Information Technology Jobs in Demarest Bergen County, NJ

• Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
• Driving interoperability with joint, allied and coalition partners
• Building professional excellence through education, training and certification and milestone qualifications
• Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
• Helping to develop and deploy information systems, command and control and space systems
• Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
• Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology

• Serving as part of Battle Group staffs on ships at sea
• Working in C4I/Space/Surveillance on shore tours
• Serving on major Navy and joint staffs
• Serving in command of key communication and surveillance facilities around the globe

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

Candidates will be disqualified if the following criteria are not met:

• Employment Type: No C2C (Corp-to-Corp) or C2H (Contract-to-Hire) arrangements. W2 contract only. No referral fees will be entertained.
• Work Authorization: US CITIZEN, GREENCARD ONLY, STEM OPT or OPT (with 1.5 years left)
• Onsite
• Local To Englewood Cliffs, NJ or at least 1 hour drive to Englewood Cliffs, NJ
• 5+ years of direct experience in a Project Manager role directly involved with managing and delivering technology projects
• Experience with JIRA and Confluence
• Security & Compliance Management: Understanding of cybersecurity fundamentals (encryption, vulnerability management), managing risk assessments and remediation plans
• SDLC, DevOps & CI/CD Awareness: familiarity with CI/CD pipelines, DevOps, and Infrastructure as Code (Terraform/ARM/CloudFormation)
• Quality Assurance & Testing Governance: knowledge of test planning, defect lifecycle, UAT, and release readiness. Understanding of automated vs manual testing and quality metrics

REQUIRED QUALIFICATIONS

• 5+ years of direct experience in a Project Manager role directly involved with managing and delivering technology projects
• Experience with JIRA and Confluence
• Excellent oral and written communications; ability to adapt messaging for diverse audiences
• Industry experience in new/interactive digital media and publishing
• Experience in establishing Project Management processes in forming environments
• Strong problem-solving/facilitation skills
• Experience operating and influencing others in a matrix organization
• Cloud & Infrastructure Architecture Understanding: ability to manage security, scalability, high availability, and cost optimization
• Security & Compliance Management: Understanding of cybersecurity fundamentals (encryption, vulnerability management), managing risk assessments and remediation plans
• SDLC, DevOps & CI/CD Awareness: familiarity with CI/CD pipelines, DevOps, and Infrastructure as Code (Terraform/ARM/CloudFormation)
• Quality Assurance & Testing Governance: knowledge of test planning, defect lifecycle, UAT, and release readiness. Understanding of automated vs manual testing and quality metrics

SKILLS & REQUIREMENTS

• Resourceful, proactive, and highly autonomous, with an entrepreneurial mindset and a strong bias toward action
• Detail-oriented, with a proven ability to deliver high-quality, polished work
• Highly organized with strong time management skills, able to manage multiple priorities effectively
• Pragmatic and data-driven, applying sound judgment to decision-making, problem-solving, and continuous improvement
• Strong relationship builder who fosters collaboration and trust across teams and functions
• High emotional intelligence, with the ability to empathize, influence, and navigate diverse perspectives
• Clear and effective communicator, adept at facilitating alignment across diverse stakeholders
• Inspires others through strong leadership skills and a positive attitude toward challenges and opportunities
• Strong critical and independent thinker, skilled at creative problem-solving in complex environments
• Demonstrates strong ownership and accountability, leading by example and motivating others to meet shared goals

Sr. AV Project Manager

Summary:

We are seeking a highly experienced and technically advanced Sr. AV Manager who can bridge business needs with technical execution. This role requires a strong client-facing professional who can consult on AV strategy, design enterprise-grade systems, manage projects end-to-end, and support installations when required.

The ideal candidate will be equally comfortable presenting AV solutions to executive stakeholders, designing complex video conferencing systems, leading integration teams, and supporting end users in a fast-paced, high-demand environment.

Responsibilities:

60% of the time

• Client & Business Engagement
• AV System Design & Engineering
• Project Management & Leadership

25% of the time

• BoM & Commercial Review
• Operation & Strategic Contribution
• Scope Documentation & Reporting

15% of the time

• Installation Oversight & Technical Support

Actual Product and/or Geographic Responsibilities (if applicable):

• AV consulting, design, manage project, support installation, and end-user support

Required Qualifications:

Education:

• 4-year college degree

Field Of Study:

• Network, Telecom, Audio/Visual

Experience, Knowledge and/or Skills:

Client & Business Engagement

• Serve as the primary AV subject matter expert (SME) for clients and business partners.
• Conduct client needs assessments and recommend scalable AV solutions.
• Confidently present and explain AV technologies, including video conferencing systems and collaboration services.
• Translate business requirements into technical AV designs.
• Maintain strong relationships with customers, vendors, and integration partners.

