Information Technology Jobs in Ludlam Florida
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What to Expect
Information Professional Officer
More Information
Responsibilities
Information Professional Officers (IPOs) oversee the seamless operation of the global Naval network environment. Their responsibilities include:
- Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
- Driving interoperability with joint, allied and coalition partners
- Building professional excellence through education, training and certification and milestone qualifications
- Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
- Helping to develop and deploy information systems, command and control and space systems
- Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
- Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology
Work Environment
Information Professionals serve in challenging roles of increasing scope and responsibility both afloat and ashore. This could include:
- Serving as part of Battle Group staffs on ships at sea
- Working in C4I/Space/Surveillance on shore tours
- Serving on major Navy and joint staffs
- Serving in command of key communication and surveillance facilities around the globe
Training & Advancement
Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.
Upon completion, candidates typically attend a five-week IP Basic Course of instruction in Pensacola, FL, before or during their initial assignment. IPOs must complete specific qualifications as part of their training during Fleet tours and are expected to pursue advanced education opportunities.
Promotion opportunities are regularly available but competitive and based on performance.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.
Education Opportunities
Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Information Professional Officers can advance their education by:
- Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
- Completing Joint Professional Military Education (JPME) at one of the various service colleges
Postgraduate education is important to the success of the Information Professional. Most IPs will complete a master's degree in C4I, space, information systems, computer science or modeling and simulation.
There's also potential to pursue a graduate certificate, DoW certifications, federal executive fellowships and information assurance scholarships and internships.
Qualifications & Requirements
A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer. Candidates seeking an Information Professional Officer position must have a bachelor's degree from a regionally accredited institution in a technical field, preferably in one of following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering, General Engineering.
All candidates must also be: U.S. citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information (SCI) security clearance and qualified for sea duty.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
There are part-time opportunities available as an Information Professional Officer.
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Professional Officers in the Navy Reserve typically work at a location close to their homes.
For annual training, Information Professional Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Professional Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.
For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.
Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.
Compare Navy Careers
See how a career as an Information Professional Officer compares to other Navy jobs.
- Both Overview Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy.
Key Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders.
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore.
Work Environment Worldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units.
Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow.
Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.
Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.
Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet.
Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.
Specific options depend on the Sailor's status, training, and current Navy policy.
Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.
Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.
Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.
Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.
Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.
It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.
Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b638-05792d185386
Company Description
Established in 1984, ASE Telecom & Data specializes in the design, installation, certification, and documentation of Premise and Outside Plant (OSP) Cabling & Physical Security Systems. With expertise in both copper and optical fiber media, ASE serves the expanding Local Area Network (LAN) and Wide Area Network (WAN) markets. The company provides services to state, county, and local government agencies, educational institutions, and private sector clients across Florida. Committed to delivering high-quality solutions, ASE has built a strong reputation for reliability and excellence.
Role Description
This is a full-time, on-site role located in Miami, FL, for a Security Project Manager. The role involves managing multiple security projects, Access Control & CCTV Systems, managing inspections & code compliance, and ensuring compliance with information security protocols. Responsibilities include coordinating with stakeholders, implementing security measures, and ensuring successful execution of projects within scope, budget, and timelines.
Qualifications
- Proficiency in Program Management, with the ability to lead and execute projects effectively.
- Strong knowledge of Florida Life Safety Codes, Security standards and Information Security concepts and practices.
- Experience with Network Security and Security Management, inclusive of monitoring and maintaining secure environments.
- Skills in risk assessment, incident management, and strategic planning related to security.
- Exceptional organizational, communication, and leadership abilities.
- Bachelor's degree in Information Technology, Computer Science, or a related field experience or relevant certifications.
- Prior experience managing security projects in the technology, telecommunications, or government sectors is highly desirable.
About Grip:
Grip is redefining cold-chain logistics for direct-to-consumer (DTC) eCommerce brands.
