Ttc Incident Jobs in Usa

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

Teladoc Health is seeking an experienced Cyber Incident Response Lead to spearhead our organization's efforts in responding to cybersecurity incidents.This role will lead complex incident investigations, coordinate cross-functional response efforts during security events, drive containment/eradication/recovery activities, and continuously improve the incident response program. This position combines hands-on technical response leadership with strategic oversight, stakeholder communication (including executive-level), and mentorship of analysts/engineers. You will serve as a key escalation point for high-severity incidents and help shape the organization's resilience against evolving threats (ransomware, supply-chain attacks, nation-state actors, etc.).

Essential Duties and Responsibilities

Qualifications Expected for Position

• 7+ years of experience in cybersecurity, with at least 5 years in an incident response or SOC lead capacity
• Deep hands-on experience with SIEM platforms (e.g., Splunk, Microsoft Sentinel), EDR tools, and network forensics
• Strong understanding of attacker tactics, techniques, and procedures (TTPs) as mapped to the MITRE ATT&CK framework
• Proficiency in digital forensics, malware triage, and log analysis across Windows, Linux, and cloud environments
• Experience leading response efforts for major incident types including ransomware, data exfiltration, BEC, and insider threats
• Excellent communication skills - able to translate technical findings into clear, executive-level briefings
• Relevant certifications such as GCIH, GCFE, GCFA, CISSP, or equivalent

• Experience with cloud security incidents across AWS and Azure.
• Familiarity with regulatory and legal considerations (e.g., HIPAA, PCI-DSS breach notification requirements)
• Prior experience in regulated industries (finance, healthcare, critical infrastructure) or supporting executive-level communications during breaches.
• Experience leading small-to-medium IR teamsor acting as primary incident commander.

The base salary range for this position is$160,000 - $170,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.

$16/hour

Ages 18+

Working as a Communications Dispatcher in Security, you will serve as a liaison, communicating with other departments, EMS, police, and associates both on and off property! You'll also...

• Answer emergency and non emergency phone calls, and use a radio to transmit calls for service to Security, Safety, and Fire officers.
• Record calls for service and activities in our Incident Management System. 
• Monitor CCTV systems, weather software, and communicates via text messaging services; making appropriate notifications when directed. 

Some of our amazing perks and benefits:

• Paid training and FREE uniforms!
• FREE Admission to Cedar Point and our other properties!
• FREE tickets and discounts to local attractions!
• FREE tickets for family and friends!
• 20% discounts on food and merchandise!
• Employee-only ride nights, game nights, and FREE FOOD events!

Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy. As a member of our team, you’ll…

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
• Interact with different people of all ages and backgrounds.
• Gain skills, knowledge and experience that will benefit your future.

• You!
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Cedar Point.
• Availability to include some weekdays, weekends, evenings, and holidays.

Position: Customer Support Associate (On-site LA)

Compensation: Base Pay: $23.00–$26.00/hour + Uncapped bonus earning potential

Target Total Compensation (TTC): Top performers consistently exceed $36.40 per hour (reflecting a 40%+ increase over base pay).

Location: North Hollywood, CA

Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand in North Hollywood, LA. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.

Responsibilities:

• Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience.
• Become Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.
• Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.
• Utilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences.
• Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify.
• Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.

Ideal Profile:

• 1-2+ years of proven customer support expertise in fast-paced, high-stakes environments
• Master of professional communication with ability to command high volume inquiries
• Fast and accurate typist: 50+ WPM required
• Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify
• Excited by technology and sees AI as a partner that enhances skills

The Puffy DNA

We're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size.

• Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.
• Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively.
• Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.
• Go All-In: When the mission demands it, we rally as one team to cross the finish line.

Your Total Compensation & Benefits

Compensation:

• Base: $23–$26/hour + unlimited and uncapped bonus earning potential

Health & Protection:

• Comprehensive medical, dental, and vision insurance

Time Off:

• Generous Paid Time Off (PTO) + US Public holidays

Work Environment:

• Access to AI-native tool stack
• Learning & development opportunities
• International team collaboration (14+ nationalities)

Other Benefits:

• 401(k) with Company Match
• Free Puffy mattress after 6 months
• $1,000 Puffy/Halo Board store credit after 1 year

Ready to Shape Your Story?

Click "Apply" and take the first step.

Abacus Corporation is a family-owned leader in workforce and talent solutions with over 80 years of experience. We specialize in connecting skilled professionals with direct hire opportunities across industries like industrial, security, healthcare, finance and professional services.

Known for our supportive culture and long-standing client partnerships, Abacus offers more than just a job—we provide a path to lasting career growth with trusted employers nationwide.

Position Summary

Seeking an Environmental, Health & Safety (EHS) professional to serve as Safety Manager supporting regional project offices. This role ensures compliance with all federal, state, and local EHS regulations, with a primary focus on safety inspections and weekly training for teams and managers in both classroom and field settings.

