With Query Example Sql Jobs in Usa

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Systems Analysts are responsible for evaluating and improving the institution's information systems to meet the needs of users and enhance operational efficiency. This role involves gathering requirements, analyzing processes, and collaborating with stakeholders to implement effective technological solutions.

Job Duty 1 -
Gather and analyze requirements from stakeholders to understand their needs and identify opportunities for improving information systems within the institution.

Job Duty 2 -
Evaluate existing systems and processes, documenting findings and providing recommendations for enhancements to increase efficiency and effectiveness.

Job Duty 3 -
Conduct testing and validation of new systems or updates to ensure they meet specified requirements and function as intended.

Job Duty 4 -
Provide training and support to end-users on new systems and processes, facilitating a smooth transition and promoting user adoption.

Job Duty 5 -
Develop and maintain documentation related to system specifications, processes, and user guides to ensure clarity and accessibility for stakeholders.

Job Duty 6 -
Monitor system performance and user feedback, identifying areas for improvement and working with teams to implement necessary changes.

Job Duty 7 -
Stay informed about industry trends and emerging technologies, evaluating their potential impact and relevance to the institution's needs.

Job Duty 8 -
Collaborate with technical teams to design and implement new systems or modifications, ensuring alignment with user requirements and institutional goals.

Job Duty 9 -
Collaborate with project managers and other team members to ensure that technology initiatives are completed on time and within budget.

Job Duty 10 -
Perform other job-related duties as assigned.

Educational Requirements
Bachelor's Degree in a related discipline or equivalent combination of education and experience.

Other Required Qualifications
Occasional travel between training locations required; sitting for extended periods of time; dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components; fifting and transporting of moderately heavy objects, such as computers and peripherals.

Required Experience
Four or more years of relevant experience.

Additional Preferred Qualifications
Other Preferred Qualifications
Skilled in Structured Query Language (SQL) writing and understanding in other programming languages. Skilled in oral and written communications.
Skilled in project management.

Preferred Educational Qualifications
Master's Degree in a related discipline or equivalent.

SKILLS
This job requires in-depth, hands-on knowledge of and experience with enterprise and desktop applications that are assigned; proven experience with troubleshooting principles, methodologies, and issue resolution techniques; knowledge of programming languages and techniques; ability to develop and interpret technical documentation for training and end user procedures; experience with building and maintaining databases for query and problem tracking; good analytical and problem-solving abilities; ability to present ideas in business-friendly and user-friendly language; very strong customer service orientation; excellent written, oral, and interpersonal skills; experience working in a team-oriented, collaborative environment.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Salary Range: $60,000 - 79,000

Location: Atlanta, GA

Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

Note: Interview will be In person

Role and Overview of the role:

This is Senior QA engineer role with eight to ten years experience who also has some experience in leading so that it will be helpful for them to coach candidate, lead, take him to the next level. The position requires candidate to have Java as a mandatory requirement. Karate DSL is not a must but it is good to have if they have knowledge of it. API testing is a must. Looking for somebody who has AWS experience who has keenly worked with these AWS services to know how to test backend. They should have some lead experience so that they have worked on creating test plans, test criterias, test strategies. So they can work independently. Candidates work with the team, deliver the projects. Apart from that, this is going to be a hybrid role.

Top Skills:

l Java - Java Coding

l API Testing

l AWS

l 1 to 2 years of lead experience

l Karate is a plus not a mandatory

Education and Experience

l Years of experience: 10+ yrs experience

l Degree requirement: Bachelor's degree

Typical task breakdown:

Develop test automation code for Continuous Integration (CI), Continuous Delivery (CD), of systems, infrastructure, and test framework.

• Plan, design, develop, and maintain API test automation framework that facilitates automation scripting, execution, and analysis of results

• Provide technical leadership and mentoring for test engineers on multiple applications/projects onshore and offshore; train and mentor project team members to create, execute, analyze, and maintain automated regression suites

• Coordinate with product owner to resolve open issues/enhancements/upgrades and understand the use of a specific functionality as needed

• Develop automated functional scripts using tools such as Java, Karate, JMeter.

