Information Technology Jobs in Cincinnati
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Information Professional Officer
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Responsibilities
Information Professional Officers (IPOs) oversee the seamless operation of the global Naval network environment. Their responsibilities include:
- Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
- Driving interoperability with joint, allied and coalition partners
- Building professional excellence through education, training and certification and milestone qualifications
- Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
- Helping to develop and deploy information systems, command and control and space systems
- Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
- Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology
Work Environment
Information Professionals serve in challenging roles of increasing scope and responsibility both afloat and ashore. This could include:
- Serving as part of Battle Group staffs on ships at sea
- Working in C4I/Space/Surveillance on shore tours
- Serving on major Navy and joint staffs
- Serving in command of key communication and surveillance facilities around the globe
Training & Advancement
Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.
Upon completion, candidates typically attend a five-week IP Basic Course of instruction in Pensacola, FL, before or during their initial assignment. IPOs must complete specific qualifications as part of their training during Fleet tours and are expected to pursue advanced education opportunities.
Promotion opportunities are regularly available but competitive and based on performance.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.
Education Opportunities
Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Information Professional Officers can advance their education by:
- Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
- Completing Joint Professional Military Education (JPME) at one of the various service colleges
Postgraduate education is important to the success of the Information Professional. Most IPs will complete a master's degree in C4I, space, information systems, computer science or modeling and simulation.
There's also potential to pursue a graduate certificate, DoW certifications, federal executive fellowships and information assurance scholarships and internships.
Qualifications & Requirements
A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer. Candidates seeking an Information Professional Officer position must have a bachelor's degree from a regionally accredited institution in a technical field, preferably in one of following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering, General Engineering.
All candidates must also be: U.S. citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information (SCI) security clearance and qualified for sea duty.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
There are part-time opportunities available as an Information Professional Officer.
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Professional Officers in the Navy Reserve typically work at a location close to their homes.
For annual training, Information Professional Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Professional Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.
For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.
Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.
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Oversee production processes and assists Supervisor in establishing production priorities for products in keeping with effective operations and cost factors.
***Hands-on experience and knowledge of Surface Mount Technologies (SMT) and Thru-hole equipment/gear.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Confers with management personnel to establish production and quality control standards. Also assists in obtaining data regarding types, quantities, specifications, and delivery dates of products ordered. Helps to minimize excessive material on production floor.
· Assists in the coordination of production activities with procurement, maintenance, and quality control activities to obtain optimum production and utilization of human resources, machines, and equipment.
· Reviews and discusses production, quality control, maintenance, and operational reports to determine causes of nonconformity with product specifications, and operating or production problems with production supervisors.
· Assists in the minimization of scrap and materials request order (MRO) usage. Ensures that each workstation has a clean operating area. Assists in the implementation of operating methods and procedures designed to eliminate operating problems and improve metrics.
· Monitors all production metrics and completes monthly “report card”. Seeks continued improvement in lowering line and plant defects per million (DPM).
· Ensures that line employees read, understand and adhere to appropriate policies and procedures. Ensures proper stocking and availability of operation supplies and equipment.
· Assists in monitoring the SPC system to fix repetitive and recognize problems immediately. Compiles, stores, and retrieves production data.
· May perform other duties and responsibilities as assigned.
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
· Strong knowledge of global and regional logistics operations and industry.
· Strong proficiency in determining logistics requirements to enable company’s business goals and objectives with ability to devise and implement strategy to achieve targets.
· Strong financial and analytical ability. Proficiency in managing business analytics to determine optimum company footprint.
· Strong knowledge of international direct and indirect taxes as well as global customs regimes.
· Proven track record of successful change management accomplishments, implementing and management continuous productivity and cost reduction programs.
· Strong and convincing communication skills.
· Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.
EDUCATION & EXPERIENCE REQUIREMENTS
· Bachelor’s degree or equivalent preferred.
· At least 2 years experience.
· Or a combination of education, experience and/or training.
