Treva Workforce Jobs in Usa

We’re Hiring: Workforce Management Analyst

At NSD, we’re a leading provider of vehicle protection solutions, supporting millions of drivers, dealers, agents, and financial institutions nationwide. Our mission is simple: deliver innovative products and exceptional service that keep motorists protected and moving forward.

We’re looking for a Workforce Management (WFM) Analyst to join our growing team. This role is ideal for someone who thrives in a data-driven environment and enjoys turning insights into operational impact.

What You’ll Do

As a key partner to leadership, you will provide analytical and operational support to ensure optimal staffing, efficiency, and service delivery:

• Support forecasting, scheduling, and capacity planning initiatives
• Maintain WFM system inputs to ensure accurate forecasts and schedules
• Monitor real-time performance (call volumes, queues, adherence) and escalate risks to service levels
• Execute intraday staffing adjustments, including schedule changes and overtime coordination
• Analyze performance metrics such as adherence, productivity, and utilization
• Develop and deliver standard and ad-hoc reporting (service levels, occupancy, shrinkage, forecast variance)
• Assist in short- and long-term capacity planning using historical and trend analysis
• Partner cross-functionally to ensure data accuracy and reporting consistency
• Document processes and contribute to continuous improvement initiatives

What We’re Looking For

• Bachelor’s degree in Business, Analytics, Operations, or related field (preferred)
• 3–5 years of Workforce Management, operations analytics, or contact center experience
• Experience with Verint WFM tools
• Strong analytical skills with the ability to translate data into actionable insights
• Advanced Excel and reporting proficiency

Why Join NSD?

We believe in taking care of our people—both professionally and personally:

• Comprehensive Benefits: Health, Dental, Vision, Life, Disability + Pet Insurance
• Work-Life Balance: Generous PTO, holidays, and a family-friendly schedule
• Culture That Cares: Team events, recognition programs, and family days
• Career Growth: A strong track record of promoting from within

Ready to make an impact? Apply today or message me directly to learn more.

#Hiring #WorkforceManagement #WFM #CallCenter #Analytics #Operations #NowHiring #Careers

Want to learn more about MercyOne Genesis Northwest Occupational Health? Click here: MercyOne Genesis Northwest Occupational Health | MercyOne

Join the MercyOne Family! We are looking to hire a Registered Nurse in our MercyOne Genesis Northwest Occupational Health

As a Registered Nurse at MercyOne, you will provide patient care in outpatient settings and are responsible for delivering safe, effective, and evidence-based patient care through assessment, planning, implementation, and evaluation. They coordinate care provided by other clinical staff, support patient and family education, and ensure communication across healthcare teams. They are accountable for clinical standards and may operate with minimal supervision.

Schedule:

• 3-4 Weeks of Training then PRN
• 8:00a-5:00p
• No weekend or Holidays

General Requirements:

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Plans, assesses, intervenes, and provides direct patient care using critical thinking and nursing processes (assessment, planning, implementation, evaluation).
• Performs comprehensive patient assessments (physical, psychosocial, nutritional, functional, safety, spiritual, cultural, educational). Makes nursing decisions based on patient status and care needs.
• Administers medications and treatments safely via multiple routes (oral, IM, SC, ID, IV, inhalation, topical, ocular, optic, sublingual, nasal) and documents accordingly.
• Performs nursing care, lab and diagnostic tests, specimen collection, phlebotomy, and limited radiology procedures following policies and universal precautions.
• Assists providers with patient care, phone/mail/fax communications, scheduling, consents, admissions, referrals, and outpatient procedures.
• Communicates and collaborates with physicians, staff, patients, families, and interdisciplinary team members regarding care plans and patient needs.
• Educates patients, families, and clinical staff on treatments, medications, test preparation, discharge, and health maintenance; documents education and evaluates understanding.
• Participates in staff meetings, committees, quality improvement, risk management, and performance improvement projects.
• Maintains documentation accuracy and completeness in EMR: assessments, vitals, symptoms, treatments, medications, education, charges, lab results, histories, and consults.
• Maintains and monitors supplies, equipment, medication stock, and office machines; follows maintenance and quality control protocols; reports malfunctions.
• Recognizes and responds appropriately to urgent/emergency patient needs and initiates emergency procedures.
• Other duties as needed and assigned by the manager.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Education:

• Must be comfortable operating in a collaborative, shared leadership environment.
• Active RN License in the state of Iowa; Licensure from other states may be required based on location. Compact State License acceptable where applicable.
• Basic Life Support (BLS) certification required within 3 months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire.
• Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).
• Ability to work with diverse groups of people in a collaborative, shared leadership environment.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Completion of specialty classes or proof of other certifications required for some roles.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Construction Practice Leader – Baseline Building Group/Level Workforce

About Level Workforce, LLC

Level Workforce is an innovative consulting and workforce solutions agency dedicated to empowering businesses and business owners in the construction, real estate and finance industries. With over 25 years of combined industry experience, we are passionate about helping clients achieve their goals through strategic guidance, streamlined processes, and operational excellence.

