Wellspring Locations Jobs in Usa

Role Summary:

We are looking for a creative and highly organized Guest Experience Venue Manager to support and dual report to the Venue Manager and VP of Guest Experiences. As Guest Experience Manager, you will shape and deliver the end-to-end hospitality experience at one of the (16) host cities of the FIFA World Cup 26™.

Your scope will include oversight and management of such areas as hospitality gifting, guest experience staff and external vendor management, hospitality entertainment, omnichannel communication, content recommendations, service mapping, and post-tournament reporting. You will also oversee access control strategy, ensuring accurate guest tiering, zone control, and appropriate staff allocation across all hospitality areas. You will be managing third party suppliers and vendors ensuring high level service delivery as per assigned scope at the assigned venue. You will manage the cross-functional working groups to ensure seamless alignment and premium service delivery at every phase of the guest journey.

Key Responsibilities:

• Support On Location Venue Manager and VP Guest Experience with delivery of the overall Hospitality Program at the assigned venue
• Manage selected Guest Experience vendors and all hired Guest Experience staff
• Align guest experience and guest journey with FIFA brand standards and On Location’s hospitality tiers across global and local audiences
• Oversee the execution of hospitality services at the assigned stadium, including indoor lounges and FIFA pavilion
• Deliver access control system at assigned venue
• Ensure all functions are synchronized around key journey milestones and guest experience standards
• Ensure successful implementation of the gifting program
• Support with delivery and distribution of the staff uniforms program
• Ensure that all hospitality spaces are ready for match operations
• Secure successful implementation of the entertainment program across the stadium
• Develop post-match communication plans, feedback collection, and tactics to convert guests into repeat customers
• Manage assigned Guest Experience stadium staff

Experience/Qualifications Needed:

• Minimum 5 years of experience in VIP hospitality across major sporting events
• Proven project management skills
• Proven ability to conceptualize and deliver large scale projects with multiple workstreams
• Experience working in the cross functional environment
• Experience working in multi-venue or international events
• Strong collaboration and communication abilities
• Fluent in English; Spanish and/or French are a strong asset

We’d Love If You Also Have These:

• Experience with major sporting or international cultural events
• Background in VIP hospitality, production, or brand activations

Working Conditions:

• Fixed Term Position
• Non regular working hours
• Willingness to work on weekends and national holidays

*This role will be paid as a weekly rate, based on 40 hours per week.*

Securing the largest sporting event in history requires a blend of high-tech logistics and front-line leadership. For the FIFA World Cup 2026®, the On-Location Manager is a pivotal role, serving as the bridge between the guest experience team and physical security teams in On Location managed hospitality spaces.

Job Title: On Location Security Manager

Reports To: Director of Security & the Venue Manager

Role Overview

The Security Manager ensures that every person entering hospitality spaces overseen by On Location, from VIPs to fans and contractors, is authorized to be there. You will oversee and manage a diverse workforce of security access staff and maintain the integrity of the venues to ensure a safe, secure, and seamless flow of people.

Key Responsibilities

1. Operational Leadership & Training

• Team Oversight: Lead and brief a team of On Location Access Staff on matchday protocols.
• Ensure the proper placement of On Location Access staff at the identified locations and that positions are staffed according to On Location and FIFA requirements

2. Access Control

• Venue Management: Enforce strict access rules for restricted areas, including but not limited to On Location’s: Pitch-side Lounges, VIP Lounges, Pavilions, Villages, and vehicle and vendor access when applicable.
• Problem Solving: Act as the primary escalation point for accreditation discrepancies and failed ticket scans.

3. Safety & Security Integration

• Crowd Flow: Monitor ingress and egress points to prevent overcrowding and ensure that emergency exits remain clear and accessible.
• Inter-Agency Liaison: Coordinate, Venue IT, and FIFA Accreditation teams to align security screening with technical data flows.
• Reporting: Provide real-time data to the Venue Operations Center (VOC) regarding attendance numbers and security incidents in coordination with FIFA Security.
• Emergency Management: Ensure all emergency action procedures for all identified risks are documented, briefed, and trained by all staff at each venue.

Required Qualifications

Experience: Minimum 5+ years in security management, with a specific focus on stadium operations or large-scale international events.

Soft Skills: Calm under extreme pressure; ability to make decisions in high-stress, live environments, all while ensuring the highest level of guest experience.

Education: Bachelor’s degree in Criminal Justice, Sports Management, or a related field (or equivalent employment and field experience).

Languages: Fluency in English is mandatory. Fluency in Spanish is required for the Mexico-based venues.

Physical & Scheduling Requirements

• Must be able to work long, irregular hours, including nights, weekends, and holidays.
• Ability to remain on your feet for 10+ hours and navigate large stadium footprints quickly.
• Must pass a comprehensive FIFA-vetted background check and obtain necessary local licensing (e.g., state-specific security guard registration).

*Note to Candidates: This is a fixed-term contract role. Preference is given to residents of the host city who have a deep understanding of local stadium infrastructure.

If you're a foodie who loves to mix it up in the kitchen then look no further!

• You will use your creativity and passion for delicious food to deliver an enhanced dining experience for our residents in our dementia- supportive neighborhood, Wellspring Village.
• Staying healthy is important so you'll utilize an array of healthy, high-end ingredients to optimize nutrition.
• You're happy to accommodate specific dietary needs and special requests.

The salary range mentioned above reflects the potential pay for this role and does not include bonuses or additional incentives (if applicable), nor does it include the value of our benefit program. Offers will consider factors like experience, qualifications, location, community size (if relevant), certifications/training, etc. Brightview regularly reviews and adjusts compensation ranges.

• You're a foodie at heart who enjoys sharing your mouthwatering culinary masterpieces with residents!
• You have a passion for helping others!
• Because you have excellent communication skills and are organized, you can work in a fast-paced environment.
• We know that everyone that enjoys Dining at our community will be safe because of your knowledge of proper food handling, storage, and safety protocols and regulations.
• You already have at least two years of experience in a high-volume dining services venue. Experience is senior living and working with residents with memory care needs is preferred.
• You have your ServSafe Certification.

Discover the Brightview Senior Living Difference!

1. Dedicated to Excellence: We lead the industry with a passion for delivering top-notch services and groundbreaking care.

2. Embracing Community: Join a supportive and inclusive environment that prioritizes your professional growth, development and advancement.

3. Impactful Work: Make a meaningful difference in the lives of our seniors, contributing to their joy and well-being every day.

4. Comprehensive Benefits: Enjoy competitive salaries, health, vision and dental insurance options, retirement plans, tuition reimbursement, employee assistance programs and many more benefits that prioritize your well-being.

5. A Place to Flourish: Embrace diversity, foster innovation, and access the tools and resources for personal and professional growth. Join our vibrant team at Brightview Senior Living and be valued as an integral part of our community.

Equal Opportunity Employer

At Brightview, we believe that diversity of thought, experience, perspective, and backgrounds makes us stronger. We welcome and celebrate all that makes us unique and we choose not to discriminate on the basis of race, color, creed, religion, sex, pregnancy, age, marital status, national origin, citizenship status, military status, physical or mental disability, sexual orientation, genetic information or any other characteristic protected by law or not related to the specific requirements of a particular role. We are, by choice and without question, an equal opportunity employer.

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