The Industrial Engineer supports manufacturing sustainment operations and new product introductions (NPI) for advanced AI/ML and GPU-accelerated server rack platforms. This role is responsible for optimizing production systems to ensure safety, quality, delivery, cost, and scalability objectives are achieved. The position plays a critical role in production ramp readiness, time standard integrity, capacity modeling, layout optimization, and continuous improvement execution within a high-complexity, fast-paced manufacturing environment.
This position is part of the core team launching new manufacturing technologies at our production facility in Florence, KY. It is a fully on-site role, and relocation assistance may be available for candidates who reside more than 50 miles from the Florence area. The ideal candidate has experience supporting the assembly, testing, and integration of complex electronic hardware systems in a manufacturing environment. This is a junior individual contributor position requiring strong cross-functional collaboration in a high-constraint environment to deliver data-driven process improvements.
SHIFT / SCHEDULE:
The Industrial Engineer is required to work 12-hour shifts, on the following schedule:
- Shift 404: (nights) 6:00PM to 6:00AM, Thursday through Saturday every week and Wednesday through Saturday every other week.
- For example: 36 hours on week 1 (Thursday - Saturday), 48 hours on week 2 (Wednesday - Saturday), 36 hours week 3, etc.
- Occasional overtime may be required, depending on business needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Partner cross-functionally with Manufacturing Engineering, Quality, Operations, Supply Chain, and Test Engineering to accelerate new product introductions (NPI) and ensure manufacturing readiness.
- Develop and validate time standards, labor models, and capacity plans to support production ramp and long-term scalability.
- Define workstation requirements, material flow strategies, tooling needs, and shop-floor system configuration (MES/iFactory).
- Support NPI builds, identify bottlenecks, and implement structured corrective actions to improve yield and throughput.
- Conduct time studies and work measurement analysis; maintain accurate and sustainable time standard databases.
- Monitor and improve key operational metrics, including UPH, WIP, lead time, FPY, rework rates, and labor efficiency.
- Lead layout improvements, line balancing efforts, and material handling optimization initiatives.
- Develop and maintain standard work, process documentation, and visual management systems.
- Perform root cause analysis and drive sustainable corrective actions using Lean methodologies (DMAIC, 5-Why, Kaizen).
- Ensure data alignment and configuration accuracy across ERP and manufacturing execution systems (SAP, MES, iFactory).
- Build analytical tools (Excel models, dashboards, and simulations) to support data-driven decision-making.
- Assist in scoping capital equipment needs, developing business justifications, and supporting vendor engagement through implementation.
- Support layout modeling and infrastructure planning for new production lines or facility expansions.
MINIMUM SKILLS, EXPERIENCE, AND QUALIFICATIONS
- Bachelor’s degree in Industrial, Mechanical, Electrical Engineering, or a related engineering discipline.
- 1-2 years of Industrial Engineering experience in a manufacturing environment.
- Experience performing time studies, capacity modeling, and production flow optimization.
- Strong analytical and problem-solving skills with proficiency in Microsoft Excel.
- Experience working in cross-functional production environments.
- Strong written and verbal communication skills with the ability to influence stakeholders.
PREFERRED
- Experience supporting the assembly, testing, and integration of complex electronic hardware infrastructure.
- Experience in high-volume or high-complexity NPI ramp environments.
- Familiarity with MES systems and ERP platforms (SAP preferred).
- Experience with manufacturing simulation tools or advanced data modeling.
- Lean Six Sigma certification (Green Belt preferred).
- AutoCAD or layout modeling experience.
PHYSICAL DEMANDS
The physical demands described here are representative of those required to successfully perform the essential functions of this job. The employee is frequently required to walk and may lift or carry PCs and test equipment weighing up to 50 lbs. Specific vision abilities required include close vision and extended use of computer monitor screens.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. The primary workstation is located on the manufacturing floor, with some time spent in an office setting. The noise level ranges from low to moderate. Required PPE in the manufacturing area includes: composite-toe shoes, hearing protection, protective eyewear, and an ESD vest. The manufacturing floor is modern, climate-controlled, and well-lit.
