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Job Title: IT Field Support Location: Parma, OH (ONSITE) Duration: 6 Months Contract Dress Code: Business Casual Interview Type: Virtual, 2nd interview in person Summary The hiring managers are seeking candidates with demonstrable application/software support skills to provide production support for expanding services in Print & Mail operations.
Key Application Services Workflow Development: Process Director (RPD) Print-on-Demand: Weborder commerce systems Production Control & Billing: Avanti Slingshot Client Onboarding: QC and UAT processes Knowledge of infrastructure (networking, Active Directory, etc.) is helpful but not the primary focus.
Experience with ServiceNow or other ticketing systems is preferred, along with supporting enterprise or business process applications.
Coding and scripting skills (bash, PowerShell, JavaScript, Python, or similar) are considered a plus.
Responsibilities Provide production support for enterprise applications and business processes Perform QC and UAT for new client onboarding Troubleshoot and resolve application issues methodically Record all time and activity in the Activity Tracking system Complete administrative tasks accurately and on time Maintain professional relationships with customers and colleagues Present a professional image in dress and behavior Deliver excellent customer service, including presenting new concepts and ensuring implementation Requirements Bachelor s degree or equivalent experience in a related field Advanced computer and connectivity competencies Strong written and verbal communication skills Self-motivated with strong organizational and interpersonal skills Ability to prioritize work independently Proficiency in Microsoft Office Suite Familiarity with office computing products, equipment, and data communications Experience with enterprise applications or business process applications Excellent customer service and follow-up skills Metasys Technologies is an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
Monday - Friday 8 am - 5 pm
Onsite
Summary:
The Senior Associate Counsel provides legal support for hospital information technology operations, including comprehensive legal and strategic guidance on the procurement, deployment, and governance of information technology systems (ISD) and artificial intelligence. This position reports to the Vice President, Senior Associate Counsel with a reporting matrix to the Chief Information Officer.
Responsibilities:
* Advise hospital leadership and procurement teams on the legal implications of acquiring new technologies, such as electronic health records (EHR), telemedicine platforms, cybersecurity tools, and medical devices and the implementation of artificial intelligence tools.
* Draft, review, and negotiate a broad array of information technology contracts—such as software-as-a-service (SaaS) agreements, cloud hosting terms, data processing addenda, and business associate agreements. Identify and address legal risks in vendor offerings and technology solutions.
* Advise hospital leadership on legal considerations surrounding digital transformation initiatives, innovation adoption, and strategic partnerships with technology providers.
* Collaborate with hospital IT and security teams to develop policies and protocols for safeguarding patient data and critical systems. Advise on incident response plans, breach notification procedures, and risk mitigation strategies. Stay abreast of emerging threats and evolving best practices.
* Provide legal support for hospital-wide policies on technology use, social media, device management, remote work, mobile access to sensitive information, and enterprise risk for information technology. Ensure policies reflect current legal requirements and operational needs.
* Support the hospital in managing disputes or litigation related to technology vendors, data breaches, intellectual property claims, and other technology-related matters. Coordinate with litigation counsel as needed.
* Education and Training: Provide ongoing education to staff and leadership on legal implications of technology adoption, emerging regulatory requirements, and evolving risks in the health technology landscape.
* Identify and assess legal, operational, and compliance risks in IT contract.
* Other duties as assigned.
Other information:
Technical Expertise
* Openness to learning and keeping pace with rapid changes in both healthcare delivery and technological innovation.
* Aptitude for working effectively with clinicians, IT professionals, administrators, vendors, and regulators.
* Capacity to guide organizational leadership through complex legal and strategic decisions regarding technology investments.
* Resourcefulness and creativity in navigating novel legal challenges emerging from digital health transformation.
Education and Experience
* Education: Juris Doctor (JD) degree from an accredited law school; Ohio bar admission or ability to obtain admission prior to start date.