AV System Design & Engineering

• Design enterprise-level AV systems including:
• Video conferencing rooms (huddle, conference, boardroom, training rooms)
• Collaboration spaces and multi-purpose environments
• Digital signage and integrated AV systems
• Demonstrate deep knowledge of:
• Cisco Systems video conferencing solutions (Room Series, Codec platforms)
• Poly video collaboration systems
• Cisco Webex
• Microsoft Teams
• Zoom
• Design systems with proper signal flow, network integration, DSP configuration concepts, and control systems.
• Ensure interoperability between conferencing platforms and room systems.

Project Management & Leadership

• Lead AV projects from concept through completion.
• Manage internal technicians and/or third-party AV integration partners.
• Develop project timelines, milestones, and resource plans.
• Coordinate with IT, network, facilities, and construction teams.
• Ensure projects are delivered on time, within budget, and aligned with scope.
• Proactively mitigate project risks and resolve technical challenges.

Bill of Materials (BoM) & Commercial Review

• Develop detailed Bills of Materials (BoM) with appropriate AV components.
• Ensure selected equipment aligns with design intent, compatibility, and budget.
• Review vendor quotations and validate technical accuracy.
• Review partner invoices against approved scope and pricing.
• Support procurement processes and cost optimization strategies.

Scope Documentation & Reporting

• Clearly define and communicate full project scope to both clients and AV integrators.
• Produce technical design documentation and system diagrams.
• Prepare project completion reports including:
• Final as-built documentation
• Equipment lists
• Test results
• Client sign-off documentation
• Maintain organized documentation for audit and service continuity.

Installation Oversight & Technical Support

• Oversee and, when required, assist with AV system installation and commissioning.
• Perform system testing, validation, and user acceptance support.
• Provide advanced troubleshooting for video conferencing and AV integration issues.
• Deliver end-user training and ongoing support.
• Provide white-glove executive support when necessary.

Operational & Strategic Contribution

• Establish AV standards and best practices.
• Recommend lifecycle upgrades and technology roadmaps.
• Stay current with emerging AV technologies and collaboration trends.
• Support business development efforts with technical consultation.

Computer Skills:

• Computer skills at level to understand and use MS Word, Excel, and PPT.

Travel:

• 50%

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; climb or balance and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 to 40 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.

Preferred Qualifications:

• 7+ years of experience in AV system design, integration, and project management.
• Proven experience managing enterprise AV deployments.
• Strong understanding of IP-based AV, networking fundamentals, and UC platforms.
• Ability to communicate effectively with executives, engineers, and technicians.
• Experience leading cross-functional teams in high-demand environments.
• Strong documentation and reporting skills.
• Executive-level communication skills
• Technical depth with business acumen
• Strong leadership and decision-making abilities
• Detail-oriented with high accountability
• Ability to thrive in fast-paced, high-pressure environments
• Customer-first mindset
• Korean/English Bi-lingual

Preferred Certifications:

• AVIXA CTS, CTS-D, or CTS-I
• PMP certification is a plus

Pay range is $32-$40 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.

For more information regarding our Privacy Policy, please visit /privacy.

Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.

Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.

By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.

Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.

More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.

• 95% client satisfaction rate measures client satisfaction vs. expectations.
• Clients have worked with us for over 10 years, on average.
• BTI Solutions counts 4 Global Telecommunication companies as clients.
• Client referrals are BTI Solutions' largest source of new clients.
• Google Review 4.4, Facebook Review 4.8

Responsibilities:

• Design, develop, and maintain robust, scalable applications and modules, writing clean, efficient, and well-documented code
• Manage the entire software development lifecycle, including planning, prioritizing, testing, and releases, often using Agile methodologies
• Lead, guide, and mentor junior developers, conducting code reviews and ensuring adherence to best practices
• Work closely with project managers, business analysts, designers, and other engineers to define requirements and deliver innovative solutions
• Implement automated testing, debug issues, troubleshoot complex problems, and ensure application security and performance
• Contribute to high-level application design and database architecture
• Participate in internal and external meetings to gather the business requirements and suggest solutions
• Analyze the business requirements and suggest the best practice to apply to the business requirements
• Write clean code to produce fully functional backend processes and frontend UI modules
• Develop a new or existing system of frontend UI and APIs
• Write unit, integration, and production test scenarios
• Troubleshoot and debug to optimize application performance
• Liaise with the development team to identify and plan new features
• Ensure the developed modules comply with Samsung SDS quality assurance standards
• Research and suggest new technologies, applications, and protocols
• Be an individual contributor when it comes to designing and developing frameworks and critical pieces of code that have a wider impact
• Create detailed technical plans for the execution and implementation of projects
• Be available to answer technical questions, clarifications, and clear obstacles for the team
• Being transparent with the team about challenges, failures, and successes
• Writing development progress reports