COMPANY BENEFITS
- Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
- 401K match
- Employee Stock Purchase Plan
- Paid Time Off
- Tuition Reimbursement
- Life, AD&D, and Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Pet Insurance
- Adoption Assistance
- Annual Merit Increases
- Community Volunteer Opportunities
Oversee production processes and assists Supervisor in establishing production priorities for products in keeping with effective operations and cost factors.
***Hands-on experience and knowledge of Surface Mount Technologies (SMT) and Thru-hole equipment/gear.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Confers with management personnel to establish production and quality control standards. Also assists in obtaining data regarding types, quantities, specifications, and delivery dates of products ordered. Helps to minimize excessive material on production floor.
· Assists in the coordination of production activities with procurement, maintenance, and quality control activities to obtain optimum production and utilization of human resources, machines, and equipment.
· Reviews and discusses production, quality control, maintenance, and operational reports to determine causes of nonconformity with product specifications, and operating or production problems with production supervisors.
· Assists in the minimization of scrap and materials request order (MRO) usage. Ensures that each workstation has a clean operating area. Assists in the implementation of operating methods and procedures designed to eliminate operating problems and improve metrics.
· Monitors all production metrics and completes monthly “report card”. Seeks continued improvement in lowering line and plant defects per million (DPM).
· Ensures that line employees read, understand and adhere to appropriate policies and procedures. Ensures proper stocking and availability of operation supplies and equipment.
· Assists in monitoring the SPC system to fix repetitive and recognize problems immediately. Compiles, stores, and retrieves production data.
· May perform other duties and responsibilities as assigned.
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
· Strong knowledge of global and regional logistics operations and industry.
· Strong proficiency in determining logistics requirements to enable company’s business goals and objectives with ability to devise and implement strategy to achieve targets.
· Strong financial and analytical ability. Proficiency in managing business analytics to determine optimum company footprint.
· Strong knowledge of international direct and indirect taxes as well as global customs regimes.
· Proven track record of successful change management accomplishments, implementing and management continuous productivity and cost reduction programs.
· Strong and convincing communication skills.
· Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.
EDUCATION & EXPERIENCE REQUIREMENTS
· Bachelor’s degree or equivalent preferred.
· At least 2 years experience.
· Or a combination of education, experience and/or training.
Directs the activities of the Machine Support group. Responsible for maintaining production schedules and ensuring that quality standards are adhered to by the group.
**Hands-on experience and knowledge of Surface Mount Technologies (SMT) and Thru-hole equipment/gear.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
LEADERSHIP AND MANAGEMENT RESPONSIBILITIES
Recruitment and Retention:
· Recruit, interview and hire Process Engineers, Industrial Techs, WAVE Techs, and Machine Support Techs
· Communicate criteria to recruiters for Process Engineers, Industrial Techs, WAVE Techs, and Machine Support Techs candidates.
· Coach machine support department staff in the interviewing/hiring process.
· Monitor team member turnover; identify key factors that can be improved; make improvements.
Employee and Team Development:
· Identify individual and team strengths and development needs on an ongoing basis.
· Create and/or validate training curriculum in area of responsibility.
· Coach and mentor tooling department staff to deliver excellence to every internal and external customer.
· Create and manage succession plans for the machine shop function.
Performance Management:
· Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).
· Solicit ongoing feedback from Workcell Manager (WCM), Business Unit Manager (BUM), peers and team member on the PE team member’s contribution to the workcell. Provide ongoing coaching and counseling to team member based on feedback.
· Express pride in staff and encourage them to feel good about their accomplishments.
· Perform team member evaluations professionally and on time.
· Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
· Coordinate activities of large teams and keep them focused in times of crises.
· Ensure recognition and rewards are managed fairly and consistently in area of responsibility.
Communication:
· Provide communication forum for the exchange of ideas and information with the department.
· Organize verbal and written ideas clearly and use an appropriate business style.
· Ask questions; encourage input from team members.
· Assess communication style of individual team members and adapt own communication style accordingly.