• Perform exploratory and manual testing of the product suite as appropriate

• Provide expertise in testing methodologies, best practices, and standards

Technical Skills:

(Required)

- Strong design and development skills in two or more of the following technologies and tools: Java, Cucumber, JBehave or other BDD testing frameworks

• At least 8 years of test automation framework design

• Strong experience in testing Webservices (REST APIs)

• Proven experience developing test scripts, test cases, and test data

• The ability to write queries in SQL or other relational databases

• 3+ years of experience in developing scenario based performance testing using JMeter

• Experience testing full stack and integration testing with 3rd parties

• End-to-end system integration testing experience for software platforms

(Desired)

• Hands on experience with Python

• Development experience in AWS Cloud technology

• Experience in TDD, continuous integration, code review practice is strongly desired

• Experience with Apigee or other API gateways is a plus

• Experience with DevOps concepts and tools (e.g., CI/CD, Jenkins, Git)

• At least 2 years working on an Agile team with a solid understanding of Agile/Lean practices

• Understanding of a micro service Architecture

• Experience load and performance testing

• Strong documentation skills

Soft Skills:

(Required)

• Ability to adapt quickly to a complex environment

• Pro-active, flexible and creative

• Very strong communication skills and the ability to collaborate with developers and business users.

Managers Notes:

Full stack SDET with PoC and new Tech skills - Cypress, Playwright, AI tools, RestAssure APIs

Interaction with team:

- Working with a scrum team and tech leads.

Work environment:

Chicago office ( onsite 1 day a week (Wednesday) - potential to increase number of days in office later in the year)

Education & Experience Required:

- Degree required

- 6+ years' experience in this capacity of SDET automation engineer

Required Technical Skills

(Required)

- 6+ years Back-end/API and 3+ years Front-end/UI testing automation experience with BDD Cucumber and Gherkin

- 6+ years of Back-end/API automation skills: Rest Assured, Java and Spring Boot

- 6+ years of Front-end/UI automation skills: Cypress or Playwright, Typescript and Web (i.e., HTML, JavaScript and CSS)

- Good working experience with Postman, Swagger, RESTful APIs and CICD

- Experience in handling solutioning and POCs

-

Desired Skills:

• Plan, design, develop, and maintain API test automation framework that facilitates automation scripting, execution, and analysis of results

- • Develop of test automation code for Continuous Integration (CI), Continuous Delivery (CD), of systems, infrastructure, and test framework.

- • End-to-end system integration testing experience for software platforms

- • Proven experience developing test scripts, test cases, and test data

- • The ability to write queries in SQL or other relational databases

- • Experience testing full stack and integration testing with 3rd parties

- • Experience with Apigee or other API gateways is a plus

- • Experience with DevOps concepts and tools (e.g., Microsoft AzureDevOps, Jenkins, Git)

- • At least 2 years working on an Agile team with a solid understanding of Agile/Lean practices.

- • Experience load and performance testing

Summary

We are seeking a highly skilled Data Engineer to build and manage our data infrastructure. The ideal candidate will be an expert in writing complex SQL queries, designing efficient database schemas, and developing ETL/ELT pipelines. You will ensure data is accurate, accessible, and optimized for performance to support business intelligence, analytics, and reporting needs.

Key Responsibilities

• Database Design & Management: Design, develop, and maintain relational databases (e.g. SQL Server, ProgressSQL, Oracle) and cloud-based data warehouses.
• Strategic SQL and Data Engineering: Develop sophisticated, optimized SQL queries, stored procedures, and functions to process and analyze large, complex datasets for actionable business insights.
• Data Pipeline Automation & Orchestration:Help build, automate, and orchestrate ETL/ELT workflows utilizing SQL, Python, and cloud-native tools to integrate and transform data from diverse, distributed sources.
• Performance Optimization: Tune queries and optimize database schema (indexing, partitioning, normalization) to improve data retrieval and processing speeds.
• Data Integrity & Security: Ensure data quality, consistency, and integrity across systems. Implement data masking, encryption, and role-based access control (RBAC).
• Documentation: Maintain technical documentation for database schemas, data dictionaries, and ETL workflows.

