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Position Overview:

The Director of Development collaborates closely with the Chief Executive Officer and Board of Directors to design and execute comprehensive fundraising plans, encompassing both short-term and long-term objectives, for an organization with a budget of $3-4 million. This role oversees all facets of fundraising, including cultivating major gift donors, securing funding, and developing sustainable pipelines across community and mid-level giving tiers. The Director identifies funding priorities, fosters a culture of philanthropy within the organization, and establishes internal infrastructure to support enduring fundraising success. The ideal candidate demonstrates self-direction, strategic acumen, and exceptional writing skills; thrives in a streamlined environment; brings creativity and analytical rigor to donor engagement; and is deeply committed to the mission of rebuilding the community

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Strategy, Vision and Leadership

•Drive the execution of annual fundraising plans, calendars, and forecasts, achieving at least a 10% year-over-year increase in development revenue and increasing donor engagement using data-driven reporting to drive strategy.

•Spearhead special campaigns—including year-end giving and milestone anniversaries to generate increased contributions and expand donor participation.

•Support CEO and the Construction team in writing RFPs and grants for state and federal funding.

•Partner strategically with the Volunteer Program Team and Special Events to create high-impact donor cultivation experiences, resulting in increased stewardship and long-term support.

•Collaborate with the Communications Team to produce the Annual Report, Constant Contact email and social media using storytelling to align with fundraising strategies

•Lead the development and execution of strategic goals and objectives for the Development Team, driving measurable growth in fundraising outcomes and team performance.

•Promote the organization's mission to stakeholders through clear messaging and build partnerships to support fundraising and community impact.

•Maintain proactive, transparent communication with the CEO, ensuring timely resolution of critical issues and alignment on strategic fundraising priorities.

Team Development

•Promote a culture focused on high performance, learning, and quality.

•Ensure timely staff training and development.

•Set, monitor, and review staff goals; assign responsibilities and conduct annual appraisals.

•Support staff growth through mentoring and collaboration.

•Guide the Board Development Committee and continually engage the full Board to maximize their ideas and connections in the community.

Operations

•Oversee cultivation, solicitation, and stewardship of major gifts from individuals, foundations, and corporations.

•Expand community and individual giving programs through appeals, online fundraising, and new revenue strategies.

•Establish a donor-focused stewardship program to strengthen existing relationships and attract new supporters.

•Represent the organization in the philanthropic community to promote its mission.

•Design and implement a breakfast or lunch fundraiser in year one.

•Maximize and improve the use of CRM database and dashboard tools for forecasting, donor data, calendars, and sponsor reporting.

•Create and maintain an AI Development Library.

•Write persuasive grant proposals and sponsor reports that support the organization's mission to rebuild the community.

•Increase fundraising results through events, partnerships, and strategic follow-up.

•Monitor fundraising progress to ensure alignment with annual budget goals.

•Review and enhance policies, internal controls, and development procedures.

SUPERVISORY RESPONSIBILITIES:

• This position has direct oversight of the Development Coordinator position.

EDUCATION, EXPERIENCE, and TRAINING:

•Business or Management Degree required

•At least 5 years in nonprofit fundraising with a record of building successful, sustainable programs

•Strong ability to build donor relationships, mentor, coach, and ensure accountability

•Excellent management skills; able to motivate staff and volunteers

•Proven success in grant writing, reporting, and securing foundation and corporate funding

•Knowledgeable in strategic planning, donor development, stewardship, and reporting

•Energetic, flexible, collaborative team leader who drives initiatives

•Outstanding written, oral, and presentation skills for working with senior management, board, and staff

•Committed to RTH's mission

COMPUTER SKILLS:

•Extensive knowledge of Microsoft Office Suite and Google products.

•Experience with CRM software, e.g., Salesforce

COMPENSTION AND BENEFITS:

•Commensurate with experience, but generally includes:

•$75,000-$85,000 annually

•Medical, Dental, Vision, Long-Term Disability and Life Insurance benefits

•14 holidays annually

•Vacation of 3 weeks annually and 40 hours of additional PTO for sick and/or emergency leave

For more information, please visit our website: a cover letter, resume, and references to:

Our client, a leading provider of end-to-end energy efficiency and clean energy solutions for commercial, industrial, and institutional clients, is looking to add a Director of People Operations to their team.

Hybrid in either Westchester County or Brooklyn, NY

*Must be willing to travel to other sites regularly

Summary/Primary Role:

The Director, People Operations is responsible for leading operational, compliance, and employee lifecycle functions across the organization. This role partners closely with the General Counsel and SVP, People, and collaborates with the Talent Manager to ensure the company’s people infrastructure is compliant, scalable, and operationally effective.

