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Duration: 6 months with potential for extension/conversion
Location: 100% Remote
ServiceNow ITSM Pro and ITOM Technical Solution Architect
We are seeking a highly skilled and experienced ServiceNow ITSM Pro and ITOM Technical Solution Architect to join our team. The successful candidate will have hands-on experience with ServiceNow ITSM Pro and ITOM platform and will be responsible for designing and implementing the overall architecture and technical solution for our ITSM Pro and ITOM platform.
Credentials: Required
* ServiceNow Certified System Administrator (CSA)
* ServiceNow Certified Implementation Specialist (CIS) - ITSM Pro and ITOM
Nice to have:
* ITIL Foundation Certificate in IT Service Management
* ITIL Intermediate Certificate in Service Design
* ITIL Intermediate Certificate in Service Transition
Required Experience:
5+ years of related work experience or equivalent combination of transferable experience in Technology application design and development
5+ years of work experience designing systems/applications architecture on progressively complex IT projects.
Required Education:
Related Bachelor's degree in an IT related field or relevant work experience
Key Responsibilities:
1. Develop and implement ITSM Pro and ITOM solution architecture, design, and configuration, with hands-on experience in ServiceNow platform
2. Ensure solution meets business needs, is scalable, secure, and cost-effective, with a focus on delivering high-quality solutions
3. Collaborate with stakeholders to gather requirements and define solution scope, with excellent communication and interpersonal skills
4. Design and implement ITSM Pro processes, workflows, and integrations (Incident, Problem, Change, Service Request, etc.), with hands-on experience in ServiceNow ITSM Pro
5. Design and implement ITOM processes, workflows, and integrations (Discovery, Orchestration, Event Management, etc.), with hands-on experience in ServiceNow ITOM
6. Develop and maintain technical documentation, including solution designs and architecture diagrams, with excellent technical writing skills
7. Provide technical guidance and support to junior architects and implementation team members, with a focus on knowledge sharing and team collaboration
8. Ensure solution aligns with ITSM and ITOM best practices and ServiceNow guidelines, with a focus on delivering high-quality solutions
Hands-on Experience:
* 3+ years of hands-on experience with ServiceNow ITSM Pro and ITOM platform
* Experience with ServiceNow configuration and customization
* Experience with ITSM and ITOM processes and best practices (ITIL, etc.)
* Experience with integration with other ServiceNow modules (CMDB, Asset Management, etc.)
* Experience with IT architecture and design principles
* Experience with scripting languages (JavaScript, etc.)
* Experience with data modeling and database design
Technical Expertise:
* ServiceNow ITSM Pro platform (Incident, Problem, Change, Service Request, etc.)
* ServiceNow ITOM platform (Discovery, Orchestration, Event Management, etc.)
* ITSM and ITOM processes and best practices (ITIL, etc.)
* ServiceNow configuration and customization
* Integration with other ServiceNow modules (CMDB, Asset Management, etc.)
* IT architecture and design principles
* Scripting languages (JavaScript, etc.)
* Data modeling and database design
Leadership and Collaboration:
* Serve as a technical advisor and subject matter expert for ITSM Pro and ITOM solutions
* Collaborate with cross-functional teams to resolve technical issues and implement solutions
* Provide technical guidance and mentorship to junior architects and implementation team members
* Facilitate design and implementation of flexible, scalable, and cost-effective solutionsPosition is offered by a no fee agency.
This position is responsible for defining the architecture that translates Aerospace Transactional Part business processes into scalable SAP S/4HANA data models and Oracle OBIEE analytics solutions.
The successful candidate will possess a hybrid skill set, combining deep functional knowledge of supply chain operations with the technical proficiency to design data structures within an SAP S/4HANA environment.
Key Responsibilities: 1.
Analytics Design and Technical Validation Design the logical architecture for Oracle OBIEE dashboards, ensuring the semantic layer aligns with business logic and S/4HANA source data.
Perform technical validation of data models using SQL to verify that development outputs match functional requirements.
Collaborate with SAP Process Experts and Technical Developers to resolve data integrity issues related to inventory tracking, serial number management, and document flow.
2.
S/4HANA Functional and Data Architecture Analyze and map complex aerospace supply chain processes and transactional part lifecycles to analytics fabrics Lead the transition from legacy reporting models to S/4HANA architecture, utilizing modern data structures (e.g., CDS Views) to support various analytics.
Evaluate the impact of S/4HANA innovations on existing business processes, recommending architectural adjustments to optimize data accuracy and usability.
3.
Requirements Engineering and SCOR Integration Translate functional business requirements into detailed technical specifications for SAP HANA database modeling and Oracle OBIEE metadata repositories.
Implement the SCOR (Supply Chain Operations Reference) framework to standardize performance metrics, ensuring that system data accurately reflects Level 1-3 KPIs (e.g., Reliability, Responsiveness, Cost).