TECHNICAL MANAGEMENT RESPONSIBILITIES
· Oversees the maintenance management program including repair parts, preventative maintenance, feeder maintenance, and the support equipment maintenance program
· Plans the activities of the technical staff
· Develops and maintains all department reports/records
· Supervises the planning and execution of line moves and builds
· Schedules equipment vendors for installation, repair and updates of equipment
· Assure that procedures and work instructions are efficient and not redundant.
· Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field.”
· Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
· Lead by example; “walk the talk.”
· Utilize Jabil’s Advanced Engineering group to ensure useful support to Jabil South.
· Establish new measurement systems if/where possible.
· Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
Comply with all procedures within the company security policy.
MINIMUM REQUIREMENTS
Bachelor’s degree in Engineering preferred; and three years experience in maintenance management; or equivalent combination of education and experience. Hands-on experience and knowledge of Surface Mount Technologies (SMT) and Thru-hole equipment/gear, process optimization, Statistical Process Control, Design for Manufacturability, Design for Test, Demand Flow Technology (line balancing), and Design of Experiment methodologies. Knowledge of engineering disciplines including chemistry, mechanical, electrical, and industrial as it pertains to surface mount and final assembly.
How will you make an impact?
- As a Site Reliability Technician within Jabil’s Cloud Test Software Development team, you will directly contribute to the daily operations and development of our Cloud Test Platform Infrastructure deployed at multiple production facilities worldwide.
Working Hours:
- 12 HOUR SHIFT
- 6 AM TO 6 PM
- Sunday, Monday, Tuesday, Alternating Wednesdays
What will you do?
- As the Site Reliability Technician, you will provide the first line response to production issues including but not limited to outages, end user performance, change management, monitoring, improving the efficiency and usability of production test infrastructure and applications, and ensuring all site test infrastructure software and hardware is maintained with the latest updates to ensure high levels of performance and reliability.
How will you get here?
- Sustaining support and maintenance for the manufacturing server (L10) and rack (L11-L12) level test software and infrastructure deployed at our production facilities.
- Support the site’s manufacturing server (L10) and rack (L11-L12) current test infrastructure as well as future expansion planning, deployments, and assembly.
- Maintain manufacturing server (L10) and rack (L11-L12) test infrastructure documentation of installations, upgrades, and management.
- Communicate manufacturing test infrastructure enhancements while providing insights based on site operations and uptime challenges.
- Support manufacturing test incident response, analysis, and corrective actions for the site operations.
- Participate in closed loop analysis/responses to factory test failures.
- Perform scheduled preventive maintenance on the test infrastructure, including MDF, IDF, and SUT TORs
Experience:
- Experience in the following programming/scripting languages:
- Python,
- Java,
- BASH,
- C, C++, experience a plus
- Understanding of Linux fundamentals:
- CentOS
- Ubuntu
- Familiarity with hardware and API solutions for controlling, managing and stressing L10 devices (servers, network and storage SSDs, NVMe):
- IPMI,
- Redfish,
- mprime,
- FIO,
- Linpack,
- ptugen,
- memtester
- Familiarity in the creation and configuration (DHCP, PXE boot, nginx) of Virtual Machines (VMs) using VMWare is a plus.
- Experience with leading edge networking systems, hardware, software, and protocols including but not limited to enterprise ethernet datacenter switching/routing L1, L2, and L3 (BGP, DHCP Relay, ECMP). Arista CloudVision is a plus.
- Experience with networking systems, hardware, software, and protocols including but not limited to enterprise ethernet datacenter switching/routing (L1 – L3). · Demonstrated systematic problem-solving capability, coupled with effective communication skills and a sense of ownership and drive.
What Can Jabil Offer You?
Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:
- Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
- 401K Match
- Employee Stock Purchase Plan
- Paid Time Off
- Tuition Reimbursement
- Life, AD&D, and Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Pet Insurance
- Adoption Assistance
- Annual Merit Increases
- Community Volunteer Opportunities
Role:-Azure Cloud Databricks Developer.
