Ttec Jobs in Usa
41 positions found — Page 2
Vice President, Client Success - Technology (US Remote)
🏢 TTEC
$170,000
Bringing smiles is what we do at TTEC… for you and the customer.
As a VP, Client Success working remotely or at our principal place of business in Austin, Texas, you’ll be a part of bringing humanity to business.
#ExperienceTTEC What You’ll be Doing Reporting to the Technology, Media, & Communications (TMC) Portfolio Leader, this experienced executive will lead a specialized client portfolio across technology clients representing the TTEC Engage solution set.
The VP will nurture relationships with our clients to grow a profitable book of business leveraging your passion for – and in depth understanding of the modern customer experience landscape, deep expertise in operational excellence, and building client relationships.
As a client success executive, you should stay up to date on market trends impacting your clients’ industries and work to understand and anticipate their business needs to position TTEC as a value-add strategic partner to best support their objectives.
To be successful in this role, you will ensure alignment between our organization's objectives and each client's needs to maintain and deliver profitable growth in your portfolio.
You will be responsible for orchestrating TTEC teams and individuals from marketing, sales, offers and solutioning, and delivery to successfully serve clients and grow your book of business profitably.
During a Typical Day, You’ll Act as a visionary for your client portfolio with an in-depth understanding of CX delivery and technology-enabled solutions.
Have full P&L responsibility and for meeting/exceeding annual financial goals while making progress on longer-term financial performance.
Lead the development of the short and long-term business strategy to include expanded digitized offerings, geo expansion and solutions that align with your clients’ business needs and market trends.
Work hand in hand with offering, solutioning and delivery teams to deliver on the strategies.
Review existing client relationships to ensure best practices are in place for client management, retention, and to position us for growth Create strategy for business growth and oversight of current business within the portfolio including achieving the businesses goals for sales, business development, and delivery across TTEC Engage Build and sustain internal and external relationships and have the stature and credibility to interface at senior levels.
Collaborate closely with other client portfolio leaders to share best practices, identify synergies and business opportunities that will benefit our clients and the company growth and financial performance.
What You Bring to the Role 15 years of business leadership experience, preferably in the customer experience industry In depth knowledge of customer experience with enterprise level technology industry clients Combine vision, strategy and tactics to systematically grow the organization and customer development goals through creativity, ethical behavior and business builder techniques.
Sophisticated understanding of the sales process, contact center operations, and financial metrics of successful service delivery while bringing a proven approach for how to optimize a large scale, distributed environment.
A problem solver with demonstrated success influencing, managing and being part of matrix organizations.
Accustomed to serving large / complex Fortune 500 clients in an extremely fast-paced environment Someone who galvanizes the team, excites the masses about one’s vision / operational plan, and balances being a take-charge leader with having a collaborative approach COMPENSATION & BENEFITS The anticipated starting salary range for individuals expressing interest in this position is $170,000-$210,000.
This position is eligible to participate in a sales incentive program.
Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following: Medical, dental, and vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off About TTEC For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line.
We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way.
But don't take our word for it, check out some of the diversity and women in leadership awards on .
Remote working/work at home options are available for this role.
As a VP, Client Success working remotely or at our principal place of business in Austin, Texas, you’ll be a part of bringing humanity to business.
#ExperienceTTEC What You’ll be Doing Reporting to the Technology, Media, & Communications (TMC) Portfolio Leader, this experienced executive will lead a specialized client portfolio across technology clients representing the TTEC Engage solution set.
The VP will nurture relationships with our clients to grow a profitable book of business leveraging your passion for – and in depth understanding of the modern customer experience landscape, deep expertise in operational excellence, and building client relationships.
As a client success executive, you should stay up to date on market trends impacting your clients’ industries and work to understand and anticipate their business needs to position TTEC as a value-add strategic partner to best support their objectives.
To be successful in this role, you will ensure alignment between our organization's objectives and each client's needs to maintain and deliver profitable growth in your portfolio.
You will be responsible for orchestrating TTEC teams and individuals from marketing, sales, offers and solutioning, and delivery to successfully serve clients and grow your book of business profitably.
During a Typical Day, You’ll Act as a visionary for your client portfolio with an in-depth understanding of CX delivery and technology-enabled solutions.
Have full P&L responsibility and for meeting/exceeding annual financial goals while making progress on longer-term financial performance.
Lead the development of the short and long-term business strategy to include expanded digitized offerings, geo expansion and solutions that align with your clients’ business needs and market trends.
Work hand in hand with offering, solutioning and delivery teams to deliver on the strategies.
Review existing client relationships to ensure best practices are in place for client management, retention, and to position us for growth Create strategy for business growth and oversight of current business within the portfolio including achieving the businesses goals for sales, business development, and delivery across TTEC Engage Build and sustain internal and external relationships and have the stature and credibility to interface at senior levels.
Collaborate closely with other client portfolio leaders to share best practices, identify synergies and business opportunities that will benefit our clients and the company growth and financial performance.
What You Bring to the Role 15 years of business leadership experience, preferably in the customer experience industry In depth knowledge of customer experience with enterprise level technology industry clients Combine vision, strategy and tactics to systematically grow the organization and customer development goals through creativity, ethical behavior and business builder techniques.
Sophisticated understanding of the sales process, contact center operations, and financial metrics of successful service delivery while bringing a proven approach for how to optimize a large scale, distributed environment.
A problem solver with demonstrated success influencing, managing and being part of matrix organizations.
Accustomed to serving large / complex Fortune 500 clients in an extremely fast-paced environment Someone who galvanizes the team, excites the masses about one’s vision / operational plan, and balances being a take-charge leader with having a collaborative approach COMPENSATION & BENEFITS The anticipated starting salary range for individuals expressing interest in this position is $170,000-$210,000.
This position is eligible to participate in a sales incentive program.
Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following: Medical, dental, and vision Tax-advantaged health care accounts Financial and income protection benefits Paid time off (PTO) and wellness time off About TTEC For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line.
We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way.
But don't take our word for it, check out some of the diversity and women in leadership awards on .
Remote working/work at home options are available for this role.
Hybrid Team Lead/ Trainer
🏢 TTEC
Salary not disclosed
Your potential has a place here with TTEC’s award-winning employment experience.
As a Temporary Trainer/ Team Lead Hybrid working remotely in US, you’ll be a part of bringing humanity to business.
#experienceTTEC Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be doing as a Trainer/Team Lead Hybrid As a Trainer, you will be conducting training classes with new hires.
Ensuring that they are properly prepared for the production environment by introducing protocols, inspiring performance, and guiding the agents to into their new career with TTEC.
Providing the best possible training environment for our new hires will be imperative and an essential part of your success as a leader, as our goal is for this team to remain with you as your transition into a Team Lead on the production floor.
As a Team Lead, you will supervise the daily activities of a group of call center associates by providing mentoring, coaching and guidance.
Other responsibilities include working with associates to address employee relations issues, coordinating all associate activity related to training, development, and performance.
We’re looking for a Trainer/Team Lead Hybrid to welcome and excite new hires as they start their new careers.
During a Typical Day In this position, it will be your responsibility to engage and develop each member of your team so that they can achieve their full potential.
You'll also be directly accountable for associate attrition and employee satisfaction.
Plus, you'll be responsible for monitoring absence and attendance for your team.
You'll be expected to manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers and you'll be expected to adhere to all company policies and procedures.
You'll also be responsible for partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project.
What You Bring to the Role Experience training adult learners in a classroom setting Experience leading a group of 15 or more Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day task Mentor and inspire others Computer experience with MS Office, customer relationship management applications, and learning management systems.
Have an active Resident State Health Insurance License Compensation and Benefits The anticipated range for individuals expressing interest in this position is $19/hr.
Visit for more information TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Remote working/work at home options are available for this role.
As a Temporary Trainer/ Team Lead Hybrid working remotely in US, you’ll be a part of bringing humanity to business.
#experienceTTEC Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be doing as a Trainer/Team Lead Hybrid As a Trainer, you will be conducting training classes with new hires.
Ensuring that they are properly prepared for the production environment by introducing protocols, inspiring performance, and guiding the agents to into their new career with TTEC.
Providing the best possible training environment for our new hires will be imperative and an essential part of your success as a leader, as our goal is for this team to remain with you as your transition into a Team Lead on the production floor.
As a Team Lead, you will supervise the daily activities of a group of call center associates by providing mentoring, coaching and guidance.
Other responsibilities include working with associates to address employee relations issues, coordinating all associate activity related to training, development, and performance.
We’re looking for a Trainer/Team Lead Hybrid to welcome and excite new hires as they start their new careers.
During a Typical Day In this position, it will be your responsibility to engage and develop each member of your team so that they can achieve their full potential.
You'll also be directly accountable for associate attrition and employee satisfaction.
Plus, you'll be responsible for monitoring absence and attendance for your team.
You'll be expected to manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers and you'll be expected to adhere to all company policies and procedures.
You'll also be responsible for partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project.
What You Bring to the Role Experience training adult learners in a classroom setting Experience leading a group of 15 or more Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day task Mentor and inspire others Computer experience with MS Office, customer relationship management applications, and learning management systems.
Have an active Resident State Health Insurance License Compensation and Benefits The anticipated range for individuals expressing interest in this position is $19/hr.
Visit for more information TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Remote working/work at home options are available for this role.
Licensed Healthcare Senior Recruiter Remote
🏢 TTEC
Salary not disclosed
Sr Recruiter – Description (Healthcare Licensed Recruiter)
- External Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! TTEC is seeking experienced Senior Licensed Healthcare Recruiters to join our Engage Services team.
Our Talent Acquisition team brings significant value and contribution to our company by differentiating our brand within the community and strengthening the company through the addition of talented and passionate people.
What you’ll be doing: You’ll be managing the full-cycle recruitment for professional healthcare licensed agent hires within a specific business segment.
This role is responsible for the sourcing, interviewing and selection of candidates while promoting a work environment that openly embraces individuals with diverse backgrounds and experiences.
You will actively search for the brightest healthcare licensed agents utilizing best practice recruiting methodologies while representing and promoting TTEC and our core values.
What you’ll bring to us: Develop effective sourcing strategies and techniques using an appropriate combination of direct sourcing, social recruiting, referrals, and other relevant passive recruitment methods Partner with Recruiting Director and hiring managers to understand the skills and background required for each Healthcare Licensed program opportunity, providing expert advice and coaching throughout the recruitment process Lead Healthcare licensed agents through the recruiting process and ensure a fair, timely, transparent applicant experience that reflects our mission, purpose, vision and values of extraordinary customer (candidate) experience.
