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Broadata Communications, Inc. (BCI) - Torrance, CA
On-site
Company Overview
Broadata Communications, Inc. (BCI) is a privately held California-based corporation and a leader in developing innovative, market-driven products for the transmission of digital multimedia (video, audio, and data) over fiber. Our clients include world leaders in industries spanning entertainment, broadcast, medical, professional audio/video, house of worship, education, government, military, and transportation sectors.
Job Summary
We are seeking a detail-oriented and experienced Quality Control Inspector focused on Video & Audio systems. This hands-on role is critical in ensuring the quality and reliability of our Pro AV products, directly contributing to our reputation for excellence. The QC Technician will work closely with the Engineering and Production Departments to verify product integrity and ensure adherence to specifications before release and shipment. A key responsibility of this role is the inspection of incoming raw materials using industry-standard tools. We offer a dynamic and stimulating work environment with opportunities for professional growth and development within BCI.
This is a hands-on position. This is NOT a remote or hybrid position.
Key Responsibilities
- Read and interpret basic engineering drawings for mechanical components and cable assemblies to verify compliance with specifications.
- Perform receiving inspection and/or product-level inspection to determine material conformance.
- Use basic measuring tools (calipers, micrometers, gauges, microscopes, etc.) to verify dimensional and visual requirements.
- Perform inspection of electronic assemblies and cable assemblies for workmanship and labeling accuracy.
- Identify and document nonconforming material.
- Process nonconformance records in QT9, including data entry and supporting documentation.
- Maintain accurate inspection records and ensure proper material status identification.
- Communicate inspection findings to QC Manager and internal departments as required.
- Assist with sorting, rework verification, and containment activities when needed.
- Support organization and maintenance of inspection areas and documentation.
- Other duties as assigned.
Education & Experience
- High School Diploma or GED required.
- Minimum 2 years of quality inspection experience in a manufacturing or production environment preferred.
- Basic understanding of electronic or electro-mechanical assemblies is a plus.
- Experience working within a documented quality system (ISO 9001 preferred).
- Familiarity with inspection tools and measuring equipment.
- Experience entering data into ERP or quality management systems is a plus.
Skills & Abilities
- Strong attention to detail and disciplined inspection habits.
- Ability to follow written procedures and work instructions accurately.
- Comfortable inspecting small components and assemblies under magnification.
- Ability to stand, sit, and move between inspection stations for extended periods.
- Basic computer skills and proficiency in Microsoft Office.
- Clear verbal communication skills.
- Ability to write concise and legible inspection notes.
- Reliable attendance and punctuality.
- Willingness to ask questions when requirements are unclear.
- Ability to work independently once trained.
Benefits
- Medical, vision and dental insurance
- 401(k) with company match (100% of the first 4% in eligible compensation)
- Flexible Spending Account
- 2 weeks paid vacation
- 1 Week sick pay
- 10 company holidays
- Group life insurance
Salary Range
- Hourly: $26 - $34
Switchcraft is a U.S. manufacturer of connectors, jacks, plugs, molded cable assemblies, patchbays, and switches. Our products are used in a wide variety of industries including medical, GPS, process control, transportation, homeland security, broadcast and pro audio. We currently have an opening for assemblers at our Villa Park facility. An Assembler C performs repetitive assembly operations under detailed instructions.
$17.50/Hour
Second Shift 4- 10 hour days
3:30pm - 2:00am Monday-Thursday
Responsibilities & Duties:
- Assembles small electronic components and cable assemblies using small hand tools and presses.
- Must be able to keep up with the pace set by the line.
- Work is normally done while seated and tasks are repetitive.
- Uses crimper to crimp cables to put into the connectors.
- Tests the final products to ensure wiring is correct.
Requirements
- Must have a high school diploma or equivalent
- Must be able to read
- Must be able follow instructions given by team leader or supervisor
- Ability to work independently and within a team environment
Essential Requirements:
- Vision acuity required
- Strong Gripping capabilities
- Gripping with both hands required, however fixtures are occasionally used to hold parts in place
- Must be able to remain in a stationary, generally seated, position for over 50% of the time
- Must be able to lift 5-6 pounds
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not able to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EOE M/F/Disabled/Vet This company is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.
Switchcraft is a U.S. manufacturer of connectors, jacks, plugs, molded cable assemblies, patchbays, and switches. Our products are used in a wide variety of industries including medical, GPS, process control, transportation, homeland security, broadcast and pro audio. We currently have an opening for assemblers at our Villa Park facility. An Assembler C performs repetitive assembly operations under detailed instructions.
$17.50/Hour
Second Shift 4- 10 hour days
3:30pm - 2:00am Monday-Thursday
Responsibilities & Duties:
- Assembles small electronic components and cable assemblies using small hand tools and presses.
- Must be able to keep up with the pace set by the line.
- Work is normally done while seated and tasks are repetitive.
- Uses crimper to crimp cables to put into the connectors.
- Tests the final products to ensure wiring is correct.
Requirements
- Must have a high school diploma or equivalent
- Must be able to read
- Must be able follow instructions given by team leader or supervisor
- Ability to work independently and within a team environment
Essential Requirements:
- Vision acuity required
- Strong Gripping capabilities
- Gripping with both hands required, however fixtures are occasionally used to hold parts in place
- Must be able to remain in a stationary, generally seated, position for over 50% of the time
- Must be able to lift 5-6 pounds
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not able to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EOE M/F/Disabled/Vet This company is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.
Refactor Games is a AAA sports video game studio. We are developing the next generation of professional football (soccer) video games using Unreal Engine 5.
About the Job:
We are seeking a highly skilled and talented Senior Animator to create stunning and realistic animations for our upcoming sports game. The ideal candidate is someone who is passionate and self-motivated, able to assess and articulate in-game animation systems, and possessing a great understanding of animation approaches and aesthetics.