Required Skills and Qualifications

• Education: Bachelor’s degree in computer science, Information Systems, or a related field.
• SQL Mastery: 5+ years of experience with advanced SQL (window functions, CTEs, query optimization).
• Database Expertise: Deep understanding of relational database management systems (RDBMS) and data modeling techniques.
• Cloud Platforms: Demonstrated experience with Azure Data Services and other data warehouse technologies.
• Programming: Proficiency in Python for scripting and data manipulation.
• ETL Tools: Familiarity with tools like SSIS or Azure Data Factory.
• Soft Skills: Strong analytical thinking, problem-solving, and communication skills.

Nice to Have

• Experience with NoSQL databases (Cosmos DB, MongoDB).
• Experience with big data frameworks (Apache Spark, Kafka).
• Relevant certifications (e.g., Microsoft Certified: Azure Data Engineer Associate, Google Professional Data Engineer).

Typical Work Environment

• Tools Used: SQL IDEs (DBeaver, SSMS), Cloud Consoles, Git, Jira, SSIS.
• Industry: Leasing.

Salary is $130-$140k

Business Area:

Seniority Level:

Job Description:

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.

The Data Platform Pillar is the bedrock of Cloudera's technology, where we design and build the core components that let our customers store, manage, and process data with unmatched scalability, security, and performance.

One of our products, Hue, is a mature open-source SQL Assistant for querying Databases & Data Warehouses and collaboration. Many companies and organizations use Hue to quickly answer questions via self-service querying.

The Data Warehouse Experience team is seeking passionate developers to join our distributed engineering team. Our mission is to make data warehousing simple and innovative for end users, working on software development, testing, user experience, distributed systems, and scalability.You will architect and implement applications within Hue, part of Cloudera Enterprise, which includes CDP Data Platform (CDPD), the world's leading open-source data platform for mission-critical environments, as well as CDP/Data Warehouse on the public cloud. We have already released the next generation of SQL experience using container-native Hadoop services to work in a Kubernetes cluster.

As a Sr. Staff Software Engineer, you will:

• Drive Hue's architecture and technical strategy to deliver a secure, scalable, and extensible data productivity interface for enterprise analytics.

• Lead core feature development across SQL editing, data catalog exploration, visualization, workflow orchestration, and practitioner productivity tooling.

• Define and execute the AI roadmap for Hue, incorporating Cloudera SQL AI, natural-language query experiences, contextual copilots, and retrieval-augmented analytics.

• Advance intelligent SQL assistance and automation by designing foundational capabilities for query generation, optimization suggestions, and semantic data understanding.

• Champion engineering excellence through robust testing, performance optimization, observability, and enterprise-grade reliability.

• Mentor engineers and lead cross-functional collaboration with product, UX, data platform, and other teams to influence long-term strategic direction.

We are excited about you if you have:

• Bachelor's degree in
  Computer Science or equivalent, and 7+ years of experience; OR Master's degree and 5+ years of experience; OR PhD and 3+ years of experience.

• Attention to details and ability to build reliable and scalable software systems.

• 4+ years of experience in development and test.

• Effective communication and collaboration skills.

• Strong development and system skills.

• Strong critical & analytical skills.

• Experience developing in Python.

• Web development framework experience (React, Vue, Angular etc.).

• Comfortable with HTML and CSS.

• Comfortable with security.

You may also have:

• Comfortable with the Web/RPC stacks in a Cloud world

• Working knowledge of Kubernetes and microservices-based application design

• Experience in developing continuous integration pipelines

Why this role matters:

You will tackle complex distributed systems challenges, crafting the foundational software for the control and data planes that powers CDP and keeps it running at massive scale. Working at the forefront of hybrid and multi-cloud technology, you will empower data scientists, engineers, and analysts with the tools and infrastructure they need for advanced analytics and modeling.

Collaboration is key, you will work alongside brilliant minds across product, data science, and engineering to drive innovation, standardize best practices, and shape the future of enterprise AI and data platforms. This is your chance to build the future of data and see your work make a global impact.

This role is not eligible for immigration sponsorship.

