Theater Outsource Jobs in Usa
872 positions found — Page 7
TruGreen accepts applications on an ongoing basis.
Job Description
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
Position Overview
Performs scheduled and preventative maintenance to production equipment, fleet vehicles and specialized equipment. Repairs equipment and orders parts as necessary. Maintains service/repair records.
Responsibilities
- Diagnoses and repairs fleet vehicle chassis and specialized vehicle back-end tank, pump and spray systems.
- Diagnoses and repairs tractors, forklifts, small engines and specialized equipment (aerators, seeders, spreaders, etc.).
- Responsible for accurately documenting all repairs in an electronic maintenance management system.
- Maintain parts inventory and work area in clean and orderly fashion.
- Arranges, follows up and documents outsourced maintenance performed by vendors and local service providers.
- Develops and executes preventative maintenance programs.
- Prepares and manages maintenance budget.
- Responds to vehicle and equipment breakdowns in field as needed/required.
Education and Experience Requirements
- High school diploma or general education degree (GED) and 1-4 years automotive mechanic experience required or equivalent combination of education and experience
Knowledge, Skills, and Abilities
- Ability to operate independently and collaboratively within a team.
- Computer skills with Microsoft Office applications (Word, Excel, Outlook, Internet Explorer, etc.).
- Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence.
- Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Attention to detail.
- Verbal and written communication skills.
- Time management and organizational skills, including punctuality for on-time attendance.
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to:
- Sit, stand and walk
- Use hands and arms to handle, feel or reach
- Speak and hear
- Use close vision abilities
- Operate a vehicle with a valid drivers license
Occasionally required to:
- Lift or move up to 50 lbs
- Stoop, kneel, crouch or crawl
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Noise level
- Low to moderate
Adverse Conditions- Minimal
Pay Ranges
$42,002.00 - $75,602.00 This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks. TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen ( ).
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs pre-employment testing.TruGreen accepts applications on an ongoing basis.
Job Description
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
Position Overview
Performs scheduled and preventative maintenance to production equipment, fleet vehicles and specialized equipment. Repairs equipment and orders parts as necessary. Maintains service/repair records.
Responsibilities
- Diagnoses and repairs fleet vehicle chassis and specialized vehicle back-end tank, pump and spray systems.
- Diagnoses and repairs tractors, forklifts, small engines and specialized equipment (aerators, seeders, spreaders, etc.).
- Responsible for accurately documenting all repairs in an electronic maintenance management system.
- Maintain parts inventory and work area in clean and orderly fashion.
- Arranges, follows up and documents outsourced maintenance performed by vendors and local service providers.
- Develops and executes preventative maintenance programs.
- Prepares and manages maintenance budget.
- Responds to vehicle and equipment breakdowns in field as needed/required.
Education and Experience Requirements
- High school diploma or general education degree (GED) and 1-4 years automotive mechanic experience required or equivalent combination of education and experience
Knowledge, Skills, and Abilities
- Ability to operate independently and collaboratively within a team.
- Computer skills with Microsoft Office applications (Word, Excel, Outlook, Internet Explorer, etc.).
- Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence.
- Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Attention to detail.
- Verbal and written communication skills.
- Time management and organizational skills, including punctuality for on-time attendance.
Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to:
- Sit, stand and walk
- Use hands and arms to handle, feel or reach
- Speak and hear
- Use close vision abilities
- Operate a vehicle with a valid drivers license
Occasionally required to:
- Lift or move up to 50 lbs
- Stoop, kneel, crouch or crawl
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Noise level
- Low to moderate
Adverse Conditions- Minimal
Pay Ranges
$42,002.00 - $75,602.00 This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks. TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen ( ).
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
TruGreen performs pre-employment testing.With a legacy of innovation since 1899, a presence in more than 30 countries, and more than 19,000 employees, we are advancing breakthrough therapies in oncology, cardiovascular disease, rare diseases, and immune disorders.
Guided by our 2030 vision to "be an innovative global healthcare company contributing to the sustainable development of society", we are shaping a healthier, more hopeful future for patients, their families, and society.
Job Summary This position is responsible for enabling the on-time delivery of clinical supplies across the DSI portfolio.
This role is primarily responsible for supporting CSO Project Management Leads by developing and updating Study Supply Plans, managing various work streams with key service providers and working with internal departments to progress clinical supply projects.
