Information Technology Jobs in Prospect Heights, IL
504 positions found
We are a growing company with opportunities for motivated individuals who enjoy working in a fast-paced manufacturing environment.
Responsibilities Operate and monitor Surface Mount Technology machines Set up assembly lines and follow detailed production instructions Check inventory for specific production jobs Perform first article inspections Conduct SMD inspections to ensure quality standards Mount, install, align, and secure components on machines using hand tools and measuring instruments Follow strict quality standards and manufacturing procedures Required Skills Ability to follow instructions and read equipment manuals Experience using small hand tools and reading blueprints Ability to read assembly drawings and Bills of Materials Basic knowledge of mathematics Strong organizational skills and attention to detail Ability to work in a fast-paced production environment Strong work ethic and motivation to learn manufacturing processes Maintain a clean and organized workspace Preferred Qualifications IPC-A-610 Certification Bilingual preferred Previous SMT manufacturing experience Monday – Friday 6:00 AM – 2:30 PM (First Day Start Time: 7:00 AM (Orientation & Training) $16.00-18.00/hr DOE Wood Dale, IL Please send resumes to All employees of Elite Staffing must be 18 years or older and authorized to work in the United States.
Elite Staffing, Inc.
is proud to be an equal opportunity employer.
Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.
Elite Staffing offers the following benefit programs for your participation: Medical, Dental, Vision, Voluntary Benefits, 401k Retirement Plan, and Commuter benefits.
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All employees of Elite Staffing must be 18 years or older and authorized to work in the United States.
Elite Staffing, Inc.
is proud to be an equal opportunity employer.
Our policy of equal employment opportunity is to recruit, hire, train and promote persons without regard to race, color, religion, national origin, sex, age, disability, handicap or any other protected status.CB3
Job Title: Data Analyst/Scientist
Duration: 12 months | Temporary to Hire
Location: Elgin, IL 60196
Worksite: Remote | 8:00 AM - 05:00 PM
Note: Preferred candidate will reside in Northern IL, but position is open to remote work in any US state (CST time zone).
Department Description
A world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission-critical digital mobile communication systems for Government & Public Safety Communications customers.
As a part of the Data Analytics team within the North America - Project Management Office (NA-PMO), you will be partnering with the Clients field organizations, finance, and Information Technology (IT) teams to initiate and support data-informed decision making in the underlying business.
Job Description
Responsibilities:
- Develop reports and dashboard to support various stakeholders such as finance, Procurement, IT and Sales
- Dashboard creation / visualization using Tableau, with Data extracted from Amazon Redshift and Snowflake.
- Perform predictive modeling and forecasting using Python, R and Tableau
- Design, extract and integrate data components from multiple sources, such as Amazon Redshift, Salesforce, Snowflake
- Design, develop, test, and maintain Google App Script projects for various applications within Google Workspace (Docs, Sheets, Forms, etc.)
- Driving and tracking the adoption of dashboards and reports to measure success; iterate as needed
- Detailed data validation to ensure directional accuracy
- Server license management and data access enablement as well as data visualization support
- Manage, update and document processes, websites, and training documentation.
- Drive the development of and deliver training on data sources/tools to enhance the end users' ability to analyze the business
- Ensure the delivery of complex data required to support the needs of predictive Modeling and Analytics
- Perform rigorous testing and post-validation publishing of reports
Basic Requirements
- Bachelor's Degree (Computer Science, Math, or Statistics) or equivalent
- 3+ years of data analytics and reporting experience
Required Skills:
- Excellent data visualization skills
- Solid experience in creating dashboard reporting in Tableau is a must for this position
- Hand-on experience with Tableau, SQL, Salesforce, Python, R, Google App Script, HTML and Power BI are required for this role
- Proficient in Microsoft Excel, Google Sheets and Access. Experience with designing, configuring, automating custom reports within these programs.
- Thorough understanding of data modeling and Extract, Transform, Load (ETL) processes.
