Types Of Engineering Structures Jobs in Dedham
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Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you’re looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
- Multiple ways to earn:Whether you’re delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
- Total flexibility:Dash when it works for you. Set your own hours and work as much—or as little—as you want.
- Know how much you'll make:Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
- Instant cash flow:Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
- Quick and easy start:Sign up in minutes and get on the road fast.**
- Simple Process:Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
- 18+ years old*** (21+ to deliver alcohol)
- Any car, scooter, or bicycle (in select cities)
- Driver's license number
- Social security number (only in the US)
- Consistent access to a smartphone
How to Sign Up
- Click “Sign UpApply Now” and complete the sign up process
- Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa® Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, youll stay busy with a variety of earnings opportunities and can work when it works for you. Whether youre looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
* Multiple ways to earn: Whether youre delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
* Total flexibility: Dash when it works for you. Set your own hours and work as muchor as littleas you want.
* Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
* Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
* Quick and easy start: Sign up in minutes and get on the road fast.**
* Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
* 18+ years old*** (21+ to deliver alcohol)
* Any car, scooter, or bicycle (in select cities)
* Driver's license number
* Social security number (only in the US)
* Consistent access to a smartphone
How to Sign Up
* Click Sign UpApply Now and complete the sign up process
* Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
by Jobble
Boston Based Director of Medical Affairs
Blackfield Associates are supporting a mid-sized global pharmaceutical company on the hire of a Director of Medical Affairs.
This opportunity will be ideal for an experienced MSL to transition into their first head office medical affairs role.
You will be tasked with identifying US Key Opinion Leaders and to nurture the relationships through credible scientific engagement.
Supporting medical training to commercial colleagues will also play a significant role in this opportunity.
For more information, please apply or email
Shirley Parsons is partnering with a leading environmental services company looking to add a Director of EHS & Transportation Services to their team. This person will be in charge of designing, executing, and overseeing initiatives and guidelines that promote a secure, healthy, and regulatory-compliant workplace across fixed work environments. This position will report directly to the Vice President of EHS and will oversee a team of environmental, health, and safety experts who work directly with business units and are strategically assigned across North America.
The Role:
- Work closely with operations leaders to embed EHS&T priorities into workflows and decision frameworks.
- Maintain adherence to environmental laws and reporting obligations at the federal, state, and local levels across all operations.
- Create and execute EHS&T frameworks, guidelines, and initiatives customized for operational workflows and aligned with corporate objectives, compliance standards, and stakeholder expectations.
- Manage and coach EHS&T field staff to promote development and continuous improvement.
The Candidate:
- Bachelor’s degree in Safety Management or Occupational Health and Safety preferred.
- Comprehensive expertise in environmental laws, OSHA requirements, and transportation safety standards.
- 10+ years of safety experience and 5+ years in a managerial role.
- CSP or CIH would be highly desirable for this position.
- Ability to travel as required throughout multiple project locations across the United States.
The Opportunity
The Head of Enterprise Productivity & Collaboration Tools is a senior leader responsible for the strategic direction, integration, and optimization of MassMutual’s core collaboration and productivity platforms—including ServiceNow, Microsoft 365, Slack, Zoom, Teams, and Atlassian—with a strong focus on AI enablement and automation. This role will drive the adoption of AI-powered capabilities across platforms to enhance employee experience, operational efficiency, and business agility.
The Team
You will lead a multi-disciplinary global team, including senior managers and specialized platform experts. The team is collaborative, agile, and focused on innovation and accountability. You will foster a high-performance, inclusive culture and develop talent strategies to build AI fluency and platform expertise across the organization.
