Information Technology Jobs in Al

• Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
• Driving interoperability with joint, allied and coalition partners
• Building professional excellence through education, training and certification and milestone qualifications
• Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
• Helping to develop and deploy information systems, command and control and space systems
• Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
• Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology

• Serving as part of Battle Group staffs on ships at sea
• Working in C4I/Space/Surveillance on shore tours
• Serving on major Navy and joint staffs
• Serving in command of key communication and surveillance facilities around the globe

• Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
• Completing Joint Professional Military Education (JPME) at one of the various service colleges

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance Type:

Security Clearance Status:

The Digital Products Configuration Management (DPCM), formerly known as Software Configuration Management (SWCM), department, is hiring a Principal Digital Product Configuration Management Engineer. The DPCM department provides innovative solutions through automation, continuous improvement, and a skilled workforce providing support for all digital products.

The term 'Digital Product' (DP) refers to, but is not limited to, the following software types and their associated data and documentation: embedded (tactical) software, applications, Built-in Test (BIT) software, reprogramming tools, simulation software, test equipment, configurable logic, Application-Specific Integrated Circuit (ASIC) design, analytical tools used to formally qualify deliverable artifacts, Model Based Systems Engineering (MBSE) system models or related artifacts, Free Open Source Software (FOSS), and Commercial Off-The-Shelf (COTS) software.

Note This position will be filled onsite at the RTX Facility Huntsville, AL.

What You Will Do

• Perform builds and releases of digital products manually and/or certified pipelines
• Facilitate/Participate in the Process Change Boards (PCBs)/Digital Change Review Boards (DCRBs)
• Maintain, control, and administer of the Digital Products Development Library (DDL) (formerly known as Software Digital Library (SDL) tools
• Maintain control, traceability, consistency, and security of all configuration items across the digital development lifecycle
• Perform and maintain configuration planning & identification, change management & version control, status accounting, and configuration audits
• Manage digital product development/media libraries
• Document and maintain guidelines and standards for dependency management, build and versioning
• Provide DPCM Tool administration / management control/access to CM relevant tools/applications (i.e. Microsoft Azure DevOps Server (ADS), Git, Gitlab, GitHub, Jira, Bitbucket, Confluence)
• Administer/manage/use DevSecOps tools like Coverity, Artifactory, Jenkins, Nexus, GitLab CI/CD, Bamboo
• Coordination of data transfers, courier support among various environments
• Lead coordination of various digital product releases and interface with functional and program leadership ensuring on-time delivery and configuration management execution in digital development environment/area

Qualifications You Must Have  

• Typically requires BS/BA Degree in Science, Technology Engineering or Mathematics (STEM) a minimum 8 years of prior engineering experience
• Experience with version control and change management/agile planning tools
• Experience with DPCM/DevSecOps technology, Information Technology (IT), and/or development/scripting
• Experience with Automation shell scripting in Linux, Unix, and Windows
• Active and Current Secret security clearance is required Day 1. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Qualifications We Prefer

• Advanced knowledge in Digital/Software Configuration Management principles, process, and implementation/execution
• Solving complex problems, sharing knowledge, and documenting work
• Experience with DPCM/SWCM tools (Microsoft Azure DevOps Server (ADS) - Git, Bitbucket, IBM Rational Team Concert (RTC), and/or IBM Rational ClearCase, Synergy, Jenkins, Artifactory
• Experience with scripting programming languages (i.e., Perl, shell, batch, Python, Ruby, or YAML)
• Experience with Continuous Improvement, Continuous Integration and Continuous Deployment (CI/CD), GitFlow, and Agile concepts
• Database/DPCM/SWCM tool administration experience
• Proven experience with configuration management concepts and implementation
• Experience with digital/software industry best practices such as Capability Maturity Model Integrated (CMMI)
• Proven collaboration and effective communication with cross functional organizations

What We Offer

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation
• Relocation Eligibility

Learn More & Apply Now!

• Please consider the following role type definition as you apply for this role
• Onsite Employees who are working in Onsite roles will work onsite. This includes all production and maintenance employees, as they are essential to the development of our products

This position requires security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here:  : Huntsville, AL

• We Are RTX

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance Type:

Security Clearance Status:

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

The Integrated Solutions, Modeling, and Architecture (ISMA) directorate assesses, develops, and evaluates solution architectures for our customers’ largest, most complex challenges across all the operational domains. In the Operations and Mission Analysis Department you’ll be part of a special team that analyzes the world’s most challenging threats and helps define new capabilities to counter them, pushing the boundaries of innovation, and leading the industry in operational modeling and simulation using our purpose-built software. 

Raytheon’s Huntsville Operations Research Team is currently seeking a Senior Systems Engineer / Operations Research Analyst. This is an onsite role in Huntsville, AL. 

What You Will Do

• Support the design, development, and application of medium-fidelity digital simulation software in advanced technical computing environments.

• Contribute to system modeling, mission and engagement-level simulation, and data analysis to assess system performance, effectiveness, and survivability across operational scenarios.

• Develop and implement analytical approaches to support mission trade studies, performance evaluations, and system design decisions, ensuring alignment with defined requirements.

• Provide modeling and analysis support across the product lifecycle, including early concept development, system maturation, and new business activities.

• Collaborate within cross-functional teams, integrating inputs from programs, customers, and subject matter experts to generate defensible data that informs technical and programmatic decisions. 

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 2 years of prior relevant experience. 

• This position requires a combination of education and work experience, including these options:

• Experience using C/C++.

• Experience using numerical computing environments, e.g., JMP, MATLAB, or Excel

• The ability to obtain and maintain a U.S. government issued security clearance is required.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer

• Master’s degree in operations research, Computer Engineering, Computer Science, Physics, Electrical Engineering, Industrial Engineering, or Math preferred

• Experience with statistical and data analysis and commercial data analysis software packages

• Experience creating time-based models and simulations (not CAD/solid modeling)

• Military Operations Analysis, wargaming, Modeling & Simulation experience in the defense industry, and/or data analysis & visualization.

• Experience using Linux computing environments Experience in Software requirements development, design, integration, and test

• Experience communicating and interacting with government counterparts

What We Offer 

• Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. 

Learn More & Apply Now!  

• Onsite : Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

• Huntsville, AL:

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Work Locations: Columbus, OH / Huntsville, AL / Clearwater, FL or Ft. Lauderdale, FL / Atlanta, GA / Ashburn, VA / Austin, TX / Carlsbad, CA / Anderson, SC

***100% ON-SITE***

We are seeking a high-performing Project Manager to lead and deliver complex technical and new product development (NPD) projects within a global technology environment. This role is responsible for driving projects from concept through launch while ensuring they are delivered on time, within scope, and within budget.

The Project Manager will collaborate with cross-functional engineering, product, and business teams to manage project plans, track milestones, mitigate risks, and communicate progress to stakeholders. This role requires a proactive leader who can balance product requirements with technical constraints, facilitate decision-making, and drive results in a fast-paced environment.

Successful candidates bring strong technical project management experience, NPDI phase-gate knowledge, risk management skills, and the ability to influence teams across global organizations.

Key Responsibilities

• Lead cross-functional teams across engineering, product development, and operations to successfully deliver complex technical projects.
• Develop and manage detailed project plans, schedules, budgets, and work breakdown structures.
• Drive projects through the New Product Development and Introduction (NPDI) Phase-Gate process from concept through launch.
• Monitor project performance and ensure milestones, deliverables, and timelines remain on track.
• Identify project risks, issues, and blockers, and implement effective mitigation strategies.
• Communicate project status, timelines, and key decisions to stakeholders and leadership through regular reporting.
• Manage change control processes and ensure adherence to project governance standards.
• Facilitate cross-functional collaboration to resolve technical challenges and negotiate trade-offs.
• Track and analyze project performance metrics to drive continuous improvement.
• Document lessons learned and best practices throughout the project lifecycle.

Required Skills/Education

• Bachelor’s degree in Engineering, Technical Management, or a related field, or equivalent experience.
• 3–5+ years of experience in technical project management, program management, or product development leadership.
• Experience managing projects within New Product Development (NPD) or NPDI phase-gate frameworks.
• Strong knowledge of project planning, risk management, stakeholder communication, and change management.
• Experience with project management tools such as MS Project, Jira, Smartsheet, or similar platforms.
• Excellent leadership, organizational, and problem-solving skills.
• Strong written and verbal communication skills with the ability to present to diverse stakeholders.
• Ability to manage multiple priorities in a fast-paced, global environment.
• PMP, CAPM, PMI-ACP, or equivalent certification is preferred.
• Willingness to travel approximately 15–20% domestically or internationally and participate in global meetings outside of standard business hours.

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.

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• Provide first aid and treat injuries.
  
• Provide follow up care and monitor aftercare.
  
• Maintain medical records.
  
• Review and document updated physician ordered restrictions for occupational injuries.
  
• Maintain workers compensation information for claims.
  
• Assist in scheduling doctor visits and transportation.
  
• Conduct drug testing and schedule hearing tests as needed.
  
• All other relevant duties to the job.
  

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• EMT License required.
  
• Experience working within a similar manufacturing environment preferred.
  
• Excellent organizational skills.
  
• Proficient with technology and computers.
  
• Certified CPR Training Certificate preferred. 
  
• Excellent communication skills.
  

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

The AV Installation and Support Services Technician is responsible for the installation, termination, testing, troubleshooting, and maintenance of low-voltage cabling systems, including voice, data, and video.

Assigned to Client and works full time from onsite location responsible for Installation and then maintaining the system after installation. Will conduct Preventive Maintenance and will assist with Service Tickets as needed. Will work with REMOTE support to troubleshoot Service Tickets as required.

This role ensures all work complies with industry standards and client requirements, with a focus on quality, safety, and efficiency. Technician will work onsite and will be responsible for preventive maintenance of the systems and will work with remote service technicians to address service tickets as needed.

What You'll Do:

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• Install, terminate, and test copper and fiber optic cabling for voice, data, and video systems.
  
  
• Interpret blueprints, floor plans, and wiring diagrams to determine cabling requirements and optimal routing.
  
  
• Perform troubleshooting and repairs on structured cabling systems and related hardware.
  
  
• Ensure all installations comply with relevant standards.
  
  
• Document all work performed, including test results and as-built drawings using BlueBeam.
  
  
• Collaborate with project managers, engineers, and other trades to ensure successful project completion.
  
  
• Maintain tools, equipment, and a safe, organized work environment.
  
  
• Provide technical support and guidance as needed.
  
  
• Participate in ongoing training to stay current with industry best practices and standards.
  
  
• Oversee all on-site activity on the active project job site and address any issues necessary to achieve quality and timeline standards
  
  
• Oversee all field operations and report progress, status and issues.
  
  
• Supervises the physical installation of a wide variety of technology into a wide variety of locations
  
  
• Maintains all quality control on jobsite, checking all work from subcontractors and union trades. Managing any discrepancies in our standards
  
  
• Able to read and understand functional design drawings and cable riser diagrams
  
  
• Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines. Provides daily feedback to Manager
  
  
• Able to build and wire custom panels from engineering drawings
  
  
• Advanced Fiber optic cable handling, installation termination and testing
  
  
• Responsible for tracking and maintaining toolkits, job material boxes, company vehicles and materials inventories. Keep clean, orderly and well documented
  
  
• Responsible for tracking and maintaining their personal licenses, certifications and qualifications. (Some states have specific requirements in this area)
  
  
• Maintain daily record of time worked on specific projects for timesheet entry. Maintain an activity log and a personnel log for skills to report on recommended improvements.
  
  
• Conduct routine Preventative Maintenance and logs as required.
  
  
• Work with Remote support for service tickets that require escalation.
  
  

Complexity:

This level of technician will be responsible for performing tasks on clients' jobsites with no supervision. This position is responsible for the coordination with clients, contractors and subcontractors. This position will be the key and only field technician in many situations and will be responsible for delegating work, working with remote support, and communicating with key stakeholders on behalf of the company. Requires maintaining quality control on all field work. This position requires the highest level of technical and people skills along with great communication skills.

Decision Making Authority:

This position is often alone on the job sites and requires making good judgement about decisions that need to be made. In general, the service manager, project manager and supervisor are available to answer questions, but this position is very independent and will be looked upon to make many onsite decisions on behalf of the service manager and company. This position requires good diplomacy in working with our clients and other key stakeholders on the job sites.

Physical Working Environment:

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• Work is performed in commercial, industrial, and construction environments.
  
  
• May require working in confined spaces, on ladders, lifts, or at heights.
  
  
• Must be able to lift and carry up to 50 lbs.
  
  
• Exposure to varying weather conditions and construction site hazards.
  
  

Physical Demands:

The physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions on a regular basis.

Employee will be responsible for their safety while on job sites and comply with all safety regulations in place by the client and Diversified. Use of PPE could be required on job sites. The employee can typically spend at least 60% of their time on their feet and be required to be mobile around the client site. The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 50 pounds in construction areas.

The individual is regularly required to use keyboards, test equipment and controls required for installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision. When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.

Travel:

Travel by car and occasional airplane trips are required. Employee must possess a valid driver's license in their state of residence. Employee must possess a valid Passport for entry onto client site. Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Occasional travel by airplane for out-of-town projects is required.

Safety:

Maintain and wear appropriate PPE as the job and tasks require it.

Ensure hazards are addressed and rectified in a timely manner.

What You'll Bring:

Education & Certifications:

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• High school diploma or equivalent required.
  
  

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• Must possess the E06 Limited Energy Systems License
  
  

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• OSHA 30 Certificate required
  
  
• Must have a valid US Passport.
  
  
• Must have a valid driver's license and adhere to our insurance requirements
  
  

Required Skills/Qualifications:

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• Minimum 2 years of experience in low-voltage or structured cabling installation.
  
  
• Possess advanced AV installation skills
  
  
• Familiarity with a wide range of audio, video and networking equipment
  
  
• Proficient in the use of cable testers, hand tools, and power tools.
  
  
• Ability to read and interpret technical documents and blueprints.
  
  
• Must have knowledge of the following programs: Teams, Outlook, Excel, OneNote, BlueBeam/Adobe Reader
  
  
• Willingness to travel to job sites as required.
  
  
• Excellent troubleshooting and problem-solving skills.
  
  
• Strong communication and teamwork abilities.
  
  
• Good verbal communication skills and good customer service skills
  
  
• Ability to diagnose, troubleshoot and resolve technical problems
  
  
• Able to work indoors/outdoors, standing, sitting and ladder use. Able to lift 50lbs.
  
  

Preferred Skills/Qualifications:

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• Experience with Service Now preferred.
  
  
• Experience with Software House preferred.
  
  

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• AVIXA CTS Certification is preferred.
  
  

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• AVIXA CTS-I Certification is highly encouraged
  
  

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• Installer (Level 1 or 2), Technician, or equivalent structured cabling certification preferred.
  
  
• Additional certifications from recognized structured cabling governing bodies are a plus.
  
  

Other relevant certifications may be required or preferred based on the technology focus of the position

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

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• Multiple medical plan options to suit your family's needs
  
  
• Dental (including orthodontic coverage) and vision plans
  
  
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
  
  
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  
  
• 401k with Employer Match
  
  
• Paid Time Off and Paid Holidays
  
  
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
  
  
• Commuter Benefits
  
  
• And much more
  
  

To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

We're seeking a highly organized and proactive Executive Assistant to provide dedicated support to our CEO. This role is central to keeping the CEO's office running smoothly by managing calendars, coordinating travel, handling expenses, assisting with events, and ensuring alignment across the company's key activities. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and can anticipate needs before they arise.

Key Responsibilities:

• Manage and maintain the CEO's day-to-day calendar, including scheduling meetings, appointments, and travel commitments.
• Support company and executive-level events—planning, logistics, guest management, and onsite coordination.
• Assist with internal and external communications, meeting preparation, and presentation materials as needed.
• Oversee and maintain the company's master calendar to align key meetings, deliverables, and events.
• Drive completion of small projects and initiatives as assigned by the CEO.
• Support executive cadence rhythms—staff meetings, leadership check-ins, quarterly reviews, and offsites—ensuring follow-ups and next steps are completed.
• This person will also serve as an extension of the CEO’s brand with internal and external stakeholders, which makes optimism, enthusiasm and hospitality core traits to be evident in verbal and written communication.
• Coordinate complex domestic and international travel itineraries, logistics, and accommodations.
• Prepare, process, and track expense reports and reimbursements with accuracy and timeliness.
• Build strong cross-functional relationships to streamline communication across teams.
• Maintain strict confidentiality and discretion in all interactions and information handling.

Qualifications:

• 5+ years of experience as an Executive Assistant supporting senior executives in a fast-paced corporate or technology environment; 10+ years total in administrative or operations roles.
• Exceptional organizational and multitasking skills with a proven ability to manage competing priorities.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite, Google Workspace, and common collaboration tools (e.g., Slack, Asana, Zoom).
• Experience coordinating travel and managing complex schedules across multiple time zones.
• High level of integrity, professionalism, and reliability.

Work Environment:

• This role is **on-site** at our Huntsville, Alabama location, Monday-Friday.
• Occasional early or late hours may be required to support executive travel or major company events.

Job Description-

• Infrastructure Repair Technician - Data Center (NetOps)
• Job Summary:
• An Infrastructure Repair Technician plays a vital role in ensuring the seamless operation of infrastructure and equipment within our fast-paced data center environment. As a key member of the Edge Network Service Repair Team, you will be responsible for providing expert repair services, troubleshooting complex issues, and collaborating with cross-functional teams to drive resolutions on cutting-edge technology.
• Key Responsibilities:
• Troubleshooting and Resolution: Identify, diagnose, and successfully resolve hardware problems on servers, storage systems, and network devices, utilizing advanced technical skills and knowledge of industry-standard tools and methodologies.
• Repair and Replacement: Perform repairs and replacements of faulty components, including but not limited to:
• Server hardware (e.g., GPU, CPU, Motherboard)
• Storage systems (e.g., Hard Drives, SSDs)
• Network devices (e.g., Switches, Routers, Firewalls)
• Ticket Management and Closure: Manage and close tickets in a timely manner, ensuring that all necessary documentation is completed accurately and efficiently.
• Root Cause Analysis: Participate in root cause analysis of highly technical issues within the data center, collaborating with cross-functional teams to identify and address underlying causes.
• Collaboration and Communication: Collaborate with other technicians, engineers, and stakeholders to resolve complex technical issues, communicating effectively and escalating issues as needed to ensure prompt resolution.
• Process Improvement: Evaluate and identify areas for improvement in processes, tools, and systems, recommending changes to optimize efficiency and quality of work.
• Monitoring and Maintenance: Conduct routine monitoring of Task queue, Trouble Ticketing system, and Chatroom repair requests on equipment in the data center environment, ensuring prompt identification and resolution of issues.
• Documentation and Record-Keeping: Document all work performed within the ticket portal, including diagnosis, repairs, and maintenance activities, ensuring accurate and up-to-date records.
• Inventory Management: Maintain receiving and installing network devices, spare parts, and RMA equipment from vendors, ensuring efficient inventory management and minimizing downtime.
• Training and Development: Participate in training and stay up-to-date with new technologies and techniques, enhancing your skills and expertise.
• Safety and Compliance: Adhere to safety procedures and protocols when working with electrical and mechanical equipment, ensuring a safe and compliant work environment.
• Customer Service: Provide exceptional customer service and support to internal stakeholders, responding promptly to requests and resolving issues efficiently.
• On-call Rotation: Participate in on-call rotation, providing after-hours support for critical related issues outside of regular business hours and regular business hour on-call support as scheduled.
• Travel Requirements: Travel up to 15% of the time, as needed, to support data center operations and participate in training or meetings.
• Requirements:
• Must be available to work a flexible schedule 24x7x365 to support business operations, including weekdays, weekends, and varying shifts. This role may require overtime exceeding 40 hours per week.
• 2+ years of experience in computer hardware, networking, and troubleshooting
• Strong technical background in computer hardware, networking, and troubleshooting
• Excellent problem-solving and analytical skills
• Ability to work effectively in a fast-paced, dynamic environment
• Strong communication and interpersonal skills
• Ability to lift up to 40 pounds and work in a physically demanding environment
• Degree in Computer Science, Engineering, or related field preferred
• Preferred Qualifications:
• 2+ years of experience in a datacentre environment, with a focus on server hardware, storage systems, and network devices