Conduct gap analysis between as-is functional processes and to-be system logic, providing technical solutions to resolve discrepancies in data granularity and lineage.
Required Qualifications Education and Experience: Bachelor's degree in information systems, Supply Chain Management, Computer Science, or a related field.
Minimum of 10 years of experience in a Techno-Functional role bridging business analysis and SAP system architecture.
Demonstrated experience with SAP S/4HANA implementations, specifically within Logistics and Supply Chain modules.
Technical Skills: SAP S/4HANA: Strong understanding of S/4HANA data architecture and the differences between ECC and S/4HANA data models.
Data Analysis: Proficiency in SQL for data validation and analysis.
Ability to query databases to verify business logic.
Analytics Architecture: Experience designing reporting solutions and data models for enterprise analytics platforms, preferably Oracle OBIEE.
Functional Competencies: Aerospace Industry: Knowledge of transactional part business, including traceability, configuration management, and compliance requirements.
Supply Chain Strategy: Proficiency with the SCOR model and its application in enterprise resource planning (ERP) systems.
Thanks and Regards, Team Lead Mahesh Kumar Direct No: 949-201-1313 Yochana Solutions INC Windsor, Ontario- Canada Farmington hills, MI-48335- USA USA | CANADA I Mexico | INDIA W: Note: This is not an unsolicited mail.
If you are not interested in receiving our e-mails then please reply with subject line Remove OBIEE RPD modeling, designing start/snowflake schemas
About ClearHello
From idea to launch, ClearHello helps clients build a reliable online presence, strengthen their visibility, and stay immediately connected with the people that they serve.
In a digital age we are a human-centric communications company. From our customers, to our staff and community, everything we do revolves around bettering the lives of the people around us. Ingenuity and collaboration drive us to constantly integrate new solutions, keeping our services simple and efficient for our customers. Meaningful connections are our objective. Our communications services are the tools. Facilitating meaningful connections underlies the spirit of what we do.
Position Description:
The Technical Sales Specialist plays an integral role collaborating with the Sales, Development, and Product teams and is primarily responsible for bridging technical expertise and product knowledge with sales acumen to educate clients and sell complex technical communications products and services.
This position will drive business growth by understanding customer needs, provide technical solutions, and effectively articulate the value of our products and services.
Success in this role is defined by analyzing customer requirements, preparing technical proposals and demonstrations to explain product functionality, showcase how solutions add value by lowering costs and increasing productivity, and selling those customized solutions to new and existing clients to increase revenue.
Essential Job Duties and Responsibilities:
- Propose, present, and sell customized products and services in alignment with client business objectives by matching them with optimal solutions.
- Create and conduct compelling sales presentations and customized technical demonstrations to showcase product capabilities that serve as solutions to client needs.
- Proactively engage and collaborate with Development, Sales, and Products teams to achieve unified and defined business objectives by leveraging knowledge of products and services to align company offerings with client needs.
- Utilize keen technical, persuasion, and active listening skills to understand customer needs to suggest and sell product solutions to meet those needs.
- Customize sales strategy by understanding critical customer needs and utilizing internal product and brand knowledge.
- Partner with stakeholders as needed to drive strategic deals, analyze customer requirements, and prepare technical sales proposals.
- Proactively identify and secure new business opportunities to expand existing client portfolios.
- Provide pre-sales support by answering technical inquiries and participating in sales meetings.
- Frequently collaborate with the Development team to provide post-sales support to customers, including technical troubleshooting and customer training, to ensure optimal satisfaction with our products and services.
- Provide ad hoc troubleshooting and informative overviews (via phone, video, and screen share) as they arise to help end users overcome challenges and address their questions before and after purchase.
- Relay client feedback to Development and Product teams and follow up as needed to support clients inquiries and services needs.
- Communicate with stakeholders by providing analytics and status of open proposals.
- Utilize CRM to follow up on client proposals, status, and communication.
- Manage multiple complex proposals simultaneously with clarity, accuracy, and confidence.
- Update and communicate with sales teammates, department colleagues and leadership on a consistent basis.
- Other tasks as assigned by leadership.
Skills, Experience, and Education:
- A minimum of three years of sales and customer service support experience.
- Strong technical background, preferably in the IP-based voice/communications industry.
- Strong experience using, understanding, and communicating about JSON data structures.
- Ability to read API documentation and interact with it using tools such as cURL, Postman or Bruno.
- Understanding of automated systems, and internet and cloud-based systems.
- Experience on the Linux command line and familiarity with MySQL and javascript and/or other scripting languages a plus.
- Ability to understand complex technical concepts and effectively communicate them to both technical and non-technical audiences.
- Experience working cross-functionally with teams.
- Demonstrated relationship-building, problem solving and analytical abilities.
- Ability to clearly and concisely convey ideas in both verbal and written form.
Core Competencies:
- Excellent interpersonal and communication skills with a passion for developing and maintaining strong client relationships to increase customer satisfaction and loyalty.
