Vector Security Job Openings Jobs in Usa

7,499 positions found — Page 2

Security Manager
Salary not disclosed
Philadelphia, PA 2 days ago

ARROW is one of the largest privately held security guard companies in the United States with a 97% customer retention rate and an average client relationship of over 15 years. Our dedication to customer service runs deep throughout the entire organization and is what sets us apart from the competition. With our continued growth and mission focus we are looking to add a Security Manager for one of our reputable clients.


Are you a strategic thinker and strong leader with a passion for protecting people, property, and peace of mind? Our client is seeking a dedicated, experienced Security Manager to oversee and elevate our security operations at one of our premier locations.

This isn’t just a job — it’s a mission-critical role at the heart of our commitment to safety, excellence, and client care.


Essential Job Duties

  • Develop and lead the overall security strategy for the property
  • Manage all physical security operations, policies, and systems
  • Lead risk assessments, audits, and emergency preparedness efforts
  • Oversee crisis response, including natural disasters, workplace threats, and more
  • Collaborate across departments including IT, HR, Legal, and PR to ensure enterprise-wide safety
  • Partner with law enforcement, vendors, and regulatory agencies
  • Train and empower staff on best practices in safety, emergency response, and compliance


Position Requirements

  • Bachelor’s degree in Criminal Justice, Security Management, or related field (Master’s preferred)
  • 10+ years of experience in security/public safety, with 5+ years in leadership
  • Strong background in crisis management, risk mitigation, and physical security systems
  • Exceptional communication and leadership skills
  • Certifications such as CPP or PSP are a strong plus
  • A strategic mindset with the ability to act decisively under pressure


The expected hiring range for this position is $115,000 to $140,000 annually, commensurate with experience and location.


Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.


Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.


If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR Please include your full name, contact information and details about your request in the email.

Not Specified
National Security Account Manager
✦ New
Salary not disclosed
Dearborn, MI 1 day ago

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 30,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters.


Job Summary

The National Account Manager reports to the Senior Vice President of Operations. The major responsibilities of the position include, but are not limited to, the following duties:


  • Manage daily Security Officer operational staffing requirements and administrative functions, meeting business goals and objectives for a national account across North America.
  • Conduct quality assurance inspections, monitor, and manage their direct management team, along with the Security Officers in the assigned region
  • Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders
  • Serve as Inter-Con’s National contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turnaround time
  • Oversee the training and operational employment of Account Managers, Field Supervisors and Security Officers
  • Ensure the highest standards of conduct, appearance, performance, and training are being met at all times
  • Keep the Senior Vice President of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner


Other Requirements or Competencies

  • Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint).
  • An understanding of security operations and contracts management preferred.
  • Understand operational KPIs and ability to utilize data to drive operations.
  • Strong interpersonal, critical thinking, time management, and multi-tasking skills required.
  • A great communicator that gets the value of teamwork. Able to interact in a corporate environment and effectively communicate with all levels of management.
  • Must be flexible and possess the ability to meet deadlines in a high tempo, ever changing, fast paced, sometimes stressful environment.
  • A dependable team player with business maturity, enthusiasm, and a positive work attitude.
  • Customer Service orientation required.
  • Must be able to travel up to 20% to all facilities in the Southern California and Nevada areas.


Education and Experience:

  • Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 10 years’ experience in an operations management and project management role.


Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Various periods of operating, transiting, maneuvering in the field environments.
  • Must be able to lift up to 15 pounds at times.
  • Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone service.


Duties, responsibilities, and activities may change at any time with or without notice.

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.


Job Type: Full-time

Work Location: In person

Not Specified
Security Officer
Salary not disclosed
Columbus, Ohio 4 days ago
We are seeking an Armed Security Guard to become an integral part of our team.

The selected individual will patrol and secure assigned premises as well as identify risks to staff and patrons.

