Which Services Comes Under Technical Services Jobs in Usa

The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $17.00/hr

Qualifications:

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Apply today and shift your career into drive for tomorrow!

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

* Up to 40% off the base rate of any standard Hertz rental

* Medical, Dental & Vision plan options

* Retirement programs, including 401(k) employer matching

* Paid Parental Leave & Adoption Assistance

* Employee Assistance Program for employees & family

* Educational Reimbursement & Discounts

* Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

* Perks & Discounts -Theme Park Tickets, Gym Discounts & more

We are currently hiring for 3rd Shift.

$19.00/hr starting pay, increases to $20.00/hr after successful completion of probationary period.

(Applicant understands this is an entry level position and some key components of the successful completion of the probationary period are: attendance, behavior and learning ability).

Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company's store-front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community.

Key Duties

• Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
• Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
• Determine charges for services requested, collect payments, or arrange for billing.
• Acknowledge customer dissatisfaction and resolve complaints.
• Refer unresolved customer grievances to designated departments.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
• Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member's airfield via different traveling modes i.e. walking or driving of company vehicle.
• Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.
• Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
• Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
• Other duties and responsibilities as assigned.

Requirements and Skills

• 1-3 years of Customer Service Experience.
• Must have computer skills. Ability to use radio communication, phonetic alphabet and military time.
• Strong interpersonal and communication skills.
• Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
• Have professional appearance and mannerisms.
• Must be able to multitask.

Applicants selected for employment will be required to pass a pre-employment drug screening, MVD and background check.

lient Service Associate

Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

DUTIES and RESPONSIBILITIES:

CLIENT SUPPORT:

Provide service coverage for a FA/PWA/team including:

* Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships

* Executing money movement transactions at the request of the client and/or FA/PWA

* Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit)

* Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA

* Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)

* Supporting the FAs/PWAs/teams' marketing strategy (e.g., website maintenance)

* Assist FAs/PWAs/teams in delivering against their business plan and client service model

* Remaining current on all policies, procedures and new platforms

* Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management

ADMINISTRATIVE SUPPORT:

* Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls with FAs/PWAs/teams as needed)

* Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)

* Maintaining travel itineraries, preparing expense reports and managing the reimbursement process

* Assisting with general in-office support functions such as copying, filing and scanning documentation

* Preparing and submitting expense reports for processing at the direction of the FA/PWA

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:

Education and/or Experience

* High School Diploma/Equivalency

* College degree preferred Morgan Stanley EOE committed to diversifying its workforce.

* Industry experience is a plus

* Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Knowledge/Skills

* Detail orientated with superior organizational skills and ability to prioritize

* Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)

* Exceptional writing, interpersonal and client service skills

* Strong time management skills

* Team player with the ability to collaborate with others

* Ability to work in a fast-paced, evolving environment

* Adaptable and ability to multi-task

* Goal oriented, self-motivated and results driven

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste into your browser.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Patient Services Supervisors are responsible for a variety of specialized duties related to the receipt, interpretation, and follow-through of patient diet orders in hospital and long-term care settings. Acts as a liaison between the patient, the Food and Nutrition Services Department, and Nursing Services. Helps train, support, & lead other Patient Services Workers.

Job Responsibilities:

• Supervises Patient Services Workers during meal service. Delivers nourishments and/or snacks to patients as ordered by physician/dietitian in a timely manner. Visits patients to introduce the services of the Food and Nutrition Services Department.
• May obtain food preferences/dislikes from patients and/or family members.
• Communicate all patient food needs to the appropriate area of the Food and Nutrition Services Department.
• Ensures that nutrition diet care orders are provided to the patient by offering appropriate menu selections.
• Maintains and adheres to all sanitation standards by following assigned cleaning schedules. Completes other sanitation tasks as assigned by the Supervisor/Relief Supervisor.
• Lead, train, and support Patient Services Workers in their roles supporting patients / residents.
• Inventories and re-stocks pantries, refrigerator, and freezers on assigned unit(s).
• Maintains temperature logs for unit refrigerators and freezers.
• Understands therapeutic diets using established protocols and provides assistance as Supervisor if an error is observed.
• Assists the clinical staff in ensuring all patients' basic nutrition care needs are met.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications:

• Experience as a Patient Services Supervisor required
• Demonstrates leadership, interpersonal, communication skills, both written and verbal
• Requires strong organizational skills, accuracy, and attention to detail
• Must be able to speak, read, and write English. Bilingual abilities preferred, but not required.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

About Aramark:

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.