Founded in 2022 by former ButcherBox executives, Grip combines advanced technology
with a nationwide fulfillment network to optimize the shipping of perishable goods. Our
proprietary Smart Logistics Engine analyzes over 25 million data points daily—including
weather patterns, carrier performance, and real-time temperatures—to make intelligent,
package-level shipping decisions. Grip's Pulse Order Management System (OMS) offers
real-time inventory tracking, batch traceability, and seamless integration with platforms
like Shopify. This end-to-end solution provides brands with complete visibility and
control over their supply chain, eliminating the need for multiple third-party tools. With
strategically located temperature-controlled fulfillment centers, Grip can reach over 80%
of the U.S. population within 24 hours. Our mission is to empower DTC brands to scale
efficiently by providing innovative logistics solutions tailored to the unique challenges of
shipping.
Job Description:
We're looking for a strategic and hands-on Procurement Lead to lead all end-to-end procurement activities at Grip. From identifying and onboarding new suppliers to negotiating pricing, managing contracts, and developing alternative product solutions, you'll play a critical role in ensuring we have the right products, at the right time, at the right cost. You'll also own the Sales & Operations Planning (S&OP) process, aligning supply with customer demand and optimizing costs across our fulfillment network. This role requires a blend of strategic thinking and operational execution, as well as a strong ability to build lasting relationships with vendors and internal teams.
Specific responsibilities:
- Own the full procurement lifecycle — from supplier research and evaluation to contract negotiation and performance management.
- Identify and engage new and strategic vendors that align with Grip's growth and quality standards.
- Negotiate competitive pricing, terms, and service agreements to maximize value.
- Develop and maintain alternative sourcing strategies, including packaging solutions, to meet evolving customer needs.
- Lead the S&OP process to align supply plans with demand forecasts, improving availability while reducing excess cost.
- Partner cross-functionally with Operations, Finance, and Customer Experience teams to ensure supply chain alignment with company objectives.
- Track and report on supplier performance, cost savings, and supply continuity metrics.
- Drive process improvements in procurement workflows, supplier onboarding, and inventory planning.
- Using procurement software and tools to streamline processes and enhance data analysis.
- Evaluating and recommending improvements to procurement policies and procedures.
What You Bring:
- 2–5+ years of experience in supply chain management or management consulting roles.
- Strong negotiation and vendor management skills.
- Solid analytical skills and proficiency with spreadsheets, dashboards, and procurement tools.
- Ability to thrive in a fast-moving, ambiguous environment while juggling multiple priorities.
- Clear communicator and relationship builder across internal teams and external partners.
Equal Employment Opportunity Statement: Grip is an equal opportunity employer, dedicated to complying with all applicable non-discrimination laws. We are committed to providing an inclusive workplace environment, where all employees and applicants are treated with
respect and without discrimination based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, or any other characteristic protected by law.
- Both Overview Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy.
Key Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders.
What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore.
Work Environment Worldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units.
Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow.
Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.
Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.
Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet.
Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.
Specific options depend on the Sailor's status, training, and current Navy policy.
Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.
Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.
Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.
Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.
Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.
It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.
Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b638-05792d185386
Must be based in Miami, FL and available to work on-site 3X per week.
We Are Lucky Strike Entertainment.
Bowling, Arcade, Family Entertainment Centers. One company. Twelve brands. A career built around unforgettable experiences. Hospitality at our core; we put people first by creating meaningful connections and delivering memorable experiences to every guest, every time.
The Senior Vice President of Revenue Management & Pricing will lead the development and execution of enterprise pricing and revenue optimization strategies across the organization's portfolio of entertainment venues. This executive will be responsible for driving sustainable revenue growth and margin expansion through dynamic pricing, advanced analytics, and AI-powered pricing solutions that respond to real-time demand signals.
This role will oversee revenue management, pricing strategy, commercial analytics, and pricing technology to ensure the organization maximizes yield across dayparts, seasonal demand, and customer segments. The SVP will partner closely with Marketing, Finance, Operations, and Technology to build a sophisticated pricing ecosystem that leverages automation, machine learning, and predictive analytics to continuously optimize performance while delivering strong customer value and engagement.
What You'll Do
Strategic Revenue & Pricing Leadership
- Design and implement a comprehensive revenue management and pricing strategy aligned with company goals for revenue growth, margin optimization, and guest value perception.
- Lead the evolution from static pricing to dynamic, demand-based pricing models that consider factors such as daypart, demand elasticity, seasonality, location performance, and customer segmentation.