Travel Requirement

• Up to 70% travel, including training coordination and hosting training sessions

Key Duties & Responsibilities

• Champion regulatory compliance programs; ensure full compliance with OSHA, DOT, and applicable federal and state regulations
• Schedule, coordinate, and deliver EHS training programs
• Conduct Temporary Traffic Control (TTC) inspections in compliance with State and MUTCD requirements
• Perform site safety inspections and verify timely closure of identified hazards
• Promote a strong safety culture through employee engagement and performance metrics
• Encourage proactive reporting, root cause analysis, and completion of corrective actions
• Provide technical safety support to Project Managers and regional safety leadership
• Coordinate accident investigations and follow-up actions
• Coordinate or conduct specialized safety training as needed
• Prepare safety narratives for proposals when required

Desired Skills

• Roadway construction or highway maintenance experience preferred
• Maintenance of Traffic / Temporary Traffic Control experience and certification required
• Strong written and verbal communication skills
• Ability to present information in classroom and virtual settings
• Customer-service oriented approach
• Knowledge of OSHA construction and general industry regulations
• Working knowledge of DOT and transportation safety regulations
• Proficiency in Excel, Word, Outlook, and PowerPoint
• Ability and willingness to travel overnight

Required Experience

• Bachelor’s degree in Occupational Safety & Health, construction-related field, or a minimum of five (5) years of related experience
• Strong critical thinking skills with the ability to anticipate organizational needs
• Ability to manage multiple projects effectively

WHO WE ARE:

Headquartered in Southern California, Skechers—the Comfort Technology Company®—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.

ABOUT THE ROLE:

The Manager, Cybersecurity Operations is responsible for overseeing Skechers global security operations and incident response program. This role provides operational leadership to ensure effective threat detection, investigation, and response across enterprise environments, leveraging both internal capabilities and partnership with managed security service providers.

This role blends strategic program ownership with hands-on operational leadership, ensuring SOC and IR processes are mature, well-governed, and continuously improving. The manager will own global operations and incident response policies, lead incident response training and tabletop exercises, and partner with internal teams and external providers to strengthen detection and response readiness, and operational excellence.

WHAT YOU’LL DO:

SOC Operations & MSSP Management

• Manage the global SOC function, including day-to-day operations, escalation workflows, and 24/7 monitoring coverage across internal teams and external partners.
• Serve as the primary operational owner for MSSP relationships, ensuring service delivery meets contractual, performance, and security expectations.
• Define and maintain clear roles, responsibilities, and escalation paths between internal and external teams.
• Regularly assess program performance using defined metrics, service-level objectives, and quality reviews, driving continuous improvement as needed.
• Coordinate onboarding, tuning, and ongoing optimization of tooling and detections across internal and managed environments.

Incident Response & Process Governance

• Own the global incident response program, including policies, playbooks, escalation procedures, and post-incident review processes.
• Orchestrate response activities during significant or complex security incidents, ensuring effective collaboration between internal responders, MSSPs, and cross-functional stakeholders.
• Plan, conduct, and evaluate incident response training and tabletop exercises, including scenarios involving MSSP participation and escalation.
• Drive post-incident lessons learned and ensure findings are translated into process, detection, and response improvements.

Security Operations & Risk Activities

• Lead vulnerability triage and operational risk review processes, coordinating prioritization and remediation with engineering, infrastructure, and application teams.
• Oversee periodic security operations reviews to assess detection coverage, response effectiveness, and operational gaps.
• Partner with threat intelligence, detection engineering, and technical engineering teams to improve signal quality, reduce noise, and align monitoring to current threat trends.

Metrics, Reporting & Stakeholder Engagement

• Define and track incident response metrics such as MTTD, MTTR, alert quality, incident trends, and MSSP performance indicators.
• Provide clear, timely operational reporting and executive summaries to cybersecurity and IT leadership.
• Represent cybersecurity operations in audits, risk discussions, and vendor governance forums, ensuring operational controls are well understood and defensible.

WHAT YOU’LL BRING:

• Proven experience managing SOC operations and incident response programs, including coordination with MSSPs or outsourced security services.
• Strong understanding of SOC workflows, threat detection, SIEM operations, alert triage, and incident escalation models.
• Experience developing and governing incident response policies, playbooks, and training programs.
• Demonstrated ability to manage vendor relationships, including performance reviews, service-level management, and operational integration.
• Hands-on experience with incident response, digital forensics, and vulnerability triage.
• Strong people leadership skills, including task prioritization, performance management, and team development.
• Excellent communication skills, with the ability to translate operational security issues into clear, actionable insights for leadership.
• Working knowledge of security frameworks and standards relevant to SOC and IR operations (e.g., NIST CSF, NIST 800-61).
• Relevant certifications such as CISSP, GCIH, or equivalent preferred.