Responsibilities: Monitor premises to prevent theft, violence, or infractions of rules Thoroughly examine doors, windows, and gates to ensure proper function and security Warn violators of premise rules and regulations Apprehend or expel persons engaging in suspicious or criminal acts Report any facility issues such as fire hazards and leaking water pipes Request emergency personnel for high risk situations Qualifications: Previous experience in security, law enforcement, or other related fields Familiarity with security equipment Ability to handle physical workload Strong attention to detail Current OPOTA-20 certification
Not Specified
Armed Security Guard - Denver, Colorado
✦ New
Salary not disclosed
Denver, CO 1 day ago
Armed Security Guard

At Advanced Professional Security LLC, we provide premier security solutions to ensure client safety and peace of mind. We are currently seeking four dedicated full-time and two part-time Armed Guard to join our team. As an industry leader committed to excellence and innovation, we pride ourselves on fostering a supportive, inclusive work environment where every team member is valued. We invest in employee growth through comprehensive training, competitive compensation, and robust benefits. Our success relies on the dedication and expertise of our team, and we celebrate diversity, collaboration, and initiative. Join us to be part of a team dedicated to professionalism and integrity.

All guards are required to work at least one day each weekend. Candidates must be residents of Colorado by their first day of employment. Advanced Professional Security is currently not hiring individuals who require sponsorship for employment. We encourage all applicants to ensure they meet the necessary work authorization requirements prior to applying. Hiring Hourly Range: $20.00 - $23.00

Key Responsibilities:
  • Secure Assets and Spaces: Protect and oversee critical areas and assets, ensuring their safety and integrity.
  • Maintain Authority: Exhibit a commanding physical presence to deter criminal activity and maintain order.
  • Conduct Security Patrols: Perform regular perimeter and grounds inspections, remaining alert for any unusual or suspicious behavior.
  • Respond to Threats: Identify potentially hazardous situations and respond effectively and safely.
  • Assist and Protect: Provide aid and protection to individuals in need, ensuring their safety.
  • Enforce Security Measures: Investigate and address trespassers or violators; detain perpetrators when necessary.
  • Control Access: Manage gate and door access for vehicles and personnel, maintaining strict entry protocols.
  • Ensure Safety: Secure premises by locking doors, closing windows, and taking other necessary safety measures.
  • Monitor Surveillance: Observe security cameras for signs of suspicious activity and take appropriate action.
  • Manage Alarms: Set and respond to alarms as required, ensuring prompt action during emergencies.
  • Escort Personnel: Provide safe escort services for employees and visitors as needed.
  • Coordinate Emergency Response: Activate alarms and contact external emergency services (police, fire, medical) when required.
  • Document Incidents: Prepare detailed reports on damages, theft, and irregular activities, maintaining thorough records.
  • Compliance: Adhere to all applicable state and company regulations and policies.
Required Qualifications:
  • Must be able to read, write and understand English proficiently
  • Must be able to pass a drug test, which includes marijuana
  • Must have an active guard card
  • Previous experience as an armed guard
  • Must be technologically proficient
  • Ability to remain calm and respond effectively in high-pressure situations
  • Strong communication skills and the ability to interact courteously with diverse individuals
  • Demonstrated ability to follow procedures and protocols meticulously
  • Physical fitness to stand for extended periods and perform routine patrols
  • High school diploma or equivalent
Desired Skills:
  • Law enforcement or military training

Be sure with APS

Not Specified
UNARMED SECURITY GUARD
✦ New
Salary not disclosed
Alcoa, TN 1 day ago
Security Officer

Reports to: Branch Manager or Account Manager

Job Summary:

This position is under the direct supervision of the Account Manager or Branch Manager and is responsible for protection, safeguarding, and security of assets, personnel, customers and visitors to assigned sites.

Job Duties:

Protect the interests of the client within the limits of the facility and to protect the lives and property of employees and visitors.

Observe and report signs of crime or disorder and investigate disturbances.

Prepare reports on a daily basis as trained and turn them into the proper contacts.

Complete patrols as required by post orders

Monitor and control access to property as required by post orders.

Notify proper authorities in all cases of emergencies as outlined in the post orders.

