Virtual Desktop Streamer App Jobs in Usa
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- Technical role focused on supporting market data applications and data feeds.
- Works in a cross-business technology unit collaborating with teams across APAC, EMEA, and North America in a follow-the-sun support model.
- Focus on issue resolution, process improvements, and product rollouts across multiple asset classes.
Key Responsibilities
- Provide support for core Market Data services and applications including:
- Open Bloomberg, LSEG Workspace, FactSet, Arcontech Excelerator, Market Axess and other platforms
- Provide technical support for broker and trading applications, including:
- Tradeweb, ICAP, Brokertec, Tullett Prebon, Tradition
- Coordinate vendor software packaging, including: Scripting, QA testing, Production releases
- Monitor production environments proactively and manage system changes.
- Participate in process improvement and hygiene metrics reviews.
- Manage daily operations, incident resolution, and change management activities.
- Work with engineering and build teams for smooth transition from project delivery to BAU (Business as Usual).
- Collaborate with external vendors to drive application strategy and support delivery.
- Take full ownership and accountability for issues and ensure vendors resolve root causes.
Essential Skills
- Experience with virtual desktop environments and streaming platforms.
- Strong proficiency in Microsoft Office tools.
- Knowledge of TCP/IP networking and connectivity troubleshooting.
- Strong communication skills to interact with traders, support teams, and vendors.
- Experience handling technical troubleshooting and high-priority incidents.
- Understanding of change management frameworks and ticketing systems.
- Knowledge of scripting languages such as:
- PowerShell
- Visual Basic
- Strong documentation and knowledge management practices.
- Self-motivated with strong time management and customer-focused approach.
- Ability to work independently and within teams under pressure.
Job Description
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
The Boeing Company is looking for a Senior Digital Engineer – Full Stack & Systems Architecture to join our team in Charleston, SC; El Segundo, CA; Huntsville, AL; Mesa, AZ; Oklahoma City, OK, Philadelphia, PA; or Berkeley, MO.
Boeing Test & Evaluation (BT&E) generates enormous volumes of data, but data alone does not create insight. We are building a Digital Engineering capability focused on transforming test intent into reusable knowledge through intuitive applications, scalable systems, and thoughtful architecture.
As a Digital Engineer – Full Stack & Systems Architecture, you will sit at the intersection of engineering workflows, software systems, and cloud platforms. Your mission is to empower BT&E engineers to work differently by designing and delivering digital products that shorten feedback loops, reduce friction, and accelerate learning from every test event.
This is not a traditional backend or data‑engineering role. You will design end‑to‑end solutions, working from initial understanding of engineer needs, to shaping application architecture, to implementing full‑stack solutions that integrate data, automation, and cloud services. You will partner closely with BT&E, BCA, BDS, and Wisk/Autonomy engineers to modernize how test data is accessed, explored, and operationalized across Boeing.
If you enjoy systems thinking, building products engineers actually want to use, and architecting platforms that scale across programs and clouds, this role is for you.