The Director oversees employee relations, HR systems, workforce reporting, employment compliance, and execution of the employee lifecycle, supporting both field and corporate employees while maintaining strong documentation, audit readiness, and regulatory compliance. The role ensures consistency, risk mitigation, and operational discipline across all People practices.

Principal Duties & Responsibilities:

People Operations & Employee Lifecycle

• Manage and continuously improve People operations infrastructure across the employee lifecycle.
• Oversee onboarding, performance management, leave management, and offboarding.
• Ensure consistent application of employment policies and procedures across corporate and field teams.
• Provide guidance on benefits, timekeeping, payroll processes, and HR systems.
• Partner with Finance/Payroll for accurate execution of compensation, PTO, leave administration, terminations, and workforce data management.
• Support workforce lifecycle processes for project ramp-up and demobilization.
• Identify operational inefficiencies and implement process improvements to enhance employee experience.

Employee Relations & Risk Management

• Administer employee relations matters including performance management, corrective action, investigations, and separations.
• Ensure employee relations processes are well-documented and compliant with company policies and applicable law.
• Partner with legal counsel on complex or high-risk employee matters.
• Provide guidance to managers on disciplinary actions and workplace conduct concerns.
• Maintain defensible documentation to mitigate employment-related risk.

HR Systems, Data Governance & Workforce Analytics

• Serve as operational owner of HR systems and ensure data integrity, accuracy, and security.
• Develop and maintain workforce reporting, dashboards, and analytics to support leadership decisions.
• Lead system enhancements, automation initiatives, and workflow improvements.
• Establish data governance standards and conduct periodic audits.

Compliance, Regulatory Governance & Audit Oversight

• Lead employment compliance across federal, state, and local jurisdictions, including multi-state operations.
• Conduct regulatory reporting (EEO-1, unemployment claims, OSHA records) and internal HR compliance audits.
• Support compliance documentation for project-based workforce requirements and monitor regulatory changes.

Field Workforce & Safety Coordination

• Support consistent People practices across corporate and field environments.
• Collaborate with Operations to address workforce challenges at multi-site projects.
• Ensure People processes meet the needs of field supervisors, project managers, and operational teams.

Cross-Functional Leadership & Organizational Collaboration

• Partner with the Talent Manager to coordinate recruiting, onboarding, engagement, and operational HR processes.
• Collaborate with Legal, Finance, Payroll, Safety, and Operations to ensure consistent workforce practices.
• Support organizational growth, restructuring, and workforce transitions.
• Identify and implement operational improvements to strengthen HR governance and scalability.

Qualifications:

• 8+ years of progressive Human Resources or People Operations experience.
• Bachelor’s degree required.
• Experience supporting operational or field-based employee populations; construction experience preferred.
• Strong knowledge of employee relations, performance management, and investigations.
• Expertise in federal, state, and local employment law, particularly New York regulations.
• Demonstrated ability to partner with leadership and mitigate risk.
• High emotional intelligence and professional communication skills.
• Strong organizational skills and attention to detail.
• Experience with HRIS and payroll systems; TriNet or similar preferred.
• SHRM-CP, PHR, or equivalent certification preferred.

Supervisory Responsibility:

• Oversees Office Manager for administrative and operational HR-related processes, including safety coordination.

Work Environment & Other Details:

• Hybrid role based in Brooklyn, NY or Armonk, NY.
• Travel to job sites within the Northeast required.
• Standard full-time schedule; additional hours as needed.
• Base salary range: $140,000–$160,000, plus annual performance bonus.
• Comprehensive benefits package included.
• Applicants must be authorized to work in the U.S.

Equal Opportunity Employer:

The organization does not discriminate based on any characteristic protected by law.

Call Center & Customer Service Manager

Location: On-Site in Los Angeles, CA

A nationally recognized, growth-focused home services brand is seeking an experienced and highly organized Call Center & Customer Service Manager to lead and optimize its inbound and outbound customer communication operations. With a mission rooted in delivering best-in-class service to homeowners, this company is modernizing the residential remodeling experience—and this role will be central to that evolution.

This is a high-impact leadership opportunity for a people-centric, data-driven operator who thrives in fast-paced environments and is passionate about building systems, improving processes, and coaching high-performing teams. The right candidate will bring expertise in scaling call center operations while ensuring an outstanding customer journey from the first interaction.

