Tundra Technical Solutions Jobs in Usa

Do you have a passion for leading technical and operational engagement within collaborative DCSA Approved Areas and mission-focused events involving key APL contributors and sponsors?

If so, we want you on our team in the Cyber Security and Technical Collaborative Centers (JAF) group within the National Security Analysis Department (NSAD).

We are seeking a motivated Technical Facilities Integrator who will provide professional level leadership in the technical and operational integration of NSAD’s specialized facilities, while coordinating system readiness and mission support activities across JHUAPL campus locations. In JAF, we are committed to developing innovative technical solutions that empower our staff, fostering an environment of creativity, autonomy, and independent thinking.

As a Technical Facilities Integrator, you will…

• Lead the concept design and implementation of the mission-support technical architectures, ensuring alignment with NSAD operational policy frameworks and DCSA compliance requirements - Examples include generative AI exercises, wargaming, modeling and simulation events, technical briefings, and sponsor engagements across classified and unclassified environments.
• Serve as a technical advisor, collaborating with Program, Project, and Operations Managers to define technical requirements, resource strategies and system integration roadmaps.
• Organize cross-functional operational teams, ensuring coordinated development of technical procedures, configuration baselines, and lifecycle management practices to strengthen mission technical capabilities.
• Provide on-site and live-event technical oversight, exercising independent judgment to diagnose and resolve complex issues in real time to ensure continuity during mission-critical activities.
• Lead the configuration, administration, and performance management of technical systems, including classified computing environments, video teleconferencing platforms, and audio/visual projection and switching systems.
• Partner on the architectural design, integration strategy, and long-term technology roadmap for the continuous improvement of telecommunications, network, and A/V systems across departmental technical facilities, ensuring secure, reliable, and mission-aligned operation of platforms such as XLeap/MeetingSphere, Zoom, Teams, AI agents, etc..
• Independently satisfy the design, deployment, and reconfiguration of technical systems and facility layouts to support evolving operational requirements, providing oversight of implementation activities to ensure technical and security alignment.
• Provide oversight and performance strategy for the optimization of display, visualization, and collaborative systems to enable high quality technical presentations and mission activities.
• Define enterprise validation protocols, acceptance criteria, and performance benchmarks for mission-critical visualization and collaborative systems.
• Lead pre-event resource collaboration, requirement composition, and system validation including hardware and software configuration, testing, and performance assurance, to guarantee readiness and reliability during live operations.
• Develop and manage the model for lifecycle planning, configuration standards for electronic support tools, network components, and A/V hardware, ensuring systems are documented, maintained, and aligned with operational and security requirements.
• Collaborate with Facility Managers, Project Managers, and Senior Program Managers to evaluate, pilot, and enhance emerging collaborative and visualization technologies that advance mission execution and sponsor engagement capabilities.

You meet our minimum qualifications for the job if you have...

• A Bachelor’s degree in Engineering, Information Technology, Cybersecurity, Technical Facilities/Operations, Computer Science, or equivalent relevant experience.
• At least three years of relevant experience supporting the design, integration, configuration, or deployment of computing, network, audio/visual, or telecommunications systems, ideally within a classified environment, and working knowledge of NISPOM regulations.
• Knowledge of telecommunications and collaboration technologies, including their integration, performance management, and use within mission-focused environments (e.g., Zoom, Teams, AI agents, XLeap/MeetingSphere or equivalent systems).
• Ability to provide operational oversight and technical guidance for multiple facility-based technical events in a dynamic, fast-paced setting.
• Strong analytical, troubleshooting, communication, and problem-solving skills that support independent decision-making in complex technical environments.
• Proficiency in managing and optimizing audio, visual, and teleconferencing system capabilities to support mission and sponsor needs.
• Ability to independently analyze technical or program-related requirements and develop solutions or processes to address operational and logistical challenges.
• Familiarity with security requirements and standards under the cognizance of the Defense Counterintelligence and Security Agency (DCSA).
• Willingness to work full time in a DCSA Approved Area/Closed Area on site.
• The ability to obtain an Interim Secret security clearance by your start date and ultimately obtain a Secret clearance. If selected, you will be subject to a government security clearance investigation and must meet eligibility requirements for access to classified information (U.S. citizenship required).