Actively utilize all recruitment channels to form a knowledge base of where to find the health licensed agent candidates for each campaign and role and consistently generate a healthy pipeline of high-quality candidates Guide HR Partners and Hiring Managers on candidate sourcing, recruitment channels and market conditions, teaming closely with both to understand team dynamic and culture Utilize best practice methods, communications and processes which reflect our principals and standards of a world-class talent acquisition organization Develop a thorough understanding of TTEC, our value proposition, our segment and our values to qualify candidates and articulate our business What skills you’ll need: 5 years’ experience of full life cycle healthcare recruiting, preferably with a combination of agency and corporate experience 4 years' experience targeting healthcare Licensed Agent hires with measurable results 3 year’s high volume agency sourcing and recruiting experience Must have a demonstrated licensed healthcare pipeline of applicants available for review and processing Excellent independent sourcing skills with experience and curiosity about the latest recruiting technologies and platforms, above and beyond job boards and LinkedIn Healthcare Licensed nationwide recruiting required A keen sense of urgency and a relentless drive to find and connect with the best talent Previous experience managing the recruiting and documenting process and applicants utilizing an Applicant Tracking System (ATS) Taleo experience Demonstrated experience meeting and exceeding recruiting metrics/targets Ability to multi-task and work in a fast-paced, high-change environment What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes...
a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like placement bonuses and tuition reimbursement) For benefits, visit for more information About TTEC Our business is about making customers happy.
That's all we do.
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing services and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes.
Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee.
TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .
Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location, as a condition of employment.
TTEC is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status
Remote working/work at home options are available for this role.
- External Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! TTEC is seeking experienced Senior Licensed Healthcare Recruiters to join our Engage Services team.
Our Talent Acquisition team brings significant value and contribution to our company by differentiating our brand within the community and strengthening the company through the addition of talented and passionate people.
What you’ll be doing: You’ll be managing the full-cycle recruitment for professional healthcare licensed agent hires within a specific business segment.
This role is responsible for the sourcing, interviewing and selection of candidates while promoting a work environment that openly embraces individuals with diverse backgrounds and experiences.
You will actively search for the brightest healthcare licensed agents utilizing best practice recruiting methodologies while representing and promoting TTEC and our core values.
What you’ll bring to us: Develop effective sourcing strategies and techniques using an appropriate combination of direct sourcing, social recruiting, referrals, and other relevant passive recruitment methods Partner with Recruiting Director and hiring managers to understand the skills and background required for each Healthcare Licensed program opportunity, providing expert advice and coaching throughout the recruitment process Lead Healthcare licensed agents through the recruiting process and ensure a fair, timely, transparent applicant experience that reflects our mission, purpose, vision and values of extraordinary customer (candidate) experience.
Actively utilize all recruitment channels to form a knowledge base of where to find the health licensed agent candidates for each campaign and role and consistently generate a healthy pipeline of high-quality candidates Guide HR Partners and Hiring Managers on candidate sourcing, recruitment channels and market conditions, teaming closely with both to understand team dynamic and culture Utilize best practice methods, communications and processes which reflect our principals and standards of a world-class talent acquisition organization Develop a thorough understanding of TTEC, our value proposition, our segment and our values to qualify candidates and articulate our business What skills you’ll need: 5 years’ experience of full life cycle healthcare recruiting, preferably with a combination of agency and corporate experience 4 years' experience targeting healthcare Licensed Agent hires with measurable results 3 year’s high volume agency sourcing and recruiting experience Must have a demonstrated licensed healthcare pipeline of applicants available for review and processing Excellent independent sourcing skills with experience and curiosity about the latest recruiting technologies and platforms, above and beyond job boards and LinkedIn Healthcare Licensed nationwide recruiting required A keen sense of urgency and a relentless drive to find and connect with the best talent Previous experience managing the recruiting and documenting process and applicants utilizing an Applicant Tracking System (ATS) Taleo experience Demonstrated experience meeting and exceeding recruiting metrics/targets Ability to multi-task and work in a fast-paced, high-change environment What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes...
a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like placement bonuses and tuition reimbursement) For benefits, visit for more information About TTEC Our business is about making customers happy.
That's all we do.
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing services and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes.
Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee.
TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .
Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location, as a condition of employment.
TTEC is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status
Remote working/work at home options are available for this role.
Manager, Human Capital
🏢 TTEC
$80,000 - 90,000
Your potential has a place here with TTEC’s award-winning employment experience.
As a Human Capital Manager working onsite in Malta, NY you’ll be a part of bringing humanity to business.
#experienceTTEC Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Have a passion to bring value and contribution to people management agendas? Looking to make an impact on a company and its employees? You will lead a team of Human Capital Generalists to meet the Human Capital business partner and employee relations of assigned business unit/geography.
You'll report to the Director of Human Capital.
You'll contribute to the success of the business as you play an active part in the HC management team, sharing ideas and potential answers to everyday challenges.
During a Typical Day, You’ll Understand all key business initiatives and goals for each supported business unit.
Actively identifies gaps, proposes and implement changes necessary to cover risks Deliver company-driven human capital solutions to challenges affecting the success of the business.
Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit.
Act as the ultimate point of contact for all escalated (difficult) HC issues.
Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective.
Act as the ultimate point of contact for all escalated Human Capital (HC) issues..
Ensure compliance with TTEC's processes and tools What You Bring to the Role Extensive experience in leading & Human Capital Strong Service Delivery Background, and experience in a Global outsourcing environment Experience in leveraging Shared Services tools including telephony, HRIS (SAP, Workday, Oracle, Success Factors) ATS, employee self-service portal, and/or document management to enhance service delivery.
Ability to implement Operational Excellence methodologies and design tools to innovate and improve processes Can implement and continuously improve and scale processes that are durable and relevant.
Quantitative and qualitative analytical skills.
Expertise in utilizing data to scale and improve services and employee experience.
Strong knowledge of multiple Human Capital disciplines & knowledge of Labor Laws Communicates effectively in all levels of the organization Strong leadership presence and proven track records in driving transformations in the Human Capital function Minimum of 10 years of Talent Acquisition & Human Capital experience.
Minimum of 5 years of management experience in managing dual role of Talent Acquisition & Human Capital in IT / ITES/ Enterprise Services domain Post-Graduate/Masters Degree in Human Resources Management What You Can Expect An annual incentive program Medical, dental, and vision Tax-advantaged healthcare accounts Financial and income protection benefits Paid time off (PTO) and wellness time off Tuition reimbursement and access to thousands of free online courses.
Visit for more information.
The anticipated range is $80,000-90,000.
Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy.
That's all we do.
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
As a Human Capital Manager working onsite in Malta, NY you’ll be a part of bringing humanity to business.
#experienceTTEC Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Have a passion to bring value and contribution to people management agendas? Looking to make an impact on a company and its employees? You will lead a team of Human Capital Generalists to meet the Human Capital business partner and employee relations of assigned business unit/geography.
You'll report to the Director of Human Capital.
You'll contribute to the success of the business as you play an active part in the HC management team, sharing ideas and potential answers to everyday challenges.
During a Typical Day, You’ll Understand all key business initiatives and goals for each supported business unit.
Actively identifies gaps, proposes and implement changes necessary to cover risks Deliver company-driven human capital solutions to challenges affecting the success of the business.
Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit.
Act as the ultimate point of contact for all escalated (difficult) HC issues.
Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective.
Act as the ultimate point of contact for all escalated Human Capital (HC) issues..
Ensure compliance with TTEC's processes and tools What You Bring to the Role Extensive experience in leading & Human Capital Strong Service Delivery Background, and experience in a Global outsourcing environment Experience in leveraging Shared Services tools including telephony, HRIS (SAP, Workday, Oracle, Success Factors) ATS, employee self-service portal, and/or document management to enhance service delivery.
Ability to implement Operational Excellence methodologies and design tools to innovate and improve processes Can implement and continuously improve and scale processes that are durable and relevant.
Quantitative and qualitative analytical skills.
Expertise in utilizing data to scale and improve services and employee experience.
Strong knowledge of multiple Human Capital disciplines & knowledge of Labor Laws Communicates effectively in all levels of the organization Strong leadership presence and proven track records in driving transformations in the Human Capital function Minimum of 10 years of Talent Acquisition & Human Capital experience.
Minimum of 5 years of management experience in managing dual role of Talent Acquisition & Human Capital in IT / ITES/ Enterprise Services domain Post-Graduate/Masters Degree in Human Resources Management What You Can Expect An annual incentive program Medical, dental, and vision Tax-advantaged healthcare accounts Financial and income protection benefits Paid time off (PTO) and wellness time off Tuition reimbursement and access to thousands of free online courses.
Visit for more information.
The anticipated range is $80,000-90,000.
Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy.
That's all we do.
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Customer Service Parts Consultant
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Customer Service Parts Consultant in Melbourne, FL (Onsite), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing Provide online customers with a professional sales experience that positively influences the customers purchasing decision.
The primary customer contact channel is phone.
The Ecommerce Parts Sales Consultant will provide assistance with completing pre- and post-purchase support, purchase transactions, document customer interactions, locate requested information, and provide navigational assistance.
The Ecommerce Parts Sales Consultants have a high level of problem-solving skills focusing on meeting customer needs through assumptive sales strategies and providing incentive(s) to customers to increase customer purchases.
During a Typical Day, You’ll Receive inbound phone calls and emails through the Ecommerce Portal Effectively utilize multiple systems in providing prompt, courteous, and accurate information Resolve complex interactions using the appropriate escalation process Use appropriate resources find solutions for basic to intermediate level issues; consulting with the SME or Team Lead, as necessary to resolve concerns Follow up with the customer when needed utilizing phone and/or email Participate in daily information exchanges to remain knowledgeable of process and procedures Ability to support and advocate for consumer sales and product inquiries Assists in formulation of problem-solving techniques for newly discovered issues Maintain exceptional product knowledge as it relates to program support Handle additional projects and assignments as directed Additional duties as assigned What You Bring to the Role Minimum high school diploma required Some college or vocational training preferred Strong problem-solving, troubleshooting experience Sales Experience, required Automotive Background, preferred Parts/Service Advisor Experience, preferred What You Can Expect Start Date February 16, 2026 Pay rate of $15 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role Hours of Operation Monday to Friday 8:30am to 7 pm and Saturday 8 am to 5 pm EST About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
As a Customer Service Parts Consultant in Melbourne, FL (Onsite), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing Provide online customers with a professional sales experience that positively influences the customers purchasing decision.
The primary customer contact channel is phone.
The Ecommerce Parts Sales Consultant will provide assistance with completing pre- and post-purchase support, purchase transactions, document customer interactions, locate requested information, and provide navigational assistance.
The Ecommerce Parts Sales Consultants have a high level of problem-solving skills focusing on meeting customer needs through assumptive sales strategies and providing incentive(s) to customers to increase customer purchases.
