What Comes Under Technical Services Jobs in Usa

Title: Technical Service Representative

Location: Elyria, OH (5 days onsite)

Duration: Permanent

Pay: 55-65k with an additional profit-sharing bonus

Must have:

• Bachelor's Degree with a Major or Minor in an engineering or science-related field (Chemistry preferred)
• Customer-service oriented; Self-motivated, driven
• Comfortable working in an office setting (not lab-oriented)
• Fluent typing skills

Nice to have:

• Chemistry Degree

Day to day:

We are looking for a talented Technical Service Chemist to join our team at Ross Environmental Services. This person will be doing more theoretical chemistry including the profiling and classification of all waste that comes into the facility. This person will be looking at the components of the waste and correctly classifying the material with regard to DOT and RCRA requirements. This person will be partnering with customers’ and satisfying their needs and requirements as well as working internally. A successful candidate will be a self-motivated and customer-service oriented individual. The current team consists of 14 people total: 2 Admin, 2 Lab Pack Chemists, and 11 Profiling Chemists all reporting to the Team Lead.

$15.00 / hour

18+ starts at $15.00 / hour. Associate must be at least 18 years old to be considered for this position.

As one of our seasonal Tech Services associates, you can work and learn more to gain skills from our experienced Maintenance team!

Some of our amazing perks and benefits:

• FREE admission and parking to Kings Dominion and other Six Flags parks!
• FREE tickets for friends and family!
• Discounts on Food and Merchandise!
• Employee only RIDE nights and FREE FOOD events!
• Make Lifelong FRIENDS!

• Performs daily and weekly inspections on games.
• Repairs electronics in park, advises supervisor of repairs/parts needed.
• Assists Technical Services full-time team as needed.

• Must be at least 18 years old
• Valid driver's license required
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law. 
• Ability to work nights, weekends and holiday periods to meet business needs. 

The Associate Director, BU Technical Services (or Technical Services Leader (TSL)) provides strategic technical leadership to ensure safe, reliable, and efficient manufacturing operations aligned with business unit objectives. This role is accountable for technical strategy, capital planning, and continuous improvement initiatives while integrating digital technologies to improve performance, cost, gross margin and service. The TSL partners cross-functionally to solve complex technical challenges, develop technical talent, and drive sustainable business results.

In this role, you will:

• Lead BU technical strategy, product and process innovation (including product quality and services for internal and external manufacturers), capital planning, and execution of capital projects and technical programs aligned in alignment with BU and Supply Chain strategies.
• Provide people leadership for multi‑site technical teams, including talent development, performance management, and succession planning.
• Partner cross‑functionally with Operations, R&D, Supply Chain, Quality, Procurement, HSE, Planning, and Commercial teams to address complex technical and business priorities and challenges. Develop business case justifications while defining strategic plans and tactical scenarios to enhance supply chain performance, capabilities, and BU/enterprise initiatives.
• Accountable to drive performance outcomes through operational excellence, capital one-right way process, reliability, process improvement, risk assessment/management, external partners, and integration of digital manufacturing tools (Clorox Manufacturing System, Asset Management / Predictive Maintenance), and participation or BU representation in Technical Community of Practice Teams.
• This role interacts regularly with plant leadership, operations, engineering, maintenance, quality, HSE, R&D, (center) supply chain, risk management and commercial partners. The TSL also collaborates with corporate technical experts, digital teams, and external vendors to deliver technical solutions.
• The role has high influence across the Business Unit and multiple manufacturing sites. Influence is exercised through setting technical direction, prioritizing capital investments with BU strategy, shaping continuous improvement initiatives, and developing technical capability across the organization.
• Lead a team of 4-5 direct reports

#LI-Hybrid

What we look for:

