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Role: ServiceNow ITSM Pro and ITOM Technical Solution Architect

Duration: 6 months with potential for extension/conversion

Location: 100% Remote

ServiceNow ITSM Pro and ITOM Technical Solution Architect

We are seeking a highly skilled and experienced ServiceNow ITSM Pro and ITOM Technical Solution Architect to join our team. The successful candidate will have hands-on experience with ServiceNow ITSM Pro and ITOM platform and will be responsible for designing and implementing the overall architecture and technical solution for our ITSM Pro and ITOM platform.

Credentials: Required

* ServiceNow Certified System Administrator (CSA)

* ServiceNow Certified Implementation Specialist (CIS) - ITSM Pro and ITOM

Nice to have:

* ITIL Foundation Certificate in IT Service Management

* ITIL Intermediate Certificate in Service Design

* ITIL Intermediate Certificate in Service Transition

Required Experience:

5+ years of related work experience or equivalent combination of transferable experience in Technology application design and development

5+ years of work experience designing systems/applications architecture on progressively complex IT projects.

Required Education:

Related Bachelor's degree in an IT related field or relevant work experience

Key Responsibilities:

1. Develop and implement ITSM Pro and ITOM solution architecture, design, and configuration, with hands-on experience in ServiceNow platform

2. Ensure solution meets business needs, is scalable, secure, and cost-effective, with a focus on delivering high-quality solutions

3. Collaborate with stakeholders to gather requirements and define solution scope, with excellent communication and interpersonal skills

4. Design and implement ITSM Pro processes, workflows, and integrations (Incident, Problem, Change, Service Request, etc.), with hands-on experience in ServiceNow ITSM Pro

5. Design and implement ITOM processes, workflows, and integrations (Discovery, Orchestration, Event Management, etc.), with hands-on experience in ServiceNow ITOM

6. Develop and maintain technical documentation, including solution designs and architecture diagrams, with excellent technical writing skills

7. Provide technical guidance and support to junior architects and implementation team members, with a focus on knowledge sharing and team collaboration

8. Ensure solution aligns with ITSM and ITOM best practices and ServiceNow guidelines, with a focus on delivering high-quality solutions

Hands-on Experience:

* 3+ years of hands-on experience with ServiceNow ITSM Pro and ITOM platform

* Experience with ServiceNow configuration and customization

* Experience with ITSM and ITOM processes and best practices (ITIL, etc.)

* Experience with integration with other ServiceNow modules (CMDB, Asset Management, etc.)

* Experience with IT architecture and design principles

* Experience with scripting languages (JavaScript, etc.)

* Experience with data modeling and database design

Technical Expertise:

* ServiceNow ITSM Pro platform (Incident, Problem, Change, Service Request, etc.)

* ServiceNow ITOM platform (Discovery, Orchestration, Event Management, etc.)

* ITSM and ITOM processes and best practices (ITIL, etc.)

* ServiceNow configuration and customization

* Integration with other ServiceNow modules (CMDB, Asset Management, etc.)

* IT architecture and design principles

* Scripting languages (JavaScript, etc.)

* Data modeling and database design

Leadership and Collaboration:

* Serve as a technical advisor and subject matter expert for ITSM Pro and ITOM solutions

* Collaborate with cross-functional teams to resolve technical issues and implement solutions

* Provide technical guidance and mentorship to junior architects and implementation team members

* Facilitate design and implementation of flexible, scalable, and cost-effective solutionsPosition is offered by a no fee agency.

Position Title: Lab IT Systems Analyst

Work Location: Worcester, MA (Onsite)

Assignment Duration: 12 months (possibility of extension)

Position Summary

Role Overview:

This role is responsible for MSI metrics, PVR's(Periodic validation reviews, spreadsheet validation, collecting business requirements for technology improvements.

Background & Context

This person will also collaborate with the team to ensure the smooth functioning of laboratory systems, instruments, and software, with a strong focus on compliance, data management, and process optimization in a GMP (Good Manufacturing Practice) environment.

Key Responsibilities

* Support daily operations of QC laboratories, including troubleshooting issues with QC instruments and equipment.

* Assist with validation activities and documentation (including SIQ and SOQ protocols) to ensure regulatory compliance.

* Implement, maintain, and optimize excel macros and support spreadsheet validation for streamlined data processing and reporting.

* Coordinate and perform Windows upgrades, PC decommissions and software installations and upgrades for lab and operations computers.

* Provide technical support on eliminating manual processes and support feeding requirements to broader enterprise teams.

* Participate and evolve digital transformation by leveraging operations systems such as SAP, Infor, and MES systems (including POMS).

