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About Chiral Photonics

Chiral Photonics is a fast-growing photonics manufacturing company enabling next-generation optical connectivity. We specialize in high-precision fiber-optic components and assemblies that support advanced data center, AI, and communications infrastructure. As we scale production, we are building strong operational foundations rooted in standard work, quality, and continuous improvement.

Role Overview

The Operations Project Manager sits at the intersection of production planning and project/program management and plays a critical role in translating customer demand, business strategy, and operational capabilities into executable plans.

This role is responsible for:

• Production Forecasting and Capacity Planning (~40%) — Developing and maintaining production forecasts and capacity plans to ensure the organization has the right people, stations, and sequencing in place to meet customer demand.
• Portfolio Project Management (~40%) — Driving execution and alignment across a portfolio of operational, manufacturing, engineering, and business initiatives, ensuring priorities are clearly sequenced, resources are allocated appropriately, and projects progress according to plan.
• Additional Assignments (~20%) — Supporting the Operations and Production Directors with operational initiatives as needed. This may include, but is not limited to, reviewing and updating standard operating procedures (SOPs) across the product lifecycle, supporting process improvement efforts, and assisting with operational coordination.



This is a highly cross-functional role that partners closely with Production, Process Engineering, R&D, Sales, and Leadership. The ideal candidate is structured, analytical, and detail-oriented, and is comfortable bringing clarity, organization, and strong follow-through to complex operational challenges.

Key Responsibilities

1. Production Forecasting & Planning (~40%)

• Own and maintain production forecasts across standard, custom, and R&D orders.
• Translate demand into capacity and resource plans, including labor, stations/equipment, and shift planning.
• Maintain resource models by station, value stream, and operator.
• Partner with Production, Process and Engineering to assign work, identify bottlenecks, and mitigate risks.
• Track forecast vs. actual performance and improve planning accuracy.
• Support planning in a high-mix, high-volume manufacturing environment with both production and R&D workstreams.
• Support scale decisions, including staffing, cross-training, additional stations, and automation opportunities.

2. Project & Portfolio Management (~40%)

• Manage a portfolio of cross-functional initiatives across manufacturing scale, process improvement, engineering enablement, and operational systems.
• Develop and maintain project plans, timelines, and dependencies.
• Drive execution by tracking actions, ensuring follow-through, and escalating risks.
• Help leadership sequence priorities and align resources across operational initiatives.
• Prepare status updates, dashboards, and decision materials.

3. Additional Assignments (~20%)

Support Operations and Production leadership with initiatives that improve execution, standardization, and cross-functional coordination, including:

• Maintaining and improving SOPs and work instructions across the product lifecycle.
• Supporting process improvement initiatives to improve throughput and reduce cycle time.
• Assisting with operational reporting, dashboards, and data analysis.
• Contributing to special projects and operational initiatives as needed.

Required Qualifications

• 7+ years of experience in manufacturing operations planning and program/project management, or manufacturing operations (startup or scale‑up experience strongly preferred)
• Strong analytical skills with hands‑on experience in:
• Forecasting and capacity planning
• Resource modeling and scenario analysis
• Proven ability to manage multiple concurrent projects with competing priorities
• Excellent organizational skills and attention to detail
• Strong written and verbal communication skills
• Comfortable working in a fast‑paced, evolving environment
• Ability to manage stakeholders at various levels.

Preferred Experience

• Experience in manufacturing, hardware, photonics, semiconductors, or advanced technology environments
• Familiarity with:
• High‑volume / high mix production
• R&D and custom order workflows
• Lean, continuous improvement, or operational excellence frameworks
• Advanced proficiency in Excel / Google Sheets; experience with planning or PM tools is a plus
  

Our internal consulting agency is seeking a Senior Workfront & Adobe Fusion Architect to join their team in an ongoing contract or full-time capacity if desired. 

Role Type: Senior Individual Contributor (Non Manager) 

Team: Adobe Practice - Operational Readiness & Optimization 

Location: Remote within the US| Travel ~1020% 

Hours: Weekly hours can be flexible, up to 40 hours/week. 

Role Overview
We are hiring a Senior Workfront & Adobe Fusion Architect to serve as an embedded consulting delivery resource within our Adobe Operations & Workflow practice. This role is both strategic and extremely hands on designed for someone who can assess each client's individual systems, make intelligent architectural recommendations, and personally build and validate the solution in Workfront and Fusion.

