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Commercial Orders Project Specialist
✦ New
Salary not disclosed
IDR is seeking a Commercial Project Specialist to join one of our top clients for an opportunity in Suwanee, GA. This role is essential in managing and coordinating complex commercial projects within a dynamic supply chain environment, supporting order fulfillment from entry to shipment without naming the company or mentioning compensation.
Position Overview for the Commercial Project Specialist:
- Manage commercial projects and customer orders from order entry through final shipment.
- Coordinate with Logistics, Warehouse, and internal teams to ensure project requirements are met.
- Handle customer communication regarding changes such as expedites, cancellations, or address updates.
- Monitor open order reports and research discrepancies to maintain data accuracy.
- Utilize ERP systems, particularly SAP, to maintain order integrity and data quality.
Requirements for the Commercial Project Specialist:
- Experience managing commercial projects or order fulfillment from order entry through shipment.
- Strong project coordination and control tower experience managing multiple orders or projects simultaneously.
- Excellent customer communication skills, including handling changes (expedites, cancellations, address or POC updates).
- Experience working cross-functionally with Logistics, Warehouse, and internal teams.
- Proficiency in Microsoft Office (Excel, Outlook, Word; PowerPoint a plus) and ERP systems, with SAP strongly preferred.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
Not Specified
C
Order Puller
Salary not disclosed
Order Puller Fort Worth, TX 76155 | Onsite REQUIRED QUALIFICATIONS 1+ year of stable warehouse experience Ability to stand 8–12 hours and lift up to 50lbs Steel toed boots/shoes Lots of walking Picking a minimum of 50 items/hour Stable & previous warehouse experience (1+ years) High School Diploma or GED PREFERRED SKILLS Experience with RF scanners and industrial pick/pack systems High-volume distribution or logistics experience Reliable transportation to DFW-area site COMPENSATION & SCHEDULE $18/hr 8AM–5PM, Monday–Friday; must be flexible for OT & weekends Temporary-to-Hire, W2 Start Date: ASAP Job ID: 151277 ROLE IMPACT This role is critical to maintaining inventory accuracy and fulfilling outbound shipments in a high-volume distribution environment.
Success is defined by accurate, efficient order pulling, meeting productivity targets, and maintaining physical readiness for warehouse operations.
KEY DUTIES • Pull parts and components using RF scan technology • Pick approximately 50 items per hour • Perform extensive walking and lifting throughout the shift • Support inventory accuracy through precise order fulfillment EQUIPMENT & WORK ENVIRONMENT • RF scan gun • Walking-intensive role • Lifting up to 50 lbs • Warehouse environment with potential weekend/OT shifts To Apply For This Job: Select Arlington Office Click the Apply Online Button If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.
After completing the online application, for immediate consideration, you will need to email your resume to to schedule a phone interview.
LEGAL NOTICE By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners.
Frequency varies for text messages.
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
You can reply STOP to cancel and HELP for help.
You can access our privacy policy at: #ARLINGTON123
Success is defined by accurate, efficient order pulling, meeting productivity targets, and maintaining physical readiness for warehouse operations.
KEY DUTIES • Pull parts and components using RF scan technology • Pick approximately 50 items per hour • Perform extensive walking and lifting throughout the shift • Support inventory accuracy through precise order fulfillment EQUIPMENT & WORK ENVIRONMENT • RF scan gun • Walking-intensive role • Lifting up to 50 lbs • Warehouse environment with potential weekend/OT shifts To Apply For This Job: Select Arlington Office Click the Apply Online Button If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.
After completing the online application, for immediate consideration, you will need to email your resume to to schedule a phone interview.
LEGAL NOTICE By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners.
Frequency varies for text messages.
Message and data rates may apply.
Carriers are not liable for delayed or undelivered messages.
You can reply STOP to cancel and HELP for help.