* Support process improvements and ensure data integrity across laboratory workflows.

* Perform Acronis and Nugenesis software installs on new lab PCs.

* Support the team with OSIPI data historian.

Qualification & Experience

* Experience working in GMP laboratory environments.

* Proficiency in Excel, including macro development and troubleshooting.

* Familiarity with validation processes, SIQ/SOQ documentation.

* Knowledge of QC laboratory instruments and equipment maintenance. Knowledge on windows upgrade, Nugenesis and Acronis.

* Hands-on experience with Windows operating systems and installations.

* Experience with operational software such as SAP, Infor, MES (e.g., POMS).

* Strong problem-solving, communication, and organizational skills.

Preferred:

* Background in life sciences or engineering.

* Previous experience supporting QC labs in pharma, biotech, or related industries.

Additional Information

Qualifications:

* Bachelor's degree: Degree level qualification in computer science or equivalent relevant discipline [Senior] or respective proven expertise and experience

Cognitive/Business Skills:

* Requires a high level of attention to detail and mental concentration to always ensure accuracy and total compliance with procedures.

* Requires proven problem-solving skills and the ability to adapt to new requirements.

* Must be results driven striving to meet all targets and metric standards as set by site/department and division leaders.

* Requires innovative thinking, where new and untested solutions are proposed, demonstrated, and implemented on a regular basis.

* Requires total commitment to quality and always maintaining a high standard of work.

* Always demonstrates the highest levels of integrity and a strong work ethic.

* Strong communication skills, both verbal and written, are required for the execution of this role.

* Strong interpersonal skills are required.

* Supports the principles of Perfect Performance.

* Apply advanced technical knowledge and experience to the solution of a broad array of technical problems.

Job/Technical Skills

* 3 years plus in IT QC System / Application Support (essential)

* 3 years plus of relevant IT experience (Essential)

* [Senior] 5 years plus of experience in similar / equivalent role within pharmaceutical industry

* ITIL (Essential)

* GAMP (essential)

* Project Management (Desirable), JIRA/agile knowledge

* Waters Empower (Desirable)

* AVEVA OSI PI Administration or relevant Data Historian Administration (Desirable)

* POMSnet Administration or relevant MES system Administration (Essential)

* Microsoft O365 PowerApps / PowerBi ( Essential)

* AWS/Microsoft certification

* Python/ JAVA skills or any software development and SDLC experience is a plus.

* SharePoint admin experience(Essential)

* Acronis and Nugenesis Knowledge( Essential)

Title: Sr Business Systems Analyst I

Location: Columbia, SC (Role is Fully Onsite and has the potential to move to partial onsite once fully trained.)

Duration: 6 Months (Contract to hire)

Note: Contingent Personnel who are foreign nationals have resided in the US for at least three (3) of the last (5) years prior to assignment to Company's applicable government contract.

Duties

• 
  
• Day to Day:
  
  • 
    
  • Looking for a product owner.
    
  • As a Product Owner for this team, they will be helping with release planning, working with developers and testers along with customers in our business units.
    
  
  
  
• Defines customer needs in technical and business contexts. Ensure the proposed technical and business solutions meet the customer's objectives for the work effort. Provide guidance with planning and prioritization of business analysis activities in support of large project and support efforts.
  
• 25% Elicit and document user requirements to meet a business objective. Identify and validate requirements and organize the information into a logical document using business analysis models that is understood by the customer and Information Systems.
  
• 20% Respond to questions and ensure understanding of why the business solution was chosen. Guide both technical and customer departments in the development of the systems
  
• 15% Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities
  
• 15% Validate the business need for solutions to business problems and process improvements.
  
• 10% Facilitate the transfer of knowledge about the "big picture" direction of the business units to others who support them.
  
• 10% Provide input on the business direction for system changes.
  
• 5% Mentor less experienced business systems analysts
  

Required Technologies:

• 
  
• Some type of Agile ALM like Agility or Jira
  
• Defect management tools
  
• Release Management tools
  
• In depth knowledge of writing User Stories w/ Acceptance Criteria
  

Nice To Have:

• 
  
• Visio, SQL, Insomnia
  
• Agile Certifications (e.g., CSPO, PMI-ACP)
  
• Experience with Secure Application Environments for understanding of authentication, authorization, and data privacy considerations.
  

Skills and Abilities:

• 
  
• Demonstrated expertise in the concepts of the supported business unit.
  
• Demonstrated knowledge of standard industry practices and procedures for the business unit.
  
• Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units.
  
• Able to influence and negotiate solutions to business problems.
  
• Strong teamwork and interpersonal skills. Understands how IT affects an organization and is able to link it to business processes.
  