- Establish pricing governance frameworks to guide promotional strategy, discount structures, and enterprise pricing policies.
- Develop testing and experimentation frameworks to continuously refine pricing strategies through data-driven insights.
AI-Driven Pricing & Technology Innovation
- Lead the implementation and optimization of AI-powered pricing solutions that leverage machine learning, predictive modeling, and real-time demand signals.
- Evaluate and deploy pricing technology platforms capable of automated price adjustments based on utilization, booking velocity, weather, competitive data, and historical trends.
- Partner with Product and Technology teams to integrate AI pricing capabilities with POS systems, reservation platforms, CRM systems, and loyalty platforms.
- Champion a data-first culture by embedding automation and advanced analytics into everyday pricing and revenue decisions.
- Ensure pricing systems are scalable, automated, and capable of adapting to rapidly changing demand conditions across all locations.
Analytics & Revenue Optimization
- Build and oversee advanced pricing models using statistical forecasting, machine learning, and predictive analytics.
- Monitor pricing performance against key metrics including revenue per location, yield per lane or experience, utilization rates, contribution margin, and customer lifetime value.
- Conduct competitive and market pricing analysis to ensure optimal positioning across markets.
- Partner with FP&A to forecast the financial impact of pricing strategies and track performance against revenue and margin targets.
- Lead commercial analytics initiatives to uncover insights across pricing, promotions, guest behavior, and market demand patterns.
Loyalty & Customer Value Programs
- Collaborate with Marketing and Customer Experience teams to align loyalty strategy with revenue management and pricing initiatives.
- Leverage loyalty and guest data to inform personalized pricing strategies, promotions, and targeted offers.
- Analyze loyalty program performance and customer engagement trends to improve retention, visitation frequency, and lifetime value.
- Integrate loyalty insights into dynamic pricing models to deliver value while maximizing revenue.
Operational Execution
- Partner with regional and location leadership to ensure pricing strategies are practical, executable, and aligned with local market dynamics.
- Ensure pricing strategies can be seamlessly deployed across all locations through centralized systems and automation.
- Establish operational processes for pricing updates, approvals, and exception management.
- Support field teams with clear communication, training, and tools to ensure consistent pricing execution.
Cross-Functional Collaboration
- Work closely with Marketing to align promotional strategies, campaigns, and offers with enterprise pricing strategy.
- Partner with Operations to ensure pricing models align with operational realities and guest experience expectations.
- Collaborate with Technology and Product teams on system requirements for pricing automation, forecasting tools, and advanced analytics.
- Provide executive leadership with insights on pricing trends, market conditions, and revenue optimization opportunities.
Leadership & Team Development
- Build and lead a high-performing team focused on revenue management, pricing strategy, and commercial analytics.
- Develop internal capabilities in advanced analytics, pricing science, and AI-enabled revenue optimization.
- Foster a culture of innovation, experimentation, and data-driven decision making across the organization.
What You'll Bring
- 10+ years of experience in revenue management, pricing strategy, or commercial analytics roles within multi-location, consumer-facing industries such as hospitality, entertainment, travel, retail, or leisure.
- Proven track record designing and scaling dynamic pricing strategies across large multi-unit environments.
- Experience implementing AI-driven pricing platforms, predictive analytics tools, or automated revenue management systems.
- Strong analytical expertise in pricing optimization, demand forecasting, elasticity modeling, and customer segmentation.
- Demonstrated leadership experience building and managing high-performing teams.
- Ability to influence senior executives and collaborate cross-functionally with operations, finance, marketing, and technology leaders.
- Experience integrating pricing systems with POS platforms, CRM systems, loyalty platforms, and enterprise analytics tools.
Key Metrics of Success
- Revenue growth and margin expansion driven by pricing and revenue management strategies.
- Increased yield per location across peak and off-peak demand periods.
- Improved utilization through demand-based and AI-driven pricing optimization.
- Higher customer retention and engagement through personalized value-based pricing.
- Seamless deployment of pricing updates across all locations with minimal operational disruption.
- Development of a scalable, automated pricing infrastructure powered by advanced analytics and AI.
