Technology Usage Jobs in Usa

IT Helpdesk & Support Manager

Exciting opportunity to join a growing Fortune 500 organization!

You will manage a team of 20+ IT Support Techs and will oversee the day-to-day operations across numerous locations in the NE. Your mission is to balance tactical daily operations with strategic process improvements.

This is a direct hire position.

You will be based in an area southwest of Boston (Canton/Norwood/Walpole general area) with oversight for locations in MA, MD, VA, and RI (potential future expansion to other NE states). You will travel to various locations, as needed (majority of travel will be day trips, with approx. 20% overnight trips).

Excellent benefits include: 10% target bonus, 401k match, stock awards, flex time, paid training, etc.

RESPONSIBILITIES:

• Lead, mentor, and supervise 20+ IT Support Techs and ensure the delivery of an exceptional IT Service Experience
• Manage daily Helpdesk operations, including staff schedules & workload distribution
• Ensure prompt response & resolution of incidents/service requests while monitoring ticket queues & performance metrics
• Establish & enforce Helpdesk policies, procedures, & SLAs
• Act as primary escalation point for complex or critical technical issues
• Identify recurring technical issues & implement root-cause solutions to improve stability
• Maintain & improve internal documentation, Knowledgebase, & SOPs
• Oversee onboarding & ongoing training programs for IT Technicians
• Prepare reports & executive dashboards re: Helpdesk performance, trends, improvement areas
• Coordinate with other IT teams to resolve system-wide problems & ensure compliance
• Collaborate with various depts. to ensure IT support alignment with business goals

REQUIRED:

• 1+ years as an IT Support/Help Desk Manager, including hire/fire responsibility
• 5+ years of hands-on IT Support or Helpdesk experience
• Strong technical understanding of IT systems, hardware, software, & networks
• Ability to mentor & train new IT Technicians
• Experience with ITSM systems & remote support tools
• Experience in data management & reconciliation
• Strong analytical, problem-solving, communication, & customer service skills
• Must have a driver mindset with a high sense of urgency in a fast-paced environment
• Must pass a background check & drug test (excluding THC)
• Must have a valid driver's license, reliable vehicle, & clean driving record

PREFERRED:

• ITIL certifications
• Budgeting & vendor management experience
• SLA & KPI management experience
• Cybersecurity compliance knowledge

W2 ONLY; NO 3rd Parties, C2C, or Visa Sponsorship

We need an IT Procurement Manager - Indirect

Rate: $55/hr on W2

Hybrid Onsite

Job Summary

The IT Procurement Manager is responsible for planning, organizing, and directing procurement activities, ensuring low total cost of ownership and high-quality procurement of related goods and services needed to meet the needs of Benjamin Moore. The candidate will report to the Indirect Procurement Sr. Manager and will be responsible for commercial and service criteria and contracts in alignment with corporate policies and procedures, which ensure competitive pricing and overall total cost of ownership, and fully protect the company against missed deliveries, shortages, and outages, poor material quality, and other performance issues that might adversely affect Benjamin Moore. The candidate will work closely with the Contract Manager to execute contracts and agreements.

Key Responsibilities

• Partner with internal and external stakeholders and vendors to lead sourcing projects that deliver desired results, mitigate business risk, and drive efficiencies.
• Negotiate with suppliers to execute Supply Agreements that achieve the lowest total system cost and are in accordance with company policies and procedures.
• Develop and implement sourcing strategies, are in alignment with business stakeholders)
• Responsible for contractual commitments and supplier assessments, ensuring all purchases are consistent with quality and delivery requirements.
• Develop supplier base and maintain strong supplier relationships.
• Communicate and mitigate market changes; develop and recommend alternative sourcing options.
• Perform data analysis for sourcing projects.
• Analyze, develop, and deliver timely cost information. Maintain sourcing database and metrics for reporting and communicating Procurement activities. Work closely with key stakeholders and the procurement contract manager
• Performs other duties as required