During a Typical Day, You’ll Receive inbound phone calls and emails through the Ecommerce Portal Effectively utilize multiple systems in providing prompt, courteous, and accurate information Resolve complex interactions using the appropriate escalation process Use appropriate resources find solutions for basic to intermediate level issues; consulting with the SME or Team Lead, as necessary to resolve concerns Follow up with the customer when needed utilizing phone and/or email Participate in daily information exchanges to remain knowledgeable of process and procedures Ability to support and advocate for consumer sales and product inquiries Assists in formulation of problem-solving techniques for newly discovered issues Maintain exceptional product knowledge as it relates to program support Handle additional projects and assignments as directed Additional duties as assigned What You Bring to the Role Minimum high school diploma required Some college or vocational training preferred Strong problem-solving, troubleshooting experience Sales Experience, required Automotive Background, preferred Parts/Service Advisor Experience, preferred What You Can Expect Start Date February 16, 2026 Pay rate of $15 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role Hours of Operation Monday to Friday 8:30am to 7 pm and Saturday 8 am to 5 pm EST About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
Dealership Warranty Advocate
🏢 Percepta
Salary not disclosed
Dealership Warranty Advocate At Percepta, we bring first-class service across each market we support.
As a Dealership Warranty Advocate(100% Work from home), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Dealership Warranty Advocate is responsible for investigating/resolving warranty inquiries and responding to questions/concerns regarding warranty claim submission in a professional and timely manner.
This role is responsible for communicating with client management, the Warranty Administration Team, Dealerships, and Regional Personnel via phone and written communication.
The Dealership Warranty Advocate is also obligated for learning the full warranty suite of applications/ publications and is expected to achieve customer service levels and business performance goals.
During a Typical Day, You’ll Investigate and resolve Dealerships’ warranty issues in a timely and professional manner which involves communicating with the appropriate teams from the Dealerships, the client management, Regional staff, and other entities to obtain the necessary information to successfully resolved the issues.
Document each contact in the appropriate system and create/maintain all contact communications.
Utilize Automotive Warranty systems for claims review and processing.
Analyze trends in contact data and other internal data that indicate repetitive Dealership concerns and identify opportunities for improvements.
Develop these opportunities into action /implementation plans for management and work with the appropriate Automotive Client and Dealerships teams to reduce Dealership pain points.
Provide feedback on improvement implementation plans to the client and Percepta management teams.
Continuously learn and improve program knowledge including the warranty suite of applications/publications, system knowledge enhancing Dealership satisfaction, and service levels.
Partner with Global Warranty Administrator and Warranty Escalation Analysts on claims analysis audits, OWS escalations ensuring advocacy for Dealerships, metrics tracking and validation, and training initiatives.
Ensure adherence to the client’s record retention policy.
Work on activities and/or projects as requested by management.
What You Bring to the Role High School diploma required; College Degree preferred 3-5 years of experience required in one of or a combination of the following areas: Dealership Warranty Administration (preferably at a major automotive Dealership), or Warranty-related or Recall-related work at an OEM, or Service Technician experience (preferably at a major automotive Dealership) What You Can Expect Health/Dental/Vision/Life Insurance Pay of $23 per hour Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Remote
As a Dealership Warranty Advocate(100% Work from home), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Dealership Warranty Advocate is responsible for investigating/resolving warranty inquiries and responding to questions/concerns regarding warranty claim submission in a professional and timely manner.
This role is responsible for communicating with client management, the Warranty Administration Team, Dealerships, and Regional Personnel via phone and written communication.
The Dealership Warranty Advocate is also obligated for learning the full warranty suite of applications/ publications and is expected to achieve customer service levels and business performance goals.
During a Typical Day, You’ll Investigate and resolve Dealerships’ warranty issues in a timely and professional manner which involves communicating with the appropriate teams from the Dealerships, the client management, Regional staff, and other entities to obtain the necessary information to successfully resolved the issues.
Document each contact in the appropriate system and create/maintain all contact communications.
Utilize Automotive Warranty systems for claims review and processing.
Analyze trends in contact data and other internal data that indicate repetitive Dealership concerns and identify opportunities for improvements.
Develop these opportunities into action /implementation plans for management and work with the appropriate Automotive Client and Dealerships teams to reduce Dealership pain points.
Provide feedback on improvement implementation plans to the client and Percepta management teams.
Continuously learn and improve program knowledge including the warranty suite of applications/publications, system knowledge enhancing Dealership satisfaction, and service levels.
Partner with Global Warranty Administrator and Warranty Escalation Analysts on claims analysis audits, OWS escalations ensuring advocacy for Dealerships, metrics tracking and validation, and training initiatives.
Ensure adherence to the client’s record retention policy.
Work on activities and/or projects as requested by management.
What You Bring to the Role High School diploma required; College Degree preferred 3-5 years of experience required in one of or a combination of the following areas: Dealership Warranty Administration (preferably at a major automotive Dealership), or Warranty-related or Recall-related work at an OEM, or Service Technician experience (preferably at a major automotive Dealership) What You Can Expect Health/Dental/Vision/Life Insurance Pay of $23 per hour Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Remote
Automotive Customer Service Representative
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As an Automotive Customer Service Representative working on-site in Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Automotive Customer Service Representative provides online customers with a professional sales experience that positively influences the customer's purchasing decision.
The primary customer contact channels are phone, email, and chat.
In this role, you will assist with completing pre- and post-purchase support, purchase transactions, documenting customer interactions, locating requested information, and providing navigational assistance.
The ideal candidate will have a high level of problem-solving skills, focusing on meeting customer needs through assumptive sales strategies and providing incentives to customers to increase purchases.
During a Typical Day, You'll Receive inbound phone calls, emails, and chats through our Automotive E-commerce Portal Effectively utilize multiple systems in providing prompt, courteous, and accurate information Resolve complex interactions using the appropriate escalation process Use appropriate resources to find solutions for basic to intermediate-level issues; consulting with the SME or Team Lead, as necessary, to resolve concerns Follow up with the customer when needed, utilizing phone and/or email Participate in daily information exchanges to remain knowledgeable of processes and procedures Support and advocate for consumer sales and product inquiries Assist in the formulation of problem-solving techniques for newly discovered issues Maintain exceptional product knowledge as it relates to program support Handle additional projects and assignments as directed Perform additional duties as assigned What You Bring to the Role High school diploma (required); some college or vocational training preferred Strong problem-solving and troubleshooting experience Sales Experience (required) An automotive background is preferred Parts/Service Advisor experience is preferred Solid typing skills (30 WPM with 80%) and experience using CRM software Must be fluent in English (written and verbal) Exceptional communication skills Ability to document reference materials Strong computer and Internet skills Strong Customer Service skills Ability to navigate for customers who are having difficulty locating parts Ability to advise and educate customers in a way they can understand Possess patience when locating parts or catalog items for non-technical customers Ability to learn quickly and eagerness to learn new problem-solving techniques Highly organized, detail-oriented, and able to thrive in a fast-paced, changing environment Ability to work with minimum supervision, multi-task, problem-solve, and prioritize Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals Successful completion of our written skills assessment is required What You Can Expect Starting pay rate of $15.00 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork
- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect
- a team that is accountable, dependable, and gives you their full attention Proactive
- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing, diverse, and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As an Automotive Customer Service Representative working on-site in Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Automotive Customer Service Representative provides online customers with a professional sales experience that positively influences the customer's purchasing decision.
The primary customer contact channels are phone, email, and chat.
In this role, you will assist with completing pre- and post-purchase support, purchase transactions, documenting customer interactions, locating requested information, and providing navigational assistance.
The ideal candidate will have a high level of problem-solving skills, focusing on meeting customer needs through assumptive sales strategies and providing incentives to customers to increase purchases.
During a Typical Day, You'll Receive inbound phone calls, emails, and chats through our Automotive E-commerce Portal Effectively utilize multiple systems in providing prompt, courteous, and accurate information Resolve complex interactions using the appropriate escalation process Use appropriate resources to find solutions for basic to intermediate-level issues; consulting with the SME or Team Lead, as necessary, to resolve concerns Follow up with the customer when needed, utilizing phone and/or email Participate in daily information exchanges to remain knowledgeable of processes and procedures Support and advocate for consumer sales and product inquiries Assist in the formulation of problem-solving techniques for newly discovered issues Maintain exceptional product knowledge as it relates to program support Handle additional projects and assignments as directed Perform additional duties as assigned What You Bring to the Role High school diploma (required); some college or vocational training preferred Strong problem-solving and troubleshooting experience Sales Experience (required) An automotive background is preferred Parts/Service Advisor experience is preferred Solid typing skills (30 WPM with 80%) and experience using CRM software Must be fluent in English (written and verbal) Exceptional communication skills Ability to document reference materials Strong computer and Internet skills Strong Customer Service skills Ability to navigate for customers who are having difficulty locating parts Ability to advise and educate customers in a way they can understand Possess patience when locating parts or catalog items for non-technical customers Ability to learn quickly and eagerness to learn new problem-solving techniques Highly organized, detail-oriented, and able to thrive in a fast-paced, changing environment Ability to work with minimum supervision, multi-task, problem-solve, and prioritize Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals Successful completion of our written skills assessment is required What You Can Expect Starting pay rate of $15.00 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork
- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect
- a team that is accountable, dependable, and gives you their full attention Proactive
- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing, diverse, and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
Bilingual French Customer Service Representative
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a fully remote Customer Service Representative (Bilingual French) based in the Allen Park, MI area, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges.
This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat.
During a Typical Day, You'll Provide an exceptional member experience in every interaction.
Provide insightful advice and direct support to members in need.
Diagnosis of issues and provide resolution with teaching and guidance.
Partner with legacy app owners for troubleshooting and resolution.
Research and resolve billing or payment issues.
Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program.
Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none.
What You Bring to the Role High school diploma required; Associate or bachelor's degree is a plus 3
- 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing Fluent in French and English (both written and verbal) A passion for exceptional customer service, the automotive industry, and cutting-edge technology Excellent communication skills
- both verbal and written Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.
What You Can Expect Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour $2.00 per hour premium for the bilingual skill (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience.
Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program.
In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect- a team that is accountable, dependable, and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Remote
As a fully remote Customer Service Representative (Bilingual French) based in the Allen Park, MI area, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges.
This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat.
During a Typical Day, You'll Provide an exceptional member experience in every interaction.
Provide insightful advice and direct support to members in need.
Diagnosis of issues and provide resolution with teaching and guidance.
Partner with legacy app owners for troubleshooting and resolution.
Research and resolve billing or payment issues.
Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program.
Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none.
What You Bring to the Role High school diploma required; Associate or bachelor's degree is a plus 3
- 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing Fluent in French and English (both written and verbal) A passion for exceptional customer service, the automotive industry, and cutting-edge technology Excellent communication skills
- both verbal and written Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.