Key Responsibilities

• Lead, manage, and mentor a geographically dispersed team of 15–20 customer representatives across multiple time zones.
• Build and implement performance frameworks including KPIs such as booking rate, conversion rate, response time, and quality scores.
• Develop and maintain call scripts, training documentation, objection handling guidelines, and standardized operating procedures.
• Oversee call monitoring, feedback loops, coaching programs, and QA scorecards to elevate service delivery.
• Manage staffing plans, shift scheduling, and coverage to optimize call flow and availability.
• Collaborate cross-functionally with Sales and Operations teams to ensure smooth lead handoffs and consistent customer communication.
• Own CRM workflows, lead tracking pipelines, and real-time performance dashboards to drive data-backed decisions.
• Identify and implement continuous improvements to reduce lead leakage and increase appointment bookings.

Qualifications

• 5+ years of experience managing customer service or inside sales teams within a call center environment, ideally with a distributed or remote model.
• Proven success designing and executing scalable call center processes and KPI-driven performance management systems.
• Deep knowledge of customer conversion funnels, lead qualification strategies, and service excellence standards.
• Proficient with CRM platforms, data analytics, and reporting tools to monitor performance and guide team development.
• Strong leadership presence with a focus on coaching, accountability, and team culture.
• Experience partnering with cross-functional teams to align customer experience with broader business goals.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

Director of Franchise Sales & Performance

Company: Spartan Floor Coatings

Location: Greenwood Village, CO

Compensation: $85,000–$125,000 Total Compensation (Base + Performance Bonus)

This range reflects total compensation potential. Base salary is determined by experience and does not represent starting pay.

About Spartan Floor Coatings

Spartan Floor Coatings is one of the fastest-growing concrete coating franchise brands in the country, now with 31 locations nationwide and expanding aggressively.

Our success is built on:

• A proven launch process
• Best-in-class sales systems
• Strong marketing infrastructure
• Hands-on training at our Colorado headquarters
• A performance-focused support structure

As we expand, we are strengthening our Franchise Performance team to ensure every new owner launches successfully, grows profitably, and scales confidently.

About the Role

The Franchise Performance Coach is a strategic leadership role focused on franchisee success, sales growth, and operational performance. Your role is to guide franchisees through business ownership — from onboarding through launch, growth, and multi-territory expansion. This position blends sales leadership, coaching, KPI management, and business operations support to help franchise owners:

• Launch successfully
• Achieve strong early revenue
• Establish repeatable systems
• Improve operational efficiency
• Hit and exceed their KPIs
• Build a foundation to scale into multi-territory operators

You will be part of a growing department responsible for franchisee training, onboarding, field development, and long-term performance coaching across the entire Spartan network.

Key Responsibilities

Franchise Onboarding & Launch Readiness

• Guide new owners through pre-launch and launch phases, ensuring they understand their sales systems, operational workflows, CRM usage, and business responsibilities.
• Coordinate with the corporate install trainer to align classroom and field training schedules.
• Ensure every franchisee enters launch confident in sales, systems, scheduling, and business operations.

Sales Leadership & Revenue Growth

• Train franchisees on in-home sales strategy, phone consultations, follow-up systems, pricing, and closing techniques.
• Conduct call reviews, estimate reviews, and KPI reviews to identify opportunities for improved performance.
• Build revenue-focused action plans tailored to each territory’s goals and market dynamics.

Business Coaching & Operational Performance

• Coach owners on:
• KPI tracking and interpretation
• Workflow and scheduling optimization
• Team development and accountability
• Profit margins and business structure
• Daily operational discipline
• Identify bottlenecks and implement solutions that improve efficiency and increase profit per job.

Field Support & System Alignment

• Travel up to 40–50% for market visits, sales coaching, business reviews, and launch support.
• Support franchisees with field observations, sales ride-alongs, team coaching, and operational audits.
• Provide feedback to corporate leadership to help refine systems, streamline processes, and strengthen the overall Spartan brand.

Network Development & Best Practices

• Host group coaching, virtual sessions, and quarterly performance trainings.
• Support continuous improvement of tools, scripts, dashboards, and training materials.
• Ensure consistent system adherence across the network to maintain brand standards and drive predictable results.

Ideal Candidate

Required Experience

• 3+ years in franchise operations, field performance coaching, business consulting, or multi-location support — ideally in home services or trade industries.
• Proven success helping businesses improve sales performance, strengthen operations, and meet revenue targets.
• Experience supporting owners/operators who are new to entrepreneurship.

Skills & Attributes

• Strong sales leader with the ability to teach, coach, and hold others accountable.
• Operationally minded — understands how scheduling, workflow, capacity, and discipline drive profitability.
• Exceptional communicator who can build trust, influence owners, and create buy-in.
• Comfortable with KPIs, P&Ls, and CRM systems.
• Thrives in a fast-growing, process-driven, entrepreneurial environment.

Why Join Spartan?