* Experience: Minimum of 5 years of legal practice advising in healthcare Information technology contracts is required.
* Technical Knowledge: Familiarity with healthcare IT systems, data privacy and security laws, and emerging technologies (such as artificial intelligence, cloud computing, and IoT).
* Skills: Strong contract negotiation, drafting, and analytical skills. Excellent verbal and written communication abilities. Competency in risk assessment and strategic thinking.
* Demonstrated integrity, discretion, and ability to work collaboratively with multidisciplinary teams.
Full Time
FTE: 1.000000
Status: Onsite
Responsibilities:Advise hospital leadership and procurement teams on the legal implications of acquiring new technologies, such as electronic health records (EHR), telemedicine platforms, cybersecurity tools, and medical devices and the implementation of artificial intelligence tools.Draft, review, and negotiate a broad array of information technology contracts—such as software-as-a-service (SaaS) agreements, cloud hosting terms, data processing addenda, and business associate agreements. Identify and address legal risks in vendor offerings and technology solutions.Advise hospital leadership on legal considerations surrounding digital transformation initiatives, innovation adoption, and strategic partnerships with technology providers. Collaborate with hospital IT and security teams to develop policies and protocols for safeguarding patient data and critical systems. Advise on incident response plans, breach notification procedures, and risk mitigation strategies. Stay abreast of emerging threats and evolving best practices.Provide legal support for hospital-wide policies on technology use, social media, device management, remote work, mobile access to sensitive information, and enterprise risk for information technology. Ensure policies reflect current legal requirements and operational needs.Support the hospital in managing disputes or litigation related to technology vendors, data breaches, intellectual property claims, and other technology-related matters. Coordinate with litigation counsel as needed.Education and Training: Provide ongoing education to staff and leadership on legal implications of technology adoption, emerging regulatory requirements, and evolving risks in the health technology landscape.Identify and assess legal, operational, and compliance risks in IT contract. Other duties as assigned.
Other information:Technical Expertise Openness to learning and keeping pace with rapid changes in both healthcare delivery and technological innovation.Aptitude for working effectively with clinicians, IT professionals, administrators, vendors, and regulators.Capacity to guide organizational leadership through complex legal and strategic decisions regarding technology investments.Resourcefulness and creativity in navigating novel legal challenges emerging from digital health transformation.
Education and Experience Education: Juris Doctor (JD) degree from an accredited law school; Ohio bar admission or ability to obtain admission prior to start date. Experience: Minimum of 5 years of legal practice advising in healthcare Information technology contracts is required.Technical Knowledge: Familiarity with healthcare IT systems, data privacy and security laws, and emerging technologies (such as artificial intelligence, cloud computing, and IoT).Skills: Strong contract negotiation, drafting, and analytical skills. Excellent verbal and written communication abilities. Competency in risk assessment and strategic thinking.Demonstrated integrity, discretion, and ability to work collaboratively with multidisciplinary teams.
Full Time FTE:
1.000000Status: Onsite
About Us
Perform Properties is a Blackstone Real Estate portfolio company focused on high-performing retail and office properties with People-Appeal - vibrant spaces where people actively choose to work, shop, and gather. With expertise in transactions, development, leasing, and management, the company oversees over 33 million square feet of retail and office properties across the U.S. Learn more: .
Role Summary
Our Director, Technology Enablement accelerates growth by empowering our people with deep, sophisticated Technology adoption & literacy. An influencer & persuader that leads people to more productive Technology use in meaningful, substantial ways, the Director, Technology Enablement finds & creates learning moments that matter, giving our people the skills & confidence they need to put AI, automation and other emerging technologies to work for them every day – not just talk about their potential & possibilities.
This role reports to the Chief Technology Officer and is based in the office, 5 days a week.
