Topstep Dashboard Jobs in Usa

SUMMARY

The Senior Applied Meteorologist / Weather Services Lead will be responsible for delivering high-quality applied meteorology services while driving business growth, client development, and service innovation. This role blends technical meteorology expertise with consulting leadership, client engagement, and strategic expansion of Trinity’s weather and atmospheric intelligence capabilities.

The ideal candidate brings deep applied meteorology experience, understands operational and regulatory use cases, and has a proven track record of growing consulting or professional services offerings.

DUTIES AND RESPONSIBILITIES:

• Provide decision-grade, site-specific weather forecasts tailored to client operations, assets, and risk profiles.
• Lead the development and application of pollutant forecasting services by integrating meteorological analysis, emissions data, and modeling results to deliver actionable air quality insights.
• Lead fire weather forecasting efforts, including Red Flag monitoring, fire weather indices, smoke dispersion, and incident-specific briefings.
• Conduct advanced wind analysis and forecasting to support air permitting, dispersion modeling, flare operations, crane/lift planning, and wind-sensitive activities.
• Design and support meteorological monitoring networks, including instrumentation selection, deployment, QA/QC, and data validation.
• Support dispersion, impact, and air quality modeling using real-time and historical meteorological data.
• Perform forensic and historical meteorology analyses for regulatory, litigation, and expert testimony support.
• Deliver daily, event-based, and incident-response forecast briefings for technical and executive audiences.
• Serve as a trusted technical advisor to clients across industrial, energy, construction, government, and emergency management sectors.
• Translate complex weather data into clear, actionable insights for operational, safety, and compliance decisions.
• Collaborate with Trinity’s air quality, permitting, EHS, and compliance teams to deliver integrated solutions.
• Lead growth of Trinity’s Applied Meteorology Services, including service definition, pricing, and go-to-market strategy.
• Identify and pursue new business opportunities, proposals, and strategic partnerships.
• Expand existing client relationships through cross-selling and value-added services.
• Support development of real-time dashboards, decision-support tools, and scalable weather intelligence solutions.
• Contribute to thought leadership, marketing content, and client presentations.
• Mentor junior meteorologists and technical staff.
• Establish best practices, methodologies, and quality standards for applied meteorology services.
• Support recruiting and training as the practice grows.

REQUIRED SKILLS/ABILITIES:

• Demonstrated experience delivering site-specific, operationally focused weather intelligence.
• Strong background in at least one of the following:
• Fire weather forecasting
• Wind and boundary-layer meteorology
• Air quality and dispersion modeling support
• Forensic or historical meteorology
• Proven experience driving business growth, including client development, proposal support, or service line expansion.
• Ability to communicate complex technical concepts to non-technical audiences.
• Experience working with regulatory-grade or defensible meteorological analyses.
• Certified Consulting Meteorologist (CCM) or progress toward certification.
• Experience supporting air permitting, compliance, or litigation-related meteorological analyses.
• Familiarity with real-time data systems, dashboards, and environmental data visualization.
• Experience working in consulting or professional services environments.

EDUCATION AND EXPERIENCE:

• Bachelor’s or Master’s degree in Meteorology, Atmospheric Science, or a related field.
• 7+ years of experience in applied meteorology, forecasting, or atmospheric science in operational, consulting, or industrial settings.

PHYSICAL REQUIREMENTS:

The physical requirements listed below represent the minimum standards that an employee must meet to perform the essential functions of this role successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform these functions.

• Regularly required to sit, use hands and tools, and communicate verbally.
• Occasionally required to stand, walk, and reach with hands and arms.
• Must occasionally lift and/or move up to 50 pounds.
• Ability to travel up to 30%.

YOUR ROLE

The Senior Marketing Communications Specialist is a strategic role responsible for driving CEVA’s marketing communications across North America. Based in Houston, TX and reporting to the Head of Communications & Marketing for North America, this position serves as a key partner to business leaders and sales teams to elevate CEVA’s brand presence and accelerate growth.

The role encompasses leadership in tradeshow and event activation, account-based marketing (ABM) leveraging Pardot and Salesforce, social media strategy, and media relations. The successful candidate will design and execute integrated campaigns that support CEVA’s core product lines—Ground & Rail, Air & Ocean, and Contract Logistics—while ensuring measurable impact on pipeline generation, customer engagement, and brand visibility. This position requires cross-functional collaboration with Sales, Product, and Operations teams, as well as external agencies, to deliver programs that blend creativity with data-driven performance.