Location:- Cincinnati, OH, Indianapolis, IN
Job Type:-FullTime
Job Description
Required Qualifications:
- At least 4 years of experience with Information Technology
- Proven years of hands-on experience in architecting solutions on Azure, Databricks and Spark
- Proficiency in data engineering tools: Spark, Kafka, Airflow, SQL, Python
- Familiarity with vector search and semantic retrieval for retail use cases
- Expertise in data privacy and compliance in consumer-facing environments
- Good experience in end-to-end implementation of data warehouse and data marts
- Strong understanding of Data Warehousing concepts of Data Vault, Dimensional modelling, OLAP design
- Extensive experience with CI/CD platforms such as GitLab CI, GitHub Actions, Azure Pipelines, and Jenkins
- Experience designing and implementing complex solutions for distributed systems
- Experience in leading and mentoring teams
Preferred Qualifications:
- Strong understanding of retail or CPG data domains
- Experience in Relational Modeling, Dimensional Modeling and Modeling of Unstructured Data
- Familiarity with log and monitoring solutions
- Experience in utilizing development containers, unit testing/code quality review/linting - standard best practice
- Good understanding of Agile software development frameworks
- Strong communication and Analytical skills
- Ability to work in teams in a diverse, multi-stakeholder environment comprising of Business and Technology teams
- Experience and desire to work in a global delivery environment
- Experience with Generative AI frameworks: OpenAI, Hugging Face, LangChain
- Knowledge of Model Context Protocol (MCP) or similar AI integration standards.
- Experience and detailed knowledge with Master Data Management, ETL, Data Quality, metadata management, data profiling, micro-batches, streaming data loads
Location: On-site
Employment Type: Contract (3-6 months)
Seniority Level: Mid-Senior
Industry: IT Services & Consulting
Job Functions: Analyst, Technical Support
JOB SUMMARY
Provide advanced technical support for enterprise iOS/iPadOS devices and services across a 7x24x365 operation. Scope includes device lifecycle activities, day‑to‑day work in Workspace One (enterprise MDM experience required; VMware Workspace ONE preferred), and carrier account management (procurement, plan optimization, billing reconciliation, SIM/eSIM lifecycle, and compliance). This role implements and supports standards defined by engineering/InfoSec and does not create new configuration profiles or perform high‑level MDM engineering.
JOB RESPONSIBILITIES
1) Mobile Device Lifecycle & UEM Administration (Support Focus)
- Provision, enroll, and configure corporate and COBO/COPE devices using Apple Business Manager Automated Device Enrollment.
- Apply and monitor MDM profiles, apps, and compliance policies as defined by engineering; troubleshoot assignment/scope issues and escalate when needed.
- Perform Tier 2/3 incident, request, and problem management for iOS/iPadOS; provide escalation support to the Service Desk.
- Support device security (passcodes/biometrics, OS updates, encryption status) and remediate non‑compliance in line with established policies.
- Execute device kitting, staging, shipping/receiving, and RMA processes with accurate CMDB/asset updates.
2) Carrier Account & Telecom Expense Management (TEM)
- Own day‑to‑day carrier account administration across supported wireless providers (e.g., line adds/changes/deactivations, number porting, device/SIM swaps, eSIM activations, IMEI/SIM tracking).
- Monitor and optimize rate plans, pooled data, features, and international roaming; recommend changes to minimize cost while meeting business needs.
- Perform monthly billing reconciliation (usage anomalies, overages, credits/disputes), cost allocation, and reporting; partner with Finance and Procurement.
- Coordinate device procurement (corporate buying programs, upgrades, trade‑in/buyback, warranty/insurance) and maintain accurate inventories.
- Ensure regulatory and emergency services readiness (e.g., E911 records where applicable), fraud prevention (SIM/eSIM security), and loss/theft controls.
- Maintain carrier portals, account hierarchies, and user permissions; document processes and KPIs (cycle time, cost per line, optimization savings).
3) Security, Compliance & Access (Implementation)
- Participate in security incident response for mobile threats (phishing, lost/stolen devices); execute remote lock/wipe and evidence preservation.
