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$18.00 per hour
To lead and support the stand supervisors in the successful daily operation of assigned locations while maintaining compliance of all food quality and safety standards, company policies and customer service procedures to create a fun and memorable experience for all guests.
Responsibilities:
- Lead and support a team of stand supervisors and associates assigned to your location(s). Assist in the ongoing training and motivation to deliver high quality customer service.
- Enforce proper food preparation and handling procedures in compliance with all health department and Food and Beverage Operation policies regarding sanitation. Regularly inspect equipment and work areas to ensure cleanliness and safety.
- Monitor stock levels and assist in the ordering of supplies as necessary. Ensure that all items are appropriately stored, labeled, handled and rotated.
- Foster a culture of cooperation amongst the management team to ensure smooth coordination between food preparation and service.
- Troubleshoot any issues related to staff, equipment, or customer service promptly with upper management to minimize disruptions of service.
- Enhance the guest experience by maintaining a positive, energetic, and welcoming atmosphere, even during high-traffic periods.
- Ensure that all guests are treated with respect and receive prompt, friendly, and efficient service. Address any guest concerns or issues in a positive, solution-oriented manner.
- Regularly walk the dining area to engage with guests using the "2-finger" method—casually and courteously interacting with guests to check on their satisfaction, gather feedback, and address any issues. This method allows for a friendly, approachable manner without interrupting the guest experience.
- Continually monitor the cleanliness and organization of all units within the assigned area to ensure the safety of all associates and guests
- Provide ongoing feedback and support to supervision and associates, ensuring the highest level of performance and teamwork. Implement coaching and foster development plans when necessary.
- Routinely evaluate associates and provide recommendations for those that are qualified and available for promotion.
- Comply with all Six Flags policies at all times.
Qualifications:
- Proven experience as a supervisor in fast paced, high pressure environment.
- Basic knowledge of food safety and sanitation standards; passed/able to pass ServSafe Alcohol and ServSafe Manager.
- Ability to work flexible hours, including weekends, holidays, and peak season periods.
- Must be professional, outgoing, energetic, self-motivated, and able to motivate others while displaying a positive attitude.
- Comfortable with POS System.
- Strong communication skills.
$32.60 - $48.90 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights
- Position: Supervisor PB Surgical Coding
- Location: Warrenville, IL
- Full Time
- Hours: Monday-Friday, [hours and flexible work schedules]
A Brief Overview:
The Supervisor, Medical Coding, is responsible for overseeing the medical coding team, ensuring accurate code assignments, adherence to coding guidelines, and compliance with regulatory requirements. This position plays a pivotal role in maintaining financial accuracy and integrity within the hospital.
What you will do:
- Supervise and provide leadership to a team of medical coders, offering guidance, training, and support to ensure high-quality code assignments.
- Oversee and review diagnostic (ICD-10-CM) and procedural (CPT) codes assigned to medical records, validating their accuracy and adherence to coding guidelines.
- Conduct internal coding audits to monitor coding accuracy and consistency, providing feedback and guidance to coding staff.
- Collaborate with clinical staff, physicians, and clinical documentation specialists to ensure accurate coding and identify opportunities for documentation improvement.
- Stay current with coding guidelines, conventions, and regulatory changes, and disseminate information to the coding team.
- Ensure coding practices comply with federal, state, and local healthcare regulations and standards, including HIPAA.
- Generate coding reports, analyze coding data, and provide insights into coding accuracy, trends, and process improvement opportunities.
- Provide ongoing training and development opportunities for coding staff, ensuring they stay updated on best practices and regulations.
- Collaborate closely with clinical staff, health information management, and other departments to streamline the flow of coding-related information.
- Maintain strict confidentiality and security of patient data, complying with HIPAA and other privacy regulations.
What you will need:
- Bachelors Degree Health Administration Required or Bachelors Degree Information Technology Required
- 5+ Years of medical coding experience, with at least 2 years in a supervisory or leadership role.
- Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC) Required And
- Certified Coding Specialist (CCS) - American Health Information Management Association (AHIMA) Required
Benefits:
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, and Vision options
- Tuition Reimbursement
- Free Parking at designated locations
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals ? Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) ? all recognized as Magnet hospitals for nursing excellence. For more information, visit you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website ( ) to better understand how Endeavor Health delivers on its mission to ?help everyone in our communities be their best?.