Ideal candidates will demonstrate strategic thinking, operational excellence, and the ability to manage multiple priorities in a fast-paced environment, all while maintaining CEVA’s commitment to innovation and sustainability.

WHAT ARE YOU GOING TO DO?

• Plan, manage, and execute tradeshows and customer events across North America (pre-show outreach, onsite activation, post-show follow-up).
• Develop and implement account-based marketing (ABM) plays leveraging Pardot (Account Engagement) and Salesforce—targeting priority accounts for Ground & Rail, Air & Ocean, and Contract Logistics.
• Create clear, compelling content (social posts, press materials, web/landing copy, collateral) aligned to product and campaign objectives.
• Own social media calendars and publishing; coordinate paid/organic campaigns with performance tracking (UTMs, analytics).
• Support media relations (story development, pitches, spokesperson coordination) to secure high-quality trade and Tier-1 coverage.
• Collaborate with Sales, Product, and Operations to ensure brand consistency and message pull-through across all touchpoints.
• Build dashboards and deliver campaign/event performance readouts with insights and optimization recommendations.
• Maintain marketing SOPs and SLAs; ensure data hygiene and accurate campaign attribution in Pardot/Salesforce.

WHAT ARE WE LOOKING FOR?

• Bachelor’s degree in Marketing, Communications, or related field.
• 6–8 years of progressively responsible experience in marketing communications (logistics/transportation/supply chain experience preferred).
• Demonstrated tradeshow and event management experience (planning, budgeting, vendor coordination, lead capture, post-event reporting).
• Hands-on experience with Pardot (Account Engagement) and Salesforce in support of ABM programs (segmentation, scoring, automation, attribution).
• Excellent writing and editing skills across formats: social, press releases, web/landing pages, sales collateral.
• Social media expertise (LinkedIn primary; familiarity with X/Instagram/YouTube) including content calendars, best practices, and analytics.
• Media relations familiarity (trade press outreach, message development, spokesperson preparation).
• Strong project management skills; ability to prioritize and deliver multiple initiatives on deadline in a fast-paced environment.
• Data-driven mindset with proficiency in marketing analytics and reporting (UTMs, dashboards, KPIs).
• Collaborative working style and stakeholder management; comfortable interfacing with Sales and executive leadership.

Key Performance Indicators (KPIs)

Trade shows & Events

• Sourced pipeline from events ($) within 60–90 days.
• Influenced pipeline from events ($) via campaign influence.
• MQL volume & quality; MQL→SAL and SAL→SQL conversion rates.
• Pre-booked meetings with target accounts; onsite engagement rate (% of scans from named accounts).
• Cost per Qualified Lead (CPQL); attendee and internal sales satisfaction (NPS/CSAT).

ABM (Pardot/Salesforce)

• Target account coverage (% of named accounts with ≥3 engaged contacts).
• Buying-group depth (distinct personas engaged per account).
• Account Engagement Score (AES) lift vs. baseline.
• ABM opportunity rate (% of engaged target accounts opening opportunities).
• MQA→Opportunity conversion and sales velocity improvement.

Social Media

• Follower quality growth (net new ICP followers).
• Engagement rate by impressions; CTR to owned pages.
• Social-assisted conversions (form fills/demos from social UTMs).
• Category share of voice (SOV) vs. competitors in North America.

Media Relations

• Tier-1 and trade coverage volume per quarter.
• Message pull-through (% of placements including priority messages).
• Quoted spokesperson rate (% of coverage with named CEVA quotes).
• Referral traffic and goal completions from earned media backlinks.

Operational Excellence

• Campaign SLA adherence (% delivered within SLA).
• MarTech hygiene score (% complete required fields on event leads within 7 days).
• Budget accuracy (actuals vs. plan within ±10%).

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

WHY JOIN CEVA

Join a global logistics leader where innovation, collaboration, and operational excellence drive tangible customer outcomes. In this role, you’ll shape CEVA’s North America narrative across Ground & Rail, Air & Ocean, and Contract Logistics—bringing integrated campaigns to life at marquee tradeshows, in the media, and across social channels. You’ll partner closely with Sales and Operations, gain visibility with executive leadership, and have the latitude to build programs that measurably impact pipeline and brand.