The ideal candidate has architected and led Workfront/Fusion solutions at scale, guided enterprise decisioning, defined standards, and influenced governance while also being a practitioner who lives in the platform (configuring workflows, building Fusion scenarios, optimizing reporting, and troubleshooting issues directly). This role exists because we need someone who can do what our strongest practitioners do: lead AND build.

Key Responsibilities
Delivery Capacity + Hands On Execution (Critical)
"    Hands-on Workfront configuration: request queues, routing logic, templates, custom forms, dashboards, portfolio/program structures, access models, layout templates, and operational governance.
"    Hands-on Fusion integration development: building, testing, troubleshooting, and optimizing scenarios using OOTB modules, APIs, JSON patterns, and webhooks.
"    Hands-on workflow optimization: improving routing logic, reducing bottlenecks, validating end to end processes, and tuning operational throughput.
"    Hands-on advanced reporting: creating text mode fields, calculated metrics, KPI models, operational dashboards, and portfolio-level reporting frameworks.
"    Hands-on troubleshooting & UAT: replicating issues, validating fixes, documenting requirements, and ensuring production readiness.
"    Hands-on prototyping: demonstrating feasibility by building live or near live prototypes in Workfront/Fusion.

Architecture & Platform Leadership
"    Serve as a Workfront Architect with 3+ years of architecture/technical lead experience in enterprise environments.
"    Own the architecture, configuration, and integration strategy across multiple business units with both global standardization and necessary BU flexibility.
"    Define and govern enterprise Workfront standards (objects, workflows, templates, statuses, routing logic).
"    Design scalable workflows across portfolios, programs, and delivery teams.
"    Advise clients on customization vs. standardization decisions to maintain governance and usability.
"    Ensure Workfront operates as a scalable enterprise platform, integrated with DAM, AEM, and broader MarTech/ops ecosystems.

Integrations & Automation
"    Lead integrations with AEM Assets (DAM), AEM (CMS), and enterprise systems requiring metadata, content, or workflow coordination.
"    Design and implement fusion automation using Workfront Fusion, APIs, JSON payloads, and webhooks.
"    Optimize integrations for operational efficiency, error-handling, governance, and scalability.

Business-Facing Consulting & Advisory
"    Lead discovery sessions, operational assessments, and roadmap development.
"    Make strategic recommendations based on each clients unique systems, constraints, and operational maturity.
"    Guide architecture decisions, governance frameworks, and executive-level alignment.
"    Facilitate workshops with PMO, marketing ops, creative ops, and cross-functional teams.

Practice Development & Enablement
"    Create reusable accelerators: text mode libraries, workflow templates, Fusion patterns, reporting models, maturity frameworks, and governance checklists.
"    Upskill internal teams on hands-on Workfront/Fusion delivery methods and enterprise best practices.
"    Support cross-solution alignment with AEP, AEM, Marketo, Campaign, and related teams.

Client Enablement
"    Deliver structured documentation, playbooks, process maps, and handoff materials.
"    Establish intake committees, governance councils, and operational working sessions.
"    Coach client teams toward self-sufficiency and sustainable platform ownership.

Required Qualifications
"    Active Adobe certifications required: 
o    Adobe Workfront Core Developer Expert (AD0 E903) or Workfront Core Developer Professional
o    Adobe Workfront Fusion Developer Expert (AD0 E907) or Fusion Developer Professional
"    Must be a hands-on practitioner. Direct, recent configuration experience in Workfront and Fusion is non-negotiable.
"    3+ years in an architect or technical lead role, owning enterprise Workfront/Fusion solutions, standards, and integration strategy.
"    5+ years Workfront experience building complex configurations in large, multi-group or multi-instance ecosystems.
"    24+ years Fusion automation experience, including JSON/API integrations.
"    Proven ability to make strategic recommendations based on client systems not just admin execution.
"    Mastery of advanced reporting (text mode, calculated fields, KPI modeling).
"    Excellent client-facing communication, discovery leadership, and BA documentation skills.

Preferred Qualifications
"    Additional Workfront certifications (Administrator, Architect).
"    Experience integrating Workfront with Adobe Experience Cloud (AEM, AEP, Marketo, Campaign).
"    Familiarity with PMO frameworks (Agile/SAFe) or marketing/creative ops org design.
"    Experience with Power BI/Tableau reporting pipelines.

