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As a Pro Sales Customer Care Representative in Dearborn, MI, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Customer Care Representative is the initial contact for dealership personnel and vehicle owners.
The Customer Care Representative listens to customer inquiries and provides an accurate and timely response to the customer.
During a Typical Day, You'll Perform all Customer Care responsibilities with consistent reliability.
Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including: Accurately respond to customer inquiries.
Document customer contacts.
Initiate outbound contacts as appropriate.
Provide online support for applications.
Utilize available resources to respond to internal and external customer inquiries.
Help identify process improvements and best practices for the team.
As applicable, answer email inquiries, web forms, etc.
within required time frames in a professional manner with accurate and timely information.
Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager.
Meet or exceed performance expectations including but not limited to productivity, accessibility and quality assurance.
Adhere to and support all Percepta and client initiatives and company policies and procedures.
Attend and participate in team meetings.
Act as a mentor to less experienced teammates which include: Training new team members.
Act as a backup for a subject matter expert in the absence of the Sr.
Business Analyst and/or Team Leader.
Demonstrate leadership capabilities.
Complete training courses as directed by Operations and/or Training.
Complete additional tasks and projects as needed.
What You Bring to the Role High school diploma required.
College degree preferred or equivalent work experience required.
1
- 2 years of customer service experience required; does not need to be in a call center position.
Computer skills: experience working with multiple programs, ability to type.
Excellent customer service ability.
Ability to maneuver through various systems to provide the dealer with accurate information.
Displays professionalism and a positive attitude.
Ability to effectively communicate with customers, managers, and co-workers.
Strong written and oral communication.
Time management and organizational skills.
Willingness to take on new assignments.
Reliability.
Ability to multitask.
What You Can Expect Starting hourly rate of $16 Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Hours of Operation: Monday thru Saturday: 8 am to 8 pm About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one.
Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions.
Respect- a team that is accountable, dependable and gives you their full attention.
Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
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Description
As a Service Pro, you are our elite! You are responsible for leading and managing the operations of the restaurant as a manager would. A service pro has mastered operations and takes on responsibility for training and development of new and current team members. We are looking for people with experience in training, can share positive vibes, is a good communicator, and provides top notch service. This role provides an opportunity to empower others be their best.
RESPONSIBILITIES
* Create positive guest and team member experiences, creating a fun and energetic vibe
* Take guests' food orders and handle cash and credit transactions
* Follow Tokyo Joes operational policies and procedures, including those for cash handling and safety/security to ensure the safety of all team members during each shift
* Demonstrate knowledge of the brand and menu items
* Follow sanitation and safety procedures including knife handling and kitchen equipment
* Maintain cleanliness and organization throughout the restaurant and ensures proper set up and/or breakdown of the entire restaurant including dining room, restrooms, kitchen and prep areas
* Effectively handle guest concerns and complaints
* Train new employees on station tasks
* Work as a team to prepare the restaurant for each shift
* Acts with integrity, honesty and knowledge that promotes the culture of Tokyo Joes
* Maintains regular and consistent attendance and punctuality
* Manage others through positive communication, teamwork and delegation to complete tasks
* Food, Team Member and Guest Safety
* Cleanliness and maintenance of the restaurant and equipment
* Enforce and follow all company policies and procedures
* Mastery of menu portion and allergens
KNOWLEDGE/SKILLS/REQUIREMENTS
* Excellent guest service skills required.
* Cash Handling and Managment
* Ability to work in a fast-paced environment for up to 8+ hours per shift.
* Team oriented, adaptable, dependable, and strong work ethic.
* Ability to communicate effectively with guests and team members.
* Ability to work nights, weekends and holidays.
* Ability to work with sharp kitchen tools when in a prep position.
A Process Pro is needed for an American corporation that manufactures agricultural, construction, and forestry machinery, diesel engines, drivetrains (axles, transmissions, gearboxes) used in heavy equipment, and lawn care equipment in the Waterloo, IA area. This role is focused on driving manufacturing efficiency through Six Sigma methodologies, cross-functional collaboration, and data-driven process optimization.
location: Waterloo, Iowa
job type: Contract
salary: $21.43 - 33.03 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Facilitates and implements process improvement projects of moderate complexity within specific business units.
