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About Williams-Sonoma DC - Lakeland, FL
Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.
Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.
Williams-Sonoma, Inc Supply Chain Overview
By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization.
- Over 4,000 Full-Time Associates across the Supply Chain
- 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
- Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
- Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi
- Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture
- Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
- 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey
The Operations Manager – Final Mile Hub is located in Lakeland, FL.
You'll be excited about this opportunity because you will....
- Lead, coach, and develop company associates and foster a culture of accountability and high performance. Oversee labor scheduling, shift planning and attendance tracking. Monitor employee productivity and operational efficiency, identifying and addressing performance gaps. Conduct regular safety meetings, training sessions, and compliance audits to maintain workplace safety and operational excellence
- Build, maintain and manage relationships with third-party delivery partners (3PLs), independent contractors, and company employees to ensure adherence to company policies and procedures
- Oversee daily final-mile delivery operations, ensuring efficiency, cost control, and adherence to Final Mile performance metrics. Monitor route optimization strategies to improve delivery speed and delivery quality while reducing operating costs. Conduct weekly performance reviews of third-party partners and review contracts to ensure alignment with business objectives
- Drive a customer-centric culture by improving complete, on-time delivery, reducing damages, and improving upon returns and replacement rates. Manage escalations and determine resolution to maintain high service standards and customer satisfaction
- Oversee the maintenance and organization of the warehouse, ensuring compliance with OSHA regulations and company safety policies. Conduct regular safety inspections, risk assessments, and accident investigations, implementing corrective actions as needed
- Maintain inventory control processes, ensuring accurate tracking of shipments and minimizing loss or damage. Ensure dock flow efficiency, optimizing staging areas and coordinating with delivery schedules
- Develop and execute contingency plans for seasonal demand, weather disruptions, and other logistical challenges
Check out some of the required qualifications we are looking for in amazing candidates….
- High School Diploma or Equivalent, and 3 - 5 years of furniture/final mile distribution or manufacturing management/leadership experience
- In lieu of a degree, 6-8 years of progressively responsible furniture/ final mile distribution leadership experience
- This is an onsite and in office role
- Strong ability to communicate effectively (written or verbal), with excellent interpersonal and customer relations skills
- Must be highly organized and process oriented
- Ability to complete multiple tasks consistently and on time
- Warehouse Management System experience
- Solid understanding of Safety and OSHA standards
- Exceptional organizational and time management skills to successfully respond to urgent situations
- Ability to adapt and change processes to keep pace with the evolving business requirements
- Strong technical skills included but not limited to Microsoft Access, Excel, Word, PowerPoint
We prefer some of these qualities as well….
- Six Sigma Black Belt or demonstrated Lean Manufacturing experience
- Knowledge and execution of Final-mile delivery models, including white-glove service and same-day or multi-day delivery routing
- Exposure to furniture manufacturing, distribution and/or big box distribution
- Final Mile Transportation carrier contract negotiations or procurement experience
- Expert understanding Safety and OSHA standards
- Bilingual in Spanish
Review these physical requirements, as they play a major part in this role….
- While performing the duties of this job, the associate is required to stand, walk, talk and hear
- Associates must be able to move, lift or carry heavy objects or materials up to 50-100 pounds
Our company benefits are second to none in the industry….
- Generous discount on all Williams-Sonoma, Inc. brand products
- 401(k) plan and other investment opportunities
- Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
- For more information on our benefits offerings, please visit
- To learn more about our Supply Chain culture and regional associate events, please visit: (Login credentials may be required)
EOE
About our company...
For over 48 years, Triple Crown Corporation has been a trusted name in the Greater Harrisburg area. With continued growth on the horizon, we're excited to keep raising the bar in quality craftsmanship and customer care for the communities we serve. We specialize in Property Management, Construction, Land Development, and Real Estate Services —delivering top-tier solutions to our valued partners, clients, and customers. As a full-service design-build company, we offer both commercial and residential expertise across Central PA and beyond.
About the position...
The Onboarding & Benefits Coordinator will be responsible for managing and supporting key HR operational processes with a primary focus on employee onboarding and benefits administration. This role ensures a seamless new hire experience, oversees benefits enrollment and support, maintains accurate HRIS data, performance review tracking, and employee separations. Serving as a primary point of contact for HR-related inquiries, this individual plays a critical role in fostering a people-first, service-oriented culture by specializing in 'the employee experience' while upholding the highest standards of confidentiality, integrity, and attention to detail.
- Conducts and manages first-day orientation including company overview, expectations, benefits guidance, HRIS login, timesheets, and PTO requests.
- Manage onboarding logistics: I-9s, IDs, HRIS data entry, signed documents, background checks, and pre-employment steps.
- Schedule and facilitate 2-week new hire check-ins to address questions, assist with benefit enrollments, and gather feedback to improve onboarding experience.