You'll go above and beyond our minimum requirements if you have...

• A Master’s degree in Engineering, Information Technology, Cybersecurity, Technical Facilities/Operations, Computer Science, or another related field.
• Extensive knowledge and expertise in the integration, optimization, and performance management of telecommunication systems and virtual collaboration platforms such as Zoom and Teams.
• A solid understanding of and experience with DCSA security requirements and standards, and their application within secure technical environments.
• An active Secret or higher-level security clearance.

#LI-AG1

Why Work at APL?

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation’s most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

At APL, we celebrate our differences of perspectives and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL’s campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at   

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law. APL is committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact 

The referenced pay range is based on JHU APL’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level with consideration for internal parity. For salaried employees scheduled to work less than 40 hours per week, annual salary will be prorated based on the number of hours worked. APL may offer bonuses or other forms of compensation per internal policy and/or contractual designation. Additional compensation may be provided in the form of a sign-on bonus, relocation benefits, locality allowance or discretionary payments for exceptional performance. APL provides eligible staff with a comprehensive benefits package including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development. Applications are accepted on a rolling basis.

Role Overview

The Technical Designer is responsible for executing complex technical development for high-end swimwear and resort collections. This role owns fit, grading, construction logic, and technical documentation for new and complex styles.

Core Responsibilities

Technical Development

• Create and maintain tech packs for new base and fancy styles
• Develop POMs, grading rules, and construction specs
• Execute complex OPR edits and post-testfit revisions
• Ensure consistency across all colorways and production runs

Fit & Engineering

• Lead fit analysis during PP testfits
• Troubleshoot fit, grading, and construction issues
• Communicate with Creative Director on technical design issues and questions
• Partner with Creative Director, Patternmaker, PP Manager, and QC team on technical resolutions
• Analyze fabric behavior and apply appropriate technical solutions

Systems & Documentation

• Create and maintain products in PLM (Backbone)
• Ensure technical accuracy across specs, BOMs, and construction pages
• Support documentation of brand-specific technical standards

Qualifications

• 4+ years of technical design experience in high-end swimwear or lingerie
• Strong grading and fit expertise across multiple size ranges
• Experience with complex stretch fabrics
• Proficiency in Adobe Illustrator and PLM systems
• Detail-oriented, solutions-driven, and fast-paced
• High Level understanding of Fashion Math and construction principles
• Ability to work in a fast-paced, high-volume environment

The Associate Director, BU Technical Services (or Technical Services Leader (TSL)) provides strategic technical leadership to ensure safe, reliable, and efficient manufacturing operations aligned with business unit objectives. This role is accountable for technical strategy, capital planning, and continuous improvement initiatives while integrating digital technologies to improve performance, cost, gross margin and service. The TSL partners cross-functionally to solve complex technical challenges, develop technical talent, and drive sustainable business results.

In this role, you will:

• Lead BU technical strategy, product and process innovation (including product quality and services for internal and external manufacturers), capital planning, and execution of capital projects and technical programs aligned in alignment with BU and Supply Chain strategies.
• Provide people leadership for multi‑site technical teams, including talent development, performance management, and succession planning.
• Partner cross‑functionally with Operations, R&D, Supply Chain, Quality, Procurement, HSE, Planning, and Commercial teams to address complex technical and business priorities and challenges. Develop business case justifications while defining strategic plans and tactical scenarios to enhance supply chain performance, capabilities, and BU/enterprise initiatives.
• Accountable to drive performance outcomes through operational excellence, capital one-right way process, reliability, process improvement, risk assessment/management, external partners, and integration of digital manufacturing tools (Clorox Manufacturing System, Asset Management / Predictive Maintenance), and participation or BU representation in Technical Community of Practice Teams.
• This role interacts regularly with plant leadership, operations, engineering, maintenance, quality, HSE, R&D, (center) supply chain, risk management and commercial partners. The TSL also collaborates with corporate technical experts, digital teams, and external vendors to deliver technical solutions.
• The role has high influence across the Business Unit and multiple manufacturing sites. Influence is exercised through setting technical direction, prioritizing capital investments with BU strategy, shaping continuous improvement initiatives, and developing technical capability across the organization.
• Lead a team of 4-5 direct reports