What You Can Expect Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour $2.00 per hour premium for the bilingual skill (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience.
Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program.
In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect- a team that is accountable, dependable, and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Remote
Concierge Sales Representative
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Concierge Sales Representative working onsite in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Concierge Sales Representative is the Subject Matter Expert (SME) for all pre-sales inquiries/questions regarding the automotive purchase of luxury vehicles.
The goal of a Concierge is to enhance the customer experience and increase our client's Brand Loyalty and Recognition by proactively promoting their luxury vehicles and services from pre-sales through purchase.
The Concierge Sales Representative will also provide support from initial vehicle reveal through customer reservation to purchase (either via eCommerce or linking them with a dealer).
Throughout the sales process, support may include (but is not limited to) the following: troubleshooting technical difficulties in the eCommerce process; providing product comparisons or other sales/marketing information; answering questions related to retailer information; brochure fulfillment; test drive appointment scheduling; incentive certificate verification; vehicle information, and updating opt-out/privacy preferences (including, not limited to, subscription and marketing inquiries).
During a Typical Day, You'll Multi-channel communication with current or potential customers via chat, phone (inbound/outbound), email, and SMS to assist customers with inquiries related to luxury automotive products and/or services Explain services and special promotions to customers, including working with local retailers to support locating vehicles while adhering to all guidelines and regulations Document every customer interaction, including follow-up requirements and resolutions or outcomes Required to meet specified targets related to program metrics, as set by Operations Management Participate in projects, duties, and other tasks assigned by Operations Management and Supervisors Assist customers experiencing technical issues related to online vehicle build tools, and supporting questions regarding vehicle build, configuration, and pricing Provide feedback/recommendations to management concerning possible problems or areas of improvement Strive to achieve white-glove customer service with each consumer (white-glove is defined as providing or involving meticulous care, attention, or service so the consumer is instilled with knowledge from a competent professional thereby increasing the probability of a vehicle purchase) Provide customer support with various online tools, eCommerce process, subscription support and charging functionality queries Knowledge, understanding, and compliance with Percepta policies and procedures What You Bring to the Role A High School Diploma (required); an associate or bachelor's degree (preferred) Minimum 1 year demonstrated sales experience in luxury brands
- required 3-5 years' experience in contact center environment
- required Experience in automotive industry, hospitality and/or luxury environment preferred Experience with dealer operations preferred Previous exposure to highly professional office environments (medical, financial investments) a plus Strong Active Listening skills, accompanied with ability to deliver effective probing questions Excellent oral and written communication skills, including strong reading and comprehension skills, spelling and punctuations and proven email etiquette in a business environment Demonstrated interpersonal skills along with excellent written and oral communication skills including the capability to persuade Ability to work in a team fostered environment Genuine desire for interacting and building relationships Ability to prioritize and organize work Ability to adapt to a flexible schedule Intermediate computer skills such as Web Browsing, Email (including Microsoft Outlook), Chat, Microsoft Excel, and Word What You Can Expect Competitive salary Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role Must represent Percepta professionally with all internal/external departments, contacts, clients, and organizations Shift work, hours of Operation M-F 8PM-10PM (EST) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect- a team that is accountable, dependable, and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Onsite
As a Concierge Sales Representative working onsite in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Concierge Sales Representative is the Subject Matter Expert (SME) for all pre-sales inquiries/questions regarding the automotive purchase of luxury vehicles.
The goal of a Concierge is to enhance the customer experience and increase our client's Brand Loyalty and Recognition by proactively promoting their luxury vehicles and services from pre-sales through purchase.
The Concierge Sales Representative will also provide support from initial vehicle reveal through customer reservation to purchase (either via eCommerce or linking them with a dealer).
Throughout the sales process, support may include (but is not limited to) the following: troubleshooting technical difficulties in the eCommerce process; providing product comparisons or other sales/marketing information; answering questions related to retailer information; brochure fulfillment; test drive appointment scheduling; incentive certificate verification; vehicle information, and updating opt-out/privacy preferences (including, not limited to, subscription and marketing inquiries).
During a Typical Day, You'll Multi-channel communication with current or potential customers via chat, phone (inbound/outbound), email, and SMS to assist customers with inquiries related to luxury automotive products and/or services Explain services and special promotions to customers, including working with local retailers to support locating vehicles while adhering to all guidelines and regulations Document every customer interaction, including follow-up requirements and resolutions or outcomes Required to meet specified targets related to program metrics, as set by Operations Management Participate in projects, duties, and other tasks assigned by Operations Management and Supervisors Assist customers experiencing technical issues related to online vehicle build tools, and supporting questions regarding vehicle build, configuration, and pricing Provide feedback/recommendations to management concerning possible problems or areas of improvement Strive to achieve white-glove customer service with each consumer (white-glove is defined as providing or involving meticulous care, attention, or service so the consumer is instilled with knowledge from a competent professional thereby increasing the probability of a vehicle purchase) Provide customer support with various online tools, eCommerce process, subscription support and charging functionality queries Knowledge, understanding, and compliance with Percepta policies and procedures What You Bring to the Role A High School Diploma (required); an associate or bachelor's degree (preferred) Minimum 1 year demonstrated sales experience in luxury brands
- required 3-5 years' experience in contact center environment
- required Experience in automotive industry, hospitality and/or luxury environment preferred Experience with dealer operations preferred Previous exposure to highly professional office environments (medical, financial investments) a plus Strong Active Listening skills, accompanied with ability to deliver effective probing questions Excellent oral and written communication skills, including strong reading and comprehension skills, spelling and punctuations and proven email etiquette in a business environment Demonstrated interpersonal skills along with excellent written and oral communication skills including the capability to persuade Ability to work in a team fostered environment Genuine desire for interacting and building relationships Ability to prioritize and organize work Ability to adapt to a flexible schedule Intermediate computer skills such as Web Browsing, Email (including Microsoft Outlook), Chat, Microsoft Excel, and Word What You Can Expect Competitive salary Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role Must represent Percepta professionally with all internal/external departments, contacts, clients, and organizations Shift work, hours of Operation M-F 8PM-10PM (EST) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect- a team that is accountable, dependable, and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Onsite
Escalation Support Specialist (Automotive Customer Support)
🏢 Percepta
Salary not disclosed
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey.
As an Escalation Support Specialist (specializing in the automotive industry) working hybrid in Allen Park, MI, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Escalation Support Specialist plays a vital role in delivering a smooth and reliable experience for customers using connected vehicle services.
In this position, you'll troubleshoot and resolve complex technical issues, act as a point of escalation for customer concerns, and collaborate closely with both internal teams and external partners to provide timely, effective solutions.
You'll be part of a team dedicated to creating innovative, integrated customer experiences through connected technologies.
By leveraging over-the-air (OTA) updates and advanced digital platforms, the team is continuously enhancing vehicle functionality and redefining how customers interact with their vehicles.
During a Typical Day, You'll Provide expert-level technical assistance for escalated customer issues, ensuring timely resolution within defined service-level agreements (SLAs).
Diagnose and resolve complex hardware and software issues related to connected vehicle services, collaborating with engineering, product, and other internal teams as needed.
Use connected vehicle data to identify and address potential issues before they affect customers, contributing to improvements in service quality and reliability.
Analyze support trends and recurring issues to identify root causes and areas for improvement.
Contribute to the development of reports and key performance indicators (KPIs).
Work closely with internal stakeholders and external partners to resolve issues efficiently and maintain clear, consistent communication with all parties.
Maintain responsibility for end-to-end case management, ensuring updates are clearly communicated to customers, internal stakeholders, and partner teams.
Identify opportunities to streamline support processes and reduce manual effort.
Collaborate with the Knowledge Base team to create and maintain internal documentation that enables real-time solutions.
Escalate unresolved or highly complex issues through appropriate channels (e.g., Jira, ServiceNow, Microsoft Teams, Webex), ensuring timely handoff and continued visibility until resolution.
Monitor and communicate patterns in software-related issues to team leads and relevant stakeholders to support root-cause analysis and long-term resolution planning.
What You Bring to the Role A high school diploma or GED (required); additional education in automotive service, software technology, or a related field is preferred—or equivalent practical experience.
3 years of experience in engineering or technical support, ideally in a customer-facing or escalation-focused role.
Proficiency with help desk platforms, remote support tools, and CRM systems such as Microsoft Dynamics or Salesforce.
Familiarity with incident and problem management tools (e.g., Jira, BMC, ServiceNow).
Experience working in a remote or distributed work environment is a plus.
Strong technical troubleshooting skills with the ability to resolve complex hardware and software issues.
Solid understanding of the software development lifecycle (SDLC) and Agile methodologies; experience with developer tools (e.g., IDEs, compilers, debuggers) is a plus.
High emotional intelligence with the ability to empathize with customer concerns and maintain professionalism in high-pressure situations.
Proven adaptability in fast-paced environments with shifting priorities and evolving technologies.
Exceptional communication and interpersonal skills, with a strong focus on delivering outstanding customer experiences.
Demonstrated ability to work both independently and collaboratively within cross-functional teams.
A proactive mindset and passion for identifying solutions, improving processes, and exceeding customer expectations.
What You Can Expect Starting hourly pay rate of $21.00 per hour (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-Winning Employee Rewards Program (Perci Perks) A Bit More About Your Role This is a full-time position (40 hours per week) with a hybrid work schedule.
You'll work on-site at our office in Michigan Central Station, located in Corktown, Monday through Thursday, with the flexibility to work remotely on Fridays.
Our hours of operation are 8:00 AM to 8:00 PM ET, and your specific working hours may vary within that window.
All necessary equipment and tools will be provided to support your success in the role.
About Percepta Established in 2000 as a joint venture between TTEC and a leading auto manufacturer, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Hybrid
As an Escalation Support Specialist (specializing in the automotive industry) working hybrid in Allen Park, MI, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Escalation Support Specialist plays a vital role in delivering a smooth and reliable experience for customers using connected vehicle services.
In this position, you'll troubleshoot and resolve complex technical issues, act as a point of escalation for customer concerns, and collaborate closely with both internal teams and external partners to provide timely, effective solutions.
You'll be part of a team dedicated to creating innovative, integrated customer experiences through connected technologies.
By leveraging over-the-air (OTA) updates and advanced digital platforms, the team is continuously enhancing vehicle functionality and redefining how customers interact with their vehicles.
During a Typical Day, You'll Provide expert-level technical assistance for escalated customer issues, ensuring timely resolution within defined service-level agreements (SLAs).
Diagnose and resolve complex hardware and software issues related to connected vehicle services, collaborating with engineering, product, and other internal teams as needed.
Use connected vehicle data to identify and address potential issues before they affect customers, contributing to improvements in service quality and reliability.
Analyze support trends and recurring issues to identify root causes and areas for improvement.