Our team of seasoned professionals offers a range of consulting services, from business advisory to executive hands-on consulting, and staffing solutions to help develop tailored solutions that address our client's unique challenges and goals. We take a client-first approach and prioritize communication, collaboration, and transparency to ensure that our clients feel supported throughout their engagement with us.

THE LEVEL WORKFORCE MISSION

To help businesses build, optimize, and lead their operations. We are committed to providing strategic guidance, streamlining processes, and improving operational efficiency to help our clients thrive in a rapidly changing business landscape. We are committed to helping our industry modernize by implementing automations, sharing our expertise, and facilitating cultural and organizational changes.

Position Details

· Title: Construction Practice Leader – Baseline Building Group/Level Workforce

· Type: 1099 Contract

· Location: 100% Remote

· Hours: 15–20 hours per week

· Experience Level: 10+ years preferred

· Reports To: CEO

Position Overview

Level Workforce is seeking a seasoned construction leader to serve as Director of Construction Operations while leading Baseline Building Group, our affiliated design-build construction platform.

This is a unique opportunity to operate inside an integrated real estate development and construction ecosystem supporting projects led by Creek Stand Land Company along with select commercial clients.

Rather than chasing speculative work, this role focuses on execution, leadership, and operational excellence within a curated project pipeline.

Core Responsibilities

Responsibilities include:

• Leading construction operations consulting for Level Workforce clients • Providing fractional operational leadership to construction businesses • Serving as Business Unit Leader of Baseline Building Group

• Overseeing design-build construction and site work programs • Managing project delivery, financial performance, and team development • Collaborating with development leadership on strategic projects

This role is ideal for:

• Former construction business owners • Senior operations leaders in general contracting or development • Builders seeking pipeline stability and reduced risk while remaining entrepreneurial

Flexible compensation structure available including hybrid hourly, monthly leadership retainer, and performance-based income. Both 1099 and W2 structures may be available depending on the candidate.

Join a fast-moving team building a town-and-country development platform spanning real estate, construction, hospitality, and advisory services.

Qualifications

· Bachelor’s degree in Construction Management, Civil Engineering, Architecture, or a related field.

· 10+ years of experience in commercial construction.

· Career progression through roles such as:

· Project Manager → Senior Project Manager

· Preconstruction Manager

· Operations Manager / Director / VP within a commercial general contractor

· Demonstrated expertise in:

· Preconstruction and estimating

· Comprehensive project management across all phases

· Job costing, cost reporting, and financial controls

· Coordinating field operations and administrative processes

· Managing projects typically in the $2–$5 million+ range

· Experience managing teams, either in a hard-line or dotted-line structure.

· Proficiency in Microsoft Project.

Preferred Experience

· Facilities maintenance exposure

· Real estate development experience

· Owner’s representative or client-side advisory work

Benefits of Working with Level Workforce

At Level Workforce, we go beyond just providing a job—we offer a platform for growth, independence, and long-term success as a 1099 contractor.

What We Offer:

Flexible Schedule – Take control of your time. Set your own hours and work in a way that best fits your lifestyle and business goals.

Established Brand & Resources – Operate within a trusted brand while maintaining your independence. Leverage our reputation, infrastructure, and tools to accelerate your success.

Professional Growth & Networking – Join a network of experienced professionals, gain mentorship, and access industry insights that can help sharpen your skills and expand your opportunities.

Impact-Driven Work – Work with businesses that need real solutions, positioning yourself as a key partner in their success.

At Level Workforce, we believe in ownership over employment—giving you the tools, flexibility, and support to create something bigger than just a paycheck. If you’re ready to take charge of your career, we’re ready to help you make it happen.

SUMMARY: Assists the department and agency with procurement processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES: This job description is intended to identify the essential functions of a position and should not be interpreted as all-inclusive. The employee may be required to perform or assume additional job-related responsibilities other than those stated in this vacancy announcement.