- Contribute to audit, risk, and compliance activities (SOX, PCI, privacy) by maintaining accurate records and consistent controls.
4) Service Delivery & End‑User Experience
- Deliver high‑quality deskside/remote support for executives and front‑line staff; prioritize critical operational roles.
- Maintain and continuously improve SLA/OLA performance (response, restore, request fulfillment); publish support playbooks and knowledge articles.
- Provide VIP/mission‑critical support during operations, travel, and events, including on‑call rotation in a 7x24x365 environment.
5) Asset, Inventory & CMDB
- Track mobile assets end‑to‑end (request → deployment → in‑service → repair → decommission/sanitation) and maintain accurate CMDB and stock levels.
- Reconcile device inventory with carrier billing and MDM records; remediate orphaned lines/devices.
6) Projects & Continuous Improvement (Execution)
- Support mobile‑related projects (iOS updates, app rollouts) by executing tasks under guidance, participating in UAT/pilots.
- Recommend process improvements and self‑service opportunities; update SOPs/KBs to reduce repeat tickets and improve reliability (no custom MDM engineering or scripting expected).
- Evaluate new devices and accessories; document results and provide feedback into standards.
7) Documentation & Knowledge Management
- Create and maintain standard operating procedures (SOPs), runbooks, and end‑user guides with inclusive, plain language.
- Publish and maintain knowledge base articles for the Service Desk and end users; deliver targeted training where needed.
8) Vendor, Carrier & Stakeholder Management
- Build strong partnerships with carriers, OEMs, and MDM vendors; manage escalations and service requests to resolution.
- Collaborate with Security, Networking, Procurement, Finance, HR, and Business Operations to align mobile services with business outcomes.
- Track and report KPIs (ticket volume, MTTR, compliance rate, device health, cost per line, optimization savings) and drive data‑informed decisions.
9) Mentorship & Team Development
- Mentor associate and mid‑level analysts on iOS/iPadOS support workflows, MDM usage, and carrier processes; contribute to cross‑training and skill growth.
- Promote a culture of safety, inclusion, and continuous learning.
Note: This list is not exhaustive; additional duties may be assigned based on business needs.
QUALIFICATIONS
Education
- Associate’s degree in Information Technology or a related field; or equivalent practical experience.
Work Experience
- 4–6 years in enterprise end‑user support with at least **3 years focused on iOS/iPadOS enterprise **support.
- Required: Enterprise MDM experience, Preferred: Experience with VMware Workspace ONE supporting large‑scale iOS fleets.
- Carrier account administration and telecom expense management (activations, ports, plan optimization, billing reconciliation).
Knowledge, Skills, and Abilities (KSAOs)
- Deep knowledge of iOS/iPadOS end‑user and admin features (managed apps, per‑app VPN, app configs, managed open‑in, DLP, device compliance) with an emphasis on support and implementation.
- Working knowledge of MDM platforms to apply existing profiles/policies, assign apps, troubleshoot scoping/compliance, and escalate engineering issues appropriately.
- Familiarity with Apple Business Manager (Apps & Books, Managed Apple IDs, Automated Device Enrollment) and related support workflows.
- Practical understanding of carrier services: SIM/eSIM lifecycle, IMEI tracking, number assignment/porting, international roaming, and cost controls.
- Data analysis for telecom billing reconciliation (Excel/Sheets, pivot tables, lookups) and KPI reporting.
- Excellent communication, customer service, and stakeholder management; ability to explain technical topics in plain language.
- Basic scripting/reporting familiarity is a plus (e.g., exported reports, simple data cleanup); no custom MDM scripting required.
- Knowledge of ITIL practices (incident, problem, change, request, CMDB/asset).
- Ability to lift and carry mobile equipment/shipments (up to ~20 lbs).
Certifications (Preferred)
- Apple Device Support/Deployment certifications.
- Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) or equivalent.
- VMware/Omnissa VCP‑DWS (preferred).
WORKING CONDITIONS
- Supports a 7x24x365 operation with occasional after‑hours work and on‑call rotation.