• Be a key part of a fast-scaling national franchise system with strong momentum.
• Directly contribute to franchisee success and the growth of the Spartan brand.
• Competitive total compensation package with performance-based earnings.
• Work closely with leadership and play a visible, high-impact role shaping the future of the network.
• Join a high-performance culture built on accountability, results, and continuous improvement.

Ready to help entrepreneurs launch strong, grow fast, and scale with confidence?

Apply today and play a key role in building one of the strongest performance-focused franchise systems in the home services industry.

About American Home Contractors

American Home Contractors is a fast-growing, industry-leading exterior remodeling company serving homeowners across the Mid-Atlantic. We specialize in roofing, siding, windows, doors, gutters, and premium solar solutions, including Tesla Solar Roof installations.

With thousands of 5-star reviews and operations across multiple states, our mission is simple: to install peace of mind for every homeowner we serve.

Position Overview

We are seeking a hands-on Call Center Manager to lead and support our Customer Service Representative (CSR) team across two office locations.

This role is ideal for a leader who enjoys staying connected to day-to-day operations while also developing people, improving processes, and driving performance. The Call Center Manager will balance active involvement on the phones, while coaching, performance management, and cross-functional collaboration.

This is a 100% in-office position, based out of either Fulton, MD or Chantilly, VA, with time spent in both offices.

Our Call Center Environment

• High-volume inbound and outbound call activity
• CSRs average 100–150 outbound calls per day
• Inbound calls are answered promptly, with a strong focus on customer experience
• Real-time scheduling adjustments and dispatch coordination occur throughout the day
• CRM accuracy directly impacts field productivity and revenue
• The CSR team supports multiple business lines: Tune-Up Program, Retail exterior replacements, Solar Roofing, and Solar Panels

What You’ll Do

• Lead, coach, and support a team of CSRs
• Stay engaged with daily call activity and assist with inbound or outbound calls as needed
• Monitor call performance, outbound productivity, and appointment-setting metrics
• Provide real-time coaching and feedback to help CSRs improve call quality and confidence
• Support accurate scheduling, dispatching, and same-day adjustments
• Partner with Marketing, Sales, and Operations to ensure lead flow and staffing are aligned
• Review dashboards and reports to track performance and identify opportunities
• Conduct 1:1s, performance reviews, and coaching conversations
• Participate in hiring, onboarding, and team development
• Ensure CRM (Zoho) data is accurate and consistently maintained
• Help refine workflows, scripts, and standard operating procedures
• Assist with resolving escalated customer issues professionally and efficiently
• Model company core values: Integrity, Hard Work, and Service

What Success Looks Like

• Strong, consistent call performance across the team
• High-quality appointments that align with business goals
• Reliable CRM data that supports marketing and operations
• Engaged, supported CSRs who understand expectations
• Smooth coordination with field teams and minimal scheduling disruptions
• Positive customer feedback and effective resolution of concerns

What We’re Looking For

• 3+ years of experience leading or supervising teams in a call center or high-volume customer service environment
• Comfort managing both inbound and outbound call activity
• A leadership style that combines coaching, accountability, and approachability
• Strong attention to detail and respect for accurate data and processes
• Experience using CRM systems and call center tools
• Ability to thrive in a fast-paced, collaborative environment
• Willingness to work fully in-office and spend time at both office locations

Preferred Experience

• Background in home services, construction, trades, or appointment-based sales
• Familiarity with Zoho CRM, RingCentral, Podium, or similar tools
• Experience working closely with marketing or lead generation teams

Why This Role Is Unique

This position offers the opportunity to lead a close-knit team, stay connected to the work, and play a meaningful role in shaping how customers experience our brand. It’s well-suited for a leader who enjoys being visible, accessible, and involved, while still driving performance and growth.

Excella is a transformative technology firm that helps organizations unlock new possibilities. We believe the key to helping clients challenge the status quo and reach new heights lies in our talented people. That’s why we’re committed to developing talent and providing opportunities for career growth at every stage. Join our collaborative team dedicated to solving complex problems with sustainable solutions while building your future as a leader. At Excella, you’re empowered to make lasting impact, turning today’s challenges into tomorrow’s mission successes.