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
$18.00 per hour
To lead and support the stand supervisors in the successful daily operation of assigned locations while maintaining compliance of all food quality and safety standards, company policies and customer service procedures to create a fun and memorable experience for all guests.
Responsibilities:
- Lead and support a team of stand supervisors and associates assigned to your location(s). Assist in the ongoing training and motivation to deliver high quality customer service.
- Enforce proper food preparation and handling procedures in compliance with all health department and Food and Beverage Operation policies regarding sanitation. Regularly inspect equipment and work areas to ensure cleanliness and safety.
- Monitor stock levels and assist in the ordering of supplies as necessary. Ensure that all items are appropriately stored, labeled, handled and rotated.
- Foster a culture of cooperation amongst the management team to ensure smooth coordination between food preparation and service.
- Troubleshoot any issues related to staff, equipment, or customer service promptly with upper management to minimize disruptions of service.
- Enhance the guest experience by maintaining a positive, energetic, and welcoming atmosphere, even during high-traffic periods.
- Ensure that all guests are treated with respect and receive prompt, friendly, and efficient service. Address any guest concerns or issues in a positive, solution-oriented manner.
- Regularly walk the dining area to engage with guests using the "2-finger" method—casually and courteously interacting with guests to check on their satisfaction, gather feedback, and address any issues. This method allows for a friendly, approachable manner without interrupting the guest experience.
- Continually monitor the cleanliness and organization of all units within the assigned area to ensure the safety of all associates and guests
- Provide ongoing feedback and support to supervision and associates, ensuring the highest level of performance and teamwork. Implement coaching and foster development plans when necessary.
- Routinely evaluate associates and provide recommendations for those that are qualified and available for promotion.
- Comply with all Six Flags policies at all times.
Qualifications:
- Proven experience as a supervisor in fast paced, high pressure environment.
- Basic knowledge of food safety and sanitation standards; passed/able to pass ServSafe Alcohol and ServSafe Manager.
- Ability to work flexible hours, including weekends, holidays, and peak season periods.
- Must be professional, outgoing, energetic, self-motivated, and able to motivate others while displaying a positive attitude.
- Comfortable with POS System.
- Strong communication skills.
$18.00 per hour
To lead and support the stand supervisors in the successful daily operation of assigned locations while maintaining compliance of all food quality and safety standards, company policies and customer service procedures to create a fun and memorable experience for all guests.
Responsibilities:
- Lead and support a team of stand supervisors and associates assigned to your location(s). Assist in the ongoing training and motivation to deliver high quality customer service.
- Enforce proper food preparation and handling procedures in compliance with all health department and Food and Beverage Operation policies regarding sanitation. Regularly inspect equipment and work areas to ensure cleanliness and safety.
- Monitor stock levels and assist in the ordering of supplies as necessary. Ensure that all items are appropriately stored, labeled, handled and rotated.
- Foster a culture of cooperation amongst the management team to ensure smooth coordination between food preparation and service.
- Troubleshoot any issues related to staff, equipment, or customer service promptly with upper management to minimize disruptions of service.
- Enhance the guest experience by maintaining a positive, energetic, and welcoming atmosphere, even during high-traffic periods.
- Ensure that all guests are treated with respect and receive prompt, friendly, and efficient service. Address any guest concerns or issues in a positive, solution-oriented manner.
- Regularly walk the dining area to engage with guests using the “2-finger” method—casually and courteously interacting with guests to check on their satisfaction, gather feedback, and address any issues. This method allows for a friendly, approachable manner without interrupting the guest experience.
- Continually monitor the cleanliness and organization of all units within the assigned area to ensure the safety of all associates and guests
- Provide ongoing feedback and support to supervision and associates, ensuring the highest level of performance and teamwork. Implement coaching and foster development plans when necessary.
- Routinely evaluate associates and provide recommendations for those that are qualified and available for promotion.
- Comply with all Six Flags policies at all times.
Qualifications:
- Proven experience as a supervisor in fast paced, high pressure environment.
- Basic knowledge of food safety and sanitation standards; passed/able to pass ServSafe Alcohol and ServSafe Manager.
- Ability to work flexible hours, including weekends, holidays, and peak season periods.
- Must be professional, outgoing, energetic, self-motivated, and able to motivate others while displaying a positive attitude.
- Comfortable with POS System.
- Strong communication skills.