#LI-Hybrid

What we look for:

• 10+ years of progressive experience in manufacturing, engineering, or technical services roles, including leadership responsibility with manufacturing process experience managing increasing responsibility for large business and demonstrating a track record of success
• Experience leading multi‑site teams, managing engineering or technical teams, leveraging 3rd party engineering services, environmental permitting and other regulatory compliance, capital programs, and digital manufacturing initiatives desired.
• Manufacturing systems knowledge, capital project leadership, reliability engineering, continuous improvement, people leadership, and strong stakeholder management skills.
• Ability to develop and execute strategic plans and tactical initiatives that enhance supply chain performance, capabilities, and BU/Enterprise objective
• Demonstrated ability to lead and develop supply chain professionals, including establishing and executing effective performance management and development plans
• Deep expertise in manufacturing and engineering processes, methodologies, and industry-standard frameworks
• Strong working knowledge of maintenance strategies, spare parts management, and mechanical systems
• Proven ability to collaborate with and influence stakeholders across all levels, from frontline teams to senior executives
• Advanced analytical skills with the ability to synthesize complex data into actionable insights
• Clear and effective communicator, able to translate complex concepts into concise written and verbal messages for diverse audiences
• Demonstrated strength in structured problem solving and root cause analysis
• Strong financial acumen, with the ability to assess and articulate the financial impact of supply chain decisions and risk tradeoffs • High degree of flexibility with the ability to prioritize and manage both planned and unplanned work
• Strong execution mindset with a track record of delivering complex initiatives on time, within budget, and aligned to business requirements
• Comprehensive understanding of end-to-end business operations and supply chain interdependencies
• Intellectual curiosity demonstrated through continuous learning and awareness of external trends and best practices
• Leads with excellence by consistently modeling Clorox leadership behaviors and values
• Ability to work effectively in manufacturing environments, travel up to 25%, and perform standard office and plant based activities
• Digital manufacturing systems (MES, historian), Six Sigma/Lean certification, and change leadership experience desired.
• Bachelor’s degree in Engineering or related technical field required; Master’s degree / MBA preferred. Equivalent experience may be considered.

Workplace type:

Hybrid - 3 days in office, 2 days working from home.

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.

[U.S.]Additional Information:

At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.

We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.

–Zone A: $153,700 - $309,000

–Zone B: $140,900 - $283,300

–Zone C: $128,100 - $257,500

All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.

This job is also eligible for participation in Clorox’s incentive plans, subject to the terms of the applicable plan documents and policies.

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.

About Us

IDR is seeking a Lead Technical Program Manager to join one of our top clients for a remote opportunity. This role involves leading enterprise technology programs focused on workplace infrastructure and construction-related technology projects within a dynamic, enterprise environment. The company specializes in delivering innovative technical solutions across various facilities and corporate offices nationwide.

 

Position Overview for the Lead Technical Program Manager:

• Lead end-to-end delivery of workplace technology programs across corporate offices and retail branches, from planning through implementation.
• Develop and manage comprehensive program plans including scope, timelines, budgets, resources, and technical requirements.
• Manage and mentor a team of project managers responsible for full project lifecycle execution.
• Coordinate cross-functional collaboration with engineering, product, business stakeholders, and vendors to align projects with business goals.
• Identify, assess, and mitigate project risks, issues, and dependencies while maintaining project momentum and delivery timelines.