- Self-motivated and target-driven with a proven track record of meeting or exceeding business and sales objectives.
- Demonstrable experience in presenting technical products and services to customers, providing expert advice and troubleshooting customer queries.
- Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions.
- Artfully deploy sales strategies and negotiation skills to close deals.
- Represent the company and internal and external clients with courtesy and professionalism.
- Strong organizational skills and attention to detail, with a demonstrated ability to work independently, manage multiple projects, prioritize, and manage a high volume of tasks, deadlines, requirements, and decisions.
- Proven ability to efficiently work in a remote team environment with support from leadership.
General Company Requirements:
- Be a collaborative part of an organization that is team-based, positive and supportive.
- Be dependable, trustworthy, and always make ethical decisions.
- Cultivate meaningful connections.
- Continue to learn in the field and build knowledge.
- Think critically about how to solve problems and suggest solutions.
What We Offer:
- Company paid medical, dental, and vision insurance.
- Company matching to a Simple IRA.
- Flexible time off and paid holidays.
- Remote work arrangements.
- A supportive, cohesive, and inclusive work environment where all employees are critical to the success of the company and have regular connectivity meetings with leads.
- Career development potential, mentorship, and training within a supportive, fun, and growing company.
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Work Authorization:
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
Pay Range:
The expected annual salary range for this full-time exempt position is $68,000 to $84,000.
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with geographical market data, or other law.
Location:
ClearHello is based in Escondido, California.
Qualified candidates may send their resume and cover letter to
Join the team leading the next evolution of virtual care.
At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.
Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.
Summary of Position
The AI SolutionsSpecialistis responsible forpartnering with business and technology stakeholders to design, integrate, and deliver AIpowered conversational agents and workflow automation solutions across the enterprise. This roleleads tothe technical implementation of AI platforms and agent development tools, ensuring secure, scalable, and compliant solutions that drive productivity and business value.Deep coding expertise is notrequired. However, the candidate must understand modern technology stacks, AI concepts, and system integration terminology.The ideal candidate will thrive inan evolving,fast-changingenvironment,where AI capabilities and standards continue to mature.Essential Duties and Responsibilities
- Work closely with business stakeholders toidentifyautomation opportunities.
- Lead the technical set up and integration ofconversational AI platform & agent development studiowithin the enterprise environment.- copilot agents preferred, deploying across enterprise not for personal use.
- Analyze business processes, data flows, and system architectures to support AI solution design.
- Support configuration and deployment of AI-powered agents,applications,and workflows.
- Design,build,and customize AI agents to automate workflows and improve productivity.
- Utilizedata platforms such asMicrosoft Fabric, Snowflake, Databricks, AWSfor data orchestration, governance, and compliance.
- Ensure seamless interoperabilityof agentsacrossMicrosoft and other enterprise applications asrequired.
- Evaluateand implement secure API integrationswith enterprise systems using APIsandconnectors to enable data exchange and workflow automation.
- Apply best practices for data security, identity management, and compliance with organizational and regulatory standards.
- Apply analytical judgment to assess feasibility, scalability, data readiness, and risks of AI use cases.
- Collaborate withcybersecurityand product teams to build robust AI solutions
- Test new AI agent enhancements, integrations, and fixes prior to release to ensure quality and expected behavior.
- Track and analyze performance metrics, including response quality, speed, reliability, andcost-effectivenessof AI agents and automated workflows.
- ContinuouslyoptimizeAI solutions based on performance data, user feedback, and evolving business needs.
- Document requirements, solution designs, architecture diagrams, and integration approaches in a clear and concise manner.
- Contribute to internal standards, reusable patterns, and best practices for AI agent and automation development.
- Support knowledge sharing and enablement across technical and business teams.
Qualifications Expected for Position
- Bachelor's degree in computer science, Information Systems, Engineering, Data Science, or a related fieldor equivalent combination of education and relevant professional experience.
- Advanced certifications or coursework in cloud platforms, data engineering, or AI/ML preferred.
- 3+years of experience in solution architecture, systems integration, automation engineering, or applied AI roles.
- 1+ year demonstrated ability to design, build, and deployAI-poweredagents, workflows, or conversational applications.
- Proven experience working directly with business stakeholders to translate operational needs into scalable technical solutions.
- Hands-on experience implementing enterprise automation or conversational AI solutions across multiple departments or use cases.
- Experienceoperatingin regulated orsecurity-consciousenvironments, supporting compliance and governance requirements.
- Strong experience designing and implementing enterprise system integrations using APIs, connectors, and automation frameworks.
- Experience working with modern data platforms (e.g.,Microsoft Fabric, Snowflake, Databricks, AWS) to support data orchestration, access control, and compliance.
- Solid understanding of identity management, access controls, and data security best practices.
- Ability to assess AI solution feasibility, including data readiness, scalability, performance, and cost considerations.