What you can expect from us:

• Generous PTO Policy

• Support work life balance with Unplugged Days

• Flexible WFH Policy

• Mental & Physical Wellness programs

• Phone and Internet Reimbursement program

• Access to Continued Career Development

• Comprehensive Benefits and Competitive Packages

• Paid Volunteer Time

• Employee Resource Groups

EEO/VEVRAA

#LI-SZ1

#LI-REMOTE

Job Title: Senior BI Developer

Duration: 6 months contract – possibility to convert to full-time

Location: (Onsite, open to hybrid after) Alpharetta, Georgia

Project Overview

• Our client's data analytics team is undertaking a major platform modernization, migrating all client-facing and internal reporting from legacy SQL, Tableau, and Excel environments into Power BI.
• This Senior BI Developer will play a central role in that transition — building executive-quality financial dashboards, optimizing the SQL layer that powers them, and ensuring the reporting infrastructure meets the needs of the client's IntegraLink and Affinity clients.

Why Join This Team

• You'll be joining a large, established analytics team (~10+ professionals) that delivers high-volume, mission-critical reporting — roughly 86 client reports per day.
• This is a mature organization with real infrastructure, not a startup scrambling for direction.
• You'll have the autonomy to modernize dashboards and optimize queries with meaningful impact, and if the fit is right, there's a pathway to a permanent role.
• The work sits at the intersection of finance and technology, making it ideal for someone who wants their technical skills to drive real business decisions.

Core Responsibilities

• Design, develop, and maintain advanced Power BI dashboards and reports for executive and client-facing audiences
• Migrate and rewrite existing legacy reports (SQL, Tableau, Excel) into modern, interactive Power BI dashboards
• Write and optimize complex SQL queries, including joins and performance tuning, to support reporting and analytics
• Translate complex financial data — KPIs, SLAs, financial statements — into clear, intuitive visualizations
• Collaborate with finance, business, and technology stakeholders to gather requirements and deliver analytical solutions
• Support internal reporting needs, including annual employee review data
• Ensure data accuracy, consistency, and governance across all reports and data models
• Apply critical thinking to identify trends, surface insights, and recommend data-driven actions

Technical Requirements

Must-Have:

• 12+ years of hands-on experience designing and developing dashboards and reports
• Strong Power BI development experience (migration/modernization projects preferred)
• Advanced SQL proficiency — complex queries, joins, stored procedures, and performance optimization
• Solid financial background with the ability to interpret financial statements, KPIs, and business drivers
• Bachelor's degree (Finance preferred)
• Executive-friendly dashboard design with strong UI/UX and data visualization principles
• Excellent communication and stakeholder management skills

Bonus / Highly Preferred:

• Commercial insurance industry experience
• Experience at a Big Four financial firm (Deloitte, PwC, EY, KPMG) or equivalent
• Demonstrated experience migrating legacy reporting platforms to Power BI
• Tableau and advanced Excel expertise

The projected hourly range for this position is $45-50/hr.

On-Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.

Purpose

The IT Database Engineer is responsible for designing, implementing, and supporting relational database platforms in both traditional data centers and Azure cloud environments. The role covers installation, configuration, performance tuning, high availability, backup and recovery, monitoring, and incident response for Microsoft SQL Server, MySQL, and PostgreSQL, with participation in an on-call rotation to support mission-critical workloads.

Key Responsibilities

• Install, configure, and upgrade MSSQL, MySQL, and PostgreSQL in data center and Azure environments (IaaS and/or PaaS as applicable).
• Perform day-to-day database administration, including user and role management, permissions, schema changes, and maintenance tasks.
• Monitor database health, performance, and capacity using native and third-party tools; define meaningful alerts and dashboards for proactive issue detection.
• Troubleshoot database incidents (performance issues, blocking/deadlocks, failed jobs, connectivity problems, resource constraints) and drive root-cause analysis and permanent fixes.
• Design, implement, and maintain backup and recovery strategies (full/diff/log, PITR, snapshots, Azure backup options) and regularly test restore procedures.
• Implement and support high availability and disaster recovery configurations (e.g., SQL Server Always On, failover clustering, log shipping, MySQL/Postgres replication, Azure availability sets/zones).
• Optimize database performance through indexing strategies, query tuning, statistics management, and configuration tuning at both OS and database levels.
• Implement and enforce security controls (authentication, authorization, encryption at rest/in transit, auditing) aligned with organizational and regulatory requirements.
• Support application and development teams with database design, query optimization, and controlled deployment of schema changes across environments.
• Maintain detailed documentation including runbooks, standards, topology diagrams, data flows, and operational procedures for both on-prem and Azure deployments.
• Participate in an on-call rotation, responding to after-hours incidents, and perform planned maintenance during maintenance windows.
• Automate routine tasks (provisioning, checks, patching, reporting) using scripts and tooling (e.g., T-SQL, PowerShell, Bash, Python, Azure CLI).