- May require limited travel for deployments, vendor meetings, or training.
This position is part of the core team launching new manufacturing technologies at our production facility in Florence, KY. It is a fully on-site role, and relocation assistance is available for candidates who live more than 50 miles from the Florence area. The ideal candidate has experience in high-level assembly, testing, and integration of highly complex electronic hardware infrastructure. This is a senior individual contributor position, requiring someone who can collaborate cross-functionally in a fast-paced, high‑constraint environment to deliver data-driven process improvements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Develop and implement procedures for complex hardware assemblies to validate system integrity and maintain compliance with industry standards and customer quality specifications.
- This role is operationally focused, working closely with leads within Test Engineering and Quality Engineering to drive process test optimization, improvement and execution to plan.
- Improve manufacturability, reduce cycle times, and enhance reliability of complex server rack assemblies.
- Implement and optimize assembly processes to improve efficiency, reliability, safety, and sustainability.
- Identify and resolve bottlenecks or inefficiencies in production and workflows to maximize FPY, throughput, and quality.
- Support Business Development through assessing the needs of potential customers in conjunction with the Engineering Manager and Engineering Leads.
- Design, configure, and monitor process performance during both manufacturing and operational phases, ensuring processes run within specified parameters.
- Develop and maintain detailed process documentation, including work instructions, flow charts, and control plans for all critical processes.
- Implement process improvements to reduce energy consumption, minimize waste, and lower operational costs while maintaining quality standards.
- Monitor key process parameters to ensure compliance with operational thresholds and promptly address deviations.
- Analyze process data to identify trends, predict failures, and support preventive maintenance strategies for equipment and systems.
- Develop and manage a comprehensive maintenance plan for all process-related equipment and assets, ensuring high uptime and reliability.
- Conduct Critical-to-Quality (CTQ) analyses and risk assessments for all process steps to identify potential failure modes and quality improvement opportunities.
- Own the full lifecycle of process equipment, including selection, commissioning, monitoring performance, troubleshooting issues, and coordinating servicing or upgrades as needed.
- Support the commissioning and validation of new server rack systems and upgrades, ensuring they meet design specifications and integrate smoothly into production.
- Work closely with cross-functional teams (manufacturing, design, quality, and maintenance) and utilize data-driven insights to drive continuous process improvements and implement changes that enhance overall production performance.
REQUIRED QUALIFICATIONS
- Education: Bachelor’s Degree in Industrial Engineering, Mechanical Engineering, Industrial Automation, or a related engineering discipline.
- Experience: 8 years of transferrable experience in a process engineering, manufacturing engineering, or industrial engineering capacity within a manufacturing environment (with Bachelor's Degree) OR 6 years of transferrable experience in a process engineering, manufacturing engineering, or industrial engineering (with Master's Degree). Equivalent combinations of education, training, and relevant experience may be considered.
- Proven experience with complex system assembly in a manufacturing setting, ideally involving computer/server hardware or server rack infrastructure.
- Proficiency with process control systems, instrumentation, and various sensor technologies used in monitoring and automation.
- Demonstrated experience with DMAIC methodology, root cause analysis, and other continuous improvement tools/methodologies (Kaizen, 5-Why, FMEA).
- Excellent analytical skills, with strong communication and technical writing abilities for documenting processes and reporting results.
- Ability to influence cross-functional teams and stakeholders using data-driven insights to drive process changes and improvements.
- Proven ability to excel in a highly constrained, fast-paced production environment while managing multiple priorities and meeting deadlines.
- Hands-on mindset and teamwork orientation, with a willingness to be on the factory floor engaging directly with equipment and processes.
PREFERRED QUALIFICATIONS
- Experience with assembly, testing, and integration of highly complex electronic hardware infrastructure.
- Certification in Six Sigma (Green Belt / Black Belt) or formal training in Lean Manufacturing principles.
- Experience with 3D CAD modeling tools (SolidWorks) for designing fixtures, layouts, or process equipment modifications.