Essential Job Functions
- Create Learning Experiences, Programs & Content to reduce our Time-to-Productivity
- Champion Technology & AI Adoption, Measurement & Continuing education to reduce our Time-to-Insight
- Mobilize AI, Automation, Agentic & emerging technology innovations to reduce our Coordination Tax
- Drive Engagement & Communication that creates meaningful change in our audiences
- Model the successful use of AI as a capabilities & resource extension, not just a gimmick
- Grow individuals & teams of technologists in the Technology Enablement space as their leader
Qualifications and Technical Competencies
- 5-7+ years leading Technology Training, Enablement and / or Modern Workplace-focused teams
- 3-5 years managing agile projects (Scrum, Kanban, SAFe)
- 1-3 years managing people (direct reports)
- Demonstrable success driving adoption for Modern Workplace platforms (Microsoft 365, Google Workspace)
- Demonstrable success delivering Technology-focused learning programs, content and outcome measurement
- Advanced proficiency in common Collaboration platforms (Microsoft Teams / SharePoint Online, Google Chat / Drive / Sites, Slack Enterprise)
- Advanced proficiency in common Generative AI platforms (Microsoft Copilot, Google Gemini, ChatGPT Enterprise)
- Advanced proficiency in common Agentic and/or Robotic Process Automation (RPA) platforms (UiPath, Microsoft PowerAutomate, Workato, Zapier)
- Bachelor’s Degree in Computer Science, Communications or relevant tertiary education
Benefits & Compensation
Benefits: The Company provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays and paid time off (PTO).
Base Salary Range: $165,000 – $185,000. This represents the presently-anticipated low and high end of the Company’s base salary range for this position. Actual base salary range may vary based on various factors, including but not limited to location and experience.
The additional total direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.
Closing
EEO Statement
Our company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email
#LI-Onsite
Overview
We are seeking a skilled IT Systems & Network Administrator for our Columbus, Ohio facility. It's a hybrid role focused on managing and improving IT infrastructure. Intermediate networking knowledge and system administration expertise are required, with experience in a manufacturing environment being a plus. The selected candidate will be key in maintaining system uptime, securing IT assets, and supporting scalable network and cloud solutions.
Key Responsibilities
Digital Print Technology
- Configure, monitor, and maintain digital print technologies from M&R, Kornit, and Caldera.
- Secure the digital print technologies with company endpoint protection
- Install and maintain Zebra scanning and printing technologies used in digital printing
- Support users of the Monster Digital Platform in all aspects of the plant operations
Network Infrastructure & Support
- Configure, monitor, and maintain our LAN/WAN infrastructure to ensure optimal performance and uptime.
- Perform routine diagnostics, network segmentation, and performance tuning to proactively address potential issues.
- Manage firewalls, VPN configurations, and VLAN provisioning to enhance network security and efficiency.
- Troubleshoot connectivity issues and optimize network performance, ensuring high availability and reliability for all users and equipment.
System Administration
- Administer Microsoft Entra ID, Azure AD, and other identity management systems to ensure secure and efficient access.
- Manage Microsoft Intune, endpoint protection solutions (e.g., CrowdStrike), and patch management tools to safeguard our devices and data.
- Deploy and maintain virtual machines, server infrastructure (VMware/Hyper-V), and cloud resources.
- Support and enforce IT security policies, including email protection, using ProofPoint, and vulnerability remediation, using Automox, to protect against cyber threats.
Operational IT Support
- Provide expert Tier 2/3 support for system and network-related incidents and requests, resolving issues promptly and effectively.
- Maintain comprehensive system and network documentation to ensure clear and efficient operations.
- Collaborate closely with vendors and service providers for support, procurement, and to leverage external expertise.
- Participate in an on-call support rotation, as needed, to provide timely assistance outside of regular business hours.
- Handle the initial deployment of corporate computers and related hardware, ensuring new team members are set up for success.
Project and Process Improvement
- Assist in critical IT projects, including infrastructure upgrades, cloud migrations, and system rollouts, contributing to our growth.
- Proactively recommend improvements to enhance system efficiency, reliability, and security, driving continuous improvement in our IT landscape.