Requirements for the Lead Technical Program Manager:

• 5+ years of experience in Technical Program Management leading complex enterprise technology programs.
• Experience delivering workplace technology or infrastructure projects (network, wireless, virtual computing, end-user technologies).
• Proven ability to manage multiple project managers or large cross-functional teams.
• Strong stakeholder management and executive communication skills across business and technology teams.
• Experience managing budgets, resource allocation, and large project portfolios.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

Position Title: Oracle EBS Solution Architect

Location: Dallas, TX (Hybrid)

Duration: Fulltime

Job Description :

Functional Expertise: Deep understanding of Oracle EBS modules like Oracle Financials (GL, AP, AR), Supply Chain (PO, INV, OM), and Projects (PA).

Technical Skills: Strong grasp of business processes across finance, manufacturing, procurement, HR, and logistics.

Strategic Thinking: Ability to align technical solutions with business objectives and operational requirements.

Integration and Customization: Proficiency in designing customization strategies using Oracle Application Framework (OAF), Oracle Forms, PL/SQL, and ensuring seamless integration using APIs, Web Services, and middleware like Oracle SOA Suite.

Performance and Scalability: Knowledge of performance tuning and scalability planning to ensure the architecture supports high availability and performance optimization

Job Title: Technical Program Manager

Location: US - CA - Sunnyvale (940890) or Redmond - WA - preferred

Contract: 12 Months

Pay Rate: $115.74/hr, W2

Benefits: Medical, Dental, Vision and Weekly Pay

Job Summary:

The main function of a Technical Program Manager, Audio is to provide successful hardware module definition, implementation and delivery of complex programs that require cross-functional collaboration and interdependencies across a group of projects and/or related activities.

Job Responsibilities:

• Deliver audio hardware programs within the constraints of scope, quality, time, budget and risk factors.
• Program-level strategic planning, interaction with engineering team and management, complex issue resolution, excellent communications and team building skills.
• Oversight of project scope definition and management, requirements gathering and documentation, project schedule development and tracking, project budget management, project status reporting, hardware build management, issue and risk management, contingency planning, customer interaction, and communications across multiple organizational levels.
• Plan and drive engineering deliverables, such as audio subsystem specifications, DOEs, ECNs and validation results.

Skills:

• Project estimating, project scheduling & tracking, customer interaction and management, implementation planning in large organizations
• Proven people management and team building skills
• Demonstrated ability to be flexible/ adaptable in exercising judgment in a changing environment and to manage competing priorities
• Proven ability to learn business processes quickly and to work well with business partners at different levels within the organization
• Strong ability to assess risk and apply management principles to technology applications/products and business functions
• Experience with hardware product development lifecycle
• Experience with working with vendors, including flexing hours when needed for and travel if needed for on-site support

Education/Experience:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.
• 5-8 years of audio TPM or Engineering experience with consumer products- phones, tablets, watches, glasses, or similar.
• PMP or PMI certification preferred.

Must Have:

• Experience in effective project management working with audio vendors.
• Ability to support technical solutions
• Ability to support from prototype to build
• Mechanical and manufacturing background

Nice to Have:

• Mandarin speaking candidates - strongly preferred
• Speaker and microphone manufacturing
• previous Google, Amazon and big tech experience i.e. Apple

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

#TMN

I have a long term contract opportunity in Midtown Manhattan for a Project Manager (heavy Technology & HR focus) for one of our leading clients in Midtown. This role will touch HR Talent Acquisition and HR Digital teams including Corporate Tech and Finance teams.