Wireless CCTV, LLC (“WCCTV”) located in Richardson, Texas, is a subsidiary of Wireless CCTV Ltd originally established and located in the UK. WCCTV is the market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks. ( ).
The Company prides itself on developing innovative, customer-focused products and providing world-class customer support services. The Company's range of video surveillance solutions includes:
- Rapid deployment pole cameras
- Mobile surveillance trailers
- Time lapse video services
The Company is looking for an experienced Customer Service / Sales Order Administration Supervisor who is looking for a challenging and diverse role in a small but fast-growing business environment. You will enjoy a “hands on” role focused on providing best in class customer service by building strong customer relationships while maximizing the value of WCCTV’s products and services.
Full-time position with work hours of Monday through Friday, 8:00 am to 5:00 pm and located onsite at our U.S. headquarters in Richardson, TX.
Customer Onboarding / Sales Order Administration
- Supervise Customer Success Representatives responsible for the onboarding and ongoing support of all new and existing customers.
- Serves as the primary point of coordination between customers and internal teams to ensure a smooth, efficient onboarding experience. Ensure orders are reviewed, validated, and processed within defined SLA timeframes while maintaining a high level of accuracy and consistency.
- Ensure internal staff are clearly communicating to customers the onboarding process, timelines, and next steps after placing an order ensuring that they have access to all required systems, documentation, and support resources.
- Coordinate closely with Service, Production, and Operations to confirm site details, order requirements, deployment readiness, and scheduling.
- Ensure staff members communicate order updates and/or changes to both internal teams and customers in a clear and timely manner.
- Ensure customers are followed up the next day following installation.
- Ensure accurate records, reporting, and visibility into onboarding status, account activity, and SLA performance within the ticketing system.
- Identify and resolve onboarding issues that could impact deployment timelines or customer satisfaction and serve as point of escalation as required.
- Monitor customer feedback and onboarding metrics, using data to continuously improve the onboarding experience.
- Support continuous improvement of onboarding processes, workflows, and documentation to improve efficiency and client experience.
- Implement and refine customer success tools and technologies to enhance efficiency and effectiveness.
Ongoing Customer Support
- Ensure that internal staff respond to all incoming calls and emails from customers and timely assistance is provided on their WCCTV surveillance equipment.
- Monitor ticket queue ensuring internal staff are initiating action on all tickets, monitor closure and ensures compliance for ticket resolution and response times meet established SLAs.
- Evaluate common areas/topics where customer questions arise and identify additional support and/or refresher training as needed.
- Analyze customer inquiry data to identify trends and insights, driving improvements in customer support processes and strategies.
- Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas & challenges. Advocates for customer needs internally, influencing product development and service offerings.
Supervisory Responsibilities:
- Effectively train, manage, and develop staff ensuring successful delivery of the customer success function, including agreed KPI’s.
- Responsible for the hiring, discipline and training of assigned staff in conjunction with Department Manager.
- Review time off requests and ensure adequate staff levels are in place at all times.
- Monitors staff performance ensuring all customer service level agreements (SLAs) are met or exceeded.
- Establish KPIs for staff, evaluate performance against KPIs and job responsibilities and conduct quarterly performance reviews. Takes remedial action as required if an individual’s performance does not meet the required standards.
- Conducts regular team meetings and 1-2-1s with direct report lines.
- Identify & implement improvements within the team to ensure efficiencies within all processes.
Education and Experience Requirements:
- High school degree or equivalent required; Associate degree in Business, Management or related discipline preferred.
- Minimum of four to six years of customer call center or customer facing help desk experience supporting technology related products required. Previous customer onboarding experience preferred.
- Two to three years of previous supervisory experience within a help desk, call center or related operation required.
- Previous experience working cross-functionally with Sales, Operations, Production advocating for customers.
- Proven track record of successfully developing and executing customer success strategies.
- A passion for helping customers succeed and a commitment to delivering exceptional service.
- Strong leadership and supervisory skills, with experience leading high-performing teams.
- Effective computer skills to include Microsoft Office, service ticketing systems, knowledge base, ERP and related computer software required. Experience with Zoho preferred.
- Experience developing, tracking and evaluating customer success performance metrics.
- Ability to multi-task, demonstrate initiative and focus on delivering high quality results leading to improved customer satisfaction.
- Strong problem-solving skills, analytical, and a proactive approach to addressing customer needs.
- Strong time management, organization and problem-solving skills required. Ability to work under pressure and with shifting priorities is a must.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, customers, and internal teams.