Requirements:

• 10+ years of application development experience
• Bachelor's degree in computer science, engineering, or a related field
• Extensive knowledge of Java development. This includes the whole process, from the first line of code to implementation in the production environment
• Deep knowledge of operating systems, including but not limited to
• Proficiency with writing automated tests in JUnit, Espresso, Mocha, Jest, Enzyme, XCTest, etc.
• Proficiency in Java, with a good understanding of its ecosystems
• Sound knowledge of Object-Oriented Programming (OOP) Patterns and Concepts
• Familiarity with different design and architectural patterns
• Skill for writing reusable Java libraries
• Know-how of Java concurrency patterns
• Good understanding of the concepts of MVC (Model-View-Controller) Pattern, JDBC (Java Database Connectivity), and RESTful web services
• Experience in working with popular web application frameworks like Play and Spark
• Relevant Knowledge of Java GUI frameworks like Swing, SWT, and AWT according to project requirements
• Extensive knowledge of the class loading mechanism in Java
• Experience in handling external and embedded databases such as Oracle, MS SQL, etc.
• Understanding basic design principles behind a scalable application
• Skilled at creating database schemas that characterize and support business processes
• Basic knowledge of JVM (Java Virtual Machine), its drawbacks, weaknesses, and workarounds
• Implementing automated testing platforms and unit tests
• In-depth knowledge of code versioning tools, for instance, Git
• Expertise in continuous integration
• Experience in Java Server Pages (JSP) and servlets, Web frameworks like Struts and Spring
• Web Technologies like HTML, JavaScript, CSS, JQuery
• Abstract classes and interfaces
• Constructors, lists, maps, sets
• File IO and serialization, Exceptions, and Generics
• Java Keywords like static, volatile, synchronized, transient, etc
• Multithreading and Synchronization
• Experience with profiling and debugging Java-based applications and products
• Experience integrating with backend systems preferred, such as ERPs, WMS, OMS, etc.
• Solid knowledge of performance Improvement best practices
• Experience in a similar role would be advantageous
• Willingness to build professional relationships with staff and clients
• Excellent communication, motivational, and interpersonal skills

Why This Role Matters

Estate planning is something many people delay because it feels complicated or intimidating. At Client, we are changing that by making the process simple and accessible.

As part of our Customer Support and Legal Support team, you will play an important role in helping customers understand the estate planning process and navigate our platform with confidence.

Many of our users rely on our support team to guide them through the process and ensure their estate planning documents are completed correctly.

You won’t just be answering questions — you’ll be helping families protect their future.

Position Overview

We are seeking a Customer Support Specialist with an interest or background in law to help customers navigate the client platform and assist with questions related to estate planning documents and the document creation process.

This role is ideal for paralegals, legal assistants, legal studies graduates, or candidates with customer support experience in legal services.

Estate planning experience is a plus but not required.

This position also offers significant growth potential, including opportunities to move into leadership or management roles as the company expands.

Key Responsibilities

• Respond to customer inquiries via phone, email, screensharing and live chat

• Assist users in navigating the client platform and completing estate planning documents

• Help explain estate planning concepts in a clear, non-legalistic way

• Support customers with document-related questions and platform guidance

• Assist with account issues such as login problems, document downloads, and payments

• Escalate complex legal or technical questions to the appropriate internal team

• Document customer interactions in our CRM system

• Help improve FAQs, knowledge base articles, and customer resources

• Provide feedback to product and operations teams based on customer interactions

Qualifications

Preferred but not required:

• Paralegal certification or paralegal experience

• Legal assistant or law firm experience

• Background in legal studies or pre-law programs

• Experience in estate planning, trusts, or probate law

• Customer support experience, especially in legal, fintech, or SaaS environments

Strong candidates will have:

• Excellent communication and interpersonal skills

• Strong attention to detail

• Ability to explain complex topics in simple language

• Strong problem-solving ability

• Organizational and multitasking skills

• Interest in estate planning, legal services, or legal technology

• A positive attitude and willingness to learn

Who Thrives at client

The people who succeed in this role tend to be:

• Naturally curious and eager to learn

• Comfortable taking initiative and solving problems independently

• Strong communicators who enjoy helping people

• Interested in growing with a company and taking on more responsibility over time

• Excited about working in a fast-growing legal technology startup

If you enjoy helping people, learning about estate planning, and growing your career alongside a company, you’ll likely thrive here.