You can access our privacy policy at: #ARLINGTON123
Not Specified
Senior Coding Educator
Salary not disclosed
Hourly Pay Range:
$32.60 - $48.90 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
* Position: Senior Coding Educator
* Location: Skokie, IL
* Full Time
* Hours: Monday-Friday, 8:00am-4:30pm
A Brief Overview:
The purpose of this job is to educate physicians, other qualified billing providers, and ancillary staff on their documentation for all specialties and review providers progress notes, as needed, to ensure coding/billing compliance in accordance with coding rules, third party payor guidelines, governmental regulations, and MG's Coding Compliance Program. The Senior Analyst will conduct face-to-face summary review sessions to report findings to the Practice Manager, Provider audited, and/or Senior Management of the MG. Through the audit/review process, this person will also conduct a report back to the provider and practice manager any income enhancing opportunities that might be uncovered in the investigation. The Senior Analyst, as a coding and billing expert, will assist all freestanding and provider-based outpatient departments with ICD-10, CPT-4, and HCPCS coding education and billing regulation interpretation. They will also assist in conducting department presentations.
What you will do:
* Analyzes progress notes, op reports, pathology reports, encounter forms, explanation of benefits, patient insurance information, and various other health information documents for pro-fee coding and billing accuracy.
* Assigns appropriate ICD-10, CPT, and HCPCS codes to medical record documentation under review by applying physician specialty coding rules, third party payor guidelines, and Medicare Local Medical Review Policies.
* Assists Manager/Director with providing information to the physician or medical specialty based on the Office of Inspector General's (OIG) and Centers for Medicare and Medicaid Services (CMS) risk areas. Reads the OIG's Semi-Annual reports and the OIG'S/CMS's Annual Workplan, in addition to notifications published on government websites.
* Performs physician and departmental documentation reviews based on industry standard coding and billing guidelines and payer policies to provide documentation and workflow improvement opportunities.
* Works with MG physicians or clinic personnel, HIRS, to interpret medical record documentation and/or documentation summary as necessary.
* Works with Customer Service and MG Operations to review and resolve escalated patient coding disputes.
* Works collaboratively with Billing, HIRS, overseeing provider/specialty and Denials Management Team to provide educational and/or income enhancing opportunities when issues are identified by those teams.
* Conducts educational sessions with Site Directors, Practice Managers, and providers on frequently seen coding errors in their site and assists with implementing changes to improve coding quality and minimize compliance risk.
* Provides feedback to Manager/ Director that identifies inefficient coding/operational processes.
* Assists with related special projects as assigned by Manager/ Director.
* Initiate and provide coding education to all MG billing providers, focusing on Evaluation and Management (E&M) documentation and billing requirements, as well as any specialty-specific coding guidelines.
* Works on special projects with the Hospital Billing Business Office and/or the Finance Department to perform reimbursement analysis functions as assigned by Manager/ Director.
* Submits ideas to Manager of Coding Quality & Auditing departmental newsletter based on coding/billing issues, coding help-line questions, or results of provider audits. May produce Monthly Newsletter if assigned.
* Participates in Coding and Business Operation Education in-services assigned by Manager
* Researches multi-specialty coding and billing questions received from the Coding Help-line/email for EHMG provider/staff and provides verbal or written response as appropriate. Maintains filing system of all questions received and answers provided to caller.
* Identifies trends or patterns of questionable coding and billing practices at Hospital Outpatient and Medical Group sites and reports issues to Manager.
* Reports compliance concerns to Manager or compliance hotline according to the Endeavor Healthcare Corporate Compliance Policy/Procedures.
* Develops physician coding tools such as ICD-10 and CPT-4 cheat sheets, coding grids, tip sheets and other educational material for multi-specialty providers to identify appropriate codes or modifiers reimbursed by payers for services performed.
* Assists in the creation of progress note templates per specialty utilizing the CMS documentation regulations or CPT Assistant guidelines as requested by physician's) or assigned by supervisor.
* Attends multi-specialty physician coding, billing, reimbursement seminars to maintain and increase coding, billing, reimbursement expertise/ knowledge.
* Maintains coding credential by obtaining the requiring continuing education credits per calendar year.
What you will need:
* Degree: Bachelor's degree in Health Information Management, Healthcare Administration, Nursing, or related field required; equivalent years of work experience in related field will be considered in lieu of degree
* Certification: RHIA, RHIT, CCS-P, CCS, or CPC required. CPMA preferred.