Education/Experience

• Bachelor's degree in business or marketing
• Master's Degree preferred
• Minimum of 10+ years' experience in the InDirect Procurement field
• Previous people management experience
• Industrial manufacturing and/or Business Management experience preferred
• Experience in the use of ERP systems (SAP, ARIBA and Ironclad preferred)
• C.P.M. and/or CPSM certification

Job Summary:

We are seeking a detail-oriented IT Asset Management / IT Operations Executive responsible for managing the complete lifecycle of IT assets. The role involves provisioning laptops for new employees, coordinating international shipments, recovering assets from exiting employees, and ensuring devices are reimaged and prepared for reuse. The candidate will play a key role in maintaining efficient asset tracking and inventory management.

Key Responsibilities:

• Laptop configuration and provisioning for new joiners, ensuring devices are ready as per company standards before onboarding.
• Coordinate and manage international shipments of IT assets, including documentation, logistics coordination, and tracking.
• Handle asset recovery from exiting employees and ensure timely return of company-issued devices.
• Reimage and prepare returned devices for reissue, ensuring systems are properly wiped, updated, and compliant with company policies.
• Maintain accurate records of IT assets and ensure proper tracking across procurement, deployment, recovery, and disposal.
• Support overall IT asset lifecycle management including inventory monitoring, audits, and reporting.
• Coordinate with internal teams such as HR, IT support, and logistics to ensure smooth asset allocation and recovery.
• Ensure compliance with company IT policies and security standards during asset provisioning and reallocation.

Required Skills & Qualifications:

• Experience in IT Asset Management, IT Operations, or End User Support.
• Knowledge of laptop provisioning, imaging, and device preparation processes.
• Experience with asset tracking tools or inventory management systems.
• Strong coordination skills for handling logistics and international shipments.
• Good documentation and record-keeping abilities.
• Basic knowledge of operating systems, device configuration, and IT security practices.
• Strong organizational and communication skills.

ESSENTIAL FUNCTIONS 

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.  

Deliver patient care through patient preparation, vital sign collection, and documentation. Assist with various procedures, exams, and diagnostic equipment (e.g., tympanometry, spirometry). Maintain aseptic techniques during preparation, procedures, and medication administration.  

Administer medications, treatments, and immunizations under the direction of providers. 

Prepare and organize patient charts with necessary information. File dictations and ensure completion of all required documentation. Communicate with patient regarding test results and plan of care   

Schedule procedures, labs, x-rays, and surgeries; provide pre- and post-surgery information. Assist with patient outreach for overdue visits, labs, and referrals. 

Coordinate physician schedules and ensure insurance pre-certifications. Schedule and manage patient follow-ups, ensuring continuity of care. 

Maintain patient confidentiality and adhere to organizational standards and ethical guidelines. 

Educate patients and families based on assessed needs and discharge plans. 

Promote evidence-based resources to optimize nursing practice and patient care. 

Proactively serves as a patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance. Assures accurate and complete messages to appropriate personnel. 

Assists in training, orienting, and supporting new colleagues. Work includes cross coverage in other clinic areas as team needs. 

Document patient plan(s) of care, tests and examination results in the medical record as directed by the provider. Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s). 

Ensure safety checklists/quality controls are completed as required. 

Other duties as needed and assigned by the manager. 

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.  

MINIMUM QUALIFICATIONS 

Must be comfortable operating in a collaborative, shared leadership environment.  

Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES). 

Must obtain one of the following certifications listed for a Medical Assistant with their corresponding listed certification provider within one year of hire: 

Acceptable Certifications:  

• Certification: Certified Medical Assistant (CMA). Provided by the American Association of Medical Assistants (AAMA) 

• Certification: Registered Medical Assistant (RMA). Provided by the American Medical Technologists (AMT)  

• Certification: Medical Assistant (NCMA). Provided by the National Center for Competency Testing  

• Certification: Clinical Medical Assistant Certification (CMA). Provided by the American Medical Certification Association.  