- Manage seasonal hires and rehires, initiating checklists, confirming start dates, ensuring compliance with required certifications, attending onboarding meetings, and coordinating offboarding/termination at season end.
- Assist with the internship program: candidate recruitment, intern activities, supporting managers with task development, and fostering a fun and engaging learning environment.
- Prepare interview materials for both, managers and interviewees.
- Process terminations, maintain documentation, and completes unemployment claims as needed.
- Maintains an understanding of all benefit plans offered to employees in order to assist employees in understanding their options.
- Process benefit enrollments and life-event changes.
- Reviews benefit data for accuracy in HRIS, payroll, and carrier platforms and troubleshoots issues.
- Lead the open enrollment process, ensuring employee completion of all required steps.
- Launch employee reviews, monitors completion, runs reports, and sends reminders/follow ups to managers.
- Manage employee recognition programs: anniversary cards, Peer Praise, Mentions, Service Awards, and Crown Casino program.
- Oversee uniform management: ordering, distributing, maintaining appropriate stock, and coding invoices for accounting.
- Supports department-wide initiatives and continuously looks for ways to enhance internal HR processes.
What we are looking for from you..
- Must have a valid Driver's License, automobile insurance, and reliable transportation
- Associate’s degree in Human Resources, Business Administration, or related field preferred (or equivalent work experience)
- 3-5 years progressive HR administrative or HR operations experience required
- Benefits administration experience is highly preferred
- Experience supporting employee onboarding, experience, and engagement is highly preferred
- Advanced proficiency in Microsoft Office (Word, Excel, Outlook, SharePoint, Teams) is required
- Excel experience with formulas and data reconciliation preferred
- Experience working in an HRIS system is highly preferred - UKG experience is a plus!
- Experience generating reports and tracking compliance deadlines preferred
- Exceptional written/verbal communication skills
- Strong organizational skills with the ability to manage multiple deadlines
- Strong ability to maintain data integrity and identifying discrepancies before they escalate
- Demonstrated ability to handle confidential information with discretion, manage recurring processes with minimal oversight, and enforce/follow-up when necessary
- Ability to work calmly and professionally with diverse personality types
- Strong problem-solving mindset with a proactive approach to identifying process gaps
How you and your family can benefit from working with us...
- Employer Paid Insurances - Short Term & Long Term Disability and Life Insurance
- Health Insurances Plans Available - Medical, Dental, and Vision
- Retirement Plan - 401K with Employer Match & Profit Sharing
- 11 PTO days within the first 6 months of employment
- 3 days of Wellness Hours - to use towards you and your family's health & wellbeing
- 9 Company Paid Holidays!
- Stable, Growing, Successful company with over 48 years of success in the Greater Harrisburg area!
Please feel free to visit our website at: to learn more about what Triple Crown Corporation has to offer you!
Selected applicant will be subject to a background check
We are an Equal Opportunity Employer
Triple Crown Corporation is a drug-free workplace with a strict zero-tolerance policy.
Title: Data Entry Clerk
Client: Global leader in Technology/ Electronics
Duration: 6 months contract with HIGH chance for extension or become permanent.
Location: Englewood Cliffs, NJ (Onsite)
Pay: $16-18/hr W2 + Benefits/PTO
Top Skills / Experience
- Required Education/Experience: High school diploma or GED with 5 years related experience or bachelor’s degree with 1 year of experience.
- Basic MS office (Excel, Word, and PowerPoint)
- Clear verbal and written communication
Key Responsibilities:
Access Management
- Create and manage access points for third-party servicers in the Global Service Portal and STG technician portal.
- Restore, reset, and activate user logins for the CE service network.
- Collaborate with newly authorized service providers to ensure their onboarding needs are met.
Financial And Administrative Support
- Review and submit accounting approvals and invoices for Field Service Operations functions.
- Verify budget accuracy and ensure proper system data entry.
- Review and maintain accurate documentation.
Field Service Assessments
- Support scheduling and track progress for annual Field Service Network Assessments.
- Submission of Assessment Results Data to CS Portal
- Review and analyze the annual Field Service Assessment survey.
Additional Projects
- Assist the Admin team with ad-hoc projects as needed.
Qualifications:
- High school diploma or GED with 5 years related experience or bachelor’s degree with 1 year of experience
- Strong organizational and multitasking skills.
- Detail oriented in data entry and system management.
- Excellent communication and interpersonal skills.
Preferred Skills
- Familiarity with service portals or similar systems.
- Basic knowledge of Microsoft Excel, Word, and PowerPoint.
- Basic understanding of financial processes and budgeting/invoicing.