Position Responsibilities:
Digital Product & Application Development
Design and develop full stack applications that improve test and evaluation workflows, decision making, and engineering productivity
Translate ambiguous engineering problems into clear digital solutions, balancing usability, performance, and scalability
Develop front end and backend services using modern frameworks (e.g., React, Node.js, Python, .NET)
Design and implement APIs and service interfaces that enable integration across test systems, analytics platforms, and enterprise tools
Systems Architecture & Cloud Engineering
Architect end to end systems spanning applications, data services, and cloud infrastructure
Evaluate and select cloud services across AWS and Azure based on cost, usability, scalability, and long term maintainability
Implement infrastructure as code using Terraform, CloudFormation, ARM, or Bicep to support repeatable, secure deployments
Design solutions that support multi cloud and hybrid environments as required by program needs
Data Enabled Engineering (as a Platform Capability)
Design data models and storage solutions that support both transactional systems and analytical workloads
Build and integrate data services that allow engineers to discover, explore, and reuse test data efficiently
Collaborate with data scientists and analysts to enable analytics, visualization, and ML workflows without burdening users with infrastructure complexity
DevOps, Reliability & Security
Build CI/CD pipelines to support rapid iteration, testing, and safe deployment of applications
Apply SRE principles to ensure reliability, observability, and operational excellence
Build and maintain observability capabilities—including logs, metrics, and traces—to enable rapid diagnosis, performance optimization, and reliable operation of digital engineering systems
Partner with security and compliance teams to ensure solutions meet Boeing security, data governance, and regulatory requirements
Contribute to operational documentation, runbooks, and continuous improvement efforts
Collaboration & Technical Leadership
Work closely with engineers, product owners, and stakeholders to shape digital roadmaps and technical direction
Influence architecture and design decisions across programs through systems thinking and engineering judgment
Collaborate with peers and contribute to a growing Digital Engineering community within BT&E
Basic Qualifications (Required Skills/Experience):
Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement
5+ years of experience developing full stack applications with modern frameworks
Strong systems thinking skills with experience designing end to end software solutions
Proficiency in one or more programming languages (JavaScript/TypeScript, Python, C#, or Go)
Experience deploying and operating applications in cloud environments (Azure and/or AWS)
Hands on experience with infrastructure as code (Terraform, CloudFormation, ARM/Bicep)
Working knowledge of CI/CD pipelines, Git, Docker, and Linux
Experience designing and working with relational databases (e.g., PostgreSQL), including schema design and performance considerations
Familiarity with security best practices (IAM, secrets management, network controls)
Preferred Qualifications (Desired Skills/Experience):
Experience designing developer platforms or internal engineering tools
Background in Digital Engineering, Model Based Systems Engineering (MBSE), or engineering workflow automation
Cloud certifications (AWS and/or Azure)
Experience with Kubernetes, serverless architectures, or event driven systems
Exposure to data pipelines, analytics platforms, or data enabled applications
Experience working in regulated or safety critical environments
Understanding of aerospace, test & evaluation, or large scale engineering programs
Familiarity with ITAR, EAR, DFARS, or similar compliance frameworks
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Conflict of Interest:
Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary Pay Range: $127,500 – $197,800
Applications for this position will be accepted until Mar. 21, 2026
Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Education
Bachelor's Degree or Equivalent Required
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
The Boeing Company is looking for a Senior Digital Engineer – Full Stack & Systems Architecture to join our team in Charleston, SC; El Segundo, CA; Huntsville, AL; Mesa, AZ; Oklahoma City, OK, Philadelphia, PA; or Berkeley, MO.
Boeing Test & Evaluation (BT&E) generates enormous volumes of data, but data alone does not create insight. We are building a Digital Engineering capability focused on transforming test intent into reusable knowledge through intuitive applications, scalable systems, and thoughtful architecture.
As a Digital Engineer – Full Stack & Systems Architecture, you will sit at the intersection of engineering workflows, software systems, and cloud platforms. Your mission is to empower BT&E engineers to work differently by designing and delivering digital products that shorten feedback loops, reduce friction, and accelerate learning from every test event.
This is not a traditional backend or data‐engineering role. You will design end‐to‐end solutions, working from initial understanding of engineer needs, to shaping application architecture, to implementing full‐stack solutions that integrate data, automation, and cloud services. You will partner closely with BT&E, BCA, BDS, and Wisk/Autonomy engineers to modernize how test data is accessed, explored, and operationalized across Boeing.
If you enjoy systems thinking, building products engineers actually want to use, and architecting platforms that scale across programs and clouds, this role is for you.