Location: Irving, TX, US, 75061

Nearest Major Market: Irving

Nearest Secondary Market: Dallas

Your potential has a place here with TTEC's award-winning employment experience.

As a Customer Service Representative
- Financial Services, working onsite in Charlotte, NC you'll be a part of bringing humanity to business.

experienceTTEC.

You'll provide white glove support to customers of an asset and wealth management company that combines the entrepreneurial spirit of a start-up with more than 150 years of experience.

Our employees have spoken.

Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others navigate through their online banking needs? Whether it's getting answers for customers quickly, consulting on products, or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll Answer questions about products via phone while providing website navigation support and assisting with the application process Access multiple electronic systems at once and document steps taken to efficiently and accurately complete the request Meet established goals for all performance metrics including call quality, productivity, and schedule adherence Participate in projects or process improvements to drive operational excellence What You Bring to the Role 1 year of customer service experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook) What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage of $19 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information.

A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career.

From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.

And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.

Our TTEC community is here for you as one dynamic, global family.

You'll report to a Team lead.

You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC Our business is about making customers happy.

That's all we do.

Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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Industrial Technical Sales Specialist

(Application Support | Growth to Outside Sales or Technical Management)

Salary: $70,000–$80,000

Why this role matters

If you enjoy solving real industrial problems, working directly with customers, and being the technical “go‑to” person, this role gives you variety, visibility, and a clear path forward.

CRP Industrial is looking for a technically curious, customer‑focused professional to support our Reinflex thermoplastic hose line and Perske high‑precision electric motors. You’ll help customers apply products correctly, prevent failures, and support our sales team with strong technical insight.

This is an application‑driven role—where customers often come with limited information, requiring you to ask the right questions and work through multiple variables to ensure the correct hose or motor is applied. For the right person, this can grow into an Outside Sales or Technical Manager role.

What you’ll spend most of your time doing

Technical & Application Support

• Evaluate customer applications involving hoses, fittings, and electric motors
• Ask the right technical questions to identify risks and prevent misapplication
• Recommend technically appropriate solutions with confidence

Customer & Sales Support

• Respond to customer technical questions and support quoting efforts
• Partner with Outside Sales on calls and occasional customer visits when technical input is needed
• Serve as a trusted technical resource for customers, sales, and internal teams

Quality & Product Support

• Perform quality checks and help resolve product or supplier issues
• Collaborate with Purchasing and suppliers to improve product quality and consistency

Data, Systems & Collaboration

• Set up and maintain part numbers and technical documentation in ERP systems
• Run and interpret reports related to sales, open orders, and product performance
• Provide technical input to Marketing materials and product messaging

What success looks like in the first year

• Customers trust your technical recommendations
• Sales relies on you for application support and problem solving
• Product issues are identified earlier and resolved faster
• You’re actively developing toward a larger technical or sales role

What we’re looking for

• 2–3+ years in an industrial, technical, or customer‑facing environment
• (manufacturing, inside sales, technical support, service, fabrication, or field service)
• Ability to evaluate applications and think critically about product performance
• Strong communication skills—you can explain technical concepts clearly
• Comfortable working across sales, operations, purchasing, and suppliers

Nice to have (not required):

• Hose assembly, motor repair, or related hands‑on experience
• Experience supporting OEMs, distributors, or industrial customers

Why CRP

CRP is a family‑owned company with over 65 years of stability, and people tend to stay because they enjoy the work and the relationships. We invest in our employees and promote from within.

Our total rewards include:

• Medical, dental, and vision benefits starting the first of the month after hire
• 18 days of Paid Time Off annually
• Wellness programs
• A collaborative, values‑driven culture with approachable leadership

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

The AV Installation and Support Services Technician is responsible for the installation, termination, testing, troubleshooting, and maintenance of low-voltage cabling systems, including voice, data, and video.