- Extreme attention to detail
- Bachelor's degree, but not required
Title: Advisor, Joint Venture Accounting
Location: Houston, TX
Duration: 12 Months
Primary Focus
Advisor, Joint Venture Accounting is responsible for preparing the general financial aspects of matters impacting our joint venture arrangements. The Joint Venture group is the primary point of contact acting to ensure the optimization of the financial performance of our joint venture activities and to proactively and retroactively respond to the needs of both our internal and external stakeholders. They are responsible for keeping accurate accounting and budgeting records, facilitating proper cash management procedures, maintaining positive business relationships with partners, and leveraging knowledge and experience to assist other departments as various requests or issues arise.
Specific Accountabilities
* Prepare and review monthly financial statements and support schedules to be provided to internal management and partners
* Prepare, review, and approve monthly journal entries including joint venture billings
* Perform research and analysis for ad hoc questions or requests from partners
* Interact with other groups inside the company (including Business Development, Treasury, and Reporting)
* Prepare annual budgets for internal management and individual joint ventures
* Prepare and coordinate cash calls and cash distributions with partners
* Prepare and review quarterly and annual FERC Form 3 and Form 2 reports
* Prepare and review account reconciliations and monthly actual variance analysis
* Coordinate and interact with internal and external auditors on quarterly and year-end audits
* Ensure compliance with SOX controls and related reporting requirements
* Provide guidance to analysts as needed
* Special projects as required
Scope
The Advisor, Joint Venture Accounting interacts with all levels of management throughout the organization in order to develop and maintain processes to ensure optimization of joint venture performance (including optimization of cost recovery) and compliance with financial terms of applicable agreements. Expected to generate actionable recommendations to senior leaders, auditors and joint venture financial managers to resolve issues as they are identified.
Contacts
Internal Stakeholders:
* Business Development - Interactions include assisting in partnership negotiations, managing partner relationships, creating and understanding operating and construction budgets and supporting Management Committee operations.
* Regulatory - Interactions include assisting during rate proceedings and other filings, ensuring accounting policies are in-line with and support regulatory requirements.
* Legal - Interactions include assisting during partnership negotiations and on any issues that may arise later (i.e. closing out potential findings from partnership audits)
* Economic Evaluation - Interactions include ensuring their economic models are updated appropriately to result in representational IRRs.
* Treasury - Interactions include assisting during financing transactions, with annual ratings agency presentations for the partnerships and with cash management matters.
* Tax - Interactions include discussing income and property tax impacts on potential transactions, partnership negotiations, and accounting policies.
* Other accounting functions (Financial Reporting, FP&A) - Including CAO, Operations Accounting Controller, and direct reports. Interactions include ensuring financial reporting disclosures are accurate and fairly presented, assisting in research and documentation on technical accounting matters, and helping FP&A group create, maintain, and understand annual operating budgets.
* Investor Relations - Interactions include explaining operational and financial results, organizational structures and similar matters.
External Stakeholders:
* Accounting point of contact for our partnerships - Interactions include assisting with their accounting policies, review of monthly operating results, forecasting future results for their internal reporting purposes and dealing with joint venture audits.
* Independent auditors and audit staff from joint venture partners - facilitating auditor access, responding to questions, supporting company positions.
Knowledge, Skills & Abilities
* Bachelor degree required in Accounting
* 4+ years or equivalent of related experience
* Ability to communicate effectively with all levels in the organization
* Excellent organization, planning, and analytical skills
* CPA preferred, but not required
Company Overview
Aglobal leader in athletic innovation, focused on creativity, diversity, and pushing the boundaries of digital experiences. The company values individuals who bring strong design expertise, imagination, and a collaborative mindset to a fast-paced, constantly evolving environment.
Role Summary
The team is seeking a Senior Web Designer with deep experience in UI/UX design, visual design, interaction design, and advanced prototyping. This role focuses on creating immersive digital commerce experiences, motion-driven interfaces, and interactive storytelling for a web platform.
Key Responsibilities
- Design and deliver interactive, immersive web experiences forstorytelling, product launches, and digital commerce.
- Develop visual systems, interaction models, and motion-driven concepts to push creative boundaries.
- Collaborate with cross-functional partners, including designers, product managers, engineers, and copywriters, to translate ideas into compelling user experiences.
- Produce high-fidelity prototypes showcasing interaction flow, motion, transitions, micro-interactions, and behavioral intent.
- Utilize and expand existing design systems to build new layouts, narratives, and interactive features.
- Balance experimental design with usability, accessibility, and performance best practices.
Requirements and Qualifications
- Strong visual design expertise with a solid foundation in UX and interaction design.
- Portfolio demonstrating high-quality web design execution, strong prototyping, layout, motion design, and interaction patterns.
- Ability to create motion-centric prototypes beyond static screens, using tools such as Figma, Adobe XD, or similar platforms.
- Experience with motion tools (e.g., Adobe After Effects) to communicate interaction concepts.
- Ability to collaborate with marketing and brand teams to transform narratives into interactive digital experiences.
- Strong understanding of design fundamentals, including typography, color, hierarchy, motion, usability, and spatial systems.