- Provide valuable input into IT planning and budgeting related to systems and network infrastructure, helping shape our future IT strategy.
- Deploy corporate computers and related hardware.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 3+ years of experience in IT system administration and network support roles.
- Proficient in: Intermediate network concepts (TCP/IP, DNS, DHCP, VLANs, routing, etc.)
- Managing Microsoft Intune, Azure AD, and Entra ID
- Familiarity with email and endpoint security platforms
- Familiarity with hypervisors (VMware or Hyper-V), patch management, and cloud administration.
Preferred Qualifications
- Experience working in a manufacturing or industrial IT environment.
- Relevant certifications: CompTIA Network+, Microsoft Certified: Azure Administrator, or equivalent.
- Experience with tools such as SolarWinds, Wireshark, PRTG, or similar for monitoring and diagnostics.
- Spanish language proficiency is a plus.
Skills & Attributes
- Strong problem-solving and troubleshooting capabilities.
- Clear verbal and written communication, especially with non-technical stakeholders.
- Ability to manage multiple priorities in a fast-paced environment.
- Detail-oriented with a focus on security and operational excellence.
The Director of Construction Technology plays a critical role in advancing the company’s use of technology across all business units and particularly within operations. This position serves as the bridge between construction operations, IT, and executive leadership — ensuring that technology solutions are effectively deployed, utilized, and continuously improved to support project delivery, operational efficiency, and data-driven decision making.
The Director of Construction Technology will maintain active awareness of emerging construction technologies, lead software training and adoption efforts, and provide first-line support for systems in use. This role is ideal for a candidate with a strong understanding of construction processes, a working knowledge of IT and system integrations, and a passion for applying technology to improve performance and collaboration across the organization.
This position reports to a Senior executive and will work closely with Project Management, Field Supervisors, Accounting, IT Staff, and the Executive Leadership team.
KEY RESPONSIBILITIES
Technology Leadership & Strategy
- Stay informed of industry technology trends, vendor developments, and emerging software capabilities relevant to construction operations.
- Advise leadership on opportunities for innovation, efficiency, and competitive advantage through technology adoption.
- Participate in strategic planning for technology roadmaps, integrations, and process automation.
System Management & Support
- Provide Level 1 helpdesk support for construction technology platforms, including issue resolution, troubleshooting, and escalation to vendors or IT as needed.
- Support implementation, configuration, and optimization of applicable technology solutions, software and systems.
- Ensure smooth coordination and communication between project and field personnel, IT staff, and software vendors.
Training & Adoption
- Develop and deliver training programs for project and office staff on relevant technologies and best practices.
- Create and maintain training materials, user guides, and process documentation.
- Promote a culture of technology adoption and continuous learning across the company.
Vendor & System Administration
- Assist in vendor management, including contract renewals, license tracking, support coordination, and performance evaluation.
- Coordinate system updates, release testing, and change management with IT and vendor teams.
- Help evaluate new software solutions, pilot programs, and system integrations.
Integration & Data Awareness
- Support efforts to integrate systems for seamless data flow between project management, corporate services, and field applications.
- Work with IT and business intelligence teams to improve data accessibility, reporting, and analytics.
- Understand and advocate for data integrity, ownership, and governance across platforms.
Collaboration & Field Engagement
- Collaborate daily with IT staff, project executives, project and field leaders, and senior management to align technology initiatives with operational goals.
- Conduct regular visits to company offices and job sites to assess technology use, identify opportunities for improvement, and provide hands-on support.
QUALIFICATIONS
Education
- College degree in Construction Management or related discipline preferred.
- Education or formal training in computer science, programming, or software development is a plus and may substitute for the college degree above with relevant operational experience.
Experience
- Minimum of 5 years of experience in the construction industry.
- At least 4 years in construction operations (field or project management experience preferred).