* Experience: 3-5 years of related experience in physician and hospital outpatient medical billing, reimbursement, physician audits, chart review, coding compliance, medical office or patient accounts. 1-2 years' experience working with Senior Physician Management a plus
Other required skills
* The ability to work independently, with little to no supervision
* Strong presentation and communication skills
* The ability to interpret and analyze medical record documentation, encounter forms, and lab reports, Explanation of Benefits, CMS claim forms, third party payor guidelines and government regulations.
* Aptitude for medical terminology, ICD-10, CPT-4, and HCPCS coding systems.
* Demonstrated expertise in multi-specialty evaluation & management (E/M) coding.
* Knowledge of research steps utilized to identify appropriate code selection or billing requirements.
* Proficiency in MS Office's suite of products, including Excel and PowerPoint, and the internet.
* Experience with Epic Billing Systems, including chart review, transaction inquiry, etc.
Benefits:
* Career Pathways to Promote Professional Growth and Development
* Various Medical, Dental, and Vision options
* Tuition Reimbursement
* Free Parking at designated locations
* Wellness Program Savings Plan
* Health Savings Account Options
* Retirement Options with Company Match
* Paid Time Off and Holiday Pay
* Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. Located in Naperville, Linden Oaks Behavioral Health, provides for the mental health needs of area residents. For more information, visit you work for Endeavor Heal
$32.60 - $48.90 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
* Position: Senior Coding Educator
* Location: Skokie, IL
* Full Time
* Hours: Monday-Friday, 8:00am-4:30pm
A Brief Overview:
The purpose of this job is to educate physicians, other qualified billing providers, and ancillary staff on their documentation for all specialties and review providers progress notes, as needed, to ensure coding/billing compliance in accordance with coding rules, third party payor guidelines, governmental regulations, and MG's Coding Compliance Program. The Senior Analyst will conduct face-to-face summary review sessions to report findings to the Practice Manager, Provider audited, and/or Senior Management of the MG. Through the audit/review process, this person will also conduct a report back to the provider and practice manager any income enhancing opportunities that might be uncovered in the investigation. The Senior Analyst, as a coding and billing expert, will assist all freestanding and provider-based outpatient departments with ICD-10, CPT-4, and HCPCS coding education and billing regulation interpretation. They will also assist in conducting department presentations.
What you will do:
* Analyzes progress notes, op reports, pathology reports, encounter forms, explanation of benefits, patient insurance information, and various other health information documents for pro-fee coding and billing accuracy.
* Assigns appropriate ICD-10, CPT, and HCPCS codes to medical record documentation under review by applying physician specialty coding rules, third party payor guidelines, and Medicare Local Medical Review Policies.
* Assists Manager/Director with providing information to the physician or medical specialty based on the Office of Inspector General's (OIG) and Centers for Medicare and Medicaid Services (CMS) risk areas. Reads the OIG's Semi-Annual reports and the OIG'S/CMS's Annual Workplan, in addition to notifications published on government websites.
* Performs physician and departmental documentation reviews based on industry standard coding and billing guidelines and payer policies to provide documentation and workflow improvement opportunities.
* Works with MG physicians or clinic personnel, HIRS, to interpret medical record documentation and/or documentation summary as necessary.
* Works with Customer Service and MG Operations to review and resolve escalated patient coding disputes.
* Works collaboratively with Billing, HIRS, overseeing provider/specialty and Denials Management Team to provide educational and/or income enhancing opportunities when issues are identified by those teams.
* Conducts educational sessions with Site Directors, Practice Managers, and providers on frequently seen coding errors in their site and assists with implementing changes to improve coding quality and minimize compliance risk.
* Provides feedback to Manager/ Director that identifies inefficient coding/operational processes.
* Assists with related special projects as assigned by Manager/ Director.
* Initiate and provide coding education to all MG billing providers, focusing on Evaluation and Management (E&M) documentation and billing requirements, as well as any specialty-specific coding guidelines.
* Works on special projects with the Hospital Billing Business Office and/or the Finance Department to perform reimbursement analysis functions as assigned by Manager/ Director.