- Curiosity and proficiency with emerging tools and technologies; experience with 3D or advanced motion is a plus.
- Ability to work quickly, adapt to shifting priorities, and excel in a high-expectation environment.
In this position, you may have access to client or customer systems, confidential and/or proprietary information or data.
Benefits
Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : BB14-1978722 -- in the email subject line for your application to be considered.
Brenna Belardinelli - Recruitment Strategist, Enterprise
For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.
This job was first posted by Creative Circle on 02/24/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.
This job was posted on 02/24/2026 and is open for 60 days
Creative Circle is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.
Copyright 1999 - 2026. CreativeCircle , Inc. All rights reserved.
About Us
Colasanti Companies is a leading Construction Manager and General Contractor, as well as a nationally recognized self-performing concrete contractor. We take pride in tackling some of the most complex and high-profile projects in the country, including luxury high-rise hotels, mixed-use developments, stadiums, universities, and municipal projects.
Our culture is built on collaboration, accountability, and craftsmanship. We value people who take ownership, lead with integrity, and share our commitment to safety and quality. At Colasanti, you will join a family-owned company with four generations of experience, where your expertise will be recognized and your growth supported.
About the Job:
The Estimator will provide and direct full estimating services in the company’s General Contracting/ Construction Management division and its Self-Perform Concrete group when needed. Estimating services will be for smaller sized projects as defined by Executive Management as well as be part of the estimating team on larger projects. The estimator will be required to perform and direct all duties on lump sum and conceptual formats.
Primary Responsibilities:
- Will lead all aspects of each project assigned including but not limited to:
- Will utilize and maintain project estimating templates.
- Will set up each estimate and perform “accurate” in-house estimates for all or applicable trades of work, temporary facilities, winter/summer conditions, etc.
- Will engage, direct, and interact with subcontractors and suppliers in all trades.
- Will review all project documents including but not limited to specifications, geotechnical reports, drawings, contract & general conditions to the contract, schedule, etc.
- Understand bond and insurance requirements for each project and interact with the accounting department.
- Interact with project supervision for schedule, constructability, site usage, and site logistics.
- Interact with project management regarding schedule, constructability, staffing and site usage.
- Conduct fee analysis, develop general conditions, and staffing plans.
- Develop strategies to understand project challenges and secure project awards.
- Interact with the Self-perform concrete group to coordinate to perform takeoffs, understand scope and secure supplier proposals.
- Review and understand Contract and General Condition requirements of each project and interact with Colasanti General Counsel.
- Constant interaction with subcontractors for scope, current & forecast pricing, product availability, and development of relationships.
- Understand project safety requirements and interact with Corporate Safety.
- Maintain, review, and incorporate historical data in consideration of estimates.
- Develop subcontractor bid lists.
- On lump sum bid projects develop a bid strategy to secure work.
- Develop project schedules and analyze schedules created by others.
- Develop detailed and complete scopes of work for subcontractor bidding, Purchase Orders, and Subcontract execution.
- Develop relationships with project Owners, Design professionals and or General Contractors/CM’s (if applicable) to ensure repeat business.
- Draft purchase orders and subcontracts and ready all trades for awards.
- Perform productivity analysis, unit pricing and man-hour analysis in consideration of each estimate across all trades.
- Prepare proposals and clarifications for contracts with the Owner.
- Attend pre-bid meetings, walk the site, and conduct pre-bid meetings as necessary.
- Provide technical support to in-house and subcontractor personnel assisting and preparing discipline estimates for assigned projects.
- Ensure all working documents and data are maintained to back-up estimate costs.
- Evaluate all bids received from suppliers and subcontractors for completeness and identify missing scope.
- Lead and conduct post bid review meetings with all trades of work in partnership with the Colasanti project team members.
- Perform construction system cost analysis and value engineering.
- Initiate Committed Cost Reports for each project and maintain through the life of all project awards.
- Assist project team members during construction on scope and pricing efforts when requested.
- Perform additional assignments per supervisor’s direction.
- Lead and perform project handoff meeting to operations.
Qualifications / Skills:
- Has experience with Estimating or Project Management and has comprehension of how to read drawings/specifications, conduct takeoffs, quantity summarization, and knowledge of CSI divisions.
- Possess the working competency with the following software: Microsoft Office suite of products (Word, Excel, PowerPoint, Outlook, Teams, Project), Bluebeam, Procore, Egnyte, Building Connected, ProEst and Onscreen Takeoff.
- Strong analytical and problem-solving skills. Highly organized. Excellent communication skills including an excellent command of English (speaking, reading, writing).
- Knowledge of communicative behavior and lead discussions, negotiations, provide feedback, manage conflicts, and provide a positive, motivating environment for the project team.
- Self-motivated, willing to learn. Strong leadership and team-player can facilitate effective outcomes through others.