REQUIREMENTS:

• 7+ years of experience in corporate information technology or cybersecurity roles
• 3+ years of experience leading security operations or incident response teams.
• Prior experience managing global SOC operations and working with external security service providers strongly preferred.

The pay range for this role is $130,000 - $180,000/yr USD.

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

As a Senior Site Reliability Engineer (SRE) at TAG – The Aspen Group, you will be responsible for ensuring the reliability, performance, and scalability of our core systems. This role involves proactively building and managing, monitoring solutions, lead incident response, and continuously optimizing system performance to exceed business objectives. We are actively integrating AI and machine learning into our operational workflows, and you will be on the front lines, leveraging intelligent automation and machine learning to build a proactive resilient infrastructure. This is an opportunity to go beyond SRE by applying cutting-edge technology to solve complex reliability challenges.

Responsibilities:

Intelligent Site Reliability Engineering:

• Design and build highly scalable and resilient systems to support our applications and services, incorporating predictive analytics to anticipate reliability risks.
• Develop and manage Service Level Objectives (SLOs) and Service Level Indicators (SLIs) using machine learning anomaly detection to ensure systems meet reliability targets.
• Drive improvements in system reliability, availability, and performance through proactive measures, automation, and intelligent failure prediction.

Advanced Observability:

• Implement and manage comprehensive monitoring and alerting solutions, integrating with intelligent observability platforms that reduce alert noise and correlate events.
• Develop and maintain dashboards and reporting tools that provide data-driven insights for actionable troubleshooting recommendations and performance optimization.
• Evaluate and integrate advanced monitoring tools and operational intelligence platforms to enhance observability and root cause identification.

Proactive Incident Management:

• Lead and participate in incident response efforts, using intelligent log analysis and automated event correlation to speed up troubleshooting and root cause identification.
• Develop and maintain incident management processes incorporating automated decision support systems to improve response times and minimize service disruptions.
• Conduct post-incident reviews, using automated pattern recognition and trend analysis to identify systemic issues and implement preventive measures.

Performance and Capacity Optimization:

• Analyze performance metrics and logs, supported by advanced observability tools, to detect bottlenecks and inefficiencies.
• Collaborate with development teams to implement automated profiling and optimization recommendations for code and infrastructure improvements.
• Perform capacity planning using machine learning forecasting models to ensure systems can handle current and future loads.

Automation and Process Improvement:

• Develop and implement automation solutions, including intelligent runbook automation, self-healing systems, and automated incident triage.
• Identify and drive process improvements by applying machine learning to operational data for continuous optimization.
• Maintain documentation that includes automation and machine learning guidelines for monitoring, incident management, and SRE best practices.

Collaboration and Communication:

• Work closely with engineering, operations, and product teams to align reliability and monitoring goals, including automation adoption strategies.
• Communicate effectively with stakeholders, providing regular updates on system health, incidents, performance improvements, and data-driven insights.
• Foster a culture of collaboration, knowledge sharing, and automation best practices within the team and across the organization.

Requirements:

• Bachelor's degree in computer science or a related technical field.
• At least 5 years of experience in Site Reliability Engineering or a similar role.
• Strong proficiency in at least one programming language such as Python, Go, or C#
• Demonstrated experience applying machine learning and automation to operational workflows such as monitoring, alerting and incident response.
• Expertise with infrastructure as code tools such as Terraform
• Proven experience working and monitoring container environments such as Cloud Run and Kubernetes.
• Hands-on experience using and working within an Azure, AWS, and GCP environment (GCP preferred)
• Strong understanding of networking, distributed systems, and cloud infrastructure.
• Familiarity with intelligent monitoring platforms and operational analytics tools such as Prometheus, Grafana, OpenSearch, Sentry, Google Cloud Observability
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Experience with incident management, root cause analysis, and automated operational workflows.

Annual pay range: $129,000-$160,000

A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match

Join the Legacy – Build the Future!

Carolina Foods, the maker of Duchess Brand snacks and the creator of one of America’s first Honey Buns, has been delivering quality and innovation for over 90 years. As a leading manufacturer of sweet baked goods, including honey buns, baked pies, fried pies, and gem donuts, we are entering an exciting phase of growth and expansion. We are looking for motivated and experienced leaders to join our journey and help shape the future!

Position Summary

The Safety Specialist is responsible for supporting and advancing the company’s safety strategy within a high-volume commercial bakery manufacturing environment. Reporting to the Head of HR, this role partners closely with plant leadership, operations, maintenance, and warehouse teams to ensure compliance, reduce risk, and foster a proactive safety culture.

This position blends systems management and documentation rigor with strong field presence and leadership influence. The Safety Specialist will maintain safety programs and records while actively coaching leaders and employees to drive safe behaviors and sustainable operational practices.