* Submits ideas to Manager of Coding Quality & Auditing departmental newsletter based on coding/billing issues, coding help-line questions, or results of provider audits. May produce Monthly Newsletter if assigned.
* Participates in Coding and Business Operation Education in-services assigned by Manager
* Researches multi-specialty coding and billing questions received from the Coding Help-line/email for EHMG provider/staff and provides verbal or written response as appropriate. Maintains filing system of all questions received and answers provided to caller.
* Identifies trends or patterns of questionable coding and billing practices at Hospital Outpatient and Medical Group sites and reports issues to Manager.
* Reports compliance concerns to Manager or compliance hotline according to the Endeavor Healthcare Corporate Compliance Policy/Procedures.
* Develops physician coding tools such as ICD-10 and CPT-4 cheat sheets, coding grids, tip sheets and other educational material for multi-specialty providers to identify appropriate codes or modifiers reimbursed by payers for services performed.
* Assists in the creation of progress note templates per specialty utilizing the CMS documentation regulations or CPT Assistant guidelines as requested by physician's) or assigned by supervisor.
* Attends multi-specialty physician coding, billing, reimbursement seminars to maintain and increase coding, billing, reimbursement expertise/ knowledge.
* Maintains coding credential by obtaining the requiring continuing education credits per calendar year.
What you will need:
* Degree: Bachelor's degree in Health Information Management, Healthcare Administration, Nursing, or related field required; equivalent years of work experience in related field will be considered in lieu of degree
* Certification: RHIA, RHIT, CCS-P, CCS, or CPC required. CPMA preferred.
* Experience: 3-5 years of related experience in physician and hospital outpatient medical billing, reimbursement, physician audits, chart review, coding compliance, medical office or patient accounts. 1-2 years' experience working with Senior Physician Management a plus
Other required skills
* The ability to work independently, with little to no supervision
* Strong presentation and communication skills
* The ability to interpret and analyze medical record documentation, encounter forms, and lab reports, Explanation of Benefits, CMS claim forms, third party payor guidelines and government regulations.
* Aptitude for medical terminology, ICD-10, CPT-4, and HCPCS coding systems.
* Demonstrated expertise in multi-specialty evaluation & management (E/M) coding.
* Knowledge of research steps utilized to identify appropriate code selection or billing requirements.
* Proficiency in MS Office's suite of products, including Excel and PowerPoint, and the internet.
* Experience with Epic Billing Systems, including chart review, transaction inquiry, etc.
Benefits:
* Career Pathways to Promote Professional Growth and Development
* Various Medical, Dental, and Vision options
* Tuition Reimbursement
* Free Parking at designated locations
* Wellness Program Savings Plan
* Health Savings Account Options
* Retirement Options with Company Match
* Paid Time Off and Holiday Pay
* Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. Located in Naperville, Linden Oaks Behavioral Health, provides for the mental health needs of area residents. For more information, visit you work for Endeavor Heal
Not Specified
C
Client Operations Associate (Order Processing)
Salary not disclosed
Join our team as a Client Operations Associate and become the backbone of our sales operations. You'll handle a wide range of tasks from processing sales orders and invoices to managing returns. Your attention to detail will shine as you calculate freight costs and coordinate shipments, ensuring smooth logistics for our team.
With a focus on collaboration, you'll interact with managers, sales representatives, customers, and vendors to facilitate seamless communication and allow our sales team to exceed our gross margin quota. Additionally, your proactive approach to customer service will be essential as you follow up on orders, provide tracking information, and ensure client satisfaction. If you're ready to play a vital role in driving sales success and delivering exceptional service, this role offers a platform for growth and impact within our team.