- General understanding of US (United States) regulations, local and national codes, legislation, and industry trends.
- Position requires the ability to work in an organized manner in a fast-paced environment and manage time to meet deadlines.
- Working conditions vary from that of a dry, well lite, and tempered office only environment to working onsite in a construction portable office that may include loud noise and extreme temperatures.
- Can commute to work in the Macomb office, Detroit office or on a project jobsite(s). In rare occasions, based on availability of personnel and project requirements, executive management may determine a hybrid management approach may be in the best interest of the company.
- Bachelor's Degree
Why Colasanti
At Colasanti, we offer competitive compensation, professional development opportunities, and a culture that values teamwork, innovation, and results. Our projects challenge and inspire, giving you the chance to build structures that shape skylines and strengthen communities.
Colasanti Companies is an Equal Opportunity Employer committed to diversity, inclusion, and respect for all. We believe great teams are built through shared purpose and collaboration. Join us in building something extraordinary together.
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Relocation assistance
- Vision insurance
Work Location: In person, Macomb MI(No remote option)
As a TemporaryCustomer Experience Operations Supervisor in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Customer Experience Operations Supervisor is responsible for the supervision of the Customer Experience teams and provides support for operational initiatives, which include identifying process improvement initiatives, analysis of call and escalation data, identification of workforce gaps and resolution, and presenting recommended action plans to the Sr.
Operations Manager based upon research performed.
Additionally, the Customer Experience Operations Supervisor partners with the Customer Experience Specialists ensuring high levels of customer satisfaction and will assist escalated customer calls by providing guidance to the team member and/or assisting with the call to ensure best resolution for the Customer.
During a Typical Day, You’ll • Employee Onboarding / Employee Experience o Responsible for manager assigned communications and responses within Enboarder (Percepta’s automated communications tool), including, but not limited to reviewing/acting upon questionnaire and survey information received from employees during various points of the first year of employment o Promote company and contact center values and culture o Act as employee advocate insuring a positive and rewarding introduction to the company, take action as needed to improve employee experience throughout lifecycle • Monitor and maintain service levels to ensure: o CX Specialists, CX Leads, Parts and Technical SME team members are properly supporting customers o Monitor schedule adherence o Look for opportunities to improve service levels o Manage customer handling (call flow) processes • Interact with Business Partners as needed including: o Attend Business Partner meetings to resolve and discuss program changes and enhancements o Handle special Business Partner report request o Keep abreast of anticipated program launches and changes o Inform Manager on all Business Partner interaction • Analyze and manage program trends and progress • Interact with key users for feedback to make process improvement / enhancement recommendations • Communicate all changes, enhancements, including call and workflow updates, etc.
to the appropriate personnel including the Senior Operations Manager, Learning & Development department, and Quality Assurance department on a consistent and timely manner • Develop, coach, support and evaluate the team; responsible for the development of the team: o Hold monthly scorecard meetings o Provide feedback and coaching timely o Discuss and implement career development opportunities o Create and deliver performance reviews o Set up for all new hires (ID's and workspace) o Maintain discussion logs o Manage attendance o Administer disciplinary action as necessary o Recognize and reward excellent team performance.
o Promote Employee engagement and moral building o Complete time sheet approvals and submit corrections timely o All other matters as it relates to daily management of the staff • Interview prospective new employees; provide feedback to Operations Manager and Talent Acquisition, and Human Resources • Work with Senior Operations Manager on monthly business reports and process improvement initiatives as needed • Evaluate and coach back customer service skills in quality assurance process o Ensure employees have the necessary training and job aids to perform their job responsibilities.
Strive to continuously improve Touchpoint and Pulse Survey results and employee satisfaction o Be visible and available on the floor.
Interact with the team as much as possible through team meetings, walking the floor, one-on-one meetings, etc o Adhere to and support all Percepta and Business Partner quality initiatives, systems and policies.
Support all Percepta Call-Center policies and procedures • Attend and participate in team meetings and leadership meetings o Communicate and generate enthusiasm and commitment for a positive work environment that fosters team performance o Complete training courses as directed by Operations and/or Learning & Development o Maintain professional working relationships • Complete additional tasks / projects as needed • Collaborate with multiple IT teams in the development of new system enhancements • Perform user acceptance testing of system enhancements • Respond to inquiries regarding system errors, functionality, and enhancements • Propose new enhancements based on observations, and experience with the applicable processes • Review agent disputes within Empower.
Determine accuracy of source data and make recommendations for correction of inaccurate values • Research, document and provide examples of Empower system defects.
Submit problem tickets to the applicable team for resolution • Coordinate with program management to ensure compliance with critical Empower metrics.
Provide detailed reporting of agent compliance when required metrics are not being met • Monitor approval deadlines and program status.