• Certification: Certified Clinical Medical Assistant (CCMA). Provided by the National Health Career Association.  

• Certification: Nationally Registered Certified Medical Assistant (NRCMA). Provided by the National Association for Health Professionals (NAHP) 

• Certification: NPCE MA. Provided by the National Phlebotomy Certification Examination (NPCE).  

Basic Life Support (BLS) certification required within 3 months of hire. 

Proof of completion of Mandatory Reporter abuse training specific to the population served within 3 months of hire. 

Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office). 

Ability to work with diverse groups of people and in a collaborative, shared leadership environment. 

Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties. 

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

At Saint Mary’s Hospital, our Medical Surgical/Ortho-Neuro-Ortho Unit is a 27-bed unit specializing in the care of adult patients with stroke, orthopedic, and neuro-spine conditions. In addition to these specialties, nurses on this unit care for patients with a wide range of medical and surgical needs, delivering high-quality, compassionate care in a collaborative and supportive environment.

This unit also utilizes a Virtual Nurse, the Together Team Model, as part of our care team. The Virtual RN brings a minimum of 7 years of experience and provides essential support to bedside staff, including assistance with admissions, discharges, patient education, purposeful rounding, and enhancing team communication.

What You Will Do:

• Deliver compassionate, evidence-based nursing care to adult patients with diverse medical and surgical needs.

• Collaborate with interdisciplinary teams to develop and implement individualized care plans.

• Monitor patient progress, administer medications, and perform treatments in accordance with hospital protocols.

• Educate patients and families on post-operative care, rehabilitation, and recovery processes.

• Maintain accurate documentation and ensure compliance with safety and quality standards.

Required:

• Graduation from an accredited nursing school

• Valid RN License in Connecticut

Preferred:

• Bachelor's degree in Nursing

• The ideal candidate will have one or more years of medical-surgical or neuro/ortho in an acute inpatient setting.

• BLS/CPR certification (American Heart Association or American Red Cross)

Position Highlights:

• Full Time: 36 hrs/week-Day Shift

• Rotating Every 3rd Weekend and every other Holiday

Ministry/Facility Information:

Saint Mary’s Hospital, operating since 1909, is a Catholic, not-for-profit, community teaching hospital dedicated to serving patients in Waterbury, CT, and the surrounding communities. What sets us apart is evident from the moment you walk through our doors: the genuine warmth and attentiveness of our physicians and nurses, the pristine condition of our facilities, and the way we strive to make patients and their families feel cared for, akin to being a cherished member of our own family.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

The Student CT Technologist will perform procedures on patients of all ages, according to approved protocols, radiation safety, and established exam indicators.  Duties include:

• Schedules and obtains history from patients. 

• Evaluates the appropriateness of requested exams to assist radiologists. 

• Maintains knowledge of equipment and instruments/supplies pertinent to high quality exams. 

• Provides effective internal and external patient communication consistent with age and mental capacity.  

• May travel between SARMC and SAMC-Nampa.

SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:

• Registered as a Radiologic Technologist (RT) by the American Registry of Radiologic Technologists (ARRT).

• Colleague must have and maintain an active Medical Imaging License issued by the Oregon Board of Medical Imaging (OBMI). 

• Colleague must obtain and maintain an active Oregon license prior to providing any services in Oregon.

• Colleague must also obtain and maintain an active CT temporary 6-month Medical Imaging License issued by the Oregon Board of Medical Imaging (OBMI) before and during CT cross training. 

• Training must be complete within 12 months as the temporary is only renewable once with the state of Oregon. 

• Basic Life Support for Healthcare providers certification from either AHA, ARC or the Military Training Network is required at hire unless currently certified in ACLS and/or PALS or as defined in the SAHS Certification Crosswalk.

GOOD TO HAVE:

• Previous Radiologic Technologist experience in a hospital setting. 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.