Be Ready To…
Order & Transaction Processing
- Actively monitor the incoming requests to process sales orders, purchase orders, invoices, and returns according to company policies and procedures
- Handle RMAs, RTVs, and commercial invoices
- Handle Accounts Receivable follow-up with customers
- Calculate freight costs and coordinate courier/ LTL shipments
- Manage most aspects of inbound purchases for the team
Communication & Customer Service
- Interact with managers, sales representatives, customers, and vendors via email, telephone, and face to face
- Communicate with customers to follow up on orders; send tracking information and credit card receipts
General Support & Special Projects
- Answer phone calls from the inbound company call queue
- Ad hoc projects as assigned
What You Bring to Summit 360:
- Associate or bachelor’s degree preferred
- 1-3 years of experience in an administrative role preferred
- Impeccable attention to detail, accuracy, and organization skills
- Excellent time management, problem solving, and prioritization skills
- Disciplined work ethic with the innate ability to take initiative
- Working knowledge of Microsoft Office Suite
- General understanding of logistics coordination - domestic and international
- Excellent oral and written communication skills
- Exceptional customer service skills
- In depth understanding of and ability to follow processes
- Positive, can-do attitude with a focus on collaboration
What We Do for You:
- Competitive Compensation. We hire well, so we pay well. Why do it any other way?
- Remote Work Environment (with the option for hybrid). Because it works!
- Generous PTO (Paid Time Off) Plan & Paid Holidays. Have a life outside of work! We beg you!
- Medical, Dental, & Vision Benefits. We want our people to be healthy and happy.
- Company-sponsored long-term disability & life insurance. If something happens, you will not need to worry.
- 401k. Ensuring that after a long career with us, you will be taken care of.
- Paid Bonding and Pregnancy Leave. As your family grows, we have you covered!
- Casual Dress Policy. We value individuals and individual choice.
- Modified Summer Schedule. We get our work done in fewer hours so we can start the weekend early.
- Financial assistance for professional development opportunities. We want our company and our people to grow together.
- Fun company-wide outings. Because it’s important to connect outside the office!
- Company Volunteer Opportunities. Help us give back to our community on company time.
- The Best Team! It’s all about the people.
Compensation range: $20-25/ hour
Visit us at to learn more about our company!
Open to candidates located near Eagan, MN or Sioux Falls, SD. While this role is eligible to work remotely, there may be instances when the employee is expected to go into our Eagan, MN office.
Summit 360 is an Equal Opportunity Employer. We pride ourselves on hiring the best person for the job, regardless of race, sexual orientation, gender identity, disability, age, veteran status, or national origin. We do not tolerate harassment or discrimination based on these categories.
Not Specified
S
Director of First Impressions
✦ New
Salary not disclosed
Position Summary
The Director of First Impressions is the welcoming face and voice of our firm. This role is responsible for creating an exceptionally positive, professional, and memorable first impression for every client, visitor, and caller. From the moment someone walks through our doors or picks up the phone, the Director of First Impressions sets the tone for the SEIA experience, one that is warm, polished, and client-centric.
This role oversees front-desk operations and provides broad administrative and office support as needed. The Director of First Impressions consistently upholds the highest standards of professionalism, ethics, confidentiality, and regulatory compliance, and models those standards in all interactions with clients, advisors, associates, and staff.