Job Title: Head of Amazon Performance Advertising & AI Automation (Fine Jewelry)

Location: Chicago, IL

Industry: Fine Jewelry

Market: US

Channel: Amazon

Direct Reports: None

Salary Range: (USD) $100k to $150k in annual base salary depending on experience + up to 100% in bonus

Visa: No sponsorship possible. Must have valid work authorization

Job ID: ZR_9552_JOB

Remote work policy: On-site

Job Seniority: Middle Management Level

Company size: Medium (50-1000 ppl)

Company Ownership: Privately Owned

Industry(ies): Jewelry, Consumer Goods, Luxury Goods, Watches / Jewelry,

Function(s): Digital Marketing, eCommerce,

Region(s): Chicago, NORTH AMERICA, USA, Illinois

Company description

Our client is an established player in the fine jewelry sector, with a long-standing B2B business and a rapidly growing direct-to-consumer channel on Amazon. The organization operates with dedicated internal teams covering product, pricing, and creative execution. The next phase of growth requires building deeper, in-house performance advertising capability and reducing reliance on external agencies.

Objective of the Role

The Head of Amazon Performance Advertising and AI Automation will own paid media performance on Amazon, with clear accountability for revenue growth and efficiency. This leader will define strategy, manage spend, and build an AI-enabled optimization approach that improves speed and decision quality across thousands of SKUs. Success will be measured by profitable growth, disciplined KPI management, and the successful transition of critical performance capabilities from agencies to an internal operating model.

Ideal Profile

The ideal candidate is an Amazon Ads performance specialist who has operated in a high-growth environment and is comfortable acting as an owner of results. They are highly analytical, decisive, and able to turn complex datasets into clear actions. They are also automation-minded, able to use modern AI tools and work effectively with engineers or external technical resources to build systems that scale. Industry background is flexible; demonstrated Amazon performance outcomes matter most.

Responsibilities

• Own Amazon advertising strategy and execution across Sponsored Products, Sponsored Brands, and Sponsored Display, ensuring strong ROAS and contribution margin discipline.
• Manage and optimize a significant annual advertising budget, reallocating spend dynamically based on performance signals and business priorities.
• Design and implement an AI-enabled optimization framework (bidding, targeting, budget allocation, experimentation cadence, and performance monitoring).
• Build dashboards, analytics, and reporting that provide clear visibility into performance drivers by SKU, category, and campaign type.
• Lead the transition away from agency dependency, including knowledge capture, process definition, and a controlled handover of programs and playbooks.
• Partner closely with internal teams (pricing, promotions, product, and creative) to align advertising decisions with assortment, inventory, and promotional plans.
• Establish test-and-learn rigor, including structured experimentation and rapid iteration to identify scalable growth levers.
• Build and manage a support model over time (internal hires and/or offshore analysts), with clear SOPs and quality controls.

Requirements

• Proven track record owning Amazon Ads PPC performance in a high-volume catalog environment, including budget ownership and measurable growth outcomes.
• Strong command of performance marketing metrics and levers (ROAS, TACoS, CVR, CTR, CPC, contribution margin, incrementality considerations).
• Demonstrated ability to use automation and data tooling (advanced spreadsheets, BI dashboards, scripts, APIs, or equivalent approaches) to scale decision-making.
• Comfort leveraging modern AI tools to accelerate analysis, workflow automation, and operational efficiency, with the judgment to validate outputs.
• Strong business acumen and a bias for action, able to make rapid decisions while maintaining KPI and profitability discipline.
• Excellent stakeholder management, with the ability to operate cross-functionally without owning creative production.
• Location: preference for an in-office presence, with flexibility for exceptional candidates.

Title: Head of Brokerage Operations

Location: On-site or Hybrid (Charlotte, NC)

Reports to: CEO

Type: Full-Time, Salaried

Compensation: $105,000 - $130,000 base + performance bonus

This is an immediate hire. We are actively interviewing and will move quickly for the right candidate.

About Serve Freight

Serve Freight is a growing freight brokerage specializing in high-stakes, time-sensitive, and complex shipments. We are building a multi-division logistics platform, with a freight brokerage that runs like a machine. We need someone who can help operate the machine, own its performance, and ensure every team member knows exactly how to run their part of it.