*** No 3rd parties or sponsorship provided

This is a 12 month position

Rate: $60-$75/hr

Responsibilities:

• Owns day to day responsibility for technology project deliverables across all phases of system implementation, from planning through deployment and stabilization.
• Define project governance and manage all aspects of a project life cycle to bring about the desired outcomes (includes Project initiation, Stakeholder management, Development, UAT, Test, Implementation, Change management, Production validation)
• Develop and manage detailed project plans, schedules, milestones, dependencies, and work breakdown structures for technology activities.
• Track and report project status, risks, issues, dependencies, and to sponsors and governance forums on a regular cadence.
• Partners with HR Talent Acquisition, HR Digital Strategy, Corporate Technology, Finance and vendor(s) to ensure alignment between business requirements and technical solutions.
• Facilitate effective communication across IT, shared services, infrastructure, and business teams to support successful system delivery.
• Ensure system implementations follow established processes, project management disciplines, controls, and governance models.
• Coordinate activities related to system configuration, integrations, testing, cutover planning, deployment, and post implementation support.
• Identify, assess, and manage project risks, issues, and interdependencies; develop and execute mitigation and contingency plans in partnership with technology and business owners.
• Proactively escalate risks and issues to ensure timely resolution and minimal impact to delivery timelines.

Qualifications:

• Experience managing technology projects or system implementations, preferably in complex enterprise environments.
• Demonstrated experience delivering system implementations involving multiple technical teams, vendors, and stakeholders.
• Strong knowledge project governance, and project management best practices.
• Proficient using Smartsheet, Jira Align, Jira, SharePoint, ServiceNow and other software for projects and task management.
• Proficient using tools such as Visio, Mural, Miro, Smart Draw or Lucid Cart for process mapping.

Pluses:

• PMP, Agile, or similar project management certification.
• Change Management experience.
• Oracle and Workday knowledge.
• Delivering Transformation initiatives
• Experience supporting HR Business a plus

Lori Sklarski

Senior Technical Recruiter, PRI Technology

Direct:(973)-354-2797

Office: 973.732.5454 x27

Cell: 973.432.9968

Insight Global is seeking a talented Account Manager for one of our clients in the Lincoln, RI area. This is an exciting opportunity to join a dynamic organization and play a key role in driving business growth and building strong customer relationships.

Responsibilities

• Identify new business opportunities and assess potential markets/product niches for profitable growth
• Develop and nurture customer relationships, from prospecting to account management
• Engage in strategic planning with executive leadership
• Negotiate deals from start to finish and manage projects with analytical rigor
• Collaborate with engineering teams to discuss technical solutions and commercial issues
• Travel 25–50% to meet customers and partners

Qualifications

• Bachelor’s degree (engineering, science, or technical discipline preferred)
• Sales budgeting and cost analysis skills
• Results-oriented, team-focused mindset with a sense of urgency
• Excellent interpersonal, networking, and communication skills
• Strong negotiation and project management abilities
• Attention to detail and problem-solving drive

Plusses:

• Experience and contacts in the plating/finishing market
• Chemistry degree, chemical background, or manufacturing experience
• Solid grasp of business financial fundamentals
• Previous B2B sales experience in manufacturing or industrial settings

AGE Solutions is looking for a Sr. Cross Domain Solutions Support Specialist to join our team in support of an upcoming cybersecurity risk management and assessment program with our DoD customer. In this position, you will organize and manage DSAWG and CDTAB meetings, including scheduling, logistics, agendas, and minutes. You will also participate in and contribute to weekly, monthly, and quarterly working groups, boards, and panels to include CDTAB, DSAWG, Information Domain, and IRSMC board meetings.

Individuals in this role must be available to work on-site at Ft. Meade, MD for the majority of the workweek.

Responsibilities Include:

• 
  
• Coordinate with DISA stakeholders, ISSMs, and PMs to resolve non-compliance issues identified in the Cybersecurity Scorecard.
  
• Keep DISA senior leadership and cybersecurity stakeholders informed of all Cybersecurity Scorecard non-compliance findings.
  
• Serve as the primary briefer for CDS requests, tickets, ad-hoc meetings, and annual reviews at CDTAB, DSAWG, Information Domain, and IRSMC boards.
  
• Apply broad technical expertise in cybersecurity, networking, system architecture, cross-domain technologies, DMZ design, and controlled interfaces.
  
• Participate in and contribute to weekly, monthly, and quarterly working groups, boards, and panels.
  