• Excellent analytical and conceptual skills.
  
• Able to read and comment on test plans and test matrices, project plans, and scope and design documents.
  
• Has a conceptual understanding of project management techniques.
  

Preferred Software and Other Tools: Visio, MS Project or similar software, data mining using DB2, SQL, and/or other tools.

Required Education: Bachelor's degree in Computer Science, Business Administration, or other job related field. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Business Administration or other job related degree

Degree Equivalency: 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Business Administration or other job related degree

Required Work Experience: 6 years of IT business analysis experience.

Preferred Licenses and Certificates: Certified Business Analysis Professional (CBAP), HIPAA, LOMA

Interviews: Onsite

Job Title: Developer IV

Location: Columbia, SC (Hybrid- Tuesday, Wednesday, Thursday Onsite and as needed)

Duration: 12 months (Contract to Hire)

Schedule: Hours: 8:30 - 5:30.

Duties:

Responsible for analysis, design, programming, and implementation of complex applications tasks and projects. Devise feasible, logical procedures to resolve business problems through the use of computer resources. Formulate scope and objectives through research to develop or modify complex systems. Review detailed specifications and recommend modifications. Design, code, test and debug complex application programs.

20% Produce deliverables related to the assigned project. Perform analysis, design, programming, and implementation of systems and procedures to solve complex business or scientific problems. Evaluate interrelationships in immediate programming area to determine how changes in one program will affect another related area. Apply conversions and enhancements to business systems. May lead or provide expertise on assigned projects.

20% Work closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions. Ensure solutions are aligned with business and IT strategies and comply with the organization's architectural standards. Assist in post-implementation support and system enhancements.

20% Test modified programs, create necessary test files and data, verify logic, debug, and write relevant documentation.

15% Design and develop IT systems. Devise new sources of data and develop new approaches and techniques. Involved in the full systems life cycle and is responsible for designing, coding, testing, implementing, maintaining and supporting complex application software that is delivered on time and within budget.

15% Provide guidance to lower-level programmers/analysts. Act as an internal consultant by providing technical guidance on complex projects. Determine and resolve problems with other systems analysts, programmers, and systems users.

10% Test designed programs, verify logic, perform any necessary "debugging," and write the documentation.

Day to Day:

Ideal candidate will be working on the core commercial (non-government) claims systems conducting analysis, design, coding, testing, and implementation of business requirements. The candidate will be responsible for working in a team environment and must be able to communicate effectively verbally and in writing. Must be able to work well under pressure and possess strong interpersonal skills/team building. Must have the ability to establish and maintain effective working relationships with all levels of employees across IT. The candidate must show initiative and a desire to learn and grow within the team on the assignments given.

Work Environment:

Customer-focused, project-oriented programming environment. Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.

Team Name:

Commercial Claims. We are a strong organization with a team consisting of 60+ application development staff within the core commercial claims responsibilities. The teams are divided into smaller groups for management, but the work is completed in a matrixed environment based on the skills of the staff and work to be completed. Teamwork and collaboration are a high priority and critical to the success of all projects. It truly is a great place with great people who work well together.

Minimum Required Skills and Abilities:

• 
  
• Comprehensive understanding of applications/development, quality assurance and integration methodologies, concepts and facilities in a mainframe, midrange, and/or PC/LAN environment.
  
• Demonstrates a high level of technical proficiency in the areas of programming languages, platform capabilities, and methods of systems analysis and program design.
  
• Excellent analysis, decision-making, and problem solving skills.
  
• Demonstrates logical abstract thinking and assimilating/adhering to project goals and deadlines.
  
• Ability to communicate effectively verbally and in writing. Able to work well under pressure and as part of a team.
  
• Strong knowledge of interpersonal skills/team building. Familiar with project management concepts.
  
• Ability to assess requirements, alternatives, and risks/benefits for low- to high-impact projects.
  
• Pays attention to detail.
  
• Ability to establish and maintain effective working relationships with employees, clients, vendors etc.
  
• In-depth understanding of organizational functions, behavior, and inter-relationships.
  
• Comprehensive knowledge of relevant operating systems, programming languages, and development tools and their usage in the company.
  

Required Technologies:

• 
  
• COBOL, DB2, JCL and mainframe
  

Nice to Have:

• 
  
• Native CICS, IMS DB, Experience in Health Care/Insurance industries
  

Required Work Experience:

• 
  
• 6 years-of application development, systems testing or other job related
  

Education:

• 
  
• Bachelor's degree-in Computer Science, Information Technology or other job related degree.
  

Degree Equivalency:

• 
  
• 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree
  

Soft Skills:

• 
  
• Must have good verbal and written skills.
  