Work Schedule: Monday–Thursday, 8:30 am–4:30 pm; Friday, 8:30 am–1:00 pm
KEY RESPONSIBILITIES
Client & Visitor Experience
- Serve as a brand ambassador for SEIA through professional appearance, demeanor, and attitude
- Greet all visitors with genuine warmth, natural enthusiasm, and consistent eye contact
- Ensure accurate name pronunciation and greet visitors by name whenever possible
- Ask thoughtful questions that demonstrate sincere interest and familiarity with each visitor
- Create a welcoming environment that makes every client feel valued and at ease
- Offer hospitality services, including hanging coats and offering beverages (water, coffee, tea, soft drinks)
- Notify appropriate staff of client arrivals promptly and professionally
Telephone & Communication
- Answer incoming calls with a welcoming tone and voice inflection that conveys priority and care
- Maintain an upbeat, positive, and solution-oriented demeanor on every call
- Monitor and manage the general voicemail inbox and route messages appropriately
Office & Front Desk Operations
- Set the standard for professionalism and service excellence across the office
- Sort and distribute incoming U.S. mail
- Coordinate UPS shipments and operate shipping software
- Monitor, order, and restock office, facility, and equipment supplies
- Coordinate scheduling, setup, and upkeep of conference rooms
- Maintain cleanliness and organization of common areas and kitchen spaces
Administrative & Team Support
- Provide administrative support to staff and advisors as needed
- Assist with office-wide initiatives and special administrative projects
- Coordinate ordering and delivery of office services
- Support the planning and execution of client and internal office events
Professional Standards
- Consistently adhere to firm policies, legal and regulatory requirements, and ethical standards
- Interact with all clients, staff, associates, and advisors with professionalism, respect, and discretion
- Demonstrate initiative, attentiveness, and a proactive approach to anticipating needs
QUALIFICATIONS
- Strong verbal and written communication skills with attention to detail
- Warm, friendly, and professional attitude
- Excellent interpersonal, organizational, and customer service skills
- Ability to multitask and manage front-office responsibilities effectively
- Proficiency with Microsoft Word, Outlook, Excel, and OneDrive; comfortable using office technology
- High school diploma or equivalent; prior administrative or customer service experience preferred
Not Specified
I
Order Entry Clerk
✦ New
Salary not disclosed
5 days a week onsite in Temple, GA
$20/hr - OT is available
Flexible work schedule
Required Skills & Experience
- Experience with Excel and other Microsoft Suite Products
- Data entry skills
- Strong attention to detail
Nice to Have Skills & Experience
- Previous order entry experience
Job Description
We’re looking for a reliable, detail driven Order Entry Clerk to join our busy clerical team. If you enjoy fast paced work, staying organized, and keeping operations running smoothly, this is a great opportunity to grow your skills and build a long term career.
- Enter and process 20+ orders per day with speed and accuracy
- Pull orders from the “Releases” inbox
- Release orders in a timely, organized manner
- Support general office and clerical tasks
- Participate in cross training opportunities
- Proficient with Excel
Not Specified
W
Customer Service/ Sales Order Administration Supervisor
✦ New
Salary not disclosed
Wireless CCTV, LLC (“WCCTV”) located in Richardson, Texas, is a subsidiary of Wireless CCTV Ltd originally established and located in the UK. WCCTV is the market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks. ( ).
The Company prides itself on developing innovative, customer-focused products and providing world-class customer support services. The Company's range of video surveillance solutions includes:
- Rapid deployment pole cameras
- Mobile surveillance trailers
- Time lapse video services
The Company is looking for an experienced Customer Service / Sales Order Administration Supervisor who is looking for a challenging and diverse role in a small but fast-growing business environment. You will enjoy a “hands on” role focused on providing best in class customer service by building strong customer relationships while maximizing the value of WCCTV’s products and services.
Full-time position with work hours of Monday through Friday, 8:00 am to 5:00 pm and located onsite at our U.S. headquarters in Richardson, TX.
Customer Onboarding / Sales Order Administration
- Supervise Customer Success Representatives responsible for the onboarding and ongoing support of all new and existing customers.
- Serves as the primary point of coordination between customers and internal teams to ensure a smooth, efficient onboarding experience. Ensure orders are reviewed, validated, and processed within defined SLA timeframes while maintaining a high level of accuracy and consistency.
- Ensure internal staff are clearly communicating to customers the onboarding process, timelines, and next steps after placing an order ensuring that they have access to all required systems, documentation, and support resources.
- Coordinate closely with Service, Production, and Operations to confirm site details, order requirements, deployment readiness, and scheduling.
- Ensure staff members communicate order updates and/or changes to both internal teams and customers in a clear and timely manner.
- Ensure customers are followed up the next day following installation.
- Ensure accurate records, reporting, and visibility into onboarding status, account activity, and SLA performance within the ticketing system.
- Identify and resolve onboarding issues that could impact deployment timelines or customer satisfaction and serve as point of escalation as required.
- Monitor customer feedback and onboarding metrics, using data to continuously improve the onboarding experience.
- Support continuous improvement of onboarding processes, workflows, and documentation to improve efficiency and client experience.
- Implement and refine customer success tools and technologies to enhance efficiency and effectiveness.
Ongoing Customer Support
- Ensure that internal staff respond to all incoming calls and emails from customers and timely assistance is provided on their WCCTV surveillance equipment.
