UX/UI Tools Developer Analyst

Location: Dearborn, MI (Hybrid, 4 days on-site)

Employment Type: Full-Time Contract

Pay: $38-42 per hour

Description: The UX/UI Tools Developer Analyst is part of the Customer Retention & Uptime Team. Our Mission is to drive innovation in service experiences by deeply understanding customer and dealer needs, optimizing processes, and designing seamless interactions that deliver expectations and foster long-term loyalty through collaborative excellence that provides value to customers and our dealers. The UX/UI Tools Developer Analyst will support our operational excellence by developing and implementing our digital tools strategy.

Responsibilities:

• Build dynamic tool integration tied to Operating Model
• Create tools/dashboards to support Senior Leadership / Functional Team's needs, using Smartsheet tool
• Maintain an accurate record of the project/initiatives/experiences and analytics supporting data integrity, efficiencies and other metrics within the Center of Excellence team
• Work closely with key teams to ensure dashboard / action plan / objective alignment strategy
• Support dynamic tool bowler integrations
• Understand and explain the strategic priorities for specific regions and/or functional teams
• Communicate the various product/experience roadmaps & dashboards & KPIs
• Resolve problems by finding the underlying issues and collaborating on solutions

Requirements:

• Bachelor's degree
• 2+ years of experience as Product/Delivery Manager
• Hands‐on experience with application solutions, data collection methods, analytics dashboards, and APIs
• Strong problem‐solving skills with the ability to analyze data and translate insights into actionable outcomes

Preferred:

• Experience with Microsoft Excel and Microsoft Sharepoint
• Familiarity with Artificial Intelligence & Expert Systems
• Experience using Jira
• Background in project planning