Every effort has been made to identify the essential functions of this position.
However, it in no way states or implies that these are the only duties you will be required to perform, nor is it intended to be such a listing of the skills and abilities required to do the job.
The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.
Responsibilities Develops and updates Study Supply Plans in close communication with CSO project Management Lead Responsible for the Clinical Label Development process which includes creation of master label text, translations, and label proofs.
Manages the packaging Batch Record review and approval process with Quality Assurance and other CSO personnel.
Works closely with Quality Assurance to obtain temperature excursion disposition to update impacted inventory in IRT and other related systems.
Coordinates authorized destruction of investigational products with approved vendors and obtains required documentation.
Vendor Management –supports Person in Plant (PIP) activities when packaging operations for DSI are in-process.
Supports investigational product distribution activities at the vendor, including generation of drug orders, review of shipping documentation and obtaining approval to ship Assists in the creation of SOP’s and work instructions specific to CSO Supply Planning as requested.
Responsible for updating relevant Trial Master Files (TMF) with CSO-related documents Supports the CSO Project Mgmt Lead in executing additional operational and logistical duties as discussed and agreed to by management Qualifications Education Qualifications Bachelor's Degree Bachelor's degree in Science or related field.
Extensive experience will be considered in lieu of an advanced degree required Experience Qualifications 7 or More Years of related experience, including Project Management, Clinical Supply Management, and/or Pharmaceutical Development.
preferred Oncology experience preferred Creation of Supply Planning tools preferred Travel Requirements Ability to travel up to 10% of the time.
Overnight / single-day travel will be required to go to outsourcing vendors from time to time infrequently.
Daiichi Sankyo, Inc.
is an equal opportunity/affirmative action employer.
Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Salary Range: USD$116.400,00
- USD$174.600,00 Download Our Benefits Summary PDF
Maintains positive contact with clients, attorneys and staff.
Observes confidentiality of firm and client matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Identifies and obtains relevant judicial decisions, statutes, legal articles, codes and other pertinent material as requested by attorney(s).
Drafting correspondence and pleadings, complaints, subpoenas, interrogatories, deposition notices, pretrial orders, and legal briefs with various parties.
Proficiency in the firm's software programs, including but not limited to word processing, time and billing system, email system, trial software, document management system, employee electronic time clock system and Microsoft Office Products.
Proficiency in firm's document management system and follows established firm procedures for naming and storage of documents.
Performs court required electronic filing, following established rules and procedures of the court system.
Understands specialty areas of practice and is capable of attaching appropriate enclosures for specialty area without the need for supervision.
Familiar with firm forms, legal forms, document formats, printing requirements and on-line legal research sites.
Performs legal research tasks using all available resources including libraries and computer data systems, when applicable or requested.
Familiar with firm intranet information, firm personnel policy, internal firm procedures for check processing, travel reimbursement and marketing reimbursement requests.
Obtains and provides all necessary back-up documentation and approvals for processing.
Reviews completed assigned tasks and document production to check for errors in grammar, spelling, punctuation, formatting and legal case sighting for correctness.
Maintain high level of professionalism when using the Firm's telephone system, including, but not limited to, handling in-coming calls, transferring calls, conference calls, long distance calls and utilizing firm conferencing system.
Drafts/types complaints and answers, discovery, routine notices, affidavits, motions and petitions, when applicable.
Establishes, organizes and maintains attorney trial notebooks, expert witness notebooks, document indexes, reports and lists, when applicable.
Conducts research and locates cases, depositions, opinions, reports, social media information and other information related to the matter, when applicable.
Utilizes computerized litigation techniques and software, when applicable.
Establishes and maintains calendar and deadline reminder system; utilizes calendar system as required per assigned attorney; reviews weekly motion docket and monthly trial docket; assists in scheduling meetings and depositions.
Works closely with administrative support staff (office services, scanning center, reprographics vendors, hospitality, marketing, etc.); proofs documents returned from other administrative staff, scanning center or outsource vendors.
Ensures that time sheets are entered into the time and billing system in a timely manner and that entries are appropriate and in accordance with client billing requirements where applicable.
WORKING CONDITIONS: Normal first-class law office environment.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Ability to read and write in order to proof and perform minor editing (e.g., punctuation, grammar, spelling) of routine law office correspondence and legal case matters.