The Role

As the Head of Brokerage Operations, you will play a central role in scaling Serve Freight's operational infrastructure and execution quality. You will work directly alongside the CEO and leadership team to build, document, and run the systems that power every function in the company.

Your primary job is building the internal engine that makes everything work seamlessly: SOPs, process flow maps, training programs, operational playbooks, KPI ownership, and accountability systems across sales, carrier sales, and operations support teams.

This role is for an operator who doesn’t just build the engine but can squeeze every ounce of horsepower out of it for consistent results. You are comfortable recording a Loom walkthrough for track and trace, designing a process flow map in Miro, pulling a report on speed-to-quote, and coaching a team member on performance standards all in the same afternoon.

Role and Responsibilities

• Own and continuously improve the end-to-end operational workflow, from quoting through delivery, identifying bottlenecks, eliminating inefficiencies, and driving measurable outcomes across the brokerage.
• Design, document, and implement SOPs, process flow maps, and operational playbooks that create consistency, reduce errors, and enable the team to scale without sacrificing quality.
• Build and maintain training and development materials for all sales and operations staff, ensuring every team member has clear guidance, knows the standard, and can execute independently.
• Interface with and provide hands-on operational leadership to the sales, carrier sales and operations support team, setting expectations, running quality control, and driving continuous improvement.
• Own internal KPIs and outcomes, proactively surfacing issues and executing fixes before they become customer and/or carrier facing problems.
• Leverage and optimize tools and systems, to include but not limited to Turvo, Hubspot, Miro, Notion, Loom and Highway, to improve process efficiency, data accuracy, and team workflows.
• Collaborate directly with the CEO and leadership team on strategic planning and the operational foundation for Serve Freight's next phase of growth.
• Support the buildout of a scalable freight brokerage, including contributing to hiring decisions, onboarding frameworks, and performance standards as the company grows.

What You Will Do

First 30 Days

• Shadow every role (AM, AE, carrier sales, track/trace, admin). Document strengths, gaps, and bottlenecks for each function.
• Identify the top 10 processes needing SOPs first, ranked by both revenue impact and employee experience impact.
• Monitor baseline operational KPIs such as time-to-quote, quote-to-book, on-time-delivery and gross margin.
• Begin building relationships with the sales, carrier sales and operations support teams. Understand current workflows, communication rhythms, and quality gaps.
• Be active in the weekly operating cadence, contributing operational insights and surfacing improvement opportunities.
• Begin building interview rubrics, scoring criteria, and onboarding frameworks for upcoming hires.
• Pull initial snapshots of operational performance: volume by account, margin by lane, team productivity, and carrier performance to support leadership decision-making.

Days 31-90

• Build and publish the first ~10 SOPs with Loom walkthroughs. Begin building the training library for all sales, carrier sales, and operations support staff.
• Complete an end-to-end company-wide process flow map focusing on speed to cash. Identify every handoff, bottleneck, and failure point.
• Run the first monthly performance reviews using real data and the KPI framework.
• Design and document a structured onboarding program for all future operations and carrier sales hires.
• Define minimum activity requirements, performance tiers, and escalation protocols for the operations team and carrier sales.
• Build a live performance dashboard so the team and leadership have real-time visibility into operational KPIs.
• Deliver a clean operations report for leadership: volume trends, margin by customer, team productivity metrics, and bottleneck status. Reporting and operational analysis owned by you.
• Audit the current Turvo TMS setup: identify configuration gaps, unused features, and integration opportunities that support the SOP and automation rollout.
• Transition into direct operational leadership of the overseas team, with clear expectations, regular check-ins, and quality control cadence in place.

Days 91-180

• All core SOPs complete (~20+). Loom library and training materials built. Process flow maps finalized and published.
• Deploy 2-3 automations that eliminate manual work and reduce error rates.
• Launch incentive programs tied to operational KPIs.
• CEO removed from weekly operational meetings. Cadence runs independently under your leadership.
• Operations reporting runs on a recurring cadence. Leadership has a standing data package for strategic planning.
• Begin scoping operational playbooks for future division expansions.
• Training and development materials are complete, maintained, and actively used by all operations and carrier sales staff.
• Operations support teams operating under your direct leadership with documented workflows, performance standards, and escalation protocols.