Compensation and Benefits:
- Competitive salary range of $60,000 to $63,000 per year depending upon experience.
- 10 days paid vacation (increases with length of service) + seven (7) paid Company holidays.
- Company provided medical, dental, vision, FSA and life/AD&D insurance plans.
- 401k Plan with Company match of up to 4% and immediate vesting.
WCCTV is committed to the success of its employees and demonstrates this through our development of people. The successful candidate can expect to receive comprehensive training, coaching and support as well as opportunities for advancement.
WCCTV is an Equal Opportunity Employer.
AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.
AGE Solutions is seeking an experienced Task Order Project Manager to lead, oversee, and monitor the execution of an enterprise AV/VTC support program for a DoD Agency. The selected candidate will serve as a single management point of contact between the Government customer, the contract team, and AGE Solutions' senior leadership team. The selected candidate will be responsible for all aspects of TO performance to including staffing, employee mentorship, customer satisfaction, completion of all TO activities, quality management, submission of deliverables, subcontractor management, and financial performance.
Responsibilities Include:
- Serves as the project manager for a complex task order and shall assist the Program Manager in working with the Government Contracting Officer (KO), the task order-level Task Order Managers, Government management personnel and customer agency representatives.
- Under the guidance of the Program Manager, responsible for the overall management of the specific task order(s) and ensuring that the technical solutions and schedules in the task order are implemented in a timely manner.
- May be tasked to participate in Site Surveys for future technical refreshes and for Site Visits and System Testing for Augmentation Outside Vendor Contracts to communicate all findings and recommendation to the assigned VTC Engineer POC.
- Develop and manage project schedules for AV/VTC maintenance activities and installations.
- Develop and manage project plans.
- Oversee technical execution of the task order and ensure quality delivery of work and deliverables across all task areas.
- Develop and submit presentations and reports concerning all aspects of execution.
- Lead In Progress Review (IPR) meetings with government and contractor stakeholders.
- Develop and submit status reports to the government customer, including Monthly Status Reports (MSRs)
- Ensure the continued qualification and access of the contract team and submit associated reports such as 8140 compliance reports, CAC reports, etc.
- Coordinate daily with the contract team and government customer.
- Provide reporting and updates to the AGE PMO.
Required Skills, Qualifications and Experience:
- Experience:
- Five (5) years relevant experience and 5 years of leadership experience with progressively higher responsibility in the public and/or private sector in the IT and/or consulting fields.
- Education:
- BS or BA degree or four (4) additional years of related experience.
- Certifications:
- Must have a current Project Management Professional (PMP) or equivalent.
- Must have at least one of the following: AMX Technician (Networked AV) Certification, Completed Crestron CTI Technician Track Certification, or AVIXA CTS certification.
- Clearance:
- Must possess a High Risk, Secret, Critical Sensitive with a Tier 5/SSBI investigation (DoD Top Secret).
Preferred Qualifications:
- Experience managing DoD AV/VTC installation, configuration, programming, maintenance, and support contracts.
- Technical AV/VTC experience.
- Security+ CE certification or higher.
Work Environment and Physical Demand:
- Must be able to sit and work at a computer for extended periods.
- Must be able to occasionally visit installation and customer sites and assist team members.
- Work may require lifting and moving equipment of up to 40 pounds.
Compensation: $95,000+
At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.
- 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
- Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
- 401(k) with Match: We match 3% of your contributions with immediate vesting.
- Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
- Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
- Parental Leave: 15 days of fully paid leave for new parents, because family matters.
- Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
- Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
- Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
At AGE, you'll do work that matters, supported by a company that delivers for its people.
WM Supercenter #5932
12800 Pines Blvd Pembroke Pines, FL 33027-1708
$15.00 - $28.00/hr*
Part time
Shift may start between 8:00am - 11:00am
Shift may start between 1:00pm - 4:00pm
Role SummaryOnline Order Filling associates have one focus: to fill and dispense online orders. They locate, prepare, and package merchandise, ensuring the accuracy of orders prior to pick up. They make appropriate product substitutions and consult with the customer as needed to ensure satisfaction. For complete job duties and requirements, see the Job Description.