• Must be able to follow directions, adapt to changing requirements, and show initiative in learning and growing with the team.
  

Title: Test Technician

Duration: 6 months

Location: 5525 Morehouse Drive, San Diego, CA 92121

Job Description

Principal Duties and Responsibilities:

Level of Responsibility:

* Works under close supervision.

* Responsible for own work. Decision-making is limited. Impact of decisions is readily apparent. Errors made typically only impact timeline (i.e., require additional time to correct).

* Requires verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.

* Some tasks require multiple steps which must be performed in a specific order; directions or manuals can accurately document the steps necessary to perform the task.

* Some creativity may be required to troubleshoot technical problems or deal with novel circumstances.

* Limited problem solving required, generally in the nature of troubleshooting simple processes or technology.

The responsibilities of this role do not include:

* Does not provide supervision to others.

* Does not have financial accountability.

* Has no influence over key organizational decisions.

* Does not have a role in strategic planning

Top 5 Required Skills

1. Experience with Debugs and troubleshoots

2. Set-up of specialized test equipment experience

3. Problem solving and troubleshooting simple processes or technology experience

Technologies

* MTeams

Keywords

* debugging

* troubleshooting, testing

Education Requirement

* High School Diploma or equivalent.

Min Years of Experience Required

* 1+ year of semiconductor, RF testing, or related work experience

Physical Requirements

* Pushing Weight Limit = 25

* Pulling Weight Limit = 25

* Lifting Weight Limit = 25

* Forklift Required (Y/N): No

Driving Requirements

* Are there driving responsibilities no matter how minimal with this role? No

* If yes, how many hours per week? N/A

Job role: Marketplace Platform Lead

Location: Remote

Duration: 8+ months
Marketplace Platform Lead

Job Overview

The Marketplace Platform Lead is responsible for driving the end?to?end technical architecture and implementation of the enterprise Data Marketplace platform. This role spans stakeholder engagement, architectural definition, integration design, and hands-on leadership throughout implementation. The ideal candidate is a seasoned technical leader with deep experience designing integration patterns, building scalable platforms, and guiding engineering teams through complex cross-system solutions.

Key Responsibilities

Lead stakeholder meetings to gather business requirements, align on platform objectives, and clarify workflows and user journeys.

Conduct tool evaluations, build scoring frameworks, and make recommendations on platforms, vendors, and integration technologies.

Define end-to-end Marketplace architecture, including data flows, APIs, domain models, integration strategies, and platform components.

Design and lead the implementation of integration patterns, including API-based integrations, event-driven patterns, workflow orchestration, and cross-system interoperability.

Develop technical designs, architectural documents, and standards for Marketplace workflows, user flows, and extensibility patterns.

Provide hands-on architectural guidance to engineering teams throughout solution design, development, and delivery.

Oversee technical quality, scalability, performance, and security across Marketplace components and integrations.

Collaborate with product, engineering, data, and security teams to ensure compliance with enterprise data governance, privacy, and reliability standards.

Lead technical reviews, drive design decisions, and ensure alignment across cross-functional stakeholders.

Required Skills & Qualifications

8+ years of experience in software engineering, platform development, or technical architecture roles.

Strong expertise in designing and implementing integration architectures, including REST/GraphQL APIs, event-driven patterns, synchronous/asynchronous messaging, and workflow engines.

Deep understanding of distributed systems, microservices, and cloud-native solutions (Azure, AWS, or GCP).

Proficiency with API design, messaging systems, and enterprise integration frameworks.

Experience defining technical architecture, data flows, and workflow designs for complex platforms.

Ability to translate business requirements into technical designs, user flows, and actionable engineering plans.

Demonstrated leadership in guiding engineering teams through architectural decisions and implementation.

Strong communication skills with the ability to influence technical and non-technical partners.

Experience evaluating and scoring platforms, tools, or vendor solutions.

Solid knowledge of DevOps practices, CI/CD, infrastructure-as-code, observability, and security best practices.

Preferred Qualifications

Experience building or leading a Data Marketplace platform.

Familiarity with workflow orchestration platforms, rules engines, BPM tools, or catalog management systems.

Experience with enterprise identity systems (OAuth, SAML, SSO), access governance, and data privacy frameworks.

Background working with enterprise data platforms, data governance, or cross-domain integration patterns.

Prior experience leading architectural governance or serving as a platform architect in an enterprise environment.

Title: Developer IV/ AI Agentic Engineer

Duration: 11 Months (Contract to hire)

Location: Columbia, SC

Onsite Requirements: Partially onsite 3 days per week (Tue, Wed, Thurs) and as needed.