What You Bring

Required

• 3-7 years in the freight brokerage or logistics industry. You have seen inside a brokerage and understand the full workflow from quote to delivery.
• Strong process documentation skills. You have built SOPs, training programs, process flow maps, or operational playbooks before, not just followed them.
• Comfortable pulling data and building reports. You do not need to be a strategist, but you need to be fluent in operational, carrier, and revenue metrics and able to surface what matters.
• Experience with TMS platforms (Turvo preferred) and CRM tools (HubSpot preferred).
• Proficiency with DAT, Highway, and standard freight coverage and compliance tools.
• Proficiency with Notion, Loom, Miro, Google Workspace, and basic spreadsheet modeling.
• Self-directed. You create your own task list, identify what needs fixing, and go fix it without waiting for direction.
• Comfortable with accountability. You will coach, confront, and hold people across the organization to the standards you help build.
• Experience building or leading training and onboarding programs.

Preferred

• Experience building operational dashboards or recurring performance reports.
• Background in process automation (Zapier, Make, or TMS-native tools).
• Experience in a high-growth or founder-led environment, wearing multiple hats.
• Exposure to project logistics, over-dimensional/overweight freight, or specialized/high-stakes shipments.
• Familiarity with carrier vetting and sourcing workflows, and compliance documentation (insurance, authority, safety scores).
• Experience managing or providing operational leadership to remote teams.

Location: Remote (temporarily, and then hybrid in Atlanta)

Contract Length: Open-ended and potential for permanent hire

About the Role:

We’re seeking a hands-on, functional Salesforce Business Analyst to support a newly launched Salesforce environment. This is a contract role for a multi-year enterprise project. The ideal candidate will be a strategic admin who can implement solutions directly in Salesforce, support business users, and demonstrate proficiency in key tools — not a generalist BA or developer.

Key Responsibilities:

• Build reports and dashboards to support business processes
• Perform data manipulation using SOQL and Data Loader (e.g., extract, clean, and re-import data)
• Communicate requirements visually in Salesforce, showing the click-path for users, rather than just flowcharts
• Support business users in executing Salesforce tasks while keeping the role focused on functional administration

Must-Have Skills:

• Proven experience as a functional Salesforce BA or strategic admin
• Hands-on experience in Salesforce UI, reporting, and dashboards
• Proficiency in SOQL and Data Loader
• Ability to demonstrate solutions live
• Strong communication and ability to guide business users through Salesforce processes
• Comfortable with a long-term contract with potential for conversion

Position Title: Real-Time Energy Scheduler/Curtailment Specialist

Organization Name: Applied Talent Resources

Reports To: VP of Operations

FLSA Status: Exempt/Full Time

Job Level: Individual Contributor

Primary Location: Fargo or Jamestown, ND

At Applied Digital, we are the epicenter of AI innovation, crafting cutting-edge data center solutions tailored for the demands of high-performance computing. Designed from the ground up to support AI and machine learning workloads, our infrastructure is the backbone of tomorrow’s technological advancements, including AI-driven video and generative platforms.

We are:

• Forward-Thinkers: With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution.
• Resilient: We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers.
• Innovative Designers: Leveraging the latest technologies, we create visionary solutions that redefine industry standards.

We remain committed and steadfast in solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward-thinking innovators driving the AI revolution.

Job Overview:

The Real-Time Scheduler / Curtailment Specialist plays a critical operational role in Applied Digital’s energy optimization strategy across its North Dakota data center footprint. This role focuses on executing real-time and intraday curtailment actions, monitoring price signals, and ensuring operational compliance during high-volatility windows.

This position requires strong situational awareness, rapid decision-making skills, and a technical understanding of grid behavior, LMP price dynamics, and operational constraints. Candidates from power plant operations, utility dispatching, ISO operations, or generation control rooms are highly preferred due to their experience in fast-paced, time-sensitive environments.

Key Responsibilities:

Real-Time Operational Execution

• Execute curtailment actions based on live market prices, operational limitations, and approved strategy.
• Continuously monitor LMP price curves, real-time SCADA data, load forecasts, outage impacts, and congestion trends.
• Adjust site operating levels when intraday price deviations or grid advisories occur.
• Coordinate tightly with Operators to ensure precise and timely execution of curtailment instructions.

