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UX/UI Tools Developer Analyst

Job Description

Location: Dearborn, MI (Hybrid, 4 days on-site)

Employment Type: Full-Time Contract

Pay: $38-42 per hour

Description: The UX/UI Tools Developer Analyst is part of the Customer Retention & Uptime Team. Our Mission is to drive innovation in service experiences by deeply understanding customer and dealer needs, optimizing processes, and designing seamless interactions that deliver expectations and foster long-term loyalty through collaborative excellence that provides value to customers and our dealers. The UX/UI Tools Developer Analyst will support our operational excellence by developing and implementing our digital tools strategy.

Responsibilities:

  • Build dynamic tool integration tied to Operating Model
  • Create tools/dashboards to support Senior Leadership / Functional Team's needs, using Smartsheet tool
  • Maintain an accurate record of the project/initiatives/experiences and analytics supporting data integrity, efficiencies and other metrics within the Center of Excellence team
  • Work closely with key teams to ensure dashboard / action plan / objective alignment strategy
  • Support dynamic tool bowler integrations
  • Understand and explain the strategic priorities for specific regions and/or functional teams
  • Communicate the various product/experience roadmaps & dashboards & KPIs
  • Resolve problems by finding the underlying issues and collaborating on solutions

Requirements:

  • Bachelor's degree
  • 2+ years of experience as Product/Delivery Manager
  • Hands‐on experience with application solutions, data collection methods, analytics dashboards, and APIs
  • Strong problem‐solving skills with the ability to analyze data and translate insights into actionable outcomes

Preferred:

  • Experience with Microsoft Excel and Microsoft Sharepoint
  • Familiarity with Artificial Intelligence & Expert Systems
  • Experience using Jira
  • Background in project planning

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