The Impact:
- Develop and execute a 1–3+ year strategic roadmap for enterprise enablement platforms with a focus on AI integration, automation, and intelligent workflows
- Partner with Enterprise Architecture and Research & Development teams to embed AI capabilities into platform services (e.g., virtual agents, intelligent routing, predictive analytics)
- Lead platform modernization efforts, ensuring alignment with digital transformation and AI-first strategies
- Promote a culture of innovation by enabling employees to contribute ideas and participate in proof-of-concept initiatives
- Oversee platform governance, performance, and lifecycle management across enterprise platforms including ServiceNow, Microsoft, Slack, Zoom, Teams, and Atlassian
- Define and monitor KPIs, SLAs, and AI-driven metrics to ensure platform reliability, adoption, and value realization
- Optimize licensing, usage, and cost efficiency through data-driven insights and automation
- Serve as a strategic advisor to senior leadership on platform and AI enablement opportunities
- Collaborate with business, IT, security, and compliance stakeholders to ensure alignment and adoption
- Lead change management efforts to drive user engagement and maximize ROI from platform investments
- Manage, coach, and motivate a global team while building a strong, diverse talent pipeline
- Manage vendor relationships and external partnerships
- Execute operational strategy with latitude in day-to-day decision-making
- Implement short- to medium-term strategies (1–3 years); contribute to broader strategic planning
- Manage teams performing multiple functions/disciplines, including exempt and non-exempt employees
The Minimum Qualifications
- Bachelor’s degree in Technology, Business, or related field
- 10+ years of experience in enterprise technology, with 5+ years in senior leadership roles
- Proven track record in managing and scaling enterprise platforms (ServiceNow, Microsoft Copilot, Slack, Zoom, Teams, Atlassian)
- Deep understanding of AI technologies and their application in enterprise environments
- Experience leading platform modernization and AI transformation initiatives
- Strong financial acumen with experience managing large-scale budgets
- Exceptional communication, stakeholder management, and strategic planning skills
- Authorized to work in the U.S.
The Ideal Qualifications
- Experience with AI/ML platforms (e.g., Azure AI, OpenAI, ServiceNow AI, Microsoft Copilot)
- Familiarity with agile, DevOps, and product management methodologies
- MBA or advanced degree in a relevant field
- Excellent facilitation, collaboration, and change management skills
- Strong financial acumen and data-driven decision-making
- Ability to work across all organizational levels and in complex environments
- Global travel flexibility and self-driven work ethic
- Excellent written and communication skills
- Ability to multitask, solve problems resourcefully, and work well under pressure
- Experience with strategic planning, business development, or stakeholder management
#LI-MC1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Join the hospitality team at Juneberry Ridge working to change the way the world grows.
This is a role for a seasoned hospitality professional with a passion for nature-led experiences and a commitment to excellence. As our Director of Hospitality, you will serve as a creative and operational partner to the Chief Strategy Officer ("CSO")—leading the planning, development, and execution of hospitality, lodging, culinary, and farm-immersion programming at Juneberry Ridge ("JBR").
You will guide our team into the next chapter of growth by elevating service standards, implementing strong systems, and shaping experiences that reflect our identity as a regenerative farm, education center, and guest destination. You will work closely with the Executive Chef, Private Events Manager, F&B Manager, and Marketing Manager to plan ahead, design new offerings, refine operations, and ensure delivery of exceptional guest experiences.
This role is ideal for someone who brings industry expertise from high-end hospitality or nature-based retreat settings, who thrives at the intersection of planning and execution, and is driven to build a destination known for its authenticity, creativity, and service excellence.
Empathy for others, creative thinking, operational discipline, and a deep interest in the entire guest journey are essential qualities for this role. Your success requires strong collaboration with culinary, farm, events, marketing, and leadership colleagues across our organization.
ESSENTIAL DUTIES:
Guest Experience Excellence
● Oversee guest communications, pre-arrival coordination, and onsite service execution.
● Curate and drive innovation across food and beverage programs, especially working with the executive chef to amplify our farm-to-table creativity, innovation, and excellence.
● Be the leader who elevates our FOH service standards and ensures team performance is rooted in excellence, authenticity, warmth, and professionalism.
● Partner with the culinary and events teams to ensure seamless flow across dining, lodging, and activities.
● Regularly assess guest feedback and drive continuous improvements.