- 2–4 years of experience in a role involving technology solution management, system administration, or software implementation
- Experience in major software/systems transitions preferred.
- Experienced in the end-to-end implementation of scalable data lake solutions for enabling enhanced data accessibility and analytics for strategic business decisions.
- Developed interactive dashboards and reports using Power BI or equivalent.
Technical Competencies
- Familiarity with construction technology platforms such as Procore, Viewpoint, Autodesk, Bluebeam, etc.
- Understanding of IT operations, system integrations (APIs, data exchanges, middleware), and database principles.
- Proficiency in Microsoft 365 ecosystem (SharePoint, Teams, Power BI) and other common collaboration tools.
- Ability to train, communicate, and translate technical concepts to non-technical users.
Is helping people part of who you are? MassMutual assists millions in achieving financial freedom, providing protection and future planning. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. This position is required to provide subject matter expertise for implementation and support of IBOR and Quantitative Risk related applications and functions including Asset Liability Management.
Recognized as subject matter expert in business analysis field. Has responsibility for instructing, directing, and checking the work of other Business Analysts. Formulate and define business and/or systems scope and objectives based on both user needs and a thorough understanding of industry requirements. Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements. Consider the business implications of the application of technology to the current and future business environment. Act as a team leader for complex projects.
You will be joining MassMutual’s Investment Management Technology team. Our mission is to build reliable automation solutions for the Quant Research and Development business team. The Business Systems Analyst is responsible for the analysis, design, and testing of complex applications and system integration processes supporting MassMutual’s Investment Management Unit. This role supports strategic investment initiatives within these areas and ensures recommended solutions are aligned with business and MassMutual IT strategies while adhering to relevant technology standards.
This role leverages problem solving and analytical skills to design technical solutions related to data management and system integration challenges and contributes to troubleshooting efforts across multiple functional areas including General Investment Accounts, Separate Investment Accounts, Securities & various technology platforms supporting Investments.
This is a critical role in maintaining the cohesion between the business stakeholders and the technology delivery teams. It requires a deep and broad technology background conducive to that found in a “master application developer” but this is not a development position but will participate and guide technology decisions and best practices. It also requires a strong work ethic, the ability to work independently or in collaboration, exceptional communication skills, and knowledge of, or the aptitude to learn the investment management data domain.
Perform analysis of business process, procedures, data and rules
Experience with data-centric architectures, multi-dimensional time series, and techniques to guarantee robust data integrity
Demonstrated ability to identify and understand critical business features that drive value, and translate those into solid technical solutions
Excellent written and oral communication skills, ability to effectively and confidently interact with business and technical personnel, at all levels in the organization
Strong knowledge of the investment management industry, asset liability management, and risk management across multiple asset classes, public and private, including derivatives
Proficient with standard documentation tools (Visio, Excel, Word)
Drives continuous improvement and efficiencies beyond own scope of responsibility
Bachelor’s degree
~5+ years of investment data experience with an understanding of systems and data management
~5+ years of experience with investment management systems (from front office to middle office, to back office)
~5+ years of data analysis experience working with large data sets and multiple sources of data
Expert user of excel and proficient with SQL/Oracle query tools
Experience in BlackRock Aladdin Studio or Risk is a plus.
Ability to apply technical and business knowledge across multiple business functions
Ability to work in close collaboration with project/program managers, architects, developers, and testers to optimize the quality of the developed product
Skilled in interacting between internal business partners, internal IT teams, and offshore partners
Ability to develop a strong understanding of business processes and functional requirements and skill to be able to translate business requirements into succinct functional / technical specifications, experience writing ETL requirements, and providing close oversight of specifications
Ability to quickly learn new technologies and platforms
Ability to adhere to project schedules and meet deadlines in the execution of job responsibilities
Works with minimal oversight and proactively communicates status and risks to project leadership.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents:
Fractal is a strategic AI partner to Fortune 500 companies, with a bold vision: to power every human decision in the enterprise. We believe the future belongs to organizations that combine human imagination with intelligent systems—and Fractalites are the ones building that future. As we scale our Technology, Media & Telecom (TMT) practice in the United States, we are looking for a senior, client-facing Head of Engineering to shape and deliver world-class Data & AI platforms for leading Technology, Media & Telecom organizations.