Report all violations of company policy and local and federal laws as stated in the Employee Handbook.

Additional Responsibilities:

Long hours standing up

Willingness to work extended hours

There may be additional responsibilities as specifically required by the client and the assigned post.

Knowledge, Skills, and Abilities:

Ability to maintain safe environment for officers, clients, vendors and employees.

Ability to deal tactfully with the public

Minimum Requirements:

High School Graduate or GED

Must be 21 years of age.

Clean criminal background

Must be able to obtain state required licensing

Must be able to complete job duties of the position

Must be physically able to walk and stand for extended hours

Must be physically fit and able to lift, push, or carry up to 50 lbs.

Must have excellent customer service and communication skills.

Military veterans and former police officers encouraged to apply.

*This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instruction or post orders as requested by direct supervisor or approved client contact in order to maintain positive client relationship.*

Not Specified
Armed Security Contractors
Salary not disclosed
Philadelphia, PA 2 days ago

Armed Security Contractors

Cardinal Point Security Group is seeking Armed Security Contractors for special fill-in details as needed in the 5-County Southeastern PA area. Primary responsibility is to ensure the safety and protection of visitors and staff members.

Pay:

This is a 1099 contractor position with a pay range of $25.00 to $30.00 per hour, based on contract with each client.


Location: 5-County area of Southeastern Pennsylvania


Schedule:


Weekdays, evenings, weekends

4-hour minimums

Fill-ins for special, pop-up details as needed


Basic Qualifications:


  • Prior law enforcement experience is required AND five years of experience as an armed security officer
  • Graduate of a Municipal or State Police Academy. A graduate of a Federal Police Academy, Military Police, or Military Master of Arms may be considered
  • Possess a valid PA Act 235 certification AND possess your own firearm AND a Level 3 holster
  • Able to work well under pressure.
  • High School Diploma or GED
  • Consent to a drug screen and completing criminal background investigation.
  • No felony convictions or misdemeanor convictions involving moral turpitude.
  • Reliable means of communication (active cell phone with mobile email access)
  • Ability to comprehend and utilize the English Language (verbal and written)
  • Reliable means of transportation
  • Must possess a professional and courteous demeanor.
  • Valid Driver’s License


Duties & Responsibilities:


  • Patrol facilities and grounds to prevent access to restricted areas, theft, or vandalism
  • Access Control and Monitor CCTV as required
  • Monitoring facilities throughout scheduled shift
  • Report on maintenance issues for appropriate personnel
  • Function as First responder for emergencies.
  • Identify and report suspicious activity.
  • Completes daily activity reports and incident reports as required
  • Incident management
  • Cultivate positive relationships with staff and visitors.
  • Other duties as assigned.


Upon engagement for any detail, a sub-contractor agreement must be signed. As a 1099 contractor, you are solely responsible for your federal taxes and any applicable deductions. Cardinal Point Security Group will report your total earnings to the IRS

To ensure compliance with Cardinal Point’s commitment to a drug-free workplace, employees may be subject to random drug screens.

Cardinal Point Security Group is an Equal Opportunity Employer

Not Specified
Armed School Security Officer
✦ New
🏢 Cardinal Point Homeland Security Group
Salary not disclosed
Bryn Mawr, PA 1 day ago

About the Company

Cardinal Point Security Group specializes in delivering comprehensive safety strategies for schools, childcare organizations, and higher education institutions.



About the Role

Cardinal Point Security Group is building a team of Security Officers who will facilitate a safe environment and keep students, staff, and visitors safe from violence.