Typical duties include:

A. Assist with the establishment of a sound procurement system, including written policies and procedures in compliance with Federal, state, and local requirements.

B. Assists in the development of procurement documents.

C. Assists in the issuance of procurement documents in accordance with Federal, State and local guidance.

D. Assists in preparing reports, correspondence, memos, charts, presentations, forms, and spreadsheets.

E. Provides input into developing and revising policies, procedures, and standards.

F. Prepares notices or agendas for meetings.

G. Works with management staff on special projects as required.

H. Coordinates virtual/in-person bidders’ conferences; prepares responses to questions; potential bidders and public.

I. Coordinates proposal reviews, evaluations, and staff recommendations to the Board for selection and award of contracts. Prepares and reviews spreadsheets.

J. Establishes and maintains procurement files.

K. Manages debriefing processes.

SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities. The Procurement Specialist works within established Workforce Solutions Greater Dallas, State and Federal guidelines and regulations. Work is performed under general guidance and supervision and is subject to prior assignment and review.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Prefer Bachelor’s Degree from a four-year college or university in Business, Public Administration, Purchasing/Procurement, Social Sciences, or a related field.

LANGUAGE SKILLS: Ability to read and interpret documents, general business documents, technical procedures, government regulations. Ability to write reports, business communication, policies, procurement documents, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, potential vendors/contractors, customers, and general public.

MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, ability to compute rate, ratio, and percent and to draw and interpret spreadsheets and graphs.

REASONING ABILITY :Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

SKILLS AND ABILITIES: Knowledge of principles and practices of procurement; fundamentals of accounting; relevant Federal, State and local laws, rules and regulations; evaluation techniques and procedures; labor market functioning; and local economic and social conditions. Ability to interpret and make decisions in accordance with existing laws, rules and regulations; tactfully handle procurement debriefings; communicate at a highly professional level in both oral and written forms; prepare complex documents, manage time and organize work to meet agency and legal deadlines. Proficiency in Microsoft Office with expertise in Microsoft Word, PowerPoint, Publisher, Excel, and Adobe products. Ability to analyze and revise operating practices to improve efficiency. Detail oriented and comfortable working in a fast-paced environment

PHYSICAL DEMANDS: The physical demands described here represent those which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

TRAVEL: Due to the nature of job, travel will be required approximately 10% of work time. Must possess own method of transportation.

TO APPLY: Fax to 214-745-1110, email to or mail letter of application, resume and salary requirements to: Workforce Solution Greater Dallas, ATTN: H.R. Department, 500 N. Akard Street, Suite 3030, Dallas, TX75201. You may also apply via , Job Number 15778338 and LinkedIn. Applicants who are invited to interview for the position will be required to also complete an employment application. Information contained in resumes and letters of application is subject to verification by Workforce Solutions Greater Dallas.

Workforce Solutions Greater Dallas is a proud partner of the American Job Center Network, an EEO/AA/Drug Free Workplace Employer and complies fully with the Americans with Disabilities Act (ADA). Auxiliary aids and services are available upon request to individuals with disabilities. 100% of paid costs would be from Federal Funds.

Director of Finance (Fractional / Part-Time)

About Level Workforce, LLC

Level Workforce is an innovative consulting and workforce solutions agency serving the construction, real estate, and finance industries. We help business owners build, optimize, and lead their operations through strategic guidance, streamlined systems, and practical execution.

Our marketing function supports both internal brand initiatives and client-facing deliverables. We operate in fast-moving, deadline-driven environments where professionalism, clarity, and execution matter.

Position Details

· Title: Director of Finance (Fractional / Part-Time)

· Type: 1099 Contract

· Location: 100% Remote

· Hours: 10-15 hours per week

· Compensation: $3,000/mo (scalable & varies based on experience)

· Experience Level: 10+ years preferred

· Reports To: CEO

Position Overview

The Director of Finance at Level Workforce is a senior leadership role responsible for overseeing financial strategy, accounting operations, and financial advisory services for both the firm and its clients. This position serves as a member of the executive team and plays a key role in building scalable financial systems that support Level’s continued growth within the construction, real estate, and field services industries.

The Director of Finance will lead internal financial operations while also supporting client engagements that require financial operational assessments, advisory services, and supplemental financial leadership. This role provides strategic oversight to the accounting team, mentors internal staff, and helps elevate financial discipline, reporting clarity, and operational decision-making across the organization.

This is a fractional leadership position, ideal for an experienced finance professional seeking flexible, part-time engagement in a high-growth, entrepreneurial environment.