● Frequently lead and participate in guest-facing programming (including a mix of weekdays, weekends, and evenings) to ensure quality, solve problems, build guest relationships, and train your team by example.
Advance Planning & Program Development
● Lead 3/6/12/24-month hospitality planning for our lodging, dining, events, and farm-immersion experiences.
● Translate strategic direction from the CSO into detailed service plans, staffing models, calendars, and implementation schedules.
● Design and refine guest experiences that integrate nature, culinary expression, wellness, and education.
● Collaborate with marketing to ensure programs are well-defined, timely, and accurately represented.
Operational Excellence & Systems Leadership
● Build and maintain SOPs across hospitality functions—dining, lodging, event delivery, guest touchpoints, and activities.
● Establish training plans and service education programs aligned with upscale to luxury standards set for our unique style of farm-inspired hospitality.
● Lead scheduling and labor allocations in alignment with programming and financial targets.
● Support the implementation of operating systems, service standards, and performance measurement practices.
● Ensure the cleanliness, safety, readiness, and presentation of all hospitality spaces.
Financial & Administrative Discipline
● Manage procurement planning and cost controls aligned with each service.
● Lead monthly inventory and cost management for hospitality department.
● Lead hospitality budget management and forecasting aligned to financial targets and adjusted to seasonal programming goals.
● Maintain vendor relationships and negotiate contracts that support quality and efficiency.
● Ensure compliance with safety, licensing, and regulatory requirements.
Team Leadership & Collaboration
● Coach and develop hospitality staff to strengthen execution, accountability, and professional growth.
● Partner with the CSO to develop team culture and leadership practices.
● Facilitate cross-department communication, ensuring strong collaboration between farm, culinary, education, marketing, and hospitality functions.
● Lead training, onboarding, and performance evaluations for hospitality team members.
A TYPICAL WEEK:
● Lead team meeting to review upcoming programs and discuss guest and operational needs
● Observe service flow and coach staff on hospitality standards.
● Coordinate with marketing to seed future programs with enticing seasonal highlights and program innovations.
● Walk lodging and event spaces to verify readiness, presentation, and safety.
● Connect with guests, solve problems in real time, and refine guest service opportunities.
● Analyze inventory levels plan procurement needs with Executive Chef and F&B Manager.
● Review month-end financial reporting and note variances vs. budget plan
● Meet with the CSO to align on strategic initiatives, future offerings, and operational improvements.
QUALIFICATIONS:
● 7–10+ years of experience in hospitality leadership, preferably in boutique lodging, culinary-driven destinations, wellness retreats, or nature-based hospitality.
● Experience building and managing service standards, SOPs, and training systems.
● Strong operational and administrative skills paired with creative program development.
● Ability to work flexible hours, including evenings, weekends, and holidays.
● Confidence communicating with guests, staff, and cross-functional partners.
● High integrity, professionalism, and alignment with our mission and values.
● Must pass a background check.
DETAILS & BENEFITS:
● Full-time, 45 hours per week, full benefits.
● Fully paid (no-premium) healthcare (individuals and families).
● Fully paid life insurance.
● Fully paid vision (individuals only).
● 18 PTO days + 8 recognized holidays.
OUR CORE VALUES:
● Be Joyful
● Integrity
● Pioneering
● Accountability in All We Do
● Learn, Educate, and Share
● Willful and Enthusiastic Stewardship
● Teamwork
Head of Market Access, U.S. - Blue Earth Diagnostics
The Head of Market Access - U.S. will be responsible for developing and executing market access strategies to ensure optimal reimbursement and patient access for our PET imaging portfolio. This role will lead a team of field reimbursement managers and collaborate cross-functionally with commercial, medical affairs, regulatory, and finance teams to drive sustainable growth in the U.S. market. This role will require close coordination with the European Market Access Leader and relevant corporate functions.
Key Responsibilities
- Strategic Leadership
- Define and implement U.S. market access strategy for PET imaging products, aligning with corporate objectives.
- Monitor evolving reimbursement trends, payer policies, and healthcare legislation impacting molecular imaging.