This is not a back-office engineering role. This is a consulting-led, client-facing engineering leadership position for someone who is equally comfortable whiteboarding architecture with principal engineers, rolling up their sleeves with delivery teams, and advising CIOs, CTOs, and CDOs in the boardroom.
Learn more at Fractal | Intelligence for Imagination.
Note: This position is not eligible for Immigration Sponsorship at this time.
About the Role
This is a four-axis leadership role requiring technical depth, executive presence, team leadership, and embedded delivery. You'll work directly with top technical and functional leaders at some of the largest TMT companies in the world.
As Head of Engineering for Fractal's Technology, Media & Telecom (TMT) vertical, you will personally shape the architecture of mission-critical AIML platforms, often in first-party tech stack, and develop/drive the team of ICs who bring them to life.
Responsibilities
Some engagements will look like a traditional advisory model. Others will look a lot more like Forward Deployed Engineering: your team embedded inside a client's engineering org, working within their first-party tech stack, shipping production code alongside their engineers, and earning influence through technical credibility, not org chart position.
You will need to be in the room when the technology roadmap needs to change. When a business pivot, a new regulation, or a technology shift forces a rethink mid-execution, you are the person who picks up the marker, walks to the whiteboard, and redraws the architecture in real time, credibly, for the CTO, and Principal Engineering leaders simultaneously.
Technical Depth (Hands-On Architecture)
- Own AI/Data platform architecture decisions — from Lakehouse design and real-time streaming to MLOps, LLMOps, and AgentOps pipelines in production
- Serve as the technical authority for Fractal's TMT engineering practice — defining standards, reviewing design, and holding the bar on reliability, scalability, and security
- Translate ambiguous business problems into concrete, buildable platform architectures — and stay close enough to execution to know when something is not working
- Drive the industrialization of GenAI: moving clients from proof-of-concept to enterprise-grade, governed, and observable AI systems
Executive Presence & Live Architectural Thinking
- Command the room with senior client leadership — CIOs, CTOs, CDOs, and their direct reports - as a peer, not a vendor
- Whiteboard new architectural directions on the spot: when a business pivot, acquisition, regulatory shift, or technology breakthrough forces a mid-execution rethink, you synthesize it into a credible, buildable path forward live, in the room, without needing a week to prepare a deck
- Translate between two worlds simultaneously: make the architecture legible to a CFO and rigorous enough to satisfy a principal engineer in the same session
- Shape client roadmaps at the strategic level; identifying where the current plan is under-ambitious, over-engineered, or misaligned with emerging AI capabilities, and steering accordingly
- Represent Fractal at the highest level of client relationship
Team Leadership (Building & Driving Senior ICs)
- Develop and lead a high-performing group of individual contributors. principally senior and staff engineers, ML engineers, and data platform engineers
- Create the engineering culture: rigorous delivery standards, architectural thinking, and a bias toward elegant, production-grade solutions over quick fixes
- Build leadership depth within the team, identifying principals who can own programs and grow into broader roles
- Partner across Fractal's global AI and engineering Capability functions to staff programs strategically and raise capability across the TMT practice
Forward-Deployed & Embedded Delivery
- Lead and run FDE-style engagements where your team operates inside the client's engineering environment
- Navigate and deliver within client-owned, first-party technology stacks: proprietary data platforms, internal ML infrastructure, custom orchestration systems, and bespoke toolchains that do not appear in any industry survey
- Adapt quickly to non-standard environments, understanding a client's internal platform deeply enough to extend it, integrate into it, and earn the trust of their engineering staff
- Balance the tension between what Fractal does best and what the client's stack demands, knowing when to bring pattern, when to adapt, and when to advocate for a better path
- Set the standards for how Fractal operates in deeply embedded engagements: how we onboard, document, transfer knowledge, and leave clients stronger than we found them