Assigned to Client and works full time from onsite location responsible for Installation and then maintaining the system after installation. Will conduct Preventive Maintenance and will assist with Service Tickets as needed. Will work with REMOTE support to troubleshoot Service Tickets as required.

This role ensures all work complies with industry standards and client requirements, with a focus on quality, safety, and efficiency. Technician will work onsite and will be responsible for preventive maintenance of the systems and will work with remote service technicians to address service tickets as needed.

What You'll Do:

• 
  
  
• Install, terminate, and test copper and fiber optic cabling for voice, data, and video systems.
  
  
• Interpret blueprints, floor plans, and wiring diagrams to determine cabling requirements and optimal routing.
  
  
• Perform troubleshooting and repairs on structured cabling systems and related hardware.
  
  
• Ensure all installations comply with relevant standards.
  
  
• Document all work performed, including test results and as-built drawings using BlueBeam.
  
  
• Collaborate with project managers, engineers, and other trades to ensure successful project completion.
  
  
• Maintain tools, equipment, and a safe, organized work environment.
  
  
• Provide technical support and guidance as needed.
  
  
• Participate in ongoing training to stay current with industry best practices and standards.
  
  
• Oversee all on-site activity on the active project job site and address any issues necessary to achieve quality and timeline standards
  
  
• Oversee all field operations and report progress, status and issues.
  
  
• Supervises the physical installation of a wide variety of technology into a wide variety of locations
  
  
• Maintains all quality control on jobsite, checking all work from subcontractors and union trades. Managing any discrepancies in our standards
  
  
• Able to read and understand functional design drawings and cable riser diagrams
  
  
• Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines. Provides daily feedback to Manager
  
  
• Able to build and wire custom panels from engineering drawings
  
  
• Advanced Fiber optic cable handling, installation termination and testing
  
  
• Responsible for tracking and maintaining toolkits, job material boxes, company vehicles and materials inventories. Keep clean, orderly and well documented
  
  
• Responsible for tracking and maintaining their personal licenses, certifications and qualifications. (Some states have specific requirements in this area)
  
  
• Maintain daily record of time worked on specific projects for timesheet entry. Maintain an activity log and a personnel log for skills to report on recommended improvements.
  
  
• Conduct routine Preventative Maintenance and logs as required.
  
  
• Work with Remote support for service tickets that require escalation.
  
  

Complexity:

This level of technician will be responsible for performing tasks on clients' jobsites with no supervision. This position is responsible for the coordination with clients, contractors and subcontractors. This position will be the key and only field technician in many situations and will be responsible for delegating work, working with remote support, and communicating with key stakeholders on behalf of the company. Requires maintaining quality control on all field work. This position requires the highest level of technical and people skills along with great communication skills.

Decision Making Authority:

This position is often alone on the job sites and requires making good judgement about decisions that need to be made. In general, the service manager, project manager and supervisor are available to answer questions, but this position is very independent and will be looked upon to make many onsite decisions on behalf of the service manager and company. This position requires good diplomacy in working with our clients and other key stakeholders on the job sites.

Physical Working Environment:

• 
  
  
• Work is performed in commercial, industrial, and construction environments.
  
  
• May require working in confined spaces, on ladders, lifts, or at heights.
  
  
• Must be able to lift and carry up to 50 lbs.
  
  
• Exposure to varying weather conditions and construction site hazards.
  
  

Physical Demands:

The physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions on a regular basis.

Employee will be responsible for their safety while on job sites and comply with all safety regulations in place by the client and Diversified. Use of PPE could be required on job sites. The employee can typically spend at least 60% of their time on their feet and be required to be mobile around the client site. The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 50 pounds in construction areas.

The individual is regularly required to use keyboards, test equipment and controls required for installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision. When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.

Travel:

Travel by car and occasional airplane trips are required. Employee must possess a valid driver's license in their state of residence. Employee must possess a valid Passport for entry onto client site. Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Occasional travel by airplane for out-of-town projects is required.

Safety:

Maintain and wear appropriate PPE as the job and tasks require it.

Ensure hazards are addressed and rectified in a timely manner.