Required Qualifications

• Proven experience as a Database Engineer/DBA supporting MSSQL, MySQL, and PostgreSQL in production environments.
• Hands-on experience managing databases in traditional data centers (physical/virtual servers) and Azure (e.g., SQL Server on Azure VMs, Azure SQL Database, Azure Database for MySQL/PostgreSQL or similar).
• Strong understanding of database internals: storage structures, indexing, transactions, isolation levels, and locking.
• Demonstrated skills in performance troubleshooting and tuning using execution plans, wait statistics, and monitoring metrics.
• Practical experience with HA/DR solutions and backup/restore strategies, including testing and documentation of failover/recovery procedures.
• Proficiency with scripting/automation for database operations and integration with operational tooling.
• Familiarity with networking, OS, and virtualization concepts relevant to database performance and connectivity (subnets, firewalls, load balancers, storage latency).
• Solid understanding of security best practices for databases.

Preferred Qualifications

• Experience with Azure-native monitoring and management tools (e.g., Azure Monitor, Log Analytics, Alerts, Managed Identities, Key Vault).
• Experience with CI/CD and database change automation, including schema versioning and deployment pipelines.
• Exposure to large-scale or high-volume databases, partitioning, and scaling strategies (vertical/horizontal).
• Knowledge of regulatory and compliance requirements related to data (e.g., PCI, HIPAA, GDPR) and data protection techniques (masking, tokenization).
• Relevant certifications (e.g., Microsoft Azure, SQL Server, MySQL, PostgreSQL).

Soft Skills

• Strong analytical and problem-solving skills, especially under time pressure during incidents and on-call situations.
• Clear communication skills to work effectively with developers, infrastructure teams, security, and business stakeholders.
• High sense of ownership for data integrity, availability, and reliability, with a structured approach to documentation and process.

Working Conditions (travel, hours, environment)

• Limited travel required including air and car travel
• While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Benefits & Rewards

• Bonus opportunities at every level
• Non-traditional retail hours (we close at 7p!)
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• 80 hrs. annualized paid vacation (full-time associates)
• 4 paid holidays per year (full-time hourly store associates only)
• 1 paid personal holiday of associate’s choice and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Associate Director of Communications Systems

Arlington, VA (On-Site)

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!

Overview

Ennoble Care is seeking an Associate Director of Communications Systems to own our Dialpad and Zoho CRM platforms end to end—from day-to-day administration to the analytics that drive operational decisions for clinical leadership and the C-suite.

This is not just a systems administration role. You'll inherit active automation projects in Zoho (workflow rules, field permissions, validation logic, cross-module integrations) and a growing analytics practice around Dialpad call data (transfer acceptance rates, queue performance, agent productivity). You'll be expected to build on both—and you'll have AI tools at your disposal to do it. We're actively using AI to automate workflows, analyze call data, and eliminate manual processes across both platforms. You'll be expected to leverage these tools to move faster than a traditional admin ever could.

You'll report directly to the CIO and have regular visibility with the COO and executive leadership. This position is on-site at our Arlington, VA corporate headquarters.

Key Responsibilities

Dialpad Administration & Analytics (~610 users across 15+ offices and 11 states)

• Manage user provisioning/deprovisioning, license management (Connect vs Contact Center), number assignment, and extensions

• Configure and optimize call routing, IVR structures, queues, and office/department setup

• Build and maintain performance dashboards for clinical operations leadership—transfer acceptance rates (warm vs cold), queue performance, agent productivity, ring timeout analysis, voicemail detection

• Leverage AI tools to automate call data analysis, anomaly detection, and recurring reporting

• Track and report on KPIs weekly: call answer rate, abandon rate, average speed to answer, queue wait time

• Conduct root cause analysis when performance dips—whether it's a routing issue, a training gap, or a staffing constraint