Responsibilities

  • Patrol school facilities and grounds to prevent access to restricted areas, theft, or vandalism
  • Incident Management and verbal de-escalation
  • Maintains orderly flow of foot traffic in the hallways
  • Monitors restrooms throughout the day
  • Report on maintenance concerns to appropriate personnel
  • Act as First responder for emergencies
  • Stands post at secondary locations as required
  • Identify and report suspicious activity


Qualifications

  • Must possess prior experience as a Municipal Police Officer OR State Trooper
  • Experience as Military Police and/or Master at Arms will also be considered
  • Five years of experience as an armed security officer
  • Must possess a valid PA Act 235 Certification
  • Must possess a valid PA Concealed Carry Permit
  • Must possess your own firearm
  • Must be able to pass firearms qualification course
  • Able to work well under pressure
  • High School Diploma or GED
  • Consent to a drug screen and completing criminal background investigation
  • Consent to obtain required clearances for working in school
  • No felony or misdemeanor convictions involving moral turpitude
  • Reliable means of communication (active cell phone with mobile email access)
  • Ability to comprehend and utilize the English Language (verbal and written)
  • Reliable means of transportation
  • Must possess a professional and courteous demeanor


Required Skills


Verbal de-escalation


Schedule

Monday to Thursday 1:00 PM to 7:00 PM


Pay range and compensation package


Starting pay rate is $25.00 per hour with opportunities for an increase based on performance and longevity.



Equal Opportunity Statement


Cardinal Point Security Group is an Equal Opportunity Employer

Not Specified
Corporate and Physical Security Officer- All Levels
✦ New
Salary not disclosed
San diego, CA 1 day ago
Corporate And Physical Security Officer I (Guard)

Work as part of a respected team of security professionals protecting the people and property of General Dynamics (GD) NASSCO and US Navy personnel and ships based at GD NASSCO. You will bring expertise, excellence and commitment to protecting some of our Nation's most valuable assets. The ideal candidate will have a positive attitude, exceptional customer service skills, heightened situational awareness, and thrive in a fast paced, continually changing environment. Prior security, law enforcement, or military experience is preferred.

Display exceptional customer service and communication skills

Ability to handle crisis situations calmly and efficiently, making effective decisions

Must understand, retain, and implement all security procedures as outlined by the GD NASSCO and the US Navy, demonstrating responsible and dependable behavior

Must be open to change and able to adapt to new information and unexpected obstacles

Must maintain focus and situational awareness in a stressful environment

Must continually develop critical thinking skills necessary to mitigate actual and potential security threats

Assigned duties will include:

  • Facilitate access to NASSCO properties at pedestrian gates, delivery gates, corporate offices, and warehouses
  • Interact with visitors and employees, provide directions and respond to inquiries
  • Screen and bag check of incoming and departing employees and visitors
  • Screen commercial and industrial deliveries
  • Patrol duties, both foot and vehicle
  • Enforce GD NASSCO parking rules and regulations
  • Staff regular and emergency telephone system
  • Dispatch medical services, fire department, ambulance service and law enforcement agencies, assist responding agencies with facility entrance
  • Monitor surveillance cameras and review archived footage
  • Document all incidents in objective and comprehensive reports
  • Other responsibilities and duties as assigned

High school diploma or equivalent

Must possess valid California Guard Card or P.O.S.T certificate

Be proficient in the English language (i.e. able to read, write, speak, and comprehend)

Successfully complete a background investigation and drug screen in accordance with all federal, state, and local laws

Excellent customer service skills

Experience in the following computer programs: MS Outlook, MS Word, MS Excel and basic understanding of computer operations

Must have a valid driver's license and the ability to drive company vehicles and golf carts

Must be open to a flexible schedule to include weekends and holidays

Must maintain a neat, clean, and well-groomed appearance per the GD NASSCO grooming standards

Frequent standing and walking throughout shift

Occasional lifting and carrying up to 50 lbs

Occasional ascending or descending ladders, stairs, and ramps

Ability to work in various environments such as cold weather, rain, and heat

401K plan with generous company match

Tuition Reimbursement

Medical Insurance

Dental/Vision Plans

FSA and HSA Accounts

Paid Holidays, Vacation and Sick Leave

Competitive Pay

Shift Differential

Overtime available

Uniforms and safety boots provided by GD NASSCO

California Guard Card fees paid by GD NASSCO

Eligible for Navy Federal Credit Union products and services

$43,100 to $56,700

This pay range is a reasonable estimate of the salary range for this role. It takes into account the wide range of factors considered in making compensation decisions; including but not limited to skill sets, experience, training, and education. General Dynamics NASSCO also provides a variety of benefits including medical & dental insurance coverage, 401(k) retirement savings plan, flexible spending accounts/HSAs, life and disability insurance, company paid holidays and paid time off (PTO), wellness coaching, and an onsite health services.