• Workplace locations look different for everyone. Excellians are a distributed workforce and whether you're working from your home office or a client site, we support a flexible work/life integration regardless of your location.
• We offer top of industry medical, dental, and vision benefits with multiple options to choose from such as an employer-contributed health savings account, infertility coverage, and orthodontia so you can select the plan that works best for you.
• Regardless of what stage of life you’re in, Excella wants to support you. We provide 8 weeks of Parental Leave, discounted pet insurance, and a membership with 3 back-up emergency child or elder care days annually – all available to you on your first day.
• Starting day one, every employee is bonus eligible and receives 15 days of paid vacation, 6 federal holidays, and 4 floating holidays.
• Doing your best work means having the best tools! Excella’s TechEleX program provides you with multiple options to suit your technology needs. Choose between a variety of Mac or PC devices, and to ensure your hardware remains current, at the end of a 3-year period Excella will replace your existing computer with a new model from the program. Plus, we’ll even give you the original device to keep for your personal use!
• With Excella’s Annual Internet Reimbursement benefit, all employees receive an additional $25 per month to help offset the cost of internet access. This initiative reflects our commitment to supporting you in staying connected and productive, no matter where you work.
• We'll invest in your career by providing 3 days of paid professional development every year, including an allowance for registration fees to attend classes, conferences, or obtain professional certifications.
• We encourage mindfulness and overall well-being through employee wellness events, a HeadSpace membership, as well as access to TalkSpace and mental health coverage through our medical plans.

Overview

We are looking for a Data Analyst to join our team and deliver valuable customer experiences. Our analysts are team-oriented, collaborative, and focus on delivering value in everything we do. We use agile methods to analyze, define and document business requirements for software solutions which align with organizational goals and help our clients achieve their desired outcomes. We support our clients in their digital product needs – from vision to roadmap to execution.

Responsibilities

• Develop thorough understanding of the business context and objectives by, among other things, eliciting and analyzing requirements from all relevant stakeholders (business users, data engineers, data scientists, and similar).
• Able to operationalize business questions using data.
• Demonstrate understanding of relational databases, data architecture, and data modeling.
• Capable of building complex SQL statements to answer business questions.
• Experience designing conceptual data models/ entity relationship diagrams/ business process models.
• Able to transform and cleanse data using tools such as R, SQL, or Python.
• Able to interpret, understand, and explain data to clients.
• Basic knowledge of dashboard management and creation (drag and drop) for storytelling of regular information reports and ad-hoc requests.
• Build trust and respect, establish relationships, and develop rapport with technical and non-technical team members.
• Experience documenting Data Analysis processes and outcomes.
• Industry or subject matter expertise (e.g., finance, employment, hospitality, web analytics).

Qualifications

• B.A. or B.S. (focus in Computer Information Systems, Business Management, Engineering, or related area of study is a plus)
• Ability to obtain and maintain a Top Secret (TS) clearance and a Public Trust clearance is required.
• 3+ years’ experience in IT or related industry
• Prior consulting or client management experience preferred
• Intermediate/Advanced SQL skills
• Experience working with Data Visualization tools such as Tableau or Power BI
• Preferred experience with cloud analytics products such as Google Cloud, AWS, or Microsoft Azure
• Preferred knowledge of statistics and experience using statistical packages for analyzing datasets
• Strong analytical aptitude and ability to structure complex or undefined business problems
• Strong verbal and written communication skills; able to report and present findings to varying stakeholders
• Hands-on experience using tools to help clients make data-driven decisions
• Knowledge and practice of core Agile values and principles a plus
• Initiative to learn new strategies and trends to continue to educate self analytically, technically, and technologically
• Intermediate experience with Microsoft Excel and Power Point
• Understanding of DevOps Research and Assessment (DORA) and the capabilities within the DORA capability catalog is encouraged

Excella is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Excella is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact or 7

About Us

Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $7.6 billion in revenue for 2024, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for industrial, commercial, institutional, and residential-related building projects.

The Role We Want You For

The Community Engagement Specialist will be responsible for supporting place-based community engagement efforts for a large-scale data center project in Haskell, Texas. This role will help build trusted relationships with local stakeholders, support workforce and skilled trades initiatives, and expand participation of local businesses in project opportunities. The Community Engagement Specialist will collaborate closely with project leadership, procurement, finance, and construction teams to ensure meaningful local impact throughout the life of the project.

The Specifics of the Role

• Execute a Haskell-focused community engagement strategy aligned with project goals.
• Lead the organization of community meetings, listening sessions, workforce events, and local nonprofit engagements.
• Serve as the primary liaison with local stakeholders including city officials, school districts, workforce boards, community colleges, and nonprofit organizations.
• Research and track local social and economic issues and community priorities within Haskell County and surrounding communities.
• Work in conjunction with Procurement and Finance to communicate Local Business opportunities to internal teams and external partners.
• Maintain records of prime subcontractor Local Business commitments and utilization.
• Compile and maintain a directory of local vendors and potential bidders.
• Support outreach events and networking opportunities to promote project contracting opportunities.
• Collaborate with project teams to track first-tier and second-tier Local Business participation.
• Assist with collection and reporting of hyper-local, local, and regional spend data.
• Support workforce initiatives aligned with site work, MEP, concrete, steel, and general labor trades.
• Assist project teams with tracking and monitoring participation of local residents in construction trades.
• Coordinate data gathering and reporting for workforce programs, site tours, internships, and pre-apprenticeship efforts.
• Support partnerships with local school districts, community colleges, and workforce boards.
• Assist with development and maintenance of reports and dashboards related to community engagement, Local Business utilization, and workforce outcomes.
• Provide community engagement and local impact information to support proposals and presentations.
• Maintain organized records and documentation.
• Attend meetings and events with organizations that support community engagement, workforce development, and local economic inclusion.
• Perform other duties as assigned