Candidate Profile
Technical Qualifications
TMT clients bring genuinely hard problems on both open and proprietary infrastructure. Expect to architect and oversee:
- GenAI systems: RAG architectures, LLM fine-tuning pipelines, agentic workflow orchestration, and LLMOps observability
- AI-powered products: personalization engines, churn prediction, content recommendation, and network fault detection
- Client-proprietary ML infrastructure: internal feature stores, custom model serving layers, bespoke experiment tracking systems, and first-party orchestration frameworks
- Cloud-native infrastructure across AWS, Azure, and GCP with enterprise-grade governance, security, and compliance baked in
- Real-time and event driven data pipelines (e.g. network telemetry)
- Modern Lakehouse platforms (Databricks, Snowflake, Delta Lake, Iceberg) at petabyte scale and proprietary data platform equivalents at leading tech-forward TMT organizations
Non-technical Qualifications
We are particularly interested in leaders from environments where engineering rigor, client accountability, executive presence, and AI depth all coexist including Forward Deployed Engineering, elite data/ML platform teams, and senior hyperscaler architecture practices.
- 15–20 years of experience spanning AI/data engineering and technical leadership with clear evidence of owning architecture at scale
- Deep hands-on experience deploying AI/ML/GenAI systems in production, in addition to advising on them
- Demonstrated executive presence: you have walked into a CTO or CDO review, redrawn the architecture based on new constraints, and left the room with alignment
- The ability to whiteboard fluently under pressure, synthesizing a team's in-flight work with a new business direction, making it rigorous enough for engineers and clear enough for executives, on the spot and without a rehearsal
- Experience operating within client-owned or non-standard technology stacks - you have learned a proprietary system, earned trust from skeptical internal engineers, and delivered production-grade results inside someone else's infrastructure
- A track record of leading senior engineers and building high-performance ML/engineering teams, including hiring, coaching, and developing principal-level ICs
- Direct executive engagement experience - you have influenced CIO/CTO/CDO decisions and can hold your own in a room with technical and non-technical stakeholders at once
- Strong cloud-native fluency across one or more hyperscalers, with genuine depth in data platform patterns (streaming, batch, Lakehouse, governance)
Strong Preferences
- Experience in TMT vertical — hi-tech, telco, media platforms, streaming infrastructure, ad tech, or content delivery at scale
- Prior work in FDE-style or embedded delivery models where your team shipped inside a client codebase and was evaluated by their engineering standards, not just deliverable milestones
- Comfort with the ambiguity of 1P stack environments: you have debugged undocumented internal tools, extended proprietary frameworks, and figured out how to make external expertise land inside a closed ecosystem
- A personal reputation for architectural clarity: the person colleagues call when a problem needs to be drawn, not just describe
- Contributions to the ML/AI community: open source, publications, conference talks, or influential architectural patterns
Who Thrives Here
The Fractalite mindset is curious, rigorous, and impact driven. You will thrive in this role if you:
- Enjoy being client-facing and accountable for outcomes.
- Are comfortable navigating ambiguity, scale, and complex stakeholder environments.
- Believe great platforms come from strong engineering culture plus disciplined execution.
- See AI not as a novelty, but as a core enterprise capability that must be engineered responsibly.
Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Title - IT Operations Manager
Location - Onsite at Any Axos office location. - San Diego, CA /Centennial, CO/ Omaha, NE/ Irvine, CA / Salt Lake City, UT / Edison, NJ / Overland Park, KS/ Las Vegas, NV
Contract - 3 months contract to Hire
Job Description :
Under the general direction of the SVP Head of Infrastructure, the IT Operations Manager is responsible for providing leadership and hands-on support for company-wide production operation initiatives. This position emphasizes understanding of critical production and support operations, anticipating the future direction of the Information Technology industry and relating those changes to current IT Operations.