Communicate upcoming deadlines to program management to ensure critical deadlines are met What You Bring to the Role Education • High School Diploma or equivalent • Secondary education or equivalent experience
- preferred Experience • 3 – 5 years of Customer Call Center experience with 1 year of luxury hospitality, automotive, etc experience required • Experience in managing and coaching others and improving performance • Through understanding of contact center technologies, customer tracking systems, and their respective reporting systems
- preferred Skills • Detail-oriented with strong organizational skills, time management and planning – required • Strong working knowledge of the Internet, computers and software (i.e.
MS Office products, Internet Explorer) – required • Strong time management, organization and planning skills.
Able to prioritize, multitask, adapt and thrive in a fast paced, results-driven environment – required • Analytical and problem-solving skills – required • Excellent inter-personal skills.
Able to interact with all internal departments and levels of management • Self-starter who demonstrates a high level of initiative, resourcefulness and ability to work independently and interdependently among a team • Excellent verbal and written communication skills • Proficient Microsoft Office (Word, PowerPoint and Outlook) • Leadership Skills: o Team & consensus building o Good judgment in conflict resolution • Ability to create a supportive and conducive adult learning environment • Ability to drive employee satisfaction • Must represent Percepta professionally with all clients and external organization and contacts • Knowledge of Percepta Human Resources Policies and Procedures: Employee Relations/Corrective Action; Coaching and Feedback, Behavior Based Interviewing; Harassment/Professionalism in the Workplace • Strong customer service, interpersonal and relationship-building skills • Communicate and articulate in a professional and effective manner both orally and written.
Ability to exercise independent judgment and decision making What You Can Expect • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (Percepta College) • Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
You will engage with key stakeholders through onsite visits and virtual channels (phone, email, video conferencing) to deliver solution selling insights, strengthen client relationship management, and ensure a seamless postsale experience. Collaboration across internal teams is essential to support customer success, resolve issues, and maintain high service levels.
Core responsibilities include developing territory and account plans, managing pipelines, providing accurate forecasting, preparing sales reports, and executing sales strategies that contribute to overall enterprise sales performance. Success in this role is measured by revenue growth, customer satisfaction, account expansion, and achievement of assigned sales targets.
Relationship Development: Increase competitive advantage and drive customer satisfaction by building trust and developing strong relationships. Add value in every interaction by working together with customers and internal teams to develop beneficial solutions for their business. Provide higher and differentiating value not by what you sell - but by 'How' you sell.
Targets: Meet/exceed IOP for sales and margin. Develop awareness / sales in the VWR Private Label range to increase margin.
Strategy Implementation: Demonstrate strategic agility in approach to customers and projects (solutions must be tailored to meet individual customer needs). Implement agreed strategies across defined accounts while maintaining and developing existing business.
Business Development: Drive new and existing opportunities by managing territory appropriately to maximise number of customer visits. Call customers frequently to create opportunities for selling the VWR portfolio of products. Understand customer profile, be able to identify trends and opportunities that will generate sales.
Utilize VWR Resources: Utilize local and global internal (cross-functional) and external contacts to help achieve targets. Utilise VWR CRM database to manage customer relationships, interactions and information that will increase effectiveness and aid sales.
Planning/Forecasting: Plan, forecast and achieve objectives and Key Performance Indicators in territory/ accounts, using pre-call planning for increased effectiveness.
Performs other duties as assigned
Who you are:
BA/BSc or equivalent essential
3+ years of experience in a complex sales environment, where multiple clients are involved in the purchasing decision and there is a solution based selling approach plus 1 year leadership experience
A proven track record of verifiable sales success driving growth with a consultative, strategic selling approach Experienced in working in a fast paced and targeted environment, with high team interaction, routinely interacting with customers, manufacturers and colleagues
Business-to-business sales experience, preference may be given to those with distribution experience and a scientific background and/or having worked in a laboratory or research environment
Demonstrated capability to effectively utilize best in class selling processes (e.g. SPIN, Consultative Selling) and technology platforms including CRM Tools
Mandatory attendance of appropriate VWR Sales Trainings
What we are looking for:
Knowledge
A good understanding of company' products, promotions, services- and solution offerings for customers
Must have an in-depth understanding of relationship types and buyer behaviors
Broad understanding of VWR Product & Service portfolio
In-depth understanding of the different VWR functions and their role
Fluent in oral and written English, preferably 1 or 2 more languages
Skills
Ability to take content and structure it in a way that is most appropriate for the audience and objective
Ability to develop mutually beneficial relationships and drive strategic conversations with Customers
A clear ability to manage customer interactions professionally by demonstrating excellent listening and organisational skills, and by using probing questions and reflective language to engage customers and build trust
Outstanding interpersonal skills with the ability to manage various buyer types and personalities (e.g. technical-, user-, and economic buyers)
Strong organisational skills that drive projects forward
Is able to synthesise and integrate sales data to support management decisions
Ability to work independently and successfully manage time and territory
Strong ability to negotiate large account pricing strategies / contracts
Ability to handle difficult situations effectively
How you will thrive and make an impact:
Builds and maintains clients trust through continuous and transparent engagements throughout projects
Engages in conversations regarding long term strategies and aligns effectively with buyers at every stage of their purchase decision process Is responsible for understanding the strategy of every customer
Innately customer focused and motivated to deliver value in every interaction
Proactive, Inspirational and Team Focused
A natural desire to share knowledge and work with the wider VWR Network and seeks to consistently develop internal and external relationships
Keeps up to date with relevant market trends
Uses specialists to offer valuable insights into addressing problems
Collaborates (with) and orchestrates the broader internal network
Commits to agreed actions on agreed timelines with customers
Focuses on outcomes that they can support and taps into the power of the broader VWR network to support customer projects
Helps to quantify the benefits of the solution to the customer
Develops credibility by challenging the client's thinking to co-create valuable solutions
Drives meaningful conversations with the customer that help to develop a vision including solutions to problems
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
Pay Transparency:
The expected pre-tax pay for this position is
$69,000.00 - $117,530.00This reflects base salary.