Requirements

• Associate’s Degree or higher from an accredited institution and at least 3 years of related experience, or equivalent combination of education and experience.
• Experience or demonstrated interest in community engagement, workforce development, or local economic development.
• Strong organizational, planning, and documentation skills.
• Effective verbal and written communication skills.
• Ability to work independently in a fast-paced construction or infrastructure environment.
• Proficient in Microsoft Office Suite, including intermediate Excel skills.
• Ability to work onsite full-time in Haskell, TX.
• Some travel throughout Haskell and surrounding counties.

Some Things You Should Know

• No other builder can offer the collaborative design-build approach that Clayco does.
• We work on creative, complex, award-winning, high-profile jobs.
• The pace is fast!

Why Clayco?

• 2025 Best Places to Work – St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal.
• 2025 ENR Midwest – Midwest Contractor (#1).
• 2025 ENR Top 100 Design-Build Firms – Design-Build Contractor (Top 5).
• 2025 ENR Top 100 Green Contractors – Green Contractor (Top 3).
• 2025 ENR Top 25 Data Center Builders – Data Center Contractor (Top 3).

Benefits

• Discretionary Annual Bonus: Subject to company and individual performance.
• Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!
• Subject to company and individual performance.

Compensation

• The salary range for this position considers a wide range of factors in making compensation decisions including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. Compensation decisions are dependent on the facts and circumstances of each case.

Himalaya Wellness USA LTD, a dietary supplement and personal care company, is seeking an experienced and highly driven Director of Supply Chain & Operations to oversee its supply chain for The Americas region (North & South America). This role will manage all aspects of the supply chain including planning, purchasing, distribution, and inventory management to ensure sales continuity in The Americas Region. Additionally, this role will oversee operations at Himalaya’s facility in Sugar Land and any outsourced partners. The Director of Supply Chain & Operations will report to the VP of Operations.

Duties and Responsibilities

• Lead and develop the overall supply chain and operations strategy.
• Develop and implement an effective strategic supply chain plan.
• De-risk potential supply shortages and identify and validate secondary source vendors.
• Manage demand planning to ensure healthy inventory levels across all geographies.
• Manage relationships with retail distribution centers globally to ensure accuracy and on-time delivery of all retail POs.
• Monitor Amazon and other e-commerce fulfillment performance to ensure all orders are shipped on time, in full, and within desired service levels.
• Provide input and intelligence on ingredient sourcing in collaboration with Manufacturing and Procurement.
• Support innovation by introducing new and innovative raw material opportunities.
• Analyze operational data and implement strategies to optimize the supply chain.
• Manage priorities across teams to ensure successful and timely execution.
• Ensure US market compliance with Federal and State laws including DSHEA and California Prop 65.
• Represent the organization during audits including FDA, Texas Department of Health, and other regulatory bodies.
• Implement vendor scorecarding and process improvements.
• Establish reporting systems with clear analysis, KPIs, and dashboards.
• Implement processes to mitigate and troubleshoot post-delivery issues with minimal cost impact.
• Develop policies and metrics for vendor selection, supplier scorecarding, and cost reduction initiatives.
• Lead continuous process improvement initiatives with annual goals.
• Establish and execute a domestic sourcing strategy.
• Identify and develop US-based vendors for supplements and personal care production.
• Negotiate with third-party suppliers and manufacturers to ensure cost competitiveness.
• Collaborate with Quality Assurance to ensure cGMP (21 CFR Part 111) compliance.
• Oversee third-party manufacturing operations and quality control.
• Manage Supply and Quality Agreements with third-party manufacturers.
• Directly or indirectly manage operations team members.
• Collaborate closely with internal warehouse teams and 3PL providers.
• Support Marketing and Sales initiatives with operational execution.
• Provide regular updates to offshore suppliers regarding forecasts and safety stock.