Responsibilities:
- Oversee 24x7 production support teams for and affiliates, user technical support, and production job schedules
- Assist in the management of policy development and technology planning
- Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects
- Develops, builds, and sustains a strong working relationship and partnership with IS Customers. Accountable for quality of services and solutions delivered
- Manages the development, implementation, and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals
- Develops effective, efficient, and rigorous processes and methodologies which include monitoring and reporting
- Develops IS plans at tactical levels and then follows through on execution of plans. Develops system and organizational roadmaps that ensure business and service continuity
- Ensure smooth operations of all IT systems and data security
- Understand and track applicable regulatory and reporting requirements
- Conduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements
- Assist in preparing the IT organization’s disaster recovery and business continuity plans, policies, and procedures
- Work with senior management to enhance monitoring of critical applications and develop operational run books
- Identify issues, trends, and opportunities to improve efficiency, cost effectiveness, and/or quality; develop recommendations and implement solutions to identified issues and opportunities
- Establish a stable performance environment by monitoring and analyzing problems
- Ensure problems are identified and solved as rapidly and efficiently as possible
- Provide and manage utilization and capacity monitoring of all networks, data storage, servers, and phones for management reporting and planning
- Provides estimates, forecasting and work planning assistance
Requirements:
- Bachelor’s degree or equivalent in Information Technology, or related field
- 7+ years' experience working in an IT Operations production support role in an enterprise environment
- 2+ years' leadership experience
- Demonstrated experience as a hands-on technical manager, actively involved in designing, developing, and implementing technical solutions, with a proven ability to lead and mentor a team of technical professionals
- Familiarity working with enterprise project planning and resourcing
- Internal and external customer-facing production support experience
- Familiarity with various monitoring solutions like Solarwinds, Dynatrace, and DefenseStorm
- Knowledgeable with a variety of infrastructure technologies: Windows, VMware
- Active Directory
- Ability to support 24x7 operations
- Detail-oriented, with superior verbal and written communication skills
- Strong critical thinker with problem solving aptitude
- Excellent organizational skills with the ability to juggle multiple tasks at once
- Proactive mindset
Preferred:
- ITSM or ServiceNow experience
- Licenses/Certification: MCSE, VMWare, Storage, PMP, CCNP, ITIL v3 Certification
ARBA Retail Systems, headquartered near Chicago, Illinois, is a leading provider of Payroll Deduction POS Software. We serve healthcare facilities, corporations, and independently owned retail businesses, offering solutions tailored to sectors such as cafeterias, coffee bars, and retail locations. Our products are built on Microsoft’s .NET SQL framework and leverage cutting-edge Cloud Computing technology to deliver advanced POS applications. By automating transactions, our software helps businesses improve efficiency, increase sales, and enhance profitability across various industries, including healthcare and retail.
We are seeking a full-time Technology Sales Consultant to join our on-site team in Lisle, IL. In this role, you will identify client needs and provide technology-based sales solutions, act as a trusted advisor, and build long-term client relationships. You will be responsible for meeting sales targets, managing customer accounts, and collaborating with internal teams to execute sales strategies. The position also involves presenting ARBA products, recommending tailored solutions, and maintaining a continuous pipeline of potential clients.
- Expertise in Sales Consulting and Consulting, with a solid understanding of assessing client needs and providing tailored solutions
- Strong background in Sales and Sales Operations, with a proven ability to meet and exceed targets
- Experience in Account Management to build and maintain long-term client relationships
- Exceptional communication, presentation, and negotiation skills
- Ability to work effectively in a team-oriented, fast-paced environment
- Proficiency in CRM systems and Microsoft Suite
- Previous experience in the POS or retail technology industry is a plus
- Bachelor's degree in Business, Marketing, or a related field preferred