Position Responsibilities:
Digital Product & Application Development
- Design and develop full stack applications that improve test and evaluation workflows, decision making, and engineering productivity
- Translate ambiguous engineering problems into clear digital solutions, balancing usability, performance, and scalability
- Develop front end and backend services using modern frameworks (e.g., React, Node.js, Python, .NET)
- Design and implement APIs and service interfaces that enable integration across test systems, analytics platforms, and enterprise tools
Systems Architecture & Cloud Engineering
- Architect end to end systems spanning applications, data services, and cloud infrastructure
- Evaluate and select cloud services across AWS and Azure based on cost, usability, scalability, and long term maintainability
- Implement infrastructure as code using Terraform, CloudFormation, ARM, or Bicep to support repeatable, secure deployments
- Design solutions that support multi cloud and hybrid environments as required by program needs
Data Enabled Engineering (as a Platform Capability)
- Design data models and storage solutions that support both transactional systems and analytical workloads
- Build and integrate data services that allow engineers to discover, explore, and reuse test data efficiently
- Collaborate with data scientists and analysts to enable analytics, visualization, and ML workflows without burdening users with infrastructure complexity
DevOps, Reliability & Security
- Build CI/CD pipelines to support rapid iteration, testing, and safe deployment of applications
- Apply SRE principles to ensure reliability, observability, and operational excellence
- Build and maintain observability capabilities—including logs, metrics, and traces—to enable rapid diagnosis, performance optimization, and reliable operation of digital engineering systems
- Partner with security and compliance teams to ensure solutions meet Boeing security, data governance, and regulatory requirements
- Contribute to operational documentation, runbooks, and continuous improvement efforts
Collaboration & Technical Leadership
- Work closely with engineers, product owners, and stakeholders to shape digital roadmaps and technical direction
- Influence architecture and design decisions across programs through systems thinking and engineering judgment
- Collaborate with peers and contribute to a growing Digital Engineering community within BT&E
Basic Qualifications (Required Skills/Experience):
- Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement
- 5+ years of experience developing full stack applications with modern frameworks
- Strong systems thinking skills with experience designing end to end software solutions
- Proficiency in one or more programming languages (JavaScript/TypeScript, Python, C#, or Go)
- Experience deploying and operating applications in cloud environments (Azure and/or AWS)
- Hands on experience with infrastructure as code (Terraform, CloudFormation, ARM/Bicep)
- Working knowledge of CI/CD pipelines, Git, Docker, and Linux
- Experience designing and working with relational databases (e.g., PostgreSQL), including schema design and performance considerations
- Familiarity with security best practices (IAM, secrets management, network controls)
Preferred Qualifications (Desired Skills/Experience):
- Experience designing developer platforms or internal engineering tools
- Background in Digital Engineering, Model Based Systems Engineering (MBSE), or engineering workflow automation
- Cloud certifications (AWS and/or Azure)
- Experience with Kubernetes, serverless architectures, or event driven systems
- Exposure to data pipelines, analytics platforms, or data enabled applications
- Experience working in regulated or safety critical environments
- Understanding of aerospace, test & evaluation, or large scale engineering programs
- Familiarity with ITAR, EAR, DFARS, or similar compliance frameworks
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Conflict of Interest:
Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary Pay Range: $127,500 – $197,800
Applications for this position will be accepted until Mar. 21, 2026
Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Education
Bachelor's Degree or Equivalent Required
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
2nd SHIFT- 4PM-12:30AM
Desktop Publisher/Presentation Specialist
Contract to hire
HYBRID- 3 DAYS ONSITE/2 DAYS REMOTE (after 90 days)
***MUST WORK 2ND SHIFT-4:30PM-12:30AM, Must work onsite, 5 days a week for first 90 days, then move to Hybrid (3 days onsite/2 days remote).****
Our client is seeking a 2nd shift individual to help support their clients (mainly financial services/banking clients) in preparing PowerPoint decks as well as other Desktop Publishing duties. This role will not be creating new templates in PowerPoint but rather making updates to existing templates for presentation decks. In additional to this, duties could include changing out colors, logos, images, content, etc. as needed. Other work includes retouching of images, inputting photos or creating tables in Excel. Must have strong attention to detail to ensure content is formatting properly and presenting properly for both digital and print.