- Strong analytical andproblem-solvingskills with the ability to apply sound judgment to ambiguous or emerging AI use cases.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to nontechnical audiences.
The base salary range for this position is$130,000 - $140,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.
We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.
As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.
Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why join Teladoc Health?
Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.
Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.
Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.
Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.
Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.
Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at Description:
Job Description
Utilizes comprehensive solutions architectural expertise to support software implementation projects. Supports overall project planning by providing functional strategic guidance.
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Essential Functions:
- Provides functional strategic guidance for project planning, system landscape, data migration, testing, deployment, integration and overall solution architecture.
- Advises Project Leads and Project Managers to implement best practice decisions that successfully impact the overall platform.
- Provides guidance in the definition of solution design practices and standards that link back to SAP best practices.
- Designs and supports proof of concepts to demonstrate proposed technical solutions.
- Designs, develops and supports business requirements by leveraging SAP solutions.
- Provides support for pre-sales initiatives that include developing and reviewing roadmaps, estimates, and responses to RFP/RFQ’s.
- Completes assigned deliverables:
- Owns the as-is and to-be system landscape diagrams in conjunction with the Technical Lead.
- Owns the Solution Architecture document - ensures inputs are received from Technical and Functional Leads.
- Responsible for supporting functional and technical leads in workshops.
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Required Qualifications:
- Bachelor’s degree in Information Systems, Business, or other related field.
- Certification in at least one SAP HCM or SuccessFactors module.
- Minimum of 5 years with system implementations, solutions architecture, or similar role.
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Knowledge, Skills, and Abilities (KSAs):
- Expert in implementation of SuccessFactors modules.
- Expert with SAP Integration.
- Demonstrates expertise in Human Resources industry best practices.
- Excellent written and oral communication skills; ability to express ideas and information in a clear and concise manner and tailor message to fit the interests and needs of the audience.
- Attention to detail and quality with the ability to rapidly learn and apply new business concepts, models, and techniques.
- Ability to work remotely with minimal supervision.
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Mandatory Skills: SAP SF Solution Architecture .
Experience: >10 YEARS .
The expected compensation for this role ranges from $100,000 to $185,000 .
Do you have a passion for leading technical and operational engagement within collaborative DCSA Approved Areas and mission-focused events involving key APL contributors and sponsors?
If so, we want you on our team in the Cyber Security and Technical Collaborative Centers (JAF) group within the National Security Analysis Department (NSAD).
We are seeking a motivated Technical Facilities Integrator who will provide professional level leadership in the technical and operational integration of NSAD’s specialized facilities, while coordinating system readiness and mission support activities across JHUAPL campus locations. In JAF, we are committed to developing innovative technical solutions that empower our staff, fostering an environment of creativity, autonomy, and independent thinking.
As a Technical Facilities Integrator, you will…
- Lead the concept design and implementation of the mission-support technical architectures, ensuring alignment with NSAD operational policy frameworks and DCSA compliance requirements - Examples include generative AI exercises, wargaming, modeling and simulation events, technical briefings, and sponsor engagements across classified and unclassified environments.
- Serve as a technical advisor, collaborating with Program, Project, and Operations Managers to define technical requirements, resource strategies and system integration roadmaps.
- Organize cross-functional operational teams, ensuring coordinated development of technical procedures, configuration baselines, and lifecycle management practices to strengthen mission technical capabilities.
- Provide on-site and live-event technical oversight, exercising independent judgment to diagnose and resolve complex issues in real time to ensure continuity during mission-critical activities.
- Lead the configuration, administration, and performance management of technical systems, including classified computing environments, video teleconferencing platforms, and audio/visual projection and switching systems.
- Partner on the architectural design, integration strategy, and long-term technology roadmap for the continuous improvement of telecommunications, network, and A/V systems across departmental technical facilities, ensuring secure, reliable, and mission-aligned operation of platforms such as XLeap/MeetingSphere, Zoom, Teams, AI agents, etc..
- Independently satisfy the design, deployment, and reconfiguration of technical systems and facility layouts to support evolving operational requirements, providing oversight of implementation activities to ensure technical and security alignment.
- Provide oversight and performance strategy for the optimization of display, visualization, and collaborative systems to enable high quality technical presentations and mission activities.
- Define enterprise validation protocols, acceptance criteria, and performance benchmarks for mission-critical visualization and collaborative systems.
- Lead pre-event resource collaboration, requirement composition, and system validation including hardware and software configuration, testing, and performance assurance, to guarantee readiness and reliability during live operations.
- Develop and manage the model for lifecycle planning, configuration standards for electronic support tools, network components, and A/V hardware, ensuring systems are documented, maintained, and aligned with operational and security requirements.
- Collaborate with Facility Managers, Project Managers, and Senior Program Managers to evaluate, pilot, and enhance emerging collaborative and visualization technologies that advance mission execution and sponsor engagement capabilities.