Contribute to the development of reports and key performance indicators (KPIs).
Work closely with internal stakeholders and external partners to resolve issues efficiently and maintain clear, consistent communication with all parties.
Maintain responsibility for end-to-end case management, ensuring updates are clearly communicated to customers, internal stakeholders, and partner teams.
Identify opportunities to streamline support processes and reduce manual effort.
Collaborate with the Knowledge Base team to create and maintain internal documentation that enables real-time solutions.
Escalate unresolved or highly complex issues through appropriate channels (e.g., Jira, ServiceNow, Microsoft Teams, Webex), ensuring timely handoff and continued visibility until resolution.
Monitor and communicate patterns in software-related issues to team leads and relevant stakeholders to support root-cause analysis and long-term resolution planning.
What You Bring to the Role A high school diploma or GED (required); additional education in automotive service, software technology, or a related field is preferred—or equivalent practical experience.
3 years of experience in engineering or technical support, ideally in a customer-facing or escalation-focused role.
Proficiency with help desk platforms, remote support tools, and CRM systems such as Microsoft Dynamics or Salesforce.
Familiarity with incident and problem management tools (e.g., Jira, BMC, ServiceNow).
Experience working in a remote or distributed work environment is a plus.
Strong technical troubleshooting skills with the ability to resolve complex hardware and software issues.
Solid understanding of the software development lifecycle (SDLC) and Agile methodologies; experience with developer tools (e.g., IDEs, compilers, debuggers) is a plus.
High emotional intelligence with the ability to empathize with customer concerns and maintain professionalism in high-pressure situations.
Proven adaptability in fast-paced environments with shifting priorities and evolving technologies.
Exceptional communication and interpersonal skills, with a strong focus on delivering outstanding customer experiences.
Demonstrated ability to work both independently and collaboratively within cross-functional teams.
A proactive mindset and passion for identifying solutions, improving processes, and exceeding customer expectations.
What You Can Expect Starting hourly pay rate of $21.00 per hour (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-Winning Employee Rewards Program (Perci Perks) A Bit More About Your Role This is a full-time position (40 hours per week) with a hybrid work schedule.
You'll work on-site at our office in Michigan Central Station, located in Corktown, Monday through Thursday, with the flexibility to work remotely on Fridays.
Our hours of operation are 8:00 AM to 8:00 PM ET, and your specific working hours may vary within that window.
All necessary equipment and tools will be provided to support your success in the role.
About Percepta Established in 2000 as a joint venture between TTEC and a leading auto manufacturer, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Hybrid
Bilingual Spanish Customer Support Representative (Volvo Car USA)
🏢 Percepta
Salary not disclosed
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey.
As a Bilingual Spanish Customer Support Representative (supporting Volvo Car USA) working on-site in Mahwah, NJ, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Bilingual Spanish Customer Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions.
Representing Volvo Cars USA, the representative ensures customer satisfaction through a professional, caring approach.
During a Typical Day, You'll Coordinate towing and roadside assistance for Volvo car owners.
Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats Navigate systems efficiently to provide accurate, timely, and courteous manner Document and all customer interactions in the appropriate systems Assist customers with product-related inquiries using all available resources Take ownership of resolving customer issues within authority, ensuring customer satisfaction Escalate complex issues to Tier 2 support or management when necessary What You Bring to the Role High School diploma required; College degree is a plus Bilingual in Spanish and English is required
- must pass assessments, written and oral.
A minimum of one (1) year of previous customer service call-handling experience Roadside dispatching or emergency response experience is preferred Ability to work both independently and as part of a team Strong decision-making skills, using logic and intuition Excellent organizational skills Excellent communication skills, both written and verbal Experience communicating via phone, email, text, or other written forms, adjusting style as needed Creative problem-solving and troubleshooting abilities Speed and accuracy in typing What You Can Expect Starting hourly rate of $23 per hour ($21 base plus $2 bilingual premium) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role The position is working fully onsite in Mahwah, NJ.
Must live within a commutable distance to the office.
The hours of operation are 6:00 AM to 9:00 PM, 7 days a week.
Full-time hours are available.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As a Bilingual Spanish Customer Support Representative (supporting Volvo Car USA) working on-site in Mahwah, NJ, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Bilingual Spanish Customer Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions.
Representing Volvo Cars USA, the representative ensures customer satisfaction through a professional, caring approach.
During a Typical Day, You'll Coordinate towing and roadside assistance for Volvo car owners.
Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats Navigate systems efficiently to provide accurate, timely, and courteous manner Document and all customer interactions in the appropriate systems Assist customers with product-related inquiries using all available resources Take ownership of resolving customer issues within authority, ensuring customer satisfaction Escalate complex issues to Tier 2 support or management when necessary What You Bring to the Role High School diploma required; College degree is a plus Bilingual in Spanish and English is required
- must pass assessments, written and oral.
A minimum of one (1) year of previous customer service call-handling experience Roadside dispatching or emergency response experience is preferred Ability to work both independently and as part of a team Strong decision-making skills, using logic and intuition Excellent organizational skills Excellent communication skills, both written and verbal Experience communicating via phone, email, text, or other written forms, adjusting style as needed Creative problem-solving and troubleshooting abilities Speed and accuracy in typing What You Can Expect Starting hourly rate of $23 per hour ($21 base plus $2 bilingual premium) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role The position is working fully onsite in Mahwah, NJ.
Must live within a commutable distance to the office.
The hours of operation are 6:00 AM to 9:00 PM, 7 days a week.
Full-time hours are available.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
Customer Care Representative
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Customer Care Representative working on-site in Melbourne, FL, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Customer Care Representative is the initial contact for dealership personnel and vehicle owners.
The Customer Care Representative listens to customer inquiries and provides an accurate and timely response to the customer.
During a Typical Day, You’ll Perform all Customer Care responsibilities with consistent reliability.
Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information Accurately respond to customer inquiries.
Document customer contacts.
Initiate outbound contacts as appropriate.
Provide online support for applications.
Utilize available resources to respond to internal and external customer inquiries.
Help identify process improvements and best practices for the team.
Answer email inquiries, web forms, etc., within required time frames in a professional manner with accurate and timely information.
Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager.
Meet or exceed performance expectations, including but not limited to productivity, accessibility, and quality assurance.
Adhere to and support all Percepta and client initiatives and company policies and procedures.
Attend and participate in team meetings.
Act as a mentor to less experienced teammates Train new team members.
Act as a backup for a subject matter expert in the absence of the Sr.
Business Analyst and/or Team Leader.
Demonstrate leadership capabilities.
Complete training courses as directed by Operations and/or Training.
Complete additional tasks and projects as needed.
What You Bring to the Role High school diploma required.
College degree preferred or equivalent work experience required.
1 – 2 years of customer service experience required; does not need to be in a call center position.
Computer skills: experience working with multiple programs, ability to type.
Excellent customer service ability.
Ability to maneuver through various systems to provide the dealer with accurate information.
Displays professionalism and a positive attitude.
Ability to effectively communicate with customers, managers, and co-workers.
Strong written and oral communication.
Time management and organizational skills.
Willingness to take on new assignments.
Reliability.
Ability to multitask.
What You Can Expect Starting hourly rate of $14.00 Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Hours of Operation: Monday through Friday: 8:30 am to 5:30 pm About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As a Customer Care Representative working on-site in Melbourne, FL, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Customer Care Representative is the initial contact for dealership personnel and vehicle owners.
The Customer Care Representative listens to customer inquiries and provides an accurate and timely response to the customer.
During a Typical Day, You’ll Perform all Customer Care responsibilities with consistent reliability.
Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information Accurately respond to customer inquiries.
Document customer contacts.
Initiate outbound contacts as appropriate.
Provide online support for applications.
Utilize available resources to respond to internal and external customer inquiries.
Help identify process improvements and best practices for the team.
Answer email inquiries, web forms, etc., within required time frames in a professional manner with accurate and timely information.
Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager.
Meet or exceed performance expectations, including but not limited to productivity, accessibility, and quality assurance.
Adhere to and support all Percepta and client initiatives and company policies and procedures.
Attend and participate in team meetings.
Act as a mentor to less experienced teammates Train new team members.
Act as a backup for a subject matter expert in the absence of the Sr.
Business Analyst and/or Team Leader.
Demonstrate leadership capabilities.
Complete training courses as directed by Operations and/or Training.
Complete additional tasks and projects as needed.
What You Bring to the Role High school diploma required.
College degree preferred or equivalent work experience required.
1 – 2 years of customer service experience required; does not need to be in a call center position.
Computer skills: experience working with multiple programs, ability to type.
Excellent customer service ability.
Ability to maneuver through various systems to provide the dealer with accurate information.
Displays professionalism and a positive attitude.
Ability to effectively communicate with customers, managers, and co-workers.
Strong written and oral communication.
Time management and organizational skills.
Willingness to take on new assignments.
Reliability.
Ability to multitask.
What You Can Expect Starting hourly rate of $14.00 Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Hours of Operation: Monday through Friday: 8:30 am to 5:30 pm About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
Electric Vehicle Customer Experience Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Electric Vehicle Customer Experience Specialist (CXS) in Allen Park, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Electric Vehicle Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services.
This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis.
In this role, the (CXS) is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty.
This position is a Single Point of Contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions.
Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
During a Typical Day, You’ll Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from website to pre-buy experience, to include: Vehicle knowledge and availability Local promotions for the brand Assist with specifications of vehicle Assist with customer/Dealer connection Educate the customer on products and services Act as a resource of all product knowledge and service support Scheduling activities as required for special events Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction Responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs Responsible for handling emails and chats Exhibit strong follow up and organizational skills, in both verbal and written communication Responsible for resolving customer issues using all available resources, including Dealers i.e.
Service Personnel, Subject Matter Experts’, leadership, and Field Service Engineers.
Return all email and voice mail messages promptly and follow up with customers and dealers as committed Responsible for documenting customer inquiries and concerns When necessary, use applicable customer satisfaction tools to resolve customer issues.
Tools include financial assistance, service plans, payments, and maintenance plans Participate in business-related marketing and sales projects Ability to meet specified goals as set forth by management Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player – assist other team members when in need of support Other duties as assigned Case Management Practical application of time management is critical as specialists will focus on handling cases from initial concern to resolution Specialists will be trained on processes that include understanding local laws Specialists will need to handle cases within the client’s established timeline Successful agents in this role will utilize resources including onsite Knowledge Base, Dealerships, local resources, Part & Tech SME’s for case progression Critically important to agent success and customer satisfaction includes keeping our promise.
Agents must follow up with customers on updates and timelines.