Key Responsibilities

Safety Program Management

• Maintain and continuously improve site safety programs, policies, and procedures in alignment with federal, state, and local regulations (including OSHA standards).
• Manage required safety documentation including training records, incident reports, audits, inspections, SDS management, and compliance logs.
• Coordinate and support workers’ compensation processes, return-to-work programs, and incident case management.
• Lead and document Job Hazard Analyses (JHAs), risk assessments, and safety observations.

Compliance & Systems Administration

• Ensure regulatory compliance in a manufacturing environment involving heavy machinery, automated systems, confined spaces, lockout/tagout (LOTO), machine guarding, powered industrial trucks, and food production operations.
• Maintain safety metrics and dashboards; analyze trends and present findings with actionable recommendations to leadership.
• Administer safety management systems and digital reporting platforms; ensure accuracy and integrity of data.
• Prepare for and support internal and external audits.

Leadership Support & Culture Building

• Partner with business leaders to integrate safety into daily operations and decision-making.
• Coach frontline supervisors on incident investigations, corrective actions, and accountability practices.
• Facilitate safety meetings, training sessions, and awareness initiatives.
• Influence leaders and employees at all levels to reinforce ownership and compliance.
• Serve as a visible presence on the production floor to proactively identify hazards and reinforce safe behaviors.

Incident Management & Continuous Improvement

• Lead or support thorough incident investigations using root cause analysis methodologies.
• Develop corrective and preventive action plans and monitor completion.
• Identify systemic risks and recommend engineering, administrative, or behavioral controls.
• Drive continuous improvement initiatives that reduce recordable incidents and improve leading indicators.

Qualifications

Required Experience & Education

• Bachelor’s degree in Occupational Safety, Environmental Health & Safety, Industrial Engineering, or related field preferred (or equivalent experience).
• 3–5+ years of industrial or manufacturing safety experience required (food manufacturing experience preferred).
• Demonstrated knowledge of OSHA regulations and manufacturing safety standards.

Technical Skills

• Strong computer systems proficiency, including Microsoft Office (Excel, PowerPoint, Word).
• Experience with safety management systems, HRIS platforms, incident tracking software, and digital documentation systems.
• Ability to analyze data and create clear, actionable reports and presentations.

Competencies

• Proven ability to influence and coach leaders without direct authority.
• Strong communication skills, both written and verbal.
• High attention to detail and documentation accuracy.
• Ability to balance strategic program oversight with daily operational execution.
• Strong organizational and project management skills.
• Demonstrated ability to work cross-functionally in a fast-paced manufacturing environment.

Work Environment

• Active presence required on production floor in a commercial bakery environment including exposure to moving machinery, temperature variations, noise, and flour dust.
• Ability to walk the facility regularly, stand for extended periods, and respond quickly to incidents or hazards.

What Success Looks Like

• Reduced recordable incidents and improved leading safety indicators.
• High levels of leadership engagement in safety ownership.
• Audit-ready documentation and regulatory compliance.
• A visibly improved safety culture integrated into daily operations.

Carolina Foods is an Equal Opportunity Employer. All qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Purpose

The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.

In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.

Key Responsibilities

Service Desk Strategy & Leadership

• Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
• Lead a multi-channel support model (phone, chat, self-service, automation)
• Establish a customer-centric culture focused on associate experience and first-contact resolution
• Build scalable operating models to support store growth, seasonal demand, and new technology rollouts

Operations & Incident Management

• Own Tier 1 support operations for all end-user and store technologies
• Lead Major Incident Management and Command Center activities
• Ensure consistent incident triage, escalation, and communications during outages
• Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution

Performance, Metrics & Continuous Improvement

• Use analytics to identify systemic issues and drive problem management
• Continuously improve service processes using ITIL and lean principles
• Measure CSAT on a monthly basis to capture customer sentiment and trending.

Define and monitor KPIs including:

• First Contact Resolution (FCR)
• Mean Time to Resolution (MTTR)
• Service Level attainment
• Ticket backlog and aging

Retail & Store Technology Support

• Prepare Service Desk operations for store openings, promotions, and holiday peaks
• Partner with Store Operations to improve technology adoption and minimize disruption
• Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks

Ensure high availability support for:

• POS systems
• Store networks and devices
• Workforce mobility tools
• Collaboration and productivity platforms

Technology, Tools & Automation

• Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
• Drive self-service, knowledge management, and automation to reduce call volume
• Improve shift-left capabilities and reduce dependency on Tier 2/3 teams

Vendor & Financial Management

• Manage outsourced or co-sourced Service Desk providers (if applicable)
• Own the Service Desk budget and cost optimization initiatives
• Ensure vendors meet performance, quality, and compliance expectations