This position is subject to incentive compensation, where the expected pre-tax Target Cash Opportunity ("TCO") for this position is based on the achieved sales and in the amount/range of,
$98,600.00 - $167,900.00Actual Pay may differ depending on relevant factors such as prior experience and eligible geographic location.
TCO is defined as Base Salary + Target Sales Incentive (Sales Incentive eligible role only).
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about equal employment opportunity protections, please view the Know Your Rights poster.
3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program. Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave). These benefits may not apply to employees covered by a collective bargaining agreement or those subject to other eligibility rules.
About Wakefern
Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative Members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway Markets®, Gourmet Garage®, Di Bruno Bros.®, Morton Williams® banners.
Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay ahead of the competition, Wakefern’s co-operative Members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices.
About You
Summary
As a member of the Transportation Safety Department, you will be responsible for monitoring and managing compliance, safety, accountability (CSA) performance and ensuring all corrective actions are taken as a result of roadside inspections. Overseeing accident investigations, along with documenting investigation findings. Initiating and maintaining all U.S. Department of Transportation (DOT) mandated paperwork for the fleet. Driver hiring and maintaining qualification files in accordance with FMCSA guidelines. Conducting driver safety meetings. Interacting with Dispatch, Fleet Maintenance and Risk Management. Monitoring hours of service (HOS) compliance and provide refresher training as needed.
Essential Functions
The core functions of this position include, but are not limited to, the following:
- Initiate and maintain all U.S. Department of Transportation mandated paperwork to include; driver qualification file, annual review, DOT physical, Commercial Driver License.
- Monitor and manage driver safety performance such as HOS compliance, DriveCam review and coaching, CSA compliance and ensure all corrective action is taken as a result of roadside inspections.
- Accident investigation, documentation and participate in determining the ruling of preventable or non-preventable, post-accident counselling, refresher training.
- Driver retention and new hire. Verify qualification in accordance with our driver hiring guidelines. Initiate and process all new hire paperwork, to include the Department of Transportation’s PSP (Pre-Employment Screening Program), Clearing House validation and maintain driver files.
- Ensure regulatory compliance by actively monitoring driver's license status, medical certificates and ensure DOT random drug testing quota is met.
- Ensure all equipment meets regulatory requirements (registration, annual inspection, insurance and internal record keeping).
- Interact with dispatch personnel to ensure drivers are always in compliance with all regulations.
- Interact with Fleet Maintenance regarding vehicle inspections, equipment compliance, and damages.
- Interact with stores regarding any safety issues involving our drivers, equipment, or store property. Remedy such issues.
- Research motorist complaints, interact with the motorist to provide a timely response, present and confront the driver with the complaint.
- Research and interact with Fleet Maintenance and Accounting regarding damage to our equipment caused by third party motor carriers or vendors.
Qualifications
- Bachelor’s degree in business management, economics, finance or marketing. Certifications in Supply Chain Management, OSHA, Safety and Compliance; a plus.
- Minimum of 5 to 7 years of supervisory experience in Transportation Safety & Compliance
- Working knowledge of FMCSA Rules and Regulations, CSA and HOS
- Working knowledge of Accident Investigation & Reconstruction
- CSP certification preferred
- Substance Abuse Training Certification
- Detail oriented multi-tasker with a demonstrated ability to meet deadlines and transportation compliance regulations.
- Advanced personal computer skills including Word, Excel, Power Point, and Outlook.
- Effective communication skills to include both verbal and written communication. Ability to present to varied audiences, such as executive leadership or Members. Shares information and knowledge in support of the team and organization’s success.
- Good organizational and time management skills.