• Support the CDTAB Chair and Secretariat on CDS-related issues and actions.
  
• Implement CDTAB strategic goals including policy planning, risk analysis, and vulnerability assessments.
  
• Identify and propose issues requiring CDTAB risk decisions and organize topics for monthly meetings.
  
• Execute DSAWG strategic goals and conduct risk and vulnerability assessments for related initiatives.
  
• Maintain DSAWG and CDTAB online platforms, ensuring access to briefings, policies, references, tracking tools, and contact directories.
  
• Notify the CDTAB community of all CDS tickets and requests pending review.
  
• Organize and manage DSAWG and CDTAB meetings, including scheduling, logistics, agendas, and minutes.
  
• Communicate deadlines for submission of agendas, briefs, and discussion topics.
  
• Draft, proof, and distribute meeting materials to DSAWG and CDTAB members in advance.
  
• Maintain standardized briefing templates and formats for both forums.
  
• Record and publish all meeting minutes, decisions, briefings, and supporting documents.
  
• Keep updated contact lists and email distribution groups for members and advisors.
  
• Develop monthly status reports (MSRs) for CDTAB and DSAWG.
  
• Prepare up to 10 SOPs or internal documents annually.
  
• Create up to 5 technical papers per year on DSAWG-related issues for coordination with DoD/IC stakeholders.
  
• Produce up to 12 white papers, CONOPS, and contingency plans annually to support RE4 functions.
  
• Manage monthly ballots for CDTAB and DSAWG, averaging 20 CDS requests, 20 tickets, 10-20 briefings, and 15 annual reviews-volume may vary monthly.
  

Requirements:

• 
  
• Bachelor's degree (IT-related field preferred)
  
• Six (6) or more years leading Risk Management teams
  
• Five (5) or more years IT program management experience leading audits and inspections in DoD/Federal environment
  
• Have an active DoD Top Secret clearance with SCI eligibility
  
• DoD 8570 IAM or IAT Level III certification
  
• Functional area expertise in National and DoD IT policy
  
• Expert level knowledge and experience as a technical expert providing technical direction, interpretation, and alternatives in areas such as but not limited to; Information Systems Architecture, Telecommunications Systems Design, Architecture, Implementation, Information Systems Integration, Software Development Methodologies, Security Engineering, Communications and Network Systems Management.
  
• Expert level knowledge in guiding the successful completion of major programs and may function in a project leadership role Proven ability to prepare and present technical documentation, strategic briefings, and governance materials for senior-level DoD boards (e.g., CDTAB, DSAWG, IRSMC)
  
• Excellent technical writing and communication skills with the ability to convey complex information clearly to technical and non-technical audiences
  
• Customer service skills
  

Compensation: $120,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.

• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.

• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.

• Use multiple systems to research and deliver efficient, real-time solutions.

• Connect with a diverse range of customers by adjusting your communication style to meet their needs.

• Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.

• Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals.

• Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).

• A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting.

• Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.

• Open to feedback and coaching, with a drive to continuously improve and excel.

• Proven experience in customer support or technical assistance , ideally in a call center setting.

• Strong verbal and written communication skills.

• Problem-solving abilities with a flexible, adaptable approach to challenges.

• Confidence in navigating multiple software tools and systems to resolve issues.

• A self-motivated attitude with effective time management skills.

• $17.31 per hour, with opportunities for performance-based incentives.

• Full health insurance package, including medical, dental, and vision coverage.

• $25/month per line for unlimited phone, text, and data (restrictions may apply).

• Paid training to set you up for success.

• Career advancement opportunities with a globally renowned leader in technology innovation.

• Earn ongoing bonuses for referring new employees through our Referral for Life Program.

• Thrive in a dynamic virtual work environment with a team that's dedicated to your success.

• Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.

• Private Workspace: A quiet, dedicated workspace with no distractions.

• Ergonomics: A comfortable desk setup with all necessary equipment.

• Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.

• Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.