- Team Management
- Lead, coach, and develop a team of approximately 10 field reimbursement managers to deliver best-in-class support to healthcare providers and patients.
- Set clear performance goals and foster a culture of accountability and collaboration.
- Payer Engagement & Contracting
- Build and maintain relationships with national and regional payers, PBMs, and IDNs to secure coverage and favorable reimbursement terms.
- Negotiate contracts and value-based agreements where appropriate.
- Cross-Functional Collaboration
- Partner with commercial teams to support product launches and ensure alignment between access strategy and sales objectives.
- Work closely with medical affairs to develop evidence generation plans that support payer value propositions.
- Compliance & Governance
- Ensure all market access activities adhere to legal, regulatory, and company compliance standards.
Qualifications
- Bachelor’s degree required; advanced degree (MBA, MPH, PharmD) preferred.
- 10+ years of experience in market access, reimbursement, or payer strategy within the pharmaceutical or diagnostics industry.
- Proven leadership experience managing field-based teams.
- Deep understanding of U.S. healthcare reimbursement systems, including Medicare, commercial payers, and specialty pharmacy dynamics.
- Strong negotiation, analytical, and communication skills.
- Experience in imaging, oncology, cardiology or nuclear medicine is preferred.
VP of Operations & Finance
Beacon Mechanical Services
Full-Time • On-Site / Hybrid
Compensation: $150,000 – $185,000 base + bonus + equity consideration
We are a rapidly growing mechanical services company with 20–50 employees and aggressive expansion plans across new geographic markets. As we scale, we need a seasoned operational and financial leader to build the infrastructure that supports our growth — someone who has done this before in a field services or trades environment.
The VP of Operations & Finance will report directly to the CEO and serve as a key member of the executive team, owning the operational backbone and financial health of the business as we expand into new regions.
• Lead market entry strategy and execution for new service territories
• Build and manage operational playbooks for launching new locations
• Identify, evaluate, and onboard local leadership in new markets
• Coordinate licensing, compliance, and regulatory requirements by region
• Own the company P&L, budgeting, forecasting, and cash flow management
• Implement financial controls, reporting cadences, and KPI dashboards
• Partner with external accountants and ensure clean monthly close processes
• Build job costing and profitability analysis by service line and region
• Evaluate and implement field service management, scheduling, and dispatch software
• Standardize and document operational processes to support rapid scaling
• Drive technology adoption across field teams to improve efficiency and visibility
• Build and manage vendor and subcontractor relationships
• Manage and grow an operations and administrative support team
• Work cross-functionally with sales, service, and field leadership
• Serve as a key cultural and operational voice in the leadership team
• 7+ years of progressive operations and/or finance leadership experience
• Proven experience scaling a field services, mechanical, trades, or similar business
• Track record of successfully opening or managing multiple geographic locations
• Strong financial acumen — comfortable owning a P&L and building financial models
• Experience implementing or optimizing field service management software (e.g., ServiceTitan, Salesforce Field Service, Jobber)
• Excellent leadership, communication, and organizational skills
• Background in HVAC, plumbing, electrical, mechanical contracting, or related trades
• Experience in a private equity-backed or owner-operated growth environment
• Familiarity with EOS/Traction or similar operating frameworks
• MBA or equivalent practical experience
• Competitive base salary: $130,000 – $175,000 depending on experience
• Performance bonus tied to company and operational KPIs
• Equity or profit-sharing consideration for the right candidate
• Full health, dental, and vision benefits
• Opportunity to be a foundational member of a fast-growing leadership team
• Direct access and partnership with the CEO
We are an equal opportunity employer and welcome candidates of all backgrounds.