Career Growth Opportunity

This position offers significant growth potential as client expands.

Team members who demonstrate strong performance and leadership ability may have opportunities to move into roles such as:

• Customer Support Team Lead

• Customer Experience Manager

• Legal Operations Manager

• Product Support Specialist

We are looking for individuals who want to grow with the company and help shape the future of our support and legal operations teams.

Yonkers Contracting Company is seeking a qualified IT Manager with 10 years of relevant experience for managing a small IT team, coordinating with internal stakeholders, overseeing technology vendors, and ensuring the security and reliability and efficiency of the company’s systems.

Responsibilities

• Oversee company networks, systems, and security platforms (Meraki, Microsoft 365, Azure)
• Manage help desk operations to deliver prompt, efficient support to all users
• Work with internal stakeholders to assess technological needs and find ways to enhance efficiency and security
• Lead IT projects such as system upgrades, migrations, and security improvements
• Implement and enforce IT security tools, policies, and best practices to protect systems and data
• Manage technology vendors
• Maintain system documentation, licensing, and disaster recovery plans
• Occasional travel to job sites within NY, NJ, and CT

Qualifications

• Bachelor’s degree in information technology or equivalent experience
• Strong communication, time management, and organizational skills
• Proficient in network security protocols and troubleshooting, hardware/software installation, Microsoft 365 and Azure administration; Meraki hardware management, help desk support, and networking fundamentals

Compensation

• Medical and dental insurance
• 401(k)
• Student loan reimbursement and/or tuition reimbursement
• Vehicle stipend, toll reimbursement, gas card
• Yearly bonus

About Yonkers Contracting Company, Inc.

Founded in 1945, Yonkers Contracting Company is a leading heavy civil construction contractor specializing in major infrastructure projects throughout the New York, New Jersey, Connecticut region. Our portfolio includes highways, bridges, rail systems, transit facilities, site work, foundations, energy and environmental projects. We are committed to safety, quality, innovation, and delivering excellence in all aspects of our work.

FindLaw is the leading provider of online legal marketing services, widely recognized and trusted by legal professionals, consumers, and businesses. We empower our audience with comprehensive legal resources through our public and private online portals and FindLaw publications. Our platforms offer engaging, relevant, and credible legal information, personalized tools, and access to professional legal communities.

Our mission is to help attorneys and law firms grow their practices confidently, providing proven services that increase awareness, improve reputation management and ultimately drive case volumes across many different practice areas. Our network of solutions include , , , , Super Lawyers print publication and many other digital solutions.

Sr. Sales Executive Role: Are you passionate about the chance to bring your sales experience to a world class company that is market leading for both content and technology? Does hearing that we are completely committed to organic growth and that we have extensive investments to expand our sales capability excite you? Do you have previous experience driving sales and revenue growth within a specific territory? Are you motivated by uncapped commissions? We are looking for you!

What You’ll Do: As a Sr. Sales Executive you will be responsible for developing and growing new customer accounts in the legal community within an assigned territory. Each territory consists of a large base of small-mid law firms. You will utilize your prospecting and consultative selling skills, high energy and initiative to identify opportunities to provide FindLaw web-based marketing and advertising solutions. You will also be responsible to partner with our internal Account Management team related to the post-sales satisfaction and retention of existing FindLaw customers.

Responsibilities:

• Responsible for the attainment of sales targets and quota on a monthly basis in assigned territory.
• Consult with the client regarding web-based marketing strategies and solutions that will meet their business needs and will improve their ability to generate business.
• Strategically grow a customer base through prospecting and cold calling.
• Technical aptitude (MS Office, internet applications, ).
• Collaborate with internal stakeholders regarding existing and new clients to identify and resolve client concerns; establish and maintain current and potential client relationships.

Qualifications:

• 4-year college degree or equivalent experience.
• Experience in outside sales in a professional B2B environment.
• Proven track record of sales success, fast growth and consistently achieving performance at 100%+.
• Previous sales experience in online/advertising environment a plus.
• Working knowledge of sales process, methods and techniques.
• Strong Interpersonal skills, ability to interpret marketplace needs and translate them into products and/or services.
• Proven organization skills, effective time management skills and ability to work independently.
• Ability to be actively in the field on most business days with some overnight travel based on territory to various client sites.