Additional Preferred skills
- Experience with Smartsheet development.
- Excellent oral and written communication skills.
- Extremely detail-oriented and organized with a high level of commitment and follow-through.
- Ability to manage multiple priorities in a fast-paced, ever-changing environment.
- A motivated self-starter who can work both autonomously and collaboratively.
- Exceptional problem solving, critical thinking, and project management skills with the capacity and anticipation to adjust based on shifting deadlines and moving priorities.
6 Months Contract Will need to use personal equipment Responsibilities: Provide technical support to internal and external customers on company products, services, or processes.
Troubleshoot and resolve customer and employee issues for client products and online platforms.
Create and manage cases received through phone, email, and Salesforce cases.
Complete routine/daily requests.
Manage and complete long-term projects.
Manage multiple cases at one time, providing details and updates until resolved.
Work with customers to quickly get to the root of their problem.
Provide timely and accurate customer feedback.
Walk customers through a series of actions to resolve a problem.
Follow up with customers to ensure the problem is resolved.
Escalate to the correct team (technical, content, product management) for a resolution, then liaison between second level team(s) and the customer.
Provide support in the form of procedural documentation.
Keep team informed as new issues arise or processes are updated.
Support co-workers and promote a positive work environment.
Provide training to new employees on our various products/platforms.
Cross train on other products, systems, and processes.
Participate in product or system testing and review as required.
Requirements: Bachelor’s Degree OR High School diploma or GED and 2 years’ experience in a customer/technical support environment.
Experience working in a support center or equivalent environment.
Required Skills: General troubleshooting.
Computer/browser/network troubleshooting.
Ability to be proactive and prioritize issues.
Detail-oriented and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication, ability to articulate complex information clearly.
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
Ability to follow up and manage open cases until resolved.
Ability to work a flexible schedule.
Ability to adjust quickly to changing job duties and processes.
Preferred Skills: Degrees in MIS, Information Technology.
Benefits: Hybrid work environment with office locations in CA, TX, NY, MN, FL, IL.
Work Location: Lake Forest, IL
Assignment Duration: 5 months (possibility of extension)
Work Arrangement: Onsite
Looking for a candidate with the following:
The position is responsible for aligning technological solutions with business strategies and working principally with DHS Global Delivery.
Key Responsibilities:
* Provides level 3 field support globally, including remote support and documentation.
* Partner with functional groups across the IT back-office organization to understand, communicate, and clarify business needs.
* Contribute to long-term system planning and ensure technology products and services align with evolving business strategies.
* Subject Matter Expert (SME) for technical content development and review.
* Maintain awareness of customer issues and proactively identify risks and improvement opportunities to enhance the overall customer experience.
* Service Documentation-Redlines and/or develops service/ quality documents with assistance from senior professionals.
* Analyze and support of inventory management solution utilizing EDI messages (X12 and EDIFACT standards)
* Configure and support EDI messages and interfaces across multiple systems, including SAP, BizManager, and Seeburger, etc.
* Collaborate with EDI providers/vendors to set up new EDI accounts and support onboarding activities.
* Guide cross-functional teams in implementing required workflows changes and generating inventory-related reports to support end-to-end ordering workflow.
* Utilize Symphony/SAP or other supply chain ERP systems to review and interpret EDI orders (e.g., 850, 856, and other applicable EDI messages).
* Demonstrate working knowledge of systems used in the supply chain domain, including SAP, BizLink, TraceLink, SGTIN, TIBCO, and warehouse management systems.
* Work cross-functionally to drive and implement system changes required to support order fulfillment and supply chain operations.
* Support application-related issues and manage back-office escalations.
* Assist with the installation, configuration, and ongoing support of web and mobile applications.
* Manage deliverables assigned, which includes due dates, resources and time needed, etc, as a member of a project team.
* Ensure all work adheres to relevant Corporate and Divisional policies and procedures.