About Us
Named after the first Black American to graduate from college in the United States, Alexander Twilight Academy (ATA) is a free, longitudinal catalyst and high school and college access organization that provides hard-working, high-potential students from under-resourced backgrounds with the highest-quality educational and life-enriching opportunities. Through rigorous, year-round academic programming, support, advocacy, enrichment, and mentorship, ATA prepares middle school students to earn admission to and thrive at the nation's top high schools, colleges, and beyond. ATA makes a long-term commitment to serve each student and family we admit from middle school through college and beyond. ATA develops leaders who will change the world and catalyzes the next generation of great thinkers, creators, and changemakers to live meaningful lives of passion and purpose.
Piloted during the summers of 2018 and 2019 and launched, in earnest, during the 2019-2020 school year, ATA has grown by adding a new cohort of rising 6th grade students each year. ATA now serves six cohorts of students in grades 6-11. Alexander Twilight Academy is at an incredibly exciting inflection point after placing 100% of our 2023, 2024, and 2025 8th grade applicants into the Boston Exam Schools and prestigious independent day and boarding schools with a cumulative total of over $37M of financial aid in hand. ATA is continuing to grow and scale both the middle school model and fully build out the high school and college aspects of the model with robust programming, support systems, career exploration, internship training and placement, as well as college guidance and placement. Our first cohort of students will be entering college in fall 2027.
About the Role
As the Assistant Director of Operations, you will be responsible for the following scope of work.
- Support all logistics for school-year and summer programming, including management of vendors, transportation, and food services.
- Assist with compliance and execution of human resources functions such as benefits administration, issuing staff contracts, and staff onboarding.
- Manage logistics for staff learning opportunities and community building to ensure a highly effective and collaborative team culture.
- Conduct market research to grow and refine human resources policies.
- Oversee office systems to ensure an efficient and productive work environment.
- Lead technology initiatives and troubleshooting, including Google Suite oversight and student chromebook management.
- Assist with key financial projects, including invoice processing, budgeting, and coordinating vendor payments.
- Support student information management systems, ensuring data is accurate and up-to-date.
- Lead the continued launch and rollout of ATA’s new Salesforce database.
- Oversee supply procurement in an efficient and highly cost effective manner.
- Serve as an advisor to a group of current ATA students and families.
- Support additional programmatic projects as needed.
About You
- You are firmly committed to educational access, equity, social justice, and ATA’s mission and vision.
- You have worked in a school or nonprofit setting, ideally in an operations capacity.
- You are steeped in process, are highly organized, and have an incredibly strong attention to detail.
- You have exceptional follow up and follow through, showing relentless persistence in closing out key tasks.
- You are receptive to feedback and unafraid to take proactive steps to make improvements and/or solve problems.
- You are a successful multi-tasker and thrive when managing concurrent projects under tight deadlines.
- You are an excellent communicator and can confidently build relationships with students and families from diverse backgrounds.
- You are highly responsive and demonstrate excellent customer service with multiple stakeholders including ATA staff, students and families, vendors, and other key supporters in the ATA network.
Qualifications
- Bachelor’s Degree required. Recent college graduates are encouraged to apply.
- 1-2 years of professional experience in schools, nonprofits and/or the public sector is a plus.
- Experience with Salesforce is a plus.
- Experience with independent schools and/or Boston Public Schools is a plus.
- Fluency in Spanish, Haitian Creole, and/or Portuguese is preferred.
- Availability to work a flexible schedule - some Saturday and evening work is required.
The Details
This is a full-time role with expectations and benefits commensurate with all full-time roles at ATA.
- Location: Our team works together in our Jamaica Plain office on Mondays, Tuesdays, and Thursdays, with optional remote days on Wednesdays and Fridays. During the 6-week Summer Leadership Program we are in-person every day.
- Benefits: We offer a strong benefit package including healthcare, dental, vision, a 401K option, and a generous PTO policy including holiday closures.
- Compensation: Salary for this position starts at $56,000 and is commensurate with experience.
- Start Date: Recognizing that many qualified candidates for this role may currently be in school-year contracts, we are offering a flexible start date, no later than June 15.
How to Apply
Please send your resume and cover letter to with the subject line “Assistant Director of Operations.”
Alexander Twilight Academy is an equal-opportunity employer and does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.