- Monitor ticket queue ensuring internal staff are initiating action on all tickets, monitor closure and ensures compliance for ticket resolution and response times meet established SLAs.
- Evaluate common areas/topics where customer questions arise and identify additional support and/or refresher training as needed.
- Analyze customer inquiry data to identify trends and insights, driving improvements in customer support processes and strategies.
- Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas & challenges. Advocates for customer needs internally, influencing product development and service offerings.
Supervisory Responsibilities:
- Effectively train, manage, and develop staff ensuring successful delivery of the customer success function, including agreed KPI’s.
- Responsible for the hiring, discipline and training of assigned staff in conjunction with Department Manager.
- Review time off requests and ensure adequate staff levels are in place at all times.
- Monitors staff performance ensuring all customer service level agreements (SLAs) are met or exceeded.
- Establish KPIs for staff, evaluate performance against KPIs and job responsibilities and conduct quarterly performance reviews. Takes remedial action as required if an individual’s performance does not meet the required standards.
- Conducts regular team meetings and 1-2-1s with direct report lines.
- Identify & implement improvements within the team to ensure efficiencies within all processes.
Education and Experience Requirements:
- High school degree or equivalent required; Associate degree in Business, Management or related discipline preferred.
- Minimum of four to six years of customer call center or customer facing help desk experience supporting technology related products required. Previous customer onboarding experience preferred.
- Two to three years of previous supervisory experience within a help desk, call center or related operation required.
- Previous experience working cross-functionally with Sales, Operations, Production advocating for customers.
- Proven track record of successfully developing and executing customer success strategies.
- A passion for helping customers succeed and a commitment to delivering exceptional service.
- Strong leadership and supervisory skills, with experience leading high-performing teams.
- Effective computer skills to include Microsoft Office, service ticketing systems, knowledge base, ERP and related computer software required. Experience with Zoho preferred.
- Experience developing, tracking and evaluating customer success performance metrics.
- Ability to multi-task, demonstrate initiative and focus on delivering high quality results leading to improved customer satisfaction.
- Strong problem-solving skills, analytical, and a proactive approach to addressing customer needs.
- Strong time management, organization and problem-solving skills required. Ability to work under pressure and with shifting priorities is a must.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, customers, and internal teams.
Compensation and Benefits:
- Competitive salary range of $60,000 to $63,000 per year depending upon experience.
- 10 days paid vacation (increases with length of service) + seven (7) paid Company holidays.
- Company provided medical, dental, vision, FSA and life/AD&D insurance plans.
- 401k Plan with Company match of up to 4% and immediate vesting.
WCCTV is committed to the success of its employees and demonstrates this through our development of people. The successful candidate can expect to receive comprehensive training, coaching and support as well as opportunities for advancement.
WCCTV is an Equal Opportunity Employer.
Not Specified
C
Warehouse Order Selector - Now Hiring
Salary not disclosed
Job Description:
We Deliver the Goods:- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
- Growth opportunities performing essential work to support Americas food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
- Sunday- Thursday 2pm start time
- Hourly Pay $17.50
Select cases and other containers of food and non-foods products to fill customer orders from multi-level rack warehouse storage systems. Items are placed on pallets and completed orders are moved to the loading dock staging area with an electric pallet jack/forklift, wrapped, labeled and readied for shipment in a timely manner observing all safety regulations and ensuring all quality standards are met while maintaining the efficient flow of product through the production process. Functions as a team member within the department and organization, as required, and perform any duties assigned to best serve the company.
Position Responsibilities:
- Follow all preferred work methods, safety policies and procedures per company guidelines. Ensure work area is safe and report any unsafe conditions and/or acts immediately.
- Review work schedule, obtain supplies required to perform the work and prepare for operations. Perform a safety check on pallet jack/forklift to be used and insure that all other safety devices are functioning properly. Put on all required Personal Protective Equipment and Safety Gear.
- Meet required productivity and accuracy standards per location and company guidelines.
- Place pallets on pallet jack and operate along assigned multi-level racks and locate products according to order sheets.