Perform non-complex arithmetic calculations when verifying calculations on forms and documents; maintain records and filing systems at an appropriate level.
Approximately 3-5 years on the job paralegal experience necessary in order to gain an understanding of law office policies and procedures and produce accurate legal documents with minimal supervision.
Ability to organize and prioritize numerous tasks and complete them under time constraints.
Ability to proofread typed material for grammatical, typographical or spelling errors.
Interpersonal skills necessary in order to communicate and follow instructions effectively from a diverse group of clients, attorneys and staff to provide information with expected courtesy and tact.
Interpersonal skills necessary in order to communicate in person, by e-mail and telephone to provide information with expected courtesy and tact.
Work occasionally requires a high level of mental effort and production of a high volume of accurate and reliable work product.
Work occasionally requires more than the established office hours per week to perform the essential duties of the position; may require irregular hours.
Typical Physical Needs: Requires prolonged sitting, some bending, stooping and stretching.
Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.
May need to climb stairs, ladders and/or scaffolding and lift up to 30 lbs.
EEO Statement: Our Firm is an equal opportunity employer, and we look to fill every position with the best qualified person regardless of age, gender, race, religion, disability, national origin, gender identity or sexual orientation.
With offices across Alabama and Florida, we recruit from all over the Southeast and beyond to find the right fit for every position.
The above is intended to describe the general content of and requirements for the performance of this job.
It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
Compensation details: 0 Yearly Salary PI880375cbda90-6775
Location: Elwood, IL
Company: J.B. Hunt
Pay: Competitive weekly pay (inquire for details)
Start Date: ASAP
About the Position
Looking for dedicated truck driving jobs? J.B. Hunt is hiring semi-local CDL-A drivers! Become a Dedicated Contract Services® driver and start enjoying consistent freight and deliveries for a single customer.
This position is an activity-based pay plan that encourages safety, efficiency and a strong work ethic. Drivers in this position over the last six to twelve months have achieved annualized earnings of $86,000 .
Job Details:
$0.61-$0.64 per mile
Stop pay: $6 per stop
Additional stop pay: $10-$20 per stop
Drop and hook pay: $12 per event
Outsource work: $225-$350 per day
Attendance bonus: $100 per week
Breakdown pay: $20 per hour
Safety training: $20 per hour
New hire training: $200 per day
Holiday pay: $200 per day
Frequent home time
Onsite management
Paid online orientation
Driver Benefits:
PTO accrues from day one
401(k) with company match
Eligible for medical, dental and vision coverage after just 30 days
Access to life insurance options
Access to mental health and disability benefits
And so much more!
In addition to all these benefits, J.B. Hunt company drivers enjoy a culture of safety that is dedicated to recognizing and rewarding safe drivers. Don't wait - join North America's largest dedicated provider today! Call 8 or pre-qualify online at .
J.B. Hunt accepts pre-qualification forms on an ongoing basis. EOE including disability/veterans. Program details apply. In addition to the number of activities performed, factors which may affect annualized earnings include training completed, paid breaks, endorsements, tenure, equipment type and number of days worked each week. This position may be eligible for safety bonuses and incentives based on profitability or performance, as applicable.
J.B. Hunt offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), two weeks of paid parental leave, and six days with holiday pay
Requirements
Class A License Type; 12 Months Trucking Experience
About us
Zara offers the latest fashion trends for all. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person.
Purpose
We are seeking a Senior Accounts Payable Specialist to support the Finance organization across the United States, Puerto Rico, and Canada. This role manages high-volume AP activity and plays a key role in month-end closing, including preparing and booking accruals across multiple spend categories. The ideal candidate has strong Excel abilities, is experienced working with large and incomplete data sets, and can produce clear reconciliations and analysis for both finance and non-finance stakeholders. This position requires high attention to detail, sound judgment, and the ability to operate within defined deadlines in a multinational environment.
This position is also considered a structured entry point into the U.S. Finance team, with the opportunity to develop and grow into other areas of Finance depending on performance, business needs, and career aspirations.