Qualifications
You meet our minimum qualifications for the job if you have...
- A Bachelor’s degree in Engineering, Information Technology, Cybersecurity, Technical Facilities/Operations, Computer Science, or equivalent relevant experience.
- At least three years of relevant experience supporting the design, integration, configuration, or deployment of computing, network, audio/visual, or telecommunications systems, ideally within a classified environment, and working knowledge of NISPOM regulations.
- Knowledge of telecommunications and collaboration technologies, including their integration, performance management, and use within mission-focused environments (e.g., Zoom, Teams, AI agents, XLeap/MeetingSphere or equivalent systems).
- Ability to provide operational oversight and technical guidance for multiple facility-based technical events in a dynamic, fast-paced setting.
- Strong analytical, troubleshooting, communication, and problem-solving skills that support independent decision-making in complex technical environments.
- Proficiency in managing and optimizing audio, visual, and teleconferencing system capabilities to support mission and sponsor needs.
- Ability to independently analyze technical or program-related requirements and develop solutions or processes to address operational and logistical challenges.
- Familiarity with security requirements and standards under the cognizance of the Defense Counterintelligence and Security Agency (DCSA).
- Willingness to work full time in a DCSA Approved Area/Closed Area on site.
- The ability to obtain an Interim Secret security clearance by your start date and ultimately obtain a Secret clearance. If selected, you will be subject to a government security clearance investigation and must meet eligibility requirements for access to classified information (U.S. citizenship required).
You'll go above and beyond our minimum requirements if you have...
- A Master’s degree in Engineering, Information Technology, Cybersecurity, Technical Facilities/Operations, Computer Science, or another related field.
- Extensive knowledge and expertise in the integration, optimization, and performance management of telecommunication systems and virtual collaboration platforms such as Zoom and Teams.
- A solid understanding of and experience with DCSA security requirements and standards, and their application within secure technical environments.
- An active Secret or higher-level security clearance.
#LI-AG1
About Us
Why Work at APL?
The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation’s most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.
At APL, we celebrate our differences of perspectives and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL’s campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at
All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law. APL is committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact
The referenced pay range is based on JHU APL’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level with consideration for internal parity. For salaried employees scheduled to work less than 40 hours per week, annual salary will be prorated based on the number of hours worked. APL may offer bonuses or other forms of compensation per internal policy and/or contractual designation. Additional compensation may be provided in the form of a sign-on bonus, relocation benefits, locality allowance or discretionary payments for exceptional performance. APL provides eligible staff with a comprehensive benefits package including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development. Applications are accepted on a rolling basis.
Minimum Rate
$85,000 Annually
Maximum Rate
$195,000 Annually
The Associate Director, BU Technical Services (or Technical Services Leader (TSL)) provides strategic technical leadership to ensure safe, reliable, and efficient manufacturing operations aligned with business unit objectives. This role is accountable for technical strategy, capital planning, and continuous improvement initiatives while integrating digital technologies to improve performance, cost, gross margin and service. The TSL partners cross-functionally to solve complex technical challenges, develop technical talent, and drive sustainable business results.
In this role, you will:
- Lead BU technical strategy, product and process innovation (including product quality and services for internal and external manufacturers), capital planning, and execution of capital projects and technical programs aligned in alignment with BU and Supply Chain strategies.
- Provide people leadership for multi‑site technical teams, including talent development, performance management, and succession planning.
- Partner cross‑functionally with Operations, R&D, Supply Chain, Quality, Procurement, HSE, Planning, and Commercial teams to address complex technical and business priorities and challenges. Develop business case justifications while defining strategic plans and tactical scenarios to enhance supply chain performance, capabilities, and BU/enterprise initiatives.
- Accountable to drive performance outcomes through operational excellence, capital one-right way process, reliability, process improvement, risk assessment/management, external partners, and integration of digital manufacturing tools (Clorox Manufacturing System, Asset Management / Predictive Maintenance), and participation or BU representation in Technical Community of Practice Teams.
- This role interacts regularly with plant leadership, operations, engineering, maintenance, quality, HSE, R&D, (center) supply chain, risk management and commercial partners. The TSL also collaborates with corporate technical experts, digital teams, and external vendors to deliver technical solutions.
- The role has high influence across the Business Unit and multiple manufacturing sites. Influence is exercised through setting technical direction, prioritizing capital investments with BU strategy, shaping continuous improvement initiatives, and developing technical capability across the organization.
- Lead a team of 4-5 direct reports
#LI-Hybrid
What we look for:
- 10+ years of progressive experience in manufacturing, engineering, or technical services roles, including leadership responsibility with manufacturing process experience managing increasing responsibility for large business and demonstrating a track record of success
- Experience leading multi‑site teams, managing engineering or technical teams, leveraging 3rd party engineering services, environmental permitting and other regulatory compliance, capital programs, and digital manufacturing initiatives desired.