Standard work hours: 8:00 AM - 5:00 PM

**Credit check will be required**

Job Summary:

Day to Day:

• 
  
• A typical day will involve a mix of hands-on coding, architectural design, and research.
  
• The engineer will spend a significant portion of their time in Python, building and optimizing agentic AI systems using frameworks like LangChain.
  
• This includes integrating these agents with our backend services and deploying them using CI/CD pipelines into our cloud environment.
  
• They will also be responsible for researching and testing new agentic models and frameworks, monitoring agent behavior in production, and collaborating with data scientists and business stakeholders to refine requirements and ensure the ethical deployment of AI solutions.
  

Team: The team is an innovative, collaborative, and empowering environment. We are building the next generation of AI solutions for the enterprise in a fast-paced, project-oriented setting. This is a multi-platformed environment that values creativity, continuous learning, and a customer-focused mindset. The new engineer will play a crucial role in shaping our AI strategy and building foundational tools and accelerators that will drive innovation across the company.

Job Requirements:

**This is a new role to establish a core competency in agentic AI systems. This engineer will be pivotal in designing and deploying advanced AI agents and will build the foundational frameworks for future AI use cases across the organization.**

Required Experience:

Required Software and Tools (Hands on experience required):

• 
  
• Python
  
• JavaScript/TypeScript
  
• AI Tools and Libraries (e.g. LangGraph, LangChain, Deep Agents, Claude Skills, etc.)
  
• AI Models (e.g. Claude, OpenAI, etc.)
  
• AI Concepts (e.g. Prompt Engineering, RAG, Agentic AI, etc.)
  
• Distributed SDLC/DevOps (e.g. github, pipelines, VS Code, testing frameworks, etc.)
  
• Platforms (Container Platforms, Cloud Platforms, Document Databases, AWS)
  
• API Design
  

Python & AI/ML Libraries:

• 
  
• Deep hands-on experience in Python for AI/ML development.
  

• 
  
• Generative AI Development: Proven experience developing Gen AI or AI/ML solutions, from use case conceptualization to production deployment.
  
• Infrastructure & DevOps: Strong understanding of cloud environments (AWS preferred), LLM hosting, CI/CD pipelines, Docker, and Kubernetes.
  
• Agentic AI Concepts: Knowledge of agentic/autonomous systems (e.g., reasoning, planning, tool use).
  

Minimum Required Education: Bachelor's degree-in Computer Science, Information Technology or other job related degree or 4 years relevant experience or Associates degree + 2 years relevant experience

Minimum Required Work Experience: 6years-of application development, systems testing or other job related experience.

Required Technologies: 3-6 years of hands-on experience in Artificial Intelligence, Machine Learning, or related fields.

Nice to have/Preferred skills:

• 
  
• Proficiency in Python development and FastAPI/Flask frameworks, along with SQL.
  
• Familiarity with agentic AI frameworks and concepts such as LangChain, LangGraph, AutoGen, Model Context Protocol (MCP), Chain of Thought prompting, knowledge stores, and embeddings.
  
• Experience developing autonomous agents using cloud-based AI services.
  
• Experience with prompt engineering techniques and model fine-tuning.
  
• Strong understanding of reinforcement learning, planning algorithms, and multi-agent systems.
  
• Experience working across cloud platforms (AWS, Azure, GCP) and deploying AI solutions at scale.
  

Job Title: CW Analyst

Duration: 12 months

Location: Salt Lake City, UT, 84111

Description:

Operations is a dynamic, multi-faceted division that partners with all parts of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world. In addition, Operations provides essential risk management and control to preserve and enhance the firm's assets and its reputation. For every trade executed, every new product launched or market entered, every transaction completed, it is Operations that develops the processes and controls that makes business flow.

Alternative Investment is a high value Operations team that supports all trading, booking, and reconciliation of Alternatives Investment products for Private Wealth Management clients. Beyond trade support, the team covers a broad set of functions including working closely with product sponsors to develop support models for new product offerings, processing asset servicing events, and providing subject matter expertise and testing support for ongoing system enhancements and regulatory initiatives. Key business deliverables including optimizing workflows around new product offerings and digitizing all alternative documents.

HOW YOU WILL FULFILL YOUR POTENTIAL

* Partner with Technology and Business stakeholders to troubleshoot and resolve complex trading issues

* Provide trade support to Private Wealth Management Sales Teams

* Support trade booking and settlement workflows

* Perform trade reconciliations and ad-hoc reporting to mitigate risk and increase issue transparency

* Provide subject matter expertise and testing support for ongoing system enhancements and regulatory initiatives

Education

Bachelors