What You'll Get
At Lucky Strike Entertainment, we're committed to supporting your well-being both on and off the job. Here's a peek at some of the benefits available to our Corporate associates:
- Medical, Dental, Vision plans to select from based on your needs
- Wellness resources to help you along your wellness journey
- 401(K) Retirement Plans
- Employee Stock Purchase Program
- Employee Assistance Program (EAP)
- Vacation and Holidays
- Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts and more!
Position - Manhattan WMOS WMS Consultant
Location - Miami, FL (Day-1 Onsite)
Duration - Long Term
Description:
- Hands on configuration of Manhattan WMOS WMS systems.
- Experience supporting or implementing Manhattan WMOS WMS systems preferred.
- Strong proficiency in Oracle SQL for application development. Ability to write complex SQL queries
- Experience analyzing complex system issues, contributing to estimates and making recommendations.
- Knowledge of enterprise hardware platforms such as UNIX and/or Linux servers and Oracle relational databases is a plus.
- Participate in all phases of implementation and production support of applications and components in multi-technology, business-critical systems.
- Gather requirements and design the most accurate and efficient solution possible.
- Analyzing and reengineering repetitive failed processes to drive out risk
- Work closely with development team to ensure that all have an accurate understanding of the solution to limit rework to the minimum.
- Maintain understanding of interface specifications and configuration options.
- Document requirements and solutions according to the business SDLC process.
- Stay up to date on current and future warehouse execution technologies, capabilities, and trends.
- Excellent Communication skills
- Skills in creating presentations and scorecards
- Follow change control methodology in day-to-day activities.
- Provides shift and on-call coverage as needed to support operations under time constraints and pressure.
Thanks & Regards
Darshan Neema
Client Account Manager, KTEK Resourcing
O 832-260-0695 E
W 2277 Plaza Dr. Suite 240, Sugar Land, TX 77479
Are you an experienced Business Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Business Analyst to work at their company in Miami, FL.
Position Summary: First point of contact for technical support inquiries received in the Latam (Brazil) Client Servicing department from high revenue clients via email or phone channel. Day-to-day activities will include being responsible for reading, analyzing and/or determining appropriate handling and resolution of technical requests. Requests consist of treasury, cash management, card and/or depository products, which are being operated by the client through the bank's electronic platform. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Work location is Miami Lakes, FL.
Primary Responsibilities/Accountabilities:
- Serve as a seasoned, proficient technical liaison between our systems to train, educate and support LATAM clients.
- Responsible for interfacing with med/high revenue clients.
- Provide technical systems and software support for the modification, implementation, or conversion of business systems.
- Support the process of translating business needs into formal Business Requirements deliverables.
- Act as liaison between business unit and software, hardware developers, and vendors.
- Participate in the design, development, and implementation of complex applications or systems, often using new technologies.
- Participate as an individual contributor on projects, completing activities as part of a team related to special initiatives or operations.
- Conduct discussions with Clients in a confident manner.
Qualifications:
- Portuguese and English required, Spanish a plus.
- 1-2 years Banking/Financial industry experience.
- 1 year of experience working with customers.
- Oral & Written Communication
- Active Listening
- Time Management
- Critical Thinking
- Relationship Building
- Collaborating
- Quality Assurance
- Problem Solving
- Multitasking (i.e., ability to navigate multiple computer systems while interacting with the customer)
- Microsoft Excel, Outlook, PowerPoint, Word
- Intermediate ability in computer skills.
- IT degree preferred or substantially equivalent experience.
- Preferred 3 years minimum experience with technical support or banking services
- Excellent communications skills, and ability to present to an audience.
- Ability to work under pressure in a team environment.
- Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
- Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.
- Comfortable receiving ongoing performance feedback and coaching.
- Comfortable with ongoing change and learning new technology/processes.
- Ability to analyze and resolve customer inquiries.
- Ability to provide a positive customer experience through creative solutions.
- Ability to engage with customers, begin a conversation, build rapport, and handle objections.
- Strong attention to detail
This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish.
This position reports to our 600 NW 79th Avenue, Miami, FL 33126 location.
If selected, you must be able to report to this location.