Missing timelines to follow up leads to a poor customer experience and diminished brand loyalty What You Bring to the Role Education •High School Diploma required; Associate or Bachelor’s degree preferred Experience •2 years of experience in a Customer Relations Contact Center, hospitality industry, or PR/Sales field •Experience in a luxury field (hospitality or brand product) is a plus •Knowledge of the automotive industry is a plus Skills •High level of trust and integrity •Strong verbal and written communication skills •Detailed listening skills •Strong customer service, interpersonal, and relationship-building skills •Time management and ability to prioritize projects and customer needs •Conflict resolution skills – listen to the customer •Exercise good service and business judgment with the end goal of customer satisfaction •Excellent English language, oral and written, with grammatical knowledge and etiquette •Ability to sway the opinion of others through verbal and/or written correspondence •Ability to blend personality with a professional demeanor to provide the customer with a comfortable conversation •Use of technology for product resourcing to resolve customer issues •Typing Skills (minimum 30wpm) •Knowledgeable in MS Office, Email, Texting, and Chat •Ability to work through multiple computer screens •Ability to work calmly under pressure •Displays professionalism in demeanor, language, and appearance What You Can Expect Pay rate of $20.00 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role Hours of Operation: Monday –Sunday 7:00 am – 11:30 pm EST (40hrs per week) (24/7 Hours) Hybrid (3 days work from home and 2 days onsite) 100% Onsite during training Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite #LI-Hybrid
As a Electric Vehicle Customer Experience Specialist (CXS) in Allen Park, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Electric Vehicle Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services.
This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis.
In this role, the (CXS) is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty.
This position is a Single Point of Contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions.
Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
During a Typical Day, You’ll Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from website to pre-buy experience, to include: Vehicle knowledge and availability Local promotions for the brand Assist with specifications of vehicle Assist with customer/Dealer connection Educate the customer on products and services Act as a resource of all product knowledge and service support Scheduling activities as required for special events Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction Responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs Responsible for handling emails and chats Exhibit strong follow up and organizational skills, in both verbal and written communication Responsible for resolving customer issues using all available resources, including Dealers i.e.
Service Personnel, Subject Matter Experts’, leadership, and Field Service Engineers.
Return all email and voice mail messages promptly and follow up with customers and dealers as committed Responsible for documenting customer inquiries and concerns When necessary, use applicable customer satisfaction tools to resolve customer issues.
Tools include financial assistance, service plans, payments, and maintenance plans Participate in business-related marketing and sales projects Ability to meet specified goals as set forth by management Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player – assist other team members when in need of support Other duties as assigned Case Management Practical application of time management is critical as specialists will focus on handling cases from initial concern to resolution Specialists will be trained on processes that include understanding local laws Specialists will need to handle cases within the client’s established timeline Successful agents in this role will utilize resources including onsite Knowledge Base, Dealerships, local resources, Part & Tech SME’s for case progression Critically important to agent success and customer satisfaction includes keeping our promise.
Agents must follow up with customers on updates and timelines.
Missing timelines to follow up leads to a poor customer experience and diminished brand loyalty What You Bring to the Role Education •High School Diploma required; Associate or Bachelor’s degree preferred Experience •2 years of experience in a Customer Relations Contact Center, hospitality industry, or PR/Sales field •Experience in a luxury field (hospitality or brand product) is a plus •Knowledge of the automotive industry is a plus Skills •High level of trust and integrity •Strong verbal and written communication skills •Detailed listening skills •Strong customer service, interpersonal, and relationship-building skills •Time management and ability to prioritize projects and customer needs •Conflict resolution skills – listen to the customer •Exercise good service and business judgment with the end goal of customer satisfaction •Excellent English language, oral and written, with grammatical knowledge and etiquette •Ability to sway the opinion of others through verbal and/or written correspondence •Ability to blend personality with a professional demeanor to provide the customer with a comfortable conversation •Use of technology for product resourcing to resolve customer issues •Typing Skills (minimum 30wpm) •Knowledgeable in MS Office, Email, Texting, and Chat •Ability to work through multiple computer screens •Ability to work calmly under pressure •Displays professionalism in demeanor, language, and appearance What You Can Expect Pay rate of $20.00 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role Hours of Operation: Monday –Sunday 7:00 am – 11:30 pm EST (40hrs per week) (24/7 Hours) Hybrid (3 days work from home and 2 days onsite) 100% Onsite during training Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite #LI-Hybrid
Concierge Customer Service Representative
🏢 Percepta
Salary not disclosed
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey.
As a Concierge Customer Service Representative (specializing in the automotive industry) working on-site in Allen Park, MI, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Concierge Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges.
This unique program will provide the ability to connect with consumers through a social media application, whether it is via phone, video chat, or online chat.
During a Typical Day, You'll Provide an exceptional member experience in every interaction.
Provide insightful advice and direct support to members in need.
Diagnose issues and provide resolution with teaching and guidance.
Partner with legacy app owners for troubleshooting and resolution.
Research and resolve billing or payment issues.
Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program.
Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none.
What You Bring to the Role High school diploma required; an associate or bachelor's degree is a plus 3
- 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing A passion for exceptional customer service, the automotive industry, and cutting-edge technology Excellent communication skills
- both verbal and written Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.
What You Can Expect Starting pay range of $16.00
- $22.00 per hour (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience.
Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program.
In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As a Concierge Customer Service Representative (specializing in the automotive industry) working on-site in Allen Park, MI, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Concierge Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges.
This unique program will provide the ability to connect with consumers through a social media application, whether it is via phone, video chat, or online chat.
During a Typical Day, You'll Provide an exceptional member experience in every interaction.
Provide insightful advice and direct support to members in need.
Diagnose issues and provide resolution with teaching and guidance.
Partner with legacy app owners for troubleshooting and resolution.
Research and resolve billing or payment issues.
Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program.
Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none.
What You Bring to the Role High school diploma required; an associate or bachelor's degree is a plus 3
- 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing A passion for exceptional customer service, the automotive industry, and cutting-edge technology Excellent communication skills
- both verbal and written Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.
What You Can Expect Starting pay range of $16.00
- $22.00 per hour (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience.
Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program.
In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
Bilingual French Customer Support Representative (Volvo Car USA)
🏢 Percepta
Salary not disclosed
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey.
As a Bilingual French Customer Service Representative (supporting Volvo Car USA) working in Mahwah, NJ, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You’ll Be Doing The Bilingual French Customer Service Representative provides world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles.
The representative also presents Volvo Car USA to its owners in a professional, caring manner.
During a Typical Day, You’ll Coordinate towing and roadside services for owners Provide the highest level of customer support through omnichannel solutions (voice calls, emails, chat, and SMS) Answer questions for Volvo Car owners and prospects about product purchases or familiarization Handle customers who contact Volvo to facilitate the resolution of their issues Make all reasonable efforts to ensure customer satisfaction Escalate unresolvable or beyond the scope of authority issues to senior team members Responsible for proper documentation and coding in Volvo's proprietary software Advise Customer Care Center Manager, Supervisor, Team Leader, and/or appropriate Field Manager of any trends or concerns with customer handling, or product/service-related issues for action Complete additional tasks/projects as needed What You Bring to the Role A high school diploma is required Bilingual in French and English is required; must be able to pass written and oral assessments in both languages A minimum of one (1) year of previous customer service call-handling experience A genuine interest in providing excellent customer service Experience working with a fast-paced and dynamic team, resolving challenges optimistically Roadside dispatching or emergency call response experience is preferred Experience working both independently and in a team environment Independent work experience, including using logic and intuition to reach appropriate conclusions Excellent written and oral communication skills required Excellent communication skills; Passionate, confident, and comfortable over the phone or through emails, text, or other forms of written communication, adapting communication style to fit the style of others Speed and accuracy when typing Ability to diagnose issues quickly and resolve them with patience and empathy A broad knowledge of the automotive business is preferred A strong, professional, and polished customer focus, awareness, and sensitivity, with the ability to gain the trust and respect of colleagues and customers Excellent decision-making skills Ability to work well under pressure Ability to analyze data, track trends, and retrieve relevant information to complete a task What You Can Expect Starting hourly rate of $23 per hour ($21 base plus $2 bilingual premium) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) A Bit More About Your Role Full-time, Permanent (40 hours a week) Equipment is provided Paid training (Monday
- Friday, 8:00 AM
- 5:00 PM ET for approximately 7 weeks) The center hours of operations are 6 am to 9 pm, 7 days a week.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As a Bilingual French Customer Service Representative (supporting Volvo Car USA) working in Mahwah, NJ, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You’ll Be Doing The Bilingual French Customer Service Representative provides world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles.
The representative also presents Volvo Car USA to its owners in a professional, caring manner.
During a Typical Day, You’ll Coordinate towing and roadside services for owners Provide the highest level of customer support through omnichannel solutions (voice calls, emails, chat, and SMS) Answer questions for Volvo Car owners and prospects about product purchases or familiarization Handle customers who contact Volvo to facilitate the resolution of their issues Make all reasonable efforts to ensure customer satisfaction Escalate unresolvable or beyond the scope of authority issues to senior team members Responsible for proper documentation and coding in Volvo's proprietary software Advise Customer Care Center Manager, Supervisor, Team Leader, and/or appropriate Field Manager of any trends or concerns with customer handling, or product/service-related issues for action Complete additional tasks/projects as needed What You Bring to the Role A high school diploma is required Bilingual in French and English is required; must be able to pass written and oral assessments in both languages A minimum of one (1) year of previous customer service call-handling experience A genuine interest in providing excellent customer service Experience working with a fast-paced and dynamic team, resolving challenges optimistically Roadside dispatching or emergency call response experience is preferred Experience working both independently and in a team environment Independent work experience, including using logic and intuition to reach appropriate conclusions Excellent written and oral communication skills required Excellent communication skills; Passionate, confident, and comfortable over the phone or through emails, text, or other forms of written communication, adapting communication style to fit the style of others Speed and accuracy when typing Ability to diagnose issues quickly and resolve them with patience and empathy A broad knowledge of the automotive business is preferred A strong, professional, and polished customer focus, awareness, and sensitivity, with the ability to gain the trust and respect of colleagues and customers Excellent decision-making skills Ability to work well under pressure Ability to analyze data, track trends, and retrieve relevant information to complete a task What You Can Expect Starting hourly rate of $23 per hour ($21 base plus $2 bilingual premium) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) A Bit More About Your Role Full-time, Permanent (40 hours a week) Equipment is provided Paid training (Monday
- Friday, 8:00 AM
- 5:00 PM ET for approximately 7 weeks) The center hours of operations are 6 am to 9 pm, 7 days a week.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
Bilingual Spanish Customer Service Representative
🏢 Percepta
Salary not disclosed
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey.
As a Customer Service Representative (Bilingual Spanish) working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing In this role, you will be responsible for providing timely and professional customer service in response to inquiries and concerns by using available resources; responsible for learning and executing the complete call handling process.