What Success Looks Like
"    Contribute meaningfully to the evolution of our Adobe practice by introducing scalable frameworks, repeatable assets, and delivery standards that raise our overall maturity and accelerate client outcomes.
"    Faster delivery velocity through high-impact, hands-on execution.
"    Scalable workflows adopted across teams with measurable reductions in operational friction.
"    Fusion automations that stabilize operations and reduce manual effort.
"    Clear governance increasing consistency, transparency, and efficiency.
"    KPI/reporting frameworks that drive better decisions across creative, PMO, and operational teams.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data.

Benefits

• Integration Development: Design, develop, test, and deploy Workday integrations using EIB, Core Connector, SSK, XSLT 3.0, and Workday Studio.
• Dashboard and Report Management: Develop and maintain Workday dashboards, applications, reports, and integrations, ensuring thorough testing and ongoing support.
• Troubleshooting: Proactively troubleshoot and resolve issues within Workday integrations to ensure seamless operations.
• Collaboration: Work closely with stakeholders to define business requirements and address pain points across finance, accounting, payroll, and legal.
• Data Strategy Contribution: Contribute to and execute the data and analytics strategy for human resources, facilitating the effective integration of Workday with other technologies and vendor systems.
• Knowledge Sharing: Participate in knowledge capture sessions and contribute to the building of delivery collateral.
• Functional Expertise Contribution: Collaborate with the Workday product team to add new features and workflows based on industry best practices.

• Work Experience: Minimum of 7 years of experience working with Workday integrations, including APIs, EIBs, PECI, PICOF, Workday Studio, and Core Connector for Worker, as well as other areas such as Procure-to-Pay and Accounting.
• Financials Expertise: At least 5 years of experience in Workday Financials implementation and integration.
• Leadership Experience: Minimum of 3 years in a leadership role managing integration projects.
• Functional Module Knowledge: A solid understanding of one or more functional modules in Workday is preferred.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to present information effectively.
• Organizational Skills: Strong organizational skills with the ability to prioritize projects in a fast-paced, deadline-driven environment.

• Certification: Must possess certifications in Integration Core, CCTPP, and Studio.
• Work Eligibility: Eligible to work in the United States.

• Familiarity with additional Workday applications and data integration techniques.
• Strong problem-solving abilities and a comprehensive understanding of software development lifecycles.

Required Skills & Experience

-5+ years of Product Management experience with ownership of product roadmaps and delivery

-Strong experience delivering BI, reporting, and data visualization products

-Hands‑on experience with BI and analytics tools, with Tableau or similar visualization platforms strongly preferred

-Proven ability to translate business requirements into intuitive, high‑quality dashboards and reporting experiences

-Experience working with APIs, data platforms, and analytics ecosystems at a conceptual/product level

-Strong stakeholder management skills across executive, business, and technical audiences

Nice to Have Skills & Experience

-Experience working in global or international environments

-Second language proficiency

-Exposure to enterprise or franchise‑based business models

Job Description

Insight Global is seeking a Senior Product Manager to lead the strategy, development, and rollout of enterprise business intelligence, reporting, and data visualization solutions across international markets. This role owns the product roadmap for how data is visualized, distributed, and consumed by stakeholders ranging from executives to regional and franchise leaders.

This position is not focused on sourcing, integrating, or transforming raw data. Instead, the role is centered on defining and delivering high‑impact reporting and visualization solutions, including decisions around buy vs. build, tooling strategy, and how insights are best presented to drive decision‑making.

The Senior Product Manager will partner closely with engineering, analytics, and global business leaders to ensure reporting solutions are scalable, standardized, and aligned to real business needs.

Key Responsibilities:

-Define and execute the product vision and roadmap for BI, reporting, and visualization solutions across international markets

-Connect business needs and regional asks to effective data visualization, reporting distribution, and insight delivery

-Own product strategy for BI and analytics tooling from a business value and user‑experience perspective

-Determine buy vs. build decisions for reporting and visualization platforms to best support executive, operational, and franchise audiences

-Partner with engineering, analytics, and platform teams to deliver reliable, well‑rendered reporting solutions (without owning raw data ingestion or transformation)

-Drive global standardization of dashboards, reporting frameworks, and visualization best practices while accommodating regional requirements

-Collaborate with stakeholders to define success metrics, adoption measures, and business impact of reporting solutions