Core Responsibilities

Financial Strategy & Planning

· Serve as a member of the leadership team, advising on financial strategy, profitability, and operational performance.

· Lead financial planning, forecasting, and budgeting processes.

· Develop and maintain financial dashboards and reporting systems that provide actionable insights to leadership.

· Support strategic decision-making through financial modeling, margin analysis, and performance metrics.

· Assess client financial needs and translate them into strategic execution plans for the accounting team to deliver accurate, timely, and scalable financial support.

Internal Financial Operations

· Provide oversight of the accounting function including bookkeeping, financial reporting, and month-end close processes.

· Lead planning, recruiting, training, and development of internal accounting staff.

· Implement financial controls, reporting standards, and operational processes to support company growth.

· Drive automation and AI-enabled workflows to improve efficiency, reporting accuracy, and scalability.

Accounting Team Leadership & Mentorship

· Mentor and elevate the internal accounting team to improve:

· financial accuracy

· reporting discipline

· operational accountability

· client engagement capabilities

· Establish clear expectations and workflows across accounting and financial operations.

· Support professional development and capacity building within the department.

Client Financial Advisory & Consulting

· Conduct financial operational assessments for Level clients within construction and related industries.

· Provide advisory support to improve financial structure, reporting, job costing, and profitability.

· Assist with financial staffing supplementation for clients where interim or fractional financial leadership is needed.

· Support clients with:

· financial reporting frameworks

· WIP and job cost reporting

· margin improvement strategies

· system and process implementation.

Systems, Process & Automation

· Evaluate and improve accounting workflows, financial reporting systems, and data visibility.

· Support implementation or optimization of accounting platforms, dashboards, and project-based financial reporting tools.

· Integrate AI-driven financial tools and process automation where appropriate.

Qualifications

· 10+ years of progressive finance leadership experience, ideally within construction, general contracting, trades, or field services industries.

· Strong knowledge of construction accounting principles, including:

· WIP schedules

· percent-complete revenue recognition

· job costing

· project-based financial reporting.

· Demonstrated success supporting owner-operated or growing mid-size construction companies.

· Proficiency with financial modeling, budgeting, dashboards, and industry-relevant financial software.

· Strong working knowledge of modern accounting platforms and reporting tools.

· AI proficiency and orchestration, including the use of automation and AI-enabled systems to improve financial processes.

· Exceptional communication skills with the ability to translate financial data into clear, actionable business insights.

· Strong operational mindset—comfortable partnering with executives, project leaders, and client teams.

Engagement Structure

This position is structured as a fractional / part-time executive role.

Hours, scope, and deliverables will be tailored to the organization’s needs and may include:

· Ongoing fractional financial leadership

· Executive advisory support

· Accounting team mentorship

· Financial systems implementation

· Financial cleanup or restructuring

· Scaling and growth strategy

· Profitability analysis and operational improvement

Engagement scope may also include project-based initiatives related to financial infrastructure, reporting systems, and operational financial management for Level or its clients.

Ideal Candidate Profile

This role is well suited for a seasoned finance professional, fractional CFO, or former finance executive who enjoys working in entrepreneurial environments and supporting growing construction-related businesses. Candidates who thrive in this role typically value:

· flexible work structure

· high-impact strategic work

· mentoring developing teams

· solving operational financial challenges

· helping construction companies grow with discipline and clarity.

We are looking for an Operations Manager to join the team! This is a full-time, direct hire position that is 100% on-site in a new facility in Bowling Green, KY.

The Operations Manager will oversee all daily operations of a large-scale electric motor repair facility with 60 employees at full production capacity. This role is responsible for ensuring efficient repair processes, maintaining quality standards, managing production schedules, and driving continuous improvement initiatives while ensuring safety and compliance across all operations.

Responsibilities

• Oversee all repair operations including disassembly, testing, rewinding, machining, balancing, and final assembly of electric motors.
• Manage production scheduling to meet customer delivery commitments and optimize resource utilization.
• Monitor workflow and implement process improvements to increase efficiency and reduce turnaround times.
• Coordinate with sales/estimating teams to ensure accurate job scoping and timeline commitments.
• Manage inventory levels of repair materials, bearings, electrical components, and consumables.
• Direct and supervise department supervisors/leads across repair, machining, winding, and quality control departments.
• Recruit, train, and develop technical staff to build a skilled workforce.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Manage workforce planning and staffing levels based on production demands.
• Ensure all repairs meet or exceed industry standards (IEEE, NEMA, EASA) and customer specifications.
• Implement and maintain quality control procedures and testing protocols.
• Drive safety culture and ensure OSHA compliance across all operations.
• Conduct incident investigations and implement corrective actions.
• Maintain environmental compliance for handling hazardous materials.
• Manage operational budget and control costs while maintaining quality standards.
• Direct P&L monitoring.
• Track and report key performance indicators (KPIs) including on-time delivery, quality metrics, and labor efficiency.
• Oversee preventive maintenance program for repair equipment and machinery.
• Ensure proper calibration and maintenance of testing equipment.