What You'll DoDo you enjoy shopping? Online orderfillers and delivery associates get to do just that every day. Online orderfillers have the opportunity to shop for our customers and choose just the right apple, or select their favorite cereal. This position is extremely fast paced and is one that gets to spend time in all departments shopping for our customers and filling their online orders. Order fillers and delivery associates also get to dispense orders to our customers and engage them in conversation throughout the dispensing process. The pace can be intense, especially in the evenings, on weekends, and during a holiday season. There are times when you have to juggle shopping for our online customers while stopping to help our in store customers. At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see /notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see . *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
What You'll Bring- Acknowledge and greet customers with a smile
- Answer customer questions
- Help customers find the products they are looking for
- Assist fellow associates as needed throughout the store
- Keep your area stocked, clean, and safe
Remote working/work at home options are available for this role.
$18.00 per hour
To lead and support the stand supervisors in the successful daily operation of assigned locations while maintaining compliance of all food quality and safety standards, company policies and customer service procedures to create a fun and memorable experience for all guests.
Responsibilities:
- Lead and support a team of stand supervisors and associates assigned to your location(s). Assist in the ongoing training and motivation to deliver high quality customer service.
- Enforce proper food preparation and handling procedures in compliance with all health department and Food and Beverage Operation policies regarding sanitation. Regularly inspect equipment and work areas to ensure cleanliness and safety.
- Monitor stock levels and assist in the ordering of supplies as necessary. Ensure that all items are appropriately stored, labeled, handled and rotated.
- Foster a culture of cooperation amongst the management team to ensure smooth coordination between food preparation and service.
- Troubleshoot any issues related to staff, equipment, or customer service promptly with upper management to minimize disruptions of service.
- Enhance the guest experience by maintaining a positive, energetic, and welcoming atmosphere, even during high-traffic periods.
- Ensure that all guests are treated with respect and receive prompt, friendly, and efficient service. Address any guest concerns or issues in a positive, solution-oriented manner.
- Regularly walk the dining area to engage with guests using the "2-finger" method—casually and courteously interacting with guests to check on their satisfaction, gather feedback, and address any issues. This method allows for a friendly, approachable manner without interrupting the guest experience.
- Continually monitor the cleanliness and organization of all units within the assigned area to ensure the safety of all associates and guests
- Provide ongoing feedback and support to supervision and associates, ensuring the highest level of performance and teamwork. Implement coaching and foster development plans when necessary.
- Routinely evaluate associates and provide recommendations for those that are qualified and available for promotion.
- Comply with all Six Flags policies at all times.
Qualifications:
- Proven experience as a supervisor in fast paced, high pressure environment.
- Basic knowledge of food safety and sanitation standards; passed/able to pass ServSafe Alcohol and ServSafe Manager.
- Ability to work flexible hours, including weekends, holidays, and peak season periods.
- Must be professional, outgoing, energetic, self-motivated, and able to motivate others while displaying a positive attitude.
- Comfortable with POS System.
- Strong communication skills.
***This opportunity is open only to candidates who are currently authorized to work in the United States on a permanent basis. Our client is unable to provide visa sponsorship now or in the future. Additionally, we are not able to engage with third-party agencies or staffing partners for this role.***
Join a top-tier, privately held spirits organization known for its award-winning portfolio, heritage craftsmanship, and rapid global expansion. Ingenium Talent, a Louisville-based recruiting and search firm, is working with a Dallas-area global consumer packaged goods provider in their search for an IT Order to Cash Manager. Our client is a large, privately owned beverage alcohol company specializing in the production and distribution of premium distilled spirits, with multiple distilleries and a portfolio of widely recognized brands sold in over 100 countries.
Please note that this role is required to be onsite daily at our clients north Dallas corporate location. Relocation assistance is not being offered at this time.
The IT Order to Cash Manager acts as a strategic technology partner to Customer Service, Planning, Commercial Operations, Finance, and Compliance teams. This role blends Business Relationship Management and Solution Architecture to enable and optimize digital capabilities across the full Order to Cash (O2C) lifecycle. This includes ownership of technology solutions supporting order management, pricing, invoicing, trade promotions, accounts receivable, and end-to-end inventory tracking for compliance and reporting. The role ensures alignment between business objectives and scalable, integrated technology platforms that enhance operational efficiency, revenue realization, and customer experience.
Key Responsibilities
- Serve as the primary IT liaison for Order to Cash stakeholders across Customer Service, Planning, Commercial Operations, Finance, and Compliance
- Build strong partnerships with business leaders to understand priorities, challenges, and growth opportunities
- Translate business needs into technology strategies, roadmaps, and scalable solution designs aligned with enterprise architecture
- Lead demand intake, prioritization, and value assessment for O2C initiatives
- Act as a trusted advisor on technology capabilities, innovation opportunities, and industry best practices within consumer goods
- Define and maintain end-to-end solution architecture across Order to Cash processes
- Ensure seamless integration across ERP, CRM, trade promotion, and analytics platforms
- Enforce adherence to enterprise architecture standards, security policies, integration frameworks, and data governance practices
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field
- 10+ years of experience in enterprise IT, including business-facing roles
- 5+ years supporting Order to Cash processes
- Hands-on experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics
- Experience with cloud ERP platforms such as Oracle Fusion Cloud
- Strong understanding of consumer packaged goods (CPG) processes, including trade management and retailer engagement
- Proven experience in solution architecture, systems integration, and enterprise applications
- Background in the alcohol beverage or broader CPG industry strong preferred
- Excellent stakeholder management and communication skills
All qualified candidates are encouraged to apply today!
Position Details
Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 892 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.
Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.
Active - Benefit Eligible and Accrues Time Off
Work Hours per Biweekly Pay Period: 80.00
Shift: Flexible Hours and/or Flexible Schedule
Location: 210 South Florida Avenue Lakeland, FL
Pay Rate: Min $24.73 Mid $30.92
Position Summary
Under the direction of the Coding and Clinical Documentation Improvement Manger , reviews clinical documentation and diagnostic results, as appropriate, to extract data and apply appropriate ICD-10-CM, CPT, and/or HCPCS codes and modifiers to outpatient encounters for reimbursement and statistical purposes. Communicates with physicians, physician advisor or other hospital team members as needed to obtain optimal documentation to meet coding and compliance standards. Abstracts clinical and demographic information in ICD-10 CM, CPT, and HCPCS codes and modifiers into the computerized patient abstract, Participates in ongoing continued education to assure knowledge and compliance with annual changes.
Position Responsibilities
People At The Heart Of All That We Do
- Fosters an inclusive and engaged environment through teamwork and collaboration.
- Ensures patients and families have the best possible experiences across the continuum of care.
- Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
Safety And Performance Improvement
- Behaves in a mindful manner focused on self, patient, visitor, and team safety.
- Demonstrates accountability and commitment to quality work.
- Participates actively in process improvement and adoption of standard work.
Stewardship
- Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
- Knows and adheres to organizational and department policies and procedures.
Standard Work Duties
- Determines whether the coding assigned was properly assigned based upon clinical indicators and review of the medical documentation and application of coding guidelines.
- Develop and apply appeal arguments to defend the coding and clinical decisions while being able to address and refute the coding determination made by the carrier/payer.
- Drafts appeal letters, including the coding argument with clinical and coding references, to support the coding decision. This may include providing additional medical record documentation.
- Identifies areas for education to improve complete and accurate coding and billing and provide feedback to management regarding trends or patterns noticed in the coding for discussion.
- Continued follow-up on denials as payers may continue to deny. Collaboration with Physician Advisor as required to continue appeal process.
- Continuously reviews changes in coding rules and regulations including in Coding Clinic, CMS, and other payer guidelines.
- Complete denials/appeals reports for leadership.
- Documents all findings in the denials management application and routes to the appropriate person in the workflow for follow-up.
- Assigns and sequence documents all findings in the denials management application and routes to the appropriate person in the workflow for follow-up.s diagnostic and procedural codes using appropriate classification systems utilizing official coding guidelines.
- Performs special projects and/or other duties as assigned.
Competencies & Skills
Nonessential:
- Computer Experience, especially with computerized encoder products and computer-assisted coding applications.
- Requires critical thinking skills, organizational skills, written and verbal communication skills, decisive judgment, and the ability to work with minimal supervision
- MS-DRG and APR-DRG methodology expertise required. Strong knowledge of ICD-10-CM, ICD-10-PCS, POAs, HACs, PSIs, SOIs, ROMs and mortality rates as well as physician queries.
Qualifications & Experience
Nonessential:
- Associate Degree
Essential:
- High School diploma with Associate Degree from accredited HIM program or certificate in coding from an accredited college.
Other information:
Certifications Essential: CCS
Certifications Preferred: Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA).
Experience Essential: 2-5 years acute care hospital inpatient coding experience within the past five years.