Key Responsibilities:
Invoice & Data Management
• Maintain AP mailboxes and ensure invoices and inquiries are processed timely
• Review and supervise outsourced AP entries to ensure accuracy and adherence to booking standards
• Support process improvements to enhance control and data integrity
Customs & Duties
• Record customs duty files received from brokers and reconcile balances with Treasury payments across entities
Payments & Reconciliations
• Review AP aging, investigate discrepancies, and coordinate timely payments
• Perform bi-weekly AP account reconciliations and prepare structured supporting analysis
Credit Card & Travel Expenses
• Record corporate card and travel expense transactions and reconcile to external reports
• Reconcile Concur vs. SAP aging and resolve variances
Month-End Close, Accruals & Analysis
• Prepare and post-month-end accruals across multiple cost categories
• Produce clear analysis and variance explanations for business partners and finance leadership
• Review aging reports, error queues, and pending approvals and ensure timely resolution
Audit & Compliance
• Provide documentation for internal and external audits
• Ensure compliance with internal policies and accounting standards (IFRS / US GAAP exposure a plus)
Project Participation & Collaboration
• Participate in accounting and cross-functional finance projects
• Recommend and support implementation of process improvements for control, visibility, or efficiency
Hybrid Requirement:
This is a hybrid NYC-based role. The role provides up to 30 work-from-home flex days per-6-month period, with the remaining days performed onsite in the office. Attendance expectations may increase during critical close periods or as business needs require.
Qualifications:
• Bachelor’s degree in accounting, Finance, or related field
• Minimum 3 years of accounting or AP experience (retail experience preferred)
• Advanced Excel skills and ability to work with large data sets
• Experience with SAP or other ERP systems is a plus
• Strong attention to detail and ability to meet defined deadlines
• Ability to work with incomplete inputs and still produce structured, accurate deliverables
• Professional communication skills and ability to translate financial reconciliations into clear business language
What we offer:
In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts.
Our internal talent is our greatest asset, and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more!
Annual compensation range:
$70,000 - $85,000 + discretionary bonus
* Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.
Zara USA, Inc. is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.
EOE/DFW
Vice President, Global Sourcing
Location: Chesapeake, VA
Reports to: Chief Commercial Officer
Company: Family Dollar
Position Summary:
The Vice President of Global Sourcing initiates, develops and guides the comprehensive sourcing strategy for Family Dollar. Working closely with the Merchandising Teams, the VP provides the leadership and vision for all import product lines and categories across all lines of business. This role manages the Home Office sourcing team, the Quality and Compliance team as well as International Sourcing offices.
Principal Duties & Responsibilities:
1. Develop and champion the import sourcing vision for the company – inclusive of people, process and technology across U.S. and foreign based sourcing staff
2. Develop and champion the Quality and Compliance vision for the company – inclusive of people, process and technology across U.S. and foreign based quality staff
3. Work collaboratively with all aspects of merchandising, supply chain, legal, private label, marketing, store operations, risk, IT and others to ensure effective execution of the total sourcing and quality process
4. Continuously evaluate opportunities to expand new resources, factories and points of manufacturing for enhanced sourcing capabilities
5. Manage global vendor structure to meet all regulatory and compliance requirements
6. Manage P&L for all sourcing related entities to achieve planned and agreed to budgets
7. Support the merchandising teams in executing trend identification and strategic and tactical business initiatives
8. Partner with the merchandising leaders to build financial plans and evaluate business opportunities by classification to build long term strategies
9. Recruit, train, develop and mentor Global Sourcing and Quality & Compliance leaders
10. Other duties and responsibilities as assigned
11. International and domestic travel required (30-40%)
Minimum Requirements:
- BA/BS or equivalent work experience
- 15+ years of experience in Retail Buying, Product Development, or Sourcing
- Excellent communication skills – both verbal and written – at all levels of management
- Ability to build bridges and alliances with business partners – managing expectations and adeptly communicating strategies and tactics throughout the company
- Strong financial acumen, analytics, problem-solving, multi-tasking and prioritization
- Innovative thinking
- Sense of urgency to quickly and decisively put into place strategic ideas and action plans for execution
- Intermediate to advanced working knowledge of Microsoft Office desktop applications, inclusive of Excel and Access
- Word, PowerPoint and Outlook. Moderate to intermediate working knowledge of web-based product life cycle management tools inclusive of work flow, task management, supplier/service provider collaboration and, management reporting.