Qualification & Experience:
* Strong verbal and written communication skills, with the ability to collaborate effectively across technical and business teams.
* Experience installing, configuring, and supporting web and mobile applications, preferably within the diagnostic medical equipment servicing, or related service or laboratory field.
* Hands-on experience supporting EDI messages and integrations of workflows with enterprise systems such as SAP and other back-office platforms.
* Experience working with warehouse or supply chain ERP systems to support product ordering, shipping, and related operations, including the ability to interpret and troubleshoot key EDI transactions (e.g., 850, 856, and similar documents) & Solid knowledge of EDI standards, specifically X12 and EDIFACT.
* Strong problem-solving and troubleshooting abilities, with a focus on root-cause analysis and continuous improvement.
* Network fundamentals (TCP/IP, DNS, DHCP, VPN)
* Experience with EDI interface design and implementation
* Knowledge of SAP ERP functionality
* Ticketing systems (ServiceNow, Jira, Freshservice)
* Understanding of supply chain processes and system integrations
Financial Highlights – Enjoy an Immediate Pay Raise and Professional Growth!
$10k Fast Start Bonus Per Month for 12 months, $120k First Year, requires one new commercial account with at least 250 employees, every two weeks.
$2,500 First Week Training Pay for the first five training days.
$500 per virtual appointment bonus with food with no bonus limit.
Up to $1500 per week for meeting minimum call and one qualified onsite appointment.
200% of the profit margin for the first 90 days of orders shipped.
40% to 59% of the profit margin after 90 days
Up to $10k new client account credits
Up to $5k new account donation credits
Up to $400 of gift cards for business building activities
GHA Technologies, Inc. has become the #1 Employee-Owned Value-Added Reseller in America. Past rewards have included #1 Microsoft Western Region VAR, #1 fastest growing company in Arizona, #69 on the CRN Solution Provider 500, #15 2018 CRN Fast Growth 150 List.
We sell the latest AI technologies from Nvidia, Dell, HP, Microsoft, Google, Cisco, Lenovo, Apple, VMWare, Adobe, APC, IBM, Nutanix, EMC, Pure Storage, Samsung, Intel, Eaton, and all the hottest AI and Green Data Center, Virtualization, Energy Conservation, Cloud, Storage, Security, Wireless, SD Wan, Video, Identification, and Power Technologies! We also specialize in mission critical product procurement and integration services for some of the largest Corporate, Government, and Education clients in America! Our client base is a who's who of corporate America!
GHA employee owners will receive stock shares every year on top of our industry’s leading commissions, bonuses, and promotional offerings!
Mission critical, online, vast E Commerce distribution network coast-to-coast warehouse locations support just-in-time delivery.
Super convenient, orders placed by 9:00 p.m. EST (8:00 p.m. CST) can be received the next morning for in-stock items.
Secure, 24-hour access to your own personal portal customized with special pricing on more than 2 million top selling products from 3,500 manufacturers in the USA and across the globe.
We are currently HIRING experienced Sales Professionals nationwide with a minimum of three years direct technology sales experience.
We offer a highly lucrative earnings and benefits package with top salespeople earning between $96,000 to $2,000,000 annually. W-2 Employment, Medical, Dental, and HSA Benefits, 401K Retirement Plan, and GHA company stock ownership (ESOP) plan.
Please email your resume to and schedule a strictly confidential interview.
Visit us at:
Position Purpose:
The primary purpose of this position is to obtain new customers and grow existing customers’ business by partnering to advise and consult on current and future IT needs. The Sr. Account Manager will facilitate the entire sale from creating the opportunity to closing deals. All while demonstrating exceptional technology knowledge from IT equipment to managed services.
Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific duties from this list does not exclude them from the position if the work is similar, related, or is an essential function of the position.
Position Responsibilities:
- Manage all customer opportunities, quotes, and orders in the appropriate MNJ system.
- Partner with available resources to meet customer needs (vendors, internal engineer, etc.).