- Applies Lean, Six Sigma, and change management methodologies to achieve measurable business results.
- Utilizes data tools and financial analysis to identify, analyze, and solve operational problems.
- Defines, clarifies, and documents business processes and rules to support strategic plans.
- Leads and mentors cross-functional project teams toward the implementation of new solutions.
- Identifies, implements, and monitors key performance metrics and target performance levels.
- Collaborates with diverse team members, including both union and salaried employees.
- Documents project progress and ensures that improvements are sustained after project closure.
- Evaluates alternative solutions and provides technical knowledge of business practices.
Skills:
- strong communication and presentation skills.
- Building relationships with Union and Salary employees.
- Smart Connected Factory experience including PowerBI, Tableau, Ignition.
Education and Experience:
- Bachelors Degree in Business/Management or Bachelors Degree in Engineering/Technology.
- 1+ year of manufacturing and/or operations experience.
- 1+ year of demonstrated team leadership and mentoring experience.
- 1+ year of managing and leading projects.
- 1+ year of continuous improvement.
qualifications:
- Experience level: Experienced
- Education: Bachelors
skills:
- Six Sigma
- Manufacturing
- Operations
- Tableau
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Job Overview:
The Web Accessories Team is responsible for the creation and maintenance of product associations between all items in the B&H catalog. The department’s aim is to clearly advise customers about any accessories that are required or otherwise recommended for the main item’s probable application.
The Accessories Specialist utilizes in-depth knowledge of product compatibility and usage to recommend appropriate accessories. In conjunction with monitoring sales performance and customer feedback on associated products, the Specialist seeks to maintain product relationships based on the accessory’s appeal, benefit, and utility to the customer. Core responsibilities include the creation and maintenance of accessory relationships (using a combination of manual and rule-based methods); maintaining consistency and clarity across accessory labels, templates, and messages; keeping up with daily maintenance of new and discontinued products; and seeking ways to improve and promote accessories quality.
Essential Responsibilities:
- Conducts extensive research within assigned categories to determine appropriate accessory matches; is diligent about staying current on product knowledge and expanding scope to new and emerging technologies
- Utilizes basic merchandising techniques to determine optimal accessory priority
- Determines all compatible accessories and label order
- Sets flags to ensure proper listing of required vs. recommended accessories
- Reviews accessories recommendation strategy based on individual and departmental reporting
- Communicates with Manager to ensure that product associations align with B&H’s overall goals
- Partners with Buyers and Sales staff to prepare for and respond to company and customer needs
- Collaborates with Navigation Architects to update refinement data for Accessory Rules
- Makes updates to accessory listings based on various reporting item summaries
- Assists in data acquisition and/or entry of refinements needed for rule creation
- Creates customer-facing product groupings
Additional Responsibilities:
- Special projects as assigned by Manager
Specific Knowledge, Skills and Abilities:
- Possesses extensive product knowledge of pro video gear, PTZ cameras, video rigs, gimbals and drones
- Must be detailed-oriented and have organizational skills
- Solid verbal and written communication skills
- Basic to intermediate Excel
- Ability to analyze and interpret reports
- Basic understanding of website structure, category hierarchy and refinement filtering
- Understanding of target customer needs and online shopping behavior
- Basic merchandising skills
- Ability to work under pressure, prioritize tasks, and meet deadlines
Preferred Education, Experience and Licenses:
- Minimum 2-4 years experience in either selling professional or consumer level technology or utilization of professional or consumer level electronics
A culture of kindness, appreciation, and a sense of belonging are just some of the great things you can expect working at MaidPro! Would you like to make a positive impact by serving the people in your community? We are looking for team members who take pride in their work and enjoy making a difference. We give people time back in their lives! We are a team of kind and committed professionals that support and inspire each other to deliver exceptional service.
Benefits- Competitive pay
- Flexible schedule - we will build a schedule that works for you!
- Performance-based pay incentives
- Mileage reimbursement
- Health benefits
- Paid Time Off
- Friendly and supportive culture
- Career Advancement
- Professionally clean residential homes using MaidPro's 49-point checklist, cleaning procedures, and products.
- Performing interior cleaning.
- Cleaning and sanitizing bathrooms, toilets, showers, and sinks.
- Scrubbing and sanitizing all kitchen fixtures and appliances.
- Dusting ceilings, light fixtures, picture frames, tables, and chairs.
- Vacuuming and mopping all types of flooring.
- Home organization, staging, and beautification.
- We will train you! No cleaning experience is required!
- Excellent customer service skills.
- Punctual and reliable with strong time management.
- Detail-oriented and love to make things look good and shine.
- Ability to lift up to 35 lbs.
- Ability to stand for long periods of time.
- Willing to work in homes that have pets.
MaidPro franchisees are equal-opportunity employers. Neither MaidPro nor any MaidPro franchisee discriminates, or tolerates discrimination, on the basis of race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
MaidPro was named one of the Top Franchises by Forbes, Entrepreneur and USA Today. MaidPro is also a proud member of the International Franchise Association, Canadian Franchise Association, and the New England Franchise Association.
The types of benefits that MaidPro employees receive include schedule flexibility, travel reimbursement, the ability to stay active and moving all day, and the freedom to work alone or with a partner (depending on location). We boast competitive industry wages, paired with individual tips and incentives.
Employees are provided support and tools by MaidPro franchisees; such as intensive training, uniforms, and cleaning supplies. Go as far as your ambitions can take you. You can grow your career within one great company. Join the MaidPro team today!
Career PathThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to MaidPro Corporate.
Jersey Mike's Subs is looking for Crew Members!
Become part of Jersey Mike's vibrant organization!Grab hold of our powerful positive energy with a Jersey Mikes ready-to-take-off career that is fun, fulfilling and rewarding!
If you like to have fun, banter with people and enjoy sharing your life then working at Jersey Mikes may be for you. Besides learning our business and pleasing people with our great authentic sub sandwiches, you'll learn a whole new level of social decorum to take through life.
So become part of our tradition! Jersey Mike's was built on a strong sense of community and an outstanding commitment to the personal growth of our people. If you enjoy being part of something special in a strong cultural and spirited environment than bring your energy and come grow with us!
The primary requirement of a Jersey Mikes employee is commitment to company goals:
- Food that meets Jersey Mikes specifications and high quality standards
- Service that is noticeably friendlier than that of other restaurants
- A restaurant that is noticeably cleaner than other restaurants
Benefits of working at Jersey Mike's Subs:
- Competitive wages with TIPS! ($3-$5 on top of posted rate!)
- Great owners
- Career advancement
- Fun atmosphere
At Jersey Mikes, we offer a sub above one thats measured in more than inches or seconds til served. We carefully consider every aspect of what we do every slice, every sandwich, every store we provide our customers with sustenance and substance too.
Jersey Mike's Subs is looking for Crew Members!
Become part of Jersey Mike's vibrant organization!Grab hold of our powerful positive energy with a Jersey Mikes ready-to-take-off career that is fun, fulfilling and rewarding!
If you like to have fun, banter with people and enjoy sharing your life then working at Jersey Mikes may be for you. Besides learning our business and pleasing people with our great authentic sub sandwiches, you'll learn a whole new level of social decorum to take through life.
So become part of our tradition! Jersey Mike's was built on a strong sense of community and an outstanding commitment to the personal growth of our people. If you enjoy being part of something special in a strong cultural and spirited environment than bring your energy and come grow with us!
The primary requirement of a Jersey Mikes employee is commitment to company goals:
- Food that meets Jersey Mikes specifications and high quality standards
- Service that is noticeably friendlier than that of other restaurants
- A restaurant that is noticeably cleaner than other restaurants
Benefits of working at Jersey Mike's Subs:
- Competitive wages with TIPS! ($3-$5 on top of posted rate!)
- Great owners
- Career advancement
- Fun atmosphere
At Jersey Mikes, we offer a sub above one thats measured in more than inches or seconds til served. We carefully consider every aspect of what we do every slice, every sandwich, every store we provide our customers with sustenance and substance too.
Jersey Mike's Subs is looking for Crew Members!
Become part of Jersey Mike's vibrant organization!Grab hold of our powerful positive energy with a Jersey Mikes ready-to-take-off career that is fun, fulfilling and rewarding!
If you like to have fun, banter with people and enjoy sharing your life then working at Jersey Mikes may be for you. Besides learning our business and pleasing people with our great authentic sub sandwiches, you'll learn a whole new level of social decorum to take through life.
So become part of our tradition! Jersey Mike's was built on a strong sense of community and an outstanding commitment to the personal growth of our people. If you enjoy being part of something special in a strong cultural and spirited environment than bring your energy and come grow with us!
The primary requirement of a Jersey Mikes employee is commitment to company goals:
- Food that meets Jersey Mikes specifications and high quality standards
- Service that is noticeably friendlier than that of other restaurants
- A restaurant that is noticeably cleaner than other restaurants
Benefits of working at Jersey Mike's Subs:
- Competitive wages with TIPS! ($3-$5 on top of posted rate!)
- Great owners
- Career advancement
- Fun atmosphere
At Jersey Mikes, we offer a sub above one thats measured in more than inches or seconds til served. We carefully consider every aspect of what we do every slice, every sandwich, every store we provide our customers with sustenance and substance too.
Jersey Mike's Subs is looking for Crew Members!
Become part of Jersey Mike's vibrant organization!Grab hold of our powerful positive energy with a Jersey Mikes ready-to-take-off career that is fun, fulfilling and rewarding!
If you like to have fun, banter with people and enjoy sharing your life then working at Jersey Mikes may be for you. Besides learning our business and pleasing people with our great authentic sub sandwiches, you'll learn a whole new level of social decorum to take through life.
So become part of our tradition! Jersey Mike's was built on a strong sense of community and an outstanding commitment to the personal growth of our people. If you enjoy being part of something special in a strong cultural and spirited environment than bring your energy and come grow with us!
The primary requirement of a Jersey Mikes employee is commitment to company goals:
- Food that meets Jersey Mikes specifications and high quality standards
- Service that is noticeably friendlier than that of other restaurants
- A restaurant that is noticeably cleaner than other restaurants
Benefits of working at Jersey Mike's Subs:
- Competitive wages with TIPS! ($3-$5 on top of posted rate!)
- Great owners
- Career advancement
- Fun atmosphere
At Jersey Mikes, we offer a sub above one thats measured in more than inches or seconds til served. We carefully consider every aspect of what we do every slice, every sandwich, every store we provide our customers with sustenance and substance too.
Jersey Mike's Subs is looking for Crew Members!
Become part of Jersey Mike's vibrant organization!Grab hold of our powerful positive energy with a Jersey Mikes ready-to-take-off career that is fun, fulfilling and rewarding!
If you like to have fun, banter with people and enjoy sharing your life then working at Jersey Mikes may be for you. Besides learning our business and pleasing people with our great authentic sub sandwiches, you'll learn a whole new level of social decorum to take through life.
So become part of our tradition! Jersey Mike's was built on a strong sense of community and an outstanding commitment to the personal growth of our people. If you enjoy being part of something special in a strong cultural and spirited environment than bring your energy and come grow with us!
The primary requirement of a Jersey Mikes employee is commitment to company goals:
- Food that meets Jersey Mikes specifications and high quality standards
- Service that is noticeably friendlier than that of other restaurants
- A restaurant that is noticeably cleaner than other restaurants
Benefits of working at Jersey Mike's Subs:
- Competitive wages with TIPS! ($3-$5 on top of posted rate!)
- Great owners
- Career advancement
- Fun atmosphere
At Jersey Mikes, we offer a sub above one thats measured in more than inches or seconds til served. We carefully consider every aspect of what we do every slice, every sandwich, every store we provide our customers with sustenance and substance too.