General Dynamics NASSCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other basis protected by local, state, or federal law.

Not Specified
Posting Security Officer - Retail Site - Part Time
✦ New
Salary not disclosed
Columbia, MD 1 day ago
Security Officer - Retail Site - Part Time

Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, perks, and more for most full-time positions!

Job Description

As a Security Officer - Retail Site - Part Time in Columbia, MD, you will serve and safeguard clients in a range of industries such as Retail/Malls and more.

Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you'll use our exclusive Claim a Shift platform to view and pick up open shifts based on your availabilitygiving you the freedom to build a schedule that works for you, while gaining valuable site experience across various industries. Whether you're looking to supplement your income or take the first step toward a full-time role, this position offers unmatched access to hands-on experience and growth opportunities. As a valued member of the Allied Universal team, you will play a key role in helping to create a welcoming and secure environment at a bustling retail location. In this unarmed patrol position, you will conduct regular patrols throughout the premises, remaining highly visible to help to deter security-related incidents and provide peace of mind to both customers and staff. Your presence and professionalism will contribute to a positive atmosphere, while your strong communication skills will allow you to deliver exceptional customer service. At Allied Universal, we pride ourselves on being agile, reliable, and innovative, always putting people first and working together with integrity. If you are passionate about making a difference and thrive in a dynamic retail setting, we invite you to join our team.

Position Type: Part Time

Pay Rate: $18.00 / Hour

Job Schedule:

DayTimeFri05:00 PM - 11:00 PMSat05:00 PM - 11:00 PM

What You'll Do:

  • Use our proprietary scheduling platform to claim open shifts at client sites
  • Support operations across a range of environments including commercial real estate, healthcare, and education
  • Receive site-specific training and guidance from experienced teams
  • Deliver consistent, professional security presence and customer service
  • Be ready to fill in at short notice when urgent needs arise

Responsibilities:

  • Provide customer service to clients and visitors by carrying out security-related procedures, site-specific policies and/or emergency response activities as needed.
  • Respond to incidents and critical situations in a calm, problem-solving manner.
  • Conduct regular and random patrols throughout the retail location and its perimeter to help to deter unwanted activity and identify potential issues.
  • Observe and report any suspicious behavior, hazards, or incidents to the appropriate personnel.
  • Assist with access control and monitor entrances and exits as required by site procedures.
  • Communicate clearly and professionally with clients, visitors, and Allied Universal management.
  • Complete required reports and documentation accurately and in a timely manner.

What We're Looking For:

  • Availability across various days and shifts
  • Reliability and ability to adapt to different post assignments
  • A desire to gain broad experience and grow within the company
  • Interest in transitioning into full-time roles when available

Minimum Requirements:

  • A valid Guard Card or license is preferred.
  • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
  • Possess a high school diploma or equivalent.
  • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
  • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
  • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  • A valid driver's license will be required for driving positions only.

Why Join Us:

  • Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
  • Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs.
  • Smart Tools: Access exclusive technology for real-time shift visibility and claiming.
  • Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees.
  • Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program.
Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis protected by law. For more information: you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit:

temporary
Test Security Specialist
✦ New
Salary not disclosed
Reston, Virginia 1 day ago

Test Security Specialist (3 Openings)

Location: Remote (closest to EST)

Mode: this is a true, temporary assignment covering peak time (test administration and a leave)

Profile: Experience service/analytics person who has proven experience in investigations, compliance, test security, fraud prevention, risk management, or casework in a regulated environment. Ideal to have call center exposure and investigations experience. Will manage 1500-2000 cases - initially via phone that translates to email and outbound communications as cases mature.