Requirements:

• Bachelor's degree in Engineering, Industrial Management, or related technical field (or equivalent combination of education and experience).
• Minimum 7-10 years of progressive experience in industrial operations management.
• At least 5 years in electric motor repair, electrical manufacturing, or heavy industrial repair environment.
• Proven track record managing teams of 50+ employees.
• Strong understanding of AC/DC motors, generators, and rotating equipment.
• Knowledge of motor repair processes including winding, machining, and testing.
• Familiarity with industry standards (IEEE 43, EASA AR100, NEMA MG-1).
• Understanding of electrical theory and motor diagnostics.
• Strong leadership and people management skills.
• Excellent problem-solving and analytical abilities.
• Proficient in production planning and scheduling.
• Strong communication skills (written and verbal).
• Financial acumen and budget management experience.
• Lean manufacturing/Six Sigma knowledge preferred.
• Proficiency with ERP systems and Microsoft Office Suite.

Details:

• This is a full-time, direct hire position that is 100% on-site in a new facility in Bowling Green, KY.
• Schedule: Days, Monday - Friday.
• Must be willing to travel to other sites, as needed.
• Competitive salary, based on experience + full benefits.
• Relocation assistance is available.
• This is a W-2 position. No B2C/C2C. No Sponsorship.

Malone is an Equal Opportunity Employer.

This Project Manager will lead projects to increase repair capability and capacity to meet growing business needs. High levels of operational judgment are required to achieve outcomes required.

This is a long-term 18 month contract position.

• Medical Benefits
• PTO & company holidays
• Long term contract (18 months) with direct hire potential
• Onsite in Greenville, SC
• M-F, 7:00am-4:00pm

Roles and Responsibilities

• Responsible for overall project plan, timeline, op rhythm, execution & reporting to plan
• Hands on Execution of Capex plan including: Consult with Capex Ldr and RDC on equipment definition/specs, Validate site capability/readiness (utilities, permits, etc), Sourcegate process alignment (sourcing + RDC/GSC team), Capex budget, schedule, reporting, Site preparation/machine moves, Contractor management as needed, Safety compliance, Installation and runoff.
• Qualification planning & execution
• Lead other SQDC projects as needed.
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders.
• Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.
• Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view.

Required Qualifications

Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Manufacturing & 2 Years Project Management)

Desired Characteristics

• Strong knowledge of Smartsheet or other Project Management Software
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Ability to influence others and lead small teams.
• Lead initiatives of moderate scope and impact.
• Ability to coordinate several projects simultaneously.
• Analytical problem-solving skills.
• Proven analytical and organizational ability.
• Comprehensive in-depth understanding of complex and highly technical concepts and principles in the own part of the function.
• Strong knowledge of technical concepts in technologies that intersect with own technical space.

MAU

Headquartered in Augusta, Georgia and founded in 1973, MAU Workforce Solutions is a multi-faceted business solutions provider offering professional recruiting, commercial staffing, outsourcing, and human resources services. World class companies across the globe utilize our customized workforce solutions in order to gain a competitive advantage.

Disclaimer: All applicants must submit to background check and drug screening.

This position does not offer sponsorship

Equal Opportunity Employer

Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply

nTech Workforce has an immediate 23203 Junior Customer Service Representative III

Terms of Employment

• W2 Contract, 12 Months
• This role is full time onsite reporting at 1068 N Front ST, Baltimore, MD.
• Work Schedule: 08:00 am- 05:00 pm

Overview

• Our client is seeking (4) Junior Customer Service Representatives who are responsible for providing advanced customer service and support to customers of a company.

Responsibilities:

• Handling complex or escalated customer inquiries, issues, and requests via phone, email, or chat.
• Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications.
• Processing complex orders, returns, and exchanges accurately and efficiently.
• Resolving escalated customer complaints or issues in a timely and effective manner.
• Acting as a point of contact for other customer service representatives for guidance and support.
• Mentoring and training junior customer service representatives.
• Maintaining accurate and detailed records of customer interactions and transactions.
• Analyzing customer feedback and trends to identify areas for improvement.
• Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.
• Keeping up-to-date with product knowledge, industry trends, and company policies.