Responsibilities:
- Utilize appropriate logs and/or tracking software for all presentation work
- Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
- Perform work in presentation design, including, but not limited to creating pitch books and materials, creating, editing, and error correcting multiple document types to support the client’s brand; intake and workflow coordination functions, as needed (will use PowerPoint frequently)
- Use established procedures, standards and formats to edit, proof, create, or otherwise complete presentation requests to client satisfaction
- Proficiency in using equipment/technology/software and hardware necessary to perform job functions
- Communicate with team members, lead, supervisor or client on job or deadline concerns
- Meet contracted deadlines for service delivery to our clients
- Troubleshoot basic software or hardware problems
Qualifications:
- Minimum (1) year presentations experience preferably in a legal, banking or large corporate environment
- Skilled in the use MS Office software (Excel, PowerPoint, Visio as examples);
- Familiar with other software programs for editing and/or creating documents; specifically, Adobe PDF & Creative Suite (Illustrator, Photoshop as examples)
- Strong attention to detail; able to work on multiple projects simultaneously
- Able to apply intermediate requisite knowledge of appropriate grammar, spelling, composition to work requests
- Strong organizational skills needed
- Ability to meet deadlines and complete all projects in a timely manner
- Ability to handle sensitive and/or confidential documents and information
- Ability to work both independently and collaboratively as part of a team
- Ability to work in a fast-paced environment
- Ability to communicate professionally both verbally and in writing
Responsibilities:
- 40% Strategy & Planning
- Looks across product teams and feature sets with a focus on alignment and dependencies
- Sets the overall product vision and strategies for the enterprise product by gaining a thorough understanding of customer and associate needs, both existing and potential, and using that knowledge to provide our cleint
- customers and associates with an unparalleled shopping experience
- Drives growth for the business by applying domain expertise to provide thought leadership and translate vision into action
- Collaborates across the enterprise to create alignment between products in order to provide a seamless user experience
- Understands financial and business impact of proposed product updates and activities within portfolio, prioritizes updates to support the enterprise roadmap, and based on prioritization allocates funding across the products
- Identifies goals, metrics and appropriate analytics to measure the performance of the product and its individual features, and continually makes recommendations and refinements to the product based on learnings
- Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner
- Participates in and influences development of technology roadmaps across the enterprise
- Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives
- 30% Delivery & Execution
- Drives product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder and end user priorities
- Understands enterprise goals and KPIs to ensure value is delivered against them
- Resolves issues within or across product teams that may impair teams from delivery of a quality product in order to meet strategic, financial and technical goals
- Receives and prioritizes incoming requests from business partners and stakeholders while keeping in mind the business strategy, product vision and user needs
- Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise
- Reviews and analyzes product metrics to inform strategic and tactical product decisions
- Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics
- 30% Team and Stakeholder
- Provides leadership, mentoring and coaching to Product Managers
- Attracts, retains and develops top talent to build a world class Product Management Team
- Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
- Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments
- Acts as a proponent of modern software development practices
- Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user need
- Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps
- Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience
- Guides more junior team members in strategy, alignment, analysis and execution tasks
- Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
Basic Qualifications:
- Bachelors Degree
- Minimum 6 years of experience in digital product management
Preferred Qualifications:
- Bachelors Degree in Computer Science or Engineering
- MBA or Masters degree
- 5+ years of experience translating business strategy and analysis into consumer facing digital products
- 5+ years of experience in Retail, Delivery, and Technical Rules Engines
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Ideal candidate should have relevant 3-5 years’ experience in Windows Desktop support.
a) Provide first/second level contact and problem resolution for customer issues.
b) Work with Third Party Vendors to remediate complex AV issues as needed.
c) Provide timely communication on issue status and resolution.
d) Maintain ticket updates for all reported incidents.
e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
f) Should have basic knowledge of Mac operating system, to support Apple pc users.
g) Install, upgrade, support and troubleshoot for printers, computer hardware.
h) Performs general preventative maintenance tasks on computers, laptops, printers.
i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
Performs other duties as assigned.
Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field.
b) CompTIA A+, Microsoft Certified Professional (MCP) or better.
c) Minimum of 18 months years of IT experience.
d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
f) Proven analytical, troubleshooting and problem-solving skills.
g) Proven ability to multi-task, effectively determine priorities and meet SLA’s.
h) Excellent communication relationship-building and internal customer service skills.
i) Adaptable and flexible in a fast-changing industry and work environment.
j) Willing to work off-hours and weekends when required for projects or emergency support.
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Ideal candidate should have relevant 3-5 years’ experience in Windows Desktop support.
Provide first/second level contact and problem resolution for customer issues.
b)Work with Third Party Vendors to remediate complex AV issues as needed.
c)Provide timely communication on issue status and resolution.
d)Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
Should have basic knowledge of Mac operating system, to support Apple pc users.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Performs general preventative maintenance tasks on computers, laptops, printers.
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
Performs other duties as assigned.