You’ll Work On:
- Execute high level animations
- Execute in-game animations, including UE5 implementation
- Review animation elements and provide feedback when required
- Ensure animations align with project standards and align with the overall visual style of the game
- Collaborate with other disciplines on project features and development arcs
- Contribute to a positive and collaborative team environment
Requirements:
- 5+ years of professional experience
- Proven experience shipping high-performance console and/or PC titles
- Strong technical knowledge
- Experience with Maya, Motion Builder, UE5
- Experience with motion capture
- Strong understanding of animation principals and approaches
- Experience collaborating with technical teams and developing/refining animation systems in UE5
- Strong portfolio demonstrating significant experience creating high quality, appealing game animation
- Experience with both in-game animation and cinematic presentation animation
- Strong communication skills and the ability to collaborate with various departments and disciplines
- Ability to work under pressure and meet tight deadlines
Pluses:
- Experience on sports titles
- Appreciation of sports and sports games
- Experience mentoring animators
- Experience with Shotgrid, Jira, similar production tracking software
- Experience with real-time broadcast presentation
ONSITE ON LOCATION ONLY - IN OFFICE 9 - 6
Valor Real Estate Development is a boutique luxury developer creating community-transforming real estate icons in emerging cities. Our portfolio is anchored by prestigious brand partnerships — currently Aston Martin and Roche Bobois — with further partnerships anticipated as the company scales.
We are looking for a Junior Marketing & Creative Associate who brings genuine production skills to the table: someone who can pick up a camera, step behind a gimbal, sit at an edit bay, and produce material that looks and feels like the luxury brand we are. The ideal candidate is a marketing generalist with a creative production core — what the industry sometimes calls a "preditor" (producer, videographer, photographer, editor) — who is equally at home building a brand deck in InDesign, color-grading a walkthrough film, or scheduling a week of social content.
IF YOU ARE APPLYING PLEASE INCLUDE A REEL OF PAST PROJECTS FOR REVIEW
The incoming associate will serve as an extension of the Deputy Marketing & Promotion Manager, covering the full range of day-to-day marketing execution — with a particular emphasis on creative production. Core responsibility areas include:
A. Video Production & Editing Priority Area
- Assist on all marketing film shoots: camera operation, gimbal work, b-roll capture, audio monitoring
- Take ownership of short-to-medium format edits: property walkthroughs, event recaps, social reels, teaser cuts
- Collaborate with the Deputy CEO on long-form marketing films: assembly edits, revisions, color, audio finishing
- Operate and manage filming equipment: mirrorless cameras, gimbals, audio rigs, lighting setups
- Manage media: organize footage libraries, back up assets, maintain project file hygiene
- Deliver exports optimized for social platforms, web embeds, broadcast, and sales presentations
- Eventually, develop capability to independently produce and direct short-form marketing content
B. Photography Priority Area
- Capture high-quality stills at events, sales gallery openings, construction milestones, and brand activations
- Execute property and architectural photography: interiors, exteriors, amenity spaces, lifestyle moments
- Cull, retouch, and deliver final selects that meet luxury brand standards
- Build and maintain a well-organized photo archive by project, event, and date
- Collaborate with the Deputy Manager on drone shoot days (ground crew and second camera)
- Note: Licensed drone operation (Mavic Pro 4) remains the exclusive legal domain of the Deputy Manager. A candidate with their own Transport Canada or FAA drone certification is a significant tiebreaker.
C. Social Media Management & Content Creation Priority Area
- Assist with, and eventually own, day-to-day posting and scheduling across platforms (Instagram, LinkedIn, Facebook, TikTok)
- Draft captions, copy, and hashtag strategies in the established Valor brand voice
- Produce social-first content: reels, carousels, stories, short-form video
- Repurpose long-form film and photography assets into platform-optimized social content
- Track engagement metrics and recommend content improvements based on data
D. Graphic Design & Brand Production
- Design and produce print collateral across the full range: brochures, books, flyers, folders, sales packages, invitations, signage
- Create social media graphics, story templates, and animated assets aligned to brand standards
- Produce email blast artwork and HTML/template updates
- Prepare all files for print production: pre-press, bleeds, color profiles, vendor submission
- Enforce brand consistency rigorously across Valor corporate identity and all partner brand guidelines (Aston Martin, Roche Bobois, and future partners)
- Assist with presentation decks, event materials, and sales support design
E. Copywriting & Content Production
- Write and edit copy for email campaigns, website pages, marketing materials, and social posts
- Contribute to scripts and shot lists for video productions
- Work within the AI-assisted copywriting framework already established for Valor's brand voices
- Assist with long-form content to build Valor's brand authority and reputation as a luxury developer
F. Website Updates & Digital Maintenance
- Make content updates to Valor's website(s): text, images, listings, project pages
- Assist with landing pages for campaigns, events, and project launches
- Upload, optimize, and organize media assets for web performance
G. Email Marketing
- Design and schedule email campaigns: newsletters, sales announcements, event invites, drip sequences
- Manage list hygiene, segmentation, and basic reporting inside the existing ESP
- Build or update HTML email templates as required
H. Event, Campaign & Production Logistics
- Help organize and execute sales events, project launches, and publicity activations — including on-site creative capture
- Coordinate with vendors: printers, signage, promotional goods, A/V, event production
- Manage Purchase Orders, vendor accounts, and marketing spend tracking
- Support direct mail campaigns: design, list management, print production, mailing logistics
I. Agency & Vendor Liaison Support
- Assist the Deputy Manager in day-to-day communication with external marketing agencies and creative vendors
- Track deliverables, timelines, and revision cycles across agency relationships
- Compile creative briefs and feedback documents for external teams
Computer Skills Required
- Premiere Pro — Primary video editing; the workhorse for all marketing film production
- After Effects — Motion graphics, lower thirds, title sequences, animated social content
- Photoshop — Photo retouching, compositing, digital asset creation
- Illustrator — Vector graphics, logo work, icon systems, scalable brand assets
- InDesign — Print collateral, brochures, books, sales packages, event materials
Additional required skills
Color grading
Audio for video
Adobe After Effects
Brand standards enforcement
Social media management
Copywriting & brand voice
GenAI tools (image, copy, video)
What We’re Looking For
• At least 3 years of experience as a Marketing Manager or in a similar role.
• Strong passion for media creation, especially in luxury real estate or lifestyle brands
• Exceptional visual taste and attention to detail
• Creative thinker who brings fresh ideas and innovative approaches
• Experience using AI tools for content creation or workflow optimization
• Proficiency in photography, videography, and post-production
• Solid understanding of social media best practices and platform trends
If you’re excited about luxury branding, social storytelling, and creating content that sells lifestyle—not just real estate, we’d love to hear from you.
Compensation & Benefits
Salary ranges for this position vary by experience and role, typically starting from $60,000 and scaling based on qualifications up to $70,000. We proudly offer a comprehensive benefits package that includes medical, dental, and vision insurance, as well as paid time off. Please note: we are not working with external recruitment or headhunting firms for this position. By submitting your resume, you acknowledge that your application is voluntary and does not constitute a binding agreement or obligation on behalf of either party.
Valor Real Estate Development provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
About Baller League
Baller League is redefining soccer entertainment. Fast-paced, creator-led, broadcast-first - we sit at the intersection of sport, culture, and technology, and we're building the most culturally dominant small-sided soccer league on the planet.
Through immersive live events, world-class media content, and strategic brand collaborations, we deliver premium engagement to a new generation of fans who live on social, follow culture, and expect more than a scoreline.
Launched in 2024, Baller League now operates professional 6-a-side leagues on two continents and is building the first global professional platform and player pathway for the world's most played sport.
We don't follow trends. We set them.
The Role
This is not a support role. This is an ownership role.
As Mid-weight Creative in US, you are the creative engine on the ground in Miami - the person who makes Baller League impossible to ignore in the American market. You'll own the day-to-day creative output: social content, manager promos, matchday moments, and cultural activations that turn games into stories and players into icons.
You'll work directly with the Global Creative Director, executing within a global creative system while bringing a sharp, culturally-tuned US perspective to everything you make. HQ sets the narrative and brand standards. You bring them to life - fast, on-brand, and with genuine cultural authority.
This role is built for a mid-weight creative who's ready to step up. You'll be trusted to run independently, but supported when the stakes are highest. If you've been waiting for a role where your instincts actually matter, this is it.
Responsibilities
- A strong portfolio showcasing conceptual thinking and crafted execution - ideas that work, not just visuals that look good
- Own the day-to-day social content calendar - platform-native formats, localised tone, cultural hooks that actually land
- Concept and produce manager and player promo content, from brief through to delivery
- Identify and activate around local cultural moments, trends, and talent - reactive, fast, and on-brand
- Lead on-the-ground production for shoots and matchday content capture
- Brief and manage local vendors, production partners, and creatives
- Drive pre-season hype content and support campaign execution around tentpole moments
- Feed narrative ideas and cultural intelligence back to HQ to strengthen the seasonal story
- Present ideas clearly - comfortable in internal creative sessions and stakeholder conversations
- Knows and loves soccer beyond knowing who Messi is. Understands what mobilises fans across soccer, entertainment, and culture tribes
Qualifications
- 3-5 years of creative experience in content, brand, agency, or social-first environments
- Proactive self-starter - you identify what needs to be made and you make it, without waiting to be briefed
- Multi-disciplinary thinker across social, campaign, and live. Social-first, but not social-only
- Deeply culturally aware: connected to what's happening in music, sport, and entertainment, and able to activate around it with speed and instinct
- Can concept, write, storyboard, and manage productions independently end-to-end
- Collaborative and confident - comfortable presenting to senior stakeholders and working within a global team structure
- Background in sport, entertainment, or youth culture brands is a strong advantage
- Based in Miami (non-negotiable)
Why Baller League
- Competitive base salary + performance bonus
- Genuine ownership of the US creative function - not a support role
- Clear progression pathway toward Senior Creative Lead as the operation scales
- Work on a category-defining sports entertainment property at the ground floor of US growth
- Collaborate directly with a world-class global creative team
- Be part of a high-growth, culturally relevant platform that moves faster than the industry
Role- Internal Events Producer
Location: Santa Clara, CA
Type : Contract
Role Summary: Internal Events Producer is responsible for producing high-quality virtual, hybrid, and onsite events. This involves comprehensive event planning, hands-on technical execution during live AV and webcast operations, and managing the delivery of post-production assets. The position demands strong technical skills, effective communication across email, chat, phone, and in-person interactions, and proficiency in operating platforms such as Microsoft Teams (Meetings, Webinars, Live Events), Webex Events, Zoom Webinar, vMix, as well as other production and administration tools.
Key Responsibilities
- Pre-Production: Manage ServiceNow event tickets, oversee request intake, and track workflow for all event-related tasks.
- Advise stakeholders on the optimal platform selection (Microsoft Teams meetings, Live Events, Townhall, etc.) based on specific event requirements and objectives.
- Coordinate schedules with organizers, ensure content readiness, and facilitate run-throughs or dry runs to prepare for live events.
- Create and manage event links and invitations and prepare technical documentation to support presenters and participants.
- Live Production: Execute onsite or remote setup of rooms and event spaces, ensuring all technology and equipment are properly configured.
- Conduct thorough audio/video checks, technical validation, and environment testing to guarantee optimal production quality.
- Operate encoders, cameras, PTZ systems, switchers, and manage AV signal routing for seamless event production.
- Produce live events using Microsoft Teams, Webex, Zoom, or vMix, handling all aspects of technical execution.
- Moderate Q&A sessions, manage live interactions, and resolve technical issues quickly to maintain event flow.
- Perform video editing using Adobe Premiere Pro and Media Encoder to enhance event recordings as needed.
- Encode and publish event recordings to Microsoft Stream or other approved platforms for participant access.
- Provide stakeholders with detailed and comprehensive reports on attendance, analytics, and engagement following each event.
Post-Production:
Required Skills & Experience
- 3–5+ years of professional experience in enterprise or broadcast-level webcast and event production.
- Strong customer service orientation and excellent communication abilities.
- Demonstrates consistent reliability and punctuality, ensuring timely setup and execution of all event tasks.
- Adaptable to changing schedules and flexible working shifts, including early mornings, evenings, and weekends as required.
- Consistently maintains a professional, hygienic, and business-casual appearance.
- Advanced proficiency in Microsoft Teams production workflows, including meetings, webinars, and live events.
- Thorough working knowledge of Microsoft 365 tools (such as Outlook, PowerPoint, Excel, and Teams).
- Comprehensive AV expertise, including the setup and operation of microphones, mixers, cameras, PTZ control systems, encoders, signal flow management, Crestron touch panels, and networked AV devices.
- Demonstrated skill with Adobe Premiere Pro and Media Encoder for video editing and post-production.
- Ability to quickly diagnose and resolve routing and encoder issues under pressure during live events.
Nice to Have
- Experience with NDI and advanced vMix workflows, as well as strong file management skills.
- Proven track record in supporting executive-level meetings and high-visibility All Hands events with 10,000+ attendees.
- Familiarity with the Webex suite, Zoom suite, and expertise in using vMix for event production.
- Advanced knowledge of industry level AV systems and tools.
FEI Care Coordinator
Help Others, Make a Difference, Save a Life.
Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?
You have a lot of choices in where you work…make the decision to work where you are valued!
Join the McNabb Center Team as the FEI Care Coordinator today!
The FEI Care Coordinator
Duties:
- Responsibilities include serving a minimum of 15 families at time for a period of 90 days post-crisis intervention.
- Duties also include meeting with families, coordinating supports for monthly Family Team Meetings (FTM), and organizing monthly family engagement activities.
JOB PURPOSE/SUMMARY
Summary of role of team:
- "Family Empowerment Initiative" or "FEI" provides support to low-income families, children ages birth (0) to eighteen (18), and their caregivers.
- This includes, but is not limited to, intensive services, crisis services, self-sufficiency through trauma informed services, case coordination, peer support, parent/caregiver education, and family engagement strategies.
Summary of position:
- The Care Coordinator provides trauma-informed, family-centered services to children and youth experiencing a mental health crisis, including those referred from mobile crisis units, crisis stabilization units, walk-in centers, emergency departments, psychiatric hospitals, and other acute care settings.
- The Care Coordinator provides linkage to community resources, clinical services, and natural supports related to the child/youth.
- Engagement in both person, and collateral contacts required. Staff will be an active participant in FTM to create the Individualized Services Plan (ISP).
TYPICAL WORKING CONDITION/ENVIRNMENT
- This position spends the majority of their time working at Knox Children & Youth (C&Y) Center, and seeing individuals in their homes and community.
- With program development, attendance to community and Center running meetings is required.
- In person attendance is preferred.
JOB DUTIES/RESPONSIBILITIES
This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.
1. Direct Care
Initial Contact:
- Make initial contact with the referred family within twenty-four (24) hours of receiving the referral.
Initial Visit:
- Provide initial intake in partnership with the Peer Support Specialist visit within 72 hours of referral.
First Month of Services:
- Conduct a minimum of one face-to-face, in-home visit or one telephonic or video contact with the family each week during the first month of services.
Second and Third Months of Services:
- Conduct a minimum of one face-to-face, in-home visit or one (1) telephonic or video contact with the family each week during months two and three.
- Ensure that at least one of these weekly contacts is a face-to-face, in-person visit every other week during months two and three. One face-to-face, in person meeting can be the monthly FTM.
- Complete an Eligibility Assessment and Assessment Plan for each eligible Low-income family within ten business days of initial contact.
2. Quality Care
- Responsible for ensuring all phases and activities of the Wraparound Process are done to the high quality and fidelity - accountable to family team.
- Provide outreach and engagement to families upon referral to the program by conducting initial phone contact and the intake process with the assistance of the Peer Support Specialist (PSS).
- Complete an assessment of the family including Child and Adolescent Needs and Strengths (CANS) assessment, Caregiver Strain Assessment, and other national evaluation tools to develop a care plan.
- In partnership with the PSS, provide face-to-face direct service hours to families including support, referrals and assistance with the development of positive parenting, safety planning, basic life skills and parenting a child/youth with special needs.
- In collaboration with the PSS, assist families in developing a list of individuals they want to attend the Family Team Meetings.
- Ensure that the wraparound process is family driven and that families experience ongoing participation in and ownership of their care plans.
- Provide liaison functions for the team members and service providers.
- In collaboration with the PSS, creation of the family team and scheduling of case conferences/family team meetings in collaboration with PSS and family members.
- As a result of the family team process, develop, and coordinate Individual Service Plan (ISP) with the family and PSS.
- Linkage to community resource, clinical services, and natural supports related to the child/youth.
- Be available for crisis calls; collaborate to provide support during the crisis and following the crisis.
- Ensure that crisis safety plan and assessment are completed, in collaboration with all service providers.
- Skill building with child/youth as appropriate.
- Maintain and build community relations, through education and advocacy and participating in external meetings such as the Community Advisory Board (CAB), Council on Children's Mental Health (CCMH) meeting and other meetings related to children/youth and families.
- Collaborate with program supervisor to train staff, provide field case consultation and support to new staff.
- Encourage youth and family voice and choice.
- Be knowledgeable and sensitive to the culture of the youth and family and effectively convey that to team members.
- Empathize with families.
- Focus on empowering children/youth and families.
- Display strong organizational skills and be a self-starter.
- Strong desire to help people.
- Promote active listening.
- Be flexible.
- Be able to articulate the strengths of the youth and family to team members.
- Celebrate and acknowledge differing points of view.
- Manage potentially tense and/or uncomfortable situations and conversations'.
- Be able to reframe negative comments into need statements.
- Summarize key points.
- Be able to brainstorm an evaluate ideas without judgment.
- Promote and support the consensus of effective action plans.
- Provide continued focus on goals setting and goal attainment.
- Provide continuous check-ins with team members.
- Monitor and support team members to complete assigned action steps.
- Knowledge of children and youth who have emotional and behavioral disorders.
- Knowledge and experience with the juvenile justice, education, and/or other child-serving systems.
- Desire to help and support families, with strong customer services skills.
- Commitment to system of care principles, cultural competency and effective teamwork.
3. Complete all documentation in compliance with CARF, insurance and funding standards.
- Maintain up-to-date case records on each client, family, including weekly contact reports, service agreements, evaluations, and termination summaries.
- Completes and signs EMR progress notes within two business days of encounter.
- Ensures that all clients have an up to date ROI, care plan, crisis plan, consent to contact after discharge, DLA-20, and updated signature admissions page every 6 months, and as needed.
- Creates and coordinates treatment interventions that are reflected in progress note documentation based on the ISP goals.
- Provides completed Daily Contact Logs to supervisor by date assigned.
- Attends supervision with program supervisor.
4. Team Atmosphere
- Participate in teamed-based supervision meetings.
- Team maintenance and transition coordination.
- Display effective communication.
- Be approachable and engaging.
- Ability to promote teams that are cohesive and promote trust.
- Display a knowledge of child serving systems and local resources.
- Works effectively as a team contributor on all assignments.
- Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
- Is expected to have regular and predictable attendance, and the ability to work cooperatively with others.
- Demonstrates a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes.
- Accepts additional assignments and/or changes in assignment and/or work.
- Promotes an environment in which the culture and spiritual beliefs of the individual are respected.
5. Completion of expected monthly productivity report, to be provided to supervisor by the 5thof the following month.
COMPENSATION:
- Starting salary for this position is approximately $19.34 /hr based on relevant experience and education.
Schedule:
- Primary working hours are Monday through Friday, and should be provided at times that meet the needs to the families served.
- On site supervision is preferred, and position must be available via phone if a function of the position requires being out of office.
Travel:
Equipment/Technical Competency:
- Position requires working knowledge of Excel, Word, Microsoft Office, and any other platforms required by funders.
- Position requires regular use of a computer, and appropriate phone etiquette.
- Position is required to respond to all voicemails, emails and messages within 24 hours.
Equipment/Technology:
- Position requires a cell phone, in the event staff need to contact the position when not in the office.
- Cell phone may be provided by the Center or reimbursement for these expenses is considered.
QUALIFICATIONS - FEI Care Coordinator
Experience / Knowledge:
- Must possess a minimum of B.A or B.S. degree in social work, psychology, or related field with a preferred minimum of two (2) years clinical intervention experience in serving youth with SED or emerging adults with mental health conditions.
- Ability to create effective relationships with individuals of different cultural beliefs and lifestyles.
- Effective verbal and written communication skills.
- Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to develop and deliver case presentations.
- Ability to analyze complex information, and to define and solve problems.
- Ability to work effectively in a team environment.
- Ability to work in partnership with peer/family support specialists with lived experience.
Education / License:
- A minimum of a bachelor's degree in a social or behavioral science or other related acceptable field with one to three years' experience or training in social services.
Physical/Emotional/Social - Skills/Abilities:
- This position requires utilizing a personal, dependable vehicle to conduct Center business.
- Maintaining a dependable vehicle and certified driver status is a condition of employment.
- This position also requires that the employee have an F Endorsement on his/her Driver License to be available to transport individuals as needed.
- Required to be certified in and adequately implement verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, running, and walking.
- Physical de-escalation techniques will only be implemented at Helen Ross McNabb Center facilities, and not in community settings.
- Additionally, an essential job function is a reliable, predictable 40 hour per week job, on site and in the community, with regular attendance.
- Hearing of normal and soft tones.
- Close eye work.
- Valid driver's license.
- Lifting up to 50lbs.
- Frequent sitting, standing, walking, bending, stooping, and reaching.
Location:
- Knox County, Tennessee
Apply today to work where we care about you as an employee and where your hard work makes a difference!
Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.
Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.
Compensation details: 19.34-19.34 Hourly Wage
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Thank you for your interest in employment with Nevada System of Higher Education (NSHE), System Administration and System Computing Services. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:
Draft applications are saved automatically and can be accessed through your candidate home account.
Final applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.
If you need assistance or have questions regarding the application process, please contact our Human Resources department at (775) 784-4901.
Job Description
The Nevada System of Higher Education (NSHE) invites applications and nominations for the position of Vice Chancellor for Academic and Student Affairs. This is a renewable, full-time, non-tenured, administrative position and reports to the Chancellor. The position may be primarily located in either Reno or Las Vegas, Nevada.
The NSHE is comprised of eight institutions: two universities, a state college, four community colleges and a research institute. The public system of higher education in Nevada continues to experience growth with significant challenges and opportunities in serving over 105,000 students and 15,000 employees.
The Vice Chancellor for Academic and Student Affairs serves as the chief academic and student affairs executive for NSHE, responsible for setting strategic direction, driving systemwide policy, and ensuring accountable implementation of initiatives that advance academic quality, student success, and research competitiveness.
As a key member of the Chancellor's Cabinet, the Vice Chancellor exercises enterprise-level leadership and decision-making authority, advising the Chancellor and Board of Regents on high-impact academic, student, and research policy issues. The role is accountable not only for policy development, but for translating strategy into execution across all NSHE institutions, ensuring consistency, compliance, and measurable outcomes.
This position leads the design and implementation of systemwide initiatives spanning academic programs, transfer and articulation, student services, financial aid, and research administration. The Vice Chancellor actively identifies emerging risks and opportunities, develops actionable solutions, and drives coordinated responses across multiple institutions and stakeholders.
The Vice Chancellor also ensures NSHE remains responsive to national trends and evolving higher education demands by integrating data-driven insights into strategic planning and policy decisions.
With direct oversight of Student Affairs, Sponsored Programs and EPSCoR, and Institutional Research, the Vice Chancellor holds full accountability for performance, outcomes, and alignment within these areas-ensuring effective operations, cross-functional integration, and continuous system improvement.
SALARY GRADE: *This position offers a competitive compensation package commensurate with the candidate's education, experience, and certification/training. In addition to base salary, employees enjoy a comprehensive benefits package that includes:
Comprehensive Health Insurance: includes health, dental, vision, and life insurance. Additionally, an employer paid long term disability plan is included.
Outstanding Retirement Plan: professional employees are required to participate in the 401(a) Retirement Plan Alternative (RPA). Employee contributions of 19.25% are matched 100% by the employer and employees experience an immediate vesting in the plan. Employees who currently or previously participated in Public Employees Retirement System (PERS) of Nevada may be eligible to continue in the PERS plan.
Paid Leave: generous annual leave (accrual of 2 days per month), sick leave (granted 30 days at time of hire), 12 paid holidays, and paid family leave.
Education Benefit: employees and their qualified dependents may take advantage of a tuition savings benefit. Faculty may take up to six credits per semester at a reduced rate and their dependents may access an unlimited number of credits, if they meet specific criteria.
Additional Perks: Employee assistance programs and professional development opportunities.
*Pursuant NSHE Policy: "Initial placement must fall between the minimum salary and Q2/median/mid-range on the applicable salary schedule." To view the salary range for this position, please visit: Salary Schedules and select NSHE Executive, Grade 2.
APPROXIMATE STARTING DATE: May 1, 2026
MINIMUM QUALIFICATIONS: Requires a Master's or Professional Degree and 7 years of comparable managerial experience or a Doctorate and 5 years of comparable managerial experience.
KNOWLEDGE, SKILLS, AND ABILITIES: Successful candidates must possess the following knowledge, skills and abilities. It is recommended that applicants for this position address each of the following items in the letter of application:
Knowledge of higher education policy, governance, and administration, including the operations of both community colleges and four-year institutions.
Knowledge of academic program development, review, and approval processes within a multi-institution higher education system.
Knowledge of student affairs policies and practices, including financial aid, residency determinations, and student success initiatives.
Knowledge of research administration, sponsored programs, and federal and state research funding structures, including programs such as EPSCoR.
Knowledge of institutional research, higher education data systems, and the use of data analytics to support policy development, accountability, and strategic planning.
Knowledge of the role and responsibilities of a policy-making governing board and the staff functions required to support an elected governing board.
Knowledge of the Nevada System of Higher Education (NSHE), including the structure, authority, and policies of the Board of Regents.
Knowledge of Nevada state government, including the legislative process and state laws and regulations pertaining to higher education.
Knowledge and experience in drafting policies, procedures, and guidelines within a complex organizational or governmental environment.
Knowledge of statewide and national trends affecting higher education, including workforce development, access and attainment, and research competitiveness.
Skill in providing executive leadership and strategic direction within a complex, multi-institution organization.
Skill in supervising professional staff and directing multiple functional areas to ensure alignment with organizational priorities and accountability for outcomes.
Skill in policy analysis and development, including evaluating complex issues and formulating effective systemwide policy recommendations.
Skill in analyzing complex data, research findings, and policy information to inform strategic decision-making.
Skill in synthesizing and communicating complex information, research findings, and policy implications to diverse audiences, including governing boards, policymakers, and the public.
Skill in building consensus among diverse stakeholders with differing institutional perspectives and priorities.
Skill in setting priorities and managing multiple high-level initiatives simultaneously while meeting critical deadlines.
Skill in preparing and delivering presentations and policy briefings to executive leadership, legislative committees, and governing boards.
Skill in fostering collaboration among institutions, state agencies, and external partners.
Skill in identifying emerging policy, operational, or strategic issues and developing effective solutions to address complex challenges in a multi-institution higher education environment.
Ability to exercise sound independent judgment and discretion in addressing complex policy and administrative issues.
Ability to provide leadership and strategic oversight for multiple programs and functional areas.
Ability to communicate effectively in both written and oral forms with executive leadership, policymakers, institutional leaders, and the public.
Ability to present complex policy and technical information clearly and effectively in public settings.
Ability to analyze large volumes of complex information and identify key issues, trends, and implications for decision-making.
Ability to translate complex research, policy, and data analysis into actionable recommendations.
Ability to build and maintain collaborative working relationships with institutional leaders, faculty, staff, state officials, and external stakeholders.
Ability to facilitate discussion and build consensus among diverse constituencies across the higher education system.
Ability to manage competing priorities and operate effectively in high-visibility and high-stakes environments.
Ability to ensure accuracy, integrity, and appropriate use of institutional data and information used for policy and decision-making.
Ability to anticipate emerging issues, analyze potential impacts, and develop proactive strategies to resolve problems and advance systemwide priorities.
RESPONSIBILITIES: The duties of this position will include, but not be limited to:
Provide executive and strategic leadership, supervision, and administrative oversight of key functional areas within the NSHE System Office, including Student Affairs, Sponsored Programs and EPSCoR, and Institutional Research. This responsibility includes setting and advancing systemwide strategic priorities; supervising and mentoring department leadership and staff; ensuring operational effectiveness, accountability, and compliance with Board policies; and proactively identifying and addressing systemwide challenges, risks, gaps, and opportunities. Coordinate and lead cross-functional and cross-institutional initiatives, exercising sound judgment and decision-making authority to align efforts with system goals and priorities. Foster a culture of collaboration, innovation, and continuous improvement across NSHE institutions, while effectively communicating, influencing, and advising executive leadership and stakeholders. Promote and model data-informed and evidence-based decision-making to advance student success, research growth, and institutional effectiveness, and lead the development and implementation of strategic solutions to complex systemwide issues.
Serve as a strategic advisor and executive liaison to the Academic, Research and Student Affairs (ARSA) Committee and other Board of Regents committees. Lead the development of meeting agendas in collaboration with the committee chair, ensuring alignment with system priorities and emerging issues. Coordinate institutional presentations and compile high-quality, analytically grounded briefing materials that clearly communicate key issues, risks, and opportunities. Proactively anticipate Board needs, respond to Regent inquiries with clarity and authority, and provide thoughtful recommendations to inform decision-making and policy direction at the system level.
Chair the Academic Affairs Council (AAC), providing strategic leadership and direction for systemwide academic planning and policy development. Oversee the academic program and organizational unit approval process, ensuring alignment with long-term system goals, workforce needs, and institutional missions. Lead and facilitate collaborative, solution-oriented discussions among institutional representatives to identify challenges, gaps, and opportunities, and to build consensus on complex issues such as funding models, academic innovation, and program alignment. Provide policy analysis, strategic insight, and actionable recommendations, and guide the implementation of agreed-upon changes to strengthen academic quality and effectiveness across the system.
Chair the Student Affairs Council, providing executive leadership and strategic direction for systemwide student affairs policies and initiatives. Lead the development, evaluation, and refinement of policies related to student services, including residency determinations and financial aid coordination. Identify systemic barriers and opportunities impacting student access, success, and equity, and work collaboratively with institutional leaders to develop and implement innovative, student-centered solutions. Ensure clear communication, stakeholder engagement, and alignment of policies with broader system goals and priorities.
Chair the Research Affairs Council, leading strategic planning and policy development to advance research across NSHE. Establish and communicate systemwide research priorities, goals, and performance expectations, and identify opportunities to enhance research productivity, collaboration, and external funding. Facilitate cross-institutional partnerships, address barriers to research growth, and provide data-informed recommendations to strengthen competitiveness. Guide the implementation of initiatives, including those associated with EPSCoR, ensuring alignment with state and national research priorities.
Provide executive oversight and strategic leadership for the NSHE Sponsored Programs and EPSCoR Office. Direct systemwide efforts to enhance research development, grant competitiveness, and external partnership engagement with state and federal agencies. Identify gaps and opportunities in research infrastructure and support services, and lead collaborative strategies to strengthen capacity and outcomes. Ensure alignment of sponsored program activities with system priorities and effectively advocate for resources and initiatives that advance NSHE's research mission.
Ensure executive-level oversight and quality assurance of data reporting and analytics across the Academic and Student Affairs division. Lead efforts to leverage data as a strategic asset, ensuring accuracy, consistency, and clarity in dashboards, reports, and analyses. Translate complex data into actionable insights and recommendations that inform executive leadership, institutional strategy, and Board decision-making. Proactively identify trends, gaps, and emerging issues, and guide the development of data-informed strategies to improve system performance, accountability, and outcomes.
Provide strategic leadership and systemwide coordination related to the State's higher education attainment goals. Support and influence policy development aligned with statewide objectives, and monitor, assess, and communicate progress toward established targets. Identify disparities, gaps, and opportunities for improvement, and lead the development and implementation of collaborative, system-level strategies to increase educational attainment. Engage stakeholders across institutions and external partners to align efforts and drive measurable impact.
Provide executive oversight and strategic guidance for NSHE's participation in SARA and membership in NC-SARA. Ensure compliance with applicable standards while identifying opportunities to enhance interstate educational access and program delivery. Serve as a key decision-maker and advisor on matters related to state authorization, distance education, and regulatory alignment. Communicate effectively with institutional leaders and external stakeholders and lead continuous improvement efforts to strengthen NSHE's position in the national higher education landscape.
TO APPLY: The application process will be handled through the Workday on-line search process. Application materials must include a current resume, detailed cover letter, and names, addresses and telephone numbers of four professional references willing to be contacted. Applicants should fully describe qualifications and experience, since the initial review will serve to evaluate applicants based on documented, relevant qualifications and professional work experience. Applications will be considered incomplete without all requested materials. References will only be contacted for those who advance to the final phase of the search and with prior consent of the applicant. The review of materials will begin immediately. Materials should be addressed to Sherry Olson, Human Resources, and are to be submitted via on-line application at . For assistance with NSHE's on-line applicant portal, contact Sherry Olson at (775) 784-4901.
INTERNAL APPLICANTS: Current employees within the Nevada System of Higher Education MUST use the "Find Jobs" process within Workday to find and apply for jobs at NSHE institutions. Once you log into Workday and type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate the specific job posting by typing the requisition number (e.g. R0000000) in the search box
APPLICATION DEADLINE: Applications may be submitted until the position is filled. The review of materials will begin immediately, however, for full consideration applications should be submitted by April 1, 2026.
For more information about the Nevada System of Higher Education, please visit our website at The Nevada System of Higher Education hires only United States citizens and aliens lawfully authorized to work in the U.S.
NSHE is an equal opportunity and affirmative action employer committed to achieving excellence through diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, creed, national origin, veteran status, physical or mental disability, sexual orientation, family medical history or genetic information, gender identity, gender expression, or any other factor protected by anti-discrimination laws. Women, applicants who are members of underrepresented groups and communities of color, individuals with disabilities, and veterans are encouraged to apply.
Exempt
Yes
Full-Time Equivalent
100.0%
Required Attachment(s)
Required Attachment(s): Application materials must include a current resume, detailed cover letter, and names, addresses, and telephone numbers of four professional references willing to be contacted.
Posting Close Date
Note to Applicant
A background check will be conducted on the candidate(s) selected for hire.
References will be contacted at the appropriate phase of the recruitment process.
As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.
All document(s) must be received on or before the closing date of the job announcements. Schedules are subject to change based on organizational needs.
HR will attempt to verify academic credentials upon receipt of hiring documents.
To apply, visit ©2025 Inc. All rights reserved.
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jeid-086f987cb6ae5e4ca581a85103ab25bd JobiqoTJN. Keywords: Assistant Chancellor, Location: Las Vegas, NV - 89102
Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives.
Generally works with considerable independence, developing operating plans and related operational processes within their department and monitoring the flow of work between their department and others in alignment with broader business objectives, selecting and developing effective engineers and work teams, and developing their organization through reliable systems and processes.
Business Context Marriott Vacations Worldwide (MVW) is a leading global vacation company that offers vacation ownership, exchange, rental and resort and property management, along with related businesses, products, and services.
The Company has over 120 vacation ownership resorts and approximately 700,000 owner families in a diverse portfolio that includes some of the most iconic vacation ownership brands.
The Company also operates exchange networks and membership programs comprised of nearly 3,200 affiliated resorts in over 90 countries and territories, as well as provide management services to other resorts and lodging properties.
As a leader and innovator in the vacation ownership industry, the Company upholds the highest standards of excellence in serving its customers, investors and associates while maintaining exclusive, long-term relationships with Marriott International, Inc.
and Hyatt Hotels Corporation for the development, sales and marketing of vacation ownership products and services.
The vision of MVW is to strive to build long-lasting relationships with their Owners, Members, customers, and associates to help them live their lives to the fullest.
Innovation.
Integrity.
Excellence.
This is the story of MVW.
And while the company spans brands and businesses, decades and continents, their shared inspiration continues to drive them forward: delivering unforgettable experiences that make vacation dreams come true.