During a Typical Day, You'll Process, answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved.
Provide professional, grammatically correct verbal responses to customer inquiries and concerns, and educate customers on our client's products and services.
Place outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns.
Understand the use of technology, scripts, and product knowledge.
Actively listen to the consumer providing answers, while controlling the call to lead the consumer in an efficient, professional manner.
Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable.
Master desktop applications, such as Smartt Scripts, Siebel, Intranet, Documentum, Search engine, etc.
Ensure that all customer contacts are properly logged into Siebel, the CRC's contact system, to allow for an accurate historical view of customers' contacts with the CRC; Manage follow-up Log and audit documentation of customer files.
Communicate the resolution of inquiries to customers via outbound calls, based on defined inbound procedures, customer issues.
Handle difficult customer issues and avoid escalation whenever possible, positively and professionally.
Liaise with various CRC departments, i.e., Research, etc.
Attend team meetings, pep sessions, focus groups, and training sessions as scheduled.
Work on activities and/or projects as requested by the Team Leader.
Identify and relay to the Team Leader areas for improvement within the inquiry and concern resolution processes.
Relay customer service problems to the Team Leader when necessary.
Support the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
Suggest marketing offers to customers during service calls.
Perform other duties as assigned.
What You Bring to the Role High school diploma or GED required.
Fluent in Spanish and English, both written and verbal One (1) year of customer service experience is preferred Experience in Customer Service and Sales is preferred What You Can Expect Pay rate of $17.00 per hour, inclusive of base pay of $15.00 per hour $2.00 per hour premium for the bilingual Spanish skill Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role You will be responsible for meeting expected customer service levels; supporting business performance goals of the Melbourne Customer Relationship Center by providing a full range of customer service; and answering regular customer inquiries and concerns via the telephone.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As a Customer Service Representative (Bilingual Spanish) working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing In this role, you will be responsible for providing timely and professional customer service in response to inquiries and concerns by using available resources; responsible for learning and executing the complete call handling process.
During a Typical Day, You'll Process, answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved.
Provide professional, grammatically correct verbal responses to customer inquiries and concerns, and educate customers on our client's products and services.
Place outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns.
Understand the use of technology, scripts, and product knowledge.
Actively listen to the consumer providing answers, while controlling the call to lead the consumer in an efficient, professional manner.
Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable.
Master desktop applications, such as Smartt Scripts, Siebel, Intranet, Documentum, Search engine, etc.
Ensure that all customer contacts are properly logged into Siebel, the CRC's contact system, to allow for an accurate historical view of customers' contacts with the CRC; Manage follow-up Log and audit documentation of customer files.
Communicate the resolution of inquiries to customers via outbound calls, based on defined inbound procedures, customer issues.
Handle difficult customer issues and avoid escalation whenever possible, positively and professionally.
Liaise with various CRC departments, i.e., Research, etc.
Attend team meetings, pep sessions, focus groups, and training sessions as scheduled.
Work on activities and/or projects as requested by the Team Leader.
Identify and relay to the Team Leader areas for improvement within the inquiry and concern resolution processes.
Relay customer service problems to the Team Leader when necessary.
Support the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
Suggest marketing offers to customers during service calls.
Perform other duties as assigned.
What You Bring to the Role High school diploma or GED required.
Fluent in Spanish and English, both written and verbal One (1) year of customer service experience is preferred Experience in Customer Service and Sales is preferred What You Can Expect Pay rate of $17.00 per hour, inclusive of base pay of $15.00 per hour $2.00 per hour premium for the bilingual Spanish skill Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role You will be responsible for meeting expected customer service levels; supporting business performance goals of the Melbourne Customer Relationship Center by providing a full range of customer service; and answering regular customer inquiries and concerns via the telephone.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
Customer Service Representative
🏢 Percepta
Salary not disclosed
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey.
As a Customer Service Representative working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Customer Relationship Center (CRC) Customer Service Representative is responsible for providing timely and professional customer service in response to inquiries and concerns by using available resources.
During a Typical Day, You'll Promptly process and answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved.
Communicate professional, grammatically correct verbal responses to customer inquiries and concerns; educate the customer on client products and services.
Place outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns.
Actively listen to the consumer providing answers, while controlling the call to lead the consumer in an efficient, professional manner.
Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable.
Master desktop applications, such as the client CRM, Intranet, Company Search engine, Warranty, and Policy Manuals, etc.
Ensure that all customer contacts are properly documented in the client's CRM, to allow for an accurate historical view of customers' contacts with the CRC; Manage follow-up Log and audit documentation of customer files.
Communicate the resolution of inquiries to customers via outbound calls, based on defined inbound procedures, and customer issues.
Handle difficult customer issues and avoid escalation whenever possible, positively and professionally.
Liaise with various CRC departments, i.e., Research, etc.
Attend team meetings, pep sessions, focus groups, and training sessions as scheduled.
Work on activities and/or projects as requested by the Team Leader.
Identify and relay to the Team Leader areas for improvement within the inquiry and concern resolution processes.
Relay customer service problems to the Team Leader when necessary.
Support the operation through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
Suggest marketing offers to customers during service calls.
What You Bring to the Role A high school diploma or GED is required A minimum of one year of experience in customer service and/or sales is preferred Prior knowledge/experience in the automotive industry is a plus Strong written and oral communication skills with all levels of the organization Strong customer service, interpersonal, and relationship-building skills Strong multi-tasking skills Strong organizational, time management, planning, and problem-solving skills Strong team-building skills, self-sufficient, resourceful, and works well with minimal supervision The ability to demonstrate a high degree of professionalism Working knowledge of computers Experience with FMC360 or Customer Contact systems is an asset What You Can Expect Starting pay rate of $15.00 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) Hours of Operation currently: 8:00 AM -11:00 PM Monday-Friday, Saturday 8:00 AM
- 8:00 PM.
An 8-hour shift would fall somewhere in between for a 40-hour workweek.
A Bit More About Your Role You will also be responsible for learning and executing all applicable call handling processes per the approved processes.
Additionally, you will be responsible for meeting expected customer service levels and supporting business performance goals of the CRC by providing a full range of customer service, answering regular customer inquiries and concerns via multiple channels (telephone, correspondence, and email).
Customer inquiries may include, but are not limited to, questions/concerns around the following: in-vehicle technology system use and troubleshooting, vehicle concerns inside and outside of warranty, mobile phone application support and troubleshooting, brand inquiries, vehicle specification inquiries, owner account inquiries, and basic vehicle feature utilization inquiries and concerns.
Where appropriate, you will assist in facilitating customer/dealer communication while advocating on the customer's and the company's behalf.
You will continuously look for ways to add value to the customer experience and promote brand loyalty.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As a Customer Service Representative working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Customer Relationship Center (CRC) Customer Service Representative is responsible for providing timely and professional customer service in response to inquiries and concerns by using available resources.
During a Typical Day, You'll Promptly process and answer, and/or resolve customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools, and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved.
Communicate professional, grammatically correct verbal responses to customer inquiries and concerns; educate the customer on client products and services.
Place outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns.
Actively listen to the consumer providing answers, while controlling the call to lead the consumer in an efficient, professional manner.
Act as a liaison between customers and dealerships, providing excellent service to both by following up and being organized and knowledgeable.
Master desktop applications, such as the client CRM, Intranet, Company Search engine, Warranty, and Policy Manuals, etc.
Ensure that all customer contacts are properly documented in the client's CRM, to allow for an accurate historical view of customers' contacts with the CRC; Manage follow-up Log and audit documentation of customer files.
Communicate the resolution of inquiries to customers via outbound calls, based on defined inbound procedures, and customer issues.
Handle difficult customer issues and avoid escalation whenever possible, positively and professionally.
Liaise with various CRC departments, i.e., Research, etc.
Attend team meetings, pep sessions, focus groups, and training sessions as scheduled.
Work on activities and/or projects as requested by the Team Leader.
Identify and relay to the Team Leader areas for improvement within the inquiry and concern resolution processes.
Relay customer service problems to the Team Leader when necessary.
Support the operation through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction.
Suggest marketing offers to customers during service calls.
What You Bring to the Role A high school diploma or GED is required A minimum of one year of experience in customer service and/or sales is preferred Prior knowledge/experience in the automotive industry is a plus Strong written and oral communication skills with all levels of the organization Strong customer service, interpersonal, and relationship-building skills Strong multi-tasking skills Strong organizational, time management, planning, and problem-solving skills Strong team-building skills, self-sufficient, resourceful, and works well with minimal supervision The ability to demonstrate a high degree of professionalism Working knowledge of computers Experience with FMC360 or Customer Contact systems is an asset What You Can Expect Starting pay rate of $15.00 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) Hours of Operation currently: 8:00 AM -11:00 PM Monday-Friday, Saturday 8:00 AM
- 8:00 PM.
An 8-hour shift would fall somewhere in between for a 40-hour workweek.
A Bit More About Your Role You will also be responsible for learning and executing all applicable call handling processes per the approved processes.
Additionally, you will be responsible for meeting expected customer service levels and supporting business performance goals of the CRC by providing a full range of customer service, answering regular customer inquiries and concerns via multiple channels (telephone, correspondence, and email).
Customer inquiries may include, but are not limited to, questions/concerns around the following: in-vehicle technology system use and troubleshooting, vehicle concerns inside and outside of warranty, mobile phone application support and troubleshooting, brand inquiries, vehicle specification inquiries, owner account inquiries, and basic vehicle feature utilization inquiries and concerns.
Where appropriate, you will assist in facilitating customer/dealer communication while advocating on the customer's and the company's behalf.
You will continuously look for ways to add value to the customer experience and promote brand loyalty.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
Customer Service Case Manager
🏢 Percepta
Salary not disclosed
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey.
As a Customer Service Case Manager working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Customer Service Case Manager will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services.
This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues promptly.
In this role, the Customer Service Case Manager is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty.
During a Typical Day, You'll Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience.
This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services Act as a resource of all product knowledge and service support Schedule activities as required for special events Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs Be responsible for handling emails and chats Exhibit strong follow-up and organizational skills in both verbal and written communication Be responsible for resolving customer issues using all available resources, including Dealers (i.e., service personnel, subject matter experts (SMEs), leadership, and field service engineers) Return all email and voice mail messages promptly, and follow up with customers and dealers as committed Be responsible for documenting customer inquiries and concerns Use applicable customer satisfaction tools to resolve customer issues.
Tools include financial assistance, service plans, payments, and maintenance plans Participate in business-related marketing and sales projects Meet specified goals as set forth by management Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player
- assist other team members when in need of support What You Bring to the Role High school diploma required; an associate's or bachelor's degree is preferred A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales Experience in a luxury field (hospitality or brand product) is a plus Knowledge of the automotive industry is a plus Strong verbal and written communication skills Strong customer service, interpersonal, and relationship-building skills Excellent English language (oral and written), with grammatical knowledge and etiquette Typing skills (minimum of 30 words per minute) What You Can Expect Starting pay rate of $18.34 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and obtain resolutions.
Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As a Customer Service Case Manager working on-site in Melbourne, Florida, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Customer Service Case Manager will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services.
This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues promptly.
In this role, the Customer Service Case Manager is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty.
During a Typical Day, You'll Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience.
This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services Act as a resource of all product knowledge and service support Schedule activities as required for special events Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs Be responsible for handling emails and chats Exhibit strong follow-up and organizational skills in both verbal and written communication Be responsible for resolving customer issues using all available resources, including Dealers (i.e., service personnel, subject matter experts (SMEs), leadership, and field service engineers) Return all email and voice mail messages promptly, and follow up with customers and dealers as committed Be responsible for documenting customer inquiries and concerns Use applicable customer satisfaction tools to resolve customer issues.
Tools include financial assistance, service plans, payments, and maintenance plans Participate in business-related marketing and sales projects Meet specified goals as set forth by management Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player
- assist other team members when in need of support What You Bring to the Role High school diploma required; an associate's or bachelor's degree is preferred A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales Experience in a luxury field (hospitality or brand product) is a plus Knowledge of the automotive industry is a plus Strong verbal and written communication skills Strong customer service, interpersonal, and relationship-building skills Excellent English language (oral and written), with grammatical knowledge and etiquette Typing skills (minimum of 30 words per minute) What You Can Expect Starting pay rate of $18.34 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and obtain resolutions.
Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
Bilingual French Customer Service Case Manager
🏢 Percepta
Salary not disclosed
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey.
As a Customer Service Case Manager (Bilingual French) working fully remote in Melbourne, FL, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Customer Service Case Manager (Bilingual French) will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services.
This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis.
In this role, the Customer Service Case Manager (Bilingual French) is empowered to make decisions using customer satisfaction tools to resolve customer concerns and ensure customer loyalty.
During a Typical Day, You'll Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience.
This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services Act as a resource for all product knowledge and service support Schedule activities as required for special events Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs Be responsible for handling emails and chats Exhibit strong follow-up and organizational skills in both verbal and written communication Be responsible for resolving customer issues using all available resources, including Dealers (i.e., service personnel, subject matter experts (SMEs), leadership, and field service engineers).
Return all email and voice mail messages promptly and follow up with customers and dealers as committed Be responsible for documenting customer inquiries and concerns Use applicable customer satisfaction tools to resolve customer issues.
Tools include financial assistance, service plans, payments, and maintenance plans Participate in business-related marketing and sales projects Meet specified goals as set forth by management Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player
- assist other team members when in need of support What You Bring to the Role High school diploma required; an Associate or bachelor's degree is preferred Bilingual English and Canadian French (Fluent)
- must be able to pass verbal and written assessments A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales Experience in a luxury field (hospitality or brand product) is a plus Knowledge of the automotive industry is a plus Strong verbal and written communication skills Strong customer service, interpersonal, and relationship-building skills Excellent English language (oral and written), with grammatical knowledge and etiquette Typing skills (minimum of 30 words per minute) What You Can Expect Pay rate of $20.34 per hour, inclusive of the base pay of $18.34 per hour $2.00 per hour premium for the bilingual French skill Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and obtain resolutions.
Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As a Customer Service Case Manager (Bilingual French) working fully remote in Melbourne, FL, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Customer Service Case Manager (Bilingual French) will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services.
This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis.
In this role, the Customer Service Case Manager (Bilingual French) is empowered to make decisions using customer satisfaction tools to resolve customer concerns and ensure customer loyalty.
During a Typical Day, You'll Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience.
This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services Act as a resource for all product knowledge and service support Schedule activities as required for special events Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs Be responsible for handling emails and chats Exhibit strong follow-up and organizational skills in both verbal and written communication Be responsible for resolving customer issues using all available resources, including Dealers (i.e., service personnel, subject matter experts (SMEs), leadership, and field service engineers).
Return all email and voice mail messages promptly and follow up with customers and dealers as committed Be responsible for documenting customer inquiries and concerns Use applicable customer satisfaction tools to resolve customer issues.
Tools include financial assistance, service plans, payments, and maintenance plans Participate in business-related marketing and sales projects Meet specified goals as set forth by management Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player
- assist other team members when in need of support What You Bring to the Role High school diploma required; an Associate or bachelor's degree is preferred Bilingual English and Canadian French (Fluent)
- must be able to pass verbal and written assessments A minimum of two (2) years of experience in customer service, call center, hospitality, public relations, or sales Experience in a luxury field (hospitality or brand product) is a plus Knowledge of the automotive industry is a plus Strong verbal and written communication skills Strong customer service, interpersonal, and relationship-building skills Excellent English language (oral and written), with grammatical knowledge and etiquette Typing skills (minimum of 30 words per minute) What You Can Expect Pay rate of $20.34 per hour, inclusive of the base pay of $18.34 per hour $2.00 per hour premium for the bilingual French skill Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and obtain resolutions.
Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
Concierge Mobile App Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Mobile App Concierge in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
The Mobile App Concierge builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges.
This unique program will provide the ability to connect with consumers through a social media application, whether it is via phone, chat, or online chat.
The concierge will teach and guide consumers through this savvy and innovative technological experience.
Client interaction, first and foremost, is to provide an exceptional experience in order for consumers to build a strong loyalty to the program.
The concierge will be focused on building relationships with their clients and providing an outstanding experience where clients are delighted.
During a Typical Day, You’ll •Provide an exceptional client experience in every interaction.
•Communicate effectively in both verbal and/or written responses to client inquiries •Provide insightful advice and direct support to consumers in need.
Diagnoses of issues and provide resolution with teaching and guidance.
•Partners with legacy app owners for troubleshooting and resolution.
•Educate the client on products and services.
•Researches and resolves billing or payment issues.
Owns the consumer experience from the very beginning to the end.
Making decisions on whether to escalate or how to address client issues so the client is delighted and eager to continue to utilize the program.
•Act as a liaison between clients and dealerships, providing excellent service to both by following up with open cases.
•Participate in projects, responsibilities, and other tasks assigned by management.
•Identifies and presents out of the box ideas and changes to other Concierge and Leaders that will ensure this program is a world class experience.
What You Bring to the Role •Associates Degree along with equivalent position related experience required.
Bachelor’s degree preferred.
•Communications, Public Relations, Marketing, or related field of study preferred.
•Minimum 3-5 years’ experience in training, public relations, public affairs, sales, marketing, customer service, or any combination thereof.
•A passion for two of the three items below is important because we are seeking people who want to build a career that is aligned with their interests.
•Exceptional customer service •Automotive Industry •Cutting edge technology Excellent communication skills •Passionate and confident over the phone •Comfortable with email, text, or any written form of communication •Savvy and demonstrate creative solutions •Present a professional and polished yet friendly appearance •Speed and accuracy when typing •Ability to sway the opinion of others through verbal and/or written correspondence •Ability to adapt communication style to fit the style of others •Ability to diagnose issues quickly and resolve with patience and empathy •Demonstrated ability to interject personality into written content without crossing professional boundaries •Lives the program’s values and demonstrates these when dealing with consumers and internal colleagues •Brings an energetic and collaborative mind set to the team •Eager to work in a positive team environment where everyone pushes each other to work to a high standard and perform to the best of their ability in order to delight their clients •Strong customer service, interpersonal and relationship-building skills •Ability to provide Subject Matter Expert experience to fellow colleagues • Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology What You Can Expect •$18.34 hourly wage plus incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) •Employee Rewards Program (Perci Perks) A Bit More About Your Role •Hours of operation are 8:00 AM
- 10:00 PM EST, 7 days per week.
An 8-hour shift will fall somewhere in between, 5-days per week.
Must be flexible with any schedule during the hours of operation.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As a Mobile App Concierge in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
The Mobile App Concierge builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges.
This unique program will provide the ability to connect with consumers through a social media application, whether it is via phone, chat, or online chat.
The concierge will teach and guide consumers through this savvy and innovative technological experience.
Client interaction, first and foremost, is to provide an exceptional experience in order for consumers to build a strong loyalty to the program.
The concierge will be focused on building relationships with their clients and providing an outstanding experience where clients are delighted.
During a Typical Day, You’ll •Provide an exceptional client experience in every interaction.
•Communicate effectively in both verbal and/or written responses to client inquiries •Provide insightful advice and direct support to consumers in need.
Diagnoses of issues and provide resolution with teaching and guidance.
•Partners with legacy app owners for troubleshooting and resolution.
•Educate the client on products and services.
•Researches and resolves billing or payment issues.
Owns the consumer experience from the very beginning to the end.
Making decisions on whether to escalate or how to address client issues so the client is delighted and eager to continue to utilize the program.
•Act as a liaison between clients and dealerships, providing excellent service to both by following up with open cases.
•Participate in projects, responsibilities, and other tasks assigned by management.
•Identifies and presents out of the box ideas and changes to other Concierge and Leaders that will ensure this program is a world class experience.
What You Bring to the Role •Associates Degree along with equivalent position related experience required.
Bachelor’s degree preferred.
•Communications, Public Relations, Marketing, or related field of study preferred.
•Minimum 3-5 years’ experience in training, public relations, public affairs, sales, marketing, customer service, or any combination thereof.
•A passion for two of the three items below is important because we are seeking people who want to build a career that is aligned with their interests.
•Exceptional customer service •Automotive Industry •Cutting edge technology Excellent communication skills •Passionate and confident over the phone •Comfortable with email, text, or any written form of communication •Savvy and demonstrate creative solutions •Present a professional and polished yet friendly appearance •Speed and accuracy when typing •Ability to sway the opinion of others through verbal and/or written correspondence •Ability to adapt communication style to fit the style of others •Ability to diagnose issues quickly and resolve with patience and empathy •Demonstrated ability to interject personality into written content without crossing professional boundaries •Lives the program’s values and demonstrates these when dealing with consumers and internal colleagues •Brings an energetic and collaborative mind set to the team •Eager to work in a positive team environment where everyone pushes each other to work to a high standard and perform to the best of their ability in order to delight their clients •Strong customer service, interpersonal and relationship-building skills •Ability to provide Subject Matter Expert experience to fellow colleagues • Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology What You Can Expect •$18.34 hourly wage plus incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) •Employee Rewards Program (Perci Perks) A Bit More About Your Role •Hours of operation are 8:00 AM
- 10:00 PM EST, 7 days per week.
An 8-hour shift will fall somewhere in between, 5-days per week.
Must be flexible with any schedule during the hours of operation.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
jobs by