The Analyst, Desktop Support is responsible for the maintenance, installation, repairs and overall support of desktops, laptops, tablets, mobile devices and IoT medical devices to support critical healthcare operations across The Guthrie Clinic (TGC). The Analyst documents, upgrades and/or replaces hardware and software as required. This position will work together with the Help Desk and Network Operations Center (NOC) staff as appropriate to determine and resolve problems.
Experience:
1. Preferred one to three (1 to 3) years of experience on a desktop support services team; healthcare experience preferred.
2. Proficiency in operating systems (e.g., Windows, macOS, iOS, Android)
3. Experience specifying, troubleshooting, and maintaining Microsoft compatible end‐user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows 10 and Windows 11.
4. Experience migration operating system versions and updating desktop images.
5. Knowledge in Microsoft O365, Patch Management, anti-virus and inventory management tools.
6. Excellent knowledge of computers and peripherals.
7. Working knowledge of configuring and troubleshooting iOS and Android-based mobile devices.
8. Strong customer service orientation, good written and oral communication skills, self-motivated and directed.
9. Working knowledge of managing tickets, follow-up actions and close issues.
10. Ability to work in a fast-paced environment, manage user expectations and potential risks.
11. Experience with patch management software.
12. Basic understanding of LAN/WAN network infrastructure technologies.
13. Basic understanding of security technologies including firewalls and antivirus.
14. Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
15. Basic understanding of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
16. Experience with resolving multiple issues simultaneously.
Education:
1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses/Certifications:
1. Preferred certifications include CompTIA A+.
Essential Functions:
- Responsible for installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware.
- Perform preventative maintenance on hardware.
- Test and plan the deployment of new operating system releases, vendor patches and commercial software releases.
- Develop and document standardized user processes and procedures; “how-to” documentation.
- Provides proactive and advanced troubleshooting and analysis.
- Understands and accounts for interactions between technologies and applications.
- Responsible for maintaining ticket status and resolution information in ticketing system.
- Accountable for meeting established performance metrics which will be used in performance evaluations.
- Participates in on-call support rotation as specified by management.
- Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
- Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Performs related duties as assigned and unrelated duties as requested.
Other Duties:
- Other duties as assigned
Pay range: min $27.42/hr max $42.78/hr
Job Title: Desktop Engineer / Deskside Support
Location: Prosper, TX
Job Type: Contract-to-Hire
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Position Summary:
Our client is seeking experienced Desktop Engineers to provide deskside support in an enterprise environment. This role is ideal for candidates with deep knowledge of Windows operating systems and strong troubleshooting abilities, especially with the Windows registry and client-side networking. The ideal candidate is not just a user of Windows, but someone who understands how it works beneath the surface.
Key Responsibilities:
- Provide deskside technical support for Windows OS and various hardware components
- Troubleshoot and support issues involving laptops, desktops, thin clients, badge readers, signature pads, document scanners, webcams, speakers, and microphones
- Perform installations, uninstalls, and imaging (no image creation required)
- Troubleshoot client-side networking and registry-level issues
- Deliver timely and professional technical support directly at users’ desks
- Document and escalate support issues as needed
Required Qualifications:
- Minimum of 3 years of Deskside/Desktop Support experience in an enterprise environment
- High school diploma or equivalent
- Strong understanding of Windows OS and registry-level troubleshooting
- Solid linear troubleshooting skills and client-side network support experience
- Excellent communication skills for interacting with both technical and non-technical users
Preferred Qualifications:
- Prior experience in a medical or government environment
Additional Details:
- This is a contract-to-hire role
- No driving is required while on contract, but 3 years of driving history is preferred for conversion
Training for first week will be onsite (no days at home that week, i.e.
first week) Note: Must be Authorized and willing to work on W2.
End User Support role, Desktop Support Skills.
Primary experience in a large scale environment is highly preferred.
Will prefer past experience with Windows 8/10 or 11.
Proficient in MS O365, Outlook, MS teams, and one drive, Exchange Online.
Will actively be touching each of these.
Software Installation and Support, Onboarding Users, PC Setups, and PC replacements, completing back-up and restores of data, and reinstalling software.
Need strong technical candidates with excellent commm skills and commitment to join asap.
Support, Desktop, Outlook, laptop, Technical, users