Director of Front Office – The Langham, Boston
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
The Langham, Boston is one of the city’s most historic hotels and is one of the most iconic luxury hotels in the US. You will be leading Front Office operations, ensuring the highest levels of guest satisfaction and service excellence. This leadership role involves managing guest relations, concierge services, front desk operations, and bell services. The Director of Front Office will be instrumental in crafting memorable guest experiences, implementing Langham service standards, and leading a dynamic team in alignment with the culture and values of Langham Hospitality Group.
Key Responsibilities:
Operational Leadership
- Oversee the daily and strategic operation of the front office, ensuring exceptional guest service at every touchpoint.
- Promote visibility and engagement of Assistant Front Office Managers, ensuring they actively support desk operations and front-line colleagues.
- Monitor guest satisfaction, address complaints swiftly, and lead by example in delivering anticipatory service.
- Maintain strong interdepartmental collaboration to resolve service issues efficiently.
- Ensure consistent process adherence, including check-in procedures, headset use, and billing accuracy (e.g., early departure fees).
Staff Management and Development
- Recruit, train, coach, and retain a high-performing Front Office team.
- Conduct regular performance evaluations, daily audits, and coaching sessions to promote growth and accountability.
- Empower managers through effective delegation of responsibilities and task ownership to build confidence and strengthen team operations.
- Create a culture of trust and development by encouraging decision-making and proactive leadership across all management levels.
Guest Relations
- Lead initiatives to enhance the guest experience, including personalized pre-arrival engagement and thoughtful post-stay follow-up.
- Handle VIPs, service recovery, and loyalty program recognition to ensure memorable experiences.
- Analyze guest feedback to identify trends and opportunities for service improvement.
Financial Management
- Manage the front office budget, control departmental expenses, and drive performance against financial goals.
- Leverage upselling and revenue-enhancing strategies to maximize room revenue.
- Review financial reports and labor forecasts, planning as needed to align with occupancy trends.
Quality Control
- Enforce brand standards and service expectations consistently throughout the department.
- Conduct regular inspections and audits of team performance, grooming standards, and guest interactions.
- Follow through on process consistency and accountability, ensuring operational procedures are upheld.
Strategic Planning
- Participate in hotel-wide strategic initiatives and contribute to long-term planning.
- Stay ahead of industry trends and incorporate best practices to elevate service delivery and operational efficiency.
- Lead continuous improvement projects and initiatives to support departmental goals and guest satisfaction targets.
Technology and Systems Management
- Ensure all staff are proficient in front office systems including PMS, guest service platforms, and communication tools.
- Drive efficient use of technology to streamline check-in/check-out, guest communication, and reporting.
Reporting and Health and Safety
- Ensure compliance with all local health, safety, and fire regulations.
- Train and coach staff in emergency procedures and workplace safety.
- Take corrective action as needed to maintain a secure and safe environment for guests and employees.
Key Competencies & Leadership Attributes
- To excel in this role, the Director of Front Office must demonstrate:
- Strong Team Presence: Actively engage with staff on the floor and lead with visibility, setting the tone for guest-focused service and internal support.
- Confident Decision-Making: Take ownership of departmental decisions and guide the team with clarity and assurance.
- Effective Delegation: Empower and develop team leaders by distributing responsibilities and trusting in their execution.
- Process Discipline: Ensure consistent adherence to operational protocols and enforce accountability to maintain service excellence.
- People Leadership: Foster trust, communicate with purpose, and inspire a culture.
Qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field
- Minimum of 5 years in front office leadership within a luxury hotel environment
- Proven experience leading high-performance teams and mentoring junior leaders
- Strong interpersonal, communication, and conflict resolution skills
- Demonstrated ability to make independent, timely, and guest-centric decisions
- Deep knowledge of hotel systems including Shiji, HotSOS, and Alice
- Flexible availability including nights, weekends, and holidays
- Legally authorized to work in the United States
Salary Range:
- $105,000 - $115,000 annually
For more information about the property, please visit: