Tempus Incorporated Jobs in Usa

The Tempus Electronic Visit Verification (EVV) Compliance specialist has a key role in supporting the state and the agency partners in ensuring PCA program participants are compliant with the use of EVV and the EVV policies. This role is responsible for implementing and overseeing the Tempus FI aspects of the EVV Compliance policies set forth by MassHealth and ensures Tempus FI satisfies contract requirements.

This role involves a broad range of tasks including: preparing compliance reports and dashboards for the state, agencies and internal teams, monitoring EVV compliance metrics and supporting CMS-related reviews and compliance assessments, overseeing/initiating needed changes to the PowerBI dashboard, researching non-compliance cases, assisting with corrective action plans and/or process improvements, and communicating across departments, with MassHealth and other contracted agencies. This role and associated activities will evolve as EVV compliance requirements increase with the maturity of the implementation.

• Stoughton, Massachusetts office only
• First week in person for training
• Hybrid model observed after training

Essential Job Functions

Serve as primary EVV compliance liaison between:

• EVV Project Leader
• EVV Reporting Analyst
• State program and policy teams
• EVV system vendor
• Call center and support operations
• Training and quality teams
• MassHealth
• PCM Agencies

Analytics

• Maintain and monitor EVV dashboard for EVV usage, program rules violations and other data trends
• Monitor, prepare and share compliance reports for MassHealth and the agencies—which includes analyzing the data to ensure data quality, and to monitor common themes/trends
• Prepare additional reports and present information, as needed, for senior leaders and MassHealth as necessary

Operations

• Monitor the effectiveness of current compliance procedures and tools and lead the efforts to continuously improve to achieve the needed results e.g., identifying breakdowns and root causes and communicating and implementing changes
• Support the development of any new EVV Standard Operating Procedures
• Participate in EVV governance, change-control and system enhancement discussions

• Understand barriers or root causes of why individuals are not compliant and drive remediation plans
• Work with system vendor and EVV SME to resolve technical issues affecting compliance

Research Escalations and Support Communications

• Perform compliance-related research to answer questions or determine if an issue is non-compliant
  • Support requests received by MassHealth/Program Integrity Team
  • Support agencies and/or work in partnership with EVV Support
• Support state-led outreach and communications related to EVV compliance expectations
• Perform escalation follow-up for non-compliant individuals as necessary
• Oversee the communication plan for EVV Compliance:
  • Draft, modify, and distribute EVV compliance communications
  • Send PCA non-compliance list to the EVV Support team who assist with PCA outbound calls
  • Create lists for Everbridge compliance messages and collaborate with IT to monitor the process.
  • Send address list to Mailing Department for warning letter preparation
  • Manage all incoming/outgoing EVV compliance-related emails and escalating any observed trends or case specific

Training

• Collaborate with the training and knowledge management teams to ensure EVV guidance is accurate and contract aligned
• Provide EVV Compliance training to Tempus operations teams and other individuals as necessary
• Review EVV job aids, FAQs, scripts and training content for compliance accuracy

Risk Management

• Identify compliance risks and recommend process improvements to strengthen compliance and reduce/eliminate inefficiencies.

Competencies

• Strong understanding of compliance governance, auditing and regulatory frameworks
• Strong analytical capabilities to assess data and processes and articulate insights
• Experience leading a process and implementing continuous improvement—including researching root causes and implementing changes
• Ability to maintain and communicate in-depth knowledge of the MassHealth Compliance standards and regulations
• Experience with data tools (Excel and PowerBI)

• Methodical and diligent, outstanding planning abilities

• Strong written and oral communication skills
• Professional, friendly & understanding personality
• Ability to work independently while functioning effectively as a team member
• Self-motivated

Qualifications

• Bachelor’s Degree required (Public Administration, Health Administration, Social Services, Business or related field)
• 5-7 years' experience in compliance, healthcare administration, Medicaid, home and community-based services or similar environment

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and scanners.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands and fingers and also must be able to reach with hands and arms. Must be able to lift up to 15 pounds at times.

Travel

Travel may be required for this position.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

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Tempus Unlimited is seeking an experienced, outgoing, professional individual to provide functional evaluations for consumers living in the community under the direction of Tempus Unlimited, Inc. The Occupational Therapist will perform assessments/evaluations and make recommendations to MassHealth for PCA services in the home setting. The ideal candidate is a self-starter, able to work independently out in the community, and is an organized individual who has a desire to work with people with disabilities.

Essential Functions

• Conduct evaluations for Personal Care Attendant (PCA) services based on MassHealth Standard Operating Procedures and regulations
• Evaluate all consumers in consideration of: range of motion, movement analysis, fine motor skills, sensory motor processing and functional activities of daily living
• Present findings and recommendations of the evaluations to MassHealth
• Recommend special or adaptive equipment as necessary to meet the needs of the child or adult at home, at school, and in adaptive settings
• Maintain up-to-date data (progress notes, reports, statistics, quarterly reports and any other reports deemed necessary) in the manner set forth and defined by the agency
• Inform Program Manager and other staff of new developments in the field of occupational therapy
• Maintain an up-to-date weekly appointment calendar in Outlook shared with Manager
• Follow all HIPAA rules regarding privacy and maintenance of records to be secured and held at Tempus Unlimited
• Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC)
• Attend monthly agency and department meetings

Required Experience

• Experience working in homes

Preferred Experience

• Experience working with people with disabilities
• CPR/First Aid training and certification

Required Education

• Licensed Occupational Therapist in Commonwealth of MA.

Or

• M.S. with certificate in Occupational Therapy, MA registration in Occupational Therapy

Required Certificates, Licenses, Registrations, skills, abilities

• Proof of physical exam
• Excellent written and oral communication skills
• Positive and willing attitude, encouraging, and patient with consumers
• Abide by all Tempus Unlimited policies, procedures, and guidelines
• Able to work independently in the community
• Ability to read, speak, and write English

Physical Demands

While performing the duties of this job, the employee is required to stand, walk, crouch and sit.

Travel

Travel is required for this position and requires a valid driver’s license, auto insurance and reliable personal transportation to perform all job duties.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, job functions, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compensation details: 38-38 Hourly Wage

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The in-person face to face Regional Liaison is primarily responsible for working as liaison in the Salem office assisting Consumers and Personal Care Attendants (PCA) with inquiries and problem resolution. This role will extend to providing general in-person support to visitors for questions and documentation related to the overall Fiscal Intermediary (FI) program. The regional liaison will also be trained and capable of providing training and support for the Tempus EVV solution. Finally, the Regional Liaison will coordinate with the Consumer Advisory Board coordinator to address concerns and review opportunities within that region. Assure ongoing compliance with Tempus quality and FI contract requirements.

• Full time position, 35 hours a week
• In person role every day
• Monday - Friday, 8:30 am to 4:30pm
• 2 day required orientation is held in Stoughton, Massachusetts

Essential Functions

• Act as a liaison between Consumers/Participants and/or PCAs/DCWs and Tempus
• Respond to Consumer/ Participant and/or PCA/DCW inquiries and complaints
• Provide in-person assistance, either scheduled or ad-hoc, related to FI documentation or program related questions
• Help resolve inaccuracies or discrepancies related to reporting of activity time
• Work with applicable parties to determine PA/WA status and if new PA/WA needs to be requested
• Work with applicable parties to address and resolve PCA/DCW payment issues
• Respond to issues that have been escalated by Consumers/Surrogates/Administrative Proxies/Waiver
  Participants and/or PCAs/DCWs.
• Receive visitors and determine their needs and direct them to the appropriate person
• Maintain visitor and ID badge register. Issue ID badges where appropriate
• Deal with inquiries and provide accurate information
• Perform administrative work, including supporting other departments, as needed and as time allows.
• Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).

Job Requirements

Competencies

• Fluency in Spanish or other languages a plus
• Experience with Excel and Spreadsheets
• Professional, friendly & understanding personality
• Punctuality and dependability
• Ability to work efficiently as a team player as well as individually with minimal direction
• Self-motivation
• Ability to consistently maintain and build positive working relationships
• Excellent organizational skills
• Ability to multi-task and meet deadlines
• Familiarity with office machines, equipment and software
• Ability to respect and maintain confidentiality
• Attention to accuracy and detail
• Strong interpersonal and analytical skills

Required Education

• High School Diploma

Preferred Experience

• Proficiency in Microsoft Office software

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel
Some travel may be required for this position to ensure regional coverage.

Other Duties
Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compensation details: 21-21 Hourly Wage

PI33ffd400ee11-3631

As a Supported Living Service Case Coordinator, you will assist consumers with a variety of services and trainings to enable them to live independently in their community. Our program serves people from Boston to Southeastern Massachusetts. Case Coordinators are the difference in the lives of our consumers on a regular basis. Tempus takes a person-centered approach to all services.

Essential Functions

• Develop Supported Living Service Plans
• Maintain communication with the Personal Care Attendant (PCA) (or other service) provider.
• Assist consumers in the hiring, training, scheduling and supervision of their Personal Care Attendants, sign onto the PCA program Service Agreement if surrogacy is required. Be thoroughly detailed in the understanding of this document and assist consumer comply also.
• Assist Consumers in obtaining housing if needed.
• Assist consumers in setting up and maintaining appropriate records regarding Personal Care Attendants (PCA), finances and medical issues.
• Assist consumers with accessing community resources such as health care, recreation, transportation and adult education.
• Encourage and assist consumers in the development of relationships with other members of the community.
• Maintain confidential records according to program guidelines.
• Train consumers annually on human rights and how to obtain assistance on human rights violations.
• Assist consumers with Transitional Assistance services through the Money Follows the person (MFP) and Acquired Brain Injury (ABI) waivers.
• Follow MRC Community Living Program manual standards, as well as other regulatory documents related to the position.
• Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).

Job Requirements

Required Education

• Bachelor's degree and/or at least two years' experience serving people with disabilities

Competencies

• Familiarity with community services, the ability to understand and implement independent living philosophy and the ability to relate and empathize with people with disabilities and help them maximize their lives is required.
• Being resourceful to solve complex issues at times.
• Objective report writing.

Preferred Experience

• Training and supervisory experience is helpful.
• Significant experience in Personal Care Attendant (PCA) services, case management services, and disability service delivery systems is preferred.
• Good communication, organization and writing skills are required.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

This position requires an employee to be on the road as a primary function. Must have a valid driver’s license and reliable transportation.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compensation details: 23-23 Hourly Wage

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This is a great opportunity for a Registered Nurse (RN) to work a flexible schedule in a unique program, Personal Care Management Evaluation Department, that makes a truly wonderful difference in the lives of children and adults with a wide range of disabilities. This position does require working in the community. Travel within the coverage area is required for this position. Must have a valid driver’s license and reliable transportation.

Looking for coverage area in Massachusetts and up to a 60-mile radius of your home address in Suffolk and/or Middlesex County.

• Required 2-day orientation in Stoughton
• Required MA RN license
• 35 hours a work week full time
• Monday - Friday, 8:30am - 4:30pm core hours
• 2 years recent experience working with direct care of disabled individuals

Essential Functions

• Perform initial evaluations and annual reevaluations of members who are applying for personal care services in accordance with MassHealth regulations 130 CMR 422.422(C).
• Submit completed evaluation within the specific timeframe.
• Respond to hours adjustment requests in a timely manner.
• Respond to MassHealth inquiries and offer professional input regarding PCA evaluation as requested. Learn and adhere to the PCA Program standards.
• Schedule reevaluation visits and update your calendar accordingly.
• Document progress notes in data base in a timely manner.
• Communicate with PCA Eval Dept Assistants in regard to no shows, no contacts, hospitalizations, termination requests and any other concerns.
• Submit monthly mileage sheets within the required timeframe.
• Work collaboratively with other members of the PCA Program.
• Communicate with Supervisor and the Office Staff when issues arise.
• Interact with Tempus Unlimited, Inc. offices to resolve concerns related to the evaluation in effort to support consumer’s independence.
• Attend monthly staff meetings.
• Report suspicion of fraud to the PCM Management Team.
• Report all suspected abuse or neglect to the appropriate agency such as DPPC, Executive Office of Elder Affairs, or Department of Children and Families.
• Represent the agency in a professional, positive manner and provide services that are culturally sensitive.
• Perform other duties as assigned by the Supervisor.

Requirements

Competencies

• Ability to establish and maintain professional relationships with consumers, family members, co-workers and community professionals
• Ability to exercise sound judgment in making decisions
• Ability to independently organize work and meet deadlines
• Ability to multi-task in a busy environment
• Ability to solve problems creatively, when necessary
• Excellent communication skills
• Accuracy and attention to detail
• Ability to adapt to constant change with a positive attitude
• Ability to maintain confidentiality
• Ability to work efficiently as a team player

Required Education

• Current Massachusetts license to practice as a Registered Nurse in a good standing with the Board.

Preferred Experience

• Bachelor’s Degree
• Familiarity with MassHealth PCA Program
• Must have at least 2 years recent experience in the direct care of the elderly or disabled population
• Fluency in other languages

Work Environment

This job operates in a professional office and home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, electronic filing systems.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, stand, bend, stoop, walk, carry and lift objects.

Travel

Travel within the coverage area is required for this position. Access to reliable transportation required for community visits.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compensation details: 38-38 Hourly Wage

PI0575da6f4322-3631

As a Licensed Practical Nurse (LPN), you have a great opportunity to work in the Personal Care Attendant (PCA) Evaluation Department, which is a unique program that makes a truly wonderful difference in the lives of children and adults. You will make your own schedule and do reevaluations and adjustments. You will work with a wide range of disabilities by completing assessments for the MassHealth PCA program.

• $31 an hour
• Full time
• Monday - Friday
• 8:30am to 4:30pm core hours
• 2-day orientation required in person Stoughton office
• Mileage reimbursement

Essential Functions

• Perform annual reevaluations of members who are applying for personal care services in accordance with MassHealth regulations 130 CMR 422.422(C).
• Submit completed evaluation within the specific timeframe.
• Respond to hours adjustment requests in a timely manner.
• Respond to MassHealth inquiries and offer professional input regarding PCA evaluation as requested.
• Learn and adhere to the PCA Program standards.
• Schedule reevaluation visits and update your calendar accordingly.
• Document progress notes in data base in a timely manner.
• Communicate with PCA Eval Dept Assistants in regards to no shows, no contacts, hospitalizations, termination requests and any other concerns.
• Submit monthly mileage sheets within the required timeframe.
• Work collaboratively with other members of the PCA Program.
• Communicate with Supervisor and the Office Staff when issues arise.
• Interact with Tempus Unlimited, Inc. offices to resolve concerns related to the evaluation in effort to support consumer’s independence.
• Attend monthly staff meetings.
• Report suspicion of fraud to the PCM Management Team.
• Report all suspected abuse or neglect to the appropriate agency such as DPPC, Executive Office of Elder Affairs, or Department of Children and Families.
• Represent the agency in a professional, positive manner and provide services that are culturally sensitive.
• Perform other duties as assigned by the Manager.

Competencies

• Ability to establish and maintain professional relationships with consumers, family members, co-workers and community professionals.
• Ability to independently organize work and meet deadlines.
• Ability to multi-task in a busy environment.
• Ability to solve problems creatively, when necessary.
• Excellent communication skills.
• Accuracy and attention to detail.
• Ability to adapt to constant change with a positive attitude.
• Ability to maintain confidentiality.
• Ability to work efficiently as a team player.
• Ability to exercise sound judgment in making decisions.

Required Education

• Associate’s degree preferred

Preferred Experience

• Current Licensed Practical Nurse to practice in Massachusetts in a good standing with the Board
• Must have at least 2 years recent experience in the direct care of the elderly or disabled population
• Fluency in other languages preferred
• Familiarity with MassHealth PCA Program preferred

Work Environment

This job operates in a professional office and home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, electronic filing systems.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit, stand, bend, stoop, walk, carry and lift objects.

Travel

Travel within the coverage area is required for this position. Access to reliable transportation required for community visits.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compensation details: 31-31 Hourly Wage

PI490af44d6473-3631

The Customer Service Representative has many layers and components as we are heavily integrated with each function in Fiscal Intermediary Processing & Support Services and the company as a whole. Working with a high volume of inbound and outbound calls, we are the “face and voice” of the company and as such; are first to hear of problems needing resolution; providers of program related resource information; and liaisons to other departments within the company.

• Call center and phone customer service experience highly preferred
• Bilingual preferred: Fluent in English and all languages
• Stoughton office location
• 6-8 weeks required in person for training, hybrid after training
• Full time, 35 hours a week
• Monday - Friday, 8:30am - 4:30pm

Essential Functions

• Answers consumer inquires by utilizing multiple modules and programs to assist in first call resolution
• Ability to learn, retain, and apply information based on training materials, which support program related topics
• Liaison to other departments within the company

Competencies

• Ability to multitask
  • Speak on call while reading notes
  • Utilize appropriate modules for research purposes
  • Engaging the caller while researching
  • Notation during the call
• Professional, friendly and understanding of the consumer’s situation
• Attentive to details
• Ability to work efficiently as a team player
• Ability to work independently
• Working ability to problem solve
• Punctual and dependable

Preferred Experience

• Call Center and customer service experience highly preferred
• Bilingual a plus

Required Education

• High School Diploma or equivalent

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

• No travel is required for this position.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compensation details: 21-21 Hourly Wage

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As an Overnight Individual and Home Support worker you will be assisting Consumer in a variety of ways that enable them to live independently in their community. Tempus takes a person-centered approach to all services. This is a part time overnight with some awake and asleep.

• $20 an hour

• Thursday and Friday, 12am to 6am every other week

• 12 hours over two weeks
• PCA and IHS experience required
• Hoyer lift experience required
• 2-day orientation in Stoughton office

Travel

• Must have a valid driver's license
• Reliable transportation

Essential Job Functions (as determined by the supervisor)

• ADL Tasks
  • Cleaning: maintaining cleanliness throughout the home as needed, i.e.: dusting, wiping down counters, sweeping, vacuuming, dishes. Bathroom: disinfect toilets and sinks, wash floors.
  • Laundry: wash, dry, fold, and put away clothes, towels and bedding
  • Assist Consumer with the administering and taking of daily medications.
  • Meal Prep / Cooking: Consult with Consumer about types of food he enjoys and plan weekly menus. Work together to create a grocery list within his budget, and encourage healthy choices.
  • Shopping: Establish a system for replacing household supplies from local stores in a timely manner.
• Adaptive Equipment: Consumer uses the following adaptive equipment that staff will need to become familiar with and use on a regular basis:
  • Hoyer lifts (both motorized and manual)
  • Motorized wheelchair
  • Adjustable bed / bed rails
  • Automatic door openers
• Other
  • Support overall mission and objectives of Tempus Unlimited
  • Must report all suspected incidents of consumer sexual abuse, physical abuse and neglect to the Disabled Person Protection Commission (D.P.P.C.).
  • Perform other duties as assigned by Supervisor or designee.

Competencies

• Familiarity with community services, the ability to understand and implement independent living philosophy and the ability to relate and empathize with people who have disabilities and help them maximize their lives is required.
• Being resourceful to solve complex issues at times.
• Objective report writing. Staff will be required to update a task sheet for each shift in a communication log.
• Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).
• ISS shifts will require calling in to track your time at the beginning and end of your duration.

Preferred Experience

• Experience in Home Support Services.
• Good communication, organization and writing skills are required.

Required Education and Certifications

• High School degree and/or experience serving people with disabilities.
• CPR / First Aid Certification.

Work Environment

• Consumer’s home environment, local community

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Other Duties
Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compensation details: 20-20 Hourly Wage

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A community based Senior Skills Trainer for our Personal Care Attendant Program. The Skills Trainer will educate consumers on how to successfully manage their consumer-directed hands-on care. The Senior Skills Trainer will also be primarily responsible for other skills training department wide tasks and processes.

• Bilingual English preferred in any languages
• Full time position, 35 hours a week
• Monday - Friday, 8:30 am to 4:30pm
• Travel required, cover a 60 mile radius of your home address
• Must have a valid driver's license
• Must have reliable vehicle to travel throughout assigned service area
• Mileage reimbursement
• 2 day orientation in Stoughton in person

• Follow-up on assigned functional skills training in a timely manner as determined by contract.
• Assess consumers and/or surrogate ability to manage PCA services.
• Train consumers and/or surrogates the skills needed to manage their PCA program as outlined in the Mass Health Service Agreement and according to the Personal Care Management (PCM) Contract.
• Maintain confidentiality in all consumer related issues.
• Attend in-service, supervision and staff development meetings when requested by Supervisor or Manager.
• Demonstrate a working knowledge of program policies and procedures and Mass Health regulations.
• Demonstrate a commitment to the Independent Living philosophy of consumer control.
• Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).
• Work within company policies and in accordance with the PCM Contract in order to complete and track for receipt of required documentation within required timelines.
  • Assigned referrals and intake documentation
  • Service Agreements and Assessments for re-evaluations
  • Supportive documentation for intakes and re-evaluations as needed
  • Return all phone calls from surrogates and consumers within 72 business hours
• Work within policies to complete and submit internal requirements:
  • Progress Notes
  • Dayforce, Outlook Schedule
  • Mileage and Expense Forms
  • Return all required email communications within 48 business hours.
  • Follow up with Supervisor and/or Program Assistant on requests for skills training and tracking reports:

• Non-billing, overbilling and ineligible consumers
• Provide training and ongoing support for EVV
• Major problems requiring skills training
• Consumer status updates
• Intake, Quarterly and Annual Reviews
• Perform other duties as assigned by the Skills Trainer Supervisor

• Experience providing services for people with disabilities and knowledge of PCA programs is preferred.
• Experience or education in teaching or counseling is helpful.
• Knowledge of community resources and social service systems is beneficial.
• Excellent communication, organizational, and writing skills.
• Basic computer skills in Microsoft Office/Outlook and the ability to navigate databases.
• Specialized training provided as needed.

• Bachelor’s Degree preferred; GED or High School Diploma required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel; and reach with hands and arms.

Travel is required for this position. Must have a valid driver’s license and reliable vehicle to travel within assigned service area.

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compensation details: 21-21 Hourly Wage

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This is a community-based Enrollment Specialist for our Pennsylvania Self Directed Program. The Enrollment Specialist will educate participants and their direct care workers on how to successfully enroll and utilize services under the Community HealthChoices Participant-Directed Services Program.

• $21 an hour
• 35 hours a week full time
• Monday - Friday
• 8:30am to 4:30pm
• Virtual interview and orientation

Essential Job Functions

• Accept and outreach to participant within 3 days of referral to determine how the packet will be delivered to the participant: mail, email or in person
• Provide in-person participant orientation within 15 days of referral
• Train participants and direct care workers the skills needed to enroll and manage this self-directed program
  • Mandated Reporting
  • Worker Safety Training
  • Independent Living Philosophy
• Assist participant and direct care worker with enrollment
  • Common Law Employer (CLE) enrollment paperwork including CLE Roles and Responsibilities
  • Assist with DCW enrollment paperwork
    • DCW Pre-Service Orientation
    • Unique ID
    • Background check clearances
  • Provide training on EVV and timesheet submission/approval process
• Attend in-service, supervision and staff development meetings when requested by manager
• Demonstrate a working knowledge of program policies and procedures and self-directed regulations
• Demonstrate a commitment to the Independent Living philosophy of consumer control
• Musty report all suspected incidents of fraud, waste, and abuse
• Track for receipt of required documentation within required timelines:
• Enrollment documentation
• Return all phone calls from participants and DCW within 24 hours
• Work within policies to complete and submit internal requirements:
• Contact Notes
• Dayforce, Outlook Schedule
• Mileage and Expense Forms
• Follow up on requests for additional skills training by the Fiscal Management Services (FMS):
• Non-billing, overbilling
• Major problems requiring skills training
• Participant status updates
• All other duties as assigned by the Skills Trainer Manager

Qualifications

• One year experience providing services for persons with disabilities
• Experience or education in teaching is helpful
• Knowledge of community resource that participants are involved with
• Excellent communication, organizational, and writing skills
• Basic computer skills in Microsoft Office/Outlook and the ability to navigate databases

Required Education

• Bachelor’s Degree preferred; GED or High School Diploma required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

Travel is required for this position. Must have a valid driver’s license and reliable vehicle to travel within assigned service area.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compensation details: 21-21 Hourly Wage

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Brink's U.S., a division of Brink's, Incorporated, is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Cash Logistics Processor.

In branch locations around the world, we're doing the critical cash accounting work that keeps modern commerce moving. Our work is essential, so our team members are essential. We verify bank deposits, prepare cash shipments and connect money from one place to the next. We do it because it makes us proud - #BrinksProud. As a Cash Logistics Processor at Brink's, you'll work within our branch locations to account for the cash and valuables we transport to banks and businesses worldwide.

This position requires the enforcement of rules to protect the premises and property of Brink's and its customers, as well as the safety of persons on the premises of Brink's and its customers.

Key Responsibilities:

• Check in all work and cash through window
• Verify cash, perform data input into iTrack, mix and check for all deposit types including check only, CompuSafe, ATM, Recyclers and mixed
• Process check imaging into FIS system
• Balance all individual teller sells
• Validate bulk pull and fill each order by packing slip.
• Complete checklist according to established deadlines for each major function throughout the day
• Clean off stations at end of day, bundle trash according to specified procedure, sort deposit slips, ensure no work is remaining, print check manifest and make sure deposits match
• Ensure all imaged work and teller paperwork is delivered to the appropriate areas and/or filed appropriately
• Follow any direction provided by supervisor and/or manager

The Qualifications You Must Have:

• 18 years old or older
• Minimum of 3 months experience in any cash handling, inventory control, deposit processing, vault processing, account reconciliation, ATM processing environments or being a Cashier or Teller
• Ability to lift 50 lbs.
• Ability to satisfactorily complete and maintain all required internal training applicable to the position.

The Additional Qualifications We Prefer:

• Cash handling experience in secure logistics or banking industry
• Basic computer skills
• 10 Key experience
• HS diploma or GED

Professional Skills:

• Professional, positive demeanor
• Excellent customer service
• High attention to detail
• Collaborative work style
• Good ethics and integrity

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's U.S. Brink's provides an outstanding total compensation package for this position. In addition to a competitive salary, we offer to eligible employees, medical, dental, vision, and life insurance plans. We also offer a 401(k) Plan with company match.

Brink's, Incorporated is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a drug-free workplace.

Company Description

Hobbs, Incorporated is a prestigious custom building firm with a history spanning 70 years in crafting exceptional homes, additions, and renovations. Headquartered in New Canaan, Connecticut, Hobbs serves prominent areas including Connecticut, Westchester, New York City, and the Hamptons. The establishment of Hobbs Care, its estate management division, addresses the growing demand for ongoing maintenance services and smaller projects. Hobbs collaborates with distinguished architects and dedicated homeowners, delivering superior results through a proven process that ensures quality, efficiency, and excellence. The company’s experienced team and strong partnerships with expert craftsmen exemplify an unwavering commitment to exceptional client experiences in the building industry.

Role Description

This is a full-time, on-site role located in New Canaan, CT, for the Managing Director of the Hobbs Care Division. The Managing Director will oversee all aspects of the division's operations, including business growth, client relationship management, project execution, and team leadership. Key responsibilities include developing and implementing strategic plans, ensuring outstanding customer service and quality control, managing budgets, supervising staff, and aligning division objectives with the company's mission. The Managing Director will serve as the main point of contact for clients, promoting long-term relationships and ensuring projects meet the highest standards of quality and excellence.

Qualifications

• Leadership and Management: Expertise in team leadership, strategic planning, organizational decision-making, and fostering professional growth within a team setting.
• Business Development and Client Relations: Strong skills in client relationship management, sales growth strategies, and maintaining long-term business partnerships.
• Project Management: In-depth knowledge of project planning, execution, budget management, and quality assurance focused on timely delivery and superior results.
• Construction Industry Expertise: Proficiency and familiarity with construction practices, home maintenance, and estate management.
• Communication and Interpersonal Skills: Excellent verbal and written communication abilities with strong conflict resolution and client negotiation skills.
• Experience in the high-end home construction or maintenance field, an advanced degree in Business, Management, or related fields, and proficiency with project management software.

No recruiter inquiries, please.

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, DiBruno Bros.® and Gourmet Garage® banners.

Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices.

We are seeking a Business Process Optimization Lead to work in our Business Innovation and Transformation Services team, within the >tech_ Division of Wakefern to drive efficiency and continuous improvement across our organization. In this role, you will document and analyze current state processes, identify improvement opportunities using data-driven techniques, and collaborate with stakeholders to design and implement future state workflows, automation and agentic AI solutions. Your expertise in process enhancement, software implementation, and data analysis will be essential in optimizing operational performance and driving our business and technology transformation.

The Business Process Optimization Lead will work closely with our Transformation Projects to identify current state processes, define future state processes and ensure these processes are incorporated into Training and Change Management plans. This role will be responsible for building a center of excellence within the >tech_ division on process improvement driving efficiencies both within our Tech processes as well as across business processes. This center of excellence will include the implementation of Process Intelligence tools, improvement methodology and the rollout of adoption to the Wakefern Organization.

Essential Functions

• Responsible for building out a center of excellence within the >tech_ division to standardize the documentation, analysis and improvement of processes, including the implementation of a Process Intelligence tool.
• Understanding of IT processes to drive improvement and standardization across the division
• Will work closely with project teams to document current and future state processes. Ability to document and facilitate process improvement.
• Facilitate workshops with users through process improvement methodology including current state, analysis, future state and implementation of changes to process. Experience of modeling processes using frameworks such as BPMN 2.0.
• Works closely with our Organizational Change Management team to ensure future state processes are identified and understanding of process changes to incorporate into the Change Management plans.
• Develop process flows, identify inefficiencies, and evaluate areas for improvement. Understanding of automation and agentic AI to communicate to relevant Wakefern >tech teams.
• Data Analytics & Root Cause Analysis – Use data-driven insights to diagnose issues and propose evidence-based solutions.
• Process Improvement & Future State Design – Collaborate with cross-functional teams to brainstorm, build, and refine optimized processes.
• Analyze end-to-end processes to identify inefficiencies and recommend opportunities for simplification, cost reduction, and quality improvement through automation, RPA, and Agentic AI; define and implement Key Performance Indicators (KPIs) that directly link process success to strategic business objectives and operational optimization
• Software Implementation Support – Ensure processes align with system implementations and changes to optimal business processes are incorporated in system implementations and process training.
• Process Training & Change Management – Educate teams on new workflows and best practices to ensure smooth transitions. Works closely with the Organizational Change Management team within BITS to incorporate process improvement and education into the OCM Plans.
• Stakeholder Collaboration – Communicate findings, lead discussions, and gain alignment from key business units.

Qualifications

• Bachelor’s degree in Business, IT or related field required.
• Must have at least 8-10 years of experience in a business process role, with a thorough understanding of business process methodologies and tools and strong business acumen with ability to analyze business processes across the organization.
• Consulting experience with a large consulting firm in business process optimization and transformation a plus
• Experience implementing Process Intelligence tools such as Nintex Promapp, Celonis, Signavio or Blueworks, including process mapping, data analysis and process mining.
• Lean Six Sigma certification (green belt or higher) or other process certification a plus.
• Project Management skills and certification a plus
• Understanding of Organizational change management and certification a plus.
• Business acumen and knowledge of IT processes and tools to drive improvement and standardization
• Strong group facilitation skills
• Data analytics, process mapping, and continuous improvement methodologies.
• Experience implementing large enterprise software and process redesign within digital transformation initiatives.
• Excellent communication, problem-solving, and stakeholder management skills.
• Influencing skills and ability to lead through indirect influence

Working Conditions & Physical Demands

• Ability to sit in front of a computer for long periods of time.
• Ability to sit, stand and walk frequently.
• Ability to adhere to the company’s four day in office work requirement.
• Ability to travel, as business needs dictate.

Core Competencies

• Communicate Effectively: Share thoughts, ideas and information in an organized, clear and precise and persuasive manner (written and oral communication).
• Drive for Results: Understands how the role impacts the organization’s strategic objectives.
• Embrace Change: Adapts to new environment, jobs, technologies and processes.
• Develop You: Identifies opportunities for career development.
• Build Relationships: Works as part of a team to achieve company goals.
• Stay Competitive: Shows passion and enthusiasm for their work.

Company Perks

• Vibrant Food Centric Culture
• Comprehensive medical, dental and vision package
• Competitive Salary and Paid Time Off
• Fitness Reimbursement and Well-Being Program
• Corporate Training and Development University
• Collaborative team environment
• Paid Parental Leave
• 401K
• Matching Gifts and Community Volunteer Involvement

Location: Charlotte, NC

Classica Homes is seeking a highly organized and detail-oriented Plan Manager to join our team. ​ We are passionate about creating exceptional homes and fostering a collaborative environment where innovation and teamwork thrive. ​ If you are driven, adaptable, and have a passion for homes and working with people, we want to hear from you! ​

Key Responsibilities: As a Plan Manager, you will play a critical role in ensuring the seamless development and management of our floor plans. ​ Your responsibilities will include:

New Plan Development: ​

• Manage communication between internal departments, architects, engineers, and trade partners. ​
• Document notes and follow up with plan revisions during the development process of new plans. ​

Plan Portfolio Management: ​

• Maintain and update Master PDF Architectural and Engineering plan sets. ​
• Create master plan sets for various configurations and ensure accuracy in the Plan Portfolio folders. ​
• Implement plan changes and maintain an online plan portal for Trade Partner access. ​

Starts Process: ​

• Create plan sets for upcoming starts for permitting and bank appraisals. ​
• Coordinate final reviews and stamps before permitting. ​

Lot Specific Plans: ​

• Collaborate with site analysts to incorporate grade conditions, custom changes, and architectural/HOA requirements. ​
• Manage custom options and coordinate with architects, engineers, surveyors, and truss designers. ​

Permitted Plans: ​

• Order construction plans and upload them to the online plan portal. ​

House Location Plans: ​

• Order and confirm house location plans, incorporating structural, lot-specific, and custom options. ​
• Obtain client signatures and upload approved plans into the system. ​

Septic Design Intent: ​

• Work with the COO to determine septic tank and field placement based on grade and future pool plans. ​

Trusses: ​

• Order and verify truss drawings, incorporating custom changes into floor and roof truss designs. ​

Quantity Takeoffs: ​

• Assist with quantity takeoffs to ensure accuracy in estimating quantities. ​

Invoices: ​

• Cost code plan-related invoices, compare against budgets, and manage allowance change orders for custom plans. ​

Marketing: ​

• Manage floor plan changes and new plans for high-resolution marketing files. ​
• Collaborate with Marketing, Sales, and Design teams to keep files updated. ​

Purchasing: ​

• Assist Purchasing with obtaining bids and communicate variances in supplier/labor costs, design issues, or material changes. ​

Sales Process: ​

• Work closely with Sales to develop custom options and lot-specific plans to support home sales. ​

Design Process: ​

• Collaborate with the Design Team to finalize lot-specific plans and incorporate design-related information before permitting. ​

Plan Process Documentation: ​

• Maintain written documentation of the Plan Development and Lot Specific Plan processes. ​

Key Competencies: ​ We are looking for a candidate who embodies our core values and demonstrates the following skills:

• Core Values: Adaptability, hard work, ethical decision-making, passion for homes, strategic thinking, and teamwork. ​
• People Skills: Enthusiasm, respect, coordination, and the ability to motivate and collaborate across teams. ​
• Work Habits: Strong organizational skills, attention to detail, self-motivation, and the ability to thrive in a fast-paced environment. ​
• Technical Skills: Proficiency in Adobe Acrobat, Sage Accounting & Estimating, Plan Swift, Visions, Outlook, Word, and Excel. ​

Qualifications:

• Proven experience in plan management, construction, or a related field. ​
• Strong interpersonal, oral, and written communication skills. ​
• Ability to read and interpret plans accurately. ​
• Experience in coordinating with architects, engineers, and trade partners. ​

Why Join Us? At Classica Homes, we value collaboration, innovation, and a passion for creating beautiful homes. ​ We offer a dynamic work environment where your contributions will make a meaningful impact.

How to Apply: If you are ready to take on this exciting opportunity, please submit your resume and cover letter to Brian Hall,

We look forward to hearing from you!

General Summary of Position
Professional care provider who assesses plans implements and evaluates the nursing care of patients from admission through discharge. In collaboration with the patient and family provides theory-based professional nursing care and coordinates care delivery with various members of the interdisciplinary team

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards safety standards and MedStar SPIRIT Values. Complies with governmental and accreditation regulations.
• Collects and analyzes significant patient's information that pertains to physical psychological socio-cultural economic spiritual and life-style behaviors and efficiently leveraging available technology.
• Functions autonomously providing relationship-based care that promotes continuous consistent efficient and accountable delivery of nursing care using the nursing process with a favorable focus on patient experience.
• Identifies current and potential complex problems of specific patient populations critically analyzes trends and changes in patient status and plans appropriate interventions.
• Incorporates evidence-based practice and research into patient care delivery with a focus on quality and safety.
• Serves as a patient advocate by independently communicating clinical concerns including ethical decisions in a timely manner to other members of the interdisciplinary team.
• Practices within legal boundaries of nurse practice act and possesses a theoretical understanding of the universal ethical principles. Recognizes ethical discourse in practice and may seek other resources in advocacy for support and counsel.
• Individualizes patients plan of care focusing on short and long-range goals and effectively uses a variety of teaching resources to meet the learning needs of patients and families.
• Communicates patient information clearly and accurately in verbal and written format.
• Maintains a safe and therapeutic environment. Identifies actual and potential patient safety issues and acts accordingly while incorporating HRO quality and safety principles.
• Demonstrates effective leadership behaviors. Establishes priorities and delegates tasks to peers and ancillary staff as appropriate to scope of practice and unit requirements.
• Effectively uses problem identification and resolution skills focusing on the clinical scenario to resolve the apparent concern. Follows the chain of command by consulting with other healthcare professionals and seeks assistance as needed.
• Independently communicates concerns in a timely manner and makes suggestions to members of the interdisciplinary team by seeking and using resources effectively.
• Evaluates the patient's response to treatment and progress toward short and long-range goals and revises nursing interventions as appropriate.
• Identifies patient and family needs prior to discharge. Initiates and monitors discharge planning activities in collaboration with other members of the interdisciplinary team.
• Independently identifies resources and strategies to enhance professional growth and development and commits to life-long learning.
• Supports and contributes to the unit department entity and organizational goals inclusive of the mission vision and values.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
• Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications
Education

• Associate's degree in Nursing from an accredited academic nursing program required
• Bachelor's degree in Nursing (BSN) from an accredited academic nursing program preferred
• If prepared at the associate degree in nursing level required to enroll in a BSN program within 12 months of hire date and completion within 4 years of hire date.

Experience

• 1-2 years RN experience required

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure in the state or jurisdiction of the facility seeking employment required
• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
• Additional unit/specialty certifications may vary by department or business unit.
• C-EFM - Electronic Fetal Monitoring from the National Certification Corporation (NCC) is required for Perinatal nurses (labor and delivery antepartum antenatal testing) within 12 months from date of hire. New graduate nurses or new to specialty nurses (labor and delivery antepartum antenatal testing) will have 15 months from date of hire to obtain the EFM certification.

