improve and want to shape the direction of the company.

Must be authorized to work in the United States

Why Join?

This role offers the chance to impact financial performance, gain exposure to strong leadership principles, and grow professionally—all with competitive pay and potential for long-term engagement.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors