Contingent Labor MSP Program Coordinator

About Workspend

Workspend is a leading global provider of contingent workforce and total talent management solutions serving Fortune 500 and Global 2000 clients. As one of the fastest-growing companies in the workforce solutions industry, we support over 40 global clients in managing their temporary workforce programs.

We are an innovation-driven organization leveraging advanced technologies and data-driven strategies to transform and disrupt the workforce management industry.

Position Overview

The MSP program coordinator plays a critical role within our MSP programs, managing the end-to-end lifecycle of project-based and outsourced service engagements (Statement of Work – SOW).

This role ensures:

• Clear scope definition and deliverables
• Strong supplier governance
• Financial control and cost optimization
• Compliance with procurement and legal policies
• Visibility into services spend and performance

The ideal candidate will bring experience in MSP/VMS environments and a strong understanding of services procurement, SOW governance, and supplier management.

Key Responsibilities

1. SOW Development & Lifecycle Management

• Partner with hiring managers and stakeholders to define project scope, milestones, deliverables, and acceptance criteria.
• Draft, review, and negotiate SOW agreements including pricing models and service level agreements (SLAs).
• Ensure all SOW engagements comply with procurement policies, legal standards, and client guidelines.
• Manage SOW workflows within Vendor Management Systems (VMS) such as SAP Fieldglass, Beeline, Coupa, or Ariba.
• Oversee amendments, change orders, and extensions.
• Drive standardization and best practices across SOW processes.

2. Supplier & Project Governance

• Act as primary liaison between hiring managers and service providers.
• Monitor supplier performance using KPIs and scorecards.
• Conduct quarterly business reviews (QBRs) with suppliers and stakeholders.
• Identify and mitigate delivery risks.
• Ensure accountability and adherence to contractual commitments.
• Support supplier onboarding and performance optimization initiatives.

3. Financial Oversight & Spend Management

• Validate milestone completion prior to payment approval.
• Audit invoices for accuracy and resolve discrepancies.
• Analyze rate structures and benchmark against market standards.
• Identify cost optimization opportunities and negotiate savings.
• Track total program spend against budgets and forecasts.
• Provide reporting and insights to stakeholders.

4. Operational Compliance & Risk Mitigation

• Support onboarding and offboarding of service provider personnel.
• Ensure appropriate worker classification to mitigate co-employment risks.
• Monitor compliance with tenure and regulatory requirements (as applicable).
• Provide training and guidance to stakeholders on SOW governance and VMS tools.

Required Qualifications

• Experience: 3–5 years in MSP, VMS operations, procurement, or services procurement with strong exposure to SOW-based engagements.
• VMS Expertise: Hands-on experience with tools such as SAP Fieldglass, Beeline, Coupa, or Ariba.
• Contract & Negotiation Skills: Demonstrated experience negotiating pricing and SOW terms.
• Analytical Skills: Strong Excel proficiency and ability to analyze spend data and generate performance insights.
• Communication Skills: Excellent written and verbal communication; able to engage effectively with stakeholders at all levels.
• Education: Bachelor’s degree in Procurement, Business Administration, Supply Chain, or related field (preferred).

Preferred Qualifications

• Experience supporting Fortune 500/Global 2000 clients
• Knowledge of services procurement best practices
• Understanding of co-employment and contingent workforce compliance
• Experience working in global or multi-region programs

Key Performance Indicators (KPIs)

• Percentage of SOW engagements managed within VMS
• Cost savings achieved through negotiation and optimization
• Milestone adherence and on-time project completion rate
• Supplier performance and compliance scores
• Stakeholder satisfaction ratings

Why Join Workspend?

• Fast-growing, innovation-driven organization
• Exposure to global enterprise clients
• Opportunity to shape and scale modern SOW governance frameworks
• Collaborative and high-performance environment
• Career growth within a rapidly expanding workforce solutions company