What’s in it for You?

At FindLaw, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Innovative Culture: Embracing the "IB Way," the company fosters a culture that encourages rapid experimentation, flexibility, collaboration, and a relentless focus on developing winning strategies.
• Professional Growth: Internet Brands emphasizes internal growth, providing employees with opportunities for personal and professional development.
• Comprehensive Benefits: Employees enjoy a range of benefits, including medical, dental, and vision insurance, life insurance, disability coverage, flexible spending accounts, paid holidays, casual dress code, 401(k) plan, and paid time off (PTO).
• Work-Life Balance: The company promotes a healthy work-life balance, allowing employees to maintain personal well-being alongside professional responsibilities.
• Collaborative Environment: With a focus on flexibility and collaboration, Internet Brands creates an atmosphere where teamwork and open communication are valued.
• Global Presence: Operating in over 30 office locations worldwide, the company offers diverse opportunities across various regions.
• Stability and Innovation: Combining the innovation of a start-up with the stability and profitability of an established corporation, Internet Brands provides a unique and secure working environment.
• Industry-Leading Expertise: Internet Brands excels in a variety of verticals, including healthcare, legal, automotive, and home services, leveraging deep industry knowledge to create innovative and impactful solutions for clients and consumers alike.
• Compensation: $75,000 base + with uncapped commission, averaging $80,000-$150,00. At quota, our top earners are well over $200K OTE.

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.

Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.

Position: Service Desk Supervisor

Reports To: Service Desk Manager

Division: Service Desk

FSLA: Exempt

Office Designation: Elmwood Park-In Office, Hybrid

Omega Systems is looking for a Service Desk Supervisor to guide our Service Desk operations, drive excellence in customer support, and ensure compliance with company standards and security policies.

You’ll lead a talented team, set the vision for service delivery, and foster professional growth while implementing best practices that elevate performance and customer satisfaction.

Functional Responsibility and Task Statements

Operational Responsibilities

• Supervising end-user services and technical support services.
• Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone.
• Provide consistent training and mentoring to members.
• Ensure Omega is providing a high level of customer service by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns.
• Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis.
• Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance.
• Create, Update, and Improve Documentation to ensure high level of service.
• Review Timesheets Weekly
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
• Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes.

Leadership and People Responsibilities

• Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
• Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
• Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally.

Technical Responsibility and Task Statements

• Administrate and facilitate personnel to hire and retain staff.
• Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness.
• Establish staff training and development programs related to technical services.
• Develop measures and controls to ensure performance standards and goals are achieved.
• Develop and maintain Key Performance Indicators (KPIs) around testing performed within team.
• Mentor and develop direct reports through personal behaviors.
• Ensure to provide customer satisfaction across all technical service offerings.
• Provide monthly technical activity and status reports

Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.

Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.

Travel Requirements: Minimal travel is required for this position.

Desired Qualifications and Skills

Required

• Bachelor's degree in a job-related discipline or equivalent working experience.
• Minimum of five years of technical experience.
• Must have former technical supervisory experience preferably in a Call Center or similar environment.
• Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software.
• Ability to: develop and recommend strategic and tactical plans for the delivery of technical services.
• Ability to communicate technical/complex information both verbally and in writing.
• Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels

EEO STATEMENT

It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.

• 
  
• The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
  
• The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
  
• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
  
• Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
  
• Under the direction of the area supervisor, perform daily activities accurately and on time.
  
• Maintain a safe and professional environment.
  
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
  
• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
  
• Maintains required records and documentation.
  
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.
  
• 
  
  Job Requirements:
  
• Ability to provide quality, error free work in a fast-paced environment.
  
• Ability to work independently with minimal on-site supervision.
  
• Excellent phlebotomy skills to include pediatric and geriatric.
  
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
  
• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
  
• Must be able to make decisions based on established procedures and exercise good judgment.
  
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
  
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
  
• Capable of handling multiple priorities in a high-volume setting.
  
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
  
• 
  
  Training locations may vary based on trainer availability.
  
  Required Education:
  
  High school diploma or equivalent REQUIRED.
  
  Medical training: medical assistant or paramedic training preferred.
  
  Phlebotomy certification preferred. Required in California, Nevada, and Washington.
  
  Work Experience:
  
  THREE years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
  
  Minimum 2 years in a Patient Service Center environment preferred.
  
  Customer service in a retail or service environment preferred.
  
  Keyboard/data entry experience.