Utility / Market Coordination & Compliance

• Submit curtailment notifications, operating adjustments, and required communications to utilities or market operators.
• Interpret and act on system advisories, transmission congestion notices, outage reports, and tariff requirements.
• Monitor for imbalance risk, schedule deviations, or non-compliance conditions and escalate as needed.
• Ensure all actions align with utility tariffs, operational limits, and internal compliance standards.

Cross-Functional Collaboration

• Partner with Analysts to refine optimization models, deliver real-time data feedback, and strengthen short-term forecasting.
• Provide operational insights to Engineering and Operations Leadership based on real-time system behavior.
• Support training of Operators on foundational optimization principles and response pathways.

Continuous Improvement & SOP Development

• Participate in daily review of prior-day events to evaluate execution quality and identify optimization improvements.
• Assist in the development of SOPs, escalation ladders, and response playbooks.
• Support the expansion of automation, dashboards, and tracking systems.

Peak Volatility Coverage

This role is part of a rotating coverage schedule for the hours most critical to optimization:

• 6 AM – 10 AM (morning volatility)
• 5 PM – 9 PM (evening volatility)

Additional availability may be required during extreme weather, unplanned grid events, or market anomalies.

Required Qualifications:

• 2–5+ years of experience in any of the following:
• Utility real-time operations or load dispatch
• Power plant control room operations
• Generation dispatching or merchant power scheduling
• Transmission or balancing authority operations
• Strong understanding of:
• LMP pricing behavior and congestion impacts
• Transmission constraints, reliability events, and operational limits
• Ramp rates, load flexibility, and industrial operating profiles
• Proficiency with SCADA systems, dispatch consoles, or utility/ISO operational portals.
• Ability to interpret operational and pricing data quickly and accurately.
• Strong verbal communication skills and calm decision-making under pressure.

Preferred Qualifications:

• Experience operating within MISO, SPP, ERCOT, or similar markets.
• Familiarity with large industrial loads, data center operations, or flexible load management.
• Exposure to demand response programs, curtailment workflows, or load optimization.
• Experience building or using real-time dashboards or plotting/analytic tools.

Physical Requirements:

Able to remain in a seated position for an extended period and to lift and carry up to 15 lbs. (office manuals, case notebooks, case files, case materials, standard boxes, report binders, etc.) as needed.

Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship.

Working Conditions by Location:

Remote: The Company agrees that Employee may work from home provided employee is in good standing, has a continuous secured internet connection, necessary equipment, and is accessible by MS Teams, phone, fax, and e-mail during business hours. (See Telework policy.)

Office Environment: Business office hours, with work hours necessary to satisfactorily perform job functions. Some overtime may be required to accomplish timely work demands and meet the company’s professional commitments. Overtime hours worked are paid to nonexempt employees at one and a half times their hourly pay rate.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents acknowledge that they possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Analytical Product Manager

User Feedback & Competitor Comparison (Advanced WiFi)

Pay: $65-$70/hr

Location: Greenwood Village, Co. 4 days onsite/1 day remote.

Goal

• Bolster data driven investigations to improve Advanced WiFi performance, end‑client interoperability, and overall customer satisfaction by leveraging internal and external customer/user feedback into actionable investigations.

Program Overview

• Review and facilitate user feedback loops for both internal employee and external customers insight
• Maintain open, rapid communication channels with internal stakeholder teams to make actionable impacts from reviewed customer/user feedback
• Inform Spectrum’s roadmap by tracking device ecosystem trends and upcoming features
• Lead competitor comparison documentation and upkeep for all ISP, FWA, and third-party WiFi Hardware and Advanced Feature offerings
• Ability to make decisions and solve problems while working under pressure
• Ability to develop strong working relationships with peers and project members
• Demonstrated experience defining and implementing Lean frameworks within a large enterprise
• Experience with Jira, Confluence, SharePoint, Tableau, and social media aggregation tools such as Talkwalker a plus
• Experience in Telecommunications industry
• Knowledge and experience with Agile delivery frameworks: Agile, Scrum, Kanban, SAFe, Scrum at Scale, LeSS, Lean, Six Sigma

Key Responsibilities

• Synthesize insights from dual feedback streams
• Combine qualitative (sentiment, themes, verbatim comments) and quantitative data (trends, volume, NPS/CSAT scores, engagement metrics) from internal employee programs and external WiFi 7 social/user feedback into clear, prioritized insight reports, executive summaries, and interactive dashboards.
• Translate user and employee voice into actionable product improvements by identifying high-impact pain points, feature requests, and opportunities; create data-backed prioritization frameworks to influence the product roadmap for both WiFi 7 router hardware/firmware and internal employee-facing programs/tools.