-Manage third‑party vendors and BI technology partners, ensuring alignment to product goals and reporting standards

-Support regional initiatives, new market launches, and leadership reporting needs through scalable BI enablement

Job Title: Telecom Project Manager

Locations: Walnut Creek, CA (Hybrid: Tue, Wed, and Thu)

Duration: 30-Month contract

Employment Type: W-2 Hourly without benefits

Job Industry or Category: Telecom/Engineering

Targeted Years of Experience: 5-7 Years

Hiring Manager Notes: Manager is looking for a candidate with a strong project management background who can aggressively deliver timelines, multitask across projects, has in-building experience handling DAS, venue, stadium, and hotel projects, and possesses telecom carrier experience with the ability to shift priorities as needed.

Responsibilities:

• Develop project tracking tools and systems to accurately document milestone completions related to Real Estate In-Building & Macro Modification projects, project issues, project jeopardies, and overall project completion.
• Deliver written/oral executive-level reporting, presentations and communications.
• Provide management with project status updates, feedback, and appropriate reporting on key process-focused objectives.
• PMP Certification or training preferred
• Knowledge of Agile, Lean, and Six Sigma
• Create Dashboards, monitor Real Estate program data, work with Real Estate Specialist for project delivery
• Ability to effectively manage vendors and projects
• Proven track record of meeting goals.

Must Have Skills (Most Important):

• Bachelor’s degree or at least three years of work experience.
• Four or more years of relevant work experience.
• Excellent negotiation skills, interpersonal skills, oral/written communications skills, and organizational skills.
• Tableau/Dashboard experience of creating charts, projects and reports

Desired Skills:

• Real Estate knowledge and background working with Specialists & vendor
• Financial acumen, processing PO’s and reports
• In-Building and Microwave/Transport Experience

Education/Certifications:

• Bachelors Degree, PMP & Agile Certifications preferred

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter's Email ID:

Job Diva ID: 26-06012

This role supports teams by developing and maintaining financial and operational reports, dashboards, and analytics. The position ensures accurate budget tracking, performance monitoring, and executive reporting to support reliability, compliance, and strategic decision-making.

Key Responsibilities

• Develop and maintain financial and program performance reports and dashboards.

• Track budgets, forecasts, and expenditures for vegetation and infrastructure programs.

• Perform variance and trend analysis.

• Extract, validate, and reconcile data from enterprise systems.

• Utilize SAP, Power BI, Databricks, SQL, and Python to support reporting and analytics.

• Support management, regulatory, and audit reporting.

• Automate and improve reporting processes.

• Provide ad hoc analysis for leadership and business partners.

Required Qualifications

• Bachelor’s degree in finance, Business Analytics, Information Systems, or related field.

• 3+ years of experience in financial analysis or reporting.

• Advanced Excel skills.

• Experience using SAP, Power BI, Databricks, SQL, and Python.

• Strong analytical, organizational, and communication skills

Preferred Qualifications

• Utility or regulated industry experience.

• Experience supporting large operational or capital programs.

Position Overview

The Intersect Group is partnering with a leading healthcare organization to hire an Analyst, Reporting & Analytics to support hospital and ambulatory operators with timely, reliable, and actionable insights.

This role sits on a lean, high-impact analytics team responsible for designing and delivering business intelligence solutions that inform quality, safety, operational, volume, and financial priorities.

Key Responsibilities:

• Design automated, stable and robust BI/Analytics solutions across the portfolio for clinical and operational staff to inform quality & safety and operational priorities
• Identify the most efficient data sources, develop statistical algorithms and standardize analyses for quality, patient experience, volume and financial measures
• Ensure data integrity, collaborating closely with Tenet EDW/BI team on data structure and interfaces for reporting.
• Develop and enhance user interface and report/dashboard displays, delivery mechanisms etc. to improve the user experience, with input from end-users
• Define the problem statement/scope, development timeline and strategic priority, with input from senior leaders.
• Train and educate hospital and ambulatory operators to understand and effectively use reports and dashboards.
• Participate in team effort to accomplish other key deliverables as needed

Skills and Qualifications:

• Bachelor’s degree required in business, healthcare, finance, economics, statistics, computer science or related field
• Master's degree preferred (MHA/MBA)
• 2+ years’ experience in a relevant data & analytics and/or healthcare field- experience in healthcare (provider side) preferred
• Proficient in data visualization tools including Power BI, Tableau, Business Objects or similar
• Proficient in Microsoft Office Suite (Word, Excel, Access, Power Point and Visio)
• Strong technical skills with emphasis on analysis of large databases.
• Strong project management, communications and team problem solving skills
• Ability to understand/desire to learn about hospital operations and apply that knowledge to translate requests from clinical and operational leaders to effective reports
• Ability to work on multiple projects simultaneously and in a fast-paced environment

Title: Executive Operations Associate (Part-Time, Hybrid or Remote)

Location: Asheville, NC (preferred);or Remote for the right candidate (US, Eastern or Central time zone)

Type: Contract

About Serve Freight

Serve Freight is a high-reliability logistics operator specializing in complex freight execution for mid-market shippers and project-driven industries. We manage transportation, warehousing, and value-added logistics programs for companies that cannot afford missed delivery windows, broken communication, or unreliable carriers. We are scaling fast in 2026 and building the operational infrastructure to support it. This role is part of that buildout.

The Role

We are hiring an Executive Operations Associate to serve as a direct operational support to our CEO. This is not a traditional Executive Assistant position. It is a hybrid role that combines structured administrative support with process ownership, cross-functional coordination, and limited autonomous decision-making.

You are the person who keeps the CEO out of the weeds so he can focus on the things only he can do. You manage the recurring operational rhythm, handle the tactical items that pile up, and make the small decisions that would otherwise sit in a queue waiting for approval.

60% of your time will be structured, recurring work. 40% will be ad hoc problem-solving and cross-functional coordination.

What You Will Do

Executive & Calendar Management

• Manage the CEO's calendar: scheduling, rescheduling, conflict resolution
• Triage and prioritize the CEO's inbox
• Coordinate travel logistics
• Prepare meeting agendas, pre-reads, and follow-up action items

Data, Dashboards & Financial Support

• Pull and format weekly operational dashboards from Turvo, QuickBooks, and HubSpot
• Run down accounts receivable discrepancies and flag issues
• Prepare financial summaries and talking points for leadership meetings
• Support the company's strategic advisor with slide deck preparation and data pulls

Process & SOP Ownership

• Draft and maintain internal SOPs for recurring operational processes
• Document workflows across departments as they are formalized
• Research and recommend operational tools within defined budget parameters
• Integrate approved tools into existing workflows

Operational Problem-Solving

• Investigate and resolve minor operational issues across departments before they reach the CEO
• Triage which priorities you can personally handle vs. what needs to be escalated
• Reschedule initiative timelines when circumstances change
• Coordinate with internal team members across operations, accounting, and brokerage

Decision-Making Authority

This role carries real decision-making responsibility within defined boundaries. You will not be waiting for approval on every task.

You will decide: which tools to investigate, which software to select within budget, how to reschedule internal timelines, how to triage and route requests, and how to resolve calendar conflicts.

You will escalate: any commitment to external parties, expenditures above threshold, changes to sales or pricing, and strategic or partnership decisions.

Who You Are

• 2-5 years in operations, executive support, or chief of staff-adjacent roles at a growing company (under 50 employees preferred)
• Comfortable wearing multiple hats and operating across departments
• Can make decisions without perfect information; does not freeze with ambiguous direction
• Strong written communicator: SOPs, slide decks, and emails without heavy editing
• Data-literate: can pull and present operational and financial data without being an analyst
• Understands the 1099 contractor model

Tools You Will Use

Turvo (TMS), QuickBooks Online, HubSpot (CRM), Google Workspace, Slack, Notion, Excel/Sheets. You do not need to be an expert in all of these on day one, but you should be comfortable learning quickly.

What Success Looks Like

At 30 days: The CEO has measurably more free time. Recurring tasks are transferred and running on schedule.

At 60 days: You are proactively resolving minor issues before they reach the CEO. You have recommended or implemented at least one process improvement.

At 90 days: The CEO feels like you are an extension of himself. Internal stakeholders engage with you directly. Minimal oversight needed.

What This Role Is Not

• Not a calendar-only EA role
• Not a system administrator or IT role
• Not a sales or business development role
• Not full-time. ~20 hours/week with a defined task structure
• Not a strategic advisory role. You execute and support.