People Leadership & Talent Development

• Lead, mentor, and develop Service Desk managers and leaders
• Establish training, certification, and career progression paths
• Build a resilient, high-engagement team capable of supporting 24x7 retail operations

Qualifications & Experience

Required

• 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
• Experience supporting retail, multi-site, or frontline operations
• Strong knowledge of ITSM frameworks (ITIL v3/v4)
• Proven experience managing high-volume support environments
• Demonstrated success leading major incident and outage response
• Strong executive communication and stakeholder management skills

Preferred

• Experience with ServiceNow or comparable ITSM platforms
• Experience leading 24x7 or follow-the-sun support models
• ITIL certification (Intermediate or Managing Professional)
• Experience integrating Command Center or Technology Operations Center models
• Exposure to digital commerce or omnichannel retail environments

Leadership Competencies

• Customer-first mindset with strong business acumen
• Calm, decisive leadership during incidents and peak retail events
• Data-driven decision making
• Ability to influence without authority across technology teams
• Passion for continuous improvement and operational excellence

WORKING CONDITIONS

Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.

Role involves typical sedentary work with periodic movement.

Benefits & Rewards

• Bonus opportunities at every level
• Non-traditional retail hours (we close at 7p!)
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• 80 hrs. annualized paid vacation (full-time associates)
• 4 paid holidays per year (full-time hourly store associates only)
• 1 paid personal holiday of associate’s choice and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

We are looking for a Firewall Administrator to join our team in support of a program with our DoD customer.

Responsibilities Include:

• 
  
• Plan and deploy Enclave Boundary Defense systems and programs including firewall, proxy server, cloud services and other devices and applications.
  
• Plan and deploy De-Militarized Zones (DMZs) for each managed firewall as required.
  
• Provide onsite and remote support to boundary security and programs, which include Checkpoint Firewalls, Aviatrix Product Suite, various types of cloud security, security controls and any other platforms.
  
• Participate in the development, testing, and implementation of firewalls and proxy servers
  
• Verify devices are configured in accordance with DISA Security Technical Implementation Guides (STIGs).
  
• Product lifecycle management and upgrades to include installation of hotfixes, patches, and any other features to improve product performance.
  
• Evaluate and recommend firewall solutions for technology refreshes.
  
• Deploy and sustain new firewall solutions as prescribed by the government.
  
• Coordinate with Tier III support teams and government customers throughout design, planning, implementation, and sustainment phases.
  
• Research and provide quotes and documents necessary to renew licenses and equipment maintenance for firewall, proxy and cloud services.
  
• Maintain all current applicable firewall, proxy appliance and cloud services policies to include DoD. Participate in the development, implementation, and maintenance of a secure and effective means of remote access for employees who are working offsite.
  
• Develop and deliver briefings to the upper-level management as required on a variety of subjects relating to Enclave Boundary Defense.
  
• Provide firewall troubleshooting (24x7x365 on-call support).
  
• Review and resolve automated firewall log issues as to threats or possible compromises.
  
• Provide daily maintenance and support for all Enterprise Boundary Defense systems including monitoring system and log files.
  
• Review and resolve automated firewall log issues as to threats or possible compromises.
  
• Notify appropriate personnel of possible threats or systems vulnerabilities.
  
• Respond appropriately to reported or identified incidents in accordance with the Incident response plan.
  
• CSP Security Posture Assessment: Conduct comprehensive security assessments of existing and planned CSP deployments, identifying vulnerabilities and recommending remediation actions aligned with industry best practices and relevant security frameworks (e.g., NIST CSF, CIS and Benchmarks).
  
• Security Architecture Documentation, Design and Implementation: Document, design, implement, and maintain secure network architectures for CSP environments, including secure connectivity, network segmentation, intrusion detection/prevention systems (IDS/IPS), and data loss prevention (DLP) solutions. Maintaining comprehensive documentation of security controls, configurations, and processes within the CSP environment.
  
• Cloud Security Operations and Monitoring: Provide continuous security monitoring and incident response capabilities for CSP environments, including log analysis, threat intelligence integration, vulnerability management, and incident response planning and execution.
  
• Audit, Compliance and Governance: Ensure compliance with relevant security regulations and standards (e.g., FedRAMP, FISMA, NIST) for CSP environments, including documentation, reporting, and audit support. Cooperating fully with authorized Government audits and assessments of the CSP environment, providing timely access to documentation, systems, and personnel. Follow DoD Cloud Computing Security Requirements Guide (SRG) and other applicable DoD issuances and instructions.
  
• Training and Knowledge Transfer: Provide training and knowledge transfer to Government personnel on best practices for securing CSP environments, covering topics such as cloud security fundamentals, secure configuration, threat detection and response, and incident management.
  

Required Skills, Qualifications and Experience:

Minimum Experience:

• 
  
• Five (5) years of relevant experience to include the following:
  
  • 
    
  • Working knowledge of Firewalls.
    