• 10+ years of progressive experience in manufacturing, engineering, or technical services roles, including leadership responsibility with manufacturing process experience managing increasing responsibility for large business and demonstrating a track record of success
• Experience leading multi‑site teams, managing engineering or technical teams, leveraging 3rd party engineering services, environmental permitting and other regulatory compliance, capital programs, and digital manufacturing initiatives desired.
• Manufacturing systems knowledge, capital project leadership, reliability engineering, continuous improvement, people leadership, and strong stakeholder management skills.
• Ability to develop and execute strategic plans and tactical initiatives that enhance supply chain performance, capabilities, and BU/Enterprise objective
• Demonstrated ability to lead and develop supply chain professionals, including establishing and executing effective performance management and development plans
• Deep expertise in manufacturing and engineering processes, methodologies, and industry-standard frameworks
• Strong working knowledge of maintenance strategies, spare parts management, and mechanical systems
• Proven ability to collaborate with and influence stakeholders across all levels, from frontline teams to senior executives
• Advanced analytical skills with the ability to synthesize complex data into actionable insights
• Clear and effective communicator, able to translate complex concepts into concise written and verbal messages for diverse audiences
• Demonstrated strength in structured problem solving and root cause analysis
• Strong financial acumen, with the ability to assess and articulate the financial impact of supply chain decisions and risk tradeoffs • High degree of flexibility with the ability to prioritize and manage both planned and unplanned work
• Strong execution mindset with a track record of delivering complex initiatives on time, within budget, and aligned to business requirements
• Comprehensive understanding of end-to-end business operations and supply chain interdependencies
• Intellectual curiosity demonstrated through continuous learning and awareness of external trends and best practices
• Leads with excellence by consistently modeling Clorox leadership behaviors and values
• Ability to work effectively in manufacturing environments, travel up to 25%, and perform standard office and plant based activities
• Digital manufacturing systems (MES, historian), Six Sigma/Lean certification, and change leadership experience desired.
• Bachelor’s degree in Engineering or related technical field required; Master’s degree / MBA preferred. Equivalent experience may be considered.

Workplace type:

Hybrid - 3 days in office, 2 days working from home.

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.

[U.S.]Additional Information:

At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.

We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.

–Zone A: $153,700 - $309,000

–Zone B: $140,900 - $283,300

–Zone C: $128,100 - $257,500

All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.

This job is also eligible for participation in Clorox’s incentive plans, subject to the terms of the applicable plan documents and policies.

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.

About Us

Overview

The Technical Service Coordinator plays a critical role in onboarding new managed services customers and ensuring they have a clear, accurate, and complete technical foundation as they transition into our MSP environment. This role sits at the intersection of service delivery, technical operations, and customer success—responsible for gathering and documenting environment details, coordinating onboarding tasks across teams, and maintaining high-quality technical documentation.

The ideal candidate has strong technical aptitude, excellent organizational skills, and a passion for delivering an exceptional customer experience.

Key Responsibilities

Customer Onboarding

• Serve as the primary coordinator for onboarding new MSP customers.
• Collect and validate environment information (infrastructure, networks, identity systems, applications, security tools)
• Facilitate kickoff calls, technical discovery sessions, and onboarding checkpoints.
• Work cross-functionally with Service Desk, Systems Administration, Networking, and Security teams to ensure smooth onboarding execution.
• Track onboarding tasks, milestones, risks, and completion status.

Technical Documentation

• Create and maintain high-quality documentation including:
• Network diagrams
• Asset inventories
• Access and identity configurations
• Backup, monitoring, and security configurations
• Server, endpoint, and application details
• Build and update SOPs, runbooks, and customer-specific knowledge articles (consistent with knowledge practices in Managed - Services). [Managed - Services | PowerPoint]
• Ensure all customer documentation is properly stored, versioned, and accessible within the MSP knowledge repository.

Operational Coordination

• Act as a liaison between onboarding teams, technical operations, and account management.
• Document customer escalation paths, communication expectations, and support processes.
• Assist in preparing environment overviews and technical summaries for internal handoff to Operations, Systems Administration, and Service Desk teams.
• Support Technical Account Managers with accurate customer documentation as referenced in templates like SOW Template. [SOW Template | Word]

Technical Support Assistance

• Perform basic to mid‑level environment validation tasks (e.g., checking system health, verifying connectivity, confirming AD/O365 configurations
• Identify gaps in customer environments requiring additional engineering review or remediation.
• Provide Tier 1.5 coordination for technical issues discovered during onboarding.