What You'll Bring:

Education & Certifications:

• 
  
  
• High school diploma or equivalent required.
  
  

• 
  
  
• Must possess the E06 Limited Energy Systems License
  
  

• 
  
  
• OSHA 30 Certificate required
  
  
• Must have a valid US Passport.
  
  
• Must have a valid driver's license and adhere to our insurance requirements
  
  

Required Skills/Qualifications:

• 
  
  
• Minimum 2 years of experience in low-voltage or structured cabling installation.
  
  
• Possess advanced AV installation skills
  
  
• Familiarity with a wide range of audio, video and networking equipment
  
  
• Proficient in the use of cable testers, hand tools, and power tools.
  
  
• Ability to read and interpret technical documents and blueprints.
  
  
• Must have knowledge of the following programs: Teams, Outlook, Excel, OneNote, BlueBeam/Adobe Reader
  
  
• Willingness to travel to job sites as required.
  
  
• Excellent troubleshooting and problem-solving skills.
  
  
• Strong communication and teamwork abilities.
  
  
• Good verbal communication skills and good customer service skills
  
  
• Ability to diagnose, troubleshoot and resolve technical problems
  
  
• Able to work indoors/outdoors, standing, sitting and ladder use. Able to lift 50lbs.
  
  

Preferred Skills/Qualifications:

• 
  
  
• Experience with Service Now preferred.
  
  
• Experience with Software House preferred.
  
  

• 
  
  
• AVIXA CTS Certification is preferred.
  
  

• 
  
  
• AVIXA CTS-I Certification is highly encouraged
  
  

• 
  
  
• Installer (Level 1 or 2), Technician, or equivalent structured cabling certification preferred.
  
  
• Additional certifications from recognized structured cabling governing bodies are a plus.
  
  

Other relevant certifications may be required or preferred based on the technology focus of the position

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

• 
  
  
• Multiple medical plan options to suit your family's needs
  
  
• Dental (including orthodontic coverage) and vision plans
  
  
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
  
  
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  
  
• 401k with Employer Match
  
  
• Paid Time Off and Paid Holidays
  
  
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
  
  
• Commuter Benefits
  
  
• And much more
  
  

To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Main Responsibilities

1. Technical Services and Emergency Support

• Provide guidance and support for equipment installation, electrical system commissioning, and final acceptance testing at major project sites.
• Provide on-site/remote electrical technical support for major project sites and define repair plans.
• Respond to emergency service calls, rapidly diagnose and resolve deep-level electrical technical issues such as electrical component anomalies/malfunctioning to minimize system downtime

1. Technical Breakthrough and Business Support

• Serve as the company's internal electrical technical advisor for after-sales service team, providing remote/on-site electrical technical support and solutions for complex issues encountered by frontline after-sales service engineers.
• Lead or participate in root cause analysis for major after-sales issues and draft detailed technical reports.
• Coordinate internal resources to provide strong technical support for frontline after-sales service teams.
• Build and maintain strong technical trust relationships with key clients, understand their underlying needs, and provide expertise if needed.
• Collect and report product quality information and customer potential requirements to enhance product design and market strategies.
• Participate in technical evaluations for new product development projects to ensure product designs fully internalize historical lessons learned, thereby guaranteeing the robustness of the final product

1. Team Mentoring and Knowledge Sharing

• Systematize and document electrical technical issues encountered in the field, contributing to the development and refinement of technical service manuals/training materials, and troubleshooting guides.
• Serve as a mentor for junior/mid-level after-sales service engineers, enhancing the overall electrical technical capabilities of the after-sales service team through on-site guidance, case studies, and technical training.
• Develop/optimize electrical-related standard operating procedures and fault code libraries.
• Organize and lead internal technical workshops to share the latest technology trends and best practices