Why Family Dollar
At Family Dollar, we are committed to operational excellence, innovation, and delivering value to our customers and communities. This role offers the opportunity to shape how outsourced services support a large, dynamic retail organization and to make a measurable impact across the enterprise.
Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
AG Jeans is seeking an In-House Photo Retoucher.
AG Jeans is a pioneer and industry leader in the premium denim industry that has grown to be recognized as a superior contemporary lifestyle brand, encompassing a full spectrum of premium products and brand imagery. The Photo Retoucher is responsible for ensuring visual consistency and adherence to the brand’s style guide for all retouched images across e-commerce, retail, marketing, and advertising. You will work directly with the photo studio team to schedule and ensure the timely delivery of assets requested by various departments.
The photo retoucher will report to the Director of Marketing and Photo Art Director.
This role is a full-time, on-site and in-person position.
Responsibilities
- Retouch and color correct image assets ranging from ecom product, flat shots, editorial, and campaign for both print and digital application.
- Adapt and adhere to established brand style guidelines and requirements including cataloging, naming, cropping, color managing, masking, skin tones, and clothing details.
- Meet creative deadlines and daily averages to support ecommerce, wholesale and various departments.
- Organize and manage the retouching calendar to prioritize tasks and due dates, ensuring on-time delivery and transparency.
- QC and ensure visual consistency for all image assets content throughout each season.
- Organize and manage digital assets while following established procedures.
- Manage and supervise any necessary outsourcing of retouching when needed to ensure the resulting work adheres to the brand’s standards and consistency.
- QC all image assets
Key Qualifications
- Minimum 3+ years experience in a professional retouching role or equivalent.
- Portfolio including fashion experience with before and after samples.
- Expert knowledge of Adobe Photoshop, Capture One, Lightroom, and Bridge.
- Proficiency in file management, web optimization techniques, and hi-resolution retouching for both print and digital.
- Comfortable retouching film images in addition to digital.
- Must be capable and comfortable working in a Mac environment.
- Studio and file management experience are a plus.
- Excellent time management skills, the ability to work independently in a fast-paced environment, and the ability to manage multiple priorities under strict deadlines.
- Excellent attention to detail.
- Great communication and ability to be flexible and adaptable.
- A genuine interest in and knowledge of the fashion industry
- Familiarity with ASANA project management platform a plus.
Purpose
The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.
In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.
Key Responsibilities
Service Desk Strategy & Leadership
- Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
- Lead a multi-channel support model (phone, chat, self-service, automation)
- Establish a customer-centric culture focused on associate experience and first-contact resolution
- Build scalable operating models to support store growth, seasonal demand, and new technology rollouts
Operations & Incident Management
- Own Tier 1 support operations for all end-user and store technologies
- Lead Major Incident Management and Command Center activities
- Ensure consistent incident triage, escalation, and communications during outages
- Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution
Performance, Metrics & Continuous Improvement
- Use analytics to identify systemic issues and drive problem management
- Continuously improve service processes using ITIL and lean principles
- Measure CSAT on a monthly basis to capture customer sentiment and trending.
Define and monitor KPIs including:
- First Contact Resolution (FCR)
- Mean Time to Resolution (MTTR)
- Service Level attainment
- Ticket backlog and aging
Retail & Store Technology Support
- Prepare Service Desk operations for store openings, promotions, and holiday peaks
- Partner with Store Operations to improve technology adoption and minimize disruption
- Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks
Ensure high availability support for:
- POS systems
- Store networks and devices
- Workforce mobility tools
- Collaboration and productivity platforms
Technology, Tools & Automation
- Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
- Drive self-service, knowledge management, and automation to reduce call volume
- Improve shift-left capabilities and reduce dependency on Tier 2/3 teams
Vendor & Financial Management
- Manage outsourced or co-sourced Service Desk providers (if applicable)
- Own the Service Desk budget and cost optimization initiatives
- Ensure vendors meet performance, quality, and compliance expectations
People Leadership & Talent Development
- Lead, mentor, and develop Service Desk managers and leaders
- Establish training, certification, and career progression paths
- Build a resilient, high-engagement team capable of supporting 24x7 retail operations
Qualifications & Experience
Required
- 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
- Experience supporting retail, multi-site, or frontline operations
- Strong knowledge of ITSM frameworks (ITIL v3/v4)
- Proven experience managing high-volume support environments
- Demonstrated success leading major incident and outage response
- Strong executive communication and stakeholder management skills
Preferred
- Experience with ServiceNow or comparable ITSM platforms
- Experience leading 24x7 or follow-the-sun support models
- ITIL certification (Intermediate or Managing Professional)
- Experience integrating Command Center or Technology Operations Center models
- Exposure to digital commerce or omnichannel retail environments
Leadership Competencies
- Customer-first mindset with strong business acumen
- Calm, decisive leadership during incidents and peak retail events
- Data-driven decision making
- Ability to influence without authority across technology teams
- Passion for continuous improvement and operational excellence
WORKING CONDITIONS
Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.