- Manually place the appropriate stock items on pallet from pick slots and racks as required. Use single and/or double pallets as directed.
- Transport completed palletized customer order to shipping dock staging area. May be required to shrink-wrap pallet for staging.
- Remove batteries requiring recharging, replace with charged batteries, or attach re-charger and complete vehicle inspection checklist. At the end of the shift secure all equipment and complete all necessary paperwork.
- Performs other related duties as assigned.
Qualifications:
High School Diploma/GED or Equivalent Experience6-12 months of warehouse and/or distribution work experience
Must be able to work the scheduled / assigned times and required overtime for the position
Able to stand, walk, reach and lift repeatedly throughout shift
Able to lift and stack product between 10-35 pounds and up to 80 pounds occasionally throughout shift
Able to work in multi-temperature environments, i.e. cooler, freezer and dry
Pass pre-employment drug test
Company description
Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.
Awards and Accolades
Performance Food Group and/or its subsidiaries (individually or collectively, the \"Company\") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the \"EEO is the Law\" poster and supplement; and (3) the Pay Transparency Policy Statement.
Not Specified
Will Call Order Selector
Salary not disclosed
Job Description:
We Deliver the Goods:- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
- Growth opportunities performing essential work to support Americas food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
The Will Call Coordinator is responsible for providing excellent service to customers, sales, opco associates, and others who are picking up ordered food and non-food products via the location's service/will call area/window/desk. The position may report to the warehouse or sales department. The Will Call Coordinator performs duties including but not limited to selecting product, palletizing product, organizing product by order, processing invoices, handling payment, and other related duties. The position interfaces with customers, associates and vendors. The position requires strong customer service and interpersonal skills, organization skills and the ability to manage multiple priorities. The Will Call Coordinator functions as a team member within the warehouse department and performs all duties as assigned to meet business needs. Performs all duties in accordance with the Company's safety and work process policies and procedures.
Position Summary:
- Accurately, timely and safely selects product from pick slots and palletizes product for orders. Carefully organizes product for pick up in assigned will call area. Keeps will call area organized, clean and free of clutter and debris.
- Provides administrative support including verbal/written communication, all required paperwork and system data entry. Completes all duties accurately and timely.
- Analyze and interpret numerical data and perform basic math functions. Ensures count accuracy, record count, and verifies quality and labeling of orders according to shipping documents.
- Communicate with customers, vendors and company personnel in a positive and proactive manner.
- Understands the critical need for Food Safety and HACCP in all work activities, application and documentation.
- Perform back up work for warehouse, as needed, including but not limited to receiving, let-downs, put-away, selection, sanitation, loading, etc.
- Performs other related duties as assigned.
Qualifications:
High School graduate/GED6-12 months Order selection and/or warehouse related work experience operating a pallet jack and/or forklift
Company description
Performance Foodservice, PFGs broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.
Awards and Accolades
Performance Food Group and/or its subsidiaries (individually or collectively, the \"Company\") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the \"EEO is the Law\" poster and supplement; and (3) the Pay Transparency Policy Statement.
Not Specified
T
Warehouse Order Picker
Salary not disclosed
As a Warehouse Order Picker, you will be responsible for assisting with warehouse operations and ensuring smooth logistics, including: organize inventory and ensure items are stored properly.
load and unload shipments.
operate warehouse equipment and pallet jacks.
pick, pack, and prepare orders for shipping.
assist in receiving and verifying incoming products.
maintain clean and safe work environment.
conduct regular stock checks and report discrepancies.
coordinate with team to meet productivity goals.
help with labeling and sorting products.
adhere to safety procedures.
use basic computer systems to track inventory.
assist with pulling inventory, prepare shipments, and customer returns.
work closely with shipping carriers to schedule pickups.
help manage paperwork for incoming and outgoing shipments.
work closely with Finance to provide billing and documentation in a timely manner.
work closely with warehouse leads to deal with order and shipping issues.
be constantly mindful of schedules and committed to delivering all tasks on time.
submit timely activity reports as required.
learn company products and services to assist customers.
Duties and responsibilities can change depending on business needs.
Not Specified
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