Details

• $35-$40/hour, depending on experience
• ~20 hours/week
• 1099 independent contractor
• Remote, US-based (Eastern or Central time zone)
• Start: March/April 2026

How to Apply

Send a short note (not a cover letter) to with the subject line: Executive Operations Associate - [Your Name]

Answer these four questions:

• Tell us about a time you made a decision on behalf of an executive. What was the situation, what did you decide, and what happened?
• Describe a process you built or improved at a previous company. What was broken, what did you change, and what was the result?
• Give an example of a time you had to figure something out with almost no direction. How did you approach it?

No form letters. No AI-generated cover letters. We read every response.

Seeking an experienced ERP Implementation Manager to lead the deployment, configuration, and optimization of ERP across manufacturing, engineering, supply chain, and finance functions. This role is responsible for full lifecycle ERP implementation including requirements gathering, process mapping, system configuration, data migration, integration management, training, and post-go-live stabilization. The ERP Implementation Manager serves as the cross-functional bridge between business stakeholders and technical resources to ensure successful adoption and long-term system scalability.

Key Responsibilities

• Lead end-to-end ERP Implementation including planning, configuration, testing, and deployment

• Conduct detailed business process mapping across engineering, production, supply chain, inventory, quality, and finance

• Translate operational requirements into workflows, modules, and system configurations

• Manage system integrations including PLM, CRM, MES, WMS, or third-party tools

• Oversee data migration strategy including data cleansing, validation, and master data governance

• Establish role-based permissions, approval workflows, and internal controls

• Develop and manage project timelines, milestones, and cross-functional accountability

• Coordinate internal stakeholders, external consultants, and NetSuite partners

• Lead user acceptance testing (UAT) and system validation efforts

• Develop training materials and facilitate user training sessions

• Monitor post-go-live performance and drive stabilization initiatives

• Identify system optimization opportunities to improve reporting, automation, and operational efficiency

• Establish ERP governance standards including change management and documentation controls

• Develop dashboards and reporting tools aligned with operational KPIs

Required Qualifications

• Bachelor’s degree in Information Systems, Business, Engineering, or related field

• 7+ years of implementation or enterprise systems experience

• Strong understanding of manufacturing workflows including BOMs, production orders, inventory management, procurement, and financial controls

• Experience managing full lifecycle ERP implementations

• Strong project management skills with cross-functional leadership experience

• Experience with data migration, system integrations, and workflow automation

• Advanced understanding of internal controls and system governance

Preferred Qualifications

• Experience implementing ERP in high-mix or engineered-to-order manufacturing

• Exposure to NPI workflows and engineering change management processes

• Experience with advanced reporting tools and KPI dashboards

• PMP or formal project management certification

Instructions

Must have Epicor experience from version 9 or 10 through Kinetic

Local candidates only (onsite role)

Job Description

Key Responsibilities:

Administer, maintain, and support Epicor ERP environments (Epicor 9, Epicor 10, and Kinetic).

Manage system configuration, user security, roles, permissions, and licensing.

Perform upgrades, patches, and version migrations, including support for Kinetic transition initiatives.

Monitor system performance, troubleshoot issues, and ensure high availability and reliability.

Support Epicor modules such as Manufacturing, Supply Chain, Finance, MRP, Purchasing, Inventory, and Production (as applicable).

Collaborate with business users to gather requirements and translate them into system configurations or enhancements.

Develop, maintain, and optimize BAQs, dashboards, reports, and forms.

Manage integrations between Epicor and third-party systems (EDI, MES, WMS, CRM, etc.).

Oversee data management, backups, disaster recovery planning, and system documentation.

Coordinate with Epicor vendors/partners on support tickets, upgrades, and best practices.

Provide end-user training, documentation, and Tier 2/3 support.

Ensure system security, compliance, and audit readiness.

Support continuous improvement initiatives and ERP roadmap planning.

Required Qualifications

Hands-on experience administering Epicor ERP (Epicor 9 and/or Epicor 10; Kinetic strongly preferred).

Strong understanding of Epicor architecture, application server, database, and client deployment.

Experience with SQL Server (queries, performance troubleshooting, data validation).

Proven experience with Epicor security, BAQs, BPMs, dashboards, and customizations.

Experience supporting ERP upgrades and system migrations.

Solid understanding of manufacturing and/or distribution business processes.

Strong troubleshooting, analytical, and problem-solving skills.

Excellent communication skills with both technical and non-technical stakeholders.