Qualifications and Requirements

• Bachelor's degree or higher in Electrical Engineering, Mechanical Engineering, HVAC, or related fields
• Minimum 8 years of experience in electrical design/after-sales electrical technical support for commercial/central air conditioning systems, including at least 3 years in an electrical technical expert or team lead role.
• Be proficient in industrial PLC fundamentals and selection of common electrical components and familiar with the principles, construction, and control logic of large chillers.
• Possesses outstanding independent troubleshooting and analytical skills, with proficiency in utilizing various diagnostic tools.
• Strong communication skills and customer service orientation, with the ability to clearly explain complex technical issues to clients and non-technical personnel.
• Outstanding technical documentation and presentation skills.
• Demonstrate strong teamwork spirit and leadership potential, with a willingness to share knowledge and mentor others.
• Ability to thrive in a fast-paced, high-energy, and dynamic work environment. Demonstrate strong ability to work under pressure.
• Proactive and self-driven, capable of maintaining high efficiency with minimal supervision.
• Curiosity and enthusiasm for learning new knowledge and technologies, with a commitment to improving professional skills and overall competency.
• Outstanding interpersonal skills with strong ability to work independently and communicate effectively with cross-functional teams.
• Ability to work in a cross-cultural environment and adapt to both multiple stakeholders with diverse cultural backgrounds.
• Passion in startup environment for long term achievement is desired.
• High level of integrity, confidentiality, and attention to detail.
• Ability to adapt to occasional overtime and urgent business travel assignments.

Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. For a defined Region, responsible for supervising the overall operation, condition, maintenance, and repair of all water treatment, physical plant, medical equipment, mechanical/electrical systems in the centralized program so as to ensure safety of the patients as well as the staff operating the equipment. Collaborates with Director of Technical Services to review, create and implement technical and business strategies to ensure desired outcomes within a centralized program. Ensures all decisions, actions and activities of Technical Department Personnel are compliant with company standard operation procedures and with all pertinent local, state and federal regulatory requirements. Oversees OSHA and regulatory compliance related issues ensuring appropriate actions taken to ensure required resolution. Demonstrates pride in the quality of work, regulatory compliance, and the environmental cleanliness of the facilities in the Centralized Technical Program.

Customer Service:

• Responsible for driving the FMS culture through values and customer service standards.
• Responsible for outstanding customer service to all external and internal customers.
• Develop and maintains relationships through effective and timely communication.
• Take initiative to respond to, resolve and follow up on customer issues in a timely manner.

Principal Responsibilities and Duties:

• Overall management of Technical Services for one or more Regions. Regions will typically consist of 40 to 100 clinics and 30 to 80 exempt and non-exempt employees.
• Assist Regional Vice President(s) with budgeting for costs related to Technical Services e.g. personnel, maintenance parts, travel and other expenses.
• Works with Regional Vice President(s) to ensure that operational, financial and regulatory requirements associated with Technical Service are met.
• Collaborates with Regional Quality and Education personnel on cross functional initiatives.
• Responsible for management and oversight of financial metrics for one or more Regions i.e. TAP, maintenance parts cost, travel and other expenses.
• Responsible for data integrity for management systems at the regional level e.g. PeopleSoft, Kronos, Service Database.
• Responsible for piloting and implementation of new systems and processes.
• Collaborates with Director of Technical Services to review, create and implement technical and business strategies to ensure desired outcomes within a centralized program.
• Collaborate with the Director of Technical Services to establish operating and financial goals.
• Responsible for the following supervision and oversight activities within centralized technical programs for one or more regions:
  • Repair and maintenance activities on water treatment equipment, dialysis equipment, ancillary equipment, test equipment, and the physical plant as recommended by the manufacturer and by procedures established by FMCNA Clinical/Technical services as documented in the FMCNA Policies and Procedures.
  • Document all repair and maintenance activity per applicable policies and/or procedures.
  • Ensure that technical sections of the Clinical Services Integrated Policy and Procedure manual are current.
  • Implement technical policy and procedure changes upon approval from the Governing Body.
  • Purchase and maintain inventory of service parts.
  • Ensure defective parts with associated RGA and warranty parts are returned in a timely manner.
  • Actively support and participate in the Quality Assessment and Process Improvement (QAPI) process.
  • Cooperate with facility staff to ensure all regulatory and OSHA requirements are met.
  • Perform water/dialysate sample collection and processing per applicable policies and procedures.
  • Review, evaluate and report water/dialysate quality results per applicable policies and procedures.
  • Maintain and update water system diagrams and valve charts.
  • Transport equipment as needed.
  • Schedule / oversee Area Technical Operations Managers and/or Technical Supervisors to ensure appropriate coverage for a defined Region according to established criteria.
  • Monitor performance metrics and implement processes to impact them.
  • Collaborate with the Project Manager on selection of water treatment equipment in DeNovos, relocations and renovations.
  • Collaborate with the Project Manager on technical and/or physical plant aspects associated with DeNovos, relocations and renovations.
  • Perform Technical Assessments for clinics in assigned area.
  • Initiate, monitor and manage external vendor service and/or maintenance agreements/contracts.
  • Ensure that applicable manufacturers IFU's are available to personnel.
  • Maintain a list of emergency contacts and ensure it is accessible to all facility personnel.
  • Collaborate with Operations personnel to ensure integration of Technical Services into acquired facilities.
  • Coordinate and provide Technical Services support needed during natural disasters or emergency situations.
  • Recruit, interview and hire Area Technical Operations Managers and/or Technical Supervisors.
  • Act as a mentor, role model and resource for Technical Services Personnel by setting an example of appropriate behavior, work habits and attitudes towards patients, coworkers and management.
  • Train and mentor Technical Supervisors and/or Biomedical Technicians as required.
  • Oversee corrective actions and Personnel Improvement Plans (PIP) according to applicable HR policies and procedures.
  • Provide ongoing and formal annual performance evaluations to Area Technical Operations Managers and/or Technical Supervisors.
  • Retain all technical records and logs according to the FMCNA retention policy.
  • Ensure proper training and education for all technical staff.
  • Ensure that personnel and training records are maintained per policy and procedure and are accessible to authorized personnel and regulatory agencies.
  • Participate in facility audits conducted by the RQM and federal, state or local surveyors preparing and implementing plan of correction for any technical deficiencies identified.
  • Coordinate the installation of equipment and implementation of product initiatives and improvements.
  • Perform and/or provide assistance with the Direct Patient Care Technical Training Program.
  • Perform monthly SAP supply inventory process as required.
  • Create SAP requisitions for equipment.
  • Ensure that the asset register for 8000 series equipment is maintained based on equipment movement and Finance Department criteria.
  • Assist Operations personnel with technical aspects associated with DeNovos, relocations and renovations.
  • Ensure that the dialysis machines, water system and mixing equipment is installed, operational and validated per manufacturers documentation and FMCNA Policies and Procedures.
  • Assists Operations personnel in the review and recommendation of capital equipment purchases.
  • Develop and maintain positive working relationships with FMS affiliated physicians, ensuring communication and dissemination of pertinent information as appropriate.
  • Work with Operations personnel to address adverse events and product complaints.
  • Other duties as assigned.

Education:

• High school diploma or G.E.D. required.
• AA Degree in electronics /biomedical technology, or equivalent preferred.
• Successful completion of the FMCNA Biomedical Technician Technical Certification Program within the first 24 months of employment required.
• Nephrology / Biomedical Industry Technical Certification within 24 months of employment preferred. (choose one)
  • Board of Nephrology Examiners Nursing and Technology (BONENT), Certified Hemodialysis Technician (CHT)
  • National Nephrology Certification Organization (NNCO), Certified Biomedical Nephrology Technician (CBNT)
• Biomedical Industry Technical Certification preferred.
  • Water Quality Association (WQA)Water Treatment Specialist (WTS)
  • Association for the Advancement of Medical Instrumentation (AAMI), Certified Biomedical Equipment Technician (CBET)
• All required certifications must be maintained and current.

Experience and Required Skills:

• Minimum of four years supervisory experience.
• Minimum of four years experience working in an industrial/medical technical setting, or three years experience and an AA Degree in electronics/ biomedical technology, or two years experience and a BS Degree in a technology or business field.
• Attend all technical training programs required by state/federal regulations and FMCNA policy.
• Valid Driver's License issued in the employee's state of residence.
• Ability to use common hand tools and small power equipment.
• Ability to train subordinate personnel.
• Must possess good verbal and written communication skills.
• Basic computer skills