Competencies

• Deep knowledge of FDA DSHEA and cGMP (21 CFR Part 111).
• Knowledge of contract manufacturing models.
• Ability to identify material cost savings opportunities.
• Ability to work effectively with local and remote teams.
• Ability to navigate ambiguity and develop solutions where processes do not exist.
• Strong project management and timeline development skills.
• Excellent written and verbal communication skills.
• Customer-centric mindset with a bias for action.

Required Qualifications

• Bachelor’s degree in Supply Chain Management or Industrial Engineering; MBA preferred.
• 12–15+ years of experience in Consumer Goods Supply Chain, preferably in the Dietary Supplements Industry.
• Experience with SAP or similar ERP systems (SAP preferred).
• Advanced proficiency in MS Excel, MS PowerPoint, and MS Outlook.
• Detailed knowledge of planning, purchasing, and manufacturing processes.
• Experience managing teams across multiple time zones.
• Strong analytical skills and business acumen.
• Demonstrated success in complex and ambiguous business environments.
• Excellent organizational skills and attention to detail.

Compensation and Benefits

• Competitive base salary and bonus, commensurate with experience.
• Company benefits including medical, dental, vision, life, disability, and 401(k).

This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the role. Duties, responsibilities, and activities may change or be assigned at any time with or without notice.

This position is responsible for leading the demand planning process to ensure accurate forecasting, inventory optimization, and alignment between supply chain, sales, and operations. This role analyzes market trends, customer data, and historical sales to develop reliable demand forecasts that support business goals and service-level targets. The Demand Manager collaborates cross-functionally with Sales, Marketing, Finance, and Supply Chain teams to drive forecast accuracy, manager demand variability, and support strategic planning initiatives.

Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Develop, maintain, and improve demand forecasts using statistical models, historical data, and market intelligence.
• Ensure forecasts reflect key business drivers such as promotions, seasonality, and product lifecycle changes.
• Monitor forecast accuracy and identify causes of variance, implementing corrective actions as needed.
• Lead cross-functional meetings with Sales, Marketing, Finance, and Supply Chain to align on demand assumptions and strategic priorities.
• Communicate forecast insights and risks to leadership to support business decision-making.
• Work closely with Operations to ensure alignment between demand forecasts and production or procurement plans.
• Facilitate and support monthly S & OP processes by providing demand insights, forecasts, and analysis.
• Present key demand metrics, forecast accuracy, and business implications during S & OP meetings.
• Partner with Finance to support revenue and budget forecasting.
• Analyze market trends, customer orders, and historical data to identify patterns and opportunities for improvement.
• Prepare regular reports and dashboards summarizing forecast performance, demand trends, and key performance indicators (KPIs).
• Utilize demand planning tools and Erp systems to manage data and improve process efficiency.
• Identify and implement process improvements to enhance forecast accuracy and planning efficiency.
• Evaluate and optimize demand planning systems, models, and methodologies.
• Support training and development of department in demand planning best practices.

NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Participate in cross-functional projects such as system upgrades, new product introductions, or process improvement initiatives.
• Assist with data validation or testing during implementation of new forecasting tools or ERP modules.
• Prepare ad hoc reports, presentations, or analyses for leadership as requested.
• Support documentation of demand planning procedures and process standards.
• Maintain planning calendars, meeting notes, and records related to demand planning activities.
• Provide occasional training or mentoring to team members or cross-functional partners on demand planning concepts or tools.
• Attend professional industry conferences to stay current on forecasting trends and technology.
• Serve as a backup for related planning or supply chain functions during absences or peak periods.
• Provide support to inventory, supply, or planning teams as needed.
• Preform other related tasks or participate in company initiatives that support overall business objectives but fall outside the primary scope of demand management.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Primarily office setting and requires prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for data entry, report preparation, and computer use.
• Occasional standing, walking, or reaching as needed to retrieve files or attend meetings.
• Occasionally lift or move materials up to 15 pounds.
• Visual acuity is required for viewing computer screens, reading reports, and analyzing data.
• Typical office environment with standard lighting, temperature, and noise levels.
• Standard business hours, with occasional extended hours during month-end, forecasting cycles, or critical business deadlines.
• Interaction with cross-functional teams, often through virtual collaboration tools.

COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES:

• Ability to interpret complex data, identify trends, and make sound, data driven decisions.
• Work effectively across departments to build consensus and align demand plans with organizational goals.
• Strong verbal and written communication skills for presenting forecasts, insights, and recommendations to leadership.
• Demonstrates foresight in aligning demand forecasts with long-term business objectives and market trends.
• Identifies potential demand issues and develops proactive solutions to balance supply and demand.
• Maintains high accuracy in forecasting, data analysis, and reporting.
• Strong understanding of demand planning, forecasting methodologies, and supply chain principles.
• Familiarity with Sales and Operations Planning processes and cross-functional business alignment.
• Knowledge of statistical forecasting tools and techniques (regression, moving averages, seasonality modeling)
• Working knowledge of ERP and demand planning systems or equivalent.
• Understanding inventory management, procurement, and logistics concepts.
• Proficiency with data analysis and reporting tools.
• Ability to analyze large datasets and translate into actionable business insights.
• Strong organizational and time management skills; capable of managing multiple priorities under tight deadlines.
• Proficiency in Microsoft Office Suite; advanced Excel skills preferred.
• Capacity to lead meetings and influence cross-functional teams without direct authority.
• Ability to adapt to changing business conditions and market dynamics.
• High level of integrity, accountability, and commitment to continuous improvement.
• Strong quantitative and analytical background with experience using statistical models and demand planning software.

EDUCATION & EXPERIENCE:

REQUIRED:

• Bachelor’s degree in Supply Chain Management, Business Administration, Operations Management, Economics, Statistics, or a related field is required.
• 5-7 years of experience in demand planning, forecasting, or supply chain management, preferably within a manufacturing, distribution, or consumer goods environment.
• Demonstrated experience with forecasting tools, Erp systems, and data analytics platforms.
• Proven track record of improving forecast accuracy, supporting S & OP processes, and collaborating across department

PREFERRED:

• Master’s degree in Business, Supply Chain, or related discipline.
• Professional certifications such as APICS CPIM, CSCP, or IBF Certified Professional Forecaster.
• Experience leading a demand planning team or function in a multi-site or global organization.
• Familiarity with Lean, Six Sigma, or Continuous improvement methodologies.

The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO.

Job Position: Demand Planner II

Target Pay Range: $90,000-$110,000/year, depending on level of relevant experience and qualifications

Employment Classification: Full-Time

Position Location: Remote

About us:

Headquartered in Vernon, CA, Golden West Food Group is a premium full spectrum manufacturer and distributor of fine food products. Family owned and operated since 1977, our Company offers more than 4,000 products to a variety of customers in both the foodservice and retail channels. We are committed to providing the highest quality food products with an unrelenting commitment to fresh, nutritious ingredients and promotion of eco-friendly business practices.

Duties and Responsibilities:

The Demand Planner is responsible for developing accurate demand forecasts and analyzing market trends to support business planning and operational decision-making. This role works closely with Sales, Marketing, and Product teams to translate business insights into actionable demand plans, ensuring alignment with corporate objectives.

• Develop and maintain short- and long-term demand forecasts using historical data, market trends, promotional insights and business inputs.
• Monitor and analyze sales performance, demand variability, and forecast accuracy, identifying areas for improvement.
• Collaborate with Sales, Marketing, and Product Management to incorporate promotions, new product launches, and market trends into demand plans.
• Monitor forecast accuracy and performance metrics, identifying patterns, trends, and opportunities for improvement.
• Support the S&OP process by providing timely, accurate, and data-driven insights for cross-functional planning discussions and decision-making.
• Perform scenario analysis and “what-if” modeling to evaluate potential business outcomes.
• Prepare reports and dashboards summarizing forecast trends, performance, and risk areas.
• Identify and communicate risks or constraints in meeting demand to Supply Chain and Production teams.
• Maintain demand planning systems and ensure data integrity within ERP/MRP tools.
• Generate reports and metrics on forecast accuracy, bias, and inventory performance to support continuous improvement initiatives.
• Assist with ad hoc analysis related to product launches, market trends, and supply chain performance.

Qualifications and Experience:

• Bachelor’s degree in Supply Chain, Business, Operations Management, or a related field.
• 2–5 years of experience in demand planning, forecasting, or business analytics.
• Strong analytical skills with proficiency in Excel and Power BI.
• Excellent communication, presentation, and relationship-building skills — able to collaborate effectively with internal stakeholders and external partners.
• Experience with statistical forecasting tools or software (e.g., SAP IBP, Kinaxis, JDA).
• Strong analytical, organizational, and problem-solving skills; ability to manage complexity and prioritize in a fast-paced environment.
• Analytical mindset with strong financial acumen and understanding of inventory management.

Preferred Qualifications:

• Experience managing multiple production facilities.
• APICS / CPIM or similar supply chain certification.
• Experience supporting the launch, growth, and operational scaling of a start-up organization.
• Familiarity with food safety standards, quality assurance programs, and regulatory compliance requirements in a manufacturing or production environment.

Benefits Overview:

• Holiday Pay
• Paid Time Off
• Health Insurance
• Vision Insurance
• Dental Insurance
• Accident Insurance
• Life Insurance
• Flexible Spending Account (FSA)
• 401k