Global Technology Context The Global Technology (GT) team at Marriott Vacations Worldwide (MVW) is on a multi-year journey to modernize technical and digital products and platforms across all business lines.
This role demands a highly motivated mentor with a technical understanding of the range of resort operations technical products in solving complex business challenges.
Proven success as a mentor developing and retaining technical talent on high performing teams is required.
The incumbent is a proven leader, a consensus builder, and an integrator of people, processes, and technology.
Specific Job Summary The Unified Communications, Sr.
Engineer is responsible for all processes and technology in support of ensuring the Company’s strategic direction related to Contact Center and Resort PBX systems This role provides technical guidance to a team of engineers and the efforts of vendors and business partners to understand business requirements by developing, refining, and meeting all SLAs as required within this area of responsibility.
This critical role reports directly to the Associate Director Unified Communications while working closely with other GT disciplines, GT Security and Controls, Internal Audit, Asset Management, Procurement, and other groups as identified to ensure compliance with set requirements.
CLS Generic Expected Contributions Contributes to team, department and/or business results by performing complex quantitative and qualitative analysis for business processes and/or projects.
Often manages small projects, business processes or parts of larger ones.
Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.
Assists more senior associates in achieving business results by: identifying opportunities to enhance the effectiveness of business processes.
participating in setting department operating plans.
achieving results against budget within scope of responsibility.
Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
Performs other duties as appropriate.
Working Relationships Global Technology Teams and Leadership Regional and Site Leadership Corporate Leadership Vendor/Suppliers POS Pod members Global Technology Services Resort End User Support Teams Resort Operations Business Leaders Specific Expected Contributions Provide oversight and technical direction to the Unified Communications engineering team: works with Associate Director to manage and develop engineers and admins, and serve as subject matter expert for the Unified Communications Engineering team on a day-to-day basis.
Responsible for supplier outcomes to ensure alignment and achievement of goals and objectives established as they relate to the Unified Communications Engineering scope.
Ensure that standards and direction are met for Corporate, Contact Center, and Resort Unified Communications Responsible for proactively preventing and reactively resolving identified issues by working closely with GT Partners, Vendors, Suppliers, and Business Leaders.
Works closely with Unified Communications Leadership, GT Security and Controls, Information Security, Business Leaders and other stakeholders to define requirements and develop new features & functionality to optimize business processes.
Manage the implementation of test strategies and matures the team’s skills by introducing progressive testing concepts that focus on efficiency but sacrifice nothing on quality.
Manage defect detection, documentation, and “confirmation of resolution” processes, ensuring that a standard approach is being followed throughout the larger Unified Communications team and that proper tooling and reporting mechanisms are in place.
Defines refining repeatable and continually improving processes.
Mature the team’s capabilities by introducing progressive concepts that focus on efficiency but sacrifice nothing on quality.
Responsible for the Team’s high-level troubleshooting processes across assigned technologies.
Ensures that a standard approach is being followed throughout the Unified Communications team and that proper tooling and reporting are in place.
Encourage a sense of accountability across the organization to foster a culture that “owns” all misses and uses them to drive future process improvements.
Understand the business’s objectives and partner with Unified Communications Leadership to build alignment and buy-in across a global community.
Partner with Unified Communications Leadership to motivate all team members to deliver high quality projects within time and budget.
Maintain vendor relationships and technology road maps, evaluate new technologies for compatibility and security compliance, contribute to endpoint lifecycle management discipline for timely delivery of new services.
Coordinate after-hours support when needed for changes and/or incidents management Assists and provides technical guides to less senior associates in achieving business results Identify opportunities to enhance the effectiveness of business processes.
Provide training and technical guidance to less senior staff, where appropriate, and serve as point-of-contact for problem resolution.
Participate in setting department operating plans.
Research new and innovative solutions and stays informed of industry best practices to promote efficiencies and increased maturity of Endpoint Engineering technologies.
Proactively engages with business and provides updates to leadership on open activities or escalations.
CLS Generic Candidate Profile Successful candidates should possess knowledge, experience and demonstrate leadership skills as follows: Generally, a professional position with specific knowledge in a discipline (e.g., Accounting, Human Resources, Information Resources).
College degree and/or relevant experience typically required.
Specific Candidate Profile Education BS/MS Degree in Engineering or equivalent work experience related to Endpoint Engineering technologies noted previously.
Certifications Preferred ITIL Foundation Certification Project Management Certification Relevant certifications in Network+, CCNA, AWS foundation, MS Foundation, project management, or relevant technologies Experience At least 5 years of Contact Center Technology experience and/or Resort Telephony experience At least 3 years of experience working with APIs and using various authentication methods At least 1 year Resort Telephony experience Project coordination/lead on a global level Skills/Attributes Analytical and Strategic Thinking Advanced knowledge of Contact Center Technologies, WFM, Call & Screen Recording, Reporting, Performance Management, E911 and TCPA Compliances, Voicemail, PMS, Resort Telephony, Scripting, IVR routing Advanced knowledge of common, industry leading Contact Center and Resort PBX configuration methodologies, with awareness of when and how to rely on them Technical Demonstrated experience with collaboration tools (audio, video, web, phone) High Level Experience designing, testing, and deploying IVR Scripts, dialer configurations, interfacing PMS with business systems and PBX/VM, Call Flows etc Advanced knowledge in the Functionality of Contact Center Technologies and Resort PBX systems both on premises and SaaS Project Management Skills ITIL Foundation certification (or higher) a plus, Project Management certification desirable Prior experience leading a team of Unified Communications Engineers with track record of successfully validating and delivering high quality products Experience with Service Now, CA, Jira or similar work management tools required Interpersonal Skills Impeccable communication skills, adept at communicating to all levels of the organization and to a global audience through a wide range of analog and digital formats (verbal, written, presentational, virtual, etc.) Additional Attributes Able to work at a fast pace and encourage others to do so as well Highly self-motivated, self-directed, and detail oriented with the ability to effectively prioritize and execute on tasks and initiatives Basic understanding of Python Fluent in JSON and Visual Basic Required Experience Nice CXone Service Now MS Office Suite i.e.
Visio, Excel, Power Point Preferred Experience 14IP IEX Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.