This is your opportunity to be the voice of AT&T – a global leader in communications and technology.
As a member of our team, you'll redefine customer service, creating meaningful connections with each customer.
Every interaction is an opportunity to introduce the latest technology, services and offers.
While you drive to meet your daily and monthly sales goals, you'll help our customers stay connected to what matters the most.
How you'll make an impact As a Business Premier Service Consultant, you'll assist Business customers with requests, questions, and inquiries on all products and services offered.
In this multi-faceted role, you'll be trained to address a broad range of customer service call types including, billing, collections, retention, service activations and changes, credits and adjustments, troubleshooting, advanced technical support and more.
You'll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records.
Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.
What your day-to-day will look like · You'll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of AT&T's products and services to effectively service and retain customers.
· You'll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T's products and services.
· You'll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.
· With your vital knowledge, you'll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
· You'll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements.
You'll need to keep up with changes to technology and applications, so you can provide the best resolution for the customer.
· Get customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications.
· In this full-time position (40 hours/week) you'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.
What we're looking for · Call center or customer service experience.
· Flexibility to work any schedule during hours of operation of 7:45am
- 7pm Monday
- Friday is essential.
Specific job assignments may require day, evening, weekend, or holiday hours.
Occasional overtime may be required.
· Desire to work onsite in one of our call centers.
What you can look forward to Bringing your bilingual skills boosts your earnings with a special pay differential on top of your regular pay! We offer paid training as well as resources to encourage your career growth.
Our Business Inbound Call Center Sales earn $23.55 per hour plus an additional 300% (capped) on commissions if all sales goals are met/exceeded.
Not to mention all the other amazing rewards that working at AT&T offers.
Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays
- Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.
There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
Paid Parental Leave Medical/Dental/Vision coverage 401(k) plan Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Career possibilities are limitless with AT&T.
You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions.
If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! connectourcustomers Weekly Hours: 40 Time Type: Regular Location: Miami, Florida It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
AT&T is a fair chance employer and does not initiate a background check until an offer is made.
d24ad0b8-823f-4e68-a892-2986ccdf7392
This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish.
This position reports to our 600 NW 79th Avenue, Miami, FL 33126 location.
If selected, you must be able to report to this location.
This is your opportunity to be the voice of AT&T – a global leader in communications and technology.
As a member of our team, you'll redefine customer service, creating meaningful connections with each customer.
Every interaction is an opportunity to introduce the latest technology, services and offers.
While you drive to meet your daily and monthly sales goals, you'll help our customers stay connected to what matters the most.
How you'll make an impact As a Business Premier Service Consultant, you'll assist Business customers with requests, questions, and inquiries on all products and services offered.
In this multi-faceted role, you'll be trained to address a broad range of customer service call types including, billing, collections, retention, service activations and changes, credits and adjustments, troubleshooting, advanced technical support and more.
You'll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records.
Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.
What your day-to-day will look like · You'll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of AT&T's products and services to effectively service and retain customers.
· You'll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T's products and services.
· You'll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.
· With your vital knowledge, you'll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
· You'll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements.
You'll need to keep up with changes to technology and applications, so you can provide the best resolution for the customer.
· Get customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications.
· In this full-time position (40 hours/week) you'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.
What we're looking for · Call center or customer service experience.
· Flexibility to work any schedule during hours of operation of 7:45am
- 7pm Monday
- Friday is essential.
Specific job assignments may require day, evening, weekend, or holiday hours.
Occasional overtime may be required.
· Desire to work onsite in one of our call centers.
What you can look forward to Bringing your bilingual skills boosts your earnings with a special pay differential on top of your regular pay! We offer paid training as well as resources to encourage your career growth.
Our Business Inbound Call Center Sales earn $23.55 per hour plus an additional 300% (capped) on commissions if all sales goals are met/exceeded.
Not to mention all the other amazing rewards that working at AT&T offers.
Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays
- Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.
There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
Paid Parental Leave Medical/Dental/Vision coverage 401(k) plan Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Career possibilities are limitless with AT&T.
You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions.
If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! connectourcustomers Weekly Hours: 40 Time Type: Regular Location: Miami, Florida It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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