  • Working knowledge and understanding of industry standard network environments to include firewall and security hardware/software.
    
  • Working knowledge of Information Assurance Best Practices.
    
  • In depth knowledge of LAN and WAN operations.
    
  • Knowledge of industry standard Incident Ticket Tracking systems for inputting incident tickets and creating work orders.
    
  • Comprehensive knowledge of DOD and DLA security regulations, guidelines, and policies, to include, but not limited to, IA standards.
    
  • Working knowledge of the installation, configuration and day-to- day sustainment of network equipment, to include but not limited to firewalls and other network appliances.
    
  
  
  

Security Clearance:

• 
  
• Sensitivity Level: Must possess IT-I Critical Sensitive security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission.
  
• Clearance: DoD Secret
  

Certifications:

• 
  
• IAT Level II certification or higher (one of the following): CCNA Security, CySA+, GICSP, GSEC, Security+CE, CND, SSCP, CASP+ CE CCNP Security, CISA, CISSP (or Associate), GCED, GCIH, or CCSP.
  
• Computing Environment (one of the following): CCSA, CCSE or CCSM
  

Location:

• 
  
• Candidates must reside within a commutable distance of one of the following locations in order to work onsite full time: Columbus, OH; Fort Belvoir, VA; or New Cumberland, PA.
  

Preferred Qualifications:

• 
  
• One of the following: AWS Cloud Practitioner, Microsoft Certified: Azure Fundamentals, or Comp TIA Cloud+
  

Work Environment and Physical Demand:

• 
  
• Must be able to lift up 50 lbs.
  

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

We are looking for a Team Lead Firewall Administrator to join our team in support of a program with a DoD customer.

Responsibilities Include:

• 
  
• Provide overall supervision for vendor employees to include, but not limited to, planning, and managing the project professionally, ensuring that work is scheduled properly to obtain maximum use of resources; ensuring that accurate and timely reports are provided.
  
• Resolve problems, allocate resources, manage personnel, and monitor operation performance taking direction from the government to ensure complete satisfaction.
  
• Under general supervision, develop the requirements of a product from inception to conclusion.
  
• Develop required specifications for simple to moderately complex problems.
  
• Coordinate with the Vendor PM, TPOCs, and government user representatives to ensure accurate solutions and user satisfaction on technical matters.
  
• Provide input to the PM on the schedule, weekly and monthly reports, transition plan, 8570/8140 reports, IPR briefings, and kick-off meeting.
  
• Plan and deploy Enclave Boundary Defense systems and programs including firewall, proxy server, cloud services and other devices and applications.
  
• Plan and deploy De-Militarized Zones (DMZs) for each managed firewall as required.
  
• Provide onsite and remote support to boundary security and programs, which include Checkpoint Firewalls, Aviatrix Product Suite, various types of cloud security, security controls and any other platforms.
  
• Participate in the development, testing, and implementation of firewalls and proxy servers
  
• Verify devices are configured in accordance with DISA Security Technical Implementation Guides (STIGs).
  
• Product lifecycle management and upgrades to include installation of hotfixes, patches, and any other features to improve product performance.
  
• Evaluate and recommend firewall solutions for technology refreshes.
  
• Deploy and sustain new firewall solutions as prescribed by the government.
  
• Coordinate with Tier III support teams and government customers throughout design, planning, implementation, and sustainment phases.
  
• Research and provide quotes and documents necessary to renew licenses and equipment maintenance for firewall, proxy and cloud services.
  
• Maintain all current applicable firewall, proxy appliance and cloud services policies to include DoD. Participate in the development, implementation, and maintenance of a secure and effective means of remote access for employees who are working offsite.
  
• Develop and deliver briefings to the upper-level management as required on a variety of subjects relating to Enclave Boundary Defense.
  
• Provide firewall troubleshooting (24x7x365 on-call support).
  
• Review and resolve automated firewall log issues as to threats or possible compromises.
  
• Provide daily maintenance and support for all Enterprise Boundary Defense systems including monitoring system and log files.
  
• Review and resolve automated firewall log issues as to threats or possible compromises.
  
• Notify appropriate personnel of possible threats or systems vulnerabilities.
  
• Respond appropriately to reported or identified incidents in accordance with the Incident response plan.
  
• CSP Security Posture Assessment:Conduct comprehensive security assessments of existing and planned CSP deployments, identifying vulnerabilities and recommending remediation actions aligned with industry best practices and relevant security frameworks (e.g., NIST CSF, CIS and Benchmarks).
  
• Security Architecture Documentation, Design and Implementation:Document, design, implement, and maintain secure network architectures for CSP environments, including secure connectivity, network segmentation, intrusion detection/prevention systems (IDS/IPS), and data loss prevention (DLP) solutions. Maintaining comprehensive documentation of security controls, configurations, and processes within the CSP environment.
  