Required Skills & Experience

• Junior Level experience required.
• Need prior large volume of utility call center experience
• Previous customer service experience/call center experience.
• Handling Inbound and Outbound calls
• Solid understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Strong customer focus.
• Ability to handle difficult or challenging situations with professionalism and empathy.

Benefits Information

• Medical Insurance; Vision Insurance; Dental Insurance
• 401K Retirement Plan (Discretionary Match Offered)
• Ancillary Coverage (Life, AD&D, Short Term / Long Term Disability)
• Employee Referral Bonus
• Bi-Weekly Direct Deposit
• Note: As a contingent worker with nTech, you'll be paid for all approved hours worked; paid time off and paid holidays are not provided.

nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.

MAU is hiring an Advanced Manufacturing Engineer for our client in Gainesville, GA. As an Advanced Manufacturing Engineer, you will design, develop, and enhance manufacturing processes that meet product requirements while prioritizing operator safety. This is a direct-hire opportunity.

Benefits Package

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid vacation
• Paid holidays
• Paid time off
• On-the-job training
• Opportunity for advancement

Shift Information

• Monday – Friday | 7:30 AM – 4:30 PM

Required Education and Experience

• Bachelor’s degree in Engineering or a related field, with a focus on manufacturing.

Preferred Education and Experience

• Experience with AutoCAD.
• Background in engineering within a manufacturing environment.
• A Master’s degree in a manufacturing-related engineering field

General Requirements

• Demonstrated ability to work with complex manufacturing systems.
• Strong skills in problem-solving, leadership, and communication.
• Experience with manufacturing methods, quality assurance, and presenting technical information to diverse audiences.
• Proficiency with CAD tools; familiarity with CAD/CAM and design documentation.
• Demonstrated interest in innovation, Industry 4.0 manufacturing technologies, and continuous improvement (e.g., automation, simulation, digital tools, data-driven process optimization).
• Naturally curious and comfortable exploring new tools, methods, and technologies to enhance safety, quality, and productivity.
• Experience leading a project or coordinating cross-functional teams in academic, co-op, or professional settings.
• Ability to drive initiatives from concept through implementation while maintaining alignment with stakeholders on the shop floor and in the office.

Essential Functions

• Design manufacturing processes that meet product requirements and prioritize operator safety
• Collaborate with equipment vendors and conduct research to develop safe and efficient production methods
• Develop manufacturing processes with poka-yoke solutions to prevent quality issues
• Design testing methods and evaluate finished products to ensure high-quality standards
• Analyze workflows, space needs, and equipment layouts using Kubota’s 5-Gen and KPS Principles
• Support production decisions by calculating costs, reviewing schedules, and estimating future needs
• Lead project activities, managing timelines, budgets, and vendor coordination
• Collect and analyze data to prepare process and product reports
• Create and maintain standard operating procedures and technical documentation
• Support continuous improvement and Kaizen initiatives to meet safety, quality, and productivity goals
• Research and recommend the adoption of technologies such as AI, automation, simulations, and vision systems
• Ensure compliance with relevant government regulations
• Collaborate with maintenance teams to develop preventative maintenance plans for new equipment
• Adhere to company policies and propose improvements to existing standards
• Design tooling and fixtures using CAD applications, and maintain design records
• Train technicians and operators on new or updated processes
• Stay current through workshops, publications, and professional organizations
• Support team members during high-capacity periods and share best practices

Working Conditions

• Work in a dynamic, loud production environment with varying temperatures
• Regularly work on the shop floor in collaboration with technicians, operators, and maintenance staff

Physical Demands

• Stand for extended periods and walk the shop floor regularly
• Sit for design, analysis, and documentation tasks
• Operate power and handheld tools as needed for manufacturing support

MAU Workforce Solutions is an innovative global company with extensive experience providing solutions for success in staffing, recruiting, technology and outsourcing to our clients, employees, and applicants. Headquartered in Augusta, GA since 1973, MAU is a family and minority-owned company offering better processes and better people to create efficiencies and greater profits for our clients. Our relationships with world-class companies, our training programs and our culture of family allow MAU to offer better results, better jobs, and better lives to those who work with us.

All Applicants must submit to background check and drug screening

Disclaimer: This job description is not designed to be a complete list of all duties and responsibilities required of the position

EOE