Role involves typical sedentary work with periodic movement.
Benefits & Rewards
- Bonus opportunities at every level
- Non-traditional retail hours (we close at 7p!)
- Career advancement opportunities
- Relocation opportunities across the country
- 401k with discretionary company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- 80 hrs. annualized paid vacation (full-time associates)
- 4 paid holidays per year (full-time hourly store associates only)
- 1 paid personal holiday of associate’s choice and Volunteer Time Off program
- Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Our values start with our people, join a team that values you!
Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
- Success. Our winning team pursues excellence while learning and evolving
- Career growth. We develop industry leading talent because Ross grows when our people grow
- Teamwork. We work together to solve the hard problems and find the right solution
- Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE:
The Senior Director of Benefits is responsible for developing and leading a comprehensive benefits strategy, the design, and administration of all associates benefit programs that supports organizational goals and enhances associate experience. This role ensures that benefits offerings are competitive, innovative, cost-effective, compliant, and aligned with the company's Total Rewards philosophy and business objectives. The Senior Director will partner closely with HR leadership, Finance, Legal, and external vendors to deliver programs that attract, retain, and engage top talent in the industry.
This leader will manage and develop a high-performing benefits team, and will foster a culture of collaboration, continuous improvement, and customer service.
The Senior Director will report to the Senior Vice President of Total Rewards and will interact frequently with Executives across the Company.
The base salary range for this role is $152,200 - $241,700. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
ESSENTIAL FUNCTIONS:
• Evaluate new programs and market trends for potential application to Ross. Assess the competitiveness of all programs and practices against industry standards and comparable companies to ensure competitive positioning of benefits programs.
• Establish annual priorities and overall benefits strategic direction, ensuring that all benefits and retirement programs are aligned with the Company's annual and long-term strategic objectives. Provide the tactical strategy to implement new benefits programs and ensure efficient ongoing operations of existing programs.
• Lead and develop team of benefits professionals focused on health and welfare, wellness, and retirement programs strategy, design and administration.
• Partner in selection and management of relationships with vendors, brokers and carriers, including monitoring of cost, service levels, processes, and accuracy of data.
o Monitor administrative costs and pricing of benefit programs and recommend cost-containment strategies.
o Evaluate effectiveness of medical management and other benefits programs.
• Oversee outsourced administration and operations of benefit and retirement plan.
• Oversee the effective communication of the Company's employee benefits plans and programs to optimize impact and understanding.
• Ensure compliance with all federal, state, and local regulations, including ERISA, COBRA, HIPAA, FMLA, ACA etc.; keep up-to-date on legal and legislative issues related to all benefit and retirement plans and maintain accurate documentation and reporting for audits and regulatory requirements.
COMPETENCIES:
People
• Building Effective Teams (for managers of People and Projects)
• Developing Talent (for managers of people only)
• Collaboration
Self
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict
Business
• Business Acumen
• Plans, Aligns and Prioritizes
• Organizational Agility
• Ability to influence and build relationships across all levels of the organization.
• Excellent analytical, negotiation, and communication skills.
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• Bachelor's degree in Human Resources, Business Administration, or related field.
• 10+ years of progressive experience in benefits management, with at least 5 years in a leadership role in a company of similar or larger size preferred.
• A forward-thinking and creative individual with excellent interpersonal, communication and presentation skills.
• A strategic planner with sound business skills, analytical ability, good judgment and a strong operational focus.
• Proven experience managing large-scale benefits programs in a multi-state or retail environment.
• Strong knowledge of benefits regulations and compliance requirements.
PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.
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SUPERVISORY RESPONSIBILITIES:
1-2 Senior Managers, Benefits
3-5 Benefits Associates
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