Working Conditions & Physical Demands
- Ability to balance prolonged periods of sitting at a desk and standing at a counter while working on a computer
- Ability to move efficiently between inbound and outbound work stations
- Ability to travel to various transportation terminal locations for site visits
- Ability to do yard walks and perform hands on equipment inspections
- Flexibility with regard to working hours, shift rotations, work locations, weekends, overtime, and holidays in a 24/7 Sunday thru Saturday operation. Split work week is required (Any 5 out of 7) and days off will be based on business need and may not include traditional Saturday/Sunday off days.
Leadership Competencies
- Think Strategically: Create a compelling vision, develop a strategy and empower others to achieve it
- Influence Others: The ability to effectively collaborate, inspire, persuade and align others
- Drive Change: Create the vision and drive the momentum for change
- Talent Planning: Build organizational and associate capability to achieve business goals
- Take Accountability: Drive a culture of ownership throughout the organization
- Inclusive Leadership: Role model inclusive leadership to leverage diversity
Core Competencies
- Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two-way communication.
- Build Relationships: Creates cross functional partnerships through the development and maintenance of constructive and cooperative relationships.
- Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.
- Embrace Change: Looks for new ways of working by supporting advancements in processes and technology.
- Develop You: Identifies and capitalizes on opportunities for personal and professional career growth.
- Drive for Results: Supports divisional and strategic objectives through achievement of work goals.
Company Perks
- Vibrant Food Centric Culture
- Comprehensive medical, dental and vision package
- Competitive Salary and Paid Time Off
- Fitness Reimbursement and Well-Being Program
- Corporate Training and Development University
- Collaborative team environment
- Paid Parental Leave
- 401K
- Matching Gifts and Community Volunteer Involvement
Compensation and Benefits:
The salary range for this position is $69,004 to $90,324. Placement in the range depends on several factors, including experience, skills, education, geography, and budget considerations.
Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k)-retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirements.
QA Engineer
Portland, Oregon | Creative Technology Studio
We don’t build ordinary software.
We create immersive brand experiences, interactive environments, and storytelling platforms used by some of the most dynamic companies in the world. From motion-driven installations to large-scale digital environments, our work blends software, hardware, design, and content into experiences that people don’t just see — they feel.
We are looking for a QA Engineer to help ensure everything we create performs flawlessly in the real world.
This is not a traditional QA role.
You will be the person shaping how quality works across both bespoke project software and productised platforms, working at the intersection of creative technology, interactive development, and real-world deployment.
You’ll join a multidisciplinary team of developers, designers, technologists, and storytellers — and play a critical role in making sure what we build launches smoothly, runs reliably, and delivers the “wow” moment every time.
The Role
As QA Engineer, you will take ownership of testing across our software ecosystem — from interactive front-end applications to internal tools and content management systems.
You’ll work across two distinct types of work:
- Experience-driven projects — bespoke, fast-moving, highly creative builds where every delivery is different
- Product platforms — repeatable, structured software that must meet strict quality and reliability standards
This role requires someone who can operate independently, define processes, and build QA capability as the team continues to grow.
You will be the go-to person for quality, helping us move from reactive testing to a scalable, repeatable, and well-defined QA practice.
What You’ll Be Doing
- Own QA across both project-based and product-based software development
- Test interactive applications, CMS tools, and internal platforms across front-end and back-end environments
- Build and maintain automated testing scripts and frameworks
- Define QA processes that work for both structured products and fast-moving creative projects
- Manage test data and environments to support reliable testing
- Work closely with developers to identify, reproduce, and resolve issues quickly
- Support deployment, versioning, regression, and release workflows
- Produce clear documentation for internal teams and client delivery
- Help establish QA standards as the software team continues to scale
What We’re Looking For
- Experience in QA / software testing across web, native, or interactive applications
- Comfortable working independently as the primary QA specialist
- Experience with automated testing tools or scripting (Python, JavaScript, or similar)
- Understanding of QA methodology, regression testing, and deployment workflows
- Ability to work across both structured products and bespoke project builds
- Strong attention to detail and problem-solving mindset
- Comfortable working in multidisciplinary teams
- Clear communicator, able to work with developers, designers, and technical directors
- Experience working on Windows environments
Nice to Have
- Experience with creative / interactive frameworks (Cinder, TouchDesigner, Vue, etc.)
- Experience testing AV / hardware / installation-based systems
- Familiarity with CI/CD or deployment automation
- Experience working in agencies, creative tech studios, or product teams
Why Join
Work on projects you won’t find anywhere else
Interactive environments, motion-driven installations, projection-mapped spaces, and immersive storytelling platforms.
Small team, big impact
You’ll be shaping how QA works, not just following a process.
Creative + technical culture
Developers, designers, strategists, and technologists working side-by-side.
Global work
Projects delivered around the world, across industries and technologies.
Room to build something
This role will help define how quality scales as the software team grows.