- Familiarity with ISO 9001 quality management standards and related regulatory compliance requirements in a manufacturing setting.
- Familiarity with Building Management Systems (BMS) and Manufacturing Execution Systems (MES), especially as they relate to monitoring environmental controls and production processes.
PHYSICAL DEMANDS
The physical demands described here are representative of those required to successfully perform the essential functions of this job. The employee is frequently required to walk and may lift or carry PCs and test equipment weighing up to 50 lbs. Specific vision abilities required include close vision and extended use of computer monitor screens.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. The primary workstation is located on the manufacturing floor, with some time spent in an office setting. The noise level ranges from low to moderate. Required PPE in the manufacturing area includes: composite-toe shoes, hearing protection, protective eyewear, and an ESD vest. The manufacturing floor is modern, climate-controlled, and well-lit.
COMPANY BENEFITS
- Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
- 401K match
- Employee Stock Purchase Plan
- Paid Time Off
- Tuition Reimbursement
- Life, AD&D, and Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Pet Insurance
- Adoption Assistance
- Annual Merit Increases
- Community Volunteer Opportunities
Senior HVAC Technician, Full-Time, Cincinnati, Ohio (Cincinnati, Northern Kentucky, Dayton, Tri-State Region)
Join Our Team at tdgFacilities!
Are you an experienced Senior Commercial HVAC Technician with expertise in chillers, boilers, and hydronic systems? Do you thrive in a dynamic, hands-on role where your skills make a real impact?tdgFacilities is seeking a highly skilled and experienced full-time Senior Mobile HVAC Technician with a focus on Chillers/Boilers and Hydronics to join our dynamic team.
This role requires excellent problem-solving skills, as well as a broad range of skills in corrective, preventative, and routine repair/maintenance procedures. The successful candidate will also possess experience with commercial equipment installation, which may include HVAC, Electrical, and Plumbing tasks. The typical schedule for this full-time role is between 7:30am and 4:30pm Monday-Friday, with occasional on-call requests (scheduled within a team rotation).
Come join a team that is invested in your future, with career growth opportunities and supportive teams that value every employee.
ESSENTIAL DUTIES AND RESPONSIBILITIES OF A SENIOR HVAC TECHNICIAN:
- Strong mechanical aptitude with a keen eye for detail
- Highly organized and able to self-manage and perform essential tasks to the highest standard
- Maintain/Diagnose/Repair a variety of climate control chillers, boilers, and commercial refrigeration systems
- Experience working on VRF systems, VAV Boxes, Split Systems, Cooling towers, AHUs & MHUs, BAS Controls, and other commercial systems
- Ability to lead a team through commercial HVAC installations of varying sizes and complexity
- Safely utilize equipment following appropriate protocols and procedures
- Keep accurate records of service visits, maintenance tasks, and equipment installations
- Maintain truck stock and inventory within company guidelines
- Develop and maintain client relationships
- Participate in client meetings when required
- Utilize mobile technology for efficient communication and real-time reporting
- Ability to actively interface with a work order management system
- Stay current on industry trends, new technologies, and best practices in HVAC systems
- Other tasks as assigned
QUALIFICATIONS FOR SENIOR HVAC TECHNICIAN:
- 7+ years of HVAC experience
- 3+ years of chiller experience.
- 3+ years of boiler experience.
- EPA Universal Certification
- Pipe welding experience preferred but not required
- Valid driver's license and clean driving record
BENEFITS OF A SENIOR HVAC TECHNICIAN:
- Health/dental/vision insurance
- Short/long term disability
- 401K with company matching
- Paid time off & holidays
- Phone Stipend
- Use of a company vehicle for service delivery
tdgFacilities is a full-service facilities management company based in Cincinnati, OH with over 6M square feet under management in OH, IN, KY, TN, GA, AL & FL. We work together to go above and beyond to ensure that our clients are proud of their environment. Our clients include Fortune 500 companies, healthcare facilities, public and private schools, private investor groups, and municipalities.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Compensation details: 28-42 Hourly Wage
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