Call Center Representative

Job Summary

We are seeking a dedicated and customer-focused Customer Service Professional to handle incoming and outgoing calls. The ideal candidate will deliver excellent service by assisting customers, resolving issues, and ensuring a positive experience with every interaction.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner
• Make outbound calls as required
• Resolve customer complaints effectively and efficiently
• Provide basic technical support and guidance to customers
• Schedule appointments and maintain accurate records
• Document customer interactions and update systems accordingly
• Perform additional tasks and assignments as needed

Required Skills & Experience

• Minimum 2 years of experience in a call center or customer service role
• Bilingual (as required by facility)
• Strong verbal and written communication skills
• Excellent active listening skills with attention to customer needs
• Strong problem-solving abilities to identify issues and deliver solutions
• Comfortable handling high call volumes
• Proficient in basic computer applications and systems

Core Skills

• Call Center Operations
• Answering Phones
• Scheduling Appointments
• Customer Inquiries Handling
• Bilingual Communication

Benefits:

Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.