• Serve as primary technical contact with Dialpad support and account team

• Troubleshoot call quality issues, agent status problems, and routing errors

Zoho CRM Administration & Automation (~50+ liaisons, scaling to 100+)

• Manage user creation, role/profile management, field-level permissions, module configuration, and layout customization

• Own and extend existing workflow automations—bonus point calculations, pathway expiration enforcement, focused pathway caps, cross-module lookups (house call / hospice), referral-to-liaison mapping

• Drive data integrity: account deduplication, referral source accuracy, sync monitoring between Zoho, OA (OperationsAccel), and MatrixCare

• Build liaison performance dashboards and automate the pulse report

• Reduce bonus reconciliation from ~16 hours/month of manual work to near-zero through automation

• Use AI-assisted development to build and iterate on Zoho workflow rules, validation logic, and cross-module integrations faster

Integrations & Cross-Platform

• Coordinate user lifecycle (provisioning/deprovisioning) across Dialpad and Zoho as part of onboarding/offboarding workflows

• Maintain integrations between Dialpad, Zoho, CallRail, and other systems

• Monitor sync reliability between Zoho, OA, and the Dialpad data warehouse (Azure SQL)

• Support other no-code/low-code tools (Scribe, Keragon, Emitrr) as needed

Performance Monitoring & Reporting

• Track and report on Dialpad and Zoho KPIs weekly to leadership

• Identify trends and proactively address issues before they impact metrics

• Support Operations Analyst with data extraction for deeper analysis

Documentation & Training

• Create and maintain system documentation, runbooks, and SOPs

• Develop training resources to improve adoption and reduce errors

• Conduct end-user training for new hires and existing staff

What Success Looks Like

• You own Dialpad and Zoho administration completely—user provisioning, routing changes, and system configuration no longer route through the helpdesk or the CIO

• Leadership gets recurring, self-service visibility into call center performance and liaison productivity without asking for it

• Manual reconciliation work that currently takes 16+ hours/month is automated or eliminated

• When something breaks or trends in the wrong direction, you catch it before anyone else does

Qualifications

Required

• 3+ years of experience administering a cloud communications platform (Dialpad, RingCentral, 8x8, Five9, or similar)

• 2+ years of experience administering a CRM (Zoho CRM strongly preferred; Salesforce acceptable)

• Hands-on experience building CRM automations—workflow rules, validation rules, field-level security, cross-module lookups

• Comfortable writing SQL queries for analytics (you'll query an Azure SQL data warehouse—and use AI tools to accelerate query development and analysis)

• Experience building dashboards or reports in Power BI, Looker, or similar

• Strong analytical skills—able to interpret data and identify root causes

• Excellent communication skills with ability to present metrics to leadership

• Strong attention to detail—you'll reconcile bonus payments where errors directly impact employee compensation

• Ability to work on-site in Arlington, VA

Preferred

• Zoho CRM administration certification

• Experience with Zoho-to-external-system integrations (webhooks, APIs, middleware like Zoho Flow)

• Healthcare industry experience (home health, hospice, or multi-site provider groups)

• Experience with Dialpad specifically (API, webhooks, admin console, contact center configuration)

• Familiarity with data warehousing concepts and ETL pipelines

• Experience using AI/LLM tools (Claude, ChatGPT, Copilot) to accelerate technical work—writing automations, analyzing data, building integrations

• Background in contact center operations (not just IT administration)

What We Offer

• Ownership of two mission-critical platforms with direct impact on business performance

• Direct visibility with CIO, COO, and executive leadership

• AI-forward team—you'll have enterprise AI tools and an automation backlog with clear ROI from day one

• Growing organization—the systems you build now will scale with 2x liaison headcount and continued M&A expansion

• Competitive compensation and benefits package

• Career growth opportunities within IT and operations

Compensation

Salary Range: $90,000 - $110,000 with 10% Bonus based on Annual KPIs

Benefits

Full-time employees qualify for the following benefits:

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity

• Paid Time Off

• Paid Office Holidays

All employees qualify for these benefits:

• Paid Sick Time

• 401(k) with up to 3% company match

• Referral Program

• Payactiv: pay-on-demand — cash out earned money when and where you need it!

Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.