Knowledge Skills and Abilities

• Basic math skills
• Verbal and written communication skills
• Basic computer skills

General Summary of Position
Professional care provider who assesses plans implements and evaluates the nursing care of patients from admission through discharge. In collaboration with the patient and family provides theory-based professional nursing care and coordinates care delivery with various members of the interdisciplinary team

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards safety standards and MedStar SPIRIT Values. Complies with governmental and accreditation regulations.
• Collects and analyzes significant patient's information that pertains to physical psychological socio-cultural economic spiritual and life-style behaviors and efficiently leveraging available technology.
• Functions autonomously providing relationship-based care that promotes continuous consistent efficient and accountable delivery of nursing care using the nursing process with a favorable focus on patient experience.
• Identifies current and potential complex problems of specific patient populations critically analyzes trends and changes in patient status and plans appropriate interventions.
• Incorporates evidence-based practice and research into patient care delivery with a focus on quality and safety.
• Serves as a patient advocate by independently communicating clinical concerns including ethical decisions in a timely manner to other members of the interdisciplinary team.
• Practices within legal boundaries of nurse practice act and possesses a theoretical understanding of the universal ethical principles. Recognizes ethical discourse in practice and may seek other resources in advocacy for support and counsel.
• Individualizes patients plan of care focusing on short and long-range goals and effectively uses a variety of teaching resources to meet the learning needs of patients and families.
• Communicates patient information clearly and accurately in verbal and written format.
• Maintains a safe and therapeutic environment. Identifies actual and potential patient safety issues and acts accordingly while incorporating HRO quality and safety principles.
• Demonstrates effective leadership behaviors. Establishes priorities and delegates tasks to peers and ancillary staff as appropriate to scope of practice and unit requirements.
• Effectively uses problem identification and resolution skills focusing on the clinical scenario to resolve the apparent concern. Follows the chain of command by consulting with other healthcare professionals and seeks assistance as needed.
• Independently communicates concerns in a timely manner and makes suggestions to members of the interdisciplinary team by seeking and using resources effectively.
• Evaluates the patient's response to treatment and progress toward short and long-range goals and revises nursing interventions as appropriate.
• Identifies patient and family needs prior to discharge. Initiates and monitors discharge planning activities in collaboration with other members of the interdisciplinary team.
• Independently identifies resources and strategies to enhance professional growth and development and commits to life-long learning.
• Supports and contributes to the unit department entity and organizational goals inclusive of the mission vision and values.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
• Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications
Education

• Associate's degree in Nursing from an accredited academic nursing program required
• Bachelor's degree in Nursing (BSN) from an accredited academic nursing program preferred
• If prepared at the associate degree in nursing level required to enroll in a BSN program within 12 months of hire date and completion within 4 years of hire date.

Experience

• 1-2 years RN experience required

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure in the state or jurisdiction of the facility seeking employment required
• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
• Additional unit/specialty certifications may vary by department or business unit.
• C-EFM - Electronic Fetal Monitoring from the National Certification Corporation (NCC) is required for Perinatal nurses (labor and delivery antepartum antenatal testing) within 12 months from date of hire. New graduate nurses or new to specialty nurses (labor and delivery antepartum antenatal testing) will have 15 months from date of hire to obtain the EFM certification.

Knowledge Skills and Abilities

• Basic math skills
• Verbal and written communication skills
• Basic computer skills

• Basic Life Support (BLS) within 30 days - American Heart Association (AHA)
• Crisis Prevention Institute (CPI) Training within 3 months.

• Ensures patient, visitor and staff safety by following policies/procedures and adhering to the National Patient Safety Goals
• Sets behavioral limits on patients according to hospital and ED policies
• De-escalates patients utilizing CPI techniques
• Takes initiative in making decisions and taking immediate action to ensure safety
• Participates in application of seclusion/restraints when appropriate; provides monitoring of patients in such situations; completes appropriate documentation, including restriction of rights forms
• Participates in patient and staff debriefing
• Interfaces effectively with Behavioral Health, ED and Security staff to promote a safe environment; calls for additional assistance if needed
• Provides supportive care to patients and families when appropriate
• Continuously monitors video/audio equipment to ensure patient, visitor and staff safety, and/or makes “rounds” in the immediate patient care area
• Completes electronic event reports as indicated

• Serves as a point of entry for the Behavioral Health Service Line
• Answers all calls in a timely manner
• Ensures patients are treated with respect and dignity
• Obtains pertinent information from referral sources seeking patient admission to effectively and efficiently triage requests for services
• Assists in facilitating admissions or making referrals to appropriate resources
• Utilizes collected data to triage Behavioral Health patients and ensure appropriate level of care is recommended
• Ensures compliance with legal components of admissions/treatment recommendations (mental health code, confidentiality act, voluntary/involuntary admissions, patients’ rights, obtaining releases of information)
• Assists in administering/scoring assessment scales per protocol as needed
• Documents assessment thoroughly using assessment forms; completes information about disposition and steps taken to reach decision
• Documents interventions in a succinct and goal directed manner using DAIR format
• Incorporates Recovery principles in all therapeutic interventions
• Provides support, sets limits, and/or facilitates learning from the situation if/when providing direct patient care

• Actively promotes and achieves customer satisfaction (patient, family, departments and physicians)
• Assists in completing chart audits and compiling other data to evaluate performance
• Compiles and assists in analyzing intake, utilization and patient flow data
• Generates ideas for improving processes, treatment, and patient care
• Participates in Root Cause Analyses and assists in development of action plans and implementation of action plans

• Educates Behavioral Health patients/families/significant others about the Behavioral Health Service Line
• Possesses a working knowledge of community services
• Assists in referring patients to the most clinically appropriate setting
• Assists in making arrangements for recommended services (for example, makes appointments with follow up providers, etc.)
• Documents patients' requests for services, suggested referrals and disposition of such
• Incorporates Recovery principles in disposition planning
• Assists in conducting follow up “surveys” to ensure patient’s' needs were met (patient satisfaction, follow up appointments, etc.)
• Assists with removing any barriers patients/families encounter with recommendations
• Acts as a patient advocate to gain access to community services
• Maintains solid working relationships with other community providers
• Recognizes and reports abuse/neglect situations as required by law