• Define and track success metrics tied to feedback
• Establish and monitor KPIs such as sentiment trends, issue resolution velocity, feedback loop closure rate, NPS/CSAT uplift, adoption of addressed features, and reduction in recurring complaints for both internal programs and WiFi 7 router user experience.
• Manage proactive social media engagement and reputation by working with social/media/customer success teams to respond to public feedback, escalate critical issues, convert detractors into advocates, highlight product wins based on positive mentions, and mitigate potential reputational risks emerging from WiFi 7 discussions.

• Roadmap and strategy
• Partner closely with engineering, firmware, UX, and hardware teams to define requirements, write user stories/epics, and ensure that validated feedback directly shapes iterations, bug fixes, new capabilities (e.g., enhanced mesh, AI-driven optimization), and release planning for WiFi 7 products and internal solutions.
• Facilitate cross-functional alignment and feedback review cadences Lead regular insight-sharing sessions, roadmap alignment meetings, and working groups with stakeholders (engineering, support, marketing, customer success, leadership) to present findings, gain buy-in, and track progress on feedback-driven initiatives.

• Governance and compliance
• Ensure data privacy, regulatory compliance, and responsible use of device intelligence.
• Maintain partner scorecards and periodic business reviews.

Core Processes (owned by this role)

• Feedback Collection and Analysis:
• Design and implement systems for gathering feedback from internal employees on company programs, tools, and services, including surveys, focus groups, and usage analytics.
• Monitor and analyze social media channels (e.g., Twitter/X, Reddit, Facebook, LinkedIn) for user feedback on WiFi 7 routers, identifying trends, pain points, and opportunities related to performance, usability, security, and features like multi-gigabit speeds, low latency, and enhanced spectrum efficiency.
• Synthesize qualitative and quantitative data from both internal and external sources to create actionable insights reports, dashboards, and recommendations.

• Product Strategy and Integration:
• Collaborate with engineering teams to prioritize feedback-driven features and bug fixes for WiFi 7 routers, ensuring alignment with technical standards (e.g., 802.11be) and market demands.
• Influence the roadmap for internal employee programs by translating feedback into iterative improvements, such as enhancing user interfaces, integration with existing systems, or adding new functionalities.
• Work with marketing and customer success teams to respond to social media feedback, turning negative experiences into product wins and amplifying positive user stories.

• Cross-Functional Leadership:
• Lead feedback review meetings with stakeholders, presenting data-backed proposals to senior leadership.
• Develop metrics for success, such as Net Promoter Score (NPS), sentiment analysis scores, and resolution rates for identified issues.
• Stay abreast of industry trends in WiFi technology, user experience design, and feedback management tools to innovate collection methods.

Qualifications

• 7+ years in Product Management, Partner/Program Management, or Technical Account Management; telecom/broadband/Wi‑Fi domain experience strongly preferred.
• Hands‑on experience designing and running customer feedback loops and opening investigations based on trending data.
• Strong understanding of Wi‑Fi technologies (802.11ac/ax/be), DFS behavior, mesh systems, client steering/roaming, and device interoperability.
• Proven experience driving cross‑functional programs with Engineering, QA, Operations, Legal, and Marketing.
• Data‑driven: able to define KPIs, interpret telemetry, and build actionable insights (e.g., Tableau/Looker).
• Tools: Jira/Confluence, release management systems, device telemetry platforms; familiarity with Plume/OpenSync, CUJO DI, and prior experience working with vendors a plus.

Success Metrics (KPIs)

• Reduction in RC/TC rates tied to partner/interoperability issues.
• Experience Feedback SLA adherence: # of Tier‑1 partners onboarded and active
• NPS/CX improvements for cohorts impacted by interop fixes
• Decrease in repeat trouble calls for identified device categories or

RELATED WORK EXPERIENCE Number of Years:

Project Management experience 7+

Lean/Agile process experience 3+

EDUCATION, CERTIFICATION & LICENSES:

Bachelor’s degree in computer science, business, marketing, information systems, business administration or related field, or equivalent experience

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO:

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Benefits & Perks:

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.