Qualifications

Required

• 1–3 years experience in an MSP, helpdesk, technical coordination, or IT operations role.
• Understanding of:
• Microsoft 365 / Azure AD
• Windows Server fundamentals
• Networking basics (VLANs, firewalls, switching, DNS)
• Backup & monitoring concepts
• Strong documentation skills with high attention to detail.
• Excellent communication and customer service abilities.
• Highly organized with the ability to manage multiple onboarding projects simultaneously.

Preferred

• Experience with:
• Ticketing/ITSM platforms
• Network and system diagnostic tools
• Identity and access management
• SaaS administration (M365, Okta, collaboration tools)
• Exposure to PowerShell or automation tools.
• ITIL foundation or related process certification.

Skills & Competencies

• Strong analytical and problem‑solving skills.
• Ability to translate technical concepts into clear documentation.
• Calm, professional demeanor during customer interactions.
• Process‑oriented, consistent, and self‑driven.
• Able to collaborate effectively with both technical and non‑technical stakeholders.

Gastite delivers innovative solutions through our core values of safety, quality, people, and customers. We commit ourselves to ensure inclusion, integrity, and excellence as we prosper in all aspects of our business.

Primary Responsibilities:

The Technical Service Engineer is based in the Portland office and serves as the primary liaison between internal teams and field personnel. This role ensures timely and effective technical support, training, and compliance across all customer-facing activities. The position requires strong organizational skills, technical expertise, and the ability to manage multiple priorities in a fast-paced environment.

Approximately 60–70% of work will be office-based, focusing on coordination and documentation, while 30–40% involves travel to customer sites for hands-on training, troubleshooting, and investigations.

Coordination & Dispatch:

• Act as the central hub for organizing and scheduling field support activities.
• Coordinate with Applications and Sales teams to ensure timely response to customer needs.
• Manage dispatch logistics and prioritize urgent requests in collaboration with leadership.

Technical Support & Communication:

• Serve as the first point of contact for field technicians, providing guidance and solutions.
• Document and summarize all technical communications for internal review and knowledge sharing.
• Analyze recurring issues and implement corrective actions to reduce repeat problems.

Data Management & Reporting:

• Maintain detailed call records and service logs for historical analysis and trend identification.
• Prepare reports highlighting common issues, resolutions, and recommendations for process improvement.

Compliance & Standards:

• Ensure all activities adhere to relevant codes, safety regulations, and compliance standards.
• Support internal audits and contribute to maintaining certification requirements.

Cross-Functional Collaboration:

• Work closely with Engineering, Quality, Procurement, Customer Service, and Operations teams to address product failures, design changes, and R&D initiatives.
• Provide feedback from the field to influence product development and quality improvements.

Training Development & Delivery:

• Design, update, and manage training modules for internal staff and external customers.
• Conduct in-person and virtual training sessions to ensure proper product installation and usage.

This role demands extensive product knowledge, practical mechanical skills, and familiarity with plumbing and HVAC/R industry practices. The Technical Service Engineer acts as a critical link between the company and its customers, ensuring technical excellence and customer satisfaction.

Skills Required:

• Mechanical Aptitude
• Microsoft Office and CAD software
• Strong communication skills
• HVAC/R and plumbing, contracting, and industry experience
• Frequent domestic travel required, infrequent international travel

Education & Experience preferred:

• AS Engineering or equivalent through relevant work experience
• 2-6 years of relevant experience with HVAC/R

This list of duties and responsibilities is not intended to be exhaustive. As business needs change, additional duties or responsibilities may be added or removed. Gastite employees are expected to be team players and have a willingness to assist in other tasks on an as-needed basis. 

As a Technical Service Technician, you'll repair and maintain the audio/video systems for Cedar Point. You'll also..

• Use critical thinking and creative problem solving to navigate challenging AV related problems in the field.
• Perform repairs on two-way radios.
• Set-up and strike for special events.
• Repair electronics down to the component level.
• Design and maintain automated A/V control systems.

Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy. As a member of our team, you’ll…

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
• Interact with different people of all ages and backgrounds.
• Gain skills, knowledge and experience that will benefit your future.

• High school graduate or GED.
• Must have valid driver's license.
• Must join Laborers Union.
• Must provide own hand tools.
• Able to work at heights, including from catwalks, aerial lifts, crane baskets, scaffolding, and structure climb.
• Ability to demonstrate experience in electronic and Audio/Visual equipment.
• Willing to work various shifts and days with the ability to work nights, weekends and holiday periods to meet business needs.

As a Technical Service Technician, you'll repair and maintain the audio/video systems for Cedar Point. You'll also..

• Use critical thinking and creative problem solving to navigate challenging AV related problems in the field.
• Perform repairs on two-way radios.
• Set-up and strike for special events.
• Repair electronics down to the component level.
• Design and maintain automated A/V control systems.

Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy. As a member of our team, you'll...

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
• Interact with different people of all ages and backgrounds.
• Gain skills, knowledge and experience that will benefit your future.

• High school graduate or GED.
• Must have valid driver's license.
• Must join Laborers Union.
• Must provide own hand tools.
• Able to work at heights, including from catwalks, aerial lifts, crane baskets, scaffolding, and structure climb.
• Ability to demonstrate experience in electronic and Audio/Visual equipment.
• Willing to work various shifts and days with the ability to work nights, weekends and holiday periods to meet business needs.

As a Technical Service Technician, you'll repair and maintain the audio/video systems for Cedar Point. You'll also..

• Use critical thinking and creative problem solving to navigate challenging AV related problems in the field.
• Perform repairs on two-way radios.
• Set-up and strike for special events.
• Repair electronics down to the component level.
• Design and maintain automated A/V control systems.

Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy. As a member of our team, you'll...

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
• Interact with different people of all ages and backgrounds.
• Gain skills, knowledge and experience that will benefit your future.

• High school graduate or GED.
• Must have valid driver's license.
• Must join Laborers Union.
• Must provide own hand tools.
• Able to work at heights, including from catwalks, aerial lifts, crane baskets, scaffolding, and structure climb.
• Ability to demonstrate experience in electronic and Audio/Visual equipment.
• Willing to work various shifts and days with the ability to work nights, weekends and holiday periods to meet business needs.

As a Technical Service Technician, you'll repair and maintain the audio/video systems for Cedar Point. You'll also..

• Use critical thinking and creative problem solving to navigate challenging AV related problems in the field.
• Perform repairs on two-way radios.
• Set-up and strike for special events.
• Repair electronics down to the component level.
• Design and maintain automated A/V control systems.

Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy. As a member of our team, you'll...

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
• Interact with different people of all ages and backgrounds.
• Gain skills, knowledge and experience that will benefit your future.

• High school graduate or GED.
• Must have valid driver's license.
• Must join Laborers Union.
• Must provide own hand tools.
• Able to work at heights, including from catwalks, aerial lifts, crane baskets, scaffolding, and structure climb.
• Ability to demonstrate experience in electronic and Audio/Visual equipment.
• Willing to work various shifts and days with the ability to work nights, weekends and holiday periods to meet business needs.

As a Technical Service Technician, you'll repair and maintain the audio/video systems for Cedar Point. You'll also..

• Use critical thinking and creative problem solving to navigate challenging AV related problems in the field.
• Perform repairs on two-way radios.
• Set-up and strike for special events.
• Repair electronics down to the component level.
• Design and maintain automated A/V control systems.

Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy. As a member of our team, you'll...

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
• Interact with different people of all ages and backgrounds.
• Gain skills, knowledge and experience that will benefit your future.

• High school graduate or GED.
• Must have valid driver's license.
• Must join Laborers Union.
• Must provide own hand tools.
• Able to work at heights, including from catwalks, aerial lifts, crane baskets, scaffolding, and structure climb.
• Ability to demonstrate experience in electronic and Audio/Visual equipment.
• Willing to work various shifts and days with the ability to work nights, weekends and holiday periods to meet business needs.