• Cloud Security Operations and Monitoring:Provide continuous security monitoring and incident response capabilities for CSP environments, including log analysis, threat intelligence integration, vulnerability management, and incident response planning and execution.
  
• Audit, Compliance and Governance:Ensure compliance with relevant security regulations and standards (e.g., FedRAMP, FISMA, NIST) for CSP environments, including documentation, reporting, and audit support. Cooperating fully with authorized Government audits and assessments of the CSP environment, providing timely access to documentation, systems, and personnel. Follow DoD Cloud Computing Security Requirements Guide (SRG) and other applicable DoD issuances and instructions.
  
• Training and Knowledge Transfer:Provide training and knowledge transfer to Government personnel on best practices for securing CSP environments, covering topics such as cloud security fundamentals, secure configuration, threat detection and response, and incident management.
  

Required Skills, Qualifications, and Experience:

• 
  
• Experience:
  
  • 
    
  • Five (5) years relevant experience to include:
    
    • 
      
    • Working knowledge and understanding of CheckPoint firewalls to include versions R80.40 and R81.10 and industry standard network environments to include firewall and security hardware/software. Must have knowledge and understanding of Information Assurance Best Practices.
      
    • In depth knowledge of LAN and WAN operations, understanding of how to use Incident Ticket Tracking systems for inputting incident tickets and creating work orders along with a comprehensive knowledge of DOD and DLA security regulations, guidelines, and policies to include, but not limited to, IA standards.
      
    • Hands-on experience with the installation, configuration, and day-to-day sustainment of network equipment, to include but not limited to firewalls, proxy servers, cloud services and other network appliances.
      
    
    
    
  • Security Clearance:
    
    • 
      
    • Must possess IT-I Critical Sensitive security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC).
      
    • Clearance Required: DoD Secret
      
    
    
    
  • Certifications:
    
    • 
      
    • IAT Level II certification or higher (must have one of the following): CCNA Security, CySA+, GICSP, GSEC, Security+CE, CND, SSCP, CASP+ CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH, or CCSP.
      
    • Computing Environment (must have one of the following): CCSA, CCSE or CCSM
      
    
    
    
  • Location:
    
    • 
      
    • Candidates must reside within a commutable distance of one of the following locations in order to work onsite full time: Columbus, OH; Fort Belvoir, VA; or New Cumberland, PA.
      
    
    
    
  
  
  

Preferred Qualifications:

• 
  
• One of the following: AWS Cloud Practitioner, Microsoft Certified: Azure Fundamentals, or Comp TIA Cloud+
  

Work Environment and Physical Demand:

• 
  
• Must be able to lift up 50 lbs.
  

Compensation: $90,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

At BlueOval Battery Park Michigan, you will...
• use your entrepreneurial skills and team mindset to come up with data-driven solutions
• build and lead an agile team to deliver the advanced technology that drives the future
• create a culture of trust, encourage diversity of thought and foster leadership in others
• be part of the historic transformation of the automotive industry.

*****During training and initial launch, the operating pattern will be an 8-10 hour shift and then transition to a 12-hour shift schedule.*****

What you'll do...
Key responsibilities may include:
• Fire Suppression:
o Respond immediately and effectively to all types of fires using appropriate extinguishing agents and equipment.
o Operate and maintain fire apparatus, pumps, hoses, nozzles, and other specialized firefighting equipment.
o Conduct search and rescue operations for personnel within hazardous environments.
o Perform ventilation, overhaul, and salvage operations as required.
• Hazardous Materials (HazMat) Response:
o Identify, assess, contain, control, and mitigate spills or releases of hazardous materials.
o Utilize appropriate personal protective equipment (PPE), including Self-Contained Breathing Apparatus (SCBA) and various levels of chemical protective suits.
o Understand chemical properties, potential reactions, and safe handling procedures for materials present in the facility.
o Perform decontamination procedures for personnel and equipment.
• Medical Aid:
o Provide immediate pre-hospital medical care, including first aid, CPR, and AED operation, to injured or ill personnel.
o Stabilize patients and assist on site medical staff and external Emergency Medical Services (EMS) personnel upon their arrival.
• Technical Rescue:
o Participate in specialized rescue operations such as confined space rescue, high-angle rescue, and machine rescue, as trained and equipped by the facility.
o Utilize specialized rescue tools and techniques safely and effectively.
• Emergency Standby & Hot Work Coverage:
o Provide dedicated fire and safety coverage for high-risk operations within the facility, such as hot work (welding, cutting), confined space entry, or hazardous material transfers.
o Ensure all safety protocols and permit conditions are strictly adhered to during standby operations.
• Incident Command System (ICS) Support:
o Operate effectively within the established Incident Command System (ICS) structure during emergencies.
o Follow direct orders, maintain accountability, and provide clear, concise status reports to the Incident Commander or assigned supervisor.
• Maintenance:
o Regularly inspecting, cleaning, lubricating, and performing scheduled maintenance on fire prevention equipment like fire suppression system components, fire alarm system components and fire extinguishers.
o Perform routine inspections, functional tests, cleaning, and minor maintenance on all fire apparatus, tools, and equipment (e.g., hoses, nozzles, SCBA, pumps, rescue tools, HazMat detection devices, etc.) to ensure compliance and peak operational readiness.
o Ensure all internal apparatus fire pump components are operating properly, lubricate control valves, and identify any issues that require correction.
o Document all maintenance activities and report any unresolved deficiencies or malfunctions promptly.