- Continually prospect new opportunities.
- Conduct outbound phone calls and receive inbound inquiries on a daily basis.
- Attend sales meetings. These include annual company kick-off, SVS events, and monthly meetings.
- Participate in MNJ marketing activities and drive attendance to local marketing events.
- Conduct customer business reviews.
- Utilize heat mapping to manage and grow customers.
- Present annual business plan and periodic major account reviews to sales management.
- Other duties as assigned.
Position Requirements:
- High school diploma or equivalent required.
- At least 3 years of experience in IT sales.
- Must meet gross profit expectations outlined in sales title policy.
- Must be proficient in problem discovery & solution selling.
- Effective communication skills, both written and verbal.
- Must be highly organized and possess the ability to multi-task on a daily basis.
- Must have the ability to manage time to maximize sales.
- Strong negotiating skills.
- Proficient with Microsoft Office products (Outlook, Word and Excel).
- Must be able to read, write, speak, and understand the English language.
- Must possess the ability to deal tactfully with vendors, customers, employees, and the general public.
MNJ recognizes that our employees are our biggest asset and that is why we stress the importance of our culture and climate in our daily work. We value and treat our colleagues with respect and promote working hard by also having fun at work. Our team is a passionate group of individuals in every department that are looking to give our clients the best experience possible.
MNJ values our employees, and we want them to be healthy and happy. We offer competitive salaries and a diverse blend of benefits to ensure that we are a great place to work!
- Medical, dental, and vision insurance
- Company-paid Health Reimbursement Account (with applicable medical plans)
- Flexible Spending Accounts (Health and Dependent Care)
- Company-paid life and AD&D insurance
- 401k (pre-tax and Roth options available) along with company matching
- Voluntary supplemental life and AD&D insurance
- Voluntary short-term disability
- Voluntary long-term disability
- Accident Insurance
- Critical Illness Insurance
- Company-paid telehealth
- PTO & paid holidays
- Employee Assistance Program
- Employee recognition programs
- Referral bonus program
- Job training & professional development
The salary for this role is $40,000/year, plus commission. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
MNJ is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Department: Enterprise Core Technology (IT)
Duration: 6 Month (CTH)
Work Schedule: Mon-Fri, 8 AM - 5 PM CST (Flexibility is a must in this role due to interactions with other countries)
Work Location: Remote (Preference for Chicago area candidates, but not required)
CST time zone is mandatory/required
Travel is required within US, and other countries up to 20%
International travel two to three times a year.
Must have a valid passport!
Company will reimburse travel, food, lodging etc.
Note:
- Candidates must have recent, direct Coupa experience in the required modules
- Strong communication skills are critical due to global stakeholder interactions.
- Understanding of P2P process flows
- Real?world Coupa functional configuration experience
- Troubleshooting examples across modules and integrations
Role Summary
We are implementing Coupa for global Indirect Procurement.
This role supports and enhances the following Coupa modules across global regions:
- P2P (Procure?to?Pay)
- Supplier Information Management (SIM)
- Core Platform
- Coupa Risk Assess (CRA)
The Business Systems Analyst works closely with Procurement, Finance, and IT stakeholders to deliver functional enhancements, maintain system stability, and drive improvements aligned with enterprise Procure?to?Pay operations.
