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We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As Part Of Our Team, You Will Experience
• Success. Our winning team pursues excellence while learning and evolving • Career growth. We develop industry leading talent because Ross grows when our people grow • Teamwork. We work together to solve the hard problems and find the right solution • Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
General Purpose
The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.
Essential Functions
Maintaining Safe & Secure Environments:
• Understands that safety is the number one priority and practices safe behaviors in everything they do. • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. • Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. • Removes clutter and ensures safe, clear egress to emergency exits. • Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. • Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested.
Customer Service:
• Treats all Customers, Associates, and other leaders with respect. • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
Personal and Store Brand
• Represents and supports the Company brand at all times. • Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. • Keeps all areas of the Store clean, well-maintained, and merchandised to standard. • Responsible for daily trash removal.
General Merchandising:
• Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. • Responsible for receiving merchandise truck when needed. • Processes all merchandise with a sense of urgency. • Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.). • Responsible for cleanliness and organization of all Stockrooms. • Helps deliver and place merchandise on sales floor when all merchandise is processed. • Responsible for ensuring any back-stock is secured and processed to Company policy. • Responsible for merchandising of department including the back stock. • Responsible for the reduction of loss due to damage. • Ensures compliance to the monthly presentation guidelines in assigned area. • Responsible for floor moves and signing including promotional signing as needed. • Responsible for re-wraps as needed.
Loss Prevention
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. • Ensures Public View Monitor (PVM) system is maintained properly. • Conducts ?ǣCode 50?ǥ package inspections. • Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
Front End Supervision and Operations:
• Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. • Maintains pace, energy and ?ǣpresence?ǥ at the Front End, managing the line to expedite Customers wait time • Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards. • Controls Retail Associates? break schedule for backups, lunches and breaks. • Ensures all equipment is working properly. • Maintains proper supplies and recovery for the Front End area. • Ensures go backs are expedited, properly scanned, security tagged and ticketed. • Teaches all Associates the ?ǣScan and Bag?ǥ best practice. • Ensures salability of merchandise on the Front End, aisle tables, Men?s/Women?s 4-way features, and specialty racks.
Fitting Rooms
• Responsible for the maintenance and cleanliness of the Fitting Rooms. • Ensures all Fitting Room garment tags are audited and accounted for to Company policy. • Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.
Administrative Duties as Assigned by Store Manager:
• Ensures Cash pulls and bank deposits are conducted to Company policy. • Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules. • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed. • Other duties as assigned by Store Manager.
Competencies
• Manages Work Processes • Business Acumen • Plans, Aligns & Prioritizes • Builds Talent • Collaborates • Leading by Example • Communicates Effectively • Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• Excellent verbal communication skills. • Fluency in English. • Prior Customer Service and supervisory experience preferred. • Familiarity with point-of-sale equipment and applications. • Ability to perform basic mathematical calculations commonly used in retail environments. • Ability to work evenings and weekends.
Physical Requirements/Ada
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain Assignments May Require Other Qualifications And Skills.
Associates who work Stockroom shifts: ability to regularly push, pull and lift more than 20 lbs.
Supervisory Responsibilities
Retail Associates
Stockroom Leads (where applicable)
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management?s discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company?s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.
Summary:
This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.
The Keyholder reports to the Store Manager.
Responsibilities:
Performance:
- Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved
- Be a support to execute business plans to accelerate the business forward and remedy opportunities
- Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally
- Ensure store atmosphere upholds the image of the brand
Client Centric:
- Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
- Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
- Follow through on customer journey as required to ensure a content client
- Support the needs of the client through styling advice and suggestion with every engagement
- Solution oriented approach to finding resolutions to customer service issues
Marketing & Community:
- In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development
Team Leadership:
- In alignment with Store Management continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization
- Support a positive work environment with teams and throughout store network including cross functional partners
- Support performance management initiatives with store teams
- Attend and participate at store meetings as required by the business
- Ability to manage and resolve conflict in the workplace
Visuals:
- Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards
Operations:
- Support inventory functions as set out by Store Management including receipts, reconciliations and transfers
- Protect all company assets including cash handling, inventory, expenses etc.
- Support Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
- Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs
- Provide support to ensure that all processes are compliant with legal, safety, and internal procedures
- Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
- Additional projects/ responsibilities may arise in accordance with the needs of the business
Requirements:
- At least 1+ years of experience in a keyholder position preferred
- Fashion enthusiasts and retail experience within women’s and men’s apparel preferred
- Ability to effectively create, manage and adhere to deadlines
- Familiar with key retail performance indicators
- Adaptable, a sense of openness, active listener, and compassionate
- Advanced organizational skills, writing and communication skills
- Expertise in Microsoft Office 365 Suite
- Comfortable and savvy with computer technology, including PC and iOS devices
- Travel approximately 10% of the time
- Ability to climb ladders
- Ability to lift 25+ lbs.
Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.
Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.
Summary:
This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.
The Keyholder/Sales Associate reports to the Store Manager
Responsibilities:
Performance:
- Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved
- Be a support to execute business plans to accelerate the business forward and remedy opportunities
- Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally
- Ensure store atmosphere upholds the image of the brand
Client Centric:
- Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
- Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
- Follow through on customer journey as required to ensure a content client
- Support the needs of the client through styling advice and suggestion with every engagement
- Solution oriented approach to finding resolutions to customer service issues
Marketing & Community:
- In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development
Team Leadership:
- In alignment with Store Management continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization
- Support a positive work environment with teams and throughout store network including cross functional partners
- Support performance management initiatives with store teams
- Attend and participate at store meetings as required by the business
- Ability to manage and resolve conflict in the workplace
Visuals:
- Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards
Operations:
- Support inventory functions as set out by Store Management including receipts, reconciliations and transfers
- Protect all company assets including cash handling, inventory, expenses etc.
- Support Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
- Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs
- Provide support to ensure that all processes are compliant with legal, safety, and internal procedures
- Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
- Additional projects/ responsibilities may arise in accordance with the needs of the business
Requirements:
- At least 1+ years of experience in a keyholder position preferred
- Fashion enthusiasts and retail experience within women’s and men’s apparel preferred
- Ability to effectively create, manage and adhere to deadlines
- Familiar with key retail performance indicators
- Adaptable, a sense of openness, active listener, and compassionate
- Advanced organizational skills, writing and communication skills
- Expertise in Microsoft Office 365 Suite
- Comfortable and savvy with computer technology, including PC and iOS devices
- Travel approximately 10% of the time
- Ability to climb ladders
- Ability to lift 25+ lbs.
Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.
Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.
Summary:
This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.
The Keyholder reports to the Store Manager.
Responsibilities:
Performance:
- Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved
- Be a support to execute business plans to accelerate the business forward
- Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally
Client Centric:
- Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
- Ensure that you deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
- Follow through on customer journey as required to ensure a content client
- Support the needs of the client through styling advice and suggestion with every engagement
- Solution oriented approach to finding resolutions to customer service issues as necessary
Marketing & Community:
- In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development
Team Player:
- Support a positive work environment
- Demonstrate your ability to support a positive environment and partner with teams and throughout store network including cross functional partners
- Support performance initiatives set out by Store Management
- Attend and participate at store meetings as required by the business
Visuals:
- Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards
Operations:
- Support inventory functions as set out by Store Management
- Protect all company assets including cash handling, inventory etc.
- Support guidelines surrounding Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
- Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs as set out by Management
- Ensure personal compliance when completing all processes as it pertains to legal, safety, and internal procedures
- Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
- Additional projects/ responsibilities may arise in accordance with the needs of the business
Requirements:
- At least 1+ years of experience in a retail apparel environment preferred
- Fashion enthusiasts and retail experience within women’s and men’s apparel preferred
- Ability to effectively create, manage and adhere to deadlines
- Familiar with key retail performance indicators
- Adaptable, a sense of openness, active listener, and compassionate
- Strong organizational skills, writing and communication skills
- Comfortable and savvy with computer technology and software within PC and iOS platforms
- Ability to climb ladders
- Ability to lift 25+ lbs.
Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.
Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.
Summary:
This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.
The Keyholder reports to the Store Manager.
Responsibilities:
Performance:
- Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved
- Be a support to execute business plans to accelerate the business forward
- Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally
Client Centric:
- Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
- Ensure that you deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
- Follow through on customer journey as required to ensure a content client
- Support the needs of the client through styling advice and suggestion with every engagement
- Solution oriented approach to finding resolutions to customer service issues as necessary
Marketing & Community:
- In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development
Team Player:
- Support a positive work environment
- Demonstrate your ability to support a positive environment and partner with teams and throughout store network including cross functional partners
- Support performance initiatives set out by Store Management
- Attend and participate at store meetings as required by the business
Visuals:
- Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards
Operations:
- Support inventory functions as set out by Store Management
- Protect all company assets including cash handling, inventory etc.
- Support guidelines surrounding Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
- Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs as set out by Management
- Ensure personal compliance when completing all processes as it pertains to legal, safety, and internal procedures
- Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
- Additional projects/ responsibilities may arise in accordance with the needs of the business
Requirements:
- At least 1+ years of experience in a retail apparel environment preferred
- Fashion enthusiasts and retail experience within women’s and men’s apparel preferred
- Ability to effectively create, manage and adhere to deadlines
- Familiar with key retail performance indicators
- Adaptable, a sense of openness, active listener, and compassionate
- Strong organizational skills, writing and communication skills
- Comfortable and savvy with computer technology and software within PC and iOS platforms
- Ability to climb ladders
- Ability to lift 25+ lbs.
Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.
Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.
Summary:
This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store, and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.
The Sales and Stock Associate reports to the Store Manager.
Responsibilities:
Performance:
- Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house
- Be a support to execute business plans to accelerate the business forward and remedy opportunities
Culture:
- Be an ambassador to the brand and promote the culture of Rails internally and externally
- Ensure store atmosphere upholds the image of the brand
Client Centric:
- Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
- Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
- Follow through on customer journey as required to ensure a content client
- Support the needs of the client through styling advice and suggestion with every engagement
- Solution oriented approach to finding resolutions to customer service issues
Marketing & Community:
- In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development
Team Leadership:
- In alignment with Store Management continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization
- Support a positive work environment with teams and throughout store network including cross functional partners
- Support performance management initiatives with store teams
- Attend and participate at store meetings as required by the business
- Ability to manage and resolve conflict in the workplace
Visuals:
- Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards
Operations:
- Ensure all inventory initiatives are completed including receiving, return to warehouse, transfers, regular cycle counts, inventory reconciliation, and processing are completed in accordance to company guidelines as required
- Protect all company assets including cash handling, inventory, expenses etc.
- Support Client Consignment business, ensuring a quick turnaround, strong take rate, and effective and efficient logistics for merchandise movement
- Ensure omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs
- Provide support to ensure that all processes are compliant with legal, safety, and internal procedures
- Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
- Additional projects/ responsibilities may arise in accordance with the needs of the business
Requirements:
- At least 1+ years of experience in a retail apparel environment preferred
- Fashion enthusiasts and retail experience within women’s and men’s apparel preferred
- Ability to effectively create, manage and adhere to deadlines
- Familiar with key retail performance indicators
- Adaptable, a sense of openness, active listener, and compassionate
- Advanced organizational skills, writing and communication skills
- Expertise in Microsoft Office 365 Suite
- Comfortable and savvy with computer technology, including PC and iOS devices
- Travel approximately 10% of the time
- Ability to climb ladders
- Ability to lift 40+ lbs.
Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.
Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.
Summary:
This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.
The Keyholder reports to the Store Manager
Responsibilities:
Performance:
- Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved
- Be a support to execute business plans to accelerate the business forward and remedy opportunities
- Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally
- Ensure store atmosphere upholds the image of the brand
Client Centric:
- Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
- Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
- Follow through on customer journey as required to ensure a content client
- Support the needs of the client through styling advice and suggestion with every engagement
- Solution oriented approach to finding resolutions to customer service issues
Marketing & Community:
- In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development
Team Leadership:
- In alignment with Store Management continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization
- Support a positive work environment with teams and throughout store network including cross functional partners
- Support performance management initiatives with store teams
- Attend and participate at store meetings as required by the business
- Ability to manage and resolve conflict in the workplace
Visuals:
- Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards
Operations:
- Support inventory functions as set out by Store Management including receipts, reconciliations and transfers
- Protect all company assets including cash handling, inventory, expenses etc.
- Support Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
- Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs
- Provide support to ensure that all processes are compliant with legal, safety, and internal procedures
- Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
- Additional projects/ responsibilities may arise in accordance with the needs of the business
Requirements:
- At least 1+ years of experience in a keyholder position preferred
- Fashion enthusiasts and retail experience within women’s and men’s apparel preferred
- Ability to effectively create, manage and adhere to deadlines
- Familiar with key retail performance indicators
- Adaptable, a sense of openness, active listener, and compassionate
- Advanced organizational skills, writing and communication skills
- Expertise in Microsoft Office 365 Suite
- Comfortable and savvy with computer technology, including PC and iOS devices
- Travel approximately 10% of the time
- Ability to climb ladders
- Ability to lift 25+ lbs.
Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.
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Urgent Care Center ???PA Summit Health is actively recruiting for an Urgent Care Center PA to join our team.
Provider Job Opportunity at Bend Memorial Clinic, PC Please Note: We will only contact candidates regarding your applications from one of the following domains: @ , @ , @ , @ , @ , @ , or @ .
Urgent Care Center ???PA Summit Health is actively recruiting for an Urgent Care Center PA to join our team.
Provider Job Opportunity at Bend Memorial, PC Rheumatology PA Bend, Oregon Summit Health is seeking a Rheumatology PA who would like the opportunity to expand a thriving practice within a financially secure, physician-driven, multispecialty setting.
As an expansion of Summit Health???s Rheumatology Department, we are seeking a PA (prior experience required) who is passionate about providing rheumatology care.