- Manufacturing systems knowledge, capital project leadership, reliability engineering, continuous improvement, people leadership, and strong stakeholder management skills.
- Ability to develop and execute strategic plans and tactical initiatives that enhance supply chain performance, capabilities, and BU/Enterprise objective
- Demonstrated ability to lead and develop supply chain professionals, including establishing and executing effective performance management and development plans
- Deep expertise in manufacturing and engineering processes, methodologies, and industry-standard frameworks
- Strong working knowledge of maintenance strategies, spare parts management, and mechanical systems
- Proven ability to collaborate with and influence stakeholders across all levels, from frontline teams to senior executives
- Advanced analytical skills with the ability to synthesize complex data into actionable insights
- Clear and effective communicator, able to translate complex concepts into concise written and verbal messages for diverse audiences
- Demonstrated strength in structured problem solving and root cause analysis
- Strong financial acumen, with the ability to assess and articulate the financial impact of supply chain decisions and risk tradeoffs • High degree of flexibility with the ability to prioritize and manage both planned and unplanned work
- Strong execution mindset with a track record of delivering complex initiatives on time, within budget, and aligned to business requirements
- Comprehensive understanding of end-to-end business operations and supply chain interdependencies
- Intellectual curiosity demonstrated through continuous learning and awareness of external trends and best practices
- Leads with excellence by consistently modeling Clorox leadership behaviors and values
- Ability to work effectively in manufacturing environments, travel up to 25%, and perform standard office and plant based activities
- Digital manufacturing systems (MES, historian), Six Sigma/Lean certification, and change leadership experience desired.
- Bachelor’s degree in Engineering or related technical field required; Master’s degree / MBA preferred. Equivalent experience may be considered.
Workplace type:
Hybrid - 3 days in office, 2 days working from home.
Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.
[U.S.]Additional Information:
At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.
We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.
–Zone A: $153,700 - $309,000
–Zone B: $140,900 - $283,300
–Zone C: $128,100 - $257,500
All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.
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About Us
The Technical Project Manager (TPM) has three main responsibilities:
- Project Manage all technical tasks during implementation and upgrades.
- Install and configure servers and the Care Logistics applications in Amazon Web Services (AWS) and on premise.
- Perform technical operations and oversee availability, performance, and supportability of our observability infrastructure.
The TPM acts as the project manager and liaison between Care Logistics and the customer for all technical activities. The TPM is responsible for coordinating the system configuration, sizing, ordering, and installation while technically engineering and managing the integration of Care Logistics solutions. They work closely with Solutions Delivery and customer resources in support of organizational objectives. Solutions Delivery functions include project delivery tasks such as solution sizing, technical project planning, customer guidance, system installation, system validation, system testing, technical training, and support of technical onsite events. The TPM facilitates DevOps functions between development and the Solutions Delivery teams to ensure technical operations are correctly executed, effectively communicated, and continuously improved.
ESSENTIAL RESPONSIBILITIES:
Solutions Delivery Functions
- Delivery components of customer project tasks which include:
- Assist with the design and implementation of new technologies
- Assist with the sizing of customer systems
- Train new employees on all aspects of the role
- Considered a Subject Matter Expert for all aspects of the technology and project delivery
- Install and troubleshoot software, hardware, and services necessary to support Care Logistics solutions
- Lead the engineering of hospital customer’s technical solutions
- Lead, plan, organize and drive the design, testing, and implementation of Care Logistics software solutions and related advisory services
- Educate customer on technical aspects of the Care Logistics system
- Interface with service and hardware system vendors to build and configure systems
- Participate in onsite customer events, including technical go-live
- Technical Operations and Observability:
- Manage alert and monitoring configuration
- Collect, aggregate, and visualize metrics to provide actionable insights
- Advise right-sizing of AWS infrastructure resources to optimize cost and performance
- Manage incident response
- Provide insight to Cloud Center of Excellence
- Additional tasks which include:
- Provide primary technical support for project team members
- Provide Tier 2 level support for Care Logistics Support team
- Create and maintain internal environments for use by Care Logistics Client Engagement team
- Create Knowledge Base articles and other technical documentation for use by Care Logistics employees and customers
- Define and maintain a clear, concise documented process for the implementation and integration of the system
- Collaborate with teammates to troubleshoot and maintain existing application modules
- Participate in DevOps initiatives to improve products and operations
QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:
REQUIRED
- Bachelor’s degree in Computer Information Systems or equivalent experience
- PMP certification and/or equivalent experience
- 2-4 years hands on experience using Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
- 2-4 years of monitoring systems experience using tools such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
- 4-6 years demonstrated project management experience
- Advanced operation and maintenance of Linux (Red Hat Operating System)
- Demonstrated advanced analytical and troubleshooting skills
- 3+ years integrating software/hardware systems in client-server and cloud environments
- Proven organizational and delivery skills
DESIRED
- AWS certification desired
- Automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
- Operational best practices related to systems operation and maintenance in on-premises and AWS production environments
- Industry standard application/applet containers such as Tomcat
- PostgreSQL and Aurora Databases (installation, configuration, and operation)
- Production High availability server environments
- Complex hardware and software installations
- Management of enterprise reporting tools and/or related technologies
- Project delivery, operations, and support using DevOps and/or Agile methods
- Support leadership experience
- Use of ticketing systems such as JIRA and/or related incident management tools such as OpsGenie
- Comprehension of related scientific and technical journals, abstracts, financial reports, and legal documents.
- Preparation of articles, abstracts, editorials, journals, manuals, and critiques.
- Preparation and delivery of comprehensive presentations, participation in formal debate, extemporaneous communication, and professional communication before an audience.
- Professional certifications in related industry skills such as DBMS, CISSP, ITIL, Agile, and Lean are a plus
KNOWLEDGE, SKILLS, AND ABILITIES:
- Develop strong and productive working relationships with others
- Form strong team bonds and enhance team performance
- Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities
- Cope with rapidly changing information in a fast-paced environment
- Proven communication, interpersonal, analytical, and organizational skills
- Proven ability to properly communicate with customers (in person and via phone) and manage expectations during a project
- Work both independently and as a member of the implementation and support team
- Manage multiple concurrent activities, all with fluctuating deadlines, by working with other departments, both internal and external
- Quickly identify and resolve issues
- Quickly understand complex concepts
- Excellent oral and written communication skills
- Excellent customer management skills
- Above average observational skills to collect data and validate information
- Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems/needs.
- Effectively represent Jackson Healthcare/Care Logistics values and principles in decision-making and actions
- Support leadership and/or project management
- Excellent troubleshooting skills
- Excellent organizational and delivery skills
- Install, configure, and manage hardware and software in AWS and on-premises environments
- Provide specifications for system hardware and AWS service requirements
- Implement complex system solutions involving multiple technologies
- Control and implement complex system and application feature configurations
- Troubleshoot complex system and technical issues
- Read and understand system and application logs
- Proven ability to communicate and teach complex technical concepts to less technical resources
- Excellent communications and interpersonal skills, as well as analytical and problem-solving skills
- Excellent documentation skills
REQUIRED KNOWLEDGE
- Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
- Monitoring systems such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
- In-depth knowledge of Linux (Red Hat Operating System) concepts and operations in a production environment
- VMware, Web servers, DBMS, Reporting and analytic tools
- Project Management Methodologies
- Advanced PC knowledge including proficiency with MS Outlook, Word, Excel, and PowerPoint
DESIRED KNOWLEDGE
- Knowledge automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
- Understanding of high availability server environments
- Hardware and software installation techniques
- Healthcare Information Systems
- Enterprise reporting tools
- DevOps and Agile methodologies related to project delivery, operations, and support
- Ticketing systems such as JIRA and related incident management tools (such as OpsGenie)
TRAVEL REQUIREMENTS & WORKING CONDITIONS:
- 10-80% travel required
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell
- The employee must frequently lift and/or move up to 50 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Company Overview
Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.
At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.
What We’re Looking For:
If you are experienced in designing and optimizing communications solutions, particularly within VoIP, wireless, and cloud-based systems, and have a proven track record of collaborating with partners and customers, then you will be excited about the Principal Government Solutions Engineer opening with Iridium on our U.S. Government Team. As a Principal Government Solutions Engineer, you’ll be responsible for managing multiple activities and projects, including collaborating with cross-functional teams to develop innovative communication solutions and ensure alignment with Iridium’s initiatives. In this role, you will focus primarily on advising clients and partners, integrating emerging technologies, and delivering scalable, cost-effective solutions that meet the unique needs of government customers. You will thrive in this role if you have strong problem-solving skills, a customer-centric approach, and the ability to translate technical requirements into practical applications while proactively driving project success.
Active Top Secret (TS) security clearance required; TS/SCI strongly preferred. Candidates with an active TS clearance must be eligible and willing to obtain SCI access. (A U.S. Security Clearance that has been active in the past 24 months is considered active).
What You’ll Do:
- Architect mission-focused solutions that integrate Iridium Mobile Satellite Services (voice, data, and IoT) with tactical radios, network infrastructure, mission applications, and cloud platforms to meet U.S. Government requirements for operations, cybersecurity, resiliency, and interoperability.
