Treva Workforce Jobs in Usa

nTech Workforce has an immediate 23203 Junior Customer Service Representative III

Terms of Employment

• W2 Contract, 12 Months
• This role is full time onsite reporting at 1068 N Front ST, Baltimore, MD.
• Work Schedule: 08:00 am- 05:00 pm

Overview

• Our client is seeking (4) Junior Customer Service Representatives who are responsible for providing advanced customer service and support to customers of a company.

Responsibilities:

• Handling complex or escalated customer inquiries, issues, and requests via phone, email, or chat.
• Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications.
• Processing complex orders, returns, and exchanges accurately and efficiently.
• Resolving escalated customer complaints or issues in a timely and effective manner.
• Acting as a point of contact for other customer service representatives for guidance and support.
• Mentoring and training junior customer service representatives.
• Maintaining accurate and detailed records of customer interactions and transactions.
• Analyzing customer feedback and trends to identify areas for improvement.
• Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.
• Keeping up-to-date with product knowledge, industry trends, and company policies.

Required Skills & Experience

• Junior Level experience required.
• Need prior large volume of utility call center experience
• Previous customer service experience/call center experience.
• Handling Inbound and Outbound calls
• Solid understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Strong customer focus.
• Ability to handle difficult or challenging situations with professionalism and empathy.

Benefits Information

• Medical Insurance; Vision Insurance; Dental Insurance
• 401K Retirement Plan (Discretionary Match Offered)
• Ancillary Coverage (Life, AD&D, Short Term / Long Term Disability)
• Employee Referral Bonus
• Bi-Weekly Direct Deposit
• Note: As a contingent worker with nTech, you'll be paid for all approved hours worked; paid time off and paid holidays are not provided.

nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.

MAU is hiring an Advanced Manufacturing Engineer for our client in Gainesville, GA. As an Advanced Manufacturing Engineer, you will design, develop, and enhance manufacturing processes that meet product requirements while prioritizing operator safety. This is a direct-hire opportunity.

Benefits Package

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid vacation
• Paid holidays
• Paid time off
• On-the-job training
• Opportunity for advancement

Shift Information

• Monday – Friday | 7:30 AM – 4:30 PM

Required Education and Experience

• Bachelor’s degree in Engineering or a related field, with a focus on manufacturing.

Preferred Education and Experience

• Experience with AutoCAD.
• Background in engineering within a manufacturing environment.
• A Master’s degree in a manufacturing-related engineering field

General Requirements

• Demonstrated ability to work with complex manufacturing systems.
• Strong skills in problem-solving, leadership, and communication.
• Experience with manufacturing methods, quality assurance, and presenting technical information to diverse audiences.
• Proficiency with CAD tools; familiarity with CAD/CAM and design documentation.
• Demonstrated interest in innovation, Industry 4.0 manufacturing technologies, and continuous improvement (e.g., automation, simulation, digital tools, data-driven process optimization).
• Naturally curious and comfortable exploring new tools, methods, and technologies to enhance safety, quality, and productivity.
• Experience leading a project or coordinating cross-functional teams in academic, co-op, or professional settings.
• Ability to drive initiatives from concept through implementation while maintaining alignment with stakeholders on the shop floor and in the office.

Essential Functions

• Design manufacturing processes that meet product requirements and prioritize operator safety
• Collaborate with equipment vendors and conduct research to develop safe and efficient production methods
• Develop manufacturing processes with poka-yoke solutions to prevent quality issues
• Design testing methods and evaluate finished products to ensure high-quality standards
• Analyze workflows, space needs, and equipment layouts using Kubota’s 5-Gen and KPS Principles
• Support production decisions by calculating costs, reviewing schedules, and estimating future needs
• Lead project activities, managing timelines, budgets, and vendor coordination
• Collect and analyze data to prepare process and product reports
• Create and maintain standard operating procedures and technical documentation
• Support continuous improvement and Kaizen initiatives to meet safety, quality, and productivity goals
• Research and recommend the adoption of technologies such as AI, automation, simulations, and vision systems
• Ensure compliance with relevant government regulations
• Collaborate with maintenance teams to develop preventative maintenance plans for new equipment
• Adhere to company policies and propose improvements to existing standards
• Design tooling and fixtures using CAD applications, and maintain design records
• Train technicians and operators on new or updated processes
• Stay current through workshops, publications, and professional organizations
• Support team members during high-capacity periods and share best practices

Working Conditions

• Work in a dynamic, loud production environment with varying temperatures
• Regularly work on the shop floor in collaboration with technicians, operators, and maintenance staff

Physical Demands

• Stand for extended periods and walk the shop floor regularly
• Sit for design, analysis, and documentation tasks
• Operate power and handheld tools as needed for manufacturing support

MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us.

All Applicants must submit to background check and drug screening

Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position

EOE