Rate: $45/HR ON W2 Benefits

About the Opportunity

As a Test Security Specialist focused on AP Investigations, you will lead investigations into AP test

security incidents and score validity concerns. You will manage cases end to end by reviewing and

synthesizing evidence such as statistical indicators, test day reports, plagiarism findings, AI-related

reports, and any available supporting documentation or physical evidence. You will apply Client

policies and legal requirements to reach clear, well-supported determinations, including whether

evidence supports score cancellation.

You will also communicate professionally with students, parents, and student representatives, including attorneys, counselors, and educators, to ensure timely case resolution and consistent, accurate policy explanation. This role requires strong judgment, attention to detail, and the ability to manage sensitive situations with fairness and discretion.

In this role, you will:

Case Management (65%)

• Own AP investigation cases end to end from intake through final determination and closure,

ensuring each case is handled thoroughly, consistently, and within required timelines.

• Triage and scope cases by identifying allegation type, applicable policy, key evidence needs, and

any immediate risks or deadlines.

• Collect, review, and synthesize evidence including statistical indicators, test day

documentation, proctor and coordinator reports, seating and timing details (when available),

plagiarism findings, AI-related reports, and any supporting materials submitted by stakeholders.

• Analyze patterns and irregularities using investigative reasoning and data review techniques to

determine whether observed signals are consistent with policy-defined misconduct or score

validity concerns.

• Document investigative work clearly and completely in the case management system, including

evidence summaries, rationale, decision points, and recommended outcomes, to ensure audit?ready and defensible case files.

• Develop case recommendations that align to policy and evidentiary standards, and collaborate

with team leads and peers as needed on complex or high-risk determinations.

• Coordinate cross-functional work with internal partners and external vendors to obtain

evidence, validate reports, and resolve open questions, while protecting confidentiality and

sensitive data.

• Track and report case metrics such as status, aging, throughput, and outcomes, and surface

trends, recurring issues, or process gaps to leadership.

• Support continuous improvement by identifying opportunities to refine workflows, templates,

documentation standards, and investigation playbooks to improve speed, consistency, and

quality.

Customer Service (35%)

• Communicate professionally and empathetically with students, parents, educators, and

student representatives about cases under review, including what is being reviewed, what

evidence is considered, and what steps occur next.

• Draft clear written correspondence that accurately reflects policy, process, and case status,

using a tone appropriate for sensitive situations and escalated concerns.

• Conduct phone calls and written follow-ups to gather additional context, clarify

documentation, and resolve stakeholder questions while maintaining confidentiality and

neutrality.

• Maintain detailed communication records so all stakeholder interactions, requests, and

responses are captured consistently and are easy to reference during review or escalation.

• De-escalate sensitive situations by explaining policies and outcomes diplomatically, setting

expectations, and escalating to leadership or legal partners when needed.

• Help ensure timely resolution by meeting response standards, managing follow-ups, and

keeping cases moving forward without sacrificing quality or policy alignment.

About You

Success Measures

Success in this role will be evaluated by:

• Case throughput and timeliness: Managing an assigned caseload and moving cases from intake

to closure within established timelines, including increased volume during peak periods. Where

applicable, meeting productivity expectations aligned to case complexity and seasonality.

• Quality and audit readiness: Producing complete, accurate, and well-organized case files with

clear evidence summaries and documented rationale that meet audit and documentation

standards.

• SLA adherence: Meeting response and follow-up expectations for stakeholder communications

and internal milestones, including timely documentation of interactions and next steps.

• Decision consistency: Applying policies and evidentiary standards consistently across cases and

escalating complex, high-risk, or ambiguous matters appropriately.

• Stakeholder experience: Communicating clearly and professionally, setting expectations, and

resolving cases with fairness and respect, including effective de-escalation when needed.

• Operational contribution: Identifying recurring issues, trends, and process improvements that

strengthen investigation quality, consistency, and efficiency.

Not Specified
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