o Collaborate with production operators, engineers, and maintenance technicians to identify and address fire prevention equipment issues, isolate compromised fire prevention system(s), and manage fire suppression system impairments.

• Facility Inspections:
o Conduct routine and systematic fire safety inspections of buildings, processing units, storage areas, and equipment to identify potential fire hazards, unsafe conditions, or non-compliance issues.
o Inspect fire suppression systems (sprinklers, standpipes, fire alarms), fire extinguishers, emergency lighting, and exit routes for proper function and readiness.
• Pre-Incident Planning:
o Participate in the development and review of pre-incident plans for various scenarios throughout the facility.
o Thoroughly understand building layouts, process flow diagrams, hazardous material locations, utility shut-offs, and emergency egress routes.
• Permit System Compliance:
o Review and verify compliance for hot work permits, confined space entry permits, and other safety-related permits, ensuring all conditions are met before and during operations.
• Risk Assessment:
o Actively participate in identifying and assessing risks related to fire, explosion, and other emergencies within the industrial environment.
• Safety Adherence:
o Strictly adhere to all company policies, Standard Operating Procedures (SOPs), safety regulations, and industry best practices.
o Proactively identify, report, and help mitigate unsafe conditions or practices observed within the facility.
o Consistently and correctly wear and maintain all required Personal Protective Equipment (PPE).
• Inventory Management:
o Maintain accurate inventory of all firefighting supplies, HazMat absorbents, medical supplies, and rescue equipment.
o Ensure proper storage and accessibility of all emergency response assets.
• Continuous Learning:
o Actively participate in all required internal and external training programs, drills, and exercises, including but not limited to: fire suppression techniques, HazMat operations/technician level, medical refreshers, technical rescue disciplines, and SCBA proficiency.
o Maintain physical fitness standards necessary for the demanding nature of the job.
• Internal Training Support:
o Assist in developing and delivering fire safety and emergency preparedness training to facility personnel (e.g., fire extinguisher use, emergency evacuation procedures, basic first aid).
• Incident Reporting:
o Accurately and thoroughly document all incidents, near-misses, inspections, training activities, and equipment maintenance in logs, reports, and digital systems.
o Provide clear and concise written and verbal reports.
• Effective Constructive Communication:

o Use constructive communication skills with team members, peers, leadership, facility personnel and external emergency services during routine operations and emergencies to demonstrate the following behaviors:

• Focus on the issue not the person
• Use Active Listening
• Have a Respectful Cooperative Attitude
• Use Clear Positive Language
• Have awareness of your Non-Verbal Communication
• Be Goal-Oriented in your approach to resolve issues

• Shift Handovers:
o Conduct thorough and detailed handovers at the end of shifts, ensuring critical information and pending tasks are clearly communicated to incoming personnel.

Candidates must possess full flexibility and a readiness to consistently work across all established standard, operating, and rotational shift schedules, encompassing day, night, weekend, and holiday shifts.

You'll have...

Required Skills and Qualifications:
Minimum requirements:
• Must be at least 18 years of age
• High School Diploma
• NFPA 1001 Firefighter I & II (or equivalent state/provisional certification)
• CPR/AED and First Aid Certification
• Minimum of 2 years of emergency services experience as a certified firefighter
• Previous Emergency Services experience or combination of previous work experience and training equivalent
• Strong problem-solving and critical thinking skills under pressure.
• Excellent decision-making abilities in high-stress situations.
• Exceptional teamwork and interpersonal communication skills.
• Ability to pass a NFPA firefighter physical.
• Acute attention to detail and strong observational skills.
• Ability to strictly follow instructions, SOPs, and safety protocols.
• Exceptional computer skills, reading and data interpretation
• Comfortable learning new technology
• Legally authorized to work in the US

• NFPA 472/1072 Hazardous Materials Operations Certification
• EMT-B or higher
• Relevant Technical Rescue certifications (e.g., Confined Space Rescue, High-Angle Rescue, Vehicle Extrication)

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

Rate of Pay and Benefits: $28.20 per hour

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.
For more information on salary and benefits, click here: sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

#LI-Onsite