Key Responsibilities
- Manage and maintain Coupa P2P, SIM, Core, and CRA modules
- Approx. 80% functional / 20% technical
Support:
- Catalog management
- Project & non?project procurement
- Approval workflows
- Supplier collaboration (CSP, cXML, SAN)
- Accrual processes
Administer & support integrations with:
- Oracle ERP
- Workday
- Vertex
- ServiceNow
- Troubleshoot system/integration issues and provide clear business?level explanations of root causes and recommended solutions
- Partner with global cross?functional stakeholders (US, EMEA, etc.) to deliver enhancements in an Agile environment
- Identify and drive process simplifications and best practices to improve user experience and adoption
Support:
- SIT/UAT testing
- Documentation
- Release readiness activities
Required Qualifications
- Bachelor's or Master's degree in Computer Science, Information Systems, or related field
- 5+ years hands?on Coupa experience with:
- P2P
- SIM
- Core
- CRA
- Experience supporting Oracle ERP Coupa integrations
- Strong analytical, interpersonal, and communication skills
- Ability to manage multiple priorities in a fast?paced, globally distributed environment
- Ability to work independently with minimal supervision
Preferred Experience (Nice to Have)
- Experience implementing/supporting global P2P or Supplier Management processes
- Familiarity with Agile delivery frameworks
- Experience with Coupa configuration, workflow design, or data analysis
Interview Process
Format: Virtual
Number of Interviews: 2
Duration: 30 minutes each
IDR is hiring for a 6 Month Contract to Hire Technical Product Owner
Join a leading organization in the data technology sector, where innovation and agility drive success. This fully remote role offers the opportunity to influence key data engineering initiatives, collaborating across diverse teams to deliver impactful digital products. If you're passionate about data solutions, thrive in fast-paced environments, and possess a strong technical acumen, this is your chance to make a difference and grow your career.
Position Overview for the Technical Product Owner:
• Act as a pivotal link between Data Engineering teams and business stakeholders to facilitate successful technology delivery across digital products
• Manage and prioritize data engineering product backlog, ensuring alignment with organizational objectives
• Author user stories and acceptance criteria, leading refinement sessions and sprint planning
• Lead Agile ceremonies including daily standups, sprint reviews, and retrospectives to ensure smooth delivery
• Utilize data and AI tools to analyze issues, optimize workflows, and maintain high quality in product artifacts
Requirements for the Technical Product Owner:
• Proven experience in stakeholder interaction and managing product backlogs in an Agile environment
• Strong documentation skills and the ability to communicate complex technical requirements effectively
• Proficiency with SQL, data engineering processes, and related technologies such as Azure SQL, Data Factory, SSIS, and Azure Data Lake
• Familiarity with Microsoft tech stack and data delivery tools is highly preferred
• Solid understanding of data engineering concepts and successful delivery of technical products
What's in it for you?
• Opportunity to work remotely with flexible hours, supporting a dynamic team that values innovation and autonomy
• Competitive pay rate of $60-68/hr, leading to an annualized salary of approximately $135,000 + 10% STIP
• Be part of a company with a strong focus on data-driven solutions and cutting-edge technology adoption
• Gain hands-on experience with AI-driven processes and advanced data engineering tools
Why IDR?
• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
REMOTE
$37.85 - $58.67 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
- Position: Applications Analyst II - Orders
- Location: choice of Arlington Heights, IL / Skokie, IL / Warrenville, IL
- Full Time
- Hours: Monday-Friday, 8:00am - 4:30pm
- Required Travel: some travel to other corporate sites above may be required.
- Hybrid Position
Job Summary:
As the Epic Inpatient Orders Application Analyst II at Endeavor Health, you will be responsible for supporting Epic Inpatient Orders application and associated third party applications, this would include working with Inpatient Providers, Nursing and Clinical Ancillary teams. Facilitating specific areas of IT including full life cycle management, from analysis and design to deployment and maintenance of technology solutions and platforms. In addition, you will identify opportunities with the goal of reducing manual efforts, supporting the growth of the organization, promoting patient and user experience, and creating innovative solutions with operations. You will foster strong working relationships with key stakeholders, promote the consistent use of available tools, techniques, workflows, and platforms, and perform administrative tasks as assigned.
To be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of industry best practices.
What you will do:
- Under general supervision, facilitate the use of technology by the end-user and ensures systems are performing at more efficient levels.
- Designs and documents application changes and new features or defects in application area assigned.
- Reviews and responds to customer requests and participates in customer meetings.
- Occasionally leads customer meetings.
- Contributes to application and workflow process improvements.
- Solves complex problems. Takes a new perspective using existing solutions. Analyzes possible solutions using standard procedures.
- Builds knowledge of the organization, processes and customers.
- Maintain all assigned applications and version levels.
- May provide application support to other teams.
- Develops and executes test plans according to standards.
- Completes necessary internal reporting and reports status to management.
- Completes any other applicable requests from management.
- Ability to work a varied schedule, on-call hours, and hours as required during crisis situations.
- Develops and executes application projects and project plans according to standards.
- Adheres to all department standard operating procedures and customer service principles.
- Performs other duties as assigned.
What you will need:
- Education: Associate degree with 1 year previous experience in IT or relevant user experience OR
- Minimum of three (3) years of relevant IT experience or relevant user experience.
- Certification: Current Epic appl certification in minimum of one Epic application. Preferred: Epic Inpatient Orders, Order Transmittal, Bugsy Certification
- Experience: listed above, preference for 2+ years of experience in healthcare setting in addition.
- Unique or Preferred Skills:
- Able to communicate and translate complex technical terms into understandable simple terms for all customer groups.
- Must be able to work independently and in a team setting, possess good verbal, written & customer service skills.
- Advanced knowledge of procedures, utilities, and operating systems.
- Uses logic and methods to problem solve.
- Utilizes effective analytical and troubleshooting skills with minimum to moderate assistance.
Benefits (For full time or part time positions):
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, Pet and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals ? Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) ? all recognized as Magnet hospitals for nursing excellence. For more information, visit you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website ( ) to better understand how Endeavor Health delivers on its mission to ?help everyone in our communities be their best?.
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
MUST LIVE IN PROXIMITY TO Schaumburg, Illinois / No Sponsorship Available / NO H-1B's
General Overview:
Service Manager’s primary responsibility is to oversee the activities and responsibilities of the service delivery team. While not directly involved in hands-on support, they are expected to provide guidance and oversight to the team, ensuring that service and support are delivered to clients in accordance with established agreements and performance standards.
The Service Manager reports to the Director of Operations. The Service Manager develops and refines our company’s best practices.
As the Service Manager, you’ll be responsible for managing the day-to-day operations of the service desk, overseeing the technical support team, maintaining client satisfaction, and driving continuous service improvement. You’ll work closely with technical staff, account managers, and leadership to ensure we’re consistently meeting service-level goals and client expectations.
Responsibilities:
• Manage the service delivery team’s daily activities as well as the dispatch process of service requests
• Lead and manage the service desk team, providing guidance, coaching, and performance management
• Provide accurate reports and metrics to company management on KPIs for service delivery
• Drive problem investigations and resolution as required
• Develop and maintain documentation, processes, and SOPs for service delivery
• Oversee service scheduling, escalation, and client satisfaction
• Active role in the daily management of all service calls
• Ensure quality and profitable services are performed to the agreed SLA
• To ensure that systems, processes and methodologies are followed according to company guidelines
• Identify trends and develop strategies to support these trends
• Participate in strategic planning to scale service delivery as the company grows
• Assist in the development of technical roadmaps for technical staff to fill knowledge gaps
• Build relationships with clients and participate in necessary client meetings (Pre & Post Sales)
• Support onboarding and offboarding of new team members
Experience Required:
• Knowledge and experience in cross-functional management methods and techniques
• Some knowledge of IT applications, processes, software, and equipment
• Strong organizational, presentation, and client service skills
• Skill in strategic planning with an ability to think ahead and plan over a 6–12-month time span
• Skill in planning and preparing written communications
• Skill in leading people and getting results with a strong client orientation
• Ability to multitask and adapt to changes quickly
• Ability to work in a team and communicate effectively
• Service awareness of all organizations' key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Familiarity with ITIL best practices or similar service management frameworks
- Previous experience as a Service Manager at an MSP.
- Bachelor’s or associate degree in computer-related fields is a plus.