- Work directly with government agencies, partners, and internal cross-functional teams to understand requirements, propose solutions, and ensure alignment with Iridium’s initiatives
- Identify and integrate innovative technologies into existing systems to enhance efficiency, scalability, and cost-effectiveness
- Serve as a technical advisor, providing guidance on system capabilities, troubleshooting complex issues, and ensuring optimal system performance
- Lead and coordinate multiple projects simultaneously, ensuring timely delivery, adherence to technical specifications, and alignment with client objectives
- Foster strong relationships with government clients, deliver technical presentations, and provide training to ensure effective use of Iridium solutions
- Deliver clear, persuasive presentations of technical solutions and recommendations to customers in one-on-one meetings, briefings, and large conference settings, tailoring content to both technical and executive audiences
- Monitor industry trends, gather feedback from stakeholders, and recommend process improvements to enhance the overall performance and value of Iridium’s solutions
What You’ll Need to Succeed:
- Bachelor’s degree in Business, Engineering, or related field OR equivalent relevant experience in lieu of degree
- 10+ years of relevant experience in the satellite or military communications industry
- Excellent communication skills, with the ability to convey products, deliverables, analyses, and/or issues clearly and confidently, and recognize and adapt to different communication techniques
- Comfortable speaking in front of audiences (small working groups and at industry conferences)
- Can easily build meaningful relationships with others, including senior leadership outside of your own department, and is comfortable providing constructive feedback to your team members and management
- Ability to support relationships and network internally and externally to facilitate business objectives
- Be able to analyze a situation or problem, generate effective solutions, and see those solutions through to completion
- Must possess the creativity and resourcefulness needed to make reliable decisions and determine methods on new assignments
- Can thrive in a dynamic environment by handling multiple tasks and managing shifting priorities
- Be proactive in sharing knowledge you’ve learned with others
Things That Would be Great if You Brought to the Table:
- Prior military, DoD (Department of Defense) civilian, or DoD contractor experience
- Knowledge of Iridium call processing, gateway architecture, and Space Vehicle (SV) interactions
We’ll also need you to:
- Be able to travel up to 30%
- Be a US Citizen
Work Environment:
This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.
Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.
Overview
We are looking for a technically strong, business-minded developer to design, build, and maintain internal applications and automations that improve how our team’s work. This role supports business processes, data, and technology and plays a key role in modernizing workflows across the organization. This role is suited for a strong mid-level to senior developer who can work independently while collaborating closely with team members and stakeholders.
While Microsoft Power Apps and Power Automate are core tools today, this role goes beyond low-code development. The ideal candidate brings strong fundamentals in application design, data flow, and user experience, with the ability to build scalable, secure, and well-documented solutions that can grow with business.
Key Responsibilities
- Design, build, and maintain end-to-end internal business applications using Microsoft Power Apps and related technologies.
- Develop business logic and workflow automation using Power Automate, integrating with internal and external data sources including Dataverse, SharePoint, SQL databases, and third-party APIs.
- Partner with stakeholders and leadership across multiple departments to understand business processes, gather requirements, and translate needs into practical, scalable technical solutions.
- Design secure, role-based solutions with appropriate permissions, governance controls, and environmental strategies following Power Platform ALM best practices.
- Ensure applications are well-structured with clean data flow, clear separation of logic, and thoughtful handling of edge cases and exceptions.
- Monitor, enhance, and support existing applications and automations to improve reliability, performance, and user adoption over time.
- Produce clear and thorough documentation covering business requirements, technical design, data structures, workflows, and known constraints.
- Contribute to and follow established development standards, templates, and best practices to ensure solutions are consistent, maintainable, and easy for other developers to support or extend.
- Provide technical guidance and information sharing with the team and collaborate on problem-solving with less-experienced developers.
Technical Requirements (Must Have)
- Hands-on experience building and maintaining custom, end-to-end applications using Power Apps.
- Strong experience developing business logic and workflows using Power Automate.
- Experience integrating multiple data sources, including Dataverse, SharePoint, SQL databases, and external APIs.
- Ability to design secure, role-based solutions with an understanding of Power Platform governance, environments, and ALM practices.
- Strong understanding of user-centered design principles and how they influence application structure, usability, and adoption.
- Proven ability to design solutions with well-organized data flow and clear movement of information between systems.
- Strong written communication skills, with the ability to create detailed technical and functional documentation.
Preferred Skills
- Power BI development experience using existing datasets and data models.
- Strong working knowledge of DAX and Power Query (M language).
- Experience building reports or dashboards that support operational or financial decision-making.
Experience Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field
- 3-5 years of experience designing and delivering business applications or workflow automation solutions.
- Demonstrated experience delivering end-to-end solutions.
- Experience partnering directly with business stakeholders to translate operational needs into scalable technical solutions.
UI & Front-End Development Foundations
Even when working within low-code platforms, developers in this role are expected to understand core UI and front-end concepts, including:
- HTML, CSS, and JavaScript fundamentals
- Component-based design and reusable UI patterns
- Responsive design principles
- Basic state management concepts
- Accessibility and usability best practices
Our recruiting process is centralized and is handled by our HR Department. If we are sent unsolicited resumes from recruiters, we will not pay any recruiting fees. Unsolicited resumes are any resumes sent to us by a recruiter who has not been pre-approved by HR, has